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Holiday Inn Hotel & Suites Madison West

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1109 Fourier Drive, Madison, WI 53717
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Holiday Inn Hotel & Suites Madison West
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Holiday Inn Hotel & Suites Madison West
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249 reviews from our community

Traveler rating
    102
    73
    32
    21
    21
See reviews for
128
29
12
53
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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Columbus, Wisconsin
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed yesterday NEW via mobile

Last year at this time I was nine months pregnant and tried taking my three kids to Crawdaddy Cove. At that time we had horrible customer experience, which is already reviewed on here, and management offered us a gift card for a free night stay. At the time I didn't think I would ever try using it because I was... More 

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Sheboygan, Wisconsin
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Beautiful hotel! This hotel was immaculate! Rooms were spacious & very clean. The hotel had a nice pool area that was great for our young daughters, ages 4 & 6. There was a kiddie pool area & a good portion of the pool was shallow enough for your girls to move around in. The breakfast was delicious & there was... More 

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GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison West, responded to this review

Thank you for staying at the Holiday Inn Hotel & Suites Madison West the perfect getaway to Crawdaddy Cove Waterpark featuring a boat area with 3 slides for small children and large slide that goes into the plunge pool. Adults can relax in the whirlpool and enjoy a beverage on the weekends at the pool bar. Benvenuto;s Restaurant offers great... More 

Loveland
2 reviews
1 of 5 stars Reviewed 1 week ago NEW via mobile

Pool side access, which you have to pay more for, is looking out your window to a wooden wall three feet away? Had to kill two bugs in the bathroom so far. I can hear the people above stomping all over their room. If you plan on doing anything downtown the location is terrible. The pool area is in need... More 

Was this review helpful? Yes
GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison West, responded to this review

Thank you for letting us know about your experience at the hotel. We do offer a variety of pool side rooms - you can always put in a request for a specific room. Our goal is to make sure all of guests have a fun and comfortable staying when staying with us. We hope you will consider giving us another... More 

Friendship, Wisconsin
Top Contributor
75 reviews 75 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We reserved a family suite that sleeps 6 as we took our grandchildren ages 7 and under for an overnight and fun in the water park. The park was safe for all ages and we were very pleased to see they had a lifeguard on duty as well. A true plus for families is that they have a kids eat... More 

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GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison West, responded to this review

Thank you for letting us know how greatly your family enjoyed the Crawdaddy Cove Waterpark located inside our property here at the Holiday Inn Madison West. We indeed have friendly, efficient, and professional lifeguard staff on duty Yes, we offer the large 6-person suites you mentioned, many with poolside and balcony access, in addition to 13 other different room types... More 

Wisconsin, USA
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I booked this hotel for a two night stay Thursday/Friday of Easter week. My mom and I took my kids (toddlers) for a little getaway to enjoy the pool and the zoo in Madison. I booked it on Hotwire and got this hotel for a steal of $59 per night. Glad we didn't pay more for this hotel. We were... More 

Was this review helpful? Yes 1
GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison West, responded to this review

Thank you for taking the time to write your review, and for mentioning the Hotwire booking you chose allowed you such a reduced rate and the opportunity to stay with us. Although we certainly believe our services and amenities transcend the dollar value you mentioned, we would like to apologize if the crib was not in your room at the... More 

Chicago
Contributor
12 reviews 12 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed for 2 nights we arrived around 3:30 and was recognized as a Priority member and checked in right away. Plenty of parking is available. Nice elegant hotel with restaurant attached. The pool is located right at the elevator We had a room right at the elevator on the third floor, vending and ice machines conveniently located right by... More 

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GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison West, responded to this review

Hello, and thank you for staying with us during your most recent spring break getaway. We are happy to hear you were able to take advantage of all the amenities our hotel has to offer, in addition to enjoying the Crawdaddy Cove Waterpark located inside our hotel. We are also happy to hear you found our full-time Lifeguard staff to... More 

Malmö
Top Contributor
103 reviews 103 reviews
50 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here two nights. It is a nice, classic hotel and also has an indoor waterpark. Parking was easy outside and the breakfast was certainly better than in other US Holiday Inns, especially the good selection of fruit appealed to me. It is easy to access and the drive to the city centre took c 15 minutes. Would definitely... More 

Was this review helpful? Yes
GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison West, responded to this review

Thank you for taking the opportunity to write such a wonderful review. We are happy to hear you enjoyed the large, spacious rooms available in all of are 14 different room types available to accommodate the needs of any travelers. Yes, we recently upgraded our hot buffet breakfast and have a large array of items exceeding the standards required so... More 

Milford, Michigan, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

From beginning to end, this hotel stay was great. The room was lovely, the staff were wonderful and top kudos to the dining room staff. There was one lady in particular who was amazing and we'd like to give her credit where credit is due--unfortunately, her name escapes us at the moment. She gives amazing service. Thank you, from the... More 

Was this review helpful? Yes
GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison West, responded to this review

Hello, and thank you for mentioning what wonderful stay you had while staying with us here at the Holiday Inn Madison West. We are thrilled to hear you had a wonderful experience with the food and service at our on-site Benvenuto's Italian Grill. We are also thrilled to hear you had such wonderful experiences with our Front Office team, as... More 

Chicago, Illinois
2 reviews
5 of 5 stars Reviewed March 4, 2015

First of all I'm rating this stay 5 stars because I feel it was a good value and we got what we paid for. This isn't the Four Seasons but that's not what one should expect staying here. I booked reservations for my family as well as my brothers as a less expensive alternative to staying at Great Wolf Lodge... More 

Was this review helpful? Yes
GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison West, responded to this review

Thank you for taking the time to write such a detailed review. We are thrilled to hear you enjoyed all the amenities we have to offer while also feeling the value relative to price paid was appropriate. Thank you for mentioning the Lifeguard staff and the job they do in our on-site Crawdaddy Cove Waterpark you referenced. We have worked... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 18, 2015

Our main concern was the temperature of the pool area, both the water and the air. It is WAY to cold. I was cold and I was sitting down there with leggings and a long sleeved shirt on. My 3 yr old could only swim for a short time before he needed to warm up. Not incredibly enjoyable. 2nd the... More 

Was this review helpful? Yes 2
GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison West, responded to this review

Thank you for taking the time to write your review, and for mentioning some concerns you had regarding the pool water temperature during your visit. I remember this weekend well. We did have a couple of accidents in the pool area involving small children swimming right after eating (use your imagination) which resulted in us following our rigid protocols and... More 

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