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Sheraton Madison Hotel

3.5 of 5
706 John Nolen Drive, Madison, WI 53713
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Sheraton Madison Hotel
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20 traveler photos
Ranked #27 of 63 hotels in Madison
4.0 of 5 stars 205 Reviews
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205 reviews from our community

What travelers say about this hotel
  • “Front desk staff” (7)
  • “Shuttle drivers” (4)
  • “Very nice” (4)
  • “Club floor” (4)
  • “CUSTOMER SERVICE” (3)
  • “Not available” (3)
Traveler rating
    76
    62
    43
    16
    8
Only show reviews for Family (32) | Couples (52) | Business (82)
Date Rating
MJCMN
Milwaukee
Senior Reviewer
7 reviews
“Return Traveller to this hotel”
5 of 5 stars Reviewed February 10, 2012 NEW

I stay at this hotel multiple times a year. Never once had a bad experience. The staff here is truly amazing and I am grateful to be able to stay here so frequently. More

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Samantha L
Stevens Point, Wisconsin, United States
Reviewer
3 reviews
“Wonderful, Welcoming, Friendly!”
5 of 5 stars Reviewed February 9, 2012 NEW

We stayed at this hotel as part of their "Experience Madison" Package. We upgraded to the club level and found that every ammenity was worth the upgrade. We enjoyed the club lounge and met some wonderful people there. We received a great welcome gift, complete with a couple beers from a local brewery, and a gift certificate to use at... More

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Katie Johnson, Manager at Sheraton Madison Hotel, responded to this review
February 10, 2012

It is great you truly had a wonderful experience in Madison, I’m glad you were able to take advantage of our package and enjoy all of the amenities that come with it. I will be sure to pass on your fantastic comments regarding our staff to the appropriate department managers. Thanks again for your great feedback. I look forward to... More

Lisa S
Minneasota
Reviewer
4 reviews
1 helpful vote
“The best staff ever!!!”
5 of 5 stars Reviewed February 2, 2012

It's so nice when your on the road to find a hotel that treats you like family. They go out of their way to make my stays wonderful. I won't stay anywhere else!! The food in the restrauant is so good I don't go anywhere else to eat. When in Madison stay at the Sheraton!! More

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Katie Johnson, Manager at Sheraton Madison Hotel, responded to this review
February 3, 2012

Wow, thank you for the great feedback. It is wonderful to hear that our staff helps you to feel at home while you are here. We truly appreciate your loyalty to the Sheraton and look forward to continuing to exceed your expectations. Best wishes, Katie Johnson Guest Services Manager More

Airpharm
Contributor
12 reviews
2 helpful votes
“You can dress it up but not a true Sheraton”
3 of 5 stars Reviewed February 1, 2012

They invested in a surface remodel and it shows but you can't hide an old building.... Random smells clogged sink & tub, randomly running  toilet and old towels mixed in with the new.  Biz traveler for 1 night u will do ok, service was good and have the cool living room with computer stations on lobby floor. Free internet, No... More

3 Photos
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Katie Johnson, Manager at Sheraton Madison Hotel, responded to this review
February 10, 2012

Thank you for taking the time to review the Sheraton Madison Hotel. I want to apologize that we were unable to exceed your expectations. We are taking the necessary steps to fix and update any wear and tear of the building to provide the best experience possible for our guests. I appreciate your comments regarding the bathroom area and I... More

bellajus
United States
Contributor
11 reviews
14 helpful votes
“False truths about king rooms, but fine service.”
3 of 5 stars Reviewed January 20, 2012

Only have one beef with the place. We had won a $55 Priceline room at the Sheraton in January. We called to ask about having a king sized bed, and they said they were sold out. When we called the 800 reservation hotline number, they informed us that they had multiple king size beds available in both the traditional room... More

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Katie Johnson, Manager at Sheraton Madison Hotel, responded to this review
January 25, 2012

I am truly sorry for the misleading information you received, I can assure you I have addressed your comments with our Front Office Manager. Because you booked through a 3rd party site we cannot guarantee a bed type, our Front Desk Associate may have been confused with your request. It is great that you were able to enjoy and experience... More

brentofwisc
Utrecht, The Netherlands
Top Contributor
56 reviews
9 helpful votes
“Nice hotel, bad management”
4 of 5 stars Reviewed January 15, 2012

