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The Austin Convention Hotel & Spa

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305 Malvern Avenue, Hot Springs, AR 71901
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The Austin Convention Hotel & Spa
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The Austin Convention Hotel & Spa
The Austin Convention Hotel & Spa
The Austin Convention Hotel & Spa
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76 reviews from our community

Traveler rating
    22
    19
    13
    11
    11
See reviews for
16
18
1
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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    (30)
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    (16)
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Harrison, Arkansas
1 review
5 of 5 stars Reviewed 2 days ago NEW

We had a 1 night stay here on Thursday night had something in the convention center the next day. I look for a friendly staff and clean so I can sleep. The staff was great and slept like a baby. I did notice that other guest asked for some weird stuff done and eat and they helped them with it... More 

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

Our group's convention was held at The Austin this past week and we couldn't be happier! The hotel staff went above and beyond, in every way, to make our visit special. From waitstaff to catering manager, JoElla, to General Manager Carl Duncan they all worked to accommodate our every request! And, did it all with true Southern hospitality. Thank you,... More 

Was this review helpful? Yes
Jonesboro, AR
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

We stayed here with a wedding party, and the staff bent over backwards to be helpful to all of our guests. While the rooms were nothing special, there was nothing wrong with them. They were clean, and the mountain views were fabulous (for those facing the north). The Austin is in walking distance of downtown and bathhouse row. They offered... More 

Was this review helpful? Yes
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you for taking the time out to review us on Trip Advisor about your recent stay. We are so glad you had a great time while you stayed with us. The Austin Hotel and Spa is a great place to stay in downtown Hot Springs with so much in close proximity. We hope you return again soon. Thanks JoElla More 

Russellville, Arkansas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 of 5 stars Reviewed 1 week ago

The hotel looks like the owners make no investment back into it, Sheets, pillows & towels look like they come from a garage sale or they were the original items when the hotel was purchased. Room interior was bland. Breakfast was okay. Staff was friendly and accommodating.

Was this review helpful? Yes
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you for taking the time to review your recent stay with us at The Austin Convention Hotel and Spa. For the past five years much time and money has gone into the continuing renovations to our hotel. Our GM was appalled when he saw the picture you posted on the towels that were in your room. Those towels were... More 

Cabot, Arkansas
1 review
5 of 5 stars Reviewed 1 week ago

First time eating at the hotel restaurant even though I've stayed there several times. I had 2 waitresses who were so nice and polite. Betty & Kim made my dining experience very pleasant especially since I was dining alone. Very nice ladies.

Was this review helpful? Yes
Springfield, Missouri
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Staff very friendly and helpful. Breakfast buffet is good. Mattress adequate but in need of replacement. Hotel needs to invest in flat screen TVs. This is the first hotel/motel I have stayed in during the past 3+ years that did not have them. The TVs are the ancient huge sets with a 19" screen. In fact, a note on the... More 

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
1 of 5 stars Reviewed 3 weeks ago

The mattress was terrible! It was old and sunk in like a canoe. It served the purpose of being by the convention center. Next time I will stay at another hotel and drive to the convention center. If you want any light in your room,bring your own. The personnel were wonderful,to bad the rooms don't match their service.

Was this review helpful? Yes
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you so much for taking the time to review your recent stay with us. The Austin Hotel and Spa is so sorry your bed was not to your liking. If you could have called the front desk and said something about the beds in that room, I guarantee they would have gotten changed. If our guests do not say... More 

Indianapolis, Indiana, United States
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The best I can say for this hotel was that it did the job. We stayed two nights while visiting Hot Springs. The previous reviews are accurate, the hotel could use some updating, the furnishings are old, dated and stained and the matresses could stand to be replaced. We didn't feel like it was a "bad" hotel, just not the... More 

Was this review helpful? Yes
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you for taking time to review your stay with us, The Austin Convention Hotel and Spa. The 14th floor of our hotel does have the best views of the downtown area in Hot Springs. When we are slow, we like for our guests to be on the upper floors due to the view that is very unique to our... More 

Olive Branch, Mississippi
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 5 weeks ago

We stayed here Feb 13-14 2015. I don't know what this hotel is doing with the profit they make but they ain't keepin' the place up...Check in was fine the employees are really nice. The room size is fine. The shower was tiny and it grosses me out to be rubbing up on the shower curtain. They don't have the... More 

Was this review helpful? Yes 1
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you for recently staying with us over a very busy weekend. The Austin Convention Hotel and Spa does take all comments and concerns very seriously. Our renovations have continued over the past few years, taking our time to complete each project that is ongoing. Unfortunately, during a sold out weekend, some rooms that were not completely finished were rented.... More 

Contributor
15 reviews 15 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 18, 2015

I hate to leave a negative review, but... The staff was friendly (I'll begin with a positive). The room and hotel hallways are very outdated. Moderately clean. The beds are full-size, not queen. Pillows were laughably thin. The TV was very old and had 10-13 channels. The lighting was dark and outdated, as well as the furnishings. The carpet in... More 

Was this review helpful? Yes 1
cateringmgr, Manager at The Austin Convention Hotel & Spa, responded to this review

Thank you for the recent review regarding your stay with us at The Austin Convention Hotel and Spa. We do pride ourselves with a friendly staff in every department. This hotel opened in 1986. We have been slowly renovating the whole hotel starting with the rooms. The work has been ongoing in the last few years with vast improvements have... More 

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