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GrandStay Residential Suites Hotel Madison

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5317 High Crossing Blvd, Madison, WI 53718
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GrandStay Residential Suites Hotel Madison
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232 Reviews from our TripAdvisor Community

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Traveler rating
    128
    49
    31
    14
    10
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110
31
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43
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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    (232)
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    (66)
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Reedsburg, Wisconsin
1 review
1 of 5 stars Reviewed yesterday NEW

Not enough towels washcloths toilet paper or pillows in room we called down for dome and they were never delivered. Pool area did not have any towels when we asked about it we were given a stack and told to put them in there ourselves. Front desk girl was very rude scoffed at us for wanting to buy things from... More 

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Des Moines, Iowa
1 review
3 of 5 stars Reviewed yesterday NEW

The value cannot be beat. The staff was friendly. The breakfast was average. Physically, the hotel is a little rough around the edges, but it was clean. Our room had a pink fingernail polish stain on the carpet and a chair, but the only way to take care of that would be to replace the carpet - which will be... More 

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Jacksonville Beach, Florida
1 review
3 of 5 stars Reviewed yesterday NEW

Nice room. Comfortable. Rooms were nice and quiet which was appreciated. Love that your pet friendly. Room could be cleaned better before rented, I found food on floor. Room was a bit dated and worn. Leaking (slow drip) pipe under kitchen sink.

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Manitowoc, Wisconsin
1 review
2 of 5 stars Reviewed yesterday NEW

Limited parking, Inattentive staff, suites looked worn, air conditioning units extremely loud, beds and hide-a-bed need replacing, rushed out of room on check out day-went to breakfast room was stripped

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Arlington, TX
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 1 week ago

We choose this hotel due to the availability of two separate bedrooms which made it great for a family with two older kids needing space. Having a living room with sleeper sofa and full kitchen was a plus. Rooms didn't feel clean when we arrived as we found a balled up set of sheets stuffed in the bedroom drawer. Bathroom... More 

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Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Hello there and thank you for taking time to leave a review! we appreciate your feedback and i will be sure to speak with housekeeping to ensure we are staying consistent with our cleaning. If you are ever in the area again and would like to give us another try feel free to contact me for a special discounted rate.... More 

Grass Valley, California
Level Contributor
136 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed 1 week ago

The Good: • Quiet rooms • Economically priced • Convenient location • Complimentary breakfast; pleasant breakfast room • Bathrooms have shower/tub combination • Full kitchen in room, including a dishwasher • Spacious sitting area • Pet friendly The Bad: • Check in time is 3:00 p.m. but our room wasn’t ready until around 4:00 p.m. • Understaffed. There was one... More 

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Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you for taking the time to write a review. we appreciate the feedback and will do our best to improve. we will be going through a remodel very shortly and i think you will be very pleased that a lot of the underlined issues you have brought up will be taken care of. please feel free to contact me... More 

Dallas, Texas
Level Contributor
7 reviews
3 of 5 stars Reviewed 1 week ago

Stayed 1 1/2 years ago and loved it. Had the room w 2 queens and a pull out couch. This time we were out in a handicap room. We r not handicapped. I think 213. OMG bad and not wheelchair ready as a wheelchair would not fit in either room, the fridge was not a full size, no counter in... More 

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Milwaukee, Wisconsin
1 review
2 of 5 stars Reviewed 2 weeks ago

Poor Service and very unfriendly staff- breakfast was the same every day and rooms were not clean I don't have more to write and frustrated there is a minimum character count for a review!! People don't want to do these thrn😝

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Kansas City, Mo.
Level Contributor
110 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here primarily due to a reduced rate for an "extended stay". While OK, I cannot give a particularly good grade. Property is a bit worn, and there seems to be little motivation on the part of management to improve this. In 10 days at this property, I believe that the carpeted areas were never vacuumed.....for example.

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Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed 3 weeks ago

Exceptional service, high quality for the price. Great location and dog-friendly!! Very convient for us during our travels to Wisconsin to visit family and friends. Rooms always clean, and breakfast fresh and tasty.

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