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The Austin Convention Hotel & Spa

2.0 of 5 305 Malvern Avenue, Hot Springs, AR 71901
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The Austin Convention Hotel & Spa
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The Austin Convention Hotel & Spa
The Austin Convention Hotel & Spa
The Austin Convention Hotel & Spa
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57 reviews from our community

Traveler rating
    16
    15
    9
    9
    8
See reviews for
10
13
1
8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Charlotte
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Definitely not a luxury hotel. You get what you pay for. BUT the personnel were superior! Everyone was super friendly, very helpful and cheerful! Kudos especially to the Bell Captain who went out of his way to make us feel welcomed to the city.

Was this review helpful? Yes
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you for taking the time to review us on Trip Advisor. The Austin Convention Hotel and Spa does pride ourselves on our courteous staff. You mentioned the Bell Captain, Leon Johnson, is the ambassador of The Austin with 19 years of service. He is always going over and above to help our guests. Thanks for the great comments. JoElla More 

Hermitage, Arkansas, United States
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 4 weeks ago

If you are looking for luxury, look elsewhere, but if you're looking for a good, clean, friendly hotel that is budget friendly, then The Austin Hotel is the place to stay. The only drawback for us is that the parking garage is about a block away. The on site restaurant had good food at a reasonable price.

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cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you for taking the time to review our property during your recent stay in Hot Springs. The Austin Convention Hotel is so centrally located to the downtown area, we are a great place to enjoy Hot Springs. Yes, our parking garage, is about a block from our Hotel. It is free parking and we also offer valet parking for... More 

Billings, Missouri
Top Contributor
50 reviews 50 reviews
11 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed October 25, 2014

A friend and I were making a trip to several Arkansas attractions and spent the night at the Austin Hotel in downtown Hot Springs. We have spent quite a bit of time in Hot Springs and chose the Austin because we like being near downtown but find some of the older hotels downtown to be in need of attention. Unfortunately,... More 

Was this review helpful? Yes 1
North Little Rock, Arkansas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 20, 2014

Just had another awesome experience with The Austin Hotel. From the valet to the front desk, housekeeping to the kitchen staff and the back offices. The banquet facilities were great and set up as requested and the breakfast and lunch buffets were excellent. We will continue booking our events at The Austin!

Was this review helpful? Yes 1
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you so much for taking the time out to review us at The Austin Convention Hotel and Spa. We do appreciate the kind words that you have said about us and our outstanding facility. Please keep coming back and enjoying us in downtown Hot Springs! Look forward to another great stay soon. Thanks JoElla More 

Billings
1 review
5 of 5 stars Reviewed October 19, 2014

Room was clean, personnel are outstanding. Friendly, welcoming and extremely helpful. Went beyond the normal duties to assure things were alright. Breakfast buffet was very nice and the restaurant is quaint. Close to conference center and they accepted pets.

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cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you for taking time to review us on Trip Advisor. The Austin Convention Hotel and Spa is a great place to stay while visiting the downtown Historical district on Hot Springs. We are a full service hotel with a full restaurant, a lounge with live entertainment on busy weekends and our Spa in the Park where the thermal waters... More 

Norfolk, Virginia, United States
1 review
5 of 5 stars Reviewed October 14, 2014

after a rough start to a honeymoon this place saved the day. we had made reservations at panther valley ranch and when we got there no one was there and ads were misleading. we canceled and came to austin and they were very accomadating. the room was nice and clean service was good but most of all jeni's vineyard restaurant... More 

Was this review helpful? Yes
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Congratulations on your recent marriage. The Austin Convention Hotel and Spa is so happy that we made your stay in Hot Springs a pleasurable one. We pride ourselves on taking care of the guest in many ways. If you ever eat breakfast with us, most will have the pleasure of speaking to Betty. She has been taking care of guests... More 

Clarkesville, Georgia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 2, 2014

My wife & I stayed here several days for a dog show. The desk staff, housecleaning staff and other personnel were very friendly and professional. Our room was very clean and the location of the hotel made it easy to get to the dog show and other locations. I would have given them a five except that the bed in... More 

Was this review helpful? Yes 1
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you so much for taking the time to give us a great review. The Austin Hotel and Spa is happy that you had a great experience while staying with us during the Dog Show weekend. We have been replacing beds as an ongoing renovation project. If the front desk had been informed of the bed issue, we would have... More 

Sallisaw, Oklahoma
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 15, 2014

While I liked the fact that it was close to many of the attractions we wanted to visit while in Hot Springs, I would definitely just get a different room and drive to them next time. My experience started out bad, since the lady I spoke to who took my reservation was not friendly at all. I hoped it would... More 

Was this review helpful? Yes 4
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

I do want to thank you for your review. Although unsettling, it has helped us to be aware of issues we need to address immediately. We are currently in the process of updating many of the items you addressed. The majority of our rooms currently have new lamps with multiple outlets, flat screen TVs, as well as recent carpet. Unfortunately,... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 14, 2014 via mobile

This place is ran down,old carpet that is stained, old linoleum in the bathrooms along with a 1990 television. The beds are well worn. It is better to stay further from town than to stay in this place. The parking is one block away.

Was this review helpful? Yes 1
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you for your honest comments about your stay here at The Austin Hotel. We have been renovating our hotel for the past 4 years. I am so sorry that you were not happy with the condition of our hotel. Carpet has been replaced in all the guest rooms. The corridors in the hotel are slated for replacement during our... More 

Memphis, Tennessee
Top Contributor
74 reviews 74 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 7, 2014

Stayed there a week or so ago, during the Hot Springs Blues Festival. My husband was one of the musician's playing with Barbara Blue. We really enjoyed our room (nice views of mountain fog curling off the mountains, from our room and the hallway windows!). Room was cozy, bed AWSOMELY comfortable, staff extremely nice and location perfect. (Hey, I did... More 

Was this review helpful? Yes
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you for taking the time to rate us on Trip Advisor. The Austin Hotel and Spa does have the best views of the downtown area of Hot Springs. Since we are 14 stories high you can see for miles. We are proud to be so centrally located for our guests to be able to walk to the downtown historical... More 

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Additional Information about The Austin Convention Hotel & Spa

Address: 305 Malvern Avenue, Hot Springs, AR 71901
Phone Number:
Location: United States > Arkansas > Hot Springs
Price Range (Based on Average Rates): $
Hotel Class:2 star — The Austin Convention Hotel & Spa 2*
Number of rooms: 200
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Also Known As:
The Austin Hotel Hot Springs
The Austin Convention Hotel And Spa
Austin Hotel Hot Springs

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