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Sheraton Madison Hotel

#37 of 64 Hotels in Madison
GreenLeadersBronze level
3.5 of 5
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706 John Nolen Drive, Madison, WI 53713
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Sheraton Madison Hotel
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Ranked #37 of 64 Hotels in Madison
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed yesterday
Rich K
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567 reviews from our community

Traveler rating
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    48
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119
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

We were in town just for one night over the recent holiday weekend. There were quite a few pros during our stay l, but also one or two cons. The pros of the place were that we could bring our dog (for a $25 fee), the room was great, the pool area was nice, and the staff was wonderful The... More 

Was this review helpful? Yes
New York City, New York
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I booked my parents a stay at this hotel and they pre-paid using the trip advisor website. They arrived at the hotel with a confirmation number and the hotel did not honor the stay and were told to speak to trip advisor's customer service 2 times and their call got outsourced to Philippines and El Salvador. This was a hassle... More 

Was this review helpful? Yes 3
Top Contributor
58 reviews 58 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I've stayed at the Sheraton many times over the years for business. A couple years ago I would have traded it a 2.5 to 3, but the updates move it up a notch. The lobby is very nice, the rooms clean, bedding comfortable, and the coffee bar convenient. But the restaurant, bar and meeting rooms are just ok. While not... More 

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Chicago, IL
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We stayed at the hotel for a quick get away weekend. There was a youth wresting tournament near by. Let's just say, if I behaved like they behaved my parent and then my coach would have killed me. Don't get me wrong, I have kids, I understand kids, and I have a pretty high tolerance for kids...but they were a... More 

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Plantation, Florida
Top Contributor
61 reviews 61 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

This place has been around for a while and her age is starting to show. The room AC was loud but I found it became a sonic sleep-maker. The shower had been fitted with the new bowed curtain rod but the shower head had loosened itself from the tile wall. Breakfast (I had no other meals there) was lackluster but... More 

Was this review helpful? Yes
Lisa W, General Manager at Sheraton Madison Hotel, responded to this review

Thank you for your comments on your experience with us. We really appreciate them and will be using them to improve. Hopefully you can try us back another time and see our hotel after our renovation. More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

I am here with 2 others for training. The outside of the hotel an the inside as well "look" nice until you get closer. When we checked in, we were told to ask about using a small room to do our training in. The front desk was a little snippy but ok fine. We all just had traveled for 6... More 

Was this review helpful? Yes 1
Lisa W, General Manager at Sheraton Madison Hotel, responded to this review

My sincerest apologies on the poor service you received. I assure you that this is not our normal service and my Team and I will definintely be getting together to address and learn from. Rudeness is not good customer service and not acceptable. I appreciate your observations and we will continue to improve.We hope that you will give us another... More 

Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Every member of the staff that we encountered was rude and short. But the hotel itself was very nice. We were promised to use a facility for work by the manager then we were told we were not allowed to unless we scheduled to reserve one and paid. We went elsewhere

Was this review helpful? Yes 3
Lisa W, General Manager at Sheraton Madison Hotel, responded to this review

Thank you for sharing yor experience with us. My apologies that we did not meet your expectations. There is reason for rudeness and rest assured my Team and I will be working on this to ensure that we make it right. Again my apologies and we hope that we have the opportunity to have you try us again and experience... More 

Green Bay, WI
Top Contributor
152 reviews 152 reviews
32 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My parents and I stayed here for one night, since we had an appointment at nearby Meriter Hospital for my dad the next morning. I had gotten the hotel a week in advance and had called to make sure we could have two rooms, next to each other, one being handicap accessible. Called a couple times to make sure all... More 

Was this review helpful? Yes 1
Lisa W, General Manager at Sheraton Madison Hotel, responded to this review

My sincerest apologies on the struggles you encountered while staying with us. I apologize that we didnt get it right and rest assured I will be gatting with my Team so that we make it right. We hope that you choose to stayu with us again so that you may encouter a better experience. Regards, More 

Saint Paul, Minnesota
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed here 2 nights- helpful staff, comfy bed, clean room, fast internet. The only negative aspects were parking (fills up very fast- especially late at night, so you have to park far from the door and walk in the dark in a creepy parking lot that lines up with the train tracks and woods) and the bathroom ceiling and walls... More 

Was this review helpful? Yes
Lisa W, General Manager at Sheraton Madison Hotel, responded to this review

Thank you for sharing your experience during your stay. We really appreciate hearing that you enjoyed being in Madison and look forward to having you back with us again really soon. Thank you again. Regards, Lisa More 

Santa Monica, CA
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

First time I booked this hotel. It was a joy -- clean and comfortable room, large desk, bullet-proof Internet connection, lots of power availability for recharging phone and computer. Lots of towels, good shower, had dinner in the restaurant -- french onion soup and a walleye sandwich with a local beer -- very good food. Excellent service all around --... More 

Was this review helpful? Yes
Lisa W, General Manager at Sheraton Madison Hotel, responded to this review

Thank you for such a wonderful review! I am very pleased to hear that you enjoyed your recent stay with us, and I will be sure to pass along your compliments to our associates. We hope to see you again very soon. Kind regards, Lisa Watts General Manager More 

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