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All 62 Madison hotels

Hampton Inn Madison East Towne Mall Area

2.5 of 5 Hotel   |   4820 Hayes Road, Madison, WI 53704
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88%
Ranked #14 of 62 hotels in Madison
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 3 days ago
Heidi D Bristol, Wisconsin
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155 people have reviewed this hotel

Traveler rating
    93
    45
    11
    5
    1
See reviews for
33
39
14
44
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • Any
English first
Bristol, Wisconsin
1 review
5 of 5 stars Reviewed 3 days ago NEW

Very clean. Rooms were very up to date. Pool area was very clean. All around great environment. Staff was wonderful! The cost was excellent. Wonderful complimentary breakfast. Would stay here again for sure.

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Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for sharing your review of Hampton Inn Madison East with the TripAdvisor community! Our housekeeping, maintenance, and breakfast staff strive to keep the hotel looking and performing at it’s best, day in and day out. It’s such a pleasure to hear positive feedback on their efforts, and I will personally pass your kind comments along. Whenever you find... More

Wisconsin
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel staff are very friendly and helpful. They are knowledgeable about the area and events going on in Madison. The hotel has recently been renovated. My only complaint is about the bedding, the duvet and duvet cover are lumpy and heavy. I appreciate the idea that they are washing, and changing, the duvet cover in between guests though.

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Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for sharing your review of Hampton Inn Madison East with the TripAdvisor community. I will personally pass along your kind words to our staff—we truly appreciate the positive feedback. Thank you for highlighting your complaint regarding the duvet. I will discuss the matter with our executive housekeeper to ensure any and all problems are being addressed so we... More

Providence, Rhode Island
Top Contributor
278 reviews 278 reviews
67 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a real nice Hampton. Large rooms, comfortable beds. The hotel has a modern feel to it, especially for a Hampton. It must have been refurbished recently. Small work desk and a charging station for your gadgets by the bed. Plenty of parking and reserved space for Diamond members. Breakfast typical of a Hampton. One of the better Hampton... More

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Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for sharing your review of Hampton Inn Madison East with the TripAdvisor community! It is always a pleasure to receive positive feedback. Indeed, our property just recently underwent a full scale renovation—I’m glad to hear you enjoyed some of our recent room upgrades, including our new charging stations. Should your travels bring you back to the Madison area... More

Wisconsin, United States
1 review
5 of 5 stars Reviewed 1 week ago

This is a nice hotel, just off the interstate. Great location, close to shopping and restaurants and easily accessible to the rest of Madison. Comfortable rooms, CLEAN! and just right for a weekend get-away.

Review collected in partnership with Hampton

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Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for your kind review of Hampton Inn Madison East! Indeed, we are fortunate to have the East Towne Mall just a stone’s throw away, not to mention outstanding dining options! I’m very glad your get-away to Madison was an enjoyable one. I will pass along your kind words regarding room quality to our housekeeping staff—it is always a... More

Picatinny, United States
1 review
2 of 5 stars Reviewed 1 week ago

Hotel room was okay, however the entire reservation process is bad. Went on-line to locate phone number of the Hampton Inn at Madison. The number was actually manned by Expedia posing as Hampton Inn staff. Did not get Government rate and got promo rate which was $ 25 higher than allowed per diem. At checkout, hotel staff not even able... More

Review collected in partnership with Hampton

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Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for sharing your review of Hampton Inn Madison East with the TripAdvisor community. From our entire team, I apologize for the quality of service you received on your recent stay. We genuinely value all guest feedback and look to it as an opportunity to improve. I will review with our front office staff the correct reservation protocol so... More

Minneapolis, Minnesota
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Everyone is friendly and willing to research your questions. It is clean and quiet. Although we have stayed many times through the past several years, we were surprised by the comforters on the beds. They looked like they were filled with gobs of old pillows. They had huge bumps and lumps all over. They reminded me of something a dog... More

Was this review helpful? Yes 2
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you very much for sharing your review of Hampton Inn Madison East with the TripAdvisor community! Our goal is to create a warm, comfortable environment for all guests and I’m glad to hear traditionally this has been your experience. From our entire staff, I apologize for the quality of your comforter. I will personally discuss the matter with our... More

Festus, United States
1 review
4 of 5 stars Reviewed 1 week ago

I was in Madison on a very busy business trip. The hotel is very nice. The staff was very a friendly and helpful. A number of good restaurants very close which made it convenient to grab dinner and get back to work. Pool and fitness center looked nice.

Review collected in partnership with Hampton

Was this review helpful? Yes
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

From our entire team at Hampton Inn Madison East, thank you for sharing your review with the TripAdvisor community! Indeed, we are fortunate to have a wonderful selection of restaurants in the area. We genuinely appreciate your positive feedback on the hotel facilities and staff. Thank you again for your kind words about Hampton Inn Madison East. If I can... More

Sparta, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The Madison Hampton Inn met all of my expectations for a single night stay on a business trip. Clean, quite, quick check-in, and quick check-out. The location is great near restaurants and the airport.

Review collected in partnership with Hampton

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Appleton WI
Senior Contributor
37 reviews 37 reviews
32 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Check in was quick and the staff were very welcoming and engaging. The room was clean, comfortable, typical Hampton Inn high quality. It was quiet and I slept well. The "business center" is a computer on a table across from the check in desk, which was actually great because I needed to print out some e-tickets for a show at... More

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Yukon, United States
1 review
5 of 5 stars Reviewed March 10, 2014

As with most all Hilton brand hotels in my experience, it was a great hotel. Clean, quiet and nice. It was very close to the Madison, WI airport and many places to dine. Very icy time of the year and parking lot was pretty clear even though it had snowed that day. Highly recommend

Review collected in partnership with Hampton

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Additional Information about Hampton Inn Madison East Towne Mall Area

Also Known As:
Hampton Inn Madison East Towne Mall Area Hotel Madison
Hampton Inn Madison East Towne Mall Area Hotel
Hampton Inn Madison
Hampton Inn Madison East
Madison Hampton Inn
Address: 4820 Hayes Road, Madison, WI 53704
Phone Number:
Location: United States > Wisconsin > Madison
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotel in Madison
#27 Business Hotel in Madison
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Madison East Towne Mall Area 2.5*
Official Description (provided by the hotel):
Within just a few miles of the Hampton Inn® hotel in Madison-East Towne Mall Area, you'll find nearly a million square feet of shopping along with the university campus, Warner Park and the Kohl Center. Free hot breakfast and internet is included with your stay. ... more   less 
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