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All 63 Madison hotels

Comfort Suites Madison West

2.5 of 5 Hotel   |   1253 John Q Hammons Dr, Madison, WI 53717
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Ranked #33 of 63 hotels in Madison
A recent review
4 of 5 stars reviewed 4 days ago
jerry m Kaukauna
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111 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
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English first
14 reviews 14 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We spent a night at the Comfort Suites and found it to be a nice friendly place. We were greeted pleasantly at the front desk when we arrived, and it was very quick and easy to check in. Our room was on the third floor and the hotel has only one elevator, maybe two would be more convenient to cut... More

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Minneapolis, Minnesota
Top Contributor
52 reviews 52 reviews
52 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

They bill themselves as pet friendly, and they are. Our two Westies received a warm welcome and even treats from the desk clerk the next morning. Other than that it's pretty basic. The room was clean and quiet. The continental breakfast was very limited. The location was convenient for the highway, but not much else. If you're looking for something... More

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South Milwaukee, Wisconsin
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

My girlfriends and I are staying here and are absolutely appalled by the bar tender! He is very RUDE and needs to work on his customer relation skills! I have read the reviews on TA and was very open minded walking into the pub, however...the bartenders rudeness was apparent from the start. I have worked in customer service for 15... More

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Linda L, Front Office Manager at Comfort Suites Madison West, responded to this review

Thank you for taking the time to write a review of our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the... More

Port Orchard, Washington
2 reviews
5 of 5 stars Reviewed 2 weeks ago

This place was wonderful. The continental breakfast far surpassed my expectations! It was awesome and the staff worked hard to keep everything fresh and supplied. The jacuzzi in the room was great, the bed was comfortable and we had more than enough pillows (which is unusual). We really enjoyed the hot tub and heated pool after having a long day... More

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Eau Claire, Wisconsin
Top Contributor
53 reviews 53 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the end of June. Friday evening check in was quick despite slow computer issues. Complimentary cocktails 5-7 was a bonus. Although, upgraded drinks may cost $1. Bottles of beer and rail drinks were free. The room was clean and roomy. The shower head has multiple settings and good water pressure with a rounded shower curtain for extra... More

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4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

Stay was nice except both of the rooms we booked were damp and uncomfortable. Our rooms smelled musty/moldy/like mildew. My entire family had breathing problems the week we slept there. Also the breakfast area was never fully stocked. The front desk staff was awesome!

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Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

My family and I stayed at the Comfort Suites in Middleton and found most of the staff would go above and beyond to make our stay comfortable. However, when we went to the hotel happy hour, we were shocked at the attitude and appearance of the bartender. Not only was he rude, condescending, and pompous, but his hair and clothes... More

Was this review helpful? Yes 1
Okinawa-shi, Okinawa, Japan
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 12, 2014

My wife and I were traveling through Madison and stopped here for the night. We had our two boxers with us and unlike other hotels this was not a problem. They got us a room immediately and the service was great. The room was spacious and clean, no problems at all. I would definitely stay here again if I'm traveling... More

Was this review helpful? Yes 1
Top Contributor
96 reviews 96 reviews
8 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed June 10, 2014

Nice hotel. Great free shuttle services. Convenient to the EPIC training center and airport. Brewery/restaurant across the street was great. Room was clean and fresh. Staff was nice and helpful but mishandled my credit card charges, charging my room to my personal credit card and not my employers which resulted in a extreme personal financial hardship for several weeks while... More

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1 review
5 of 5 stars Reviewed May 24, 2014

Great stay! Clean, comfortable rooms and pleasant staff. The pool was large and has a big shallow end, the pool area was clean and airy. The breakfast had far more choices than the typical Comfort spread.

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Additional Information about Comfort Suites Madison West

Address: 1253 John Q Hammons Dr, Madison, WI 53717
Phone Number:
Location: United States > Wisconsin > Madison
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Madison West 2.5*
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Also Known As:
Comfort Suites Madison West Hotel Madison
Madison Comfort Suites

23 photos of this hotel

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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style
#14 Family Hotel in Madison #28 Business Hotel in Madison
Hotel Class
Official Description (provided by the hotel)
All Suite Madison Wisconsin Hotel is situated walking distance from shopping, dining and more on Madison's West Side. Free hot breakfast buffet daily, free cocktails to the hotel's lounge Mon. - Sat. from 5-7pm, free high speed internet including wireless and free airport shuttle based on availability. Amenities include an oversized pool, whirlpool and fitness center. Relax in a Two Story Suite and/or Whirlpool Suite. ... more   less 
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