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The Springs Hotel & Spa

2.0 of 5
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135 Central Avenue, Hot Springs, AR 71901
The Springs Hotel & Spa
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279 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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  • All months
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    (75)
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    (110)
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    (54)
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Level Contributor
6 reviews
2 of 5 stars Reviewed 2 days ago NEW

Location is great. Staff is helpful. Hotel built in the 60s. Needs some updating. TV did not work, and was fixed next day. Provided refrigerator and microwave upon request. Slow WIFI. Restaurant is closed.

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Dallas, Texas
Level Contributor
10 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Loved it...old historical hotel in the middle of the bath houses and at the foot of the mountain. Staff was excellent. Room was huge and nice and cool for the hot weather. The spa staff was perfect for a newbie.

Was this review helpful? Yes 1
Brandon
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I liked this hotel. I had read some of the reviews before and I have to admit I was scared. The parking is in back and up a hill, but that did not bother us and we did not feel unsafe. Our room had a bad musty smell, but these rooms are old and you have to expect that a... More 

Was this review helpful? Yes 1
England
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed 1 week ago

For the price and location it was pretty good but if you pay more than $80 then you're paying too much. The hotel is pretty run down and our room was a bit grubby. The 'balcony' is a sort of dirty concrete thing you'd find on a 1970s ugly apartment block and was filthy. Air con seemed to have a... More 

Was this review helpful? Yes 1
Eudora, Arkansas
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We stayed there for one night for an event when we got there the one gentleman was rude and acted like he was intoxicated or something. We checked in and the room was warm. It had an antiquated piece of technology for a thermostat. And there was Arkansas kissing bugs crawling around in the bathroom looking angry because we disturbed... More 

Was this review helpful? Yes 2

Travelers are raving about these Hot Springs hotels

Tulsa, Oklahoma
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I spent my honey moon night in this outdated hotel for way to much money. When we got to our room, the cleaning staff were taking a smoke break and failed to complete cleaning our room. So we were an incovinience to them? After a 5 hour motorcycle ride to get there I was to tired to complain. The beds... More 

Was this review helpful? Yes 1
2 reviews
3 of 5 stars Reviewed 4 weeks ago

Not bad. A little dated. Great location and staff. Mountain view isn't really that at all. The balcony are nice. Street view I thought better, a little noisy, because it's right on the strip. I would stay there again. Pet friendly and has smoking rooms.

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common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Okay where do I start, well we arrived late and the girl behind the desk was really nice and booked us in quickly. I thought the lobby was nice a little warm but nice. It started with parking oh boy. There was no valets to park your vehicle, so after you self park you have to walk back down the... More 

Was this review helpful? Yes 4
fvs111, Guest Relations Manager at The Springs Hotel & Spa, responded to this review

The AC was down for a short time. We apologize. We are in the heart of the National Park and offer free parking (there is no other free parking this close to the Springs). Over the fourth of July weekend folks celebrated the holiday in America's first National Park. Some of these folks spilled over into our parking lot. We... More 

Mississippi
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 weeks ago

No air in the lobby! Very outdated. Room service non-existent. Filthy vents,Restroom in the lobby out of order. The front is full of trash, no curb appeal. Pool was nasty! Checked out early. The smells were awful! It seems as if all employees even hated being there.

Was this review helpful? Yes 1
fvs111, Guest Relations Manager at The Springs Hotel & Spa, responded to this review

We have never claimed to offer room service. We are an economy hotel located in the heart of America's first National Park. There are many fabulous restaurants surrounding us. I enjoy working here. The pool was closed for a short time last weekend, Soon after, it was in pristine condition. More 

Greenwood, Arkansas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 28, 2015

I am here now hating every minute of it.If it wasn't for the fact that it was a gift from a relative we would be gone already.It took 2 hours to get checked in due to their computer system,then tried to tell me I had no reservations for me even though it was prepaid.Then the air went out in middle... More 

Was this review helpful? Yes 2
fvs111, Guest Relations Manager at The Springs Hotel & Spa, responded to this review

Check in time at our hotel is four o'clock. This is clearly posted on our web site. You were checked before four o'clock. You did not have to wait because of the computer, but you arrived before the posted check in time. We try to check folks in early but this is not always possible (especially on busy weekends). The... More 

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