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Sheraton Madison Hotel

#36 of 64 Hotels in Madison
GreenLeadersBronze level
3.5 of 5
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706 John Nolen Drive, Madison, WI 53713
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Sheraton Madison Hotel
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Ranked #36 of 64 Hotels in Madison
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 1 week ago
peaandpuff Thunder Bay, Canada
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558 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Francisco, California
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We booked through Priceline for a college tour visit. The hotel was a bit worn. When we got to our room and turned on the light the coffee pot turned on and poured water all over the desk and created a mess. Outlets were hard to reach and many did not work properly so this was problematic for charging phones,... More 

Was this review helpful? Yes
Lisa W, General Manager at Sheraton Madison Hotel, responded to this review

Thank you for taking the time to share feedback with us. I sincerely apologize for your recent stay with us not meeting your expectations. I will be sure share your comments with our team during our next departmental meeting, and we will work together to ensure that these issues get resolved quickly. We hope you will choose to stay with... More 

Thunder Bay, Canada
1 review
5 of 5 stars Reviewed 1 week ago

I stayed at this hotel a few weeks ago and found it very good. Although it was very busy with a hockey tournament I feel the staff made every effort to provide the best service possible with a special shout out to Bo the shuttle driver. Although he was being pulled in every direction he took the time to answer... More 

Was this review helpful? Yes
Lisa W, General Manager at Sheraton Madison Hotel, responded to this review

Thank you for a great review! We are very happy to hear that you enjoyed your recent stay with us, and we will be sure to pass along your compliments to this particular associate. We look forward to seeing you again soon. Kind regards, Lisa Watts General Manager More 

Concord, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This a great property - clean, comfortable rooms, delicious food, great bartender (Jo), personable shuttle drivers and a fantastic front desk team. Thank you Dixie, Brianna, Jennifer, Jake, Vicki, Ian & Pam!

Was this review helpful? Yes 1
Lisa W, General Manager at Sheraton Madison Hotel, responded to this review

Thank you for a great review! I will be sure to pass along your compliments to each associate mentioned. We look forward to seeing you again soon! Kind regards, Lisa Watts General Manager More 

Minneapolis, Minnesota
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The bed was very comfortable and the room was huge. The bathroom was very big too. I got in very late so I didn't utilize and of the amenities (bar, room service, etc). The lobby looked very nice and I thought the decor of the hotel was up to date. I had a hard time connecting to the wifi with... More 

Was this review helpful? Yes
Lisa W, General Manager at Sheraton Madison Hotel, responded to this review

Thank you for a great review! We are very pleased to hear that you found your guest room to be relaxing and comfortable. We hope to see you again during your next visit to Madison.com Kind regards, Lisa Watts General Manager More 

Altoona, Iowa
Contributor
18 reviews 18 reviews
14 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a nice Hotel in need of TLC, my room overlooked the roof. It needs to realize that business travelers need electrical outlets. The bedside table and bed had to moved to get to one outlet, after you unplug the clock. The carpets were in need of a good cleaning. It is obvious that it needs a remodel. The... More 

Was this review helpful? Yes
Lisa W, General Manager at Sheraton Madison Hotel, responded to this review

Thank you for taking the time to share your thoughts from your recent stay with us. I would like to apologize for your stay not meeting your expectations, and we will be sure to keep your comments in mind during our next renovation. We hope you will chose to stay with us again in the near future. Kind regards, Lisa... More 

San Francisco, California
1 review
3 of 5 stars Reviewed 3 weeks ago

Josephine is a great bartender. She made my martinis exactly the way I wanted and handled my overcooked food with grace. She was also fun to talk to. I have indicated "average" only because her excellence balances the unsatisfying service that I witnessed. ( The lobby smelled of cigarette smoke and cleaner to cover the smell; food was not cooked... More 

Was this review helpful? Yes
Lisa W, General Manager at Sheraton Madison Hotel, responded to this review

Thank you for your recent review. We are pleased to hear that you found our customer service in our restaurant to be pleasant. I would like to apologize for your internet connection not working properly. We are looking into this issue and hope to have it resolved soon. We hope to see you again soon. Kind regards, Lisa Watts General... More 

Pompano Beach Florida
Senior Contributor
45 reviews 45 reviews
34 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel for one night for a meeting in the area. I like to pick Sheraton's for the nice Club Lounges and service. When I arrived at this hotel I was told the club lounge was closed and offered a coupon for "Complimentary Buffett Breakfast" in the Heartland Grill restaurant. So in the morning I was in... More 

Was this review helpful? Yes
Lisa W, General Manager at Sheraton Madison Hotel, responded to this review

Thank you for taking the time to share your feedback with us, and I would like to apologize for your experience not meeting your expectations. I will be sure to share your comments with our staff during our next departmental meeting, and we will work as a team to ensure these issues get resolved. We hope you will choose to... More 

davenport iowa
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I booked through priceline so I got a super price! $65 a night! It is on the outskirts of town but the free shuttle is awesome and Bo did a great job of educating us on the city. Check-in was smooth and easy and the gals were friendly, helpful and professional. The room was clean and tidy, albeit a bit... More 

Was this review helpful? Yes
Lisa W, General Manager at Sheraton Madison Hotel, responded to this review

Thank you for a wonderful review! We are very pleased to hear that you found all of the amenities that our hotel has to offer, and I will be sure to share your compliments with our staff. We look forward to seeing you again in the near future. Kind regards, Lisa Watts General Manager More 

Lino Lakes, Minnesota
1 review
5 of 5 stars Reviewed 5 weeks ago

Franco that works on the Club Floor in the evenings is very personable and helpful. We were looking for a good pizza place for dinner and he spent quite a while explaining many options with us. The one he recommended the most had amazing pizza! We spent time in the club floor working, visiting, and snacking. Every time Franco came... More 

Was this review helpful? Yes
Lisa W, General Manager at Sheraton Madison Hotel, responded to this review

Thank you for a wonderful review! We are very pleased to hear that you found your recent experience in our Club Lounge to be memorable. I will be sure to pass your compliments along to this particular associate. We hope to see you again soon. Kind regards, Lisa Watts General Manager More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 17, 2015

Our group was a collegiate sports team. We went to what was supposed to be a brunch at the hotel on game day and for some reason the order said all lunch food. The kids hadn't had breakfast yet. We approached the staff and they handled it really well. They asked us what we wanted and within 5-10 minutes we... More 

Was this review helpful? Yes
Lisa W, General Manager at Sheraton Madison Hotel, responded to this review

Thank you for a great review! We are very happy to hear that we able to accommodate your breakfast requests, and I will be sure to share your compliments with our staff. We hope to see you again next year. Kind regards, Lisa Watts General Manager More 

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