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Embassy Suites Hot Springs

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400 Convention Blvd., Hot Springs, AR 71901
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Embassy Suites Hot Springs
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Embassy Suites Hot Springs
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649 reviews from our community

Traveler rating
    380
    170
    58
    21
    20
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185
158
21
145
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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Allen, Texas
Senior Contributor
43 reviews 43 reviews
6 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

If you've been to Hot Springs before then you know that parking downtown can be a little dicey. So why not stay downtown in one of the antiquated hotels? Probably because they haven't been serviced in decades. Embassy Suites, no problem. This hotel is standard Embassy Suites fare, clean rooms, updated facilities, valet parking, and friendly staff. What it has... More 

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Monticello, Arkansas
Top Contributor
118 reviews 118 reviews
15 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I always enjoy staying at the Embassy Suites in Hot Springs. The hotel and rooms are clean and inviting. The indoor pool and hot tub are great especially during the cooler months of the year. I also enjoy that the hotel is within a short walk of historic bathhouse row and also runs a free shuttle to local spots including... More 

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Springfield, Mo
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed here to visit the races. The shuttle was nice but be ready for a long wait after the races (over an hour) They were running one shuttle on the day we used it. Also the wifi in the hotel was free for Hilton rewards members or Att internet dsl users. Even with these options provided... More 

Was this review helpful? Yes 2
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review

Thank you for being our guest and thank you for the nice review. We appreciate the time you took to share your experience. I am sorry about the problem you had with WIFI. We were made aware of a technical glitch between AT&T and Hilton that caused some connectivity issues with Hhonors members and AT&T customers. The issue was not... More 

Memphis, Tennessee
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I was there for a convention. Embassy is on one side of the convention center. The Austin is on the other. I am a fan of Embassy Suites when with my children. The refrigerators are nice for their snacks. This property has a clean lobby with pleasant water features. but is such a dated hotel. The parking is right next... More 

Was this review helpful? Yes 1
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review

Thank you for staying with us last month and thank you for all the feedback. I appreciate your mentioning the positives such as our team members, our breakfast and our valet service. I am sorry that not all aspects of your stay met your expectations. We will be sure to use your comments to improve our hotel. We hope that... More 

Dallas
Top Contributor
80 reviews 80 reviews
30 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Very nice staff and front lobby. Our room was large, clean and comfortable. The bartender at the piano bar (not the free bar) was great as were our drinks. A waitress talked us into staying in for dinner which proved to be a big mistake. Salmon way overcooked and chicken way too salty. Even our kids grilled cheese was bad.... More 

Was this review helpful? Yes 2
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review

Thank you being our guest and thank you for the thourogh review. We appreciate the time you took share your experience on TripAdvisor. Thank you for comment on the spaciousness, comfort and cleanliness of your suite as well as your positive experience at our Piano Bar and at our free made to order breakfast. I am very sorry your dinner... More 

Arkansas
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Simply put, the value is not there for the rate of the hotel. Paying $200+ tax a night does not equate to old and dated furniture, sub par housekeeping and an above average free breakfast. The staff and the manager were incredibly apologetic when I raised my issues about housekeeping, but this is simply an issue of supply and demand... More 

Was this review helpful? Yes 2
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review

Thank you for choosing our hotel and thank you for the review. We are pleased that you found our team to be pleasant and that they responded appropriately to your concerns and we are very sorry that your experience did not meet your expectations. We always use feedback such as yours to focus our energies and strive to be our... More 

Jacksonville, Arkansas
Contributor
11 reviews 11 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Recently spent a night here while attending a seminar. Check in was super easy, room ready at time promised; friendly staff. Room super clean. Bed was really comfortable. Nice relaxing enjoyable stay.

Was this review helpful? Yes 1
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review

Thank you for choosing our hotel for your recent business trip and thank you for sharing such a nice review on TripAdvisor. We are very pleased that you found our hotel to be beautiful and also pleased that you enjoyed our friendly staff, our smooth check-in process and our clean and comfortable suites. We hope you will consider our hotel... More 

Senior Contributor
41 reviews 41 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I stayed her in route to Branson with my family. The social hour was limited to chips and salsa. The bar tender was awesome. But the flies were disgusting in the atrium. The white comforter had a huge blood stain on it. But on another note my husband enjoyed the booze.

Was this review helpful? Yes 1
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review

Thank you for staying with us last July and thank you for the review. I always appreciate hearing from guests and do remember your visit last summer. The problems you addressed were quickly addressed and corrected. Flies can be a challenge in the middle of the summer, but our Pest Management Company did solve the problem. We hope you will... More 

Tulsa, Oklahoma
Contributor
16 reviews 16 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Embassy Suites in Hot Springs is a wonderful place to stay! The individual suites are large and well-equipped for families and business travelers. The lobby area is lovely and relaxing. We really enjoyed just sitting in the lobby each evening during our stay. The manager's reception and breakfast each day are terrific! The employees were helpful and friendly. The... More 

Was this review helpful? Yes 1
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review

Thank you for staying with us and they you for the very thorough review. I appreciate the time you took to share such nice comments about our hotel and our staff on TripAdvisor. From your review it appears that you got to experience all aspects of our hotel and we are very pleased that you found all of them to... More 

Southaven, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We came in town to go to the horse track. I love the shuttle service that Embassy Suites provides. It is so nice not to have to drive anywhere once you check in. The room was clean and the food during our stay was good.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review

Thank you for choosing our hotel for your recent trip to Hot Springs to enjoy Oaklawn Racing and Gaming. We are very pleased to receive your very nice review of our hotel. Thank you for mentioning your nice clean suite and the convenience of our shuttle service. Our shuttle service is certainly a hit with our race fans. We hope... More 

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