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Jetwing St. Andrew’s

Certificate of Excellence
10 St. Andrews Drive, Nuwara Eliya 22200, Sri Lanka
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1 room 1 adult
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Jetwing St. Andrew’s
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1,051 Reviews from our TripAdvisor Community

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Stratford-Upon-Avon
Level Contributor
75 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We reached this hotel after hours of dangerous driving through the winding zigzag roads of the tea plantations. It's a very friendly colonial looking hotel with beautifully landscaped gardens . The restaurants serve a good menu. Drinks served in the bar are very reasonable and service is excellent. The food in the evening is a big buffet, but you can... More 

Helpful?
1 Thank Marichu M
Colsterworth, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

The hotel itself is very "colonial English" and in itself is really quite quaint. The staff were quite helpful for the most part. The building works going on definitely spoilt the effect they were after however. The room was a bit odd, and with the school right behind the room we were in (316 I think) we were woken by... More 

Helpful?
Thank AndyTheFish
Derby, UK
Level Contributor
349 reviews
138 hotel reviews
common_n_hotel_reviews_1bd8 431 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Hotel is set in beautiful gardens and is certainly reminiscent of a quieter, gentler, slower-paced era, at least until the tour buses carrying residents of the world's most populous country arrive. Sadly this pretty much ruins the ambience of the hotel. The buffet becomes a scrum and the staff struggle to deal with the plague of locusts who descend, pile... More 

Helpful?
Thank kmr1809
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Me and my husband were here on the 31st Dec night. The hotel is nice and has friendly staff. On arrival they gave hot vegetable soup which really refreshing after tiring journey. Rooms were clean and nice. We were given strawberries with some chocolate and cream as welcome to the room. Rooms are spacious with heaters. Bathrooms have shower area... More 

Helpful?
1 Thank Tara R
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The hotel is situated on the edge of the town so you can walk in but also get some amount of noise in the morning. All the staff were helpful and the buffet food of a good standard. The bar area was very like a posh English pub with open fire and a great choice of drinks! The hotel is... More 

Helpful?
Thank Gillian M
Norfolk
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This historic hotel has nice gardens set conveniently just away from the town center but within easy walking distance. The room was a bit of a throw back to the 70's in its style, I remember going to places like this in Bournemouth and Hastings with my parents when I was young, however it had the modern convenience of en-suite... More 

Helpful?
1 Thank Big_of_Norwich
Jetwing H, General Manager at Jetwing St. Andrew’s, responded to this review

Dear Guest, It was so wonderful to read your review of Jetwing St. Andrew’s. We are certain our team will be delighted with your comment and it will be a service orient motivating factor to them. Your constructive feedback is important to us and it is through your grading and comments that we strive to achieve high levels of service.... More 

Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for one night only as part of a tour of Sri Lanka. We were met by a very nice lady who gave us the customary face cloths, but instead of a cold drink gave us cups of delicious hot soup. We were upgraded to two suites which were very comfortable and spacious. The food was... More 

Helpful?
1 Thank Christine M
Jetwing H, General Manager at Jetwing St. Andrew’s, responded to this review

Dear Guest, We sincerely thank you for choosing to stay at our quaint hotel during your recent visit to Nuwara Eliya. Whilst we appreciate your comments we sincerely apologize for any inconvenience caused because of the dogs, and would take your positive comments will be shared with the concern staff members. We have an ongoing project to cover the hotel... More 

Exeter, United Kingdom
Level Contributor
155 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here 3 nights. Buffet dinner the first night @2,500 pp was expensive and poor for non meat eaters. This meant we ate out instead. Breakfast was a scrum with tour groups in abundance. Lack of staff meant food on the buffet not topped up at peak times. Room comfortable if a little cramped due to too much furniture. Noise... More 

Helpful?
Thank steadyslack
Jetwing H, General Manager at Jetwing St. Andrew’s, responded to this review

Dear Guest, Thank you for your feedback on the Trip Advisor and for selecting our hotel for your stay in Sri Lanka. Please accept our sincere apologies for the inconvenience caused during your stay with us. Your comments have been well noted and shared with relevant sections for improvements in future. We truly appreciate your feedback. Hope to see you... More 

Adelaide Hills, Australia
Level Contributor
55 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We spent two nights at St Andrews and loved it. The hotel is an older historic building so you have to allow for some oddities, but the room was very comfortable, as were the beds, the breakfast very good and restaurant for evening meal also great. Staff were very friendly, even at 500am when we set off for Wolds End!... More 

Helpful?
1 Thank Stephen B
Jetwing H, General Manager at Jetwing St. Andrew’s, responded to this review

Dear Guest, We would like thank you for choosing to stay at our colonial mansion during your recent visit to Nuwara Eliya. It was great to hear that you had an enjoyable stay with us. We at Jetwing St Andrews want to make things personalize to our guests that go a long way, and that distinctive Jetwing hospitality is what... More 

Perth Western Australia
Level Contributor
48 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We actually loved this hotel. Its is a stunning OLD hotel so of course everything isn't new and perfect. We stayed in a ground floor room in the North Wing with doors opening out to the gardens. The room is a great size, bed very comfortable and bathroom fine. The meals we have had in the restaurant have been good,... More 

Helpful?
1 Thank HappyHolidayFun
Jetwing H, General Manager at Jetwing St. Andrew’s, responded to this review

Dear Guest, Thank you very much for your remarks about Historic colonial hotel during your recent visit to highlands of Sri Lanka. We are grateful to your kind words and compliments and they will be shared with the team. We are so glad that we made your stay comfortable. We sincerely apologize for not issuing extra bottle of water and... More 

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