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All 63 Madison hotels

GrandStay Residential Suites Hotel Madison

2.5 of 5 Hotel   |   5317 High Crossing Blvd, Madison, WI 53718
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87%
Ranked #11 of 63 hotels in Madison
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
jensings2 Sheboygan, WI
  • Overview
  • Reviews (152)
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152 people have reviewed this hotel

Traveler rating
    103
    30
    11
    4
    4
See reviews for
71
22
4
31
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Any
English first
Sheboygan, WI
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a good experience at this hotel. Clean rooms. Complete kitchenette with dishes and cutlery was helpful. The pool was small, but worked for us. Great customer service. The desk help was very helpful when I called before we arrived and when we got there. The breakfast in the morning was very good with a waffle maker (big hit... More

Was this review helpful? Yes
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you for your amazing review! We are so happy that you were able to enjoy our pool, breakfast, and fully stocked rooms, and we hope that you will come visit us again soon. More

Nekoosa, Wisconsin
1 review
5 of 5 stars Reviewed 3 weeks ago

The Grandstay Residential Suites in Madison has very comfortable rooms with most of the amenities of home. We were very pleased with our kitchenette from the cutting board to the corkscrew. The cupboards were fully stocked with all the kitchen hardware we needed for an extended stay. Our room was large and airy with plenty of walking space between the... More

Was this review helpful? Yes
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so much for your review! We are glad you were able to take advantage of our fully stocked kitchens and utilize some of our other amenities. we hope that when you return back to town you will always find a home away from home with us. More

Kansas
Contributor
11 reviews 11 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great place to stay. Close to East Town and the highways, giant room with kitchenette, & a great price. I was thrilled. Bathroom tile was a bit wonky (loose tile/bad grout) but it did not interfere with my enjoyment of the hotel.

Was this review helpful? Yes
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

we are so glad you enjoyed our hotel! we are located in a very convenient place for travelers stopping through madison. Thank you for bringing the tile to my attention, I made sure our maintenece person had fixed that right away to ensure the stay for everyone continues to be nothing short of amazing. More

Senior Contributor
42 reviews 42 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

This was our second stay with Grandstay in Madison. This is a nice place with each suite having plenty of room to sprawl out. We had booked through one of the on line services and our reservation got messed up. We were a family of four and they put us in a suite with a single queen bed. Nora who... More

Was this review helpful? Yes
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so much for your kind words! if it is one thing we take pride in it is making sure every guest feels welcome as soon as they come through the door. I am glad that Nora was able to assist you with the online reservation mistake and upgrade you to an amazing room. We hope to have you... More

Detroit MI
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The first room we stayed in had a non-functioning thermostat - it was set at 68 all day, but the room wound up at 82. To their credit, the staff moved us to another room when we complained, but apparently this was not a first-time occurrence. In our new room, the floor tiles in the bathroom were starting to come... More

Was this review helpful? Yes
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

We are sorry that your stay was less than perfect. Our building is in the middle of an update to have new carpet installed, new furniture within the next year, and as far as the worksmanship goes i will speak with my maintenance staff to make sure things are operating efficently. Thank you for your review and for bringing these... More

Sturtevant, Wisconsin
2 reviews
5 of 5 stars Reviewed 5 weeks ago

We stayed for two nights over a weekend. The hotel staff was great. We had a large party of softball parents that needed a place to have a taco bar for the team. The hotel that most stayed at would not allow them to bring in their own food. The staff let us use the breakfast room along with the... More

Was this review helpful? Yes
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

We are so glad that you enjoyed your stay with us! And i know that my staff enjoyed your taco bar as well ;) we are more flexible than most hotels in the madison area because when you stay with us we want you to feel happy and comfortable. we are proud to be your new favorite hotel in the... More

USA
Senior Reviewer
7 reviews 7 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 26, 2014

I love staying at the Grandstay as it's close to things on the east side of Madison. The breakfast in the morning is fantastic! It was very quiet in my 3rd floor room. My kids love the pool and a hot tub.

Was this review helpful? Yes
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

We are so glad that you love our east side location, and that your kids enjoyed the pool and hot tub area. we are looking forward to having you again soon. More

Kingston, Tennessee
1 review
5 of 5 stars Reviewed July 26, 2014

A group of us (4 rooms) stayed for several night but made it clear we were checking out one day early. When I got our credit card staement, there was the one night charged to the account. I have left messages to have the manager call me concerning this to no avail. I called my credit card company and have... More

Was this review helpful? Yes
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you for your comment, After looking through the account to make sure the charges where in fact not accurate i have reimbursed the full amount of the one day charged back to the card. with any reverse transaction with a credit card it usually takes 5 to 10 business days to return to your card. Thank you so much... More

Scottsdale, Arizona
Top Contributor
279 reviews 279 reviews
56 hotel reviews
165 helpful votes 165 helpful votes
5 of 5 stars Reviewed July 25, 2014

We loved this place! We had a two room suite with a kitchenette and breakfast table. The bed was very comfortable. The halls were well decorated and the service could not have been better. We asked for a quiet room and got what we asked for. There is plenty of parking allowing us to park about 20 feet from our... More

Was this review helpful? Yes
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so much for your possitive review about our hotel! We are very proud of our property and the at home feel we provide for all of our guests. We are glad you enjoyed your stay and hope you come see us again soon. More

1 review
1 of 5 stars Reviewed July 23, 2014

The manager does not help with any issues you bring to him, the hot tub was barely luke warm, and gave us horrible rashes, furniture in rooms are torn and worn out. You can NEVER find anyone at the front desk. There were a group of people from a company the took up almost the entire 3rd floor, they were... More

Was this review helpful? Yes
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you for bringing some of this to our attention. We are currently updating our property with new carpet, furniture, and differant amenities. we are sorry that the hot tub was not as hot as it usually is due to draining it and refilling it to make sure it is clean it takes a little longer to get it to... More

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Additional Information about GrandStay Residential Suites Hotel Madison

Address: 5317 High Crossing Blvd, Madison, WI 53718
Phone Number:
Location: United States > Wisconsin > Madison
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — GrandStay Residential Suites Hotel Madison 2.5*
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Also Known As:
Grandstay Residential Hotel Madison

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style
#1 Business Hotel in Madison #6 Family Hotel in Madison
Hotel Class
Number of rooms
53

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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