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Country Inn & Suites By Carlson, Madison

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400 River Place, Madison, WI 53716
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Country Inn & Suites By Carlson, Madison
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Country Inn & Suites By Carlson, Madison
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106 reviews from our community

Traveler rating
    40
    46
    10
    8
    2
See reviews for
36
14
10
26
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

After going through a rough patch with a different chain in 2014 I switched to Carlson properties - my career now requires a great deal of travel in the Midwest and I know it wouldn't be a problem finding a Carlson property. Having never stayed at a Country Inn I wasn't sure what to expect but after stints in Fargo... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CISMadison, General Manager at Country Inn & Suites By Carlson, Madison, responded to this review

Hi Chad P, Wow - what a wonderful review. Thank you for sharing with the Trip Advisor community. We are thrilled to hear that you are now a loyal Carlson guest. (I hope you're also a member of our rewards program - Club Carlson) We pride ourselves on providing a space that is clean, comfortable, and feels like home. Being... More 

Green Bay, Wisconsin
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The hotel staff was a very good part of our experience but the two rooms were awful & really messed up our weekend. The staff were so accommodating and professional. In particular, I commend Demetria who helped us through all the troubles we had with a calm, professional and understanding disposition. She also brought fresh baked cookies after learning of... More 

Was this review helpful? Yes
CISMadison, General Manager at Country Inn & Suites By Carlson, Madison, responded to this review

Hi Amy, We appreciate your honest feedback about your recent stay. Again, I apologize that your experience in our rooms was unpleasant. We do have a preventative maintenance schedule and we do our best to catch things before they become problems. However, some of the things you encountered sound like they have been that way for some time - which... More 

Rancho Cucamonga, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed February 14, 2015

This place is good for the price. Beds are comfy and rooms are clean. Great service. Love the outside sitting area. Reminds me of a country cottage. The Indoor pool was GREAT! Very close to fwy and restaurants. Awesome pancake spot just down the parking lot. I always stay here when I'm in town for work.

Was this review helpful? Yes
CISMadison, General Manager at Country Inn & Suites By Carlson, Madison, responded to this review

Thank you for your kind words, Len. We are happy to hear that you enjoyed our comfy beds, the indoor pool, and the convenient location to restaurants. The Original Pancake House is an amazing alternative to our complimentary breakfast. Glad you are a frequent visitor of one of Madison's favorite breakfast spots! We look forward to accommodating you on your... More 

Saint Paul, Minnesota
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 27, 2014

Our family has stayed at many Country Inn & Suites, and while the staff at this one was friendly and professional, we were very disappointed with the room itself. It felt dirty and very dated. There was dust along the edge of the toilet tissue holder, which is evidence it hadn't been wiped down in quite some time. Our crawling... More 

Was this review helpful? Yes
CISMadison, General Manager at Country Inn & Suites By Carlson, Madison, responded to this review

Hi BKB2002, On behalf of my entire staff, I apologize for your recent unpleasant experience. As you may have noticed from other travelers, this isn't a complaint we get often, so I take it quite seriously. I have already spoken to my team about these shortcomings and we are working diligently to ensure this doesn't happen in the future. I... More 

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