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All 62 Madison hotels

Comfort Suites Madison West

2.5 of 5 Hotel   |   1253 John Q Hammons Dr, Madison, WI 53717
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Comfort Suites Madison West

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Ranked #27 of 62 hotels in Madison
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 6 days ago
Priscilla G Lake Geneva, Wisconsin
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100 people have reviewed this hotel

Traveler rating
    42
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    4
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29
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Any
English first
Lake Geneva, Wisconsin
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

My stay at this hotel was absolutely wonderful. The staff was very friendly and helpful. The rooms were very well cleaned. The pool and fitness center were in great condition (loved that the fitness room had dumbbells in addition to machines!). The breakfast was great also. Overall my family and I really enjoyed ourselves and would definitely come again.

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Gwinn, Michigan
Contributor
13 reviews 13 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The pool and hot tub were the highlights of our stay! The pool is not chlorinated which is nice for my husband as he has an allergy to chlorine. The bed was comfortable and the room was clean. The breakfast was average - but good. We were surprised that the even coffee was pretty good...we could hear the people above... More

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La Crosse, Wisconsin
Top Contributor
168 reviews 168 reviews
19 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed February 18, 2014

You can pay more and stay at something fancier but it won't have near the free amenities that they offer. Complimentary hot breakfast, happy hour, appetizers on some nights, large hot tub and large heated pool. Staff were very professional. I would come back next time I'm in the area. They also allow pets.

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Phillip M, Front Office Manager at Comfort Suites Madison West, responded to this review

Thank you for sharing your review of Comfort Suites Madison with the TripAdvisor community! We are truly grateful for all of our guests, and we are proud to offer a wide variety of amenities to make the trip a little easier while traveling. Please don't hesitate to reach out to us again should your travels bring you back to Madison--we... More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 9, 2014

Great price and very comfortable. Nice free breakfast in the morning. I love the signs on the bed and having the soft pillows in the front and the firm ones in the back. Normally I have to try them all out.

Was this review helpful? Yes 2
Phillip M, Front Office Manager at Comfort Suites Madison West, responded to this review

Thank you for sharing your review of Comfort Suites Madison with the TripAdvisor community! We strive to create a relaxing, comfortable stay for all guests and are happy to hear you enjoyed you time with us! I'm pleased to hear you were able to enjoy our complimentary breakfast in the morning (as well as our pillow menu!). If you have... More

Plover, Wisconsin
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 8, 2014

This hotel is my home away from home. I've stayed here for business and pleasure trips for years now and it's my go-to hotel in Madison. The rooms are spacious, clean, and comfortable with a microwave and refrigerator. I frequently need to work in my room at night which is convenient with a nice desk/table, quiet surroundings, and internet access.... More

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Phillip M, Front Office Manager at Comfort Suites Madison West, responded to this review

Thank you for sharing your kind review of Comfort Suites Madison with the TripAdvisor community! We are truly fortunate to have so many guests who return to our property every week. As an entire staff, our goal is to create a warm and welcoming environment so that indeed, even a hotel can feel like a "home away from home." It's... More

Lac du Flambeau, Wisconsin
1 review
3 of 5 stars Reviewed February 6, 2014

I would like to point out that this property is great, the rooms are clean and of good quality--but if you are going somewhere looking for good SERVICE, I would recommend looking elsewhere. When I arrived the front desk staff said just a minute, complained to her manager about a computer issue, ignored me when I asked if I could... More

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Phillip M, Front Office Manager at Comfort Suites Madison West, responded to this review

Thank you for sharing your review of Comfort Suites Madison with the TripAdvisor community. From our entire team, I apologize for the quality of your recent stay. We genuinely value all guest feedback and look to it as an opportunity to improve. We did recently implement a small fee for guests travelling with pets, as we have recently performed several... More

Iowa
Reviewer
4 reviews 4 reviews
4 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed February 4, 2014

WOW is all I can say. Check in literally took about 2 minutes maximum. Friendly staff. Everything was clean. Rooms were HUGE along with a HUGE bathroom. We had 2 queen beds and also a pull out couch which was a bonus for us that we did not expect. The beds were really comfortable and each bed had 4 fluffy... More

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Phillip M, Front Office Manager at Comfort Suites Madison West, responded to this review

From our entire team, thank you for sharing your thorough review of Comfort Suites Madison with the TripAdvisor community! We strive to provide excellent service and outstanding facilites for all of our guests, and we genuinely appreciate your positive feedback. I will pass along your comments to our staff as well. Thank you again for your kind words about Comfort... More

Ruskin, Florida
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 13, 2014

We highly recommend the Comfort Suites on John Q Hammons Drive, which we would rate very well. The room we had was spacious, featuring two queen beds, as well as a pull out couch. The bathroom also was large and well equipped. The accommodation was updated and comfortable, with wonderful bedding. Other rooms we viewed were also above average in... More

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Phillip M, Front Office Manager at Comfort Suites Madison West, responded to this review

Thank you for taking the time to share such a detailed review of our hotel with the TripAdvisor community! We take pride in providing outstanding service and amenities at Comfort Suites Madison. We are very pleased you enjoyed your stay with us, and hope we can serve your group again in the future. If I can be of any assistance... More

Albuquerque, New Mexico
Top Contributor
65 reviews 65 reviews
42 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed December 17, 2013

Got this hotel after bidding on Priceline. Overall, for a 2.5 star hotel I thought it was pretty nice. Rooms were very spacious and clean. Breakfast in the morning was good as well. There were lots of options including eggs, waffles, sausage, cereal, oatmeal, yogurt, hard boiled eggs, and other items you would expect to find at hotel breakfasts. Front... More

Was this review helpful? Yes 2
Phillip M, Front Office Manager at Comfort Suites Madison West, responded to this review

Thank you for taking time to share your feedback on Comfort Suites Madison with the TripAdvisor Community! We strive for an outstanding experience for every one of our guests, and we are very pleased you enjoyed your stay. On behalf of our entire team at Comfort Suites Madison, thank you for your kind words and we look forward to serving... More

Wisconsin
Top Contributor
68 reviews 68 reviews
22 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed December 12, 2013

I've stayed here once before, and it was actually quite worse than this time. Improving... I was actually pleasantly surprised with a larger King recently refurbished room. However, the bathroom has to be desired. the sink in the laboratory was plugged and never was unplugged. shower looks like it has its own problems with the bathtub not allowing the drain... More

Was this review helpful? Yes
Phillip M, Front Office Manager at Comfort Suites Madison West, responded to this review

Thank you for taking time to review our property for the TripAdvisor community. We appreciate your kind words, and appreciate the constructive criticism as well. We take all guest comments as an opportunity to improve--we strive for exceptional facilities and outstanding service at Comfort Suites Madison. Our team is gearing up for a large multi-point renovation at Comfort Suites Madison,... More

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Additional Information about Comfort Suites Madison West

Also Known As:
Comfort Suites Madison West Hotel
Comfort Suites Madison West Hotel Madison
Comfort Suites Madison
Madison Comfort Suites
Address: 1253 John Q Hammons Dr, Madison, WI 53717
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotel in Madison
#28 Business Hotel in Madison
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Madison West 2.5*
Official Description (provided by the hotel):
All Suite Madison Wisconsin Hotel is situated walking distance from shopping, dining and more on Madison's West Side. Free hot breakfast buffet daily, free cocktails to the hotel's lounge Mon. - Sat. from 5-7pm, free high speed internet including wireless and free airport shuttle based on availability. Amenities include an oversized pool, whirlpool and fitness center. Relax in a Two Story Suite and/or Whirlpool Suite. ... more   less 
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