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Hampton Inn & Suites Madison West

2.5 of 5 483 Commerce Drive, Madison, WI 53719
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Certificate of Excellence 2014
Hampton Inn & Suites Madison West
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Hampton Inn & Suites Madison West
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230 reviews from our community

Traveler rating
    138
    68
    12
    9
    3
See reviews for
82
43
13
72
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dubai, United Arab Emirates
Senior Contributor
39 reviews 39 reviews
39 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent customer service! The friendliest staff during our trip in the US. Very good breakfast. Spacious room. Spotlessly clean. Nice area. Free parking. Close to Madison downtown. I really recommend it.

Was this review helpful? Yes
Paul H, Front Office Manager at Hampton Inn & Suites Madison West, responded to this review

Dear SheikhaCantabria, Thank you for your recent stay with us and taking the time to post your experience on TripAdvisor. We appreciate the feedback and we'll share your comments with our hotel staff! We look forward to welcoming you back on your next trip to Madison! Sincerely, Paul Harms More

USA
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hotel lobby and breakfast areas are spacious. I have been there twice, each room was quite large. They only have refrigerator and microwave in the suites, which was a bit of a surprise. Easy access to highway.

Review collected in partnership with Hampton

Was this review helpful? Yes
Paul H, Front Office Manager at Hampton Inn & Suites Madison West, responded to this review

Dear Ivy1954, Thank you for the great review and thank you for staying with us! I am proud that our room accommodations and the overall hotel facility impressed you. We are looking at adding refrigerators to all our guest rooms in the near future. We look forward to welcoming you back and thank you for being our guest! Sincerely, Paul... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Excellent hotel with spacious rooms for very reasonable price. Staff was very courteous and friendly. Rooms were very clean and the complimentary continental breakfast was one of the best I've ever had.

Was this review helpful? Yes
Paul H, Front Office Manager at Hampton Inn & Suites Madison West, responded to this review

Dear Alienist227, Thank you for your recent stay with us as well as taking the time to complete the TripAdvisor response. It is great to hear that your stay went well and you enjoyed our accommodations. I will let your Housekeeping teams & Breakfast team know that everything was to your satisfaction!! We look forward to welcoming you back in... More

Greenwoodd, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Weight room had 2 treadmills, one was broke during my 3 day stay. Nothing available to clean/wipe the workout equipment. The hot tub timer set for 5 minutes, requiring users to exit the tub and continually reset. Other than these problems, the hotel was great. The rooms are spacious, quiet and the bed comfortable. I travel occasionally for work and... More

Review collected in partnership with Hampton

Was this review helpful? Yes
Paul H, Front Office Manager at Hampton Inn & Suites Madison West, responded to this review

Dear Trina B, I wanted to thank you for your recent stay with us and for taking the time to review us on TripAdvisor. We value your feedback and I can assure you that we will have that treadmill up and working as soon as possible and will also look into extending the amount of time that the whirlpool jets... More

Neenah, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

We stayed at this Hampton Inn on the West side of Madison. The hotel itself was nice and the room was clean. Being a HH member I expected more and have received more. No shuttle to the game which was the only reason we stayed there. It was a little misleading from the description I read online. When we arrived... More

Review collected in partnership with Hampton

Was this review helpful? Yes
Paul H, Front Office Manager at Hampton Inn & Suites Madison West, responded to this review

Dear Jared M, Thank you for your recent stay with us and for taking the time to complete the trip advisor review. My apologies for the mis-communication regarding the shuttle to the football game. I will make sure to address this with our staff and hopefully you will give us another opportunity to make it right on your next visit... More

Tucson, Arizona
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We arrived at the Hampton Inn and Suites late at night and were checked in by a very friendly front desk attendant. We were in our room within 3 minutes after arrival. PERFECT first impression. The room was a great King room; great bed and so clean it looked like we were the first one to stay in the room.... More

Was this review helpful? Yes
Paul H, Front Office Manager at Hampton Inn & Suites Madison West, responded to this review

Dear gregjm, Thank you for your recent visit to our property and thank you for taking the time to write a review as well. We are glad to hear your stay went so well and I will pass along your comments to our hotel staff, especially our Housekeeping & Front Office departments! Keep us posted on your next trip to... More

La Crosse, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The room that I stayed in was great. The breakfast was wonderful and needed for my day. I wasn't able to use the pool, but I have a young child that I thought would have liked to use it. The WiFi helped out to with things I needed before meetings and the business center was available for the things that... More

Review collected in partnership with Hampton

Was this review helpful? Yes
Paul H, Front Office Manager at Hampton Inn & Suites Madison West, responded to this review

Dear Jack K, Thank you for your recent stay with us and for taking the time to complete the TripAdvisor review. Hopefully on your next visit with us your young child will have an opportunity to take advantage of our wonderful pool area. We look forward to seeing you soon! Many Thanks, Paul Harms More

Caribbean
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Have stayed at many hotels in the area. Compared to others in West Madison or Middleton, this is one of the best values in the area, but prefer to stay in south or east Madison, which is a better location. This area is the least attractive. And some of the hotels or inns in this area are cheaper, but pretty... More

Was this review helpful? Yes
Paul H, Front Office Manager at Hampton Inn & Suites Madison West, responded to this review

Dear RaviAbdul, Thank you for your recent stay at our property and for taking the time for posting your feedback with TripAdvisor. We offer a complimentary shuttle service that runs within a five-mile radius of the property, which opens up access to various restaurants and shops. We look forward to your next visit to Madison and we can't wait to... More

Boone, North Carolina
1 review
2 of 5 stars Reviewed 4 weeks ago

The water was so soft that it was impossible to rinse the soap off. this condition also made standing in the tub extremely dangerous. No amount of time user the shower head got the soap off. Only a towel after the shower worked.

Review collected in partnership with Hampton

Was this review helpful? Yes
Paul H, Front Office Manager at Hampton Inn & Suites Madison West, responded to this review

Jay, Thank you for sharing this quick feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our water condition and we will keep your comments in mind as we constantly look for new ways to improve our guests' experience. We hope you will return to stay with us the next time you are in... More

Sussex, Wisconsin
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for two nights last weekend as part of a wedding block. Our room was clean and the breakfast offered plenty of options. Best of all was the pool. There is a shallow area with a slide and spray/fountains that was perfect for our kids (age 2-8). They've never been to a full-scale water park before so they... More

Was this review helpful? Yes
Paul H, Front Office Manager at Hampton Inn & Suites Madison West, responded to this review

Dear KGlafcke, Thank you for your feedback and taking the time to let us know how we're doing. Our apologies for the long wait at check-in. 3:00 pm is our check-in time and it can be very busy at this time. It is great to hear that your kids enjoyed our pool area and we look forward to hosting your... More

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Additional Information about Hampton Inn & Suites Madison West

Address: 483 Commerce Drive, Madison, WI 53719
Phone Number:
Location: United States > Wisconsin > Madison
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites Madison West 2.5*
Number of rooms: 132
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Also Known As:
Hampton Inn Stes Madison West Hotel Madison

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