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Silks Place Yilan

#13 of 132 Hotels in Yilan
Certificate of Excellence
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No.36 Section 2, Minquan Road, Yilan City, Yilan, Taiwan
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1 room 1 adult
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Silks Place Yilan
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124 Reviews from our TripAdvisor Community

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Singapore, Singapore
Level Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed December 30, 2015

If you have 3-13 years old then this is the hotel you got to choose. It is a beautiful hotel fully loaded with kids activity with no extra charges, it also next to a mall. The kids club and the swimming pool is excellent. It is a heaven for family with young children

Helpful?
Thank fstst2
SPYmarcom, 公關經理 at Silks Place Yilan, responded to this review

Dear fstst2, We are the No. 1 kid-friendly hotel recognized by yam.com in 2014 and 2015. We are committed to strive toward offering the best facility and service to make our valued guest satisfied. Again, thanks for your feedback and we look forward to your next visit in the future. More 

A TripAdvisor Member
5 of 5 stars Reviewed December 29, 2015 via mobile

We visited Silks Place on Christmas Eve. Not much Christmas actives compare with Sydney, but it's expected. My son really enjoyed the activities it has to offer. Occasionally we had a few trafficking on services, i.e. Toy car driving, check in...etc. it's a very popular hotel, so try to go in low season or week days when less people. We... More 

Helpful?
Thank A TripAdvisor Member
SPYmarcom, 公關經理 at Silks Place Yilan, responded to this review

Dear Reviewer, Thank you very much for your feedback. We are thrilled to know you had enjoyed your trip at Silks Place Yilan. We hold an annual Christmas Charity campaign from November 19 till December 24. We would like to care children for sharing love during the festive season. For caring guest and staff’s health, we do disinfection and sanitization... More 

1 review
3 of 5 stars Reviewed December 23, 2015

Hi, I'd stayed at your hotel for 2 nights, with kids 4YO and 18MTHS in tow. Here's my feedback on the hotel: 1) obviously there's severe lack of manpower and order at the car rental zone. Day 1, outdoor area was closed due to rain. Kids crowded at indoor area waiting to drive the cars. There weren't any orderly queues... More 

Helpful?
Thank Valerie N
SPYmarcom, 公關經理 at Silks Place Yilan, responded to this review

Dear Valerie N, Thank you for taking the time to provide us with your comments. We had also taken note of your feedback on the activity team to look into it. We had shared with our team you mentioned and work on improving the overall stay experience for our guests. I am disappointed to learn about the disappointment about our... More 

Singapore
Level Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed December 17, 2015

If your idea of holidaying in Yilan is to get out of the hotel early in the morning, then tour around and return only in the evening, then Silks Place Yilan is NOT the hotel for you. This hotel is the type where you will want to stay in the whole day. That was certainly how I felt! Firstly, my... More 

Helpful?
Thank RSTT
SPYmarcom, 公關經理 at Silks Place Yilan, responded to this review

Dear viewer, Thank you very much for your precious WOW review. We are glad to know you had enjoyed your trip at Silks Place Yilan. We are committed to offering the best facility and excellent service to make our valued guest satisfied. Regarding guest room Wi-Fi issue, hotel offer free access Wi-Fi Internet in every guest room, lobby, restaurants and... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 15, 2015 via mobile

超棒的飯店,非常適合家庭式旅遊尤其是5歲以下小朋友!看到無限車子可以選擇遊玩絕對是會瘋狂的 其它成人設施也很優! 非常推薦 Superb hotel with great location and service and facilities! All young lads, kids would go crazy when they know they have plenty cars to chosen and play with! Must visit !!!

Helpful?
Thank Jeffu_719
SPYmarcom, 公關經理 at Silks Place Yilan, responded to this review

Dear Jeffu_719, Thank you for your comments. We are thrilled that your families all had a great time at Silks Place Yilan. We are delight to make our each valuable guest, including parents and kids all enjoy our facility and activity. Wish you come and visit Yilan in the future ! More 

KL
Level Contributor
163 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed October 23, 2015 via mobile

Stayed at Silks Place Yilan for a night with my family. We took a train from Taipei to Yilan and we were picked up by the hotel's car. The hotel, which is above the Luna shopping mall, is just 5 minutes by car, from the train station. As we were early for check-in, from 3pm, we decided to check out... More 

Helpful?
Thank YTee C
SPYmarcom, 公關經理 at Silks Place Yilan, responded to this review

Dear YTeeC, Thank you so much for taking time to write such a complimentary review of our hotel. We are delighted to know that you and your families enjoyed staying with us. Thank you for all the encouraging comments you gave us on our restaurant, facilities and activities as well. Sincerely look forward to welcoming you back in the near... More 

Sydney, Australia
Level Contributor
64 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed October 8, 2015

Stayed at Silks Place Yilan for one night with my 3yo. I chose this hotel mainly for the 8th floor play area, but didn't realise the play ground is only open at certain hours (between 9:00-11:00 and 3:00-6:00) and is subject to weather. The hotel is 5 star rated and is quite expensive compared to other hotels in Yilan area,... More 

Helpful?
Thank bunnyegg
SPYmarcom, 公關經理 at Silks Place Yilan, responded to this review

Dear Bunnyegg, Thank you very much for your feedback. We are thrilled to know you had enjoyed your trip at Silks Place Yilan. The Fantasy Castle for kid’s playground on 8th floor is open between 9am and 11am & 3pm and 8:30pm. While the fantastic drive way on 8th and 9th floor for staying at the floor is open from... More 

Taipei, Taiwan
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 25, 2015 via mobile

All services are quick. Our one king bed room is large and clean. It is worthy to stay in the 8th floor where the Fantasy Castle is located at. Kids love that place. They provide an electric car for each room at 8th floor, also you could rent another one if you want. Adults could also enjoy the pool, fitness... More 

Helpful?
Thank timchk
SPYmarcom, 公關經理 at Silks Place Yilan, responded to this review

Dear Timchk, Thank you very much for your feedback. We are thrilled to know you had enjoyed your trip at Silks Place Yilan. We are the No. 1 kid-friendly hotel recognized by yam.com in 2014 and 2015. We are committed to strive toward offering the best facility and service to make our valued guest satisfied. We look forward to your... More 

Level Contributor
82 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed May 7, 2015 via mobile

Roof top pool set into the most dramatic scenery....We started to cycle on our first day and ended up cycling through the most dramatic landscapes I've ever seen - gorged and twisted rocks - tunnels cut into the mountains and water gushing down with gigantic boulders marking where the water surges during high rain falls....and then we were there -... More 

Helpful?
1 Thank Nickjcthompson
SPYmarcom, 公關經理 at Silks Place Yilan, responded to this review

Dear Nickjcthompson, Thank you for sharing your good comments for Silks Place Hotel. We are thrilled to know you much enjoyed the hotel facility and nature view. We believe you really touched when staying at Silks Place Taroko and viewing the breathtaking scenery. We are looking forward to welcoming you back again in the near future. More 

1 review
5 of 5 stars Reviewed March 5, 2015 via mobile

I found this hotel thanks to the recommendation of my friend and I spent a great time with my friends. I liked the design and the service very much and I enjoyed a lot the spa and the restaurant. Thank you very much for this nice, very nice holidays in this beautiful hotel !

Helpful?
Thank Margaux R
SPYmarcom, 公關經理 at Silks Place Yilan, responded to this review

Hello, Margaux R, Thank you for sharing your review with us. We are thrilled to know you and your friends much enjoyed our comfortable room, rejuvenated spa and good restaurants. We are looking forward to welcoming you back again in the near future. More 

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