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All 19 Nuwara Eliya hotels

The Grand Hotel

3.5 of 5 Hotel   |   Grand Hotel Road, Nuwara Eliya, Sri Lanka
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68%
Ranked #2 of 19 hotels in Nuwara Eliya
A recent review
5 of 5 stars reviewed 2 days ago
Barry B Welling, United Kingdom
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815 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
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English first
Welling, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The fourth hotel on our tour of Sri Lanka. A grand colonial style hotel set in beautiful well laid out gardens. The rooms, although a bit dated (to be expected I suppose) were well appointed and clean. The room overlooked the gardens to the side of the hotel. Again, as with all our hotels, the food was excellent with good... More

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Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

This is a real old world character hotel, recalling the days of the British Empire. The rooms are not large, however, they retain the charm of the period (nineteenth century). The grounds are beautiful and well maintained. Food was excellent - a buffet with a huge choice of dishes. Service was also fast and efficient. However, the downsides were no... More

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melbourne
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is a beautiful old colonial hotel and by far the nicest of our trip. The buffet breakfast and dinner was fabulous and variety was amazing. We loved the band during and after dinner and we could have sat there singing along to the old classics all night. The Flowers onthe bed were a nice touch. The grounds are well... More

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Male
1 review
3 of 5 stars Reviewed 6 days ago NEW

u can enjoy the city but the hotel is not 5*. staffs are friendly and try to give the best service they can give.the location of the hotel is very good. weather is nice and refresing. we were able to hangout with locals and they were very friendly

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Colombo, Sri Lanka
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

It is a fabulous old Colonial building very close to the city center. The rooms in the old wing and the staff takes you back to the days of the Raj. Restaurants serve delicious food and the breakfast and dinner buffets are extremely good. A wide variety of cuisines are served as theme nights. Service is excellent.. For the modern... More

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Blue Mountains
Contributor
13 reviews 13 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed in a standard non-smoking room for two nights. As other reviews mentioned, the non-smoking rooms are in the wing that hasn't been renovated. It really does need it, as it feels tired, the floor creaks and the fittings are poorly done. Having said that, it was clean, comfortable and functional. Also requires a lift, which they've installed in the... More

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Manager_Grandhotel, Manager at The Grand Hotel, responded to this review

Dear Guest,Thank you for reviewing us. We are happy to learn that you were able to enjoy most part of your stay with us. At the same time we appreciate your comments on the areas for improvements and will certainly work towards correcting them. We at the grand are constantly thinking of ways of making your experience a most enjoyable... More

Isle of Wight, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

I had read some bad reviews of this hotel but ignored them as the bad reviews don't usually turn out to be anywhere near as awful as they sound......I should have listened. The public areas of the hotel are lovely, smart gardens and beautiful dining and bar areas. We were walked a long way to our room, with 3 flights... More

Was this review helpful? Yes 1
Manager_Grandhotel, Manager at The Grand Hotel, responded to this review

Dear Guest, We are saddened to hear that your stay with us was not what it should have been. We have noted the areas pointed out by you and have already taken measures to correct them. We hope you will give us another opportunity to serve you, at some time in the future, and do hope you had an enjoyable... More

Travelers are raving about these Nuwara Eliya hotels

Toronto, Canada
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel provides a nice colonial experience. It is not a modern hotel, but it provides that specific experience that some travelers seek. Best time to go to Nuwara Eliya is in April which is the season, if you don't mind the influx of tourist to the area.

Was this review helpful? Yes 3
Manager_Grandhotel, Manager at The Grand Hotel, responded to this review

Dear Guest, We are extremely happy to learn that you were able to enjoy your stay with us and we thank you for taking the time to review us. We at the grand are constantly thinking of ways of making your experience a most enjoyable one. This July we have introduced a Specialty Coffee and Flambe dessert promotion at our... More

Newcastle, Australia
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have to say, this was my least favourite hotel in Sri Lanka - no horrific experience but it just needs a total makeover. I can appreciate heritage hotels but they should never be shabby or dirty. On top of that, the staff tried to be friendly but definitely not efficient - I suspect some professional training might help. The... More

Was this review helpful? Yes 2
Manager_Grandhotel, Manager at The Grand Hotel, responded to this review

Dear Guest, We are indeed saddened to hear that your stay with us was not what it should have been. We have noted the areas for improvement mentioned by you and will certainly take corrective action. We do hope you will give us another opportunity to serve you, at some time in the future, and do hope you had an... More

Colombo
Top Contributor
217 reviews 217 reviews
54 hotel reviews
218 helpful votes 218 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed at the Grand as child upto about 8 yrs ago. Not since of late as I compare it with the peace, quiet & restfulness I get at the Hill Club. Many visitors to the Grand are noisy & quite unruly. I have personally witnessed how large groups of arab tourist behave, and vowed never to go back.... More

Was this review helpful? Yes 1
Manager_Grandhotel, Manager at The Grand Hotel, responded to this review

Dear Guest, We are extremely happy to learn that you were able to enjoy your stay with us and we thank you for taking the time to review us. We at the grand are constantly thinking of ways of making your experience a most enjoyable one. This July we have introduced a Specialty Coffee and Flambe dessert promotion at our... More

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Additional Information about The Grand Hotel

Address: Grand Hotel Road, Nuwara Eliya, Sri Lanka
Location: Sri Lanka > Central Province > Nuwara Eliya
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Grand Hotel 3.5*
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Also Known As:
Grand Hotel Nuwara Eliya

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Class
Number of rooms
163

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