This hotel is a nice place to stay. The rooms are clean and the staff is polite. BUT if I had to rate my stay based on my happiness there I would give it a zero score. During my stay one or two conventions/large groups were staying there. It was extremely loud, children and drunk people running around between 10pm... More

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Katie Johnson, Manager at Sheraton Madison Hotel, responded to this review
January 24, 2012

I am truly sorry that you did not have a nice relaxing stay with us. We did have a large convention at the Sheraton while you were here. Please know I have addressed your comments with the appropriate department manager and we are taking a closer look at how we can better handle noise situations like this in the future... More

GoodKarmaTraveler
Bandon, OR
Senior Contributor
38 reviews
“Outstanding service”
5 of 5 stars Reviewed January 15, 2012

My husband and I stayed 15 nights in the Sheraton waiting for my first grandson to be born. (We live 2000 miles from my family.) All the staff went out of their way to make our stay there an excellent experience. They made it feel as "home" as a hotel can feel. We were there through the Christmas. The pool... More

1 Photo
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Katie Johnson, Manager at Sheraton Madison Hotel, responded to this review
January 30, 2012

Wow, 15 nights is a long time to be away from home but is seems that we succeeded in making the Sheraton your home away from home while you were here. I am happy that you enjoyed your stay with us and hope to see you next time you are in town visiting your grandson and family. Also, Congratulations on... More

thatmullenguy
Park Ridge, IL
Reviewer
4 reviews
“Service that rivals the Ritz.”
5 of 5 stars Reviewed January 15, 2012

I love it when a hotel staff feels that nothing is too good for its guests. The service here was courteous, professional and genuine. They pride themselves on excellence here and it shows. Special thanks to Liz Fitzgerald. She didn't care that we booked through a bargain third party site. She went out if her way to accommodate our room... More

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Katie Johnson, Manager at Sheraton Madison Hotel, responded to this review
January 19, 2012

“Service that rivals the Ritz” WOW we love to hear this. A courteous, professional and genuine staff is what we strive for and it is great to hear that we delivered. I will be sure to pass on your wonderful comments to our Staff and especially Liz. I hope to see you again soon so we can ‘wow’ you again!... More

LosAngelesSoccermom
Los Angeles
Contributor
12 reviews
4 helpful votes
“Sheraton Madison”
5 of 5 stars Reviewed January 12, 2012

Excellent hotel and value. Great beds. They have a free breakfast in the club room if you are at a certain rate or level. Only problem is you need a car to get to town or you can take their free shuttle. More

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Katie Johnson, Manager at Sheraton Madison Hotel, responded to this review
January 19, 2012

Thanks for the great response. I’m so happy that you enjoyed your stay with us and found our Sheraton Sweet Sleeper Beds to be so comfortable! The SPG perks are great at Starwood hotels, thank you for being a loyal Starwood Preferred Member. I look forward to your next stay. Sincerely, Katie Johnson Guest Services More

CGUrbanaIllinois
Urbana, Illinois
Reviewer
4 reviews
“Friendly, responsive service; great value”
4 of 5 stars Reviewed January 10, 2012

We visit Madison regularly, and have for years. After trying many other hotels, we have come to use the Shertaon Madison as our first choice. The staff is great: friendly, responsive, helpful. The property is older, and it has been nicely refurbished and is well-maintained. The people make all the difference. Most Madison folks are friendly, but the staff here... More

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Katie Johnson, Manager at Sheraton Madison Hotel, responded to this review
January 13, 2012

I am honored that our hotel is your first choice when visiting Madison. It is great to hear that our staff goes the extra mile for all of our guests. We truly strive for excellence when it comes to guest services and I am happy that we achieve that. I look forward to your next visit with us. Best Wishes,... More

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Sheraton Madison Hotel Also Known As

  • Sheraton Madison
  • Madison Sheraton
Address: 706 John Nolen Drive, Madison, WI 53713

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Sheraton Madison Hotel
706 John Nolen Drive
Madison, WI 53713
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