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All 37 Hot Springs hotels

The Austin Convention Hotel & Spa

2.0 of 5 Hotel   |   305 Malvern Avenue, Hot Springs, AR 71901
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Ranked #17 of 37 Hotels in Hot Springs
A recent review
4 of 5 stars reviewed 3 weeks ago
Yogideb58 Memphis, Tennessee
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50 reviews from our community

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    8
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Sallisaw, Oklahoma
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

While I liked the fact that it was close to many of the attractions we wanted to visit while in Hot Springs, I would definitely just get a different room and drive to them next time. My experience started out bad, since the lady I spoke to who took my reservation was not friendly at all. I hoped it would... More

Was this review helpful? Yes 2
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

I do want to thank you for your review. Although unsettling, it has helped us to be aware of issues we need to address immediately. We are currently in the process of updating many of the items you addressed. The majority of our rooms currently have new lamps with multiple outlets, flat screen TVs, as well as recent carpet. Unfortunately,... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

This place is ran down,old carpet that is stained, old linoleum in the bathrooms along with a 1990 television. The beds are well worn. It is better to stay further from town than to stay in this place. The parking is one block away.

Was this review helpful? Yes 1
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you for your honest comments about your stay here at The Austin Hotel. We have been renovating our hotel for the past 4 years. I am so sorry that you were not happy with the condition of our hotel. Carpet has been replaced in all the guest rooms. The corridors in the hotel are slated for replacement during our... More

Memphis, Tennessee
Top Contributor
74 reviews 74 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed there a week or so ago, during the Hot Springs Blues Festival. My husband was one of the musician's playing with Barbara Blue. We really enjoyed our room (nice views of mountain fog curling off the mountains, from our room and the hallway windows!). Room was cozy, bed AWSOMELY comfortable, staff extremely nice and location perfect. (Hey, I did... More

Was this review helpful? Yes
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you for taking the time to rate us on Trip Advisor. The Austin Hotel and Spa does have the best views of the downtown area of Hot Springs. Since we are 14 stories high you can see for miles. We are proud to be so centrally located for our guests to be able to walk to the downtown historical... More

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 21, 2014 via mobile

I would highly recommend this hotel and spa in hot springs . My wife and I spent our august 2014 vacation and birthday celebration at the Austin hotel . It was a outstanding experience , everybody was very professional and helpful with question with making our experience a memory , we will cherish forever . I would recommend this hotel... More

Was this review helpful? Yes 2
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you so much for taking time to rate The Austin Hotel and Spa on Trip Advisor. We are so delighted that you had such a good time while celebrating with us. The Austin Hotel is located in the downtown area of Hot Springs within walking distance of the National Park. It makes for a great place for you to... More

Gilmer, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 18, 2014

Probably would go back there or recommend it to anyone. It wasn't BAD but it sure wad t good either. Not enough towels and wash cloths and took forever to get more. Only trash can was a tiny one in bathroom. Only one SMALL bar of soap, no shampoo, conditioner or lotion. No luggage racks and no where to put... More

Was this review helpful? Yes 1
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

I am so sorry you were not happy during your recent stay at The Austin Hotel and Spa. I will be talking about the housekeeping issues that you experienced with the Executive Housekeeper to see what we can do to improve our customer service. We have been doing recently remodeling for several years now and one of things that we... More

Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 18, 2014

We enjoy staying at The Austin hotel because it is a clean, nice hotel with a friendly staff. It is classy with a restaurant and lounge and they have a spa and indoor/outdoor pool. Very reasonable and in a good location. I would recommend staying here whether in town for business or pleasure.

Was this review helpful? Yes 1
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you so much for taking the time to add these great comments to Trip Advisor. We have a great location, great staff, a Spa that has the thermal waters from the Hot Springs. Our restaurant Jeni's Vineyard is known for their great food where even the locals in Hot Springs comes and eats. The Silver Fox Lounge has wonderful... More

1 review
4 of 5 stars Reviewed August 17, 2014

Hands on and down to earth staff. Great experience! Repeat customer! Just ask for Olive! This is my third stay at this particular hotel. Very quite very discrete. Great bar and lounge great breakfast buffet, great staff, great price! Just ask for olive! xoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxOlive!xoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxox

Was this review helpful? Yes
Ormond Beach, Florida
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 15, 2014

A great downtown location, exceptional food and very friendly servers. (Thank you Betty & Indigo) Started the stay with a lovely spa soak and had a beautiful corner room. Highly recommend this location. A hidden gem in Arkansas!

Was this review helpful? Yes 2
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

The Austin Hotel and Spa does have an awesome downtown location. We are so pleased that you had a great experience while you stayed with us. Jeni's Vineyard is our restaurant that is located inside our hotel. We have great food and great servers and we are proud of that. We hope you come back and stay with us again... More

Mesquite, Texas
Contributor
16 reviews 16 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed August 9, 2014

Booked on-line, got verification for 2 non-smoking rooms. In special noes I put very allergic to smoke. Also requested a room near our other party's room. I was out trying to deal with a "half way valet" while May dad rushed to check in so I would not pay for the rooms. They were put on 13th floor and we... More

Was this review helpful? Yes 1
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

We are so sorry you were not happy while staying with us at The Austin Hotel and Spa. When we are full, we do not promise anyone they can be on the same floor as their other party. I am glad the front desk did move you into a different room after you checked in. We will be personally addressing... More

Centerville, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 3, 2014

We stayed at the Austin on July 6-10,2014. We had great service. staff was very friendly. We like staying at the Austin its centrally located and is in walking distance to bath house row and great shops to go to. The hotels resturant is wonderful. we will definitly book again at the Austin on our next trip back to Hot... More

Was this review helpful? Yes 1
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you for taking the time to go on Trip Advisor and making great comments about our location and staff. The Austin Convention Hotel and Spa is so centrally located to make it easy for our guests to enjoy the downtown Hot Springs area. We do appreciate our repeat guests. Thanks JoElla More

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Additional Information about The Austin Convention Hotel & Spa

Address: 305 Malvern Avenue, Hot Springs, AR 71901
Phone Number:
Location: United States > Arkansas > Hot Springs
Price Range (Based on Average Rates): $
Hotel Class:2 star — The Austin Convention Hotel & Spa 2*
Number of rooms: 200
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Also Known As:
The Austin Convention Hotel And Spa
The Austin Hotel Hot Springs
Austin Hotel Hot Springs

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