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Jetwing St. Andrew’s

Certificate of Excellence
10 St. Andrews Drive, Nuwara Eliya 22200, Sri Lanka
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1 room 1 guest
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Jetwing St. Andrew’s
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926 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (164)
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Verona, Italy
1 review
5 of 5 stars Reviewed 2 days ago NEW

First impression: a perfect colonial hotel with a warm and comfortable atmosphere. Second impression: very wide room and, again, warm and comfortable atmosphere. Third impression: the restaurant's buffet wasn't particularly large, but the quality was excellent. The bad wether didn't permise us to enjoy in the garden, next time I hope.

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Colombo
Level Contributor
268 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 307 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We walked up a very busy, dirty and commercial road to reach the hotel. The garden is well maintained & staff efficient & polite. My veg burger was saltless & bland. However, the potato wedges were awesome. My friend ordered a Tandoori Chicken burger but there was no taste nor colour of tandoori nor did she get the raita. 3-4hrs... More 

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1 review
5 of 5 stars Reviewed 1 week ago

Everything was perfect.. The room was fantastic, and the service level proved the sri lankan hospitality is the best in the world.. We enjoyed all variety of Sri Lankan and International cuisine.. the at

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Jetwing H, General Manager at Jetwing St. Andrew’s, responded to this review

Dear Guest, It was a great pleasure to read your wonderful remarks on Trip Advisor on your recent stay in our property. We are very much glad to share your compliments with our team and surely this helps us to do better in future. We look forward to welcoming you back to our hotel in the near future. Ayubowan, Upul... More 

Farnborough, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife, daughter (5 years) and I stayed at St Andrews for one night as part of our tour of Sri Lanka organised by Jetwing Tours. We arrived on Thursday 20 August and was promptly attended to by Saliya, the very efficient front desk officer. Upon learning that we had our honeymoon there 10 years ago, Saliya very kindly upgraded... More 

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Jetwing H, General Manager at Jetwing St. Andrew’s, responded to this review

Dear Guest, It was so wonderful to go through your review of our colonial charm, Jetwing St. Andrew’s. We are certain our team will be delighted with your comment and it will be a service orient motivating factor to them to do better in future. Whilst thanking you for sharing your thoughts with us, our team is ready to host... More 

Emirate of Dubai, United Arab Emirates
Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

Amazing hotel with colonial environment, good restaurant with variety of food options, eye catching antiques, we can feel the 100 years old classic colonial life style in night by sitting in front of fire place by having a tea, good surrounding sceneries, cool & nice climate

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Jetwing H, General Manager at Jetwing St. Andrew’s, responded to this review

Dear Guest, Thank you very much for sparing your valuable time to write down your experience at Jetwing St. Andrew’s during your recent visit to Sri Lanka and it has been aged over a century old has a lot of character and history attached to it. We are grateful to your kind words and compliments and they will be shared... More 

Romsey, United Kingdom
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

As soon as you walk in, it smells like an old English country house. We were given a hot towel and cup of warm vegetable soup whilst we checked in and a guy lit the log fire (it really is that chilly). We had been upgraded to one of the suites. Husband was happy as he could watch the ashes... More 

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Jetwing H, General Manager at Jetwing St. Andrew’s, responded to this review

Dear Guest, We are so delighted that you have chosen our century old, British colonial mansion for your holiday in Sri Lanka. Your positive feedback is important to us and it is through your grading and comments that we strive to achieve high levels of service. Our associates are thrilled with your lovely recommendations and we are sure they will... More 

Melbourne, Australia
Level Contributor
118 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 stars Reviewed 2 weeks ago

l gave this place an upgrade from average to very good because they were nice enough to up grade us to delux rooms. As nice as they were l would never had paid the high price they had on these rooms ( more than US $270 a night ). The hotel it self was a old world charm from the... More 

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Jetwing H, General Manager at Jetwing St. Andrew’s, responded to this review

Dear Guest, We sincerely thank you for choosing to stay at our hotel during your recent visit to Nuwara Eliya. Whilst we appreciate your comments we sincerely apologize for any inconvenience caused, and would take your constructive comments positively in to consideration. With our next refurbishment program we will look in to the sound disturbance matter with the outside mosque.... More 

Norwich, United Kingdom
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

the building is I believe 150 years old and the rooms seem as if that was the last time they were decorated !! loved the external look and public areas but the rooms are truly rubbish they have damp on the walls and there is NO ATTENTION to detail they think that the paying guest will accept the room because... More 

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Jetwing H, General Manager at Jetwing St. Andrew’s, responded to this review

Dear Guest, We sincerely thank you for choosing to stay at with us during your recent visit to Nuwara Eliya. We would sincerely apologize for any inconvenience caused and all your feedback information will be taken positively in to consideration. We have already started the preventive maintenance in our rooms. Once again we truly appreciate your feedback and hope to... More 

Manchester, United Kingdom
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our family loved this hotel. The rooms were spacious, clean and well appointed. The main restaurant looked gloomy in the day, but was beautiful when lit up in the evening and the side area was bright for breakfast. The buffet was arguably the best on our tour. It's easy to walk into town - and if you've space in your... More 

Was this review helpful? Yes 2
Jetwing H, General Manager at Jetwing St. Andrew’s, responded to this review

Dear Guest, We are delighted to read your review of Jetwing St. Andrew’s. We are certain our team will be pleased with your comment and it will be a service orient motivating factor to them. Whilst thanking you for sharing your thoughts with us, our team is ready to host you once again in the near future during your next... More 

Tirunelveli, India
Level Contributor
40 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We loved this well preserved east indian company hotel and it's worth a stay. rooms are spacious with fine bed n toilet. back door is convenient to sit outside for a morning & evening tea. had a fine breakfast. staff very friendly n courteous. it is very quite all the time and you can relax. tv programmes are o.k but... More 

Was this review helpful? Yes 2
Jetwing H, General Manager at Jetwing St. Andrew’s, responded to this review

Dear Guest, It is so wonderful to read your review of Jetwing St. Andrew’s. We are certain our team will be delighted with your comment and it will be a service orient motivating factor to them. Whilst thanking you for sharing your thoughts with us, our team is ready to host you again, hopefully in the near future. Ayubowan, Upul... More 

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