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Fairfield Inn & Suites Madison East

#19 of 63 Hotels in Madison
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2702 Crossroads Drive, Madison, WI 53718
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1 room 1 guest
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Fairfield Inn & Suites Madison East
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195 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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  • English first
  • German first
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English first
  • All months
    (195)
  • Mar-May only
    (49)
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    (70)
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    (31)
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Hamilton, Canada
Level Contributor
71 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed yesterday NEW

Very friendly staff. Clean and comfortable. We had a quick one night stay at this hotel just off the highway as we were passing through Madison on I-90. I have nothing negative to say about this place at all. Kids had fun using the pool. The breakfast was good. Yes, I would recommend this place. The hotel is set in... More 

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San Antonio, Texas
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The hotel is clean, modern, in a great location, and they offer a great breakfast (and coffee all day). However, I can't say enough about the customer service. The manager Jeff Ryan was excellent! He was very helpful in helping me to a two-queen bed room (even though I'd booked a king) as I injured my back a couple of... More 

Was this review helpful? Yes 1
jryanffis, General Manager at Fairfield Inn & Suites Madison East, responded to this review

Thank you for your great comments. I am happy to hear our team took care of you while you were in Madison. Exceeding expectations is our goal in every guests stay. Please come back again on your next visit to the area. P.S. I hope your back is feeling better. More 

Darien, Illinois
Level Contributor
84 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Overall, good hotel. Clean rooms and public areas. The staff was helpful and pleasant. The access to the highway is very convenient as well. Would recommend if you are looking for a good valued hotel. Also there is a shuttle. We did not use but I will keep in mind for future stays

Was this review helpful? Yes 1
jryanffis, General Manager at Fairfield Inn & Suites Madison East, responded to this review

Our team takes great pride in offering clean and comfortable rooms. For your convenience, the van service offers transportation to great shopping and restaurants, along with service to and from the airport. Please join us again on future visits to the Madison area. More 

Athens, Georgia, United States
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This place is outstanding. Awesome room very clean, friendly responsive staff, and good choices for breakfast in a spacious area. It is very difficult to find anything here that could be improved. There are lots of restaurants nearby to choose from also. I stayed again a week later on the return trip, and it was just as good. Highly recommended.

Was this review helpful? Yes 1
jryanffis, General Manager at Fairfield Inn & Suites Madison East, responded to this review

Thank you for staying at the Fairfield Inn & Suites. Breakfast options are plentiful at the hotel. I am happy you enjoyed the options. There is so much to do in the area, please come back again. More 

Chicago, Illinois
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 1 week ago

This is my go to hotel in Madison. I like the location a lot as it's by the highway and it's also close to Sun Prairie. It's easy access to restaurants and stores. Further, this Fairfield is very very nice compared to other old dumpy rural Fairfields. This one is big and newer. The inside is pretty nice as well... More 

Was this review helpful? Yes 1
jryanffis, General Manager at Fairfield Inn & Suites Madison East, responded to this review

Home away from home. I am glad we were able to make you feel comfortable during your visits to the area. We always try to find ways to make your stay special. Please visit us again. More 

Level Contributor
4 reviews
2 of 5 stars Reviewed 2 weeks ago

The check in process was great, the atmosphere was great, our room was clean and modern, the only problem was the mattress was the most uncomfortable thing my husband and I have ever slept on. The hotel seems very modern but the mattress was old and hard. I think we would have slept better if we slept on the floor.... More 

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jryanffis, General Manager at Fairfield Inn & Suites Madison East, responded to this review

Thank you for your comments. All feedback is valuable as it helps us achieve our goal of being number one in the Marriott brand. I am glad to hear our service team was able to take care of you during your visit to Madison. Please come back again. More 

Sequim, Washington
Level Contributor
244 reviews
171 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Enjoyed one night at the Madison, WI Fairfield Inn in a Junior Suite which was perfect for my two grandsons and me. Everyone had their own bed, two TVs were nice and one bathroom was okay. Breakfast was much better than the usual spread. The facility is well kept and located next to the freeway. The boys enjoy the indoor... More 

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jryanffis, General Manager at Fairfield Inn & Suites Madison East, responded to this review

Thank you for yor great comments. I am glad to hear you enjoyed your time at the hotel. The two T.V.'s are awesome, especially when you have kids who can't miss their favorite show. Please come back again on your next visit to the area. More 

Illinois
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Call ahead and make sure you do not get room 113, 213, 313 or 413. These room are right next to the elevator, ice making machine and loud buzzing fan. We had the privilege of staying in room 213... the moment I walked in there, I knew I got screwed. I walk in, only to be disturbed by loud humming... More 

Was this review helpful? Yes 1
Tim H, Manager at Fairfield Inn & Suites Madison East, responded to this review

Thank you for being an Elite Marriott Rewards member. I sincerely apologize that the location of the guestroom you were given did not meet your needs. We strive to exceed all expectations, and in this instance, that was not achieved. Please feel free to reach out to me if you would like to discuss this in more depth. I can... More 

Kaukauna, Wisconsin
Level Contributor
55 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

From the time we walked in till the time we left we really liked this hotel. The bright welcoming colors in the lobby and in the room mad us feel really comfortable. Loved the outdoor deck overlooking the highway where we could sit and enjoy the nice weather. Pool and hot tub area were nice but seemed rather small if... More 

Was this review helpful? Yes
Tim H, Manager at Fairfield Inn & Suites Madison East, responded to this review

Thank you for writing this review! You nailed it right on the head; the highway side of the hotel gets the warm afternoon sun and the beautiful view of the entire city. I'm so glad you were able to enjoy what we Madisonians are so proud of! Please join us again soon! More 

North Chicago, Illinois
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very comfy place to stay! Close to shops and malls. Good breakfast buffet! Clean pool! They have limited games and some books at the lobby. There is a McDonald's within walkable distance. This place was also very easy to locate. The kids liked the pool area as well where they stock fresh towels. We don't need to carry extra towels!

Was this review helpful? Yes
Tim H, Manager at Fairfield Inn & Suites Madison East, responded to this review

This East Towne Mall area is a great place for individual travelers and families because of all the things there are to do in the area as well as the easy access to the highways. I'm glad you enjoyed our friendly service too! This will be great to share with the rest of our team! I hope you find time... More 

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