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Country Inn & Suites By Carlson, Madison

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400 River Place, Madison, WI 53716
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Country Inn & Suites By Carlson, Madison
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122 Reviews from our TripAdvisor Community

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Traveler rating
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    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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  • English first
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Level Contributor
63 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed May 25, 2015

Great hotel large clean rooms that have been recently renovated and a great staff. Indoor pool and whirlpool that you can relax in after a hard days work. Then start the off with a free breakfast before you leave.

Was this review helpful? Yes
CISMadison, General Manager at Country Inn & Suites By Carlson, Madison, responded to this review

Hi Randal A. - Thanks for sharing your recent experience. We are glad to see you enjoyed your stay in our newly renovated hotel. I will share your comments with my great staff! Glad you enjoyed the indoor pool area and hot breakfast, too. We look forward to accommodating you in the near future. Sincerely, Erica Waller More 

Sturtevant, Wisconsin
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed May 14, 2015

Nice location south of Madison, the front desk staff were friendly and helpful. The pool was closed, I was told it was because the pool had been drained and the clean water was to cold to swim in. I had been opening to swim so I was disappointed. When I opened the drapes to look out the window all I... More 

Was this review helpful? Yes
CISMadison, General Manager at Country Inn & Suites By Carlson, Madison, responded to this review

Linda - thanks for sharing your recent experience with us. We are glad you enjoyed the convenient location, friendly staff, comfy bed, and wide variety of breakfast options. Many people look forward to using the pool, so we understand how inconvenient it's closure was and sincerely apologize. Trust me, it's not something we like to do! We hope to see... More 

Plymouth, Wisconsin
Level Contributor
2 reviews
4 of 5 stars Reviewed May 13, 2015

Hotel was very nice. We had a king suite, and I'm not sure I liked a sheer curtain on the bedroom door....had to hide around the corner every time I wanted to change as anyone in the living room could see straight into the bedroom, even with the door closed. Room was very clean and the bed was extremely comfortable.... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CISMadison, General Manager at Country Inn & Suites By Carlson, Madison, responded to this review

Thank you for taking the time to write a review, Michael. We're happy to hear your breakfast was tasty and the bed was comfortable! We appreciate you bringing the pool issue to our attention and apologize for it being closed the rest of your stay. Some chemicals used to clean the tile had an (unexpected) adverse affect on the water... More 

Stockton, Illinois
1 review
1 of 5 stars Reviewed May 12, 2015

Avoid at all cost. Staff was rude. Facilities were not working. People sleeping on the couches and chairs in the lounge. The room was beautiful clean and breakfast was good. Nothing else was in good shape

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CISMadison, General Manager at Country Inn & Suites By Carlson, Madison, responded to this review

Hi CindiMLa - We are sorry to hear that your stay was short of enjoyable. Unfortunately things do go wrong and bad experiences happen, yet we still appreciate the honest feedback. I apologize that the pool was out-of-order during your stay and that the staff wasn't friendly. I will be discussing these items at our next staff meeting. You will... More 

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