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Embassy Suites Hot Springs

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400 Convention Blvd., Hot Springs, AR 71901
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Embassy Suites Hot Springs
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Embassy Suites Hot Springs
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660 reviews from our community

Traveler rating
    384
    172
    59
    24
    21
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nashville, Tennessee
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

this embassy suites was clean, well kept (surprising it's 10 years old), had excellent service, quiet. Comfortable bed. Next door to convention center. convenient to down town. shutle service. Would highly recommend.

Was this review helpful? Yes
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review

Thank you for the opportunity to be of service to you during your recent visit to Hot Springs and thank you for take the time to post such a great recommendation on TripAdvisor. We are so pleased that you found our hotel to be clean and well maintained and that you enjoyed our comfortable beds, our convenient location and our... More 

Birmingham, Alabama
Contributor
11 reviews 11 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and I went to Hot Springs for a Romantic getaway for Valentine's Day. The lobby was beautiful with a waterfall in the middle. Our room was very clean and the bed was comfortable. We were within walking distance of everything. The breakfast buffet had lots to choose from and was good. We were going to stay two nights... More 

Was this review helpful? Yes
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review

Thank you for choosing our hotel for your Romantic Valentine Weekend getaway and thank you for the very nice five star review. We are very pleased that you enjoyed your clean suite and our comfortable 'Suite Dream' bed. Thank you also for mentioning the variety available for our complimentary breakfast. We are sorry that winter weather cut your getaway short.... More 

1 review
5 of 5 stars Reviewed 1 week ago

the price of the room....minus the managers reception- snacks, drinks....minus the breakfast bar- omelets, fresh fruit bar, meats, pastries, juices, oats, grits, coffee, fresh made vegetable filled omelets...minus a 2 room suite = price of room is $ 20.00.... :)

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review

Thank you very much for staying with us and for taking the time share your thoughts on TripAdvosr. I love the way you expressed the value that Embassy Suites has to offer. We are glad that you had fun and enjoyed your beautiful suite our, our free made to order breakfast and our free evening reception. We hope you will... More 

2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I drive four hours for a conference. The hotel was quite busy with the Derby and all of the events going on in town. I called before I left and asked for an early check-in, to which I was told "we can't guarantee an early check-in, you will just have to show up and see if we have anything open".... More 

Was this review helpful? Yes 2
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review

Thank you for staying with us during your two day conference trip last week and thank you for sharing your experience on TripAdvisor. I am sorry that we we unable to provide an early check-in and sorry that the service you received was not up to our usual standards and did not meet your expectations. Thank you for the nice... More 

Memphis, Tennessee
1 review
5 of 5 stars Reviewed 1 week ago

We stayed here with our volleyball team last weekend. We all had a wonderful experience. Paris at the front desk was so accommodating and helpful. She gave suggestions on a park to take our team to so we could have an Easter egg hunt. She helped arrange the free shuttle to get the team and parents to the park and... More 

Was this review helpful? Yes
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review

Thank you very much for choosing our hotel for your volleyball team. I am very pleased that you had a wonderful stay. I will be sure to share your review with our team members. Thank you specifically for mentioning the fine service you received from Paris at the front desk, our shuttle driver, our housekeeping team and our breakfast team.... More 

Senior Contributor
25 reviews 25 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The room was very clean. There appeared to be quite a bit of humidity in the room and other rooms but I can't say what the reason was behind it. The vent above the door to the room allows the nightly lobby noise to enter easily, so I recommend that you book an upper room if you are sensitive to... More 

Was this review helpful? Yes
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review

Thank you for staying with us this past weekend and thank you for sharing your experience on TripAdvisor. We are pleased that you enjoyed the cleanliness of your suite, and our free made to order breakfast. Thank you also for mentioning our courteous team members. We hope that we have a chance to be of service to you again in... More 

Gainesville, Georgia
Top Contributor
152 reviews 152 reviews
29 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a nice suite, but it was a little loud (we stayed on the 9th floor so we thought it would be quieter - the doors slamming are just so loud!) - maybe because of the vent above the door that led to the hallway? THe breakfast was delicious and the lady cooking it was sweet to us all... More 

Was this review helpful? Yes
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review

Thank you for being our guest this past weekend and thank you for sharing your experience on TripAdvisor. We are pleased that you enjoyed your suite and that you had a positive experience with our breakfast cook. I will be sure to share your experience with her. Sorry that it was a little loud during your visit. There was a... More 

Cleveland, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

My hotel room reeked of smoke and did not have a properly functioning deadbolt. The bed was uncomfortable and housekeeping did not do a very good job of cleaning my room during my stay. Breakfast and the manager's reception were both great, but not good enough to justify staying at this hotel.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review

Thank you for choosing our hotel during your recent trip to Hot Springs and thank you for taking the time to inform us of the unsatisfactory condition of your suite. Our housekeeping team takes great pride in providing excellent service and we are very sorry that we fell short during your stay. Your comments have been specifically addressed and I... More 

Springfield, Missouri
Contributor
15 reviews 15 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I stay at Hilton Brand hotels over 100 nights per year. This is the worst managed I've stayed in. You name it; the messed it up: Check in; gave me the wrong room, and then argued with me about how they we're right, and I was wrong! They had given me a key to a 2 bed room that the... More 

Was this review helpful? Yes
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review

Thank you for your review and thank you for speaking with me on the telephone this morning about your bad experience. I sincerely apologize for the service levels that you and your wife experienced on your long weekend visit to our hotel. As I stated, we will be sure to learn from your comments and promise to quickly make the... More 

Bentonville, Arkansas
1 review
1 of 5 stars Reviewed 3 weeks ago

The room was dirty upon arrival. A box was under our bed skirt leaving us to doubt how a maid could have missed it.It smelled of wet dogs. There was heavy condensation on the inside of the windows which we suspected lent to the musty smell. The toilet clogged upon first use. On day two they failed to clean our... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Kschatzl, General Manager at Embassy Suites Hot Springs, responded to this review

Thank you for your feedback of your recent stay with us. I sincerely apologize for the suite condition issues you experienced and lack of a sincere apology from our front desk agent. I appreciate the time you afforded me on the telephone last night and I am glad we could resolve your concerns. As you are from Hot Springs and... More 

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