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All 63 Madison hotels

Crowne Plaza Hotel Madison

3.5 of 5 Hotel   |   4402 E Washington Ave, Madison, WI 53704
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52%
Ranked #44 of 63 hotels in Madison
A recent review
3 of 5 stars reviewed 3 days ago
OldManBob North Carolina
  • Reviews (271)
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271 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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English first
Rocky Mountain National Park, Colorado
Top Contributor
91 reviews 91 reviews
45 hotel reviews
127 helpful votes 127 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

First, the good. Location -- across from East Towne Mall and the bus. East Towne has a lot of chain restaurants and is a smaller indoor mall. There is an airport shuttle offered. Now to the bad. This hotel ranks as the worst I have ever stayed in. My room had mold on the ceiling, woodwork and on the curtains.... More

Was this review helpful? Yes
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest, I am so sorry we did not meet your expectations. We would appreciate an oportunity to make this right with you. Please feel free to contact the General Manager at your convenience. We value your business. Have a great day.... More

North Carolina
Contributor
13 reviews 13 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Thought I had posted this review previously, but overlooked it. This is about our a stay in 03-2014. Overall room was nice. Stayed during winter and room had almost no heat, likely due to our rooms location directly by the elevator lobby. Room seemed to draw all the cold air from lobby, under gap at bottom of door into the... More

Was this review helpful? Yes
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest, Thank you for your feedback. We apologize that your stay did not meet all expectations. We would appreciate an opportunity to make this right with you. Please feel free to contact the General Manager at anytime. We value your business. Have a great day... More

Davenport, Iowa
1 review
1 of 5 stars Reviewed 6 days ago NEW

Today the pool was very dirty at the bottom and it appeared there was a cardboard applicator of some sort lying on the bottom. We have stayed numerous years this was the first the stay did not feel very clean.

Was this review helpful? Yes
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest. We apologize that you had a poor experience at our hotel. We would appreciate an opportunity to make this right with you. Please call the hotel direct and ask for the General Manager. We value your business. Have a great day... More

Denver
Contributor
13 reviews 13 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Let me start off with the positive... it's located across the street from the East Towne mall and quite a few good (mostly chain) restaurants. It's an indoor mall but it does have a lot of good shops (if you're a wig wearer, I found a place to get wigs for as low as $18. The store is called Selah... More

Was this review helpful? Yes
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest, I am sorry you had a poor experience at our hotel. We would appreciate an opportunity to make this right with you. Please feel free to contact the General Manager at anytime. We value your business. Thank you for your feedback. It is based on what we hear from our guests that we strive for improvement. Have a... More

Minnesota
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I got this hotel via Priceline bid, and after reading reviews, was skeptical. I needn't have been. We were assigned a very nice room (with two double beds, which was fine, given that it was my daughter and I). Clean. Spacious. Well appointed. Quiet. Comfortable beds. I really do not see the "negative" reviews! For what I paid, this hotel... More

Was this review helpful? Yes
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest, Thank you for your comments. I am glad you had a positive Experience at our hotel. We value your business and we look forward to your next trip to Madison. Enjoy your day... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We put a bid in for $96.00 on Priceline and got it, with taxes and fees it was $118.00. However, when we got there we had to rent a roll away bed for $20 and we have a dog and that was $25. We had a room near the elevator, but it was nice room and we didn't hear any... More

Was this review helpful? Yes
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear guest. Thank you for your comments. It is based upon our guests feedback that we strive to improve. We would appreciate an opportunity to make this right with you, Please feel free to call the hotel and ask for the General Manager. We hope to see you on your next trip to Madison. Have a great day... More

Mesa, Arizona
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here when my plane was delayed due to a tornado. There is a free shuttle that picked me up from the airport and that was a sight for sore eyes at 3am. The person at the front desk said that breakfast was until 11am but that had changed to 10am, so I missed breakfast (again it was 3am... More

Was this review helpful? Yes
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest. Thank you for your comments. Glad we were able to be of service during such turbulant weather. Thank you for your business. We look forward to your next visit to Madison. Enjoy your day. More

Duluth, Minnesota
2 reviews
1 of 5 stars Reviewed 1 week ago

When we arrived to the hotel, it was about 9pm. There was one person checking guests in, with a line of about 5 or 6 people waiting. When we finally got up to our room, there was a pile of dirty towels on the bathroom floor, no soaps in the bathroom, and hair on the bed. We then had to... More

Was this review helpful? Yes
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest. We are very sorry we did not meet your expectations. We would appreciate an opportunity to make this right with you. Please call the hotel direct and ask for the General Manger. We value your business. Thank you and have a good day... More

Memphis, TN
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Crowne Plaza is aging, but is being kept quite well. My king suite was clean and spacious, though the sofa had some sagging and upon first entrance, the room has a bit of an odor that was probably due to its aging. Pricing at $179 was not a great value being that it is showing its age, but overall... More

Was this review helpful? Yes
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Valued Guest, Thank you for your feedback. We are glad you had a positive experience overall in our hotel. Thank you for making the Crowne Plaza your brand of choice. Have a great day.... More

Saint Germain, Wisconsin
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have stayed at the Crowne Plaza by the East Towne Mall on numerous occasions. I really love the pool! The exercise facilities get by but nothing special. I have been noticing some of the hall carpeting is getting worn and some major water damage near the front lobby. However, the room cleanliness has always been good. They do have... More

Was this review helpful? Yes
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Valued guest, Thank you for taking the time to give us your feedback. We appreciate your business and we look forward to your next visit to Madison. Thank you for making Crowne Plaza your hotel brand of choice. Enjoy your day.... More

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Additional Information about Crowne Plaza Hotel Madison

Address: 4402 E Washington Ave, Madison, WI 53704
Phone Number:
Location: United States > Wisconsin > Madison
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Madison 3.5*
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Also Known As:
Crowne Plaza Madison
Madison Crowne Plaza

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Madison Crowne Plaza Hotel is located in Madison Wisconsin, and is the place to meet for meetings and weddings alike. Our premier Madison hotel is located on the east side, only 3 miles to Dane County Regional Airport, with free 24 hour airport shuttle (departing hotel on every hour), and near to downtown Madison, Monona Terrace Convention Center, Alliant Energy Center and Coliseum, The Kohl Center, The new Overture Center for the Arts, University of Wisconsin and the Wisconsin State Capitol. The hotel has recently upgraded beds to a new level of comfort with 7-pillows, a plush duvet, luxurious sheets and a pillow-top mattress. A great night sleep-guaranteed! The Crowne Plaza Madison, Wisconsin is a newly renovated 6 story hotel conveniently located off I-90/94/39, near East Towne Mall, Madison's largest mall, as well as theatres and restaurants. The Crowne Plaza Hotel Madison - East Towne, a family-friendly hotel where kids stay free in parents' room and ages 12 and under eat free. Don't leave your pet home alone - the Crowne Plaza Madison is a pet-friendly hotel, offering added amenities at check-in for your furry friend! Crowne Plaza, the best value for Madison Wisconsin Hotels. ... more   less 
Number of rooms
71

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