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All 63 Madison hotels

GrandStay Residential Suites Hotel Madison

2.5 of 5 Hotel   |   5317 High Crossing Blvd, Madison, WI 53718
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Ranked #17 of 63 Hotels in Madison
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Sweetpea41985
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156 reviews from our community

Traveler rating
    104
    31
    12
    4
    5
See reviews for
73
22
5
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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2 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

The management goes above and beyond expectations!!! Joe is fabulous!! Definitely recommended!! He was courteous, professional and polite. He was willing to do whatever was necessary to make our stay as wonderful as possible.

Was this review helpful? Yes
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so very much for your kind words. we are happy that you enjoyed your stay with us and hope you return soon to experiance great hospitality. More

Milwaukee, Wisconsin
1 review
1 of 5 stars Reviewed 2 weeks ago

We stayed over the weekend and the hotel rented to some "shady" characters immediately after we checked in and of course, they get the room across the hall from us. They had a party going on until 2am, I called the front desk 3 times, she came the third time saying at first that she thought we were on a... More

Was this review helpful? Yes
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Hello and thank you for bringing this disruption to my attention. I was informed about the noisy guests by my staff that night and had them removed from the property. If you would like to contact the hotel direct and speak with the general manager Joe I would be happy to offer some compensation for your disrupted sleep. We hope... More

Edmonton, Canada
Contributor
16 reviews 16 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at the GrandStay for 1 night on my way to the east coast on September 3rd. I wanted to give a lower rating however the lady at the front desk on September 3rd was great and very helpful. The first room I was given had a terrible smell from the previous occupants. There were also stains on the... More

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Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Hello and thank you so much for bringing these issues to our attention. I Have informed the maintenence and houskeeping staff of these issues and the will be taken care of immediatley. we are pleased that you enjoyed the staff and hope that you come visit us again soon. More

1 review
4 of 5 stars Reviewed 3 weeks ago

The Grandstay is a well-located, easy-to-find, clean and inviting location. The staff is the best part. They are not just friendly and competent, they are helpful and creative in solutions for a MOTB preparing for the big day. They endured demanding brides' maids, room changes, special requests, conference room entries/exits, and provided little things I needed - but forgot -... More

Was this review helpful? Yes
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so much for your positive review! we at the GrandStay are so happy that we could make this special wedding day perfect for you. We are glad you picked us and are excited to have your future business. More

Sheboygan, WI
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 16, 2014

We had a good experience at this hotel. Clean rooms. Complete kitchenette with dishes and cutlery was helpful. The pool was small, but worked for us. Great customer service. The desk help was very helpful when I called before we arrived and when we got there. The breakfast in the morning was very good with a waffle maker (big hit... More

Was this review helpful? Yes
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you for your amazing review! We are so happy that you were able to enjoy our pool, breakfast, and fully stocked rooms, and we hope that you will come visit us again soon. More

Nekoosa, Wisconsin
1 review
5 of 5 stars Reviewed August 10, 2014

The Grandstay Residential Suites in Madison has very comfortable rooms with most of the amenities of home. We were very pleased with our kitchenette from the cutting board to the corkscrew. The cupboards were fully stocked with all the kitchen hardware we needed for an extended stay. Our room was large and airy with plenty of walking space between the... More

Was this review helpful? Yes
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so much for your review! We are glad you were able to take advantage of our fully stocked kitchens and utilize some of our other amenities. we hope that when you return back to town you will always find a home away from home with us. More

Kansas
Contributor
11 reviews 11 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 10, 2014

Great place to stay. Close to East Town and the highways, giant room with kitchenette, & a great price. I was thrilled. Bathroom tile was a bit wonky (loose tile/bad grout) but it did not interfere with my enjoyment of the hotel.

Was this review helpful? Yes
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

we are so glad you enjoyed our hotel! we are located in a very convenient place for travelers stopping through madison. Thank you for bringing the tile to my attention, I made sure our maintenece person had fixed that right away to ensure the stay for everyone continues to be nothing short of amazing. More

Senior Contributor
44 reviews 44 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 5, 2014 via mobile

This was our second stay with Grandstay in Madison. This is a nice place with each suite having plenty of room to sprawl out. We had booked through one of the on line services and our reservation got messed up. We were a family of four and they put us in a suite with a single queen bed. Nora who... More

Was this review helpful? Yes
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so much for your kind words! if it is one thing we take pride in it is making sure every guest feels welcome as soon as they come through the door. I am glad that Nora was able to assist you with the online reservation mistake and upgrade you to an amazing room. We hope to have you... More

Detroit MI
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed August 4, 2014

The first room we stayed in had a non-functioning thermostat - it was set at 68 all day, but the room wound up at 82. To their credit, the staff moved us to another room when we complained, but apparently this was not a first-time occurrence. In our new room, the floor tiles in the bathroom were starting to come... More

Was this review helpful? Yes
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

We are sorry that your stay was less than perfect. Our building is in the middle of an update to have new carpet installed, new furniture within the next year, and as far as the worksmanship goes i will speak with my maintenance staff to make sure things are operating efficently. Thank you for your review and for bringing these... More

Sturtevant, Wisconsin
2 reviews
5 of 5 stars Reviewed July 28, 2014

We stayed for two nights over a weekend. The hotel staff was great. We had a large party of softball parents that needed a place to have a taco bar for the team. The hotel that most stayed at would not allow them to bring in their own food. The staff let us use the breakfast room along with the... More

Was this review helpful? Yes
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

We are so glad that you enjoyed your stay with us! And i know that my staff enjoyed your taco bar as well ;) we are more flexible than most hotels in the madison area because when you stay with us we want you to feel happy and comfortable. we are proud to be your new favorite hotel in the... More

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Additional Information about GrandStay Residential Suites Hotel Madison

Address: 5317 High Crossing Blvd, Madison, WI 53718
Phone Number:
Location: United States > Wisconsin > Madison
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — GrandStay Residential Suites Hotel Madison 2.5*
Number of rooms: 53
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Also Known As:
Grandstay Residential Hotel Madison

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