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The Austin Convention Hotel & Spa

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305 Malvern Avenue, Hot Springs, AR 71901
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1 room 1 adult
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The Austin Convention Hotel & Spa
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121 Reviews from our TripAdvisor Community

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Abilene, Texas
Level Contributor
117 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
1 of 5 stars Reviewed November 28, 2015

The Austin is under new ownership and is doing major renovations. I received word concerning this and was told my reservation was canceled, a reservation I made four months ado for Christmas week. I found another hotel with the same services, but at a cost $100 more. The Austin made no attempt to help find me place to stay or... More 

Helpful?
Thank Richard S
Level Contributor
9 reviews
3 hotel reviews
4 of 5 stars Reviewed October 24, 2015 via mobile

Stayed overnight for an awards ceremony, and it was an ok experience. Nothing bad of nite, other than that the room was a little dated. Otherwise, good experience, friendly staff, and good accommodations for the money. Would stay here again.

Helpful?
Thank Ammi T
louisiana
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 28, 2015 via mobile

Spent a long weekend had a great time Everyone was friendly and helpful I requested the king corner room as a suggestion from previous reviews and we got it, very great The valet suggested we eat at the OHIO CLUB it was a great place to eat and the atmosphere was awesome, we ate there every night

Helpful?
Thank lacyloulou
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you for taking the time to review your recent stay with us. The Austin Hotel so appreciates when our guests give us such a glowing review after spending the weekend with us. So glad you enjoyed Hot Springs! We do hope you return very soon. Have a great day! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 27, 2015 via mobile

They bathrooms were filthy! dirty floors, probably everything else, hate to think about what else I don't know about....for the price I would expect much better. The floors by the ice machine and others were always wet and dirty. The "indoor /outdoor pool is a joke.

Helpful?
1 Thank Julie G
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you for your recent comments about your experience at The Austin Convention Hotel and Spa. We always appreciate hearing from out guests even when the comments help identify ways we can improve. As a convention hotel, we have served over 60, 000 guests this past year alone, and we take our guests comments very seriously. This type of feedback... More 

Travelers are raving about these Hot Springs hotels

Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed September 25, 2015 via mobile

Had it not been for the excellent service of the front desk staff, I would rate this with a 2. This was obviously once a beautiful hotel. However, it seems that their standards for cleanliness have diminished. The carpets and furniture are stained. The rooms and open areas are in need of a thorough cleaning. The staff is very friendly... More 

Helpful?
Thank Natosha W
jonesboro, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 16, 2015

yes, the televisions are old and the elevator is slow. our room wasn't a luxury suite but it was clean and comfortable. if you just want to sit in a room, you can do that at home. price was good, very short walk to bathhouse row and restaurants. cheaper and more convenient than the chain motels we've used in Hot... More 

Helpful?
Thank Billy W
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you for taking the time to review your recent stay at The Austin Hotel and Spa. We take our guests comments very seriously and hope to improve their experiences daily. We are in the process of replacing all the old TV’s with flat screen TV’s. We have over 120 out of 200 rooms done and are buying more weekly.... More 

NRH, TX
Level Contributor
12 reviews
1 of 5 stars Reviewed September 15, 2015 via mobile

This was the second time we've stayed at this hotel. Unfortunately, it's really gone downhill. The room was setup bizarre, very outdated, the mattress was and pillows were like bricks. I averaged 4hrs of "dozing" a night due to being so uncomfortable. The were NO outlets to charge phones, had to unplug lamps to charge phones. They did being in... More 

Helpful?
Thank Janna828
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

First of all, thank you for your review of your recent stay at our hotel. We always appreciate hearing from our guests even when the comments help identify ways we can improve. I understand that you thought that our property was somewhat dated and our facility needed some attention. We have been remodeling for the past several years. As a... More 

Natchez, Mississippi
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed September 14, 2015

We have stayed at the Austin and usually get a spa pkg. We have learned to ask for the corner rooms at the end of the building nearest bath house row. The rooms are larger and you get views out both sides of the building, one from your room and one from just outside your door. There is a sitting... More 

Helpful?
Thank Michael C
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

We appreciate your recent review of your stay at The Austin Hotel and Spa. Since we are 14 stories high, the views on either side of our Hotel are spectacular. The corner rooms are our most requested rooms on a consistent basis. The Spa in the Park is the greatest place to experience the thermal water bath, Swedish massages, foot... More 

Beaumont, Texas
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed September 11, 2015

I'm in Hot Springs about every 90 days or so. Service at this location is great. The valet is very knowledgeable the hotel activities and he is very responsible type man. Room was 95% clean this time and I slept well each evening. Hotel front desk staff were friendly and checked me in within Five minutes.

Helpful?
Thank Jim L
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you so much for staying at The Austin Hotel and Spa on a regular basis. We do appreciate your loyalty when you are here in Hot Springs. Customer service is something that we insist upon here and are glad that the staff lives up to our high expectations. Hope to see you soon. More 

Flint, Texas
2 reviews
1 of 5 stars Reviewed September 8, 2015

Let me say checking was great Tracy and Kim , and John were great . But that were it STOP , We got to the room on the 8 floor the room was for a handicapped as we are not handicapped I went back down to the front desk , and Tracy put us in a room on the 9th... More 

Helpful?
Thank Dennis M
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