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All 38 Hot Springs hotels

The Austin Convention Hotel & Spa

2.0 of 5 Hotel   |   305 Malvern Avenue, Hot Springs, AR 71901
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The Austin Convention Hotel & Spa
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Ranked #16 of 38 hotels in Hot Springs
A recent review
5 of 5 stars reviewed 1 week ago
Julie A SPRINGFIELD
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156 people have reviewed this hotel

Traveler rating
    29
    37
    26
    27
    37
See reviews for
24
37
5
36
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Any
English first
SPRINGFIELD
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

Great experience at The Austin! I was with a Bus trip, so lots of people in at one time, all was handled fast, friendly and professional! Rooms were clean...not fancy, but had everything anyone would need! The Beds were very comfortable, and that is important! The Restaurant food was quality and appreciated!

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Little Rock, Arkansas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Our one night stay at the Austin was pleasant enough. The rooms and common spaces are dated, although not offensively so. Our room had an older model television - no hd and the tv was too small for the room. We enjoyed the breakfast buffet at no charge and the off-site parking was free as well. Overall, the Austin is... More

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Little Rock, Arkansas
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My husband and I loved this hotel. We booked their 'One Night Romance Package', which included breakfast for two and a bottle of champagne. Our package also came with 10% off the spa services in the hotel, and dinner vouchers for the restaurant. The view from our room was magnificent, the room was clean, the staff was knowledgeable the hotel... More

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cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you for your wonderful comments. The Austin Hotel has many packages to choose from and enjoy while here. The packages have been created for the guest to enjoy a stress free get a way in Downtown Hot Springs. We hope to see you again soon. More

Springfield, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Everything about the hotel was exceptional. The employees that I came in contact with were all very helpful and friendly. The food in the hotel's restaurant was superb. The service in the restaurant was also excellent.

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cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you for the kind words after staying with us at The Austin Hotel recently. We are proud of our hotel and I think it shows in every department. The fact that you said we were the best hotel in Hot Springs means a lot to us. We have moved into phase two of renovations. During this summer, we will... More

Jonesboro, Arkansas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Stayed overnight on March 22nd, a Saturday night, and had a very good experience. Rooms were very clean and staff was great. Bellman called a cab to shuttle us to Oaklawn and pointed out a free parking spot available across the street from the Austin. Overall I thought the Austin was a great place to stay and will be staying... More

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cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

The Austin Hotel is very proud of our customer service offered to all of our guests. It is wonderful that you had a nice stay with us. We hope you continue to return to The Austin Hotel for many years to come. More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

It was our first time to stay at the Austin and it will definitely be our last. Our lamp sparked flames when we got into bed. It was plugged into the outlet behind the bed. Very scary and very dangerous. It could have caught the bed on fire that night. Beds were awlful very worn out. Front desk was no... More

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cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you for sharing your concerns with us. We are so sorry that you had a trouble in some of the areas of your guest room. We take these reviews very seriously. All the lamps have been inspected through out the whole hotel in order for our future guests comfort and safety. I do apologize with the front desk and... More

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

The hotel is in a decent location and appears clean, but seriously in need of some pride! The TV's are still tube TV's. But that is not the main reason I will never stay here again. The beds are just cheap. 4 people in a double (2 kids) and every time even one person moved in the night, the mattresses... More

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Sherman, Texas
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 20, 2014

This was our 6 year to stay here for the same yearly girls time out we love the parlor suite and spa very professional staff convenient to several restaurants one block off Bath Row and visitor sites.

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Houston, Texas
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed March 12, 2014

"Used to be" is the operative term. I'll bet Hilton threw them out because the place is a mess. Old TV's, old matttresses, poor housekeeping, old dirty bedspreads, cheap thin towels, etc. Even the in-room coffee packets were open and appeared to be re-used! The breakfast buffet (not cheap) was old and cold. We saw the waiter setting tables by... More

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Lonoke, Arkansas
1 review
5 of 5 stars Reviewed March 11, 2014

My daughter is in dance and always has a compitition here in Hot Springs. The Austin has made our yearly trip a very enjoyable one that we look forward to every year. We ask for the 14th floor every time because of the incredible view from any one of the rooms. The staff has always been friendly and very helpful... More

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Additional Information about The Austin Convention Hotel & Spa

Also Known As:
The Austin Hotel Hot Springs
The Austin Hotel
The Austin Convention Hotel And Spa
Austin Hotel Hot Springs
Address: 305 Malvern Avenue, Hot Springs, AR 71901
Location: United States > Arkansas > Hot Springs
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 38 hotels in Hot Springs
Price Range (Based on Average Rates): $$
Hotel Class:2 star — The Austin Convention Hotel & Spa 2*
Official Description (provided by the hotel):
The Austin Convention Hotel & Spa is located in downtown Hot Springs with a beautiful view of the Ouachita Mountains and is adjacent to the Hot Springs Convention Center, via a covered walkway. We rise 14 stories high and offer 200 guestrooms. Our guests enjoy our renovated restaurant and relax in our Spa. We are have made huge progress with our hotel renovations and they continue daily. We take pride in accomodating each guest and We are excited to share that The Austin Hotel placed in the top 3 hotels in our Reader's Choice Awards. ... more   less 
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