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Comfort Suites Madison West

2.5 of 5 1253 John Q Hammons Dr, Madison, WI 53717
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Comfort Suites Madison West
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Comfort Suites Madison West
Comfort Suites Madison West
Comfort Suites Madison West
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128 reviews from our community

Traveler rating
    52
    50
    12
    9
    5
See reviews for
39
21
15
34
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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Washington DC, District of Columbia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

The rooms here are quite spacious and are very well maintained, clean, and comfortable. There was a lot of construction on the road that leads to the hotel and there's a very odd intersection with stop signs in only one direction,making it tough to get across the intersection, which is very busy. But the hotel itself is surrounded by chain... More 

Was this review helpful? Yes
ComfortSuitesGM1253, General Manager at Comfort Suites Madison West, responded to this review

Thank you for taking the time to share your feedback with other travelers! We are pleased to hear you had an enjoyable experience at our hotel and found your room to be very comfortable. While we are about 15 minutes from downtown, we are nestled in a great spot on Madison's west side close to many shopping and dining options... More 

Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Stayed at this property multiple times when visiting Madison. If you are looking for a place that makes you feel at "home ", this is the place. From the front desk to the maintenance staff you'll be treated to hotel hospitality as it should be. Clean and we'll maintained property, great west side location with all the amenities you'll need... More 

Was this review helpful? Yes
ComfortSuitesGM1253, General Manager at Comfort Suites Madison West, responded to this review

Thank you for taking the time to let other travelers know about how wonderful your experiences were at our hotel! It is such a pleasure reading your glowing review, and we have shared your comments with all of our team members. Guest satisfaction is the number one goal here for our staff, and your comments serve as great reassurance for... More 

Louisville, Kentucky
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2014

The front desk staff was so great, especially Linda (I think that is her name). We arrived later than planned and were trying to get to an event, but the shuttle was on a run and a cab was going to be 20 minutes away, so she offered to drive us to our event in her own car so we... More 

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ComfortSuitesGM1253, General Manager at Comfort Suites Madison West, responded to this review

Dear Ashley, Thank you so much for taking the time out of your busy schedule to let others know about your recent visit to our hotel! It is wonderful to hear that you enjoyed your stay and that our front office team members we able to help you get to your event. Our staff tries to do everything they can... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 4, 2014

We paid $95 for a suite with a king bed. Bed was comfortable, room was clean. Bathroom was in very good shape. Breakfast was the usual and included. Front desk was friendly and helpful. Check in included two free drinks at the hotel lounge happy hour. No complaints about the hotel and we would certainly stay there again the next... More 

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ComfortSuitesGM1253, General Manager at Comfort Suites Madison West, responded to this review

Dear Stephen, Thank you for letting others know about your recent visit to our hotel. We appreciate and value your feedback and have shared it with all of our team members. It's great to hear that you had an enjoyable stay and were able to join us for our nightly happy hour. We look forward to welcoming you back on... More 

Waukesha, Wisconsin
Top Contributor
120 reviews 120 reviews
41 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed October 30, 2014

It is so close to Middleton, Greenwood station shopping, Lots of restaurants. The mustard museum. and to the Hy.12 and Hy14. We had a nice clean on the 3rd floor which was our preference as long as there was a elevator. We could of chose either 1st or 2nd also. Nice swimming pool and a hot tub which actually was... More 

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ComfortSuitesGM1253, General Manager at Comfort Suites Madison West, responded to this review

Thank you for taking the time to give us a review on Trip Advisor! It is so delightful to hear that you were able to visit our local attractions and shopping, as Madison and Middleton have so much to offer our travelers. We truly appreciate and value your feedback, and it serves as encouragement to our staff members to hear... More 

Marshall, Wisconsin, United States
Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 25, 2014

Nothing special. I have stayed 6 times and the service is lacking. The hotel has been updating for the last year and is still not finished. It could be better simply by the staff acting interested in serving their guests as first priority. Clean rooms, good location.

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ComfortSuitesGM1253, General Manager at Comfort Suites Madison West, responded to this review

Dear Stephanie, Thank you for taking the time out of your busy schedule to let other travelers know about your recent visits to our hotel. We truly appreciate and value your feedback and use it to make improvements to better serve our guests. We have finished our final stages of renovations and would like to invite you to visit us... More 

Langhorne, Pennsylvania
Top Contributor
95 reviews 95 reviews
31 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed October 13, 2014

I usually stay here when in the area on business. Close to restaurants and shops if needed. Clean, updated, quite, nice view. Good value as well. Nice breakfast and pleasant setting. I recommend this for traveling. Close to main connecting highways in the area.

Was this review helpful? Yes 2
ComfortSuitesGM1253, General Manager at Comfort Suites Madison West, responded to this review

Thank you for taking the time to write a review of our hotel! Your feedback is very much appreciated, and we have shared your comments with all of our staff. It's great to hear that our hotel meets all of your travel needs, including cleanliness, comfort, value, and location. We look forward to welcoming you back on your next visit!... More 

Wisconsin
Senior Contributor
27 reviews 27 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 4, 2014

The staff at this hotel were professional and friendly. Even though they had others staying for a large event, they treated us as just important as their other guests. The breakfast area was crowded, but the food was good. I would stay with them again.

Was this review helpful? Yes 1
ComfortSuitesGM1253, General Manager at Comfort Suites Madison West, responded to this review

Thank you for sharing your feedback with other travelers! Our staff is so delighted to hear that they were able to provide superior service to you during your recent visit. You review serves as strong encouragement for their efforts as they continue to strive to improve their services. We hope that you are able to visit us again here in... More 

Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 1, 2014

Appreciated the free happy hour and that the free breakfast had some bonuses like eggs, sausage, and make-your-own waffle machine. Also, so many outlets in the room was a nice simple feature many hotels miss out on.

Was this review helpful? Yes 1
Linda L, Front Office Manager at Comfort Suites Madison West, responded to this review

Dear ChiLexi, Thank you for taking time to write a review of Comfort Suites Madison. We are so pleased that you were able to take advantage of our complimentary breakfast and happy hour! We are glad to hear you enjoyed the additional outlets we've recently added this year. We hope you stay with us again on your next visit to... More 

Appleton, Wisconsin
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 30, 2014

We booked 2 rooms for the nearby Wisconsin Senior Olympics in Middleton. This is a nice hotel which is very clean and in a nice location. Easy to get to off the belt line. Rooms were clean and beds comfortable. Free happy hour was really fun and the breakfast was above average as far as free breakfasts go. Front desk... More 

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Additional Information about Comfort Suites Madison West

Address: 1253 John Q Hammons Dr, Madison, WI 53717
Phone Number:
Location: United States > Wisconsin > Madison
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Madison West 2.5*
Number of rooms: 93
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Also Known As:
Comfort Suites Madison West Hotel Madison
Madison Comfort Suites
Hotel Style:
#14 Family Hotel in Madison
#28 Business Hotel in Madison

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