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All 38 Hot Springs hotels

The Austin Convention Hotel & Spa

2.0 of 5 Hotel   |   305 Malvern Avenue, Hot Springs, AR 71901
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47%
Ranked #13 of 38 hotels in Hot Springs
A recent review
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183 people have reviewed this hotel

Traveler rating
    37
    45
    32
    29
    40
See reviews for
31
43
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38
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

I would highly recommend this hotel and spa in hot springs . My wife and I spent our august 2014 vacation and birthday celebration at the Austin hotel . It was a outstanding experience , everybody was very professional and helpful with question with making our experience a memory , we will cherish forever . I would recommend this hotel... More

Was this review helpful? Yes 1
Gilmer, Texas
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

Probably would go back there or recommend it to anyone. It wasn't BAD but it sure wad t good either. Not enough towels and wash cloths and took forever to get more. Only trash can was a tiny one in bathroom. Only one SMALL bar of soap, no shampoo, conditioner or lotion. No luggage racks and no where to put... More

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cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

I am so sorry you were not happy during your recent stay at The Austin Hotel and Spa. I will be talking about the housekeeping issues that you experienced with the Executive Housekeeper to see what we can do to improve our customer service. We have been doing recently remodeling for several years now and one of things that we... More

Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We enjoy staying at The Austin hotel because it is a clean, nice hotel with a friendly staff. It is classy with a restaurant and lounge and they have a spa and indoor/outdoor pool. Very reasonable and in a good location. I would recommend staying here whether in town for business or pleasure.

Was this review helpful? Yes
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you so much for taking the time to add these great comments to Trip Advisor. We have a great location, great staff, a Spa that has the thermal waters from the Hot Springs. Our restaurant Jeni's Vineyard is known for their great food where even the locals in Hot Springs comes and eats. The Silver Fox Lounge has wonderful... More

1 review
4 of 5 stars Reviewed 1 week ago

Hands on and down to earth staff. Great experience! Repeat customer! Just ask for Olive! This is my third stay at this particular hotel. Very quite very discrete. Great bar and lounge great breakfast buffet, great staff, great price! Just ask for olive! xoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxOlive!xoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxox

Was this review helpful? Yes
Ormond Beach, Florida
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A great downtown location, exceptional food and very friendly servers. (Thank you Betty & Indigo) Started the stay with a lovely spa soak and had a beautiful corner room. Highly recommend this location. A hidden gem in Arkansas!

Was this review helpful? Yes 2
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

The Austin Hotel and Spa does have an awesome downtown location. We are so pleased that you had a great experience while you stayed with us. Jeni's Vineyard is our restaurant that is located inside our hotel. We have great food and great servers and we are proud of that. We hope you come back and stay with us again... More

Mesquite, Texas
Contributor
16 reviews 16 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Booked on-line, got verification for 2 non-smoking rooms. In special noes I put very allergic to smoke. Also requested a room near our other party's room. I was out trying to deal with a "half way valet" while May dad rushed to check in so I would not pay for the rooms. They were put on 13th floor and we... More

Was this review helpful? Yes 1
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

We are so sorry you were not happy while staying with us at The Austin Hotel and Spa. When we are full, we do not promise anyone they can be on the same floor as their other party. I am glad the front desk did move you into a different room after you checked in. We will be personally addressing... More

Centerville, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stayed at the Austin on July 6-10,2014. We had great service. staff was very friendly. We like staying at the Austin its centrally located and is in walking distance to bath house row and great shops to go to. The hotels resturant is wonderful. we will definitly book again at the Austin on our next trip back to Hot... More

Was this review helpful? Yes 1
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you for taking the time to go on Trip Advisor and making great comments about our location and staff. The Austin Convention Hotel and Spa is so centrally located to make it easy for our guests to enjoy the downtown Hot Springs area. We do appreciate our repeat guests. Thanks JoElla More

Rogers
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

The wifi does not work at all. There were dirty towels left in the bathroom when we checked into the room. The only accessible outlet was in the bathroom. The location is good and the beds are comfortable.

Was this review helpful? Yes 1
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you for your recent review of The Austin Hotel and Spa. We are so sorry that you experienced trouble with our WI- FI. We normally have a very strong signal and very little problems with our provider. I am hoping that you did report the problem with the front desk so they could reset the server.. We will be... More

Little Rock, Arkansas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

One of the best restaurants we've found in Hot Springs is Jeni's Vineyard in The Austin Hotel on Malvern Ave. The menu covers a great variety of selections and is reasonable in price. Chef Steve Fulton, already known for his pastries, creates magic in the kitchen with his fabulous entrees (our favorite is the grouper). The wait staff is attentive... More

Was this review helpful? Yes 1
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you so much for your recent review of Jeni's Vineyard, the restaurant in The Austin Hotel and Spa. We are so pleased to know that your had a top notch experience while dining with us recently. We do have good food. The Austin Hotel does appreciate your wonderful comments. Come and see us again soon. JoElla More

Houston, Texas
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We had read mixed reviews of this hotel, but we read a positive one about a specific room (1106), so we tried booking that room as a package with a deal for champagne, dinner and breakfast (which weren't bad at all) and were told that we could have the same type of room with a better view from the 14th... More

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Additional Information about The Austin Convention Hotel & Spa

Address: 305 Malvern Avenue, Hot Springs, AR 71901
Phone Number:
Location: United States > Arkansas > Hot Springs
Price Range (Based on Average Rates): $$
Hotel Class:2 star — The Austin Convention Hotel & Spa 2*
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Also Known As:
The Austin Hotel Hot Springs
The Austin Convention Hotel And Spa
Austin Hotel Hot Springs

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
The Austin Convention Hotel & Spa is located in downtown Hot Springs with a beautiful view of the Ouachita Mountains and is adjacent to the Hot Springs Convention Center, via a covered walkway. We rise 14 stories high and offer 200 guestrooms. Our guests enjoy our renovated restaurant and relax in our Spa. We are have made huge progress with our hotel renovations and they continue daily. We take pride in accomodating each guest and We are excited to share that The Austin Hotel placed in the top 3 hotels in our Reader's Choice Awards. ... more   less 
Number of rooms
200

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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