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All 63 Madison hotels

Crowne Plaza Hotel Madison

3.5 of 5 Hotel   |   4402 E Washington Ave, Madison, WI 53704
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Ranked #45 of 63 hotels in Madison
A recent review
5 of 5 stars reviewed 1 week ago
RuthGWausau_WI Wausau
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293 people have reviewed this hotel

Traveler rating
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    75
    69
    46
    38
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109
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
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English first
Wausau
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel is clean & comfortable. Especially love that a Starbucks is on location. Hotel staff that we encountered were open, friendly & courteous. The pub / restaurant on location has a great selection of brews, with the dinner menu providing scrumptious meals. I have been here for corporate events, with fabulous service and great appetizers. It is certainly a cut... More

Was this review helpful? Yes
Tracey H, Director of Sales at Crowne Plaza Hotel Madison, responded to this review

Dear RuthGWausau_WI, Thank you for your recent review. It sounds like you thoroughly enjoyed your stay, and who doesn’t love a Starbucks in the lobby? I’m glad that you were able to stop into our Growlers Bar & Grille; our Chef does his absolute best to make sure our menu items are delectable. We look forward to having you as... More

Lake Geneva, Wisconsin
Top Contributor
62 reviews 62 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

First time staying at this hotel while in town for work and it did the trick although it did not provide a lot of the room amenities that others do for less money when staying a few nights at one location. I checked in late on labor day evening and my check in was quick and efficient. I was put... More

Was this review helpful? Yes
Tracey H, Director of Sales at Crowne Plaza Hotel Madison, responded to this review

Dear Hexx17, Thank you for your recent review and I’m glad you gave the Crowne Plaza a try for your travel needs. I am sorry that your shower head and water pressure were not functioning quite as well as they should have been, but I am glad to know that you slept well in our beds and that our Front... More

Skokie, Illinois
1 review
4 of 5 stars Reviewed 1 week ago

We got this hotel on Hotwire, and although I was a little nervous based on some other reviews, the hotel was actually very nice. The rooms are probably not recently decorated, but they are not outdated, and look nice. We had a room overlooking the lobby, and although I expected it to be loud, we could not hear any noise... More

Was this review helpful? Yes
Tracey H, Director of Sales at Crowne Plaza Hotel Madison, responded to this review

Dear ESPN13, Thank you for your review. We take great pride in our hotel and are glad that you enjoyed your stay with us. We are in the process of ordering larger beds for our rooms and would welcome you back to give one a try! Thank you again for making the Crowne Plaza Madison your choice for travel and... More

Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here one night in August while passing through. Picked the hotel based on previous experiences at Crowne Plazas. The lobby is modern and clean, but that's about the only positive about the location. The room they gave us, based on a two person reservation, only had a full size bed with a mattress that felt like it was from... More

Was this review helpful? Yes
Tracey H, Director of Sales at Crowne Plaza Hotel Madison, responded to this review

Good Day Bmargner, Thank you for your review and please accept my personal apology for the unpleasant experience you had. It is not customary for us to provide such disappointing stays. I truly hope that you will consider staying with us again, as we would love the opportunity to provide you with exceptional service and accommodations. I would welcome speaking... More

Madison, Wisconsin
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel is great. The bar is nice and their food is amazing. Also, I love that they have a Starbucks in the lobby. The room was big, the beds are comfortable and the shower's water pressure is good. (If you are like me the water pressure in a shower is a pretty big deal) All in all a good... More

Was this review helpful? Yes
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback. I am so glad you had a good experience at our hotel. We value your business and look forward to your next visit to Madison. Have a great day. More

West Palm Beach, Florida
1 review
5 of 5 stars Reviewed 3 weeks ago

I was in Madison visiting family and have always loved the Crowne Plaza brand so I decided to stay here and the location was ideal--right across the street from the mall, dozens of restaurants and downtown only 10 minutes away. The staff were some of the friendliest I have ever seen and went out of their way to make sure... More

