We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hampton Inn Madison East Towne Mall Area

2.5 of 5 4820 Hayes Road, Madison, WI 53704
Hotel deals
Hotel website
Special Offer
Book and save 15%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Certificate of Excellence 2014
Hampton Inn Madison East Towne Mall Area
Professional photos View all
Browse nearby
Hampton Inn Madison East Towne Mall Area
Write a Review

225 reviews from our community

Traveler rating
    130
    70
    16
    8
    1
See reviews for
51
52
23
67
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (225)
  • Mar-May only
    (51)
  • Jun-Aug only
    (74)
  • Sep-Nov only
    (58)
  • Dec-Feb only
    (42)
All months
Warren, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

This hotel is clean, comfortable and has a great atmosphere. The only issue was that if you are shopping for price, they are well over double the cost of the neighboring hotels. Such as the Crowne Plaza or the Marriott that are right down the road.

Review collected in partnership with Hampton

Was this review helpful? Yes
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thanks so much for taking time to review your recent stay on TripAdvisor! We really appreciate the feedback, and I'm glad that you had a great stay while you were here. Regarding price, we are constantly striving to be the best value on the east side of Madison. Our hotel has been renovated inside and out within the last year... More 

Owensboro, Kentucky
Top Contributor
90 reviews 90 reviews
43 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

I have tried on two occasions to stay here last minute and politely told sorry, kind of frustrating as a diamond Honors member to have to go somewhere else. Last time I tried I was given a room, at a higher rate though. Nice room with great location just off interstate.

Was this review helpful? Yes
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for taking time to share your review with the TripAdvisor community. I'm really happy to hear you had a great stay with us on you last trip through Madison, and thanks for your persistence in trying to get a room even while we've been busy! As a Diamond HHonors member, we really value your business and know that... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

This is the first review I've ever written on Trip Advisor. We were passing through on New Year's Eve and selected this hotel because of its convenience to I-90/94. The friendly and professional front-desk manager, Phillip, gave us a new prototype room that he said was one of the first in the country. We were delighted with it: upgraded shower,... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Chicago, Illinois
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The rooms are perhaps the most comfortably designed rooms I have seen in a hotel of this caliber. They paid attention to the little things when remodeling one year ago. Lighting is bright, bathroom has a night light and a quiet fan on a separate switch, bed and duvet super comfortable. It's just really well designed.

Was this review helpful? Yes
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Wow, thanks for shining a light on our rooms here at Hampton Madison East! We really appreciate the kind words. Indeed, our rooms were remodeled earlier this year, and we just completed a brand new exterior renovation to match the brand new interior. These brand new rooms really wouldn't be what they are if it were not for our amazing... More 

Maryland, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

I really enjoyed the hospitality of this Hampton Inn. They went above expectations and even provided me a battery I intended to purchase when I needed it for my digital mouse. The breakfast was very good and had a wide selection of hot delicious food.

Review collected in partnership with Hampton

Was this review helpful? Yes
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for your kind review of your recent stay at Hampton Inn Madison East! We really appreciate the gracious review. I'm very glad our front office staff was able to assist with a battery--we do our best to get all the little things just right so your stay can be memorable. Please come see us again next time you... More 

Minneapolis, United States
1 review
4 of 5 stars Reviewed December 18, 2014

The whirlpool is out of order for renovations. Other guests told us they were told the same thing last year so who knows when the whirlpool will be usable again. There should be a sign stating this when you come into the lobby.

Review collected in partnership with Hampton

Was this review helpful? Yes
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for taking time to review your recent stay at Hampton Inn Madison East, and I sincerely apologize for the timing of our whirlpool renovation. Indeed, we had out whirlpool out of order for roughly a week last year for preventative maintenance, and this year we anticipate to have it up and running by December 23. I hope the... More 

San Antonio, United States
1 review
5 of 5 stars Reviewed December 11, 2014

This hotel is recently remodeled and is beautifully decorated. Very nice Christmas decorations as well. Staff is excellent. One of the nicest hotels I've stayed at this year, and I average 150 hotel nights a year.

Review collected in partnership with Hampton

Was this review helpful? Yes
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you very much for sharing your review with the TripAdvisor community! We love this time of year, and our team will always jump at the opportunity to make the hotel feel a little more festive! I'm really glad you enjoyed the décor! Putting us on the short list of your top hotels is truly an honor and we thank... More 

Herndon, Virginia
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 10, 2014

I love Hampton Inn... great value and very comfortable but this time I am going to single out the staff. Phil at the Front Desk did a great job helping me out in a time of need. I am have Silver Status but treated me like Platinum plus. I won't go into the detail but Phil handled my situation like... More 

Was this review helpful? Yes
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Wow, thanks so much for your gracious words Bill. As an entire staff, our collective goal is to make sure everyone is warmly welcomed in the hotel and is provided with outstanding service. I'm just glad I was in the right place at the right time to follow through on our team goal. If we can be of any assistance... More 

Lakewood, Ohio
Top Contributor
112 reviews 112 reviews
39 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed December 2, 2014

Very nice hotel in a good location across from the East Towne Mall with excellent breakfast that includes hot and cold items. The staff is nice and helpful. Rooms are newer with good beds and pillows. Only issue while there was the pool was closed for repairs.

Review collected in partnership with Hampton

Was this review helpful? Yes
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for the kind review of your recent stay at Hampton Inn Madison East! I'm happy to hear you enjoyed our newly remodeled rooms and the selections at breakfast. Truly though, our staff is the heartbeat of the hotel and I'll be happy to pass along your gracious words to them. As our guest, you are the reason we... More 

Ada, MI, United States
1 review
5 of 5 stars Reviewed November 29, 2014

Like other Hampton Inns, this one is a solid choice. You know, going in, that you will get good value for cost and the experience confirms what you know. You get a clean, comfortable room and a perfectly adequate breakfast. Way to go, Hilton.

Review collected in partnership with Hampton

Was this review helpful? Yes
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thanks so much for sharing your kind words on TripAdvisor! As both a hotel and a brand, we strive to create an outstanding guest experience every time. I know how valuable this consistency is to a frequent traveler, and I'm glad you found our property to fit your needs nicely. We'd be delighted to have you back next time you're... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hampton Inn Madison East Towne Mall Area? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hampton Inn Madison East Towne Mall Area

Address: 4820 Hayes Road, Madison, WI 53704
Phone Number:
Location: United States > Wisconsin > Madison
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Madison East Towne Mall Area 2.5*
Number of rooms: 115
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Cheap Tickets, Orbitz, Hotels.com, Despegar.com, Hilton Hotels, Odigeo, TripOnline SA and Tingo so you can book your Hampton Inn Madison East Towne Mall Area reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Inn Madison East Towne Mall Area Hotel Madison
Madison Hampton Inn
Hotel Style:
#27 Business Hotel in Madison

37 photos of this hotel

Management photos: Courtesy of the property manager

Viewed
All management photos (37)
Viewed
Hotel & grounds (6)
Viewed
Bathroom (4)
Viewed
Pool/beach area (2)
Viewed
Dining (5)
Viewed
Room/suite (9)
Viewed
Business center/function rooms (2)
Viewed
Other (9)
Hotels you might also like...
Check In Check Out
Price Your Stay