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GrandStay Residential Suites Hotel Madison

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5317 High Crossing Blvd, Madison, WI 53718
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GrandStay Residential Suites Hotel Madison
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222 Reviews from our TripAdvisor Community

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Traveler rating
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102
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Any
English first
  • All months
    (222)
  • Mar-May only
    (66)
  • Jun-Aug only
    (62)
  • Sep-Nov only
    (42)
  • Dec-Feb only
    (52)
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Elburn, Illinois
3 of 5 stars Reviewed 4 days ago NEW

Window curtains wouldn't hang right because rod loops were missing, Breakfast was bad. Powdered eggs were terrible, sausage okay, waffle batter wasn't right, juice pitchers weren't refilled on a timely basis.

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Madison, Wisconsin
1 review
4 of 5 stars Reviewed 1 week ago

The hotel was very clean and tidy. The beds were very comfortable (small though, I think full size). There is a very nice play area, basketball hoop, gas grill, and seating outside off the breakfast area. It was a very relaxing area to spend time. The air conditioner was blowing non-stop, leaving the breakfast area and hallways too cold. The... More 

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Delafield, Wisconsin
1 review
3 of 5 stars Reviewed 2 weeks ago

We stayed in this hotel with our children because it was close to downtown Madison and had a separate bedroom area. The hotel could have been much nicer but it was pretty dirty and run down. Curtains were falling off the windows in the hallway, floors were filthy, the mirror was peeling in the bathroom and the pullout couch mattress... More 

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Madison, Wisconsin
1 review
5 of 5 stars Reviewed 3 weeks ago

I picked the Grand Stay based on location and appearance. It turned out to be the top overall hotel experience I've had. Couldn't have been more pleased. I will be in Minnesota at the end of July and have two rooms booked for a family trip. Looking forward to it.

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Amherstburg
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were more than happy with this hotel. The staff were so enthusiastic in providing local information and directions to downtown. The kitchen facilities were complete for preparing a meal, which was what we wanted after being on the road for several days. The outdoor area, complete with BBQ, basketball, mini golf practice green, was inviting for relaxing. Morning breakfast... More 

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La Crosse, Wisconsin
1 review
2 of 5 stars Reviewed 4 weeks ago

Much better experience on previous visits. Not adequate staff working. Room was 'average' cleanliness. Both mornings breakfast items empty by 7am and not replenished by 8am. Coffee maker broken and not replaces when requested. Too many other choices in the area to experience poor service because management won't properly staff.

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Milwaukee, Wi
1 review
1 of 5 stars Reviewed 4 weeks ago

This is the worst hotel I have ever had the misfortune to stay at. The tile was cracked and actually coming up in the bathroom and the kitchen had a big hole out of the fake wood flooring. Everything stunk. I wish I had read the previous reviews of this place because I would never had stayed there. I see... More 

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Madison, Wisconsin
1 review
4 of 5 stars Reviewed June 1, 2015

The kitchenette is so handy for preparing tasty snacks during a girls' weekend. The manager and staff were friendly,helpful and accommodating to ensure our stay was relaxing and meeting our expectations.He helped us figure out the remote for the television and allowed us to borrow enough chairs for my friends to relax with food in the kitchenette.

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Cedar Rapids, Iowa
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 26, 2015

Five years ago, this hotel was comparable to the nearby Staybridge and a good option when that hotel was not available. It is no longer at the same level of quality. The desk attendant was helpful and check-in was simple. Heading to my room, I passed by the lobby/breakfast area. It was roomy and in ok shape, but the entire... More 

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Chicago, Illinois
1 review
2 of 5 stars Reviewed May 26, 2015

I will consider another hotel going forward. The hotel used to be quite nice but has gone down hill. I have stayed many times over the years and seen the decline first hand. The location is great, but...

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