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All 62 Madison hotels

Crowne Plaza Hotel Madison

3.5 of 5 Hotel   |   4402 E Washington Ave, Madison, WI 53704
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Ranked #47 of 62 hotels in Madison
A recent review
4 of 5 stars reviewed 4 weeks ago
Julie H Stanley, Virginia
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239 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Any
English first
Washington DC, District of Columbia
1 review
1 of 5 stars Reviewed 2 weeks ago

This hotel was recommended by a coworker, because of location to the hotel and the free shuttle service. upon arrival i was greeted by a friendly front desk staff, and was able to check in early. Got to my room to find that I was put in a room with double beds, way too small for a guy that is... More

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Houston, Texas
1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

I'm in the customer service field, and there staff was not very friendly. If I'm gonna be paying for a place to stay for the prices they charge for rooms, I would want better friendly service! Just awful:(

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Tsunset97, Thank you for taking the time to post a review of our property. We would like to apologize for the experience you had with the service you received and any inconvenience you may have encountered that did not live up to your expectations. We are hospitality professionals who pride ourselves on delivering world class experience. For that reason,... More

Stanley, Virginia
1 review
4 of 5 stars Reviewed 4 weeks ago

Very nice facility, extremely comfortable bed, and nice, quiet room. The pool and whirlpool seem like they are brand new. Had a problem with room service and they went well beyond canceling the meal charges in order to remedy it. After I left the hotel, the Head Chef even called me to personally apologize. I really appreciate that. Mistakes happen,... More

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St. Paul
Senior Contributor
49 reviews 49 reviews
26 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 4 weeks ago

If you are looking for a contemporary hotel probably not your place today. They are remodeling and they need to. Food is good; service is good; conference rooms are nice and they do a great job helping and servicing. Really the only knock is to get the remodel completed. They don't overcharge for the rooms but it may be a... More

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Madison, responded to this review

Dear BriN188, Thank you very much for sharing your experience with us. We appreciate your compliments on the food, service and conference rooms. However, I sincerely apologize for you did not find some aspects of our hotel to your liking. We regret that this has negatively impacted your overall experience with us. Your comments are being shared with the hotel... More

Webster, Wisconsin, United States
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 7, 2014

We had stayed at this hotel before, so when we had to be in Madison for three nights, we were confidant that this hotel would fill the bill. It did not disappoint! The room was quiet and the bed was comfortable. Arriving around the supper hour the first night, we were happy to find the bar menu to our liking.... More

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Jersey City, New Jersey
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 13, 2014

Ok, so a huge snowstorm here in the east has crippled air travel.......6000 flights cancelled over more than 2 days. Called hotel to explain our flight had been cancelled........but being within 24 hrs of check in, they had no sympathy and kept all our money. Yes I realize it's written policy, but if you are unfortunate enough to stay here,... More

Was this review helpful? Yes 4
20 reviews 20 reviews
16 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed January 28, 2014

Flying out of Madison on a 6 a.m. flight and needed to travel to Madison and stay overnight because of bad weather predicted. Called around to hotels near the airport and the Crowne Plaza was the only one that had a 24 hour shuttle to the airport. Made the reservation over the telephone and the front desk was very helpful... More

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13 reviews 13 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed January 27, 2014

Everything at the hotel was great BUT the bed was so hard I couldn't sleep. I already have back issues and couldn't get comfortable as the bed was like sleeping on the floor. Everything else was nice except for this and unfortunately, the sleeping/bed are a very important part of a stay in a hotel.

Was this review helpful? Yes 2
Denver, Colorado
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
67 helpful votes 67 helpful votes
2 of 5 stars Reviewed January 25, 2014

I recently spent three nights at this hotel. The cons far outweigh this pros, and I could not recommend this hotel. I've stayed at the Cambria and Holiday Inn about a mile away and they are much better. Cons: ~Freezing cold lobby including the bar area. I know it is winter but they should be prepared for a Wisconsin winter.... More

Was this review helpful? Yes 3
Maple Grove, Minnesota
Senior Contributor
37 reviews 37 reviews
31 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 19, 2014

My experience with this hotel is limited to just one night, but we found it to be very comfortable and pleasant. Their pet fee is only $25, which is very cheap relative to the quality of hotel. We choose to stay at the Crowne Plaza because others of this quality were charging $75-$100 for our dog. They even provide a... More

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Additional Information about Crowne Plaza Hotel Madison

Also Known As:
Crowne Plaza Madison
Madison Crowne Plaza
Address: 4402 E Washington Ave, Madison, WI 53704
Phone Number:
Location: United States > Wisconsin > Madison
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #47 of 62 hotels in Madison
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Madison 3.5*
Official Description (provided by the hotel):
Madison Crowne Plaza Hotel is located in Madison Wisconsin, and is the place to meet for meetings and weddings alike. Our premier Madison hotel is located on the east side, only 3 miles to Dane County Regional Airport, with free 24 hour airport shuttle (departing hotel on every hour), and near to downtown Madison, Monona Terrace Convention Center, Alliant Energy Center and Coliseum, The Kohl Center, The new Overture Center for the Arts, University of Wisconsin and the Wisconsin State Capitol. The hotel has recently upgraded beds to a new level of comfort with 7-pillows, a plush duvet, luxurious sheets and a pillow-top mattress. A great night sleep-guaranteed! The Crowne Plaza Madison, Wisconsin is a newly renovated 6 story hotel conveniently located off I-90/94/39, near East Towne Mall, Madison's largest mall, as well as theatres and restaurants. The Crowne Plaza Hotel Madison - East Towne, a family-friendly hotel where kids stay free in parents' room and ages 12 and under eat free. Don't leave your pet home alone - the Crowne Plaza Madison is a pet-friendly hotel, offering added amenities at check-in for your furry friend! Crowne Plaza, the best value for Madison Wisconsin Hotels. ... more   less 
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