Was this review helpful? Yes
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest, Thank your for taking the time to write this review. I am so glad you expectations were met and exceeded for your most recent stay at our hotel. We value your business. Thank you for making Crowne Plaza your brand of choice. We look forward to your next visit. Have a great day--- More

frankfort,ky
Top Contributor
83 reviews 83 reviews
13 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Hotel is not pleasant. Swimming pool in lobby is like being in a glass cage. Two computers in lobby; one had keyboard with letters and numbers scraped out(off) complained to front desk and was told that they would "make note of it"..hotel just doesn't care! Starbucks ( with little to sell) in lobby..maybe the hotel could offer a weary traveller... More

Was this review helpful? Yes
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest, I am so sorry we did not meet your expectations. We value your business and hope you will try us again the next time you are in Madison, Thank you and have a great day---- More

Warner Robins, GA
Top Contributor
63 reviews 63 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Just spent 6 days here. There's lots of good and fewer, not so much. Frig - if you want one, it'll cost $20. A day! Not worth it, especially since the first one the maintenance guy brought me caused major puddles on the carpet. Way better to bring your own cooler and stock it with ice each day. Speaking of... More

Was this review helpful? Yes
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest, Thank you for your comments. I am sorry we did not meet your expectations. We value your business and we hope you will try us again the next time you are in Madison. Have a great day........ More

Aurora
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

I really liked it! Very clean hotel! Nice size rooms, we only stayed one night, but we will definately go back! We loved the area too! The hotel had great food, and very nice people working there! Great pool and work out room! We had a very nice stay! Highly recommend It!

Was this review helpful? Yes
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest, Thank you for the great feedback. We are so glad we were able to meet your expectations. Thank you for making Crowne Plaza your Brand of choice. We value your business and look forward to your return the next time you are in Madison. Have a great day... More

Chicago, IL
Top Contributor
58 reviews 58 reviews
26 hotel reviews
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed 4 weeks ago

With an experience as bad as this one, it's hard to be brief. I regularly choose IHG properties because usually the experience is good. However, this one fell far short - so much so that I just finished writing the President of IHG. I will never stay here again, and I advise you to choose another Madison area hotel. A... More

Was this review helpful? Yes 1
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest, Thank you for your comments, they will be shared with the team. I am sorry that we did not meet your expectations. We value your business. Have a great day. More

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Additional Information about Crowne Plaza Hotel Madison

Address: 4402 E Washington Ave, Madison, WI 53704
Phone Number:
Location: United States > Wisconsin > Madison
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Madison 3.5*
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Also Known As:
Crowne Plaza Madison
Madison Crowne Plaza

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
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Official Description (provided by the hotel)
Madison Crowne Plaza Hotel is located in Madison Wisconsin, and is the place to meet for meetings and weddings alike. Our premier Madison hotel is located on the east side, only 3 miles to Dane County Regional Airport, with free 24 hour airport shuttle (departing hotel on every hour), and near to downtown Madison, Monona Terrace Convention Center, Alliant Energy Center and Coliseum, The Kohl Center, The new Overture Center for the Arts, University of Wisconsin and the Wisconsin State Capitol. The hotel has recently upgraded beds to a new level of comfort with 7-pillows, a plush duvet, luxurious sheets and a pillow-top mattress. A great night sleep-guaranteed! The Crowne Plaza Madison, Wisconsin is a newly renovated 6 story hotel conveniently located off I-90/94/39, near East Towne Mall, Madison's largest mall, as well as theatres and restaurants. The Crowne Plaza Hotel Madison - East Towne, a family-friendly hotel where kids stay free in parents' room and ages 12 and under eat free. Don't leave your pet home alone - the Crowne Plaza Madison is a pet-friendly hotel, offering added amenities at check-in for your furry friend! Crowne Plaza, the best value for Madison Wisconsin Hotels. ... more   less 
Number of rooms
71

Questions & Answers

Questions? Get answers from Crowne Plaza Hotel Madison staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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