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GrandStay Residential Suites Hotel Madison

2.5 of 5 5317 High Crossing Blvd, Madison, WI 53718
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Certificate of Excellence 2014
GrandStay Residential Suites Hotel Madison
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GrandStay Residential Suites Hotel Madison
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166 reviews from our community

Traveler rating
    108
    34
    14
    5
    5
See reviews for
77
23
5
32
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
44 reviews 44 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed overnight when going to pick up my son from UW-Madison to bring him home for Thanksgiving. Then the entire family feturned for a Friday and Saturday stay in order to go to the Badger Gopher game. Robin, Mary and Pickles took great care of us. Excellent service.

Was this review helpful? Yes 1
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so very much for your kind words! we are glad you you pick us to stay with while in town and are happy the staff has taken good care of you. We hope to see you again soon! More 

Highlands Ranch, Colorado
2 reviews
5 of 5 stars Reviewed 4 weeks ago

I'd been recommended this hotel by other family members. It's a a drive from where we wanted to be, but well worth it for the value. Beds were comfortable, shower was amazing (seriously), staff was very friendly (even though they were understaffed over Thanksgiving and we noticed that one employee in particular was there a lot...she was upbeat and helpful... More 

Was this review helpful? Yes
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you for your kind words! we are so pleased that you enjoyed your stay with us and where able to enjoy everything we have to offer. We try to let everyone have time off with their families during the holidays so I set up a request off and request to work slip for the people who do not have... More 

Minneapolis, Minnesota
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The room was large, with a separate bed room. The living room had a sleeper sofa. The bed on the bedroom was ok, but small. The bathroom had the vanity. Not in a separate space. There was also a kitchenette area. Good water pressure in the shower, with adequate towels. The breakfast was fair. When we arrived at 11pm, the... More 

Was this review helpful? Yes
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you for your review! We are happy that you enjoyed the space of the room and where able to take advantage of our free breakfast in the morning, but we are so sorry that the temperature of the room was too cold upon arrival. I will inform the head housekeeper of this to ensure all rooms are kept at... More 

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 4, 2014

We arrived at the location very late. The young lady at check in was very nice. Our room was wonderful, very spacious and clean. The bed was very comfortable. The property had a playground and a basketball court for those with children. The breakfast was excellent. The lady the was stocking the breakfast area was very nice and helpful. The... More 

Was this review helpful? Yes 1
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so much for your review! we at the GrandStay hotel take pride in providing excellent service to our guests. we are glad you enjoyed your stay and hope you return soon. More 

Mantorville, Minnesota
Contributor
18 reviews 18 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 1, 2014

Our family stayed here on Homecoming weekend. I'm sure this was a busy weekend for all Madison hotels. There was very little staff available to handle the check-in and only one very young, stressed-out employee handling the entire kitchen area. The room was large and comfortable. The kitchen was nice. However, the blinds would not open and the bathroom paint... More 

Was this review helpful? Yes 1
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so much for your review. We are glad that you enjoyed the size of the rooms and different amenities that we offer here. we did have a light staff this weekend so we apologize about any issues that may have occurred. I can assure you that it is not a regular thing here and we hope you come... More 

Minneapolis, Minnesota
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 28, 2014

I have stayed at the Grand Stay in Madison multiple times. Before I get into the customer service complaint, I would like to start on a positive note: the hotel FINALLY has new TVs and carpet within the rooms (newer bedding too), makes SUCH a difference. I have a hard time writing this, as I have been in the hospitality... More 

Was this review helpful? Yes 2
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you for your review. We are very disappointed that your stay was not 100% enjoyable. it is our job to make sure that every guests leaves with an understanding that we are on top of things here at our hotel. We did have a few staffing issues that day which led to an overwhelming day for the staff. we... More 

New Lenox, Illinois
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 27, 2014

My sister had made reservations in August for 2 1 bedroom suites. We arrived at 9 pm to check in on 10/24 only to find out they had no record of our reservations as Bookit reservations are faxed in, not put directly in the computer so someone lost our reservations. It was homecoming weekend for the university so hotel rooms... More 

Was this review helpful? Yes 1
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Hello, and thank you so much for bringing these issues to my attention. Homecoming weekend can get hectic in the Madison area but that is no reason for you to have had sub par service. I will be speaking with the staff and make sure that every guest has the same great experience. Thank you again so much for bringing... More 

Fox River Grove, Illinois
Contributor
17 reviews 17 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 24, 2014

I never stayed at a Grandstay before, but picked this location because of the good reviews and reasonable price. After a long drive there, and arriving late in the evening, we were warmly welcomed by Reese, who was very helpful and made us feel at home. She does a great job or representing the hotel. While we did not need... More 

Was this review helpful? Yes 1
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so very much for your review. We are so glad that you enjoyed the layout of the hotel, breakfast, and the staff. And we are so very sorry you did not receive housekeeping during your stay. I will bring this up to our head housekeeper to avoid loosing a fifth star and to keep everyone 100% satisfied. More 

Europe
Top Contributor
73 reviews 73 reviews
64 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed October 4, 2014

Very nice hotel with the greatest rooms, actually apartments - living room with kitchen, bedroom and a bathroom. Everything was clean and well maintained. We just expected nicer breakfast in a place like this.

Was this review helpful? Yes 2
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

We are so happy that you enjoyed our beautiful hotel. Our spacious rooms with kitchens are one of a kind in the competitive hotel scene. we are disapointed that you did not 100% enjoy our breakfast setup and if there is anything you feel we need to improve on please feel free to contact our managment team and we will... More 

Madison, Wisconsin, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 30, 2014

From the moment I walked in to this beautiful hotel I was treated like a king! Clean, comfy, spacious, and well managed. I will for sure stay again, especially with the staff like Joe, Nora, and Reese. Also great breakfast in the morning as there are plenty of options.

Was this review helpful? Yes 2
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so Very much for your kind words. We at the GrandStay take pride in making sure rooms are cleaned to a superior standards and that every guests is well taken care of. we are happy you enjoyed your stay and hope you return soon. More 

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Additional Information about GrandStay Residential Suites Hotel Madison

Address: 5317 High Crossing Blvd, Madison, WI 53718
Phone Number:
Location: United States > Wisconsin > Madison
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — GrandStay Residential Suites Hotel Madison 2.5*
Number of rooms: 53
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Also Known As:
Grandstay Residential Hotel Madison
Hotel Style:
#1 Business Hotel in Madison
#6 Family Hotel in Madison

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