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Hampton Inn Madison East Towne Mall Area

2.5 of 5 4820 Hayes Road, Madison, WI 53704
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Certificate of Excellence 2014
Hampton Inn Madison East Towne Mall Area
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Hampton Inn Madison East Towne Mall Area
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220 reviews from our community

Traveler rating
    127
    69
    15
    8
    1
See reviews for
51
51
23
64
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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    (220)
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    (51)
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Minneapolis, United States
1 review
4 of 5 stars Reviewed yesterday NEW

The whirlpool is out of order for renovations. Other guests told us they were told the same thing last year so who knows when the whirlpool will be usable again. There should be a sign stating this when you come into the lobby.

Review collected in partnership with Hampton

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San Antonio, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel is recently remodeled and is beautifully decorated. Very nice Christmas decorations as well. Staff is excellent. One of the nicest hotels I've stayed at this year, and I average 150 hotel nights a year.

Review collected in partnership with Hampton

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Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you very much for sharing your review with the TripAdvisor community! We love this time of year, and our team will always jump at the opportunity to make the hotel feel a little more festive! I'm really glad you enjoyed the décor! Putting us on the short list of your top hotels is truly an honor and we thank... More 

Herndon, Virginia
Contributor
19 reviews 19 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

I love Hampton Inn... great value and very comfortable but this time I am going to single out the staff. Phil at the Front Desk did a great job helping me out in a time of need. I am have Silver Status but treated me like Platinum plus. I won't go into the detail but Phil handled my situation like... More 

Was this review helpful? Yes
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Wow, thanks so much for your gracious words Bill. As an entire staff, our collective goal is to make sure everyone is warmly welcomed in the hotel and is provided with outstanding service. I'm just glad I was in the right place at the right time to follow through on our team goal. If we can be of any assistance... More 

Lakewood, Ohio
Top Contributor
109 reviews 109 reviews
38 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very nice hotel in a good location across from the East Towne Mall with excellent breakfast that includes hot and cold items. The staff is nice and helpful. Rooms are newer with good beds and pillows. Only issue while there was the pool was closed for repairs.

Review collected in partnership with Hampton

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Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for the kind review of your recent stay at Hampton Inn Madison East! I'm happy to hear you enjoyed our newly remodeled rooms and the selections at breakfast. Truly though, our staff is the heartbeat of the hotel and I'll be happy to pass along your gracious words to them. As our guest, you are the reason we... More 

Ada, MI, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Like other Hampton Inns, this one is a solid choice. You know, going in, that you will get good value for cost and the experience confirms what you know. You get a clean, comfortable room and a perfectly adequate breakfast. Way to go, Hilton.

Review collected in partnership with Hampton

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Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thanks so much for sharing your kind words on TripAdvisor! As both a hotel and a brand, we strive to create an outstanding guest experience every time. I know how valuable this consistency is to a frequent traveler, and I'm glad you found our property to fit your needs nicely. We'd be delighted to have you back next time you're... More 

Berrien springs
1 review
4 of 5 stars Reviewed 3 weeks ago

The hotel itself was wonderful, and enjoyable -- very pleasant! I normally do stay at this hotel, as it is on route to our visits to Mayo Clinic. I enjoy the warm cookies at the desk. :) Don't leave anything, you may not get it back.

Review collected in partnership with Hampton

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Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for taking time to share your review of your recent stay at Hampton Inn Madison East! I'm very glad we have become a mainstay on your trips up to Minnesota. We do have specific policies in place to ensure any lost guest items are returned promptly. I'm sorry for the issue you may have had when following up... More 

River Hills, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

The facility is newly remodeled, very nicely done. You can depend on The Hampton Inns every where you go, no need to wonder about what you are getting. The location was a little hard to find "up on the hill". The staff was friendly and the desk staff was kind enough to look up and print out directions to our... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you very much for your gracious review. We really appreciate the kind feedback. I'm glad you enjoyed our recent renovation, and that the desk staff was able to help you get acquainted with Madison a little bit better! Whenever your travels bring you back through Madison, it will be our pleasure to serve. Thank you, Phillip and Staff More 

Cedar Rapids, Iowa
Top Contributor
62 reviews 62 reviews
39 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here twice over the last week flying in and out of Madison. I use my GPS to get there and I have no trouble finding the hotel. On my return to Madison, my flight was late so I had to call to be let in. The front desk clerk was super friendly and even gave me snacks. Thank you.... More 

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Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for sharing your review of Hampton Inn Madison East on TripAdvisor! Our goal is to ensure every guest is warmly welcomed into the hotel, and I'm glad this was the case for you! I will ensure our night shift employee receives recognition for her top notch service. Whenever you find yourself in Madison again, we would be delighted... More 

IL
Top Contributor
197 reviews 197 reviews
83 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed November 7, 2014

Some other reviews mentioned difficulty in getting here, and they're right. You can see it from the interstate and the highway, but it still takes paying attention to get there. Rooms were nice and clean, breakfast area was plenty large enough, and the hotel was pretty quiet. Yes, they are doing a lot of outside remodeling, so my window was... More 

Was this review helpful? Yes
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for taking time to share your review with the TripAdvisor community! As an entire staff, I'm glad we were able to make your stay a comfortable one. As you mentioned, we are indeed just up the frontage road off of East Washington Ave/151; if you are back in Madison and have any trouble locating us, our front desk... More 

Moline, United States
1 review
5 of 5 stars Reviewed October 28, 2014

Practically right across the street from the mall, with the Capitol building visible straight down Washington, I couldn't have asked for a better place to stay while in town for a wedding. The frontage roads are a little hard to navigate (and watch for the stop sign on the way out - may have blown through that), but once I... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for sharing your gracious review of Hampton Inn Madison East with the TripAdvisor community! I'm glad your time with us was a restful one, and I hope we have the opportunity to be of service to you again in the future. From the entire staff at Hampton Inn Madison East, thank you for your outstanding review. All the... More 

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Additional Information about Hampton Inn Madison East Towne Mall Area

Address: 4820 Hayes Road, Madison, WI 53704
Phone Number:
Location: United States > Wisconsin > Madison
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Madison East Towne Mall Area 2.5*
Number of rooms: 115
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Also Known As:
Hampton Inn Madison East Towne Mall Area Hotel Madison
Madison Hampton Inn
Hotel Style:
#27 Business Hotel in Madison

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Management photos: Courtesy of the property manager

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