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Hampton Inn & Suites Madison West

#11 of 63 Hotels in Madison
Certificate of Excellence
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483 Commerce Drive, Madison, WI 53719
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1 room 1 guest
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Hampton Inn & Suites Madison West
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300 Reviews from our TripAdvisor Community

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Traveler rating
    179
    91
    16
    10
    4
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110
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93
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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Coatesville PA, United States
2 of 5 stars Reviewed 2 days ago NEW

I was very upset that I was unable to shower before departing./ the desk attendant offered no help and stated thet the manger would contact me. It has been two day and no call! I will not stay here ever again

Review collected in partnership with Hampton

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Noblesville, Indiana
Level Contributor
114 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

As HHonors members, we are partial to Hilton Properties. We travel through Madison on our way to MN 2-3's a year. We typically stay at the Hampton off of I-90, but it was sold out. As always, front desk staff was friendly, courteous, and helpful. The property is clean and spacious. The first think I noticed is how wide the... More 

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Minneapolis, Minnesota
Level Contributor
223 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Everything was as it should be (exception below). Clean, comfortable. Will always consider Hampton's as a likely alternative. Exception - the person checking me in delivered the "check-in" script in a monotone, uncaring, so-what-that-I've-done-this-a-hundred-times automoton-like way - and not just the voice, but in the body language. Avoid rooms ending in 35 (and probably 34 as well) - at the... More 

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Jeb B, Front Office Manager at Hampton Inn & Suites Madison West, responded to this review

Dear djlund999, Thank you so much for taking time out of your day to complete a review for our property. I am glad to see you enjoyed your stay and that our hotel was clean and comfortable for you. It is unfortunate however, that you received less than excellent service when you checked in. At Hampton Madison West we aim... More 

Louisville, KY, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

My family arrived in town at a late hour, but we phoned Hampton Inn on the side of town where we needed to stay overnight, and we got confirmation for a late arrival. Our room was lovely, and even at a late hour, staff directed us to a close place to eat within walking distance that was also as good... More 

Review collected in partnership with Hampton

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Jeb B, Front Office Manager at Hampton Inn & Suites Madison West, responded to this review

Hello Karen D! Thank you so much for choosing Hampton Madison West and for taking the time to fill out a review for our property. I am glad your family had a great experience at our hotel and that the front desk staff pointed you in the right direction for some late night food. I am also happy to hear... More 

Fridley, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Nice hotel, great ammenities right near everything. Something for everyone. I was in town on business and was able to do some geocaching and along with a different food place everynight. Visited the mall that was less then 2 miles away. Great location, great place.

Review collected in partnership with Hampton

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Jeb B, Front Office Manager at Hampton Inn & Suites Madison West, responded to this review

Hello Kristin B, Thank you so much for taking time to complete a review for your recent stay at our hotel! It means a lot to us that you took some of your time to leave us feedback. We are constantly thinking of new ways to better our property and reviews such as yours help us determine what works and... More 

Franksville, United States
2 reviews
3 of 5 stars Reviewed 3 weeks ago

When I registered for room I asked for an accessible room. On arrival none were available. Seemed to take a while to figure this out too. The price I paid for the room was not a good value at all. I could reach the shower head to change setting. Not staying again.

Review collected in partnership with Hampton

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Jeb B, Front Office Manager at Hampton Inn & Suites Madison West, responded to this review

Hello Anna E, Thank you so much for taking time out of your day to fill out a survey for our property. We value all feedback from of our guests! I am very sorry you did not receive the room that you asked for at check in. We try very hard to accommodate all of our guests and unfortunately we... More 

Randolph, Wisconsin
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 26, 2015

Stayed on a weekend and checked in through the Hilton Honors app. I would recommend it to anyone. It allowed us to pick a room and then all I had to do is pick up the keys. Very fast. Front desk service was great. Breakfast was okay but the ladies who were in charge of keeping it clean and stocked... More 

Was this review helpful? Yes
Jeb B, Front Office Manager at Hampton Inn & Suites Madison West, responded to this review

Dear S-Rod22, Thank you so much for taking time to post of review of our property for your recent stay! We certainly value feedback as it helps us better our staff and property. I am glad your family enjoyed our pool and the service from the breakfast crew and front desk was top notch.I will certainly share your kind words... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 22, 2015

Hotel amenities are awesome. Wish I would have been contacted before they gave my room away. My husband has special needs too. I called hotel an hour before we arrived and they didn't say anything about it when i talked to them,

Review collected in partnership with Hampton

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Jeb B, Front Office Manager at Hampton Inn & Suites Madison West, responded to this review

Dear 993tarih, Thank you so much for staying with us and taking time out of your day to fill out a response about your recent stay. I am very sorry your room was given away and you received the wrong room type. You raise a great point about being contacted in this type of situation. We should have contacted you... More 

Dubuque
Level Contributor
7 reviews
4 hotel reviews
4 of 5 stars Reviewed July 20, 2015

We stayed at this hotel for one night July 18 th. It is a nice hotel, unfortunately the elevator was broke. We were in room 201, which is actually the main floor where the desk is. This room is at the end of the hallway next to the stairwell. Due to the elevator situation people were forced to use the... More 

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Jeb B, Front Office Manager at Hampton Inn & Suites Madison West, responded to this review

Dear Debra K, Thank you so much for taking time out of your day to fill out a review of our property! I would first like to apologize for the elevator situation you experienced during your stay. This was the first time in our properties existence that something like this happened and we have taken steps to make sure it... More 

North Canton, Ohio
Level Contributor
67 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed July 14, 2015

Spent a week here while in town for work. Check in/out was very quick and easy. Location is easy to find off the highway. There are tons of restaurants and even a little produce/cheese place near by and with in walking distance. I did not use the pool since it seemed more geared towards children (Im sure it is a... More 

Was this review helpful? Yes 1
Jeb B, Front Office Manager at Hampton Inn & Suites Madison West, responded to this review

Dear dgolden0905, Thank you for taking time out of your day to fill out a review for us! I am really glad you had a pleasant stay and found what you were looking for to fulfill your lodging needs. I will make sure to share your review review with our staff to show how we can really make a difference.... More 

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