My mom and I stayed in the Austin Hotel for a pageant! Two nights and 1 day. The staff was amazing and helpful and seemed to always remember who we were. Our room was clean and quite spacious. We had an awesome time with the Austin Hotel being located right off Cleaveland Street (downtown, near the bath houses). More

A surprisingly "tired" hotel for a convention center in a resort town. Room was clean but looked like a small town motel from the 1970's. More

We had an amazing time here, and the staff was really nice and friendly. The beds were very comfortable, and the pillows were awesome! Loved the view. More

My party was comprised of 3 adults and 1 youth. The staff at Austin was friendly, courteous and helpful. The front desk assisted with directions to our Hot Springs destination and promptly got a roll-away bed to accommodate everyone in our group. Finally, our server at the hotel's restaurant (Lynn) was a pleasure and kept our group laughing. Thank you,... More

From my check in until I left the service was excellent. Everyone from the front desk clerk, to the restraunt which we ate dinner and breakfast, to the spa where we had messages, to the maid who cleaned the room. It was so enjoyable. We had left a light in the car and the valet guy came and gave us... More

I recently stayed at the Austin during a conference. I found the room to be comfortable, clean and very quiet. The view was amazing! The hotel in general was quiet. The staff greeted me friendly upon arrival and was able to accomodate my early check in. They were also able to arrange early housekeeping and assisted me with check out,... More

I recently stayed 1 night at the Austin Hotel for a business trip. The company paid for it and I did not choose it. To prompt this poor review, I accidentally left my iPhone charger plugged into the wall in my room. I was already about an hour into my 4 hour trip home so called the hotel and asked... More

I didn't stay in the Austin Hotel and Convention Center, but I did receive a Hot Springs Bath in the Spa in the Park spa located in the Hotel's reception area. Fortunately, I scheduled this on my last day in the Hot Springs area, because I got damp and chilled while packing my car for my return trip in a... More

We had a great visit at the Austin. Convenient to downtown. Very friendly and helpful staff. Meeting Betty, a waitress in the restaurant was worth the trip! More