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All 38 Hot Springs hotels

Embassy Suites Hot Springs

3.5 of 5 Hotel   |   400 Convention Blvd., Hot Springs, AR 71901
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85%
Ranked #4 of 38 hotels in Hot Springs
Certificate of Excellence 2013
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 1 week ago
Patricia J Little Rock, United States
  • Reviews (479)
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  • Room tips (69)
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479 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
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English first
Little Rock, United States
1 review
4 of 5 stars Reviewed 1 week ago NEW

Excellent service, quality hotel with clean rooms. Easy on line reservations with check in and check out a snap. In room wirless makes it easy to work from your room. Complimentary breakfast is a time saver and is very good. The evening reception helps you unwind after a long day before having dinner in the restaurant. Service from the staff... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review

Thank you for the excellent review. We appreciate you sharing your positive experience on TripAdvisor. From the ease of reservations and check in, to the clean comfortable suite with Wifi, to our free evening reception and free make to order breakfast it sounds like we had just what you were looking for on your business trip. Thank you also for... More

1 review
3 of 5 stars Reviewed 1 week ago NEW

navigation was not very clear on availabilities - was told there was snacks in the afternoon but we looked and didn't see any - need to put all of this on an informational sheet (times) said we could use internet in 'community' area - my husband tried but it asked for his credit card info - need to explain how... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review

Thank you for staying with us and for your comments. We will certainly strive to be more communicative of the many services and amenities that we offer (for free!). Our Complimentary Evening Reception is available from 5:30-7:30pm every night in our Atrium. In addition to free snacks we offer free mixed drinks, beer and wine during that time period. We... More

Clinton, Arkansas
Contributor
19 reviews 19 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Chose this hotel due to it's location right next to the convention center. The breakfast and evening manager's reception are nice perks. I stayed in room 915. The only issue I had was having to hold the remote over my head to get the TV channels to change. The front desk people were very friendly and assisted me with directions... More

Was this review helpful? Yes
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review

Thank you for being our guest and for sharing your experience on TripAdvisor. We very much appreciate the feedback and we are glad you enjoyed your visit. The free made to order breakfast and free evening reception are nice perks and to create value in an Embassy Suites Hotel. We are also pleased that you enjoyed our location and the... More

Phoenix, Arizona
Top Contributor
199 reviews 199 reviews
25 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 1 week ago

Because you get a hot breakfast buffet, as well as made-to-order omelettes & pancakes, PLUS a 2-hour manager's reception (drinks and appetizers) nightly, this is a Very Good value!! The free drink options are extensive: bloody mary's, rum punches, wine, beer, scotch, sex on the beach, etc, The appetizers are typically not overly exciting but they offer at least 2... More

Was this review helpful? Yes
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review

Thank you very much for staying with us and thank you for sharing your comments on TripAdvisor. It is great to hear that you appreciated the value that our hotel provides with our free made to order breakfast and the free 2 hour evening reception. I was pleased to report to you via private message that we have relocated the... More

Hot Springs, Arkansas
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

It's been a while since I stayed here. It was November 22, 2009 because it was my wedding night. We had reserved the Presidential Suite but couldn't get in there until after 4pm, so they offered me a smaller suite for me and my bridesmaids to get ready. When we got in that room and got settled the staff knocked... More

Was this review helpful? Yes
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review

Thank you very much for choosing our hotel for such an important occassion and thank you for the very generous 5 star review. I am very please that you enjoyed the caring attitudes of our team members. We hope you will be back for your anniversary or sooner! Sincerely, Kurt Schatzl General Manager More

Memphis, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Hotel was very nice and staff was helpful. Lobby was grand with lots of seating room and lush decor. Restaurant was great; friendly staff and good food. Free reception and breakfast everyday was a great perk! I stayed on the 2nd floor of this hotel overlooking the lobby, and the noise level from the reception was pretty loud.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review

We appreciate your review and we thank you for choosing our hotel. We are also very pleased that you enjoyed our staff, had a good dining experience in Bistro 400 and also that you enjoyed the free made to order breakfast and the free evening reception. We love getting such specific feedback and we always share our reviews with our... More

United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The staff was friendly and helpful. The Valet guys were especially friendly. The hotel was clean and comfortable, though the beds were not quite as luxurious as I hoped. The room service was timely and the food was pretty good. The spa was superb!!! My massage was one of the best I've ever had. The pool had been shut down... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review

Thank you for sharing your experience at our hotel on TripAdvisor. We certainly appreciate the feedback and the kind comments. We are very pleased that you enjoyed the friendliness and attentiveness of our team members, the cleanliness of the hotel and the quality of our food and beverage offerings. We especially appreciate your visiting our very own Spa Botanica and... More

Fairfax, Virginia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

walking distance to the Hot Spring Bath Row, near many attraction. This is really big hotel, with large breakfast area. As with other Embassy Suites, great interior lay out with mini garden. Can beat the breakfast. Staff was nice and easy check in.

