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Hampton Inn Madison East Towne Mall Area

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4820 Hayes Road, Madison, WI 53704
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Hampton Inn Madison East Towne Mall Area
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Hampton Inn Madison East Towne Mall Area
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283 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Springboro, Ohio
Level Contributor
63 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

On our way to a cabin outside Hayward, we stopped here for the night. The hotel is located in a quiet residential area, which is a plus after a long day fighting traffic. But there is only one restaurant within walking distance - a Perkins, and who wants to get back in the car and drive again? Despite assurances from... More 

Was this review helpful? Yes
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

The Hampton Inn here met its usual standard of comfort and amenities. Was concerned that a group of youth from at team would be noisy late but they quieted down before 10. Breakfast had a good variety though the eggs were kind of tasteless.

Review collected in partnership with Hampton

Was this review helpful? Yes
Phillip M, Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thanks very much for taking time to review your recent stay at Hampton Inn Madison East! As an entire staff, we are so pleased that you had a great experience here. Whenever your travels bring you back to Madison, it will be our pleasure to serve. Best, Phillip More 

New Brighton, MN, United States
1 review
5 of 5 stars Reviewed 1 week ago

My wife and I and a young nephew and niece saved money staying at Hampton Inn in Madison vs. a resort in Wisconsin Dells or Spring Green, WI, which were our main destinations. Excellent facilities and service.

Review collected in partnership with Hampton

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Phillip M, Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for sharing this great review on TripAdvisor! I hope you had a wonderful time exploring our city, and checking out all that Spring Green and the Dells have to offer! I hope you have the opportunity to recreate this trip and come see us again! Thank you again, for your review and for choosing Hampton Inn Madison East.... More 

Minneapolis, United States
1 review
4 of 5 stars Reviewed 1 week ago

Sports team was a pain. They were noisy and very active in the common room and the hallways. The kids were not controlled by their parents/coaches, or the hotel personnel. Check for a sports team presence before staying there.

Review collected in partnership with Hampton

Was this review helpful? Yes
Phillip M, Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for sharing this review on TripAdvisor, and please accept my sincere apology that your stay was not as restful as it should have been! We occasionally have sports teams stay with us at the hotel and we do our best as an entire staff to ensure noise is kept to a minimum, but at the same time everyone... More 

Randolph, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

This is a good value hotel in a very good location with excellent access to the Madison airport and a short drive to downtown Madison. The staff were extremely friendly. Plenty of restaurants within 5 minute ride. Major shopping mall within two minutes.

Review collected in partnership with Hampton

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Phillip M, Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thanks for sharing this great review, and a special thank you for giving our staff a shout out! We really value this feedback, and view it both as encouragement and as the best way we can improve our hotel. We look forward to serving you on your next trip to Madison! Best, Phillip More 

Mt Prospect
Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This Hampton was tucked away on side streets. It was unexpected so it was a little challenging to get to. We had a very nice stay. We had the pool to ourselves. The area was very clean. The beds were comfortable, and the room was clean. The only thing I did not like was that the room was a little... More 

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Phillip M, Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for sharing this great review on TripAdvisor! We really value this feedback and appreciate guest candor--it's truly the best way we can improve. Thanks for mentioning our staff here as well! Next time you find yourself in Madison, please come back and see us! Best, Phillip and Staff More 

Blaine
Level Contributor
9 reviews
6 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Very clean and attractive Hampton. Easy check-in using the digital internet check-in, which provides minimal time at the front desk. Shopping plaza and restaurants across the street and many activities within a few miles of the hotel. Friendly staff and a satisfying breakfast.

Review collected in partnership with Hampton

Was this review helpful? Yes
Phillip M, Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thanks for sharing this great review, and thanks for highlighting your experience with our E-CheckIn program! This is really a terrific program that allows guests to choose their desired room prior to arrival directly from a digital map of the hotel. I'm glad it made for a convenient and efficient experience for you. When you are in the area again,... More 

Milwaukee, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

air conditioning system not working upon arrival exhaust fan in bathroom not working light out in bathroom had to request room to be cleaned. The beds were made, towels replaced but did not vacuum after request

Review collected in partnership with Hampton

Was this review helpful? Yes
Phillip M, Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for sharing your recent stay on TripAdvisor, and please accept my sincere personal apology for the quality of this stay. All of the issues you mentioned are items that we strive to check for on a daily basis in every room to ensure a very high standard is being met and exceeded at our hotel. I am so... More 

Homer Glen, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Hampton is pretty consistent in their product. This was a typical Hampton. It is in a very quiet area of Madison near East Town Mall. Personable and helpful staff. Clean facility. I stay in a lot of Hamptons for business travel, and I do get tired of the breakfasts. Although, this one actually had some blueberries, papaya - good fruit.... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Phillip M, Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for sharing this review with us! There are indeed so many great Hampton Inns to choose from across the country, and I'm glad you were able to land with us for a night in Madison. We appreciate the kind words about the hotel and our brand. Please come and see us next time you are travelling to Madison!... More 

Madison, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Helpful, courteous, and pleasant staff. Clean and nicely appointed room. Very nice complimentary breakfast in the morning. I stayed here one night to complete a PD Graduate class in Madison, and felt rested and ready the next day for my class. I would stay there again it was super!

Review collected in partnership with Hampton

Was this review helpful? Yes
Phillip M, Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thanks for sharing this great review on TripAdvisor! Indeed, we strive to meet a very high standard when it comes to service and cleanliness. I'm glad we met this standard for you! I hope all went well with your class, and I look forward to the next opportunity to host you at Hampton Inn Madison East. Best Regards, Phillip and... More 

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