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Embassy Suites Hot Springs

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400 Convention Blvd., Hot Springs, AR 71901
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Embassy Suites Hot Springs
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691 Reviews from our TripAdvisor Community

Traveler rating
    398
    183
    61
    26
    23
See reviews for
195
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163
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
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    (691)
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Freeburg
Contributor
16 reviews 16 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel suite was clean and well maintained. Housekeeping staff were quick to clean our room when asked as it was late in the afternoon and we wanted to get ready to go out for dinner. The concierge staff were very friendly. The breakfast was excellent. Giving a realistic review, the manager's reception was not what I would expect. There... More 

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Little Rock, Arkansas
Contributor
14 reviews 14 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

If you've ever stayed at an Embassy Suites; just about anywhere, you know what to expect. Nice sized "suite" style room. Ample bathroom. King size bed on the firm side but not so hard as to be totally uncomfortable. Only real knock on the room is that they don't hae wi-fi; only a land line connection. In this day and... More 

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Belton, Texas
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 1 week ago NEW

We were recently in Hot Springs for a 3 day conference. The location was perfect with a walk way to the convention center. Very close to downtown. We enjoyed the gym and the breakfast was a great way to start the day. I didn't catch the concierge name but he always greeted us with a smile and warm welcome. The... More 

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NW Arkansas
1 review
5 of 5 stars Reviewed 1 week ago NEW

We spent several days here in May, and found it to be a very satisfactory accommodation. We stayed on the 9th floor and had a nice view of the city and mountains. Very nice breakfast served each morning in the large lobby area downstairs and complimentary snacks and drinks served each evening in the same area. Very nice spa with... More 

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west helena, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

The stay was great; the room was excellent and the staff was amazing. I would definitely recommend this hotel to anyone. The location was great and the conference I attended was one of the best. I will be staying again.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review

Thank you for staying with us for your recent conference and thank you so much for taking the time to post such a nice five star review. I especially appreciate your mentioning our amazing staff. They work very hard meet and exceed our guest's expectations. Whether for business or pleasure we hope you will return soon. Sincerely, Kurt Schatzl General... More 

Denton, TX, United States
1 review
2 of 5 stars Reviewed 1 week ago

This hotel needs better supervision of its staff. Our room was never cleaned to our satisfaction and when I reported this, the front desk was blasé about it. Breakfast was chaos. Cars parked in front willy-nilly caused the utmost congestion and, again, chaos. I was awakened at 5 A.M. by someone shouting in the lobby and when I called the... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review

Thank you for staying with us over the Memorial Day Holiday weekend and thank you for the review. We appreciate all the feedback we recieve and we always use it constructively to improve our level of customer service. I am very sorry that we did not provide you with the quality of services you deserved during your stay. Please know... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I've been to lots of embassy suites all over the US... so wonderful!.... THIS ONE SO NOT!!! There were motorcycles parked all under entryway awning so much so we couldn't even get through (you see it was raining and they didn't want their motorcycles to get wet) - so instead all the rest of the patrons suffered. Then began the... More 

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Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review

Thank you for staying with us last week. I am sorry we were not able to provide the quality of services you deserved over the holiday weekend. Please know that this level of service is not typical of our hotel. We are always looking for ways to improve our hotel and the feedback you provided will help us make the... More 

Birmingham, Alabama
Top Contributor
75 reviews 75 reviews
29 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

This is the standard Embassy suites with large atrium in the middle. The rooms and the common areas were clean and well maintained. It is located within walking distance of the historic area of downtown but it is a 10 minute walk or so. Other than the older historic hotels, this seems to be the only modern facility located near... More 

Was this review helpful? Yes
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review

Thank you for staying with us on your recent business trip and thank you for taking your time to post a review. We always appreciate feedback from our valued guests. Thank you also for the 5 star grade for service. We appreciate it when our guests notice our team's efforts to provide them with an excellent customer service experience. We... More 

Northville, MI
Top Contributor
59 reviews 59 reviews
24 hotel reviews
140 helpful votes 140 helpful votes
5 of 5 stars Reviewed 1 week ago

We visited this hotel in April and found the previous positive reviews were accurate.The staff was particularly friendly and the hotel was clean and well maintained. The location worked well for what we were doing, but it wasn't close enough to bathhouse row to walk there. Quality of the breakfast, manager's reception and happy hour was good and in line... More 

Was this review helpful? Yes
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review

Thank you for choosing our hotel and thank you for sharing your feedback on TripAdvisor and thank you for the 5 star review. We are pleased that you found the positive reviews that you read to be accurate and the you found our staff particularly friendly and our hotel to be clean and well maintained. We are also pleased that... More 

Senior Contributor
27 reviews 27 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

My bridge partner and I spent 5 nights here.It was conveniently attached to the Convention Center by an enclosed walkway,a real plus as it rained intermittently the whole time. The full service breakfasts were a quite wonderful,I especially liked the crispy bacon.The cook that did the pancakes and omelettes to order was amazing. She was so efficient and pleasant and... More 

Was this review helpful? Yes
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review

Thank you for staying with us for 5 nights during the Regional Bridge Tournament and thank you for the very thorough review. We appreciate all the positive feedback you provided about your experience and we appreciate your one criticism and suggestion. Our bellmen were running on Sunday morning and an extra bellman certainly would have been helpful. I will be... More 

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