Was this review helpful? Yes
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review

Thank you being our guest and thank you very much for the 5 star review. We are very pleased that you enjoyed our hotel's location, our beautiful Atrium and the service that our team provided. We hope that you will return often. Thank you again for sharing your experience on TripAdvisor. Sincerely, Kurt Schatzl General Manager More

NWArkansas
Contributor
11 reviews 11 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just got back. State of the art elevators, mattress rivals my at home, fantastic staff with shuttle and Managers Reception make this a winner. I won't stay anywhere else in Hot Springs. Go to Brand X for half the price and get excuses instead of working elevators and ice machines to go along with disappearing or grumpy staff along with... More

Was this review helpful? Yes
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review

Thanks so much for your repeat visit to our hotel and for another nice review. We appreciate your kind remarks and we are glad that you appreciate the value that Embassy Suites provides. I will be sure to share your review with our team including Craig our Complimentary Evening Reception Bartender who took care of you when you were here... More

Fort Smith, Arkansas
1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

Absolutely terrible customer experience from the moment we walked in after a 4 hour drive, and I'm in hot springs often. We clearly made the wrong decision. I imagine a motel 6 could have provided a better experience than you guys did your me and my group of 8. Maybe the customer experience isn't something the hot springs embassy values,... More

Was this review helpful? Yes
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review

I am very sorry that we were not able to provide you with the quality of services that you expect and deserve. This is not typical of our hotel and staff, and we are sorry that we let the ball drop. We are always looking for ways to improve our guest experience. Your complete satisfaction is very important to us... More

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Additional Information about Embassy Suites Hot Springs

Also Known As:
Embassy Suites Hot Springs Hotel Hot Springs
Embassy Suites Hot Springs Hotel
Hot Springs Embassy Suites
Address: 400 Convention Blvd., Hot Springs, AR 71901
Phone Number:
Location: United States > Arkansas > Hot Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Hot Springs
#2 Green Hotel in Hot Springs
#5 Family Hotel in Hot Springs
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hot Springs 3.5*
Official Description (provided by the hotel):
Come explore the beauty Hot Springs at the Embassy Suites Hot Springs!Centrally located in the heart of Hot Springs, we offer easy access to all the destinations and beauty that this city has to offer! Come explore Hot Springs National Park, downtown Hot Springs, The Gangster Museum of America, Oaklawn Racing & Gaming, Garvan Woodland Gardens, and Magic Springs Amusement Park!Our 2-room suite hotel offers separate dining and living areas, 24 hour business center, free cooked-to-order breakfast, and complimentary drinks at our nightly Manager's Reception. We also offer one of the premier spa facilities at Spa Botanica. Need some meeting space? We are also directly connected to Summit Arena and Hot Springs Convention Center! ... more   less 
Reservation Options:
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#2 Business Hotel in Hot Springs #2 Green Hotel in Hot Springs #5 Family Hotel in Hot Springs
Hotel Class
Official Description (provided by the hotel)
Come explore the beauty Hot Springs at the Embassy Suites Hot Springs!Centrally located in the heart of Hot Springs, we offer easy access to all the destinations and beauty that this city has to offer! Come explore Hot Springs National Park, downtown Hot Springs, The Gangster Museum of America, Oaklawn Racing & Gaming, Garvan Woodland Gardens, and Magic Springs Amusement Park!Our 2-room suite hotel offers separate dining and living areas, 24 hour business center, free cooked-to-order breakfast, and complimentary drinks at our nightly Manager's Reception. We also offer one of the premier spa facilities at Spa Botanica. Need some meeting space? We are also directly connected to Summit Arena and Hot Springs Convention Center! ... more   less 
Number of rooms
246

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