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All 63 Madison hotels

Comfort Inn & Suites Madison Airport

2.0 of 5 Hotel   |   4822 E Washington Ave, Madison, WI 53704
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Ranked #40 of 63 Hotels in Madison
A recent review
3 of 5 stars reviewed 1 week ago
Courtney N Wisconsin
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101 reviews from our community

Traveler rating
    45
    24
    20
    9
    3
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24
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Wisconsin
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed her for 2 months in August and September 2013 at a training session in Madison. The room served it's purpose but there were some issues. Many of the rooms still had the "old smoke" smell. I did like that there was a mini fridge and microwave in each room. The pool area was nice as well. There was... More

Was this review helpful? Yes
Jewelynn, General Manager at Comfort Inn & Suites Madison Airport, responded to this review

Thank you for taking the time to give us your feedback. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. More

Tucson, Arizona
Contributor
13 reviews 13 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Ended up here because the airline put me here after canceling my flight. Staff was very nice and helpful. Bed was clean and comfy. Continental breakfast was ready even before we left for the airport at 4:30 am. But, The bathroom was dirty. Either mold or mildew all over the shower and above the doorframe. Also, the hallway smelled really... More

Was this review helpful? Yes
Jewelynn, General Manager at Comfort Inn & Suites Madison Airport, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that... More

Michigan
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at the Comfort Inn for a 4-Day conference. While it is not the most up-to-date hotel in the area, it's not terrible. I only had one major complaint during my stay. The bathroom was not as clean as I would have expected upon check in; but housekeeping took care of it when asked. The staff seemed to be... More

Was this review helpful? Yes
Jewelynn, General Manager at Comfort Inn & Suites Madison Airport, responded to this review

Thank you so much for taking the time to respond to our survey. We are sorry that some areas did not meet up to your expectations but I am happy the it was rectified for you. We do appreciate your business and hope that you will stay with us on your next visit to the Madison area. More

North Canton, Ohio, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed August 26, 2014

Older hotel with good renovations. Typical comfort inn quality for a good price. I was traveling through town and would stay there again if I was doing the same. The area around the hotel is a little sketchy but it really didn't worry me as I was traveling with a young baby.

Was this review helpful? Yes
Jewelynn, Director of Sales at Comfort Inn & Suites Madison Airport, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More

PDX
Contributor
11 reviews 11 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed August 10, 2014

The good: very comfortable beds, nice bedding, newly-tiled shower with good water pressure, room carpet also seemed pretty new. Spacious. Dogs welcome. The not: the toilet had not been cleaned (visible brown flecks on back of seat--agh!, not to mention the interior), the bathroom light switch was visibly grubby, the top kleenex had a watery brown stain on it. Yech.... More

Was this review helpful? Yes
Jewelynn, Director of Sales at Comfort Inn & Suites Madison Airport, responded to this review

Thank you for taking the time to give us your feedback. We strive for 100% guest satisfaction, so let me apologize for any short comings you had with your stay. I will make sure that your comments are addressed by the appropriate managers. Your comments help us to always improve our hotel. Again, thank you. More

Dallas, TX
Senior Contributor
41 reviews 41 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 4, 2014

I would give this hotel a higher score except that their guest laundry was not available. We chose this hotel over others because one of their amenities was a guest laundry. One washing machine, one dryer. The washer was out of order and had been so for several days, apparently. Also, we were charged a fee for an in-room safe... More

Was this review helpful? Yes
Jewelynn, Director of Sales at Comfort Inn & Suites Madison Airport, responded to this review

Thank you for your comments. We apologize that the washer was out of order at the time you were staying here. We did get that taken care of. We do strive for 100% guest satisfaction. Please stay with us again next time you are in town. More

Senior Contributor
43 reviews 43 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed August 4, 2014 via mobile

My husband and I stayed two nights then switched to a different hotel for the rest of our vacation in Madison. Carpet in room was not clean. Not sure which part of the hotel had been remodeled but our room had seen better days. Back parking lot did not feel safe. Breakfast was minimal at best. Would not return here.

Was this review helpful? Yes
Jewelynn, Director of Sales at Comfort Inn & Suites Madison Airport, responded to this review

Thank you for your honest comments about our hotel. We will forward these comments to the appropriate departments to assure that these things are taken care of. Please give us another try when you are in the area. More

Saint Louis, Missouri
Contributor
11 reviews 11 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 2, 2014

Front desk staff was very courteous upon my arrival, and room was on upper floor near the elevator. I appreciate the consideration given to me on this stay. Room was well set up and had everything I needed to wrap up my trip before heading home. I will look to stay here again when in Madison in the future.

Was this review helpful? Yes
Jewelynn, Director of Sales at Comfort Inn & Suites Madison Airport, responded to this review

Thank you so much for your kind words. I will pass these comments on to our staff. Please do come stay with us again. More

2 reviews
5 of 5 stars Reviewed July 20, 2014

I have never been more pleased with my stay out of town in my life. Tony at the front desk saved my family and I from having the worst weekend getaway. The sign out in front of says we treat you like family and that is exactly the service that was provided. A big thank you from the Michigan girls... More

Was this review helpful? Yes
Jewelynn, Director of Sales at Comfort Inn & Suites Madison Airport, responded to this review

Thank you so much for your kind words. We do appreciate the compliments. We work hard to give our guest 100% satisfaction. Please come and stay with us again next time you are in our area. More

Minneapolis, Minnesota
Contributor
11 reviews 11 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed July 15, 2014

We desperately needed a room in Madison to attend the birth of our first grandchild. This was literally the only room available in the city, so our travel agent grabbed it. The place was packed, so I had to park in the back, which was not terribly well lit... I felt like I was going to be a PSA for... More

Was this review helpful? Yes 1
Jewelynn, Director of Sales at Comfort Inn & Suites Madison Airport, responded to this review

First of all, let me say that we are so sorry that we did not meet your expectations. We do thank you for bringing this to our attention. We do strive for 100% guest satisfaction. We will take your comments to the appropriate departments in order to rectify the situation. Comments such as yours helps keep us on top of... More

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Additional Information about Comfort Inn & Suites Madison Airport

Address: 4822 E Washington Ave, Madison, WI 53704
Phone Number:
Location: United States > Wisconsin > Madison
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn & Suites Madison Airport 2*
Number of rooms: 148
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Also Known As:
Comfort Inn & Suites Airport Hotel Madison
Comfort Inn And Suites Airport
Comfort Inn Madison
Madison Comfort Inn

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