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Hampton Inn Madison East Towne Mall Area

2.5 of 5 4820 Hayes Road, Madison, WI 53704
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Certificate of Excellence 2014
Hampton Inn Madison East Towne Mall Area
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Hampton Inn Madison East Towne Mall Area
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210 reviews from our community

Traveler rating
    121
    65
    15
    8
    1
See reviews for
50
49
20
61
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (210)
  • Mar-May only
    (51)
  • Jun-Aug only
    (74)
  • Sep-Nov only
    (52)
  • Dec-Feb only
    (33)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

Received very good service. Everything was as it should be. Although outside of hotel is under construction - did not impact our stay other than the front entrance being closed. Rooms were clean and quiet. Indoor pool was nice. Breakfast offered a wide selection.

Review collected in partnership with Hampton

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Appleton, Wisconsin
2 reviews
2 of 5 stars Reviewed 1 week ago

Entrance is under construction and the hotel has not made modifications to provide a tarp or overhang to protect you from the elements, you are unable to park and unload near the entrance and it is NOT ADA accessible. Inclement weather will make you enter soaked with rain, walking through inches of water or slush and very frustrated.

Review collected in partnership with Hampton

Was this review helpful? Yes
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for taking time to comment on your recent stay at Hampton Inn Madison East, and please accept my sincere apology for the issues you encountered during your time with us. We have made a few modifications to the back entrance, including a loading and unloading zone to allow guests closer proximity to the door and provided a bin... More

1 review
4 of 5 stars Reviewed 1 week ago

The rooms are being updated and the lobby and rooms are beautiful. When I was there it was pouring rain and you couldn't use the canopy to unload your stuff or get in the front door…so we got poured on. But the staff did have ponchos, umbrellas, and candy at the back door to help guests…nice, thoughtful touch…but available after... More

Review collected in partnership with Hampton

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Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for taking time to review Hampton Inn Madison East on TripAdvisor! We really appreciate your kind feedback. We can't wait to show off our new exterior, and we look forward to having you back when renovation is complete. I'll be passing your comments along to our entire team at our daily huddle. If I can be of any... More

Chicago, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

very high quality service and friendly staff equally complemented the nicely decorated room with excellent amenities. My family and I enjoyed our vacation with much of our time spent in the pool and hot tub. The cost to value ratio was well worth it. My family and I will definitely come again!

Review collected in partnership with Hampton

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Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thanks for your gracious review of Hampton Inn Madison East! We strive to go above and beyond for our guests every day and deliver a great value for the money. From our entire staff, we're so happy you enjoyed your stay! Whenever your travels bring you back to the Madison area, we would be delighted to serve you and your... More

Goleta
1 review
3 of 5 stars Reviewed 2 weeks ago

The place was the only one available due to a large exposition in town. That drove op the prices of all the hotels in town I wouldn't usually stay at a place undergoing renovation. Other than that, the place was OK... except for the paper cups

Review collected in partnership with Hampton

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Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for taking time to review Hampton Inn Madison East - we appreciate your candor. I really apologize it appears our exterior renovation got in the way of you having a great stay. Our goal is to do whatever we can to accommodate all guests to the best of our ability as we make improvements to the property, and... More

Naperville, United States
2 reviews
4 of 5 stars Reviewed 2 weeks ago

They're doing some work on the exterior which is supposed to be done by Dec 2014, but no impacts on the interior. Recently updated inside including bathrooms, beds and technology. Recommended for business or couples. Lots of nearby restaurants and a decent mall. Easy access to downtown.

Review collected in partnership with Hampton

Was this review helpful? Yes
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for sharing your review with the TripAdvisor community! I'm so thankful for reviews like yours'. Although, indeed, we are in the midst of an exterior renovation, we just finished up an expansive interior renovation earlier this year. Your patience and understanding as we make improvements is genuinely appreciated, and we can't wait to show off our new exterior... More

Minocqua, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

I really enjoy staying at Hampton Hotels. The quality is always top notch. I particularly like their on-the-wall room temperature control vs the units below the window. Also, I can always count on having a refrigerator in the room. The complementary breakfasts are consistent and do the job.

Review collected in partnership with Hampton

Was this review helpful? Yes
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for taking time to review Hampton Inn Madison East on TripAdvisor! We appreciate the gracious feedback. We know how important the "basics" like reliable AC, refrigerators, and complimentary breakfast are in a hotel stay, and our goal is to get all of these details just right with the friendly service you come to expect at Hampton. When your... More

Escanaba, Michigan
Contributor
13 reviews 13 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We love the Hilton brand hotels! Staff are always friendly and professional. Service is excellent and the complimentary breakfast, coffee, and cookies are great. We've stayed at several Hampton Inns in different locations and find their services consistently wonderful. Thank you for another great stay. We'll be back!

Review collected in partnership with Hampton

Was this review helpful? Yes
Phillip M, General Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for sharing your review of Hampton Inn Madison East with the TripAdvisor community! I really appreciate the kind words about our staff--I'll be happy to pass these along at our daily huddle. We look forward to serving you again! All the best, Phillip and Staff More

Madison, Wisconsin
Contributor
14 reviews 14 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great staff. Very cheerful and helpful. Interior public and private spaces very nice. Bedding was great. Only two relatively minor complaints: fresh breakfast fruit tasted funny and we were not notified in advance on construction on exterior (which will be continuing until November). Although construction noise was not too bad we didn't like plastic on our windows.

Review collected in partnership with Hampton

Was this review helpful? Yes
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for taking time to share your review with the TripAdvisor community! I'm so glad to hear you experienced great service at our hotel. I do apologize for the lack of notice of the renovation; it is our goal to reach every guest prior to arrival regarding the exterior renovation, and I'm sorry that we may have missed you.... More

Sioux Falls, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

I have stayed at many hotels on business the last several years, and this one is very average. There was nothing that set this one above the norm, which has it's good and bad elements. A good element was the complementary breakfast, a bad was the lack of vending machines and the Internet service.

Review collected in partnership with Hampton

Was this review helpful? Yes
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for sharing your feedback on Hampton Inn Madison East with the TripAdvisor community, and I sincerely apologize that we did not meet and exceed your expectations. We understand our guests have many options with regard to lodging in the Madison area, and our goal is to not only wow our guests with our property, but also help them... More

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Additional Information about Hampton Inn Madison East Towne Mall Area

Address: 4820 Hayes Road, Madison, WI 53704
Phone Number:
Location: United States > Wisconsin > Madison
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Madison East Towne Mall Area 2.5*
Number of rooms: 115
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Also Known As:
Hampton Inn Madison East Towne Mall Area Hotel Madison
Madison Hampton Inn

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