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4810 Central Avenue, Hot Springs, AR 71913
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SunBay Resort
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58 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 2 weeks ago

Stayed here in 2004 and had a pretty good stay but the room service was not good. Needed a fast trip before school started and the day before check in RCI called and this is all they had available. So we decided to try again. This time, we were in a condo instead of the main "hotel" building. Room was... More

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

We had a discount ticket they wouldn't accept. The rooms are terrible. Two beds and only two pillows! The wi-fi in the rooms suck and the tvs are not very clear. The good parts are the pool and hot tube. Thats it. All in all not very good for the price there are better and cheaper hotels in hot springs.

Was this review helpful? Yes 1
Contributor
13 reviews 13 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We stayed at the condo side. The location is great but the grounds are not well maintained and the appliances don't work well. The first night the air conditioner didn't work. We had to keep calling and they were less than concerned. Great family place. Has dangerous see saws for children that I would have thought would have been removed... More

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 17, 2014

We stayed in a 2 bedroom condo on the lake. The room decor was a bit dated but we were very pleased with the cleanliness of the unit. The staff was friendly and helpful. The kitchen was well furnished with utensils and cookware and what wasn't in the unit was available at the front desk. The grounds are beautiful! We... More

Was this review helpful? Yes 4
Memphis, Tennessee
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 14, 2014

Wow, when customer service and rudeness reach a new level. First I will say 2 things about the appearance and price of the property in relation to what is available in the area for a similar or cheaper price. It is an old structure with few updates. Now for our experience: We had been out on the boat ALL day... More

Was this review helpful? Yes 5
Longview, Texas
Contributor
11 reviews 11 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 7, 2014

Right on Lake Hamilton, the scenery is beautiful. We stayed in the older part and it has 6 floors.The only reason I did not give it an excellent is because the rooms are outdated. We had a 2 bedroom and it had two doors. One opened into a bedroom and the other open into a very tiny kitchen. There were... More

Was this review helpful? Yes 1
Tipton, Indiana
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 4, 2014

We have been here all week and have had a great experience. the kids have enjoyed all the amenities. It does have a few flaws if you want to pick it apart like the bedrooms don't have much privacy, there isn't laundry facilities within the units, and it's on a very high traffic road. It could also use a fun... More

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Memphis, Tennessee
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed June 29, 2014

My family stayed here after seeing $49 rate on the marquee. (Weekend before July 4th) So when we went in, we learned that in order to get that price you had to sign up for an 1 and a half tour. The rooms were very clean. We stayed in a 2 bedroom suite with a VERY BEAUTIFUL view of the... More

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Contributor
19 reviews 19 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 28, 2014

It is located on the lake and has a nice view and very close to everything in town. Was clean and check in easy. The rooms were older and kind of set up strange. We had a two bedroom and it had two doors. One door opened to bedrooms and the other to kitchen. Then they were connected by a... More

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Shreveport
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 2, 2014 via mobile

They didn't have our week down even though we confirmed in December. Put us in a dungeon with broken a/c. Offered us to stay in an old, unremolded building. Said if we would have gotten in before the other guests arrived they would have given us the room we paid for. My husband is a minister and couldn't skip services... More

Was this review helpful? Yes 2
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Additional Information about SunBay Resort

Address: 4810 Central Avenue, Hot Springs, AR 71913
Location: United States > Arkansas > Hot Springs
Price Range (Based on Average Rates): $$
Also Known As:
Sunbay Hotel Hot Springs

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Amenities

Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Swimming Pool
Number of rooms
111

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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