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Comfort Suites Madison West

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1253 John Q Hammons Dr, Madison, WI 53717
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Comfort Suites Madison West
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Ranked #32 of 64 Hotels in Madison
A recent review
3 of 5 stars reviewed yesterday
Bryan I Redmond, Oregon
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134 reviews from our community

Traveler rating
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    14
    9
    5
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41
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Redmond, Oregon
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed yesterday NEW

Overall, it was clean and comfortable. Everything worked and was well maintained, which should be a minimum standard. The room was clean and smelled clean. It was a little dark and the lighting not so great. I prefer lighter colors and a brighter environment. The carpet and furnishings are all dark colored. The staff were average, not super helpful or... More 

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Lancaster, Wisconsin, United States
Contributor
14 reviews 14 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed there while in Middleton for a dance competition. Good location and very clean. We would book this hotel again if we were to stay in this area again. Friendly staff, good breakfast with good choices.

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Sheboygan Falls, Wisconsin
Top Contributor
75 reviews 75 reviews
37 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The hotel room was clean. Although the room was spacious, it felt a little crowded. There is a lot of furniture in the room. The bed was very comfortable and included a selection of pillows to suit your individual taste. The pool area is larger than an average hotel pool, but the Fitness Center is smaller than average. The hotel... More 

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Orange, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 7, 2015

My wife and I stayed here while visiting my family for the holidays. It was a great location near their home in Middleton. The staff was very friendly and the rooms were clean and nicely updated. I would recommend this hotel highly (just know that it is not located that close to downtown madison. About a 15-20 min drive).

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Linda L, Front Office Manager at Comfort Suites Madison West, responded to this review

Thank you for your wonderful review of our hotel! We greatly value all our guests' feedback. We're glad you so highly recommend our hotel to other travelers and that it is worth the extra trek downtown. See you again on your next visit to town! More 

Kaukauna
Contributor
20 reviews 20 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 6, 2015

This is our third visit to Comfort Suites in Madison. Our first visit was nice and mostly uneventful. Our second visit was actually very bad to horrible. The hotel manager graciously gave us a one night stay for the mistakes they had made on the second visit. This time around our room was very nice, clean and comfortable. One thing... More 

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Linda L, Front Office Manager at Comfort Suites Madison West, responded to this review

Dear Guest, Thank you for taking the time to write a review of our hotel. We're so pleased to hear you had a clean and comfortable stay with us. I have followed up with our Executive Housekeeper to ensure our Guest Directories are up to date and have since removed the Entergize Guide from the directory in non-Entergized rooms. We... More 

Washington, IL
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 3, 2015

Our family was looking for some cheap lodging so we could head up to Madison a day early for the Badger basketball game, and we got a great deal through the internet for this hotel. For the price we paid we were pleasantly surprised. Pros: nice, spacious room, HD tv with plenty of channels. Bathroom is spacious too, and has... More 

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Linda L, Front Office Manager at Comfort Suites Madison West, responded to this review

Dear Guest, Thank you for such an informative review of our hotel. We're glad to have the opportunity to provide an affordable and comfortable stay for our guests. I'll have our maintenance team continue to inspect our HVAC system to ensure they are functioning properly. We will use your feedback to improve our breakfast experience! We hope your next stay... More 

Washington DC, District of Columbia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 8, 2014

The rooms here are quite spacious and are very well maintained, clean, and comfortable. There was a lot of construction on the road that leads to the hotel and there's a very odd intersection with stop signs in only one direction,making it tough to get across the intersection, which is very busy. But the hotel itself is surrounded by chain... More 

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ComfortSuitesGM1253, General Manager at Comfort Suites Madison West, responded to this review

Thank you for taking the time to share your feedback with other travelers! We are pleased to hear you had an enjoyable experience at our hotel and found your room to be very comfortable. While we are about 15 minutes from downtown, we are nestled in a great spot on Madison's west side close to many shopping and dining options... More 

Mesilla, New Mexico
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 23, 2014

Stayed at this property multiple times when visiting Madison. If you are looking for a place that makes you feel at "home ", this is the place. From the front desk to the maintenance staff you'll be treated to hotel hospitality as it should be. Clean and we'll maintained property, great west side location with all the amenities you'll need... More 

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ComfortSuitesGM1253, General Manager at Comfort Suites Madison West, responded to this review

Thank you for taking the time to let other travelers know about how wonderful your experiences were at our hotel! It is such a pleasure reading your glowing review, and we have shared your comments with all of our team members. Guest satisfaction is the number one goal here for our staff, and your comments serve as great reassurance for... More 

Louisville, Kentucky
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2014

The front desk staff was so great, especially Linda (I think that is her name). We arrived later than planned and were trying to get to an event, but the shuttle was on a run and a cab was going to be 20 minutes away, so she offered to drive us to our event in her own car so we... More 

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ComfortSuitesGM1253, General Manager at Comfort Suites Madison West, responded to this review

Dear Ashley, Thank you so much for taking the time out of your busy schedule to let others know about your recent visit to our hotel! It is wonderful to hear that you enjoyed your stay and that our front office team members we able to help you get to your event. Our staff tries to do everything they can... More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 4, 2014

We paid $95 for a suite with a king bed. Bed was comfortable, room was clean. Bathroom was in very good shape. Breakfast was the usual and included. Front desk was friendly and helpful. Check in included two free drinks at the hotel lounge happy hour. No complaints about the hotel and we would certainly stay there again the next... More 

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ComfortSuitesGM1253, General Manager at Comfort Suites Madison West, responded to this review

Dear Stephen, Thank you for letting others know about your recent visit to our hotel. We appreciate and value your feedback and have shared it with all of our team members. It's great to hear that you had an enjoyable stay and were able to join us for our nightly happy hour. We look forward to welcoming you back on... More 

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