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The Springs Hotel & Spa

2.0 of 5
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135 Central Avenue, Hot Springs, AR 71901
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1 room 1 adult
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306 Reviews from our TripAdvisor Community

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Atlanta, Texas
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

This was by far the noisiest hotel I have stayed in. The walls were like paper. The doors make a horrible noise when closing. No hot water during my stay. No way to control the temperature of the room. Breakers tripped each time we plugged in something. A room full of college kids kept me awake until after 2am even... More 

Helpful?
Thank Dee B
1 review
4 of 5 stars Reviewed 1 week ago via mobile

New management of the hotel restaurant/bar , they take care of the restaurant ,it is of Mexican food, food is delicious , the staff is very friendly ,very accommodating ,three weeks under new management for the bar/restaurant and it is very good. The hotel is clean the hotel staff is very friendly and I have parking outback behind the hotel,... More 

Helpful?
Thank Mary U
Bartlett, Tennessee
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I'm a fair reviewer but this one takes the cake.We had gone for our anniversary and booked a room at this hotel, The Springs Hotel & Spa, and it was the worst I have experienced. From the elevator to the room and back. Look at the pictures I'v included. We left early, if we could have turned around after seeing... More 

Helpful?
1 Thank 12pawsand4feet
fvs111, Guest Relations Manager at The Springs Hotel & Spa, responded to this review

We do allow children in our hotel (sometimes they cause some noise, as children do). If there was a problem with your room we would have moved you. Why did you say nothing? We have the only free parking this close to the springs (200 yards), a back side room overlooks this parking lot along with the National Park mountain.... More 

Travelers are raving about these Hot Springs hotels

London, United Kingdom
Level Contributor
81 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 stars Reviewed December 23, 2015

Needs improvements, and I mean LOTS of improvements. The location is ideal and perfect for where you want to be to be doing the visits of the area, but the hotel is certainly the wrong wrong place. We were here for 1 night only and I thank God for that. After having had a fabulous day at the baths, we... More 

Helpful?
1 Thank malnit56
fvs111, Guest Relations Manager at The Springs Hotel & Spa, responded to this review

We are in the center a National Park and surrounded by woods. It is quite beautiful. However in any wooded area there is wildlife and insects. Since we offer private balconies that open up to the woods sometimes insects get inside. Obviously if you were unhappy with the room and rustic setting you could have left and we would have... More 

Oklahoma City, Oklahoma
Level Contributor
3 reviews
2 of 5 stars Reviewed December 17, 2015

Hotel is very rundown. Air conditioning is worthless and that is important because it is very humid here even in Dec. Hotel staff is obviously frustrated with conditions and show it in their customer service. Don't bother booking online because they will not be able to find reservation. The only reason we didn't go elsewhere is that we had prepaid.... More 

Helpful?
Thank Srsellars
NETexas
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed December 16, 2015 via mobile

Elevator kept breaking down, leaving us 8 flights of stairs to conquer to get to our room. One bed leaned. Just a horrible experience. We understand things can happen, but 2 days in a Rowan with elevator down!!!

Helpful?
Thank checking2c
fvs111, Guest Relations Manager at The Springs Hotel & Spa, responded to this review

In the past few weeks there has only been one incident with our elevators. This was caused by a false alarm. Our fire alarms are very sensitive. This is a good thing. However on rare occasions there is a false alarm and the elevator system temporarily shuts down. Within a short time, the elevators were reset by security and everything... More 

Nashville, Arkansas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 15, 2015 via mobile

My husband and I had a great time and the staff was amazing. Being so close to the down town traffic wasn't necessarily great but it was relatively cheap and we had quit a nice experience. We stayed on the seventh floor in room 702 with a great balcony. We also enjoyed a wonderful couples massage. If I were to... More 

Helpful?
Thank brittneyjane
fvs111, Guest Relations Manager at The Springs Hotel & Spa, responded to this review

We are so happy that you not only enjoyed your stay with us but enjoyed our spa. The hot springs are pumped directly into our spa on the second floor. Thank you for your kind comments and please come again. More 

Fort Smith, Arkansas
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 17, 2015

When we go to Hot Springs we do not spend a lot of time in the hotel so I would say this one is good for the money. It is cheaper than a lot of other places. It has a restaurant in the hotel. As well as a little clothing boutique. No, this is not a 5 star hotel. This... More 

Helpful?
Thank TNT823
fvs111, Guest Relations Manager at The Springs Hotel & Spa, responded to this review

Thank you for your positive comments. Yes, it is true that we have reasonable rates. We offer private balconies in most of our rooms. We are in the heart of the historic district surrounded by all that Hot Springs National Park has to offer. The hot springs are just two hundred yards from our doors. The hot springs do come... More 

Tomball, Texas
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed October 27, 2015

The hotel has some nice history but is in need of some serious upgrades. The bathroom had mold in the grout and around the tiles in the shower/tub and on the shower head. The toilet is something you'd find in an old gas staton restroom. There were no special amenities, ie... no mini fridge or microwave, no blowdryer, etc... The... More 

Helpful?
Thank Lori M
fvs111, Guest Relations Manager at The Springs Hotel & Spa, responded to this review

Blow dryers and irons are available at the front desk. If it were true, that one of our restrooms was dirty we would immediately give the guest another room. Again, if it was true that the restroom was dirty, why were we not told? For multi day stay overs we furnish fresh linen upon request. When a guest is staying... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 23, 2015 via mobile

I have visited this hotel many times over the past 25 years but the name has changed. Last stayed here about 4 years ago for a Christmas party. I stayed here last night for a business trip and was shocked at how quickly this hotel has gone down. While the 79.00 room rate was reasonable for the area, the room... More 

Helpful?
Thank Karen C
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