I stayed during the last week of January and had a great stay. Check-in was easy and the associates were very accommodating. The Hotel is very clean, and my room was clean and very comfortable. When I travel, I'm particular about quiet rooms, comfortable beds and pillows, as well as a nice shower. All were satisfied. Breakfast was great and... More

This hotel has all that it needs - proximity to the Capitol, extremely close to Monona Terrace, good food, and clean rooms. I stayed here for one night and have no complaints. The rooms need updating, but it appears as if they will be doing that soon, and I was pleased that, as a Hilton Honors member, I was able... More

The Hilton is a great place. It's close to the Capital and walking distance to great eateries and fun shops. My stay was great as normal until I got home and realized I forgot my cell phone charger in my room. I took the chance and called the Madison Hilton. I was forwarded to housekeeping and nice woman on the... More

Incompetent Staff, Poor Service. As an executive with a large telecommunication firm I will review this internally as well to ensure Hilton does not keep our account. Customer service starts with setting expectations, then delivering. If you make a mistake, then it's all about how you recover. The staff did none of these well at all. Including the management who... More

Upon arrival, it took forever to get checked into the hotel. Our room was nice as we had gotten the king size bed with whirlpool. Upon draining the whirlpool bath, the drain made a horrible and extremely loud noise and didn't want to drain properly unless I used one of the soap dishes to hold the plunger portion open. Was... More

Whenever in Madison, I frequent the Hilton Madison Monona Terrace, most recent stay being 1/24/12. As always, I had another wonderful experience beginning with the pleasant staff welcome to the ease of check-in. The underground parking is also a plus keeping my vehical free of the outdoor weather elements. My room was wonderfully clean, quiet and spacious with an awesome... More

I arrived rather late after a long flight and was warmly welcomed. The room and the service exceeded my expectations as I was attending a meeting in the Monona Terrace. Go visit the FLW sites nearby at the University of Wisconsin, the conference center, etc. I lost a bracelet in the hotel and they made great efforts to locate it... More

Our room overlooked Monona Lake. We turned our chairs around and watched the snow coming down. The staff was extremely helpful and always with a smile. If you don't mind walking, the location is fabulous. More

I stayed at the Hilton in January and the room and view were great. The room was large, clean and comfortable. The fitness room has some great equipment. More