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All 63 Madison hotels

Hampton Inn Madison East Towne Mall Area

2.5 of 5 Hotel   |   4820 Hayes Road, Madison, WI 53704
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88%
Ranked #13 of 63 hotels in Madison
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
penny50 minnesota
  • Overview
  • Reviews (179)
  • Photos (22)
  • Amenities
  • Room tips (10)
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179 people have reviewed this hotel

Traveler rating
    106
    53
    13
    6
    1
See reviews for
39
45
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49
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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English first
minnesota
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have stayed at Hampton Inn's previously and based on the reviews decided this would be a great place to stay on our way to Chicago. What a surprise! We were lucky enough to stay in room 110. The receptionist's that checked us in was friendly and stated this was a new concept room. Not your old Hampton Inn!! The... More

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McLean, Virginia
Top Contributor
142 reviews 142 reviews
41 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel is near the airport, the interstate, a shopping mall, a few dozen restaurants, and is very reasonably priced. And it is clean and inviting; for example, the pool, whirlpool and pool area were the cleanest I have seen in a chain hotel in quite sometime; they were virtually sparkling. The services were top notch; people were friendly, accommodating... More

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Sparta, Wisconsin
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

A very nice hotel. Hot tub is hot. Breakfast is great, coffee 24 hours in the lobby. Very clean, quiet. Beds are comfortable and duvets are spotless. A sign closer to the frontage road where the turn off would be nice.

Review collected in partnership with Hampton

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Daniels, United States
1 review
5 of 5 stars Reviewed 1 week ago

I was with a group of middle school children. The hotel was prepared for our size group. Staff was great in giving tips on places that would deliver food. The hotel was very clean and our room was clean. I didn't want to leave our room once I got there.

Review collected in partnership with Hampton

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Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you sharing your kind words with the TripAdvisor community! We love serving groups at our property, and I'm very happy to hear your group experience was an excellent one! From our entire team, a big thank you for your business and recognition. We would love to welcome you and your group back to the property. If there is anything... More

Oxford, AL
Top Contributor
65 reviews 65 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

This Hampton was okay. The rooms were very nice; included a fridge in mine. Nice work space in the room for those of us that have to work while traveling. The smokers pole is right in front of the main entrance. Literally. I'm allergic to cigarette smoke, so my eyes itched, nose ran, and generally stayed annoyingly congested while I... More

Was this review helpful? Yes
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you very much for sharing your review with the TripAdvisor community. We appreciate the constructive feedback, and your concerns with regard to the smoking pole and the wet floor near the elevator will be addressed promptly. I'm happy to hear that other thank these issues, you enjoyed our property. We welcome an opportunity to serve you again in the... More

Fort Calhoun, Nebraska
Top Contributor
118 reviews 118 reviews
33 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed two nights (Mon and Tues) second week of June on business. Checked in smoothly late afternoon as there was no line. Front desk experience was quick, efficient and pleasant as you would expect from a property frequented by business travelers. All the HHonors stuff was handled well and I was on my way to my room. The exterior and... More

Was this review helpful? Yes 1
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for sharing your complimentary review of Hampton Inn Madison East with the TripAdvisor community! You touched on a lot of great features that our property offers, and we genuinely hope future guests can use your review to make future booking decisions. As an entire staff, we're honored you have chosen us to be your preferred hotel in Madison.... More

Oshkosh, Wisconsin
Top Contributor
182 reviews 182 reviews
47 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I have had very good experiences when we stay in Hampton Inns so I now look for them when booking a hotel. During our recent stay in Madison, WI I chose the Hampton Inn East Towne location because it was also quite inexpensive at $99.00 for the night, plus taxes. It's farther away from the center of... More

Was this review helpful? Yes 1
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for taking time to share your thoughts with the TripAdvisor community! One of our goals is to provide all guests with the best value possible, and ensure that service and facilities exceed your expectations. I will certainly share your kind words with our staff at the property. I appreciate you pointing out the trouble you had with the... More

Tampa, Florida
2 reviews
2 of 5 stars Reviewed 1 week ago

I stayed at hotel and had my belongings went through and when confronted management they promised reward points redemption which they failed to honor. When I had to extend stay they didn't want to match competitor rate less than 1 mile away. So I went to competitor.

Was this review helpful? Yes
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for sharing your review with the TripAdvisor community. I sincerely apologize for the issues you encountered during your stay. We take any issues regarding guest safety and security very seriously, and I would welcome the opportunity to follow up with you personally so we can resolve the matter. It is never our intent to fail to follow through... More

Chicago, IL
Contributor
16 reviews 16 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We chose the Hampton Inn East Town Mall for a weekend getaway from Chicago. As this is not something we do often, we tried very hard to find a hotel that was reputable, close to downtown and had easy access to the freeway. This ticked all of the boxes nicely. When we arrived, we found the lobby to be very... More

Was this review helpful? Yes
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for taking the time to share your review with the TripAdvisor community. As an entire team, we appreciate the thorough review and apologize for the areas in which we did not meet your expectations. Our goal as a staff is to create a warm, welcoming environment and I sincerely apologize this was not your experience. I would be... More

Vinton, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The place was very clean, and staff was helpful. Our friends on another floor had trouble with air conditioner. Staff did try to fix but were not very successful. Was very noisy and did not work most of the time. Ours was okay. I really like that staff left extra towels and soap items at our door when we left... More

Review collected in partnership with Hampton

Was this review helpful? Yes
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for sharing your review of Hampton Inn Madison East. It was a real pleasure having all the folks in town for Wing Ding! I apologize for the issues you and your friends encountered with the AC units in your room; our units are monitored and serviced regularly and I regret yours was not fully operational. Thank you for... More

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Additional Information about Hampton Inn Madison East Towne Mall Area

Address: 4820 Hayes Road, Madison, WI 53704
Phone Number:
Location: United States > Wisconsin > Madison
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Madison East Towne Mall Area 2.5*
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Also Known As:
Hampton Inn Madison East Towne Mall Area Hotel Madison
Madison Hampton Inn

22 photos of this hotel

Management photos: Courtesy of the property manager

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Hotel & grounds (5)
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Bathroom (2)
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Pool/beach area (1)
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Dining (4)
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Room/suite (5)
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Other (6)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style
#27 Business Hotel in Madison
Hotel Class
Official Description (provided by the hotel)
Within just a few miles of the Hampton Inn® hotel in Madison-East Towne Mall Area, you'll find nearly a million square feet of shopping along with the university campus, Warner Park and the Kohl Center. Free hot breakfast and internet is included with your stay. ... more   less 
Number of rooms
115

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