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Country Inn & Suites By Carlson, Hot Springs

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4307 Central Avenue, Hot Springs, AR 71913
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Country Inn & Suites By Carlson, Hot Springs
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Country Inn & Suites By Carlson, Hot Springs
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120 Reviews from our TripAdvisor Community

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Traveler rating
    37
    34
    21
    17
    11
See reviews for
39
40
2
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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    (120)
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    (34)
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    (46)
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    (19)
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    (21)
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Madill, Oklahoma
5 of 5 stars Reviewed 4 days ago NEW

Hotel is in a great location. The room was clean. The indoor pool and hot tub was very nice. The staff was helpful and very friendly. I would definitely recommend this hotel. The restaurant next to the hotel is a wonderful place to eat.

Review collected in partnership with Country Inns & Suites By Carlson

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Ponchatoula, Louisiana
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Stayed 4 nights in a one bedroom suite, there were bugs in the room (saw 3 different ones in our room during our stay). The sofa bed was in such poor condition that our kids had to sleep on the sofa bed mattress on the floor. The bathroom was dirty, and used dirty towels were left in the room and... More 

Was this review helpful? Yes
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Hot Springs, responded to this review

Thank you for reaching out and writing your review. We do apologize for the dissatisfaction with your stay, specifically in regards to the cleanliness and condition of your room, especially the pests you spotted during your stay. Please know that we take these matters very seriously, and we will discuss the condition of your guest room with management to ensure... More 

Travelers are raving about these Hot Springs hotels

Level Contributor
3 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

Only one treadmill worked in the fitness area. I had to wait 30 minutes before I was able to get on the other treadmill. While waiting, I got on an elliptical that was very shaky. Breakfast was ok. The receptions were friendly. The rooms were neat and clean. Someone needs to to monitor the pool and laundry areas to make... More 

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Memphis, Tennessee
4 of 5 stars Reviewed 2 weeks ago

We really enjoyed our stay at this hotel. It was 2 adults and 3 childen and we all slept confortably. We had the one bedroom king suite it was spacious and I love the layout of the room. We will definitely stay here again.

Review collected in partnership with Country Inns & Suites By Carlson

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Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This is my second review on this hotel. My first stay was in 2011 and this place has drastically declined . I am unsure if it management has changed but I hope the Carlson chain reads this review. When we walked in the housekeeper was complaining that rooms would not be ready .. It was 4pm and I reserved our... More 

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CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Hot Springs, responded to this review

We sincerely apologize your experience at our hotel was less than satisfactory due to the service received from the housekeeping staff and the “Be Our Guest” Breakfast. Our goal is to ensure we are offering fresh food and our guest are comfortable and receive the best service. Your review gives us the opportunity to correct any deficiencies we may have... More 

Searcy
5 of 5 stars Reviewed 3 weeks ago

Great breakfast (loved the waffle maker), great staff, comfy rooms just wish more comfortable pillows. Bathroom door wouldn't shut very well but everything else was great! Loved the jacuzzi in our room.

Review collected in partnership with Country Inns & Suites By Carlson

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Fayetteville, Arkansas
1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

There are much better options in town. The hotel seemed damp, dark, and not quite clean. The carpet was almost sticky throughout the hotel. During our stay all of the vending machines were broken, and breakfast was meh. The one and only high point for the visit were the staff. Extremely helpful and outgoing.

Was this review helpful? Yes
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Hot Springs, responded to this review

We apologize for the disappointments you experienced during your stay in regards to the condition of our hotel. We have noted your complaints regarding the condition of our hotel, and we are making the changes necessary to ensure that the quality of our facility is kept up to the highest standard. Thank you for taking the time to provide us... More 

Hot Springs, Arkansas
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Was booked in a hotel room that someone way already staying in. Got switch to a different room & the keys didn't work. Only one receptionist working the front desk who was also taking towels to other guests & rarely at the front desk. The back & side hotel doors did not lock, they could be accessed at anytime.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 1
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Hot Springs, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. More 

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