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The Grand Hotel

3.5 of 5 Grand Hotel Road, Nuwara Eliya, Sri Lanka
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938 reviews from our community

Traveler rating
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256
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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perth
Contributor
13 reviews 13 reviews
12 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel is full of character.its been well preserved and remains unspoilt by any modern arcitecture .Set in beautiful gardens and surrounded by the high country it's easy to imagine what it was like in the days of the British Planters.The rooms are big and there are lots of nooks and crannies around the hotel to have a comfortable sit... More 

Was this review helpful? Yes 1
Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

This is the best hotel in the area and you don't have much of a choice. It looks grand at a glance, but deserves more class at a closer look. The furniture is old, carpets and rugs are worn and soiled looking, towels and napkins limp and overused;and the shopping arcade is just a notch up from the local bazaar... More 

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Trenton, New Jersey
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The Grand Hotel was great from top to bottom, maybe even too great. The buffet and mini mall in the basement seem a bit overblown, but there's nothing to complain about. The wifi is restricted solely to the lobby, which is the only bummer. Otherwise, a great place to stay.

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Sri Lanka
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel for 2 days from 26th to 28th November 2014. The Hotel Garden is very well maintained with some places to sit and a outdoor kids play area. On entering the hotel, you could experience the antic architecture, but very well maintained. The staff are very friendly. They are always very attentive and helpful. The rooms... More 

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Redditch
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

It was lovely to be "in the mountains" enjoying cooler temperatures. You can see why "the colonials" chose this location to spend their summers. The drive up to the hotel doesn't disappoint - beautiful gardens, idillic setting. I have read other reviews and was surprised to see that folk were not happy with their rooms. I can only assume some... More 

Was this review helpful? Yes 2
Manager_Grandhotel, Manager at The Grand Hotel, responded to this review

Dear Guest, Thanks very much for reviewing us, and complements of the season. We are extremely happy to learn that you were able to enjoy your stay with us. While it is indeed a pleasure to hear from discerning guests such as you, we remain committed to add value to the Grand experience on a continuous basis. The new Coffee... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After a rather hair raising car trip through the highlands of Sri Lanka we arrived at this magnificent hotel. Set back in time this grand hotel was magnificent although we only stayed the one night before heading off to yala national park. A much cooler climate than the lower regions with regular sunny mornings with afternoon showers. The hotel itself... More 

Was this review helpful? Yes 1
Manager_Grandhotel, Manager at The Grand Hotel, responded to this review

Dear Guest, Complements of the season. We are extremely happy to learn that you were able to enjoy your stay with us, although it was only for one night. While it is indeed a pleasure to hear from discerning guests such as you, we remain committed to add value to the Grand experience on a continuous basis. The new Coffee... More 

Piscataway, New Jersey
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The grounds of this mock-Tudor manor are perfectly manicured, it's location is very central, service is excellent, the lobby and architecture well represent the Briitish Raj escape from reality. It basically looks great on the outside with a grand hotel lobby and entrance. The corridors however are dim and gloomy with cheap light fittings as was the bedroom which had... More 

Was this review helpful? Yes 1
Manager_Grandhotel, Manager at The Grand Hotel, responded to this review

Dear Guest, Complements of the season. We are extremely happy to learn that you were able to enjoy your stay with us, and specially absorb the colonial ambiance of the property. While it is indeed a pleasure to hear from discerning guests such as you, we remain committed to add value to the Grand experience on a continuous basis. The... More 

Abu Dhabi, United Arab Emirates
Senior Contributor
43 reviews 43 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for one night. We were two families and had booked for 2 executive rooms and were given a suite when we arrived. What a room. I felt like a king... My daughter has been jumping around.. The park infront of the hotel is excellent. Had some nice clicks in there. Nice location and well maintained.. Wish to... More 

Was this review helpful? Yes 2
Manager_Grandhotel, Manager at The Grand Hotel, responded to this review

Dear Guest, Complements of the season. We are extremely happy to learn that you were able to enjoy your stay with us. While it is indeed a pleasure to hear from discerning guests such as you, we remain committed to add value to the Grand experience on a continuous basis. The new Coffee Bar, and the even newer Wood-fired Pizza... More 

Sydney
Senior Contributor
47 reviews 47 reviews
27 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Overall this is a hotel full of charm and very cosy. We enjoyed the atmosphere and the quality of the food. However we had a weird check in experience where we were told that the deluxe DOUBLE room we had booked was for one person!! In all my years of travelling I have never had this problem before. They wanted... More 

Was this review helpful? Yes 1
Manager_Grandhotel, Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for your review and Complements of the season. We are sorry to hear that the mix up at the check-in had to spoil your stay, which otherwise would have been a very pleasant one, and please be assured we have taken steps to avoid a recurrence . We thank you once again and hope you enjoyed... More 

Abu Dhabi
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Pros: nice location by the town, manicured lawns and garden, and variety of restaurant options. Tea lounge was nice as well as the Indian restaurant. Charming lobby with Christmas decorations. Cons: really old tiny rooms, paper thin walls and cramped old bathroom. The rooms need refurbishment and upgrade. Reminds me of my old dormitory with a smell of grandma's room... More 

Was this review helpful? Yes 1
Manager_Grandhotel, Manager at The Grand Hotel, responded to this review

Dear Guest, Complements of the season and thank you for your comments. We will most certainly look at the areas mentioned by you in our upcoming room improvement program. We do hope you enjoyed the rest of your stay in Nuwara Eliya and Sri Lanka, and hope to see you once again at our resort. Warm greetings from all at... More 

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Additional Information about The Grand Hotel

Address: Grand Hotel Road, Nuwara Eliya, Sri Lanka
Location: Sri Lanka > Central Province > Nuwara Eliya
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Grand Hotel 3.5*
Number of rooms: 163
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Also Known As:
Grand Hotel Nuwara Eliya

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