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GrandStay Residential Suites Hotel Madison

2.5 of 5 5317 High Crossing Blvd, Madison, WI 53718
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Certificate of Excellence 2014
GrandStay Residential Suites Hotel Madison
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GrandStay Residential Suites Hotel Madison
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177 reviews from our community

Traveler rating
    114
    36
    15
    6
    6
See reviews for
81
24
5
33
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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Menomonee Falls, Wisconsin
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Greatly enjoyed my stay - very friendly and helpful staff. The room was a very good value for the room amenities provided which included a separate bedroom from the main room, full sized refrigerator, small stove top, microwave and dishwasher. The Pool was small, but just the right size for the kids. Breakfast was included and had a satisfactory variety... More 

Was this review helpful? Yes
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

We are so very happy that you enjoyed your stay with us and where able to take advantage of our pool area and free breakfast. We hope that everytime you come to Madison you find a place with us. More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

The staff was very inviting and friendly. The breakfast is always hot and fresh and they have an awesome selection! The pool is a great addition to the hotel and can be accessed 24 / 7. I will definitely be choosing grand stay next time I am in Madison.

Was this review helpful? Yes
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Hello and thank you for your review. Just so you know for future stays our pool is only open from 7am to 11pm daily. We are glad that you enjoyed our nice clean facility and our friendly staff and hope to see you again soon. More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Staff was very friendly and helpful. Large rooms with nice kitchen and bathroom. Breakfast was very good wide variety of food. Great location close to movie theater, and lots of food and shopping. Will definatly be back next time im in madison!

Was this review helpful? Yes
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Here at The GrandStay we take pride in having so many comfort options for our guests. We are glad that you enjoyed our room layouts with fully stocked kitchens and our amazing staff. Thank you again for you review and we will see you soon. More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

We stay at a lot of different hotels in Madison when visiting family, and I think it's safe to say we found our match. The staff was great, very hospitable and welcoming. The location is convenient to everywhere we needed to go, and the room was clean. Also, a great breakfast and price. Love, love, loved it! I highly recommended!

Was this review helpful? Yes
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so much for your amazing review! We take pride in offering a clean welcoming atmosphere for all of our guests. We are glad that you have found a home away from home with us, and we hope that you return again soon. More 

DeKalb
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We used the GrandStay, Madison East, for an overnight stay between family Christmas parties. The small pool was nice for our grandchildren. The breakfast room was perfect for pizza with the extended family. Breakfast was nice. I'll stay again at the GrandStay!

Was this review helpful? Yes
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so much for your Review! We are so pleased you where able to take advantage of our common areas and where able to utilize the pool. we hope you stay with us again soon. More 

Boca Raton, Florida
Top Contributor
204 reviews 204 reviews
22 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel a couple times over the past few years, and I really enjoy it. I've seen two types of rooms and there may be others, as well. One type of room has two separate rooms within it - a kitchen/living room area, where there is a pullout couch, and then a separate bedroom with a... More 

Was this review helpful? Yes
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

We at the GrandStay are so thrilled to have such a great returning customer as yourself. We are glad you enjoy the spacious layout of the hotel rooms and the friendly ready to help staff. We wish you safe travels and are glad you have chosen to stay with us. More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

I stayed at the GrandStay with my family in early December (and several times before). The overall experience was great, from the friendly guy at the front desk to the comfy home-like room. I was pretty impressed with selections for breakfast- waffles, sausage, eggs, cereal, muffins, fruit, and sometimes biscuits and gravy! Our room was good sized with the bedroom... More 

Was this review helpful? Yes
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you for taking time to write a review. We are very pleased you enjoyed the room style, the pool and where able to take advantage of our free breakfast. It is our goal to create a fun, clean, and inviting atmosphere. We wish you safe travels and hope you return soon to visit us. More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

My stay at this hotel was beyond incredible the staff was very friendly and funny the room was clean the breakfast was delicious the staff was very helpful and patient with me and fulfilled all my requests I would stay anytime and will let all my friends and family know thats where they need to stay thank you for making... More 

Was this review helpful? Yes
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you for your review. we are so joyful that you enjoyed your stay and hope you return again soon More 

Rothsay, MN, United States
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 4 weeks ago

WE booked a room to stay over for Christmas on the 24th and 25th of December. The person at the desk was just rude and not helpful at all. The one shocking part is that this hotel had a 2014 award from Tripadvisor!! the furniture was ripped and tattered. The carpets were stained and filthy. The pillows were horrible and... More 

Was this review helpful? Yes
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

We are so very sorry that there where issues with your stay. We try to make every guest feel welcomed and comfortable during their time with us. We are aware of the vehicle in the parking lot as it is one of our long term guests who is in the process of selling it. As for the smoke smell in... More 

WI
Contributor
15 reviews 15 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This establishment seems to be in decline over the past year or so plus. Front desk can be erratic at best for help depending on who's on the clock and manager seems to be rarely there. Housekeeping is also hit or miss recently depending on the day. Seems like some of the better qualified (& friendlier?) employees are no longer... More 

Was this review helpful? Yes
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

We apologize that your stay was not as enjoyable as previous ones. We have done some staff changes so it is an adjustment. I will make sure to inform staff of the issues that you have brought to our attention. We are glad that you enjoyed the sale of the room itself and we are in the process of updating... More 

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Additional Information about GrandStay Residential Suites Hotel Madison

Address: 5317 High Crossing Blvd, Madison, WI 53718
Phone Number:
Location: United States > Wisconsin > Madison
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — GrandStay Residential Suites Hotel Madison 2.5*
Number of rooms: 53
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Also Known As:
Grandstay Residential Hotel Madison
Hotel Style:
#1 Business Hotel in Madison
#6 Family Hotel in Madison

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