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Red Roof Inn Madison, WI

4830 Hayes Road, Exit 135a, Madison, WI 53704
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Red Roof Inn Madison, WI
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Red Roof Inn Madison, WI
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73 reviews from our community

Traveler rating
    11
    29
    9
    7
    17
See reviews for
16
15
10
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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  • All months
    (73)
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    (22)
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    (26)
  • Sep-Nov only
    (14)
  • Dec-Feb only
    (11)
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1 review
4 of 5 stars Reviewed 1 week ago

My girlfriend and I are staying for a week. The room, bathroom, and sink area is clean; the bed is fresh and clean; our room has a decent size mini fridge, microwave, desk/work area, and the shower has par water pressure without running out of hot water with showers being taken back-to-back. I travel for work 100% of the year,... More 

Was this review helpful? Yes
stevo608, Manager at Red Roof Inn Madison, WI, responded to this review

Dear Keith R, Thank you for your comments regarding your stay with us in Madison, WI. I am pleased the Superior King room worked well for you while you spent a week with us. I will be happy to share your comments with our staff as they do appreciate hearing when they are doing a good job. Again, thank you... More 

Canada
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 28, 2015

We stayed here for a week while house-hunting last July. it's not the swankiest place in town, but it was clean enough and definitely priced well for what we got. The location was excellent, near East Towne Mall and plenty of places to eat. The only problem we had was that there were never enough towels (they left 2 sets... More 

Was this review helpful? Yes
stevo608, Manager at Red Roof Inn Madison, WI, responded to this review

Thank you for your comments regarding your stay with us. We are pleased you had a comfortable stay with us. We will share your comments with the staff as they like to hear when they are doing a good job. Again, thank you for staying and we hope to see you again in the future should you need any lodging... More 

1 review
1 of 5 stars Reviewed January 18, 2015

This location has horrible service. The lady at the front desk on the night shift Saturday night was very rude and did not have good customer service. I drove from chicago and had a reservation. But told me I could not stay. Told me to get a different motel. I didn't even know why. It was just me and my... More 

Was this review helpful? Yes
stevo608, Manager at Red Roof Inn Madison, WI, responded to this review

Thank you for your comments regarding our Madison hotel. I am sorry about the service received when you came to check in. I spoke with the clerk involved and she stated a guest came in at about 10PM with a reservation and was under our check in age of 21. She stated that the hotel across the street had a... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 24, 2014

The carpets are worn down so much they are a trip hazard. The morning wake up call is the consists of the cleaning lady banging the door down to "wake you up/ kick you out". Far from downtown. This is the type of place you take a hooker too, not a family vacation spot.After dealing with the front desk, I... More 

Was this review helpful? Yes
stevo608, Manager at Red Roof Inn Madison, WI, responded to this review

Thank you for your comments regarding your stay with us. I see you mentioned you stayed three months ago with us and had issues with housekeeping knocking on your door. We will be sharing your comments with our staff to ensure housekeeping is not bothering our guests until check out time. We will also be sure they are reporting to... More 

Powell, Wyoming
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 of 5 stars Reviewed December 7, 2014

We booked our room a few days in advance of our arrival in Madison. We were travelling through town on our way to Ohio. When booking the room I advised the hotel clerk (Deb) that we were travelling with our 3 Corgi dogs and were told there was no extra fee for the dogs. (We stayed at this property three... More 

Was this review helpful? Yes
stevo608, Manager at Red Roof Inn Madison, WI, responded to this review

Dear Jaki, Again, I want to apologize for the issue with your reservations during your trip in October. I received your letter from Mr. Alexander last week. I did respond to you in an email that was on file with your reservations. I explained that I would be happy to process your request for a refund at another hotel and... More 

Saint Paul, Minnesota, United States
2 reviews
1 of 5 stars Reviewed December 3, 2014 via mobile

When I was in Madison this weekend, I stayed at the red roof inn. While at my show Saturday, things were stolen from my room. I had the only key, so I can only assume it was one of their employees. They haven't apologized or offered me a refund. I just got an email saying they aren't going to do... More 

Was this review helpful? Yes
stevo608, Manager at Red Roof Inn Madison, WI, responded to this review

I apologize that you had this experience at our inn and we take all issues that involve our guest safety and security very seriously, after speaking with you we have fully investigated this matter internally and confirmed that we have every precaution in place to help prevent these situations from happening. We hope you will allow the opportunity to show... More 

Senior Contributor
49 reviews 49 reviews
47 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed October 30, 2014 via mobile

Friendly front desk staff, great location. Given a handicapped accessible room for some reason, maybe because I used corporate lodging card? Overall nice room as Red Roofs go. Newer carpet, hastily done up room, dusty, bathroom not very clean. Ok after a wipe down with my own cleaner. Nice flat panel TV with good channel selection, phone, valuables safe. No... More 

Was this review helpful? Yes
stevo608, Manager at Red Roof Inn Madison, WI, responded to this review

Thank you for your comments regarding your stay with us. We are sorry about the housekeeping issues in your room. We are currently working with our newer staff members about the importance of a nicely made bed and details in the rooms. Again, Thank you for staying with us and we hope you will choose Red Roof Inn again in... More 

Madison, Wisconsin
1 review
1 of 5 stars Reviewed October 28, 2014

I keep my expectations low for 2 stars: a no frills room with just the basics. But it is unacceptable to get a room that has been cleaned so poorly to find all of the stuff from the previous people. The bed has a bus ticket under it from August 2014, wrappers, and general dirt and debris. A piece of... More 

Was this review helpful? Yes
stevo608, Manager at Red Roof Inn Madison, WI, responded to this review

Thank you for staying with us in Madison, WI and for your comments regarding your stay with us. I am sorry there were some housekeeping issues with your room. We are currently working with our newer staff members regarding the importance of having all rooms prepared properly for our new guests. We will be training on checking under beds, and... More 

Minneapolis, Minnesota
Senior Contributor
49 reviews 49 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed September 3, 2014

I stayed here because it was inexpensive and I did not need amenities. The price was perfect. My GPS died, so it was a little hard to find the building. The directions texted to me weren't that good. (How about mentioning the SW corner of the intersection behind Perkins which is very visible?). The room was clean, the bed was... More 

Was this review helpful? Yes 2
stevo608, Manager at Red Roof Inn Madison, WI, responded to this review

Dear chl0e48 Thank you for your comments regarding your stay with us in August. I am pleased your room was comfortable and clean. I will share your comments with our staff as they do enjoy hearing from our guests when everything in the room is good and great working order. I am sorry there was an issue with the noise.... More 

Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 10, 2014

This hotel is inexpensive, clean, far enough up from the interstate to be quiet (especially if you get a room at the back), the staff is very friendly and as helpful as they can be. Everything worked, everything including the building is quite new and up-to-date, the grounds are clean and tidy. Free wi-fi. One especially good thing about the... More 

Was this review helpful? Yes 1
stevo608, Manager at Red Roof Inn Madison, WI, responded to this review

Dear Barry, Thank you for your comments regarding your stay with us in Madison, WI. I will share your comments with our staff as they do enjoy hearing when a good job is being done. We do have a variety of employees at the hotel and they all do work very well together. I appreciate your comments and hope you... More 

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