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Baymont Inn & Suites Madison West

2.5 of 5
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8102 Excelsior Drive, Madison, WI 53717
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Baymont Inn & Suites Madison West
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Ranked #43 of 64 Hotels in Madison
A recent review
3 of 5 stars reviewed 5 days ago
Michelle B Marquette, Michigan
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426 reviews from our community

Traveler rating
    114
    133
    96
    56
    27
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130
69
32
147
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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  • English first
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English first
  • All months
    (426)
  • Mar-May only
    (98)
  • Jun-Aug only
    (98)
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    (149)
  • Dec-Feb only
    (81)
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Atlanta, Georgia
1 review
2 of 5 stars Reviewed yesterday NEW

(1) The first room I was put in smelled of stale smoke, event though I asked for a non-smoking room. (2) The second room with its view of the Trash Dumpsters (3) The second room's bathroom was low-quality. The fixtures on the tub were not installed correctly. (4) No room service the first day until I asked for it. I... More 

Review collected in partnership with Baymont Inn & Suites

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Marquette, Michigan
1 review
3 of 5 stars Reviewed 5 days ago NEW

Would be nice to have elevators. We had very heavy dance bags and ha to lug them up stairs ourselves, we did not have an offer of help from the front desk. Upon check-in we were not given coupons to the lounge like others in our party that checked in, we were also not told about the pizza and popcorn... More 

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Madison, Wisconsin
1 review
2 of 5 stars Reviewed 2 weeks ago

The pillows were travel size pillows not bed pillows. Ridiculously small and uncomfortable. And the furnace was annoying clicking on and off all the time so switched it to fan mode to stay on constant but still continued to click on and off.

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Baymontmw, Guest Relations Manager at Baymont Inn & Suites Madison West, responded to this review

Dear Pamela M, Thank you for sharing your experience with us, we value your comments and constructive criticism. I must say I am disappointed to hear you did not sleep well, I wish we would have known about your dissatisfaction during your stay. Please know that if you are ever in need of extra pillows or have any concerns, we... More 

Malden, Illinois
1 review
1 of 5 stars Reviewed 2 weeks ago

Would not ever stay here again. The room smelled like smoke even though it was non-smoking. The shower was luke warm at best. The refrigerator didn't work we had to put ice in the sink to put some food in it. The pillows were small uncomfortable and odd shaped. The stairs were dirty. The walls were paper thin. We were... More 

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Baymontmw, Guest Relations Manager at Baymont Inn & Suites Madison West, responded to this review

Dear David S, Thank you for taking the time share your review. We value your constructive criticism and will be discussing your stay with all departments involved so that we can better our guest’s experiences and continue to provide exemplary service. Please know your comments and concerns will be brought to management’s attention. I hope the next time you are... More 

Rochester, Minnesota
1 review
4 of 5 stars Reviewed 2 weeks ago

This is the best value I've seen in a long time. Great happy hour, spacious rooms and friendly staff. I will be staying here for my next trip to Madison. Location is perfect, right off the highway, walking distance to restaurants and there is a shopping mall just blocks away. Free wifi and a free breakfast-well done.

Was this review helpful? Yes
Baymontmw, Guest Relations Manager at Baymont Inn & Suites Madison West, responded to this review

Dear Vic L, Thank you so much for taking the time to share your experience at our hotel! I'm happy you enjoyed our wonderful amenities and we look forward to you choosing Baymont for your next trip to Madison. If you didn't get a chance, take a dip in our indoor heated pool & jacuzzi next time you stop by... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The front desk staff were very friendly. The rooms were clean and comfortable. We enjoyed the warm pool and the hot tub was wonderful! There was a big selection of breakfast items in the morning that were very good. I would definitely reserve a room there again in the future.

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Baymontmw, Guest Relations Manager at Baymont Inn & Suites Madison West, responded to this review

Dear MacKaylaschaetz, Thank you so much for your kind words about our property, I will pass them on to everyone! I am so happy you enjoyed your stay at Baymont and had a great experience. Come back anytime!! Best wishes, Adanze K. Guest Services More 

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