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Holiday Inn Hotel & Suites Madison West

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1109 Fourier Drive, Madison, WI 53717
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Holiday Inn Hotel & Suites Madison West
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Holiday Inn Hotel & Suites Madison West
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242 reviews from our community

Traveler rating
    100
    71
    31
    21
    19
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122
29
12
53
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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Milford, Michigan, United States
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

From beginning to end, this hotel stay was great. The room was lovely, the staff were wonderful and top kudos to the dining room staff. There was one lady in particular who was amazing and we'd like to give her credit where credit is due--unfortunately, her name escapes us at the moment. She gives amazing service. Thank you, from the... More 

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Chicago, Illinois
2 reviews
5 of 5 stars Reviewed 3 weeks ago

First of all I'm rating this stay 5 stars because I feel it was a good value and we got what we paid for. This isn't the Four Seasons but that's not what one should expect staying here. I booked reservations for my family as well as my brothers as a less expensive alternative to staying at Great Wolf Lodge... More 

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GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison West, responded to this review

Thank you for taking the time to write such a detailed review. We are thrilled to hear you enjoyed all the amenities we have to offer while also feeling the value relative to price paid was appropriate. Thank you for mentioning the Lifeguard staff and the job they do in our on-site Crawdaddy Cove Waterpark you referenced. We have worked... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 18, 2015

Our main concern was the temperature of the pool area, both the water and the air. It is WAY to cold. I was cold and I was sitting down there with leggings and a long sleeved shirt on. My 3 yr old could only swim for a short time before he needed to warm up. Not incredibly enjoyable. 2nd the... More 

Was this review helpful? Yes 1
GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison West, responded to this review

Thank you for taking the time to write your review, and for mentioning some concerns you had regarding the pool water temperature during your visit. I remember this weekend well. We did have a couple of accidents in the pool area involving small children swimming right after eating (use your imagination) which resulted in us following our rigid protocols and... More 

New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 17, 2015

First let me say that overall I believe this is a good place to stay and the spirit of most of the staff is to strive for excellence. Even those that don't aren't malicious, perhaps just need a bit more customer service training. Highly recommend if you're going to be going to Epic--this is why I stayed. Word of advise...if... More 

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GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison West, responded to this review

Hello, and thank you for letting us know what a great stay you had while visiting us over EPIC training. Often EPIC bookings and accompanying transportation can sometimes be a bit of a chore and takes a bit of time to master, but I am happy to hear that our Front Office Team members went above and beyond to rectify... More 

Lynwood, Illinois
1 review
5 of 5 stars Reviewed February 16, 2015

The room was great and the surrounding restaurant were great. It was a nice trip and we relaxed and the water park was nice not crowded. Had the best time enjoyed the sites and can't wait to go again. Next time will take the kids so that we can have a great time as a family

Was this review helpful? Yes
GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison West, responded to this review

Hello, and thank you for taking the time to write such a wonderful review. We are happy to hear you enjoyed the wide range of amenities we offer to both the leisure and business traveler. The Crawdaddy Cove Waterpark located inside our property offers the only waterpark for miles, and we are conveniently located next to dining, shopping, nightlife, the... More 

tipup11
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 3, 2015

I had made a reservation through Hotels.com. When I checked in I was given a different room than what I had reserved online. The desk agent said they had been have problems with Hotels.com. The room we reserved was a two queen bed standard room, but my reservation confirmation listed a sofa bed also. We had 5 people staying in... More 

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GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison West, responded to this review

Thank you for writing your review, and for letting us know what an outstanding job our Front Office Team did when attempting to accommodate your reservations requests at check-in. Unfortunately, 3rd party sites often do not offer the same level of flexibility and convenience for the guests who do book utilizing their service, and are often reservations that are booked... More 

1 review
4 of 5 stars Reviewed January 17, 2015

Very hospitable and clean. Pool area is nice for young ones. Near good shopping and easy to get to and find. Opportunities: breakfast is not free and I didn't see the value or quality of the $11 buffet. The video game/arcade area is extremely outdated with over half of the games out of order. In all, I'd come back but... More 

Was this review helpful? Yes
GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison West, responded to this review

Hello, and thank you for letting us know what a wonderful experience you had while staying with us at the Holiday Inn Madison West. We are happy to know you so enjoyed the Crawdaddy Cove Waterpark located inside our property - the only one in Madison and the only one for miles. It offers multiple short and long slides, a... More 

Chicago, Illinois
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 7, 2015

The room was clean, the bed comfy, the layout decent and spacious, but our suite lacked a tub, and rather had a shower. That was weird. The elevator is slow, so i preferred the stairs, and would have rather had breakfast included than a watermark that may out may not have been linked to the bacterial rash my son developed... More 

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GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison West, responded to this review

Thank you for writing your review, and for taking the time to mention the great experiences you had with the service and hotel amenities. All multi-occupancy rooms have a tub at this hotel, meaning the suites and the rooms with two double beds. Executive and single-occupancy rooms offer a shower. The Crawdaddy Cove Waterpark located inside our property is the... More 

Washington, IL
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 5, 2015

Our family booked this hotel with one of their "New Year's Eve" packages where we got the room, swimming passes to Crawdaddy Cove, a free pizza with drinks, and a free bottle of cheap bubbly along with some hats and horns to ring in the new year. Overall we had a nice time although we were a little disappointed with... More 

Was this review helpful? Yes
GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison West, responded to this review

Hello, and thank you for writing such a great review. Although geared towards children under the age of 14, The Crawdaddy Cover Waterpark located inside our hotel offers a wide range of amenities for children of all ages, including an activity pool, wading pool, game room, basketball hoop, multiple slides, and a hot tub and bar area. Benvenutos Italian Grill... More 

Minneapolis
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 of 5 stars Reviewed January 4, 2015

Even though we had some problems, I would stay here again. Staff took care of minor problems fairly fast. Nice small water park for children under 13yrs. And I could not believe they had 2 lifeguards on duty. Rooms are big and fairly new. Had frig.a microwave. Well laid out rooms. Look forward to are return next year.

Was this review helpful? Yes
GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison West, responded to this review

Thank you for mentioning your frequent trips to our property, and for mentioning how great the staff has been during those visits. We do have over 14 different room types available here at our hotel, of which many have specific perks and nuances. Many of our rooms do have high or vaulted ceilings. These rooms, like all rooms, can be... More 

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