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Hampton Inn Madison East Towne Mall Area

2.5 of 5 4820 Hayes Road, Madison, WI 53704
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Certificate of Excellence 2014
Hampton Inn Madison East Towne Mall Area
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Hampton Inn Madison East Towne Mall Area
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215 reviews from our community

Traveler rating
    124
    67
    15
    8
    1
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63
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Berrien springs
1 review
4 of 5 stars Reviewed 3 days ago NEW

The hotel itself was wonderful, and enjoyable -- very pleasant! I normally do stay at this hotel, as it is on route to our visits to Mayo Clinic. I enjoy the warm cookies at the desk. :) Don't leave anything, you may not get it back.

Review collected in partnership with Hampton

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River Hills, United States
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

The facility is newly remodeled, very nicely done. You can depend on The Hampton Inns every where you go, no need to wonder about what you are getting. The location was a little hard to find "up on the hill". The staff was friendly and the desk staff was kind enough to look up and print out directions to our... More

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Cedar Rapids, Iowa
Top Contributor
61 reviews 61 reviews
38 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed here twice over the last week flying in and out of Madison. I use my GPS to get there and I have no trouble finding the hotel. On my return to Madison, my flight was late so I had to call to be let in. The front desk clerk was super friendly and even gave me snacks. Thank you.... More

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IL
Top Contributor
189 reviews 189 reviews
80 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Some other reviews mentioned difficulty in getting here, and they're right. You can see it from the interstate and the highway, but it still takes paying attention to get there. Rooms were nice and clean, breakfast area was plenty large enough, and the hotel was pretty quiet. Yes, they are doing a lot of outside remodeling, so my window was... More

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Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for taking time to share your review with the TripAdvisor community! As an entire staff, I'm glad we were able to make your stay a comfortable one. As you mentioned, we are indeed just up the frontage road off of East Washington Ave/151; if you are back in Madison and have any trouble locating us, our front desk... More

Moline, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Practically right across the street from the mall, with the Capitol building visible straight down Washington, I couldn't have asked for a better place to stay while in town for a wedding. The frontage roads are a little hard to navigate (and watch for the stop sign on the way out - may have blown through that), but once I... More

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Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for sharing your gracious review of Hampton Inn Madison East with the TripAdvisor community! I'm glad your time with us was a restful one, and I hope we have the opportunity to be of service to you again in the future. From the entire staff at Hampton Inn Madison East, thank you for your outstanding review. All the... More

1 review
5 of 5 stars Reviewed October 23, 2014

Received very good service. Everything was as it should be. Although outside of hotel is under construction - did not impact our stay other than the front entrance being closed. Rooms were clean and quiet. Indoor pool was nice. Breakfast offered a wide selection.

Review collected in partnership with Hampton

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Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for taking time to share your review with the TripAdvisor community! We genuinely appreciate your feedback. I thank you for your patience while we had our front entrance closed during your stay; I'm happy to report that the front entrance is now renovated and fully operational! I will pass along your kind words to our staff at our... More

Appleton, Wisconsin
2 reviews
2 of 5 stars Reviewed October 18, 2014

Entrance is under construction and the hotel has not made modifications to provide a tarp or overhang to protect you from the elements, you are unable to park and unload near the entrance and it is NOT ADA accessible. Inclement weather will make you enter soaked with rain, walking through inches of water or slush and very frustrated.

Review collected in partnership with Hampton

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Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for taking time to comment on your recent stay at Hampton Inn Madison East, and please accept my sincere apology for the issues you encountered during your time with us. We have made a few modifications to the back entrance, including a loading and unloading zone to allow guests closer proximity to the door and provided a bin... More

1 review
4 of 5 stars Reviewed October 16, 2014

The rooms are being updated and the lobby and rooms are beautiful. When I was there it was pouring rain and you couldn't use the canopy to unload your stuff or get in the front door…so we got poured on. But the staff did have ponchos, umbrellas, and candy at the back door to help guests…nice, thoughtful touch…but available after... More

Review collected in partnership with Hampton

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Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for taking time to review Hampton Inn Madison East on TripAdvisor! We really appreciate your kind feedback. We can't wait to show off our new exterior, and we look forward to having you back when renovation is complete. I'll be passing your comments along to our entire team at our daily huddle. If I can be of any... More

Chicago, United States
2 reviews
5 of 5 stars Reviewed October 14, 2014

very high quality service and friendly staff equally complemented the nicely decorated room with excellent amenities. My family and I enjoyed our vacation with much of our time spent in the pool and hot tub. The cost to value ratio was well worth it. My family and I will definitely come again!

Review collected in partnership with Hampton

Was this review helpful? Yes
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thanks for your gracious review of Hampton Inn Madison East! We strive to go above and beyond for our guests every day and deliver a great value for the money. From our entire staff, we're so happy you enjoyed your stay! Whenever your travels bring you back to the Madison area, we would be delighted to serve you and your... More

Goleta
1 review
3 of 5 stars Reviewed October 9, 2014

The place was the only one available due to a large exposition in town. That drove op the prices of all the hotels in town I wouldn't usually stay at a place undergoing renovation. Other than that, the place was OK... except for the paper cups

Review collected in partnership with Hampton

Was this review helpful? Yes
Phillip M, Front Office Manager at Hampton Inn Madison East Towne Mall Area, responded to this review

Thank you for taking time to review Hampton Inn Madison East - we appreciate your candor. I really apologize it appears our exterior renovation got in the way of you having a great stay. Our goal is to do whatever we can to accommodate all guests to the best of our ability as we make improvements to the property, and... More

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Additional Information about Hampton Inn Madison East Towne Mall Area

Address: 4820 Hayes Road, Madison, WI 53704
Phone Number:
Location: United States > Wisconsin > Madison
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Madison East Towne Mall Area 2.5*
Number of rooms: 115
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Also Known As:
Hampton Inn Madison East Towne Mall Area Hotel Madison
Madison Hampton Inn

36 photos of this hotel

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