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The Austin Convention Hotel & Spa

2.0 of 5 305 Malvern Avenue, Hot Springs, AR 71901
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The Austin Convention Hotel & Spa
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The Austin Convention Hotel & Spa
The Austin Convention Hotel & Spa
The Austin Convention Hotel & Spa
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64 reviews from our community

Traveler rating
    19
    18
    9
    9
    9
See reviews for
11
16
1
8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Lexington, Tennessee
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We bought the ultimate package which included 1 room for 2 nights, 2 breakfast buffets, BOGO for dinner, tickets to the awesome tower in the park, 2 20-minute mineral baths and 2 60-minute Swedish massages. the total cost, taxes included, was a little over $400. I couldn't have been more pleased. We're both smokers, and they have a floor with... More 

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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Have stayed at the Austin a couple times now and its been great both times. The rooms are clean and comfortable and the staff are very friendly and helpful. Also its conveniently located downtown close to everything on bath house row. I would recommend the Austin to anyone who wants a nice room at a fair price.

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Bossier City, LA
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

if you are looking for a luxury hotel room you might want to consider other options. But if you are looking for a budget-friendly hotel that is centrally located to great restaurants, shopping, and the convention center, that has a great staff, restaurant and lounge then look no further! The rooms are comfortable and clean, but nothing fancy. The room... More 

Was this review helpful? Yes 1
Texarkana, Arkansas
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 weeks ago

My husband booked a couples bath and massage as a surprise and the experience was great. We arrived a little early and the staff was very friendly. Ellen was the bath attendant. She greeted us and explained what she was going to be doing. She then took as back and so sweet and helpful. Denise did our massage and we... More 

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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Great customer service, decent restaurant, nice bar, and a great spa. Recommend visiting hot springs during the summertime not much to do during the winter. The staff was friendly and hospitable. If you are looking for a place to stay that is nice, comfortable, and affordable this hotel is the place.

Was this review helpful? Yes 1
Batesville, Arkansas
Contributor
13 reviews 13 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This property is conveniently located next to the huge convention center in Hot Springs. The rooms look like they haven't been updated since the hotel opened, which appears to be a long time ago. However, the common areas are nice and the service seemed to be ok. There is an indoor/outdoor pool. Also, the location is very conventient to the... More 

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Arkansas
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

The restaurant was closed, as was the lounge and none of this was mentioned on the website when making reservations. I was even given meal coupons for the place that was closed. Inadequate Baths. All of the baths showed online had whirlpool. Had very basic bath amenities. No hair dryer, horrible coffee, no sugar or cream. No continental breakfast... no... More 

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cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

I’m so sorry for your experience, and please know that on days when the restaurant is closed for breakfast, we have complimentary pastries and coffee available in the lobby from 7:00am to 10:00am (as was the case during your stay). While we do not have whirlpool tubs (these are not advertised on our website), our spa does feature jetted tubs... More 

Charlotte
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed December 2, 2014

Definitely not a luxury hotel. You get what you pay for. BUT the personnel were superior! Everyone was super friendly, very helpful and cheerful! Kudos especially to the Bell Captain who went out of his way to make us feel welcomed to the city.

Was this review helpful? Yes 1
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you for taking the time to review us on Trip Advisor. The Austin Convention Hotel and Spa does pride ourselves on our courteous staff. You mentioned the Bell Captain, Leon Johnson, is the ambassador of The Austin with 19 years of service. He is always going over and above to help our guests. Thanks for the great comments. JoElla More 

Hermitage, Arkansas, United States
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed November 19, 2014

If you are looking for luxury, look elsewhere, but if you're looking for a good, clean, friendly hotel that is budget friendly, then The Austin Hotel is the place to stay. The only drawback for us is that the parking garage is about a block away. The on site restaurant had good food at a reasonable price.

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cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you for taking the time to review our property during your recent stay in Hot Springs. The Austin Convention Hotel is so centrally located to the downtown area, we are a great place to enjoy Hot Springs. Yes, our parking garage, is about a block from our Hotel. It is free parking and we also offer valet parking for... More 

Billings, Missouri
Top Contributor
54 reviews 54 reviews
11 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed October 25, 2014

A friend and I were making a trip to several Arkansas attractions and spent the night at the Austin Hotel in downtown Hot Springs. We have spent quite a bit of time in Hot Springs and chose the Austin because we like being near downtown but find some of the older hotels downtown to be in need of attention. Unfortunately,... More 

Was this review helpful? Yes 1
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Additional Information about The Austin Convention Hotel & Spa

Address: 305 Malvern Avenue, Hot Springs, AR 71901
Phone Number:
Location: United States > Arkansas > Hot Springs
Price Range (Based on Average Rates): $
Hotel Class:2 star — The Austin Convention Hotel & Spa 2*
Number of rooms: 200
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Also Known As:
The Austin Hotel Hot Springs
The Austin Convention Hotel And Spa
Austin Hotel Hot Springs

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