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Hampton Inn Madison East Towne Mall Area

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4820 Hayes Road, Madison, WI 53704
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Hampton Inn Madison East Towne Mall Area
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Hampton Inn Madison East Towne Mall Area
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270 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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English first
  • All months
    (270)
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    (78)
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    (51)
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Columbia, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

If you are traveling north on I-39, this Hampton Inn is very convenient. It is very clean and well maintained. There are a lot of chain restaurants in the area, although I prefer independents. One should fit just about any preference.

Review collected in partnership with Hampton

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Sonoita, Arizona
1 review
5 of 5 stars Reviewed 2 days ago NEW

Stayed at this hotel as part of guest accommodations for family wedding.. It was clean, comfortable and great location. Very nice breakfast layout, with choice of fruits, cereals, eggs, etc. Great coffee which is a must!

Review collected in partnership with Hampton

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Philadelphia, Pennsylvania
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I found the room to be quite small compared to other Hampton Inns. I was the only person in my 2 double bed room, and I found it to be tight and small. I couldn’t imagine trying to fit 4 people in the room. If you have more than 2 people in your party, you might want to look for... More 

Was this review helpful? Yes
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Very clean property with awesome staff. Beds are very comfortable. Only issue was that the dish TV took forever to change channels and my remote didn't work. (I was too tired to notify management, so I have no complaints). Courtney at the front desk was professional and she made my arrival a pleasure. I will always make this my Madison... More 

Was this review helpful? Yes
Phillip M, Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thanks so much for sharing this review with the TripAdvisor community! As an entire staff, we're truly humbled by glowing reviews like this, especially when our staff gets your special praise. I'll be sure to pass along your kind words to our housekeeping staff as well--they strive to hit a very high standard and I'm so glad you recognized them!... More 

Madison, Wisconsin
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a wonderful stay at the East Towne Hampton Inn. The staff were first rate. The room was nice and clean. Everything worked to our satisfaction. Will recommend this hotel to everyone visiting Madison.

Review collected in partnership with Hampton

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Phillip M, Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thanks so much for this great review! We really appreciate you taking the time to share your experience. It's humbling to hear your kind words, especially about our staff--they really work hard to make every guest experience a great one. Whenever your travels bring you back to Madison, we'd be delighted to serve again. All the best, Phillip and Staff More 

De Pere, Wisconsin
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here because it was close to our venue for a youth basketball tournament. Room was smaller than most that we stay in. Room had 2 double beds and not 2 queens. Beds were so soft I could feel the springs and could not sleep. The room smelled musty. Bathroom was clean. Pool was warm and the kids liked... More 

Review collected in partnership with Hampton

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Phillip M, Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thanks for sharing this review on TripAdvisor, and I would like to personally apologize for the quality of your recent stay with us. Our goal at Hampton Inn Madison East is to create a memorable experience for every guest, every time and deliver this at a great value as well. I will be happy to follow up on the shortfalls... More 

Lenexa, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Extremely helpful and courteous staff. Made the extra effort to make my stay enjoyable! They knew the local area well and offered very good recommendations. Based on last minute changes associated with my work function, the staff did everything possible to accommodate my last minute changes.

Review collected in partnership with Hampton

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Phillip M, Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thanks for sharing this fantastic review on TripAdvisor and a special thank you for your recognition of our staff. I'm proud to say our team works diligently to honor guest requests (even those last minute ones!) to the best of our ability. I'm glad you were able to come and enjoy our city and I look forward to the next... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

Our stay here was exceptional. Every staff person we encountered was very polite and friendly. Our room was very clean with contemporary decorating and fixtures. The breakfast and coffee was great, too. This was our first stay at a Hampton Inn and we liked it so much we are staying in a Hampton Inn tonight, on the next leg of... More 

Was this review helpful? Yes
Phillip M, Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

I love seeing reviews like this! Thank you so much for your kind words! I'm so glad we could provide your very first stay at Hampton Inn, and that it was fantastic as well. I hope the future Hamptons along your journey are equally as good or even better--we are so fortunate to have you as our guest! Please come... More 

north venice, florida
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Friendly staff. Nice furnishings. Comfy bed. Decent hot breakfast. Free parking. Good security. Free cookies and USA Today. No safe in room. Over-priced. No pay-TV movie channel. Has pool and work-out facilities that one is charged for but travelers are unlikely to use.

Review collected in partnership with Hampton

Was this review helpful? Yes
Phillip M, Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thanks for sharing this review of Hampton Inn Madison East! I so glad to hear you had a great stay with us. Our goal is to stay competitive with lodging prices in Madison, and to offer our guests the very best value in the city. I hope the room rate will not deter you from a future stay, and if... More 

Herndon, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Great amenities, extremely clean, fantastic breakfast, snacks, etc. Great value! The wi-fi was strong no matter in my room or the lobby. The staff was friendly, informed and above norm in their professionalism.

Review collected in partnership with Hampton

Was this review helpful? Yes
Phillip M, Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Fantastic--thanks for sharing this great review on TripAdvisor. And a big thank you for your recognition of our staff. It's humbling to hear from our guests that our team is doing a great job, and ultimately crafting a wonderful experience for everyone who walks through our doors! Next time you're in Madison, we'd love the opportunity to serve again. All... More 

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