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Baymont Inn & Suites Madison West

2.5 of 5
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8102 Excelsior Drive, Madison, WI 53717
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Baymont Inn & Suites Madison West
Best prices for: 1 room 1 guest
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Ranked #44 of 64 Hotels in Madison
A recent review
4 of 5 stars reviewed 1 week ago
mark s Barrington, Illinois
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437 reviews from our community

Traveler rating
    117
    138
    98
    57
    27
See reviews for
131
71
33
152
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Barrington, Illinois
Top Contributor
66 reviews 66 reviews
25 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed one night, arrived very late, however the front desk staff was friendly and helpful. The rooms are average to above average size, clean, and beds comfortable. Breakfast is average similar to like hotels that have free breakfast. Nice pool area for the kids if you bring them. We'd stay again, great value, clean, safe, nice staff, and basically... More 

Was this review helpful? Yes
Baymontmw, Guest Relations Manager at Baymont Inn & Suites Madison West, responded to this review

Dear Mark S, Thank you sharing your experience at our hotel; we appreciate your detailed review. Thank you for rating us highly in the areas of service, rooms and value. I’m pleased to hear that you enjoyed our amenities and had a great stay. We have been gradually updating our rooms and take great pride in maintaining our hotel as... More 

Stevens Point, Wisconsin
1 review
4 of 5 stars Reviewed 1 week ago

My husband had a stem cell transplant in Madison, I staid at the hotel for 7 weeks. The manager and staff were excellent to me. After the first week they all greeted me by my name. My husband was in the hospital, and it made him more comforting that the staff was so great to me. I would recommend this... More 

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Baymontmw, Guest Relations Manager at Baymont Inn & Suites Madison West, responded to this review

Dear Carmen & Mike, It was really a pleasure having you stay with us. Our staff just loved getting to know you- seeing your smiling face every morning and positive attitude during such a difficult time was truly inspiring. It makes me so happy to know that you felt taken care of and had great experiences with everyone here. I... More 

Seattle, Washington
1 review
4 of 5 stars Reviewed 1 week ago

Hotel was comfortable and staff were nice. Walls were really thin and could here my neighbors talking and their TV all too well.

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Baymontmw, Guest Relations Manager at Baymont Inn & Suites Madison West, responded to this review

Dear Kathy K, Thank you for rating us highly in the areas of cleanliness, service, and value! We appreciate you taking the time out of your busy schedule to tell us about your stay. I’m happy to hear you were made comfortable and had a great experience with our staff. Please know your concerns will be brought to the attention... More 

none
1 review
4 of 5 stars Reviewed 4 weeks ago

The room and facility was attractive and clean. Even with a big troop of high school students, the experience was quiet. I rated this facility very good rather than excellent for two reasons: Lack of an elevator and not rewarding my stay with Wyndom Reward points because I booked through a third party.

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Baymontmw, Guest Relations Manager at Baymont Inn & Suites Madison West, responded to this review

Dear Bruce L, Thank you for sharing your review of your stay with us- so nice to hear you had a great stay. I’m sorry to see you weren’t explained the Wyndham Rewards system. Stays are only credited by the Wyndham system when the guest is directly charged, but when you pre-pay online through a third party, the hotel receives... More 

Chaska, Minnesota
Contributor
14 reviews 14 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Nice property well maintained. Breakfast was wonderful! Being a midwesterner myself a breakfast of a waffle just doesn't cut it. This place rocks, eggs, sausage, even hash! That is a breakfast fitting of Madison. Clean room, good shower and fluffy towels everything a hotel should have.

Was this review helpful? Yes
Baymontmw, Guest Relations Manager at Baymont Inn & Suites Madison West, responded to this review

Dear Slarsons, Thank you for all your wonderful words about our hotel! I'm so happy you enjoyed yourself. Please come visit us any time you are in Madison again. Have a great day & best wishes, Adanze K. Guest Services More 

1 review
3 of 5 stars Reviewed 4 weeks ago

I came to the Baymont Inn because I was taking a giant licensing exam in the morning and decided to get a good night sleep in Madison the night before. Overall, I loved the hotel. The staff were very friendly and helpful, and I loved the complimentary happy hour. However, there are a few issues I want to address. My... More 

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Baymontmw, Guest Relations Manager at Baymont Inn & Suites Madison West, responded to this review

Dear Jason S, Thank you for taking the time to share your experience. I'm so happy you loved our hotel & happy hour and found the staff to be very friendly! This is great to hear and I will pass it on to everyone. I'm sorry to hear you weren't happy with the location of your room and that you... More 

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