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The Austin Convention Hotel & Spa

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305 Malvern Avenue, Hot Springs, AR 71901
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Best prices for: 1 room 1 guest
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The Austin Convention Hotel & Spa
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The Austin Convention Hotel & Spa
The Austin Convention Hotel & Spa
The Austin Convention Hotel & Spa
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91 reviews from our community

Traveler rating
    31
    21
    14
    12
    13
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 1 week ago

This hotel is extremely dated. The pictures on the website makes the hotel seem a lot nicer then what it really is the carpet is old , the coffee maker is an old Mr coffee the one in my room didn't work. Ironing board was stained. I thought the room had a refrigerator in it but it didn't so I... More 

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Maumelle, Arkansas
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

In years past, I've stayed at The Austin out of convenience to the Convention Center and area, and it was not good. At all. My recent stay has changed my perception of the hotel and I am now not afraid to stay there. It was actually one of my better experiences as of late, and I will definitely stay again.

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1 review
4 of 5 stars Reviewed 2 weeks ago

I often stay at this hotel when I am in town for business. Gail is absolutely outstanding when it comes to working with my schedule, booking rooms and scheduling for my conference events. Jesse, who works at the front desk is pleasant and very accommodating.

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Murfreesboro, Tennessee
Contributor
11 reviews 11 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Although the hotel was in a great location, I will not stay here again. The bed felt like a 20-year-old spring mattress that was very uncomfortable, and almost all of the lights were burned out when I arrived.

Was this review helpful? Yes 1
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you for taking the time out to review your September 2014 stay with us. Our location is great, close to walking distance to all the downtown historical district. I am so sorry you did not care for the beds in your room. Should you have said something to the front desk, we would have gladly moved you into a... More 

Travelers are raving about these Hot Springs hotels

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I was greeted first off by the very nice and professional front desk clerk named Tracy. She had a answer for all my questions that I needed to know, and got me checked in to my room pretty fast. Then the next morning when I went down for breakfast there she was again with the same cheerful smile working in... More 

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cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you for your recent stay with us during your convention. The Austin Hotel and Spa is right next door to the Hot Springs Convention Center so we do get a lot of convention business. We do appreciate your great compliments on the rooms, the beds and our staff. We hope to see you return for a leisure time in... More 

Jacksonville, Arkansas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We ate in the restaurant and the manager Tracy was very professional and accommodating. Also our waitress was named April, she was an excellent waitress and made sure our food was brought out in a promptly manner. My room was very nice and affordable, and centrally located to the historic district and the convention center which was convenient because that's... More 

Was this review helpful? Yes 1
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you so much for staying with us at The Austin Hotel and Spa. We do appreciate that you took the time to give us a great review. We are proud of our accommodations, our restaurant, Jeni's Vineyard is a great place to sit and relax and have a great meal. Please come back and see us again soon. JoElla More 

Greenfield, Tennessee
1 review
5 of 5 stars Reviewed 3 weeks ago

Great place and location. Hotel personnel is very friendly and helpful, especially two young lady's, Tracy and Alex, they made us feel right at home. Thanks again girls. My husband and I will stay here again, we come to Hot Springs at least once to twice a year. Do think about using the spa services, it will do your body... More 

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cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you for taking the time out to go on Trip Advisor and review your recent stay with us. We take pride in our friendly staff and our great accommodations. It is great that you bragged on two of our own. Please come and stay with us again soon. Thanks JoElla More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Jesse made sure my wife and I were checked in proply. He did a awesome job even giving us pamphlets of different things to do! The room was perfect the stay was perfect my only complaint is the restaurant bartender with the glasses did a poor job of tending to us also we had to ask another young lady for... More 

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cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Happy One year Anniversary! The Austin Hotel is so glad you spent it with us. We do appreciate the time it took to go on Trip Advisor and rate your recent stay with us. And to remember our employees names that made your stay special. I am sorry that the bartender was not as attentive as needed to be but... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

My daughter & I had to attend a dance competitition in Hot Springs, AR solo. I was a bit concerned arriving late at night & having to park & walk back to the hotel. Much to my great appreciation, we were taken care of by the wonderful staff-- especially John & Leon who not only parked our car for us... More 

Was this review helpful? Yes 1
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you so much for taking the time out to review your recent stay with us on Trip Advisor. We are located about a block away from our hotel garage and do offer Valet parking for a very nominal fee. We host many dance competitions due to the HS Convention Center being adjacent to us. We are so glad that... More 

Brooklyn, New York
Contributor
12 reviews 12 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Stayed here for work for 2 nights. This place is old. Customer service is lacking. It's dirty. People in my group had bugs in their room and also noticed garbage in the dresser drawers. Breakfast in the Janie's or jenni's or whatever it's called was awful and way over priced. They are understaffed. They should open earlier to accommodate people... More 

Was this review helpful? Yes 1
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you so much for taking the time to go on Trip Advisor and review your recent stay with us. It really concerns us that you had so many concerns during this stay. It does open up our eyes to areas that need to be addressed. One of your complaints about cleanliness of our rooms is not acceptable. Housekeeping has... More 

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