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Hampton Inn Madison East Towne Mall Area

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4820 Hayes Road, Madison, WI 53704
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1 room 1 guest
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Hampton Inn Madison East Towne Mall Area
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302 Reviews from our TripAdvisor Community

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Traveler rating
    184
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (302)
  • Mar-May only
    (78)
  • Jun-Aug only
    (114)
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    (59)
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    (51)
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Ottawa, Canada
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW

Stayed here for two nights in August 2015. Clean hotel, nice indoor pool, friendly accommodating staff, allowing us to check in 4 hours early. Continental breakfast included hot food (scrambled eggs one day, cheese omelet the next). A little tricky to get to the first time, but worth it. Short direct ten minute drive to downtown Madison. Would definitely stay... More 

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Lafayette, Indiana
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

I was greeted with a friendly smile at check-in and check-out. Samantha was especially delightful at check-out. All your employees need a pat on the back from housekeeping to manager. Your hotel was clean and refreshing. I plan to stay again soon.

Review collected in partnership with Hampton

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Phillip M, Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for sharing this great review, Alisa, and even more thank you for highlighting the special effort of our team, especially Samantha. She has great spark at the front desk and hospitality it truly second nature to her. We're privileged to have her on our team. I hope we'll have the opportunity to provide the same degree of hospitality... More 

Omaha, United States
1 review
4 of 5 stars Reviewed 1 week ago

Its easy to get here from the interstate. Several restaurants and stores within a few minutes drive. Hampton has the amenities I want on an overnight stay. Staff was friendly. Only complaint was an odd odor as we enter the room. It went away after some time.

Review collected in partnership with Hampton

Was this review helpful? Yes
Phillip M, Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for taking time to review your recent stay of Hampton Inn Madison East on TripAdvisor! We really appreciate this great feedback, and our goal is to provide a comfortable stay for every guest that walks through our doors. Thanks for mentioning the "off" odor in the room upon entry; we do daily quality checks in every room to... More 

Milwaukee, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Arrived after 9 PM, Cookies were all gone but desk clerk offered me a beverage and snacks. Room was clean, bed was very comfortable and I had a good night sleep. Hot Breakfast selection was adequate, Eggs, Sausage, Waffel etc. This was a Saturday, Pastry selection not very much beyond donuts. Stayed here previously during week and it was better.... More 

Review collected in partnership with Hampton

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Phillip M, Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thanks, Robert, for taking time to review your recent stay with us! I'm glad our front desk took the opportunity to serve and provided a snack and beverage, even though you just missed out on the cookies! With regard to breakfast, we do strive to keep the foods we serve very consistent so all guests receive a high quality product.... More 

Minneapolis, Minnesota
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel in April, 2015 after a horrible stay at another hotel on the East side of Madison. My wife and I just returned home after another stay at the Hampton Inn, East Town Mall area. WOW right from the start. Realizing we would arrive earlier than planned (12:30pm), we called ahead to see if we could... More 

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Phillip M, Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

I'm genuinely humbled by reviews like yours, Mark. You expounded upon the 2 core things we, as an entire staff, strive for every day--to create a memorable experience by providing superior service, and presenting a clean room in which you can find comfort and rest. Thank you, for this outstanding review. We look forward to serving again on a future... More 

Budapest, Hungary
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

very close to airport, nice restaurants around, nice clean room, good restaurant area. nice staff at front desk. comfortable bed , nice bed and nice WiFi. Price a bit higher as expected. definitely will recommended for a business trip.

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Phillip M, Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for taking time to review your stay with Hampton Inn Madison East! Albeit brief, I'm glad your experience was indeed a 5 star one, and I hope we'll be able to provide many more positive stays in the future! All the best, Phillip More 

Oxford, Ohio
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed at the Madison Hampton-East after my brother passed away. Unfortunately, this was the weekend of University of Wisconsin graduation. We originally only able to get 2 nights guaranteed, but the excellent front desk staff kept telling me to keep asking, as people often cancel. Luckily, we were able to stay through the night after the funeral, without changing... More 

Review collected in partnership with Hampton

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Phillip M, Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Hi Mary, thanks for taking time to review your stay with us last May. I understand you were here on not the most desirable of circumstances--I'm so sorry for your loss. I'm glad however, that our staff was able to identify your situation and react with, as you said, care and compassion. It's truly a privilege to have a team... More 

Bowling Green, Ohio
Level Contributor
99 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 stars Reviewed 1 week ago

Wow! I stay at a lot of Hampton properties and never have I been so impressed by a manager (Olivia) and employee (Perla) like I was at this hotel. Both of them went out of their way to help me check in and feel more than welcome. I would hire both these ladies in a second. This is an older... More 

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Phillip M, Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Hello! And thank you for providing this great review for Hampton Inn Madison East, but more so, thank you for highlighting the quality of work put forth by Olivia and Perla. We are privileged to have them on our team--the spirit of hospitality is very much present in each of them. I'll be sure to share this feedback with them.... More 

St Louis, MO
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I along with another couple were in Madison just for one night. We chose Hampton Inn because of the affordable rate and the location. We loved the patio out back by the pool. The rooms are spectacular! The bed and pillows are comfy. The breakfast was good! We enjoyed our stay and would recommend anyone stay at... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Phillip M, Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thanks for sharing this awesome review with the TripAdvisor community! You know, I love the back patio behind the hotel as well, especially during these mild summer evenings. We're truly grateful for your recommendation and vote of confidence, and hope we can be of service again in the future. Thank you for your patronage! All the best, Phillip and Staff More 

Northfield, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Nice place, Very Clean, friendly staff, Great Cookies! Would not hesitate to stay again if in the area. We were in town for my daughters wedding and needed several rooms. Staff was awesome in assisting setting this up prior. Several nights many of us gathered in the sitting area to chat and catch up with each other while munching on... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Phillip M, Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thanks for sharing this great review on TripAdvisor! We're truly humbled that you chose us to be a very small part of your daughter's big day, and I'm glad we were able to execute as an entire staff to make sure the weekend went swimmingly. I hope you'll consider us again on a future trip to or through Madison! We'd... More 

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