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GrandStay Residential Suites Hotel Madison

2.5 of 5 5317 High Crossing Blvd, Madison, WI 53718
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Certificate of Excellence 2014
GrandStay Residential Suites Hotel Madison
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GrandStay Residential Suites Hotel Madison
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163 reviews from our community

Traveler rating
    106
    33
    14
    5
    5
See reviews for
75
23
5
32
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We arrived at the location very late. The young lady at check in was very nice. Our room was wonderful, very spacious and clean. The bed was very comfortable. The property had a playground and a basketball court for those with children. The breakfast was excellent. The lady the was stocking the breakfast area was very nice and helpful. The... More

Was this review helpful? Yes 1
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so much for your review! we at the GrandStay hotel take pride in providing excellent service to our guests. we are glad you enjoyed your stay and hope you return soon. More

Mantorville, Minnesota
Contributor
16 reviews 16 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Our family stayed here on Homecoming weekend. I'm sure this was a busy weekend for all Madison hotels. There was very little staff available to handle the check-in and only one very young, stressed-out employee handling the entire kitchen area. The room was large and comfortable. The kitchen was nice. However, the blinds would not open and the bathroom paint... More

Was this review helpful? Yes 1
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so much for your review. We are glad that you enjoyed the size of the rooms and different amenities that we offer here. we did have a light staff this weekend so we apologize about any issues that may have occurred. I can assure you that it is not a regular thing here and we hope you come... More

Minneapolis, Minnesota
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I have stayed at the Grand Stay in Madison multiple times. Before I get into the customer service complaint, I would like to start on a positive note: the hotel FINALLY has new TVs and carpet within the rooms (newer bedding too), makes SUCH a difference. I have a hard time writing this, as I have been in the hospitality... More

Was this review helpful? Yes 2
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you for your review. We are very disappointed that your stay was not 100% enjoyable. it is our job to make sure that every guests leaves with an understanding that we are on top of things here at our hotel. We did have a few staffing issues that day which led to an overwhelming day for the staff. we... More

New Lenox, Illinois
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My sister had made reservations in August for 2 1 bedroom suites. We arrived at 9 pm to check in on 10/24 only to find out they had no record of our reservations as Bookit reservations are faxed in, not put directly in the computer so someone lost our reservations. It was homecoming weekend for the university so hotel rooms... More

Was this review helpful? Yes 1
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Hello, and thank you so much for bringing these issues to my attention. Homecoming weekend can get hectic in the Madison area but that is no reason for you to have had sub par service. I will be speaking with the staff and make sure that every guest has the same great experience. Thank you again so much for bringing... More

Fox River Grove, Illinois
Contributor
17 reviews 17 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I never stayed at a Grandstay before, but picked this location because of the good reviews and reasonable price. After a long drive there, and arriving late in the evening, we were warmly welcomed by Reese, who was very helpful and made us feel at home. She does a great job or representing the hotel. While we did not need... More

Was this review helpful? Yes 1
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so very much for your review. We are so glad that you enjoyed the layout of the hotel, breakfast, and the staff. And we are so very sorry you did not receive housekeeping during your stay. I will bring this up to our head housekeeper to avoid loosing a fifth star and to keep everyone 100% satisfied. More

Europe
Top Contributor
73 reviews 73 reviews
64 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed October 4, 2014

Very nice hotel with the greatest rooms, actually apartments - living room with kitchen, bedroom and a bathroom. Everything was clean and well maintained. We just expected nicer breakfast in a place like this.

Was this review helpful? Yes 2
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

We are so happy that you enjoyed our beautiful hotel. Our spacious rooms with kitchens are one of a kind in the competitive hotel scene. we are disapointed that you did not 100% enjoy our breakfast setup and if there is anything you feel we need to improve on please feel free to contact our managment team and we will... More

Madison, Wisconsin, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 30, 2014

From the moment I walked in to this beautiful hotel I was treated like a king! Clean, comfy, spacious, and well managed. I will for sure stay again, especially with the staff like Joe, Nora, and Reese. Also great breakfast in the morning as there are plenty of options.

Was this review helpful? Yes 1
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so Very much for your kind words. We at the GrandStay take pride in making sure rooms are cleaned to a superior standards and that every guests is well taken care of. we are happy you enjoyed your stay and hope you return soon. More

2 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 27, 2014 via mobile

The management goes above and beyond expectations!!! Joe is fabulous!! Definitely recommended!! He was courteous, professional and polite. He was willing to do whatever was necessary to make our stay as wonderful as possible.

Was this review helpful? Yes
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so very much for your kind words. we are happy that you enjoyed your stay with us and hope you return soon to experiance great hospitality. More

Milwaukee, Wisconsin
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 16, 2014

We stayed over the weekend and the hotel rented to some "shady" characters immediately after we checked in and of course, they get the room across the hall from us. They had a party going on until 2am, I called the front desk 3 times, she came the third time saying at first that she thought we were on a... More

Was this review helpful? Yes 1
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Hello and thank you for bringing this disruption to my attention. I was informed about the noisy guests by my staff that night and had them removed from the property. If you would like to contact the hotel direct and speak with the general manager Joe I would be happy to offer some compensation for your disrupted sleep. We hope... More

Edmonton, Canada
Contributor
17 reviews 17 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 9, 2014

I stayed at the GrandStay for 1 night on my way to the east coast on September 3rd. I wanted to give a lower rating however the lady at the front desk on September 3rd was great and very helpful. The first room I was given had a terrible smell from the previous occupants. There were also stains on the... More

Was this review helpful? Yes 1
Joseph R, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Hello and thank you so much for bringing these issues to our attention. I Have informed the maintenence and houskeeping staff of these issues and the will be taken care of immediatley. we are pleased that you enjoyed the staff and hope that you come visit us again soon. More

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Additional Information about GrandStay Residential Suites Hotel Madison

Address: 5317 High Crossing Blvd, Madison, WI 53718
Phone Number:
Location: United States > Wisconsin > Madison
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — GrandStay Residential Suites Hotel Madison 2.5*
Number of rooms: 53
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Also Known As:
Grandstay Residential Hotel Madison

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