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Hampton Inn & Suites Madison West

#12 of 63 Hotels in Madison
Certificate of Excellence
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483 Commerce Drive, Madison, WI 53719
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Hampton Inn & Suites Madison West
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294 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Randolph, Wisconsin
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed on a weekend and checked in through the Hilton Honors app. I would recommend it to anyone. It allowed us to pick a room and then all I had to do is pick up the keys. Very fast. Front desk service was great. Breakfast was okay but the ladies who were in charge of keeping it clean and stocked... More 

Was this review helpful? Yes
Jeb B, Front Office Manager at Hampton Inn & Suites Madison West, responded to this review

Dear S-Rod22, Thank you so much for taking time to post of review of our property for your recent stay! We certainly value feedback as it helps us better our staff and property. I am glad your family enjoyed our pool and the service from the breakfast crew and front desk was top notch.I will certainly share your kind words... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

Hotel amenities are awesome. Wish I would have been contacted before they gave my room away. My husband has special needs too. I called hotel an hour before we arrived and they didn't say anything about it when i talked to them,

Review collected in partnership with Hampton

Was this review helpful? Yes
Jeb B, Front Office Manager at Hampton Inn & Suites Madison West, responded to this review

Dear 993tarih, Thank you so much for staying with us and taking time out of your day to fill out a response about your recent stay. I am very sorry your room was given away and you received the wrong room type. You raise a great point about being contacted in this type of situation. We should have contacted you... More 

Dubuque
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for one night July 18 th. It is a nice hotel, unfortunately the elevator was broke. We were in room 201, which is actually the main floor where the desk is. This room is at the end of the hallway next to the stairwell. Due to the elevator situation people were forced to use the... More 

Was this review helpful? Yes
Jeb B, Front Office Manager at Hampton Inn & Suites Madison West, responded to this review

Dear Debra K, Thank you so much for taking time out of your day to fill out a review of our property! I would first like to apologize for the elevator situation you experienced during your stay. This was the first time in our properties existence that something like this happened and we have taken steps to make sure it... More 

North Canton, Ohio
Level Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent a week here while in town for work. Check in/out was very quick and easy. Location is easy to find off the highway. There are tons of restaurants and even a little produce/cheese place near by and with in walking distance. I did not use the pool since it seemed more geared towards children (Im sure it is a... More 

Was this review helpful? Yes 1
Jeb B, Front Office Manager at Hampton Inn & Suites Madison West, responded to this review

Dear dgolden0905, Thank you for taking time out of your day to fill out a review for us! I am really glad you had a pleasant stay and found what you were looking for to fulfill your lodging needs. I will make sure to share your review review with our staff to show how we can really make a difference.... More 

Canton, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

For the best Hampton experience you will ever have, stay at the Hampton Inn Madison-Downtown. It far exceeds any hotel in its class. However, this is not about that property. The Hampton Inn Madison-West pretty embodies all that is the Hampton Inn experience. It works well for families on vacation as well as business travelers alike. It is a fairly... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Jeb B, Front Office Manager at Hampton Inn & Suites Madison West, responded to this review

Hello Travis H! Thank you so much for staying with us and taking time to fill out such a detailed account of your stay! We certainly appreciate all feedback from our guests but especially feedback as thoughtful as yours. To answer your question, we were built in 2008 and will be renovated late 2015. I am glad you enjoyed every... More 

Jacksonville Florida
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The staff are very friendly and helpful. The breakfast options change, but there are usually some low carb/low sugar items as well as the waffles and cereal. The shuttle to Epic was very helpful. The complimentary wifi was a little slow, and some associates purchased the premium faster option.

Review collected in partnership with Hampton

Was this review helpful? Yes
Jeb B, Front Office Manager at Hampton Inn & Suites Madison West, responded to this review

Dear Nurseshark71, Thank you so much for taking time out of your day to complete a review of our property! Guest reviews certainly mean a lot to us as we are always looking to better ourselves. I will take a look at our internet to see what we can to do to improve our speeds. I am really glad our... More 

Kenosha, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This is by far the nicest hotel we have ever stayed at. Very modern facility and the pool is amazing! Rooms were very nice and the beds were comfortable. Nice breakfast in the morning. Would definitely stay here again. You can not go wrong with this hotel.

Review collected in partnership with Hampton

Was this review helpful? Yes
Jeb B, Front Office Manager at Hampton Inn & Suites Madison West, responded to this review

Dear Benjamin P, Thank you so much for staying with us and taking time out of your day to fill out a review! We certainly appreciate any and all feedback. I am really glad you enjoyed our pool and its features as well as our spacious rooms and breakfast. If you need anything else at all do not hesitate to... More 

Cedar Rapids, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

When we checked in the front desk ask if we really want that room , cause it tends to be loud by the elevator. So we moved to a different room, the info was much appreciated. Thank you for hire such excellent people.

Review collected in partnership with Hampton

Was this review helpful? Yes
Paul H, Front Office Manager at Hampton Inn & Suites Madison West, responded to this review

Dear Gary T, Thank you so much for your recent trip to our hotel and for taking the time to fill out a review of our property! I am happy to hear you had a great encounter with our front desk staff! I will make sure to pass on your kind words to our team. Please let us know if... More 

Chicago, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I travel a lot for my job and use Hampton Hotels all the time and this one is top of the list. I was here for vacation and this hotel was relaxing. It was very quite. The pool and spa area are a great place to relax after a long drive.

Review collected in partnership with Hampton

Was this review helpful? Yes
Paul H, Front Office Manager at Hampton Inn & Suites Madison West, responded to this review

Dear Scott P, Thank you so much for staying with us at Hampton Madison West! I am glad you could relax and kick back in our pool and hot tub area. We aim to be a nice and relaxing stress free hotel for all of our guests and I'm glad we were able to accomplish that. Thank you very much... More 

Iowa, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The Hampton Inn offers great service, ideal location, excellent value. The staff were wonderful, the rooms were comfortable and roomy, and the location is perfect for getting around Madison-- from the west side to downtown.

Review collected in partnership with Hampton

Was this review helpful? Yes
Paul H, Front Desk Supervisor at Hampton Inn & Suites Madison West, responded to this review

Dear Mary Kate T, Thank you so much for your recent stay and review of our property! It means a lot to us to get guest feedback. I am glad you had a wonderful experience and that the rooms allowed you to relax and get comfy. I hope you enjoyed your trip to Madison and we hope to see you... More 

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