My family and I spent two nights at this hotel. When I made the reservation, I requested non-smoking. Our room reeked of smoke and had burn holes in the bed spread. Under the beds needed to be cleaned. The night clerk Aaron was terrific! Very helpful and friendly, he made our stay there terrific! The also have nice guest amenities.... more

This was the worst hotel experience. No matter what we did it got worse. They didn't tell us on the phone when we made the reservation that the spa was closed on Monday and Tuesday. It isn't anywhere on their website. We checked in at 3 on Sunday and the spa was closed for our entire trip. Sewer ran through... more

the pic's on the wedsite and the rooms themselves are nit the same the pic's look new and the room we had was 50 years old and smelled that way, dirty, no hot water one morning, no maid service had to go down to the front desk at midnite to get towels. this is a 19.95 per nite hotel beware. more

My daughter, her friend and I stayed in this hotel because the website said it was"Luxurious" and had been "updated"!!! What a joke. First, upon arriving the front desk girl was not interested in helping us at all! She was almost lethargic in her behavior and would not even get off her stool to make our room keys! As it... more

The Hotel needs major attention! The restaurant and bar area with the live entertainment did not exist like it shows on the website. When we arrived they said the restaurant and bar were under renovation and they were trying to lease it out again. The rooms were dirty, shower had not been cleaned, the bed had a sheet on it... more

The only thing good about this hotel is the location. The lobby was nice enough, but floors needed serious cleaning. Found out AFTER check-in that the restaurant/bar was closed for renovation. Would have been nice if they had not lied when the reservation was made 2 weeks previously. Specifically asked about the bar and restaurant. Was even told that they... more

Hotel rooms were musty smelling, water drippings on wall from air conditioner, old dirty carpet. Management would not give any money back for 2 night stay we didn't do-just wanted her money. Kids had allegies and would have gotten really sick in this hotel. NOT what the hotel advertises. DO NOT STAY HERE!!!! Mountain view is side of parking lot... more

My wife & another couple booked two nights at this hotel because it was right in the middle of everything in Hot Springs. The lobby looked nice but the room was a different story. The first thing I noticed in the room was kind of a musty smell. Then the floor! A penny was laying on the floor by the... more

The city of Hot Springs would be a much better place if this hotel just imploded on itself. Give it a few months and that will likely happen. The lobby was nice, but it is just a facade for a health menace. My friend and I arrived at the desk and asked to have our rooms on the same floor.... more