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All 62 Madison hotels

GrandStay Residential Suites Hotel Madison

2.5 of 5 Hotel   |   5317 High Crossing Blvd, Madison, WI 53718
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GrandStay Residential Suites Hotel Madison

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88%
Ranked #10 of 62 hotels in Madison
Certificate of Excellence 2013
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132 people have reviewed this hotel

Traveler rating
    91
    25
    11
    3
    2
See reviews for
59
19
3
29
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
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English first
charlotte
1 review
5 of 5 stars Reviewed 1 week ago via mobile

In our 3rd week here and the staff is friendly and knowledgeable. The rooms are comfortable and clean perhaps a bit more lighting would be helpful. A nice smaller pool, whirlpool and fitness room. My only little nit picks have to do with breakfast after the 2nd week it becomes a little boring with a limited variety and for my... More

Was this review helpful? Yes
Joseph R, Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so very much for your kind words about our hotel! keeping things clean and tidy is our #1 goal along with 100% guest satisfaction. That being said i will look into offering some other breakfast items to rotate day by day to keep things new. Also i have informed our coffee rep of the coffee strength and he... More

Woodville, Wisconsin
2 reviews
3 of 5 stars Reviewed 4 weeks ago

I would say the rooms were fine but very small for larger families. We had 6 of us and we stayed in a two bedroom and it was quite crowded and only one bathroom. The beds and bedding were good. The kitchen was stocked with all utensils. The pool was very small and the Tv in the lobby needs updating.... More

Was this review helpful? Yes
Joseph R, Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so much for sharing your experiance. We are constantly updating our hotel to meet the demands of our fast moving world. since your departure we have installed a brand new 50 inch flat screen tv in our lobby area.We are so glad you enjoyed the quality of the hotel but are sorry that you had to feel cramped... More

Eau Claire, Wisconsin, United States
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed March 18, 2014

While I was checking out a female was checking in and appeared very displeased with arrangements for her room accommodations. The manager (Joe) close by immediately responded to her concern which may have been an error on her part but he offered her even more than she could have ever asked for! He listened to her needs, ensured her complete... More

Was this review helpful? Yes
Joseph R, Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so much for you positive words! life throws you curve balls and you have to know how to hit a home run every time. I treat every situation with compasion and care which makes for a great combination of managerial skills. Every guest every time is what we say, and it shows! Thank you so very much for... More

Cedar Rapids, Iowa
2 reviews
5 of 5 stars Reviewed March 11, 2014

We checked in March 7th and had a 3 night stay! This hotel staff was excellent! I would stay here again in a heartbeat! Had everything we needed in our room, breakfast was great. Only suggestion would be changing up the breakfast so it is not the same thing every morning. Great Job GrandStay Residential Suites!

Was this review helpful? Yes
Joseph R, Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so much for your amazing review! We take pride in offering exceptional service for all of our guests. I will look into offering some other breakfast options so that customers do not get tired of same the same food everyday.Thank you again and we hope to see you oon! More

Cedar Rapids, Iowa
1 review
5 of 5 stars Reviewed March 10, 2014 via mobile

We stayed in a 2 bedroom suite. Had microwave, stove top, fridge, tvs in every room. Facility was very clean. Customer service was awesome, very nice people. Very homey feel to this place. My only suggestion: we were there for 3 nights, and breakfast was the exact same every morning. Variety would be nice. Overall, would recommend without reservation.

Was this review helpful? Yes
Joseph R, Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Hello and thank you ever so much for sharing your experiances! We are so happy you were able to book one of our spacious two bedroom suites with kitchen. I will see what i can do about switching up breakfast a bit for our extended stay guests like yourself. It is our goal that every guest leaves 100% satisfied Thank... More

Marion, Ohio
Top Contributor
65 reviews 65 reviews
33 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed March 3, 2014

check-in very smooth our room was on the second floor the room was clean-bedroom was a separate room with a door small kitchenette and sitting area we would certainly stay here again only drawback was ceiling noise from some kids above us but stopped around 10pm only stayed one night but we will certainly stay here again next time we... More

Was this review helpful? Yes
Joseph R, Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so very much for taking the time to share your experiances with everyone. We are sorry about the carry over noise from the room above you but glad that it had stopped at a somewhat resonable hour for you. Anytime you are here and need anything Just know that we will take great care of you and make... More

Manitowoc, Wisconsin
1 review
5 of 5 stars Reviewed March 2, 2014

In all our many travels, our family had never stayed at a Grandstay. Based on our experience in Madison, Wisconsin, we will seek them out in the future. Check-in was great. We arrived around 1:30, with check-in set at 3:00. The person at the desk (manager -I think his name was Joseph) cheerfully offered to personally go to our room... More

Was this review helpful? Yes
Joseph R, Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so very much for your kind words! We at the madison Grandstay are so thrilled that we were able to offer you such great customer service to you. We hire employees based on there personality and train them on the ins and outs of hospitality. We want every guest to leave with a full belly and a smile... More

Plover, Wisconsin
1 review
5 of 5 stars Reviewed February 24, 2014

My daughter is an all-star cheerleader, and we travel around for competitions. I have to say that the service at this hotel was amazing! They had a great Continental Breakfast, clean lobby, rooms were amazing and the staff were so friendly and accommodating! We arranged for the team to block off a number of rooms, and got a great rate.... More

Was this review helpful? Yes
Joseph R, Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so very much for your amazing review! Here at the GrandStay we take pride in providing a clean and welcoming enviornment for all of our guests. We are glad you received such a great deal and hope you continue to book with us while in the Madison area. Thanks, Joe Reinhart More

Sun Prairie, Wisconsin, United States
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 14, 2014

We stayed here as a result of a gift certificate and were VERY happy we did. It was great! The staff (we interacted with about 4 of them on varying shifts, were all very pleasant and accommodating, polite and willing to go out of their way for you. The room was nice with the full kitchen and separate bedroom. Bed... More

Was this review helpful? Yes
Joseph R, Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Hello Rachel! Thank You so much for the awesome review. We at the GrandStay are so pleased that you where able to interact with so many of our differant staff members. Having an happy, passionate, and ready to help staff is an important part of running a business. We are so glad you where able to use your gift certificate... More

Suring, Wisconsin
2 reviews
4 of 5 stars Reviewed January 18, 2014

I was very impressed by the Grand Stay hotel. The front lobby was very inviting and instantly felt like home. I stayed in a two bedroom suite. The kitchen has utensils completely stocked, so we didn't have to bring any from home. The comforters are very nice and not the ugly, thin, floral pattern at many hotels. The free breakfast... More

Was this review helpful? Yes
Joseph R, Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so much for your comments! We at the GrandStay try to make it feel like home as much as we possibly can. Part of this is making sure that when you walk in you feel like family. We are so glad that you enjoyed our free breakfast in the morning as well and we sincerely apologize that there... More

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Additional Information about GrandStay Residential Suites Hotel Madison

Also Known As:
Grandstay Residential Hotel Madison
Grandstay Residential Hotel
Address: 5317 High Crossing Blvd, Madison, WI 53718
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Madison
#6 Family Hotel in Madison
#6 Best Value Hotel in Madison
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — GrandStay Residential Suites Hotel Madison 2.5*
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