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Hilton Madison Monona Terrace

#17 of 63 Hotels in Madison
Certificate of Excellence
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9 East Wilson Street, Madison, WI 53703
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1 room 1 guest
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Hilton Madison Monona Terrace
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730 Reviews from our TripAdvisor Community

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Traveler rating
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    211
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Provo
Level Contributor
381 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I had high expectations for this Hilton based on the review from a friend but unfortunately, my experience didn't even come close to my expectations. The hotel is nice and it's located close to the capitol, restaurants, and downtown Madison. Those are the positives. The biggest negative is that their wifi is terrible. It was extremely slow and the signal... More 

Was this review helpful? Yes
Skip_Harless, General Manager at Hilton Madison Monona Terrace, responded to this review

Thank you for your feedback Mea. I am so sorry you were disappointed. We are actually in the middle of a full Wi-Fi network upgrade right now that will take our service up to current standards and well beyond. It will be completed by the end of this week. I know that doesn't help you since you already stayed. I... More 

Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed here for one night on business. They had overbooked the standard king room I reserved so they put me in a deluxe room with an extra seating area at no additional charge. The staff was extremely nice and service-minded and the view from my room was lovely. The only negative was that my room smelled very musty, including... More 

Was this review helpful? Yes
Skip_Harless, General Manager at Hilton Madison Monona Terrace, responded to this review

We appreciate you taking the time to share your review. We will check right away on the musty smell. So sorry about that. Really pleased to hear the staff took good care of you though. We look forward to having you back one day! More 

Oconomowoc, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Biked to Madison with my daughter. Hilton location was perfect, and had a secure bike stand. Excellent room, breakfast, and housekeeping. Enjoyed relaxing and sipping drinks in the bar area with no pressure to buy more drinks or leave. Couldn't say anything negative about my entire experience. The breakfast buffet is awesome! Saved me money in the long run rather... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Skip_Harless, General Manager at Hilton Madison Monona Terrace, responded to this review

So glad you and your daughter enjoyed your visit! Please bike our way again very soon. More 

Madison, Wisconsin
1 review
3 of 5 stars Reviewed 2 weeks ago

Great location, great view of the lake, clean rooms. The employees at the front desk were not the nicest people, just a bad attitude. Happier talking to each other than the actual customers. Finally, the WiFi was absolutely horrible. It was nonexistent in my room and when I asked the front desk where I would get better access I received... More 

Was this review helpful? Yes
Skip_Harless, General Manager at Hilton Madison Monona Terrace, responded to this review

Thank you for taking time to give us your feedback Tessa. I am surprised to hear of your front desk staff perception, but will address it right away. This is not typical for us at all. Please know that we will have a newly upgraded WiFi delivery network in place by early September to correct those issues. If you are... More 

chattanooga tn
Level Contributor
74 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We arrived at 7:30 pm exhausted after long drive from Tennessee only to find our room was gone(booked 6 minutes months prior) and the parking lot was full so only option was valet parking 19. Per night or use remote lot! Not very happy! However after just a bit if persuasion we were upgraded to lake view king room! I'm... More 

Was this review helpful? Yes
Skip_Harless, General Manager at Hilton Madison Monona Terrace, responded to this review

Thank you for taking the time to write about us Sasha. I am so glad everything came out alright. Perhaps they didn't explain that when our self parking is full we offer complimentary, paid by the hotel, parking remotely or the option of keeping your car here with valet. I am sorry about that misunderstanding. I hope we have the... More 

St Louis, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This is a wonderful hotel with lovely amenities that has views of the river and the capital building. The staff was very friendly and helpful. The rooms were very nice, clean, and quiet. It was nice to find it so close to everything that we needed.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Skip_Harless, General Manager at Hilton Madison Monona Terrace, responded to this review

It was our pleasure to have you as our guest. Thank you for your nice comments! More 

Rochester, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

I picked this hotel because it is attached to the conference center where my meetings were held. I really liked the staff so I would stay there again because the rate was good but I was not crazy about the room. It was just "okay" and the wifi was bad. Fortunately I wasn't in it very much so it was... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Skip_Harless, General Manager at Hilton Madison Monona Terrace, responded to this review

Thanks Linda for giving us your review. I am glad you pointed out the WiFi, as we are just weeks away from a full distribution network upgrade that will bring our service up beyond current demand. I really hope you will give us another chance to have you as our guest. Thanks also for pointing out our great staff. I... More 

Eau Claire, Wisconsin
Level Contributor
143 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have to travel to Madison on business at least twice a month, and I've stayed here on several occasions. The rooms are large & comfortable, the staff always makes sure to recognize that I am in the Honors program, and the location is great. Also, make sure to grab a drink in the bar--it is small, but the service... More 

Was this review helpful? Yes
Skip_Harless, General Manager at Hilton Madison Monona Terrace, responded to this review

Thank you for taking the time to give your feedback as it means a great deal to us. Our parking garage is under very high demand due to our great location in proximity to Monona Terrace, Madison Club, and Capitol Square. Next time you come your parking is on me. Just let me know and I will take care of... More 

Loveland, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Best Hilton property! Staff is excellent. The venue is phenomenal with a view of the Wisconsin State Capitol on one side and Lake Menona on the other. Walking distance to just about anything. Great restaurant - The Chophouse - in the hotel.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Skip_Harless, General Manager at Hilton Madison Monona Terrace, responded to this review

You're the Best Guest! Thank you so very much for your comments. We hope to have you back as our guest again and again. More 

Northampton, Massachusetts
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Went back to Madison for my nephew's wedding and enjoyed meeting family in a city in which I used to live. Being just off the Capital Square (we were there in time for the Farmers Market) and minutes from State Street and the Museum made our limited time easy to feel like we got to do more than wedding events.... More 

Was this review helpful? Yes
Skip_Harless, General Manager at Hilton Madison Monona Terrace, responded to this review

Thank you for the wonderful feedback. I am so sorry we didn't have that AC checked and ready when you came in. I'm glad it all worked out and the staff treated you well. I will share your nice comments with them for sure. More 

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