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Hampton Inn & Suites Madison West

#12 of 64 Hotels in Madison
Certificate of Excellence
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483 Commerce Drive, Madison, WI 53719
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Hampton Inn & Suites Madison West
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Hampton Inn & Suites Madison West
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257 reviews from our community

Traveler rating
    153
    78
    13
    9
    4
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92
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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Lake Geneva, United States
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

We enjoyed our recent stay! We had a suite that gave us enough room for my husband and I and our 2 small children, ages 2 & 4. The pool was perfect for them and we enjoyed ourselves too! The staff was friendly, clean place and great breakfast choices. I would definitely recommend this place to others and stay here... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Mason, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

This was one of the best Hampton's we have stayed in. The hotel would be amazing for families with young children, it has slides, fountains, toys, and volleyball. Very clean hotel, helpful staff, great breakfast.

Review collected in partnership with Hampton

Was this review helpful? Yes
Paul H, Front Office Manager at Hampton Inn & Suites Madison West, responded to this review

Dear Lori C, We are glad to have had the opportunity to have served you and we look forward to having another opportunity to serve you again in the near future upon your return. Thank you for sharing your experience, we appreciate your time. We are delighted to learn that you had an opportunity to enjoy our pool and we... More 

Racine, United States
1 review
4 of 5 stars Reviewed 1 week ago

I loved the way hotel put a personal touch on the local evant. the main floor elevators had a big ten overlay on the elevators doors. The hotel was sols out and the groups of young people & the family were all awesome. they were fun to be around. The Hotel staff was great- if I recall correctly- Paul helped... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Paul H, Front Office Manager at Hampton Inn & Suites Madison West, responded to this review

Dear Randy O, Thank you for your recent stay with us! I'm excited to hear the feedback and having the boys basketball tournament is an incredible event that we look forward to every year! I will share your comments with our staff and we look forward to welcoming you back on your future trips to Madison. All the best, Paul... More 

Eau Claire, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel looks brand new. Maybe it is. The finishings are elegant and modern. The staff is friendly, the pool is really fun for the kids and the hot tub is at the perfect temp for the adults. The hotel is very clean and so is the room. Everything was fresh, the beds were very comfortable, there were tons of... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Paul H, Front Office Manager at Hampton Inn & Suites Madison West, responded to this review

Dear Courtney P, Thank you for choosing to Stay at the Hampton Inn & Suites - Madison and for taking the time to share your experience on TripAdvisor. It is wonderful to hear that you enjoyed your experience. Please let us know when you plan on retuning back to Madison as we would love to you welcome you as our... More 

Anywhere, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

You can do better at this price. A bed, a cheap desk, and small TV that loses signal every 10 minutes. The hotel was clean and the staff was as friendly as could be expected. This is not a bad hotel it is just not a great one either.

Review collected in partnership with Hampton

Was this review helpful? Yes
Paul H, Front Office Manager at Hampton Inn & Suites Madison West, responded to this review

Dear Jonathon N, Thank you for taking the time to complete the TripAdvisor review and for your recent stay with us. I am sorry to hear we did not meet your expectations, especially when it comes to the Television signal. Hopefully, you will give us another opportunity to make it right on your next trip to Madison. Sincerely, Paul Harms More 

Milwaukee, Wisconsin
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I made reservations about 2 month's ago and when I checked in the woman at the front desk was flat out rude the way she treated and greeted us. She quick ran though a few things about the hotel and then walked away. We went up to our room and were given a king suite with one bed for 4... More 

Was this review helpful? Yes 1
Paul H, Manager at Hampton Inn & Suites Madison West, responded to this review

Rick, Please accept our sincere apologies for the disappointing service and conditions of your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to meet and exceed our guests' expectations. We have shared your comments with our reservations and security teams and assure you appropriate steps have been made to... More 

Wausau
2 reviews
5 of 5 stars Reviewed February 18, 2015

We would stay here again. Comfortable beds, clean room, healthy breakfast, and friendly staff. Close to shopping and restaurants. Overall positive experience. We would recommend to family and friends.

Review collected in partnership with Hampton

Was this review helpful? Yes
Paul H, Front Office Manager at Hampton Inn & Suites Madison West, responded to this review

Dear Joy Z, Thank you for your recent weekend stay with us and for taking the time to share your experience on tripadvisor! We are happy to hear you enjoyed your stay with us and we look forward to your next visit. Thanks! Paul More 

Beaver Dam, WI, United States
1 review
5 of 5 stars Reviewed February 8, 2015

This Hampton on Madison's west side has awesome accommodations at a reasonable rate with friendly, helpful staff! We recently stayed and enjoyed the large reception area to celebrate my Mom's 75th Birthday. We would stay again in a heartbeat!

Review collected in partnership with Hampton

Was this review helpful? Yes
Paul H, Front Office Manager at Hampton Inn & Suites Madison West, responded to this review

Dear Deb L, Thank you for your recent stay with us and we are excited to have been part of your mothers' 75th Birthday. We will share your wonderful comments with our staff and we look forward to having you with us next year! All the best, Paul Harms More 

Dubai, United Arab Emirates
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed February 4, 2015

I stayed here twice as I was attending Epic training in Madison. The hotel is very clean, has a good breakfast, shuttles you to Epic training. They also will shuttle you to places nearby such as resturaunts and malls. The staff are very friendly and helpful.

Was this review helpful? Yes
Paul H, Front Office Manager at Hampton Inn & Suites Madison West, responded to this review

Dear MyNazzal, Thank you for your recent stays with us for Epic. We are proud to be a partner with Epic, especially with having the transportation to & from Epic as well as to the local restaurants. We know you have choices when it comes to travel and we appreciate you staying with us and we look forward to seeing... More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 1, 2015

We went here on a Sat night where we booked x2 adjoining rooms, for my niece's birthday party. Upon arrival, it all went smooth. NO issues at check-in, which rarely happens anymore! The x2 rooms had x2 queen beds, sizeable bathrooms (separate shower/toilet area), and microwave/refrigerator included. We had full access to their family swimming pool/activity area, which is nicely... More 

Was this review helpful? Yes 2
Paul H, Front Office Manager at Hampton Inn & Suites Madison West, responded to this review

Dear dentalgirl01, Thank you for your recent stay with us and for taking the time to let us know how your stay went! We appreciate the wonderful feedback and we strive to make every guest experience a positive one. We will share your comments with our staff and we look forward to seeing you again on your next trip to... More 

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