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Hilton Madison Monona Terrace


Hilton Madison Monona Terrace
Hotel class 4 of 5
9 East Wilson Street, Madison, WI 53703
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Traveler Reviews

72% Recommend
4.0 of 5 stars 44 reviews
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By trip type
All (44)
[ Date ] [ Rating ]
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4 of 5 stars
RicoD 44 contributions
bIG aPPLE
May 11, 2009 | Trip type: Solo travel

The room was standard and tv listings pretty poor, but the location - on the water or facing the captial/downtown area was great. We walked everywhere as we were there for a large family wedding. But the people who work at the hotel are very nice, helpful and courteous. The hotel was very busy as there were a number of... more

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5 of 5 stars
Chicagoboy29 8 contributions
Chicago, Illinois
May 7, 2009 | Trip type: Solo travel

I enjoyed this hotel very much. The location cannot be beat- it is on the lake and is within a two block walk of the capitol. The staff was friendly and the room was quiet- I didn't even hear a door close in the hallway despite the hotel seeming quite full. Room was well appointed and quiet. I had a... more

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2 of 5 stars
cyria 4 contributions
cameron, wisconsin
Apr 25, 2009 | Trip type: Business

Beautiful view of the lake and the grounds are well kept. Conference facilities are nice. The rooms are bright and roomy. Please ask for a room that is not by an elevator. As you will hear it all night. Make sure you check the air conditioning in your room. The breakfast we ordered was not acceptable. Browned scrambled eggs, soggy... more

Management response from
Bob Caston, General Manager

Dear Guest: Thank you for your recent comments regarding your stay here at the Hilton Madison Monona Terrace. We value your opinion and can assure you we have taken the necessary steps to address the noise from the elevator as well as the in-room A/C unit. Regarding your breakfast, I apologize for this as well. Our restaurant takes pride in...

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5 of 5 stars
not_too_serious 4 contributions
Texas
Mar 31, 2009 | Trip type: Business
1/1 found this review helpful

We stayed 5 days at this location. It was great. The staff - I mean, where do I start??? Everyone was so accommodating and cordial. Just a lovely group of people. The food was good, the drinks are great, the convention center is awesome. We just had a wonderful visit to Madison. more

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1 of 5 stars
ThePhotographerMx 1 contribution
Chicago
Mar 2, 2009 | Trip type: Business
1/1 found this review helpful

Today I made my 8th attempt to resolve an unauthorized charge made to by debit card by this Hotel. They first charge your card with an "Authorization" to make sure you have enough funds. Standard procedure, but after checking out these authorizations must be cleared. I was unable to access $180 USD on my debit card as funds were still... more

Management response from
Bob Caston, General Manager

Dear Guest: I would like to sincerely apologize for any inconveniences you experienced during your recent stay at our hotel. I appreciate you bringing these concerns to our attention. Our hotel recognizes that pending authorization on our guest’s credit or debit cards can cause an inconvenience. When a guest contacts our hotel to request that we release this information we...

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5 of 5 stars
motherjanegoose 82 contributions
lawrenceville,ga
Mar 1, 2009 | Trip type: Business, Solo travel

Just back from my third stay at this location. I am a VERY light sleeper and did request a room at the end of the hall, with no trouble. I did not hear the elevator. The staff knows how to take care of the guests. I recommend Danny, who picked me up at the airport and is a Senior at... more

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1 of 5 stars
Wisconsonite82 1 contribution
Madison, WI
Feb 9, 2009 | Trip type: Family
1/1 found this review helpful

Yikes! Do NOT stay at this Hotel! I wish someone had warned me before I wasted my money. They have a major problem with elevator noise. We switched rooms and floors FOUR times before we could get a break from the constant sound. We had to take a small cramped room at the very end of a hall. The rooms... more

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5 of 5 stars
LevRaphael 20 contributions
Okemos, MI
Dec 9, 2008 | Trip type: Business, Solo travel

I was here for two nights and understand why everyone in town I told I was staying there was pleased for me. The newish hotel is scrupulously clean, attractive, quiet and comfortable. My kingsize bed was great and I slept better than I usually do on the road, perhaps because the hotel was generally so quiet. My lake view was... more

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4 of 5 stars
SASNY 21 contributions
New York, NY
Dec 4, 2008 | Trip type: Business

I stayed at the Hilton Madison Monona Terrance for a night while in Madison for a business meeting. I'm not generally a fan of the Hilton chain, but I was very pleased with this hotel. From check-in to check-out and everything in between, the staff was uniformly friendly and helpful. My standard room was spacious and well-appointed, and had a... more

Great hotel
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5 of 5 stars
Stretchad 3 contributions
Indianapolis, IN
Nov 28, 2008 | Trip type: Business

Excellent hotel in the middle of downtown. Comfortable beds, nice rooms, great views. more

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Hilton Madison Monona Terrace Also Known As

Address: 9 East Wilson Street, Madison, WI 53703
Madison Hotels Hilton Madison Monona Terrace
4.0/5.0
44