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Baymont Inn & Suites Madison West

2.5 of 5
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8102 Excelsior Drive, Madison, WI 53717
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1 room 1 adult
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Baymont Inn & Suites Madison West
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536 Reviews from our TripAdvisor Community

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Wausau, Wisconsin
1 review
1 of 5 stars Reviewed 1 week ago

TWICE I had housekeeping walk into my room over a mistake made by the front desk . The housekeeping staff were loud and obnoxious in the hallway while "cleaning " rooms. The toilet was plugged the entire 3 days I was there. HORRIBLE!! And the bed and pillows were like rocks.

Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank tinasI4656MG
Waverly, New York
1 review
3 of 5 stars Reviewed 3 weeks ago

Have stayed at hotel many times. Appears to be under new management as many faces have changed. Property is in need of some repair and appears they are making some attempts to clean up/ update. Breakfast is not as good as before (less selections), but has always had room for improvement (few hot items or something other than bread and... More 

Review collected in partnership with Baymont Inn & Suites

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Thank A9680GMdanh
Baymontmw, Front Office Manager at Baymont Inn & Suites Madison West, responded to this review

Dear Guest, Thank you for your review. Thank you for rating us highly in the areas of rooms, cleanliness, and service! I’m happy to hear your family enjoyed the pool and we appreciate the kind comments regarding housekeeping staff. We are indeed beginning to make some changes to our hotel; I hope you will return later in the year to... More 

Milwaukee, Wisconsin
1 review
4 of 5 stars Reviewed 4 weeks ago

I booked this hotel because it said it had a game room. Most of the games were not working and had signs on them that they were not working. I wish the hotel had mentioned that when I called the couple of times I called. Otherwise, we did like the hotel and the pool area. The hot tub was very... More 

Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank 543lanaf
Baymontmw, Front Office Manager at Baymont Inn & Suites Madison West, responded to this review

Dear guest, Thank you for your feedback. It's wonderful to hear you enjoyed your stay and had a chance to kick back & relax in our lovely indoor heated pool & jacuzzi. I apologize for the concerns you encountered. Please know your comments have been brought to management's attention and we will use your feedback to help improve in the... More 

WATERTOWN
1 review
4 of 5 stars Reviewed January 1, 2016

My wife requires a recliner to sleep, she can't get comfortable on a flat bed. Surprisingly, very few hotels have any kind of reclining chair in ANY type of room. Beaumont had one, and in a handicapped-accessible room. They are now our western Madison hotel.

Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank Jason F
Baymontmw, Front Office Manager at Baymont Inn & Suites Madison West, responded to this review

Dear Guest, Thank you for taking the time to share your experience at our hotel. I'm so happy we were able to provide you with a clean & comfortable stay while accommodating your specific needs. See you next time! Kind regards, Adanze Krause Front Desk Supervisor More 

Middletown, Connecticut
1 review
1 of 5 stars Reviewed December 19, 2015

Through a mistake on the part of the staff at the Baymont Inn & Suites in Madison, WI, my credit card has been charged a fair amount, and the hotel staff will not reverse it. I had a reservation for earlier this month, and called (in compliance with hotel policy) to cancel it when my plans changed. The clerk I... More 

Helpful?
Thank Diane P
Baymontmw, Front Office Manager at Baymont Inn & Suites Madison West, responded to this review

Dear Guest, Thank you for your review. I apologize for the unfortunate situation you experienced regarding our response time and follow through. It seems there were some miscommunications that took place and we would like to make this right. Please contact our General Manager, Andy Haas, and we will absolutely discuss this further. You may reach us at 608-831-7711. Kind... More 

Daggett, United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed December 13, 2015

We stay here every 3 months and always have a very clean room. All the amenities you would need. Good breakfast and outstanding friendly staff.

Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank Scott S
Baymontmw, Front Office Manager at Baymont Inn & Suites Madison West, responded to this review

Dear Guest, Thank you for your review. We appreciate all of your wonderful comments about our hotel & staff. See you on your next trip! Adanze Krause Front Desk Supervisor More 

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