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GrandStay Residential Suites Hotel Madison

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5317 High Crossing Blvd, Madison, WI 53718
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Best prices for: 1 room 1 guest
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GrandStay Residential Suites Hotel Madison
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239 Reviews from our TripAdvisor Community

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Traveler rating
    130
    49
    34
    15
    11
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115
32
9
43
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Any
English first
  • All months
    (239)
  • Mar-May only
    (66)
  • Jun-Aug only
    (79)
  • Sep-Nov only
    (42)
  • Dec-Feb only
    (52)
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Elgin, Illinois
1 review
1 of 5 stars Reviewed 5 days ago NEW

WE had a terrible stay at your hotel. I will tell your corporate office president and AAA and the Madison hotel association about your hotel The day front desk clerk was very very rude and there was not enough breakfast to serve all the guests and it was not fit to eat

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Was this review helpful? Yes 1
Oakton, VA
2 reviews
3 of 5 stars Reviewed 2 weeks ago

This hotel has seen better days. i understand it was just bought and about to go through a renovation. The staff was excellent, but the room was not up to GranStay standards as far as cleanliness and amenities.

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illinois
1 review
5 of 5 stars Reviewed 3 weeks ago

selected this hotel based on the good review. the room was better than we expected. Good size room for the $. Very clean and quiet. Staffs are very friendly. I would stay here again if I am in the area.

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Saint Louis, Missouri
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 3 weeks ago

There's a reason why GrandStay is priced lower than the other major hotels in Madison -- the rooms are older ... the property feels dated and a bit dirty (esp in the common areas) ... the staff is so/so. It's not terrible -- just very average. If price is your priority -- you'll probably be happy there. If quality and... More 

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Hamilton, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

The property looks nice from the photos but I felt it to be lightly run down, the beds in the rooms were terrible. The staff came off as distant and did as little as possible to assist, it felt like they just wanted to ferris of us...

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Was this review helpful? Yes 1
Ozark, Missouri
2 reviews
5 of 5 stars Reviewed 4 weeks ago

was a good clean room,reasonably priced and liked the separate bedroom from the kids,pool was small, basic free breakfast, pet friendly. staff was helpful and friendly.would defiantly stay again.not a high dollar hotel but very good for what you pay for just stay the night on our way to the Dell's

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Charleston, SC, United States
2 reviews
3 of 5 stars Reviewed 5 weeks ago

Breakfast service really needs staff to clean tables, see if people need assistance, refills on any of food...and simply a welcoming staff person. Having travelled recently in a similar hotel in Europe, I wondered why a U.S. Hotel couldn't do as well.

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Reedsburg, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 weeks ago

Not enough towels washcloths toilet paper or pillows in room we called down for dome and they were never delivered. Pool area did not have any towels when we asked about it we were given a stack and told to put them in there ourselves. Front desk girl was very rude scoffed at us for wanting to buy things from... More 

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Was this review helpful? Yes 1
Des Moines, Iowa
1 review
3 of 5 stars Reviewed 5 weeks ago

The value cannot be beat. The staff was friendly. The breakfast was average. Physically, the hotel is a little rough around the edges, but it was clean. Our room had a pink fingernail polish stain on the carpet and a chair, but the only way to take care of that would be to replace the carpet - which will be... More 

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Jacksonville Beach, Florida
1 review
3 of 5 stars Reviewed 5 weeks ago

Nice room. Comfortable. Rooms were nice and quiet which was appreciated. Love that your pet friendly. Room could be cleaned better before rented, I found food on floor. Room was a bit dated and worn. Leaking (slow drip) pipe under kitchen sink.

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39 photos of this hotel

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