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All 63 Madison hotels

Comfort Suites Madison West

2.5 of 5 Hotel   |   1253 John Q Hammons Dr, Madison, WI 53717
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Ranked #33 of 63 hotels in Madison
A recent review
3 of 5 stars reviewed 3 days ago
Cottonelle Ottawa, Canada
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114 people have reviewed this hotel

Traveler rating
    45
    45
    10
    9
    5
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34
19
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29
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Any
English first
Ottawa, Canada
Top Contributor
55 reviews 55 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Made a request NOT to be near any ice machines, vending machines or elevators. So what does the desk clerk do? Gives us a room right next to an ice machine! So after that small hassle and getting a room away from noise we were set. The day staff is more friendly than the night staff. We liked our large... More

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Houston
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed two nights at this property over a very busy weekend. My Jacuzzi suite was clean, spacious, well-appointed and comfortable. Bathroom had plenty of room and a separate shower stall; no tub. The Jacuzzi was wonderful and I made use of it every night during my visit. Breakfast had a lot of options, including fresh fruit, yogurt (only one... More

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Superior, Wisconsin
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is the third time that we have stayed with our family of 6 at this hotel and we keep coming back. It is clean and comfortable, and the staff are all very friendly. The cost of the hotel is great for what you get and it is in a quiet, safe location close to the Beltline. The bedding has... More

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Kaukauna
Contributor
14 reviews 14 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We spent a night at the Comfort Suites and found it to be a nice friendly place. We were greeted pleasantly at the front desk when we arrived, and it was very quick and easy to check in. Our room was on the third floor and the hotel has only one elevator, maybe two would be more convenient to cut... More

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Minneapolis, Minnesota
Top Contributor
52 reviews 52 reviews
52 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

They bill themselves as pet friendly, and they are. Our two Westies received a warm welcome and even treats from the desk clerk the next morning. Other than that it's pretty basic. The room was clean and quiet. The continental breakfast was very limited. The location was convenient for the highway, but not much else. If you're looking for something... More

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South Milwaukee, Wisconsin
Contributor
11 reviews 11 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My girlfriends and I are staying here and are absolutely appalled by the bar tender! He is very RUDE and needs to work on his customer relation skills! I have read the reviews on TA and was very open minded walking into the pub, however...the bartenders rudeness was apparent from the start. I have worked in customer service for 15... More

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Linda L, Front Office Manager at Comfort Suites Madison West, responded to this review

Thank you for taking the time to write a review of our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the... More

Port Orchard, Washington
2 reviews
5 of 5 stars Reviewed July 12, 2014

This place was wonderful. The continental breakfast far surpassed my expectations! It was awesome and the staff worked hard to keep everything fresh and supplied. The jacuzzi in the room was great, the bed was comfortable and we had more than enough pillows (which is unusual). We really enjoyed the hot tub and heated pool after having a long day... More

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Eau Claire, Wisconsin
Top Contributor
53 reviews 53 reviews
19 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 10, 2014

We stayed at the end of June. Friday evening check in was quick despite slow computer issues. Complimentary cocktails 5-7 was a bonus. Although, upgraded drinks may cost $1. Bottles of beer and rail drinks were free. The room was clean and roomy. The shower head has multiple settings and good water pressure with a rounded shower curtain for extra... More

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Albuquerque
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 9, 2014 via mobile

Stay was nice except both of the rooms we booked were damp and uncomfortable. Our rooms smelled musty/moldy/like mildew. My entire family had breathing problems the week we slept there. Also the breakfast area was never fully stocked. The front desk staff was awesome!

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Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 30, 2014

My family and I stayed at the Comfort Suites in Middleton and found most of the staff would go above and beyond to make our stay comfortable. However, when we went to the hotel happy hour, we were shocked at the attitude and appearance of the bartender. Not only was he rude, condescending, and pompous, but his hair and clothes... More

Was this review helpful? Yes 1
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Additional Information about Comfort Suites Madison West

Address: 1253 John Q Hammons Dr, Madison, WI 53717
Phone Number:
Location: United States > Wisconsin > Madison
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Madison West 2.5*
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Also Known As:
Comfort Suites Madison West Hotel Madison
Madison Comfort Suites

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style
#14 Family Hotel in Madison #28 Business Hotel in Madison
Hotel Class
Official Description (provided by the hotel)
All Suite Madison Wisconsin Hotel is situated walking distance from shopping, dining and more on Madison's West Side. Free hot breakfast buffet daily, free cocktails to the hotel's lounge Mon. - Sat. from 5-7pm, free high speed internet including wireless and free airport shuttle based on availability. Amenities include an oversized pool, whirlpool and fitness center. Relax in a Two Story Suite and/or Whirlpool Suite. ... more   less 
Number of rooms
93

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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