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The Austin Convention Hotel & Spa

2.0 of 5
305 Malvern Avenue, Hot Springs, AR 71901
Hotel amenities
Ranked #15 of 37 hotels in Hot Springs
3.0 of 5 stars 80 Reviews
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80 reviews from our community

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Traveler rating
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    18
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Date Rating
rcbeap
Yellville, Arkansas
2 reviews
5 of 5 stars Reviewed February 6, 2012

I just stayed at the Austin Hotel in Hot Springs, Arkansas, and couldn't have had a better experience. I looked at the reviews at Priceline and was a little worried, but it was nothing like others had written. The rooms were very comfortable. The staff was excellent and the location was perfect for downtown activities. It is a $10 cab... More

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Bailey H
Fayetteville, Arkansas, United States
1 review
4 of 5 stars Reviewed January 22, 2012

My mom and I stayed in the Austin Hotel for a pageant! Two nights and 1 day. The staff was amazing and helpful and seemed to always remember who we were. Our room was clean and quite spacious. We had an awesome time with the Austin Hotel being located right off Cleaveland Street (downtown, near the bath houses). More

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Geochemprof
Brookings, South Dakota
Senior Reviewer
9 reviews
2 of 5 stars Reviewed January 19, 2012

A surprisingly "tired" hotel for a convention center in a resort town. Room was clean but looked like a small town motel from the 1970's. More

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Sharon T
Jonesboro, Arkansas
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5 of 5 stars Reviewed December 28, 2011

We had an amazing time here, and the staff was really nice and friendly. The beds were very comfortable, and the pillows were awesome! Loved the view. More

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Sarah McNeese, Front Office Manager at The Austin Convention Hotel & Spa, responded to this review
January 18, 2012

Thank you so much for your comments, we hope to serve you again in the future! Sincerely, Sarah McNeese Front Office Manager More

DerrickW71
2 reviews
4 of 5 stars Reviewed November 6, 2011

My party was comprised of 3 adults and 1 youth. The staff at Austin was friendly, courteous and helpful. The front desk assisted with directions to our Hot Springs destination and promptly got a roll-away bed to accommodate everyone in our group. Finally, our server at the hotel's restaurant (Lynn) was a pleasure and kept our group laughing. Thank you,... More

Was this review helpful? Yes
Sarah McNeese, Front Office Manager at The Austin Convention Hotel & Spa, responded to this review
November 8, 2011

Thank you for your recent stay and comments. We look forward to serving you in the future! Sincerely, Sarah McNeese Front Office Manager More

Screwb
1 review
5 of 5 stars Reviewed November 4, 2011

From my check in until I left the service was excellent. Everyone from the front desk clerk, to the restraunt which we ate dinner and breakfast, to the spa where we had messages, to the maid who cleaned the room. It was so enjoyable. We had left a light in the car and the valet guy came and gave us... More

Was this review helpful? Yes
Sarah McNeese, Front Office Manager at The Austin Convention Hotel & Spa, responded to this review
November 8, 2011

Thank you for being our recent guest! We appreciate your comments very much and hope to see you in the future! Sincerely, Sarah McNeese Front Office Manager More

Debbie F
Benton, Arkansas, United States
1 review
5 of 5 stars Reviewed November 1, 2011

I recently stayed at the Austin during a conference. I found the room to be comfortable, clean and very quiet. The view was amazing! The hotel in general was quiet. The staff greeted me friendly upon arrival and was able to accomodate my early check in. They were also able to arrange early housekeeping and assisted me with check out,... More

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Nikki2picky82
1 review
2 of 5 stars Reviewed October 24, 2011

I recently stayed 1 night at the Austin Hotel for a business trip. The company paid for it and I did not choose it. To prompt this poor review, I accidentally left my iPhone charger plugged into the wall in my room. I was already about an hour into my 4 hour trip home so called the hotel and asked... More

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Sarah McNeese, Front Office Manager at The Austin Convention Hotel & Spa, responded to this review
October 25, 2011

Dear Nikki2pic..., Thank you for being our recent guest. I would like to take the time to first, apologize for the delay in receiving your item and for any inconvenience you may have experienced regarding the procedures we have in place to return guest items that have been left behind. I would also like to extend our apologies that you... More

cperdue
TX
Senior Reviewer
9 reviews
3 helpful votes
5 of 5 stars Reviewed October 23, 2011

I didn't stay in the Austin Hotel and Convention Center, but I did receive a Hot Springs Bath in the Spa in the Park spa located in the Hotel's reception area. Fortunately, I scheduled this on my last day in the Hot Springs area, because I got damp and chilled while packing my car for my return trip in a... More

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Sarah McNeese, Front Office Manager at The Austin Convention Hotel & Spa, responded to this review
October 25, 2011

Dear cperdue, Thank you for your wonderful comment regarding our Spa In The Park! We hope the next time you come for a spa treatment you afford us the opportunity to house you as well! Sincerely, Sarah McNeese Front Office Manager More

bjranch1
Bonham, Texas
1 review
4 of 5 stars Reviewed October 21, 2011

We had a great visit at the Austin. Convenient to downtown. Very friendly and helpful staff. Meeting Betty, a waitress in the restaurant was worth the trip! More

Was this review helpful? Yes
Sarah McNeese, Front Office Manager at The Austin Convention Hotel & Spa, responded to this review
October 25, 2011

Dear bjranch1, Thank you for your recent review, we appreciate you comments very much. Mrs. Betty is definitely an asset to our team! We look forward to serving you as our guest in the future. Thank you, Sarah McNeese Front Office Manager More

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The Austin Convention Hotel & Spa Also Known As

  • Austin Hotel Hot Springs
Address: 305 Malvern Avenue, Hot Springs, AR 71901

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