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Baymont Inn & Suites Madison West

2.5 of 5
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8102 Excelsior Drive, Madison, WI 53717
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Baymont Inn & Suites Madison West
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Ranked #43 of 64 Hotels in Madison
A recent review
3 of 5 stars reviewed 5 days ago
Marilyn S Indianapolis
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432 reviews from our community

Traveler rating
    116
    135
    98
    56
    27
See reviews for
131
69
32
151
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
  • All months
    (432)
  • Mar-May only
    (104)
  • Jun-Aug only
    (98)
  • Sep-Nov only
    (149)
  • Dec-Feb only
    (81)
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1 review
4 of 5 stars Reviewed 2 weeks ago

The room and facility was attractive and clean. Even with a big troop of high school students, the experience was quiet. I rated this facility very good rather than excellent for two reasons: Lack of an elevator and not rewarding my stay with Wyndom Reward points because I booked through a third party.

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Baymontmw, Guest Relations Manager at Baymont Inn & Suites Madison West, responded to this review

Dear Bruce L, Thank you for sharing your review of your stay with us- so nice to hear you had a great stay. I’m sorry to see you weren’t explained the Wyndham Rewards system. Stays are only credited by the Wyndham system when the guest is directly charged, but when you pre-pay online through a third party, the hotel receives... More 

Chaska, Minnesota
Contributor
11 reviews 11 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Nice property well maintained. Breakfast was wonderful! Being a midwesterner myself a breakfast of a waffle just doesn't cut it. This place rocks, eggs, sausage, even hash! That is a breakfast fitting of Madison. Clean room, good shower and fluffy towels everything a hotel should have.

Was this review helpful? Yes
Baymontmw, Guest Relations Manager at Baymont Inn & Suites Madison West, responded to this review

Dear Slarsons, Thank you for all your wonderful words about our hotel! I'm so happy you enjoyed yourself. Please come visit us any time you are in Madison again. Have a great day & best wishes, Adanze K. Guest Services More 

1 review
3 of 5 stars Reviewed 2 weeks ago

I came to the Baymont Inn because I was taking a giant licensing exam in the morning and decided to get a good night sleep in Madison the night before. Overall, I loved the hotel. The staff were very friendly and helpful, and I loved the complimentary happy hour. However, there are a few issues I want to address. My... More 

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Baymontmw, Guest Relations Manager at Baymont Inn & Suites Madison West, responded to this review

Dear Jason S, Thank you for taking the time to share your experience. I'm so happy you loved our hotel & happy hour and found the staff to be very friendly! This is great to hear and I will pass it on to everyone. I'm sorry to hear you weren't happy with the location of your room and that you... More 

Atlanta, Georgia
1 review
2 of 5 stars Reviewed 2 weeks ago

(1) The first room I was put in smelled of stale smoke, event though I asked for a non-smoking room. (2) The second room with its view of the Trash Dumpsters (3) The second room's bathroom was low-quality. The fixtures on the tub were not installed correctly. (4) No room service the first day until I asked for it. I... More 

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Baymontmw, Guest Relations Manager at Baymont Inn & Suites Madison West, responded to this review

Dear Michael T, Thank you for taking the time to post your candid review. While I am happy we were able to move you to a more suitable room, I am disappointed to hear that it was still not up to your standards. Had we known of this we would have gladly remedied the situation. We strive to do everything... More 

Marquette, Michigan
1 review
3 of 5 stars Reviewed 3 weeks ago

Would be nice to have elevators. We had very heavy dance bags and ha to lug them up stairs ourselves, we did not have an offer of help from the front desk. Upon check-in we were not given coupons to the lounge like others in our party that checked in, we were also not told about the pizza and popcorn... More 

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Baymontmw, Guest Relations Manager at Baymont Inn & Suites Madison West, responded to this review

Dear Michelle B, Thank you for sharing your experience at our hotel. We absolutely loved having all the dancers spend the weekend…it was great to see so many kids in action! I’m sorry to hear you didn’t have a great check in experience, we do our best to treat every guest with the same level of care and attention and... More 

Madison, Wisconsin
1 review
2 of 5 stars Reviewed 4 weeks ago

The pillows were travel size pillows not bed pillows. Ridiculously small and uncomfortable. And the furnace was annoying clicking on and off all the time so switched it to fan mode to stay on constant but still continued to click on and off.

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Baymontmw, Guest Relations Manager at Baymont Inn & Suites Madison West, responded to this review

Dear Pamela M, Thank you for sharing your experience with us, we value your comments and constructive criticism. I must say I am disappointed to hear you did not sleep well, I wish we would have known about your dissatisfaction during your stay. Please know that if you are ever in need of extra pillows or have any concerns, we... More 

Malden, Illinois
1 review
1 of 5 stars Reviewed 4 weeks ago

Would not ever stay here again. The room smelled like smoke even though it was non-smoking. The shower was luke warm at best. The refrigerator didn't work we had to put ice in the sink to put some food in it. The pillows were small uncomfortable and odd shaped. The stairs were dirty. The walls were paper thin. We were... More 

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Baymontmw, Guest Relations Manager at Baymont Inn & Suites Madison West, responded to this review

Dear David S, Thank you for taking the time share your review. We value your constructive criticism and will be discussing your stay with all departments involved so that we can better our guest’s experiences and continue to provide exemplary service. Please know your comments and concerns will be brought to management’s attention. I hope the next time you are... More 

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