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The Austin Convention Hotel & Spa

2.0 of 5 305 Malvern Avenue, Hot Springs, AR 71901
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The Austin Convention Hotel & Spa
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The Austin Convention Hotel & Spa
The Austin Convention Hotel & Spa
The Austin Convention Hotel & Spa
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67 reviews from our community

Traveler rating
    19
    18
    10
    10
    10
See reviews for
13
16
1
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Olive Branch, Mississippi
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars

We stayed here Feb 13-14 2015. I don't know what this hotel is doing with the profit they make but they ain't keepin' the place up...Check in was fine the employees are really nice. The room size is fine. The shower was tiny and it grosses me out to be rubbing up on the shower curtain. They don't have the... More 

Was this review helpful? Yes 1
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you for recently staying with us over a very busy weekend. The Austin Convention Hotel and Spa does take all comments and concerns very seriously. Our renovations have continued over the past few years, taking our time to complete each project that is ongoing. Unfortunately, during a sold out weekend, some rooms that were not completely finished were rented.... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I hate to leave a negative review, but... The staff was friendly (I'll begin with a positive). The room and hotel hallways are very outdated. Moderately clean. The beds are full-size, not queen. Pillows were laughably thin. The TV was very old and had 10-13 channels. The lighting was dark and outdated, as well as the furnishings. The carpet in... More 

Was this review helpful? Yes 1
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you for the recent review regarding your stay with us at The Austin Convention Hotel and Spa. We do pride ourselves with a friendly staff in every department. This hotel opened in 1986. We have been slowly renovating the whole hotel starting with the rooms. The work has been ongoing in the last few years with vast improvements have... More 

Tunica, Mississippi
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Close location to the Hot Springs Convention Center... Had a stroller with me . Little inconvenient. Only a stairway access to the convention center. You have to go around outside to get in... Room was pretty nice. Wasn't the cleanest. Needs updating. Old TV. Phone didn't work. AC unit was pretty old.

Was this review helpful? Yes 1
Lexington, Tennessee
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We bought the ultimate package which included 1 room for 2 nights, 2 breakfast buffets, BOGO for dinner, tickets to the awesome tower in the park, 2 20-minute mineral baths and 2 60-minute Swedish massages. the total cost, taxes included, was a little over $400. I couldn't have been more pleased. We're both smokers, and they have a floor with... More 

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cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you for your recent review of The Austin Convention Hotel and Spa. We are so pleased that you had a wonderful experience while staying with us. There are several great packages available that do include your room, with breakfast and the spa services. Remember, our Spa in the Park does have the thermal mineral water piped in from the... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 18, 2015

Have stayed at the Austin a couple times now and its been great both times. The rooms are clean and comfortable and the staff are very friendly and helpful. Also its conveniently located downtown close to everything on bath house row. I would recommend the Austin to anyone who wants a nice room at a fair price.

Was this review helpful? Yes
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you for taking the time to give us a great review. The Austin Convention Hotel and Spa does take pride in making sure our repeat customers have a great experience while staying with us. With our convenient location, we are a great place to enjoy what all Hot Springs has to offer. Hope to see you again soon. Thank... More 

Bossier City, LA
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 17, 2015 via mobile

if you are looking for a luxury hotel room you might want to consider other options. But if you are looking for a budget-friendly hotel that is centrally located to great restaurants, shopping, and the convention center, that has a great staff, restaurant and lounge then look no further! The rooms are comfortable and clean, but nothing fancy. The room... More 

Was this review helpful? Yes 1
Texarkana, Arkansas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 11, 2015

My husband booked a couples bath and massage as a surprise and the experience was great. We arrived a little early and the staff was very friendly. Ellen was the bath attendant. She greeted us and explained what she was going to be doing. She then took as back and so sweet and helpful. Denise did our massage and we... More 

Was this review helpful? Yes 1
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 11, 2015

Great customer service, decent restaurant, nice bar, and a great spa. Recommend visiting hot springs during the summertime not much to do during the winter. The staff was friendly and hospitable. If you are looking for a place to stay that is nice, comfortable, and affordable this hotel is the place.

Was this review helpful? Yes 1
Batesville, Arkansas
Contributor
13 reviews 13 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 6, 2015

This property is conveniently located next to the huge convention center in Hot Springs. The rooms look like they haven't been updated since the hotel opened, which appears to be a long time ago. However, the common areas are nice and the service seemed to be ok. There is an indoor/outdoor pool. Also, the location is very conventient to the... More 

Was this review helpful? Yes 2
Arkansas
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 1, 2015

The restaurant was closed, as was the lounge and none of this was mentioned on the website when making reservations. I was even given meal coupons for the place that was closed. Inadequate Baths. All of the baths showed online had whirlpool. Had very basic bath amenities. No hair dryer, horrible coffee, no sugar or cream. No continental breakfast... no... More 

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cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

I’m so sorry for your experience, and please know that on days when the restaurant is closed for breakfast, we have complimentary pastries and coffee available in the lobby from 7:00am to 10:00am (as was the case during your stay). While we do not have whirlpool tubs (these are not advertised on our website), our spa does feature jetted tubs... More 

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Additional Information about The Austin Convention Hotel & Spa

Address: 305 Malvern Avenue, Hot Springs, AR 71901
Phone Number:
Location: United States > Arkansas > Hot Springs
Price Range (Based on Average Rates): $
Hotel Class:2 star — The Austin Convention Hotel & Spa 2*
Number of rooms: 200
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Also Known As:
The Austin Hotel Hot Springs
The Austin Convention Hotel And Spa
Austin Hotel Hot Springs

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