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All 38 Hot Springs hotels

The Austin Convention Hotel & Spa

2.0 of 5 Hotel   |   305 Malvern Avenue, Hot Springs, AR 71901
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The Austin Convention Hotel & Spa
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47%
Ranked #15 of 38 hotels in Hot Springs
A recent review
3 of 5 stars reviewed 3 days ago
Carey W Houston, Texas
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174 people have reviewed this hotel

Traveler rating
    32
    44
    31
    29
    38
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27
42
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38
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
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English first
Houston, Texas
Senior Reviewer
8 reviews 8 reviews
3 of 5 stars Reviewed 3 days ago NEW

We had read mixed reviews of this hotel, but we read a positive one about a specific room (1106), so we tried booking that room as a package with a deal for champagne, dinner and breakfast (which weren't bad at all) and were told that we could have the same type of room with a better view from the 14th... More

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Flippin, Arkansas
2 reviews
4 of 5 stars Reviewed 1 week ago

After reading a few negative reviews of this hotel, I was hesitant to stay here. I am here to tell you that the negativity couldn't have been more wrong. I stayed on the 14th floor. The water pressure was perfectly fine, there ARE blankets on the beds, and the AC is quiet and makes the room exactly how you want... More

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cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you so much for taking the time to post about your recent stay at The Austin Convention Hotel and Spa. We are so happy that you had a great time in Hot Springs and choose to stay with us. The 14th floor has a wonderful view of the city; in fact we have the best views in town. We... More

Rochester, Minnesota
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Summary: We stayed in 1106, and there was no mildew or anything else wrong with our room, unlike the previous reviewer. We had a great view that rivaled the mountain tower, but without the tower's requisite fee. This hotel is one of only four places where you can bath in the spa waters ( the others are the Springs hotel,... More

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cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you for taking the time to review The Austin Convention Hotel and Spa after your recent trip to Hot Springs. The Fourth of July weekend was a sold out weekend city wide. We are glad that we could accommodate your last minute booking. Our upper floors rooms do have a wonderful view of the downtown area. The Spa in... More

Floral, Arkansas
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

When we got to our room, 1206, there was mildew on the shower walls. I reported it to the front desk and they did send someone to clean it and it was some better. Don't they know what bleach us for?? When I took a shower the drain wouldn't drain well and there was mildew on the shower curtain. The... More

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cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you for taking time to review The Austin Convention Hotel and Spa. We are so sorry that you had such a issue when you checked in. Once there was a problem with the room, and you had reported the issue, I am hoping that the front desk did offer to move you to different room. Our management will be... More

North Little Rock, Arkansas
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Like pretty much all the hotels in downtown Hot Springs, the Austin needs some serious renovations. The location is good and they do have a parking garage, but the whole building is just old and run down. The price was just way to expensive for the condition of the facility. Hopefully they'll put some of that money into upgrading. The... More

Was this review helpful? Yes 1
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you for your recent review of The Austin Convention Hotel and Spa! Our GM came on board almost seven years ago and started the remodeling process. He has done so much in the last years. We have complete phase one and are starting the second phase. Carpets have been replaced, walls have been repainted, new lamps are being added... More

Arlington, Texas, United States
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 22, 2014

Parking is free but be prepared to walk. The garage is one block from the hotel. You have to cross two streets on an a jagged sidewalk. Housekeeping gave us one towel, no washcloths. The beds were double, not queen. This is my fault for not noticing when I reserved. I made my reservation on Hotels.com. Checkin was efficient, quick,... More

Was this review helpful? Yes 1
Springdale, Arkansas
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 15, 2014

It's certainly not a new hotel, but the rooms were fairly spacious and clean, the staff was friendly, and the wifi was fast. It is very convenient to the convention center (even more so than the Embassy). We had a good experience and would stay here again.

Was this review helpful? Yes 2
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you for taking the time to post your online review regarding your recent stay with us at The Austin Convention Hotel and Spa. We are not a new hotel, we were opened in 1986. In the last 4 years we have been in constant renovations. We hope that our warm hospitality is what shines while you are our guests.... More

Hot Springs
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 15, 2014 via mobile

My fiance and I along with her family stayed at The Austin Hotel last night. I'm writing this review soon as possible to warn everyone of how awful this place is. We were very dissatisified. The pictures on the website look all luxurious but let me tell you it's like the 1900s in that place. We pull up so we... More

Was this review helpful? Yes 2
Concord, California
1 review
5 of 5 stars Reviewed June 13, 2014

My fiancé and I stayed at the Austin hotel and enjoyed a deluxe room and spa package. The front desk attendants were customer focused and hospitable. The spa attendants were also exceptional and professional. Ashley was my spa attendant who ensured that my spa experience was amazing. I highly recommend both the hotel & spa and will return for future... More

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cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you for choosing to stay with us, we do appreciate your business. We thank you for taking your valuable time to provide fellow travelers with your rich perspective. We pride ourselves with exceptional service and a great experience while you are staying with us. We do look forward in seeing you return again in the near future. Thanks More

Ferris, Texas
Top Contributor
70 reviews 70 reviews
33 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed June 9, 2014

My husband and I stayed here this past weekend to meet up with family. We were not in the Hotel much at all other than to sleep so this review is for basically my room only!! Check in was a snap. The customer service gentleman was courteous and very helpful. He went out of his way to make sure we... More

Was this review helpful? Yes 1
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Additional Information about The Austin Convention Hotel & Spa

Address: 305 Malvern Avenue, Hot Springs, AR 71901
Phone Number:
Location: United States > Arkansas > Hot Springs
Price Range (Based on Average Rates): $$
Hotel Class:2 star — The Austin Convention Hotel & Spa 2*
Reservation Options:
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Also Known As:
The Austin Hotel Hot Springs
The Austin Convention Hotel And Spa
Austin Hotel Hot Springs

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
The Austin Convention Hotel & Spa is located in downtown Hot Springs with a beautiful view of the Ouachita Mountains and is adjacent to the Hot Springs Convention Center, via a covered walkway. We rise 14 stories high and offer 200 guestrooms. Our guests enjoy our renovated restaurant and relax in our Spa. We are have made huge progress with our hotel renovations and they continue daily. We take pride in accomodating each guest and We are excited to share that The Austin Hotel placed in the top 3 hotels in our Reader's Choice Awards. ... more   less 
Number of rooms
200

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