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All 20 Nuwara Eliya hotels

The Grand Hotel

3.5 of 5 Hotel   |   Grand Hotel Road, Nuwara Eliya, Sri Lanka
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The Grand Hotel
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Ranked #2 of 20 Hotels in Nuwara Eliya
A recent review
4 of 5 stars reviewed yesterday
twri Newcastle Upon Tyne
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890 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Newcastle Upon Tyne
Contributor
14 reviews 14 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed yesterday NEW

We only stayed here 1 night during our tour of Sri Lanka. The hotel has a beautiful setting in Nuwara Eliya, high up in the hills surrounded by tea plantations, which we visited on the way up to the hotel from Kandy. The main centre of town is typically Sri Lankan but unfortunately the entire central area smelled of raw... More

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LONDON
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

Lovely well kept gardens and nice to wander around. Very friendly staff. Enjoyed the afternoon tea. Room was comfortable and ok, and in keeping with the hotel. Food was buffet style and good, but was not so keen on the layout of the dining area. Wifi available in the lounge, although I managed to get online in my room, mainly... More

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Colombo, Sri Lanka
2 reviews
3 of 5 stars Reviewed 5 days ago NEW

We were on our short vacation tour in Hill country . This is the place we stayed in day one . out side looks great nice garden.. well maintained... but room are average and not maintained the same level as out side. We left after on day and stayed cottage nearby.

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Muscat, Masqat, Oman
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 1 week ago

07 of us came from Kandy by 1700 hours, attempted to check in, was told to wait for another hour for room to be ready, wondered if we had come at 1400 hours, the actual check in time. When asked why it takes more than 3 hours to clean a room and keep ready, they had no answer. Requested room... More

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Manager_Grandhotel, Manager at The Grand Hotel, responded to this review

Dear Guest, We are indeed saddened by the fact that your stay with us was no where close to the experience that we are known to provide, and we do apologise for not delivering our best. At the same time let me thank you for taking the to time give me detailed report of your experience. We have taken immediate... More

Travelers are raving about these Nuwara Eliya hotels

Contributor
15 reviews 15 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We really loved "Little England" and the hotel was like a page out of a history book with all those old photographs on the walls. We received tea and some sweets after we got in and welcomed by their friendly staff. Loved their elegant outfits of white sarongs. A bit old fashioned as they want their male guests to show... More

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Manager_Grandhotel, Manager at The Grand Hotel, responded to this review

Dear Guest, Thanks very much for reviewing us and we are extremely happy to learn that you were able to enjoy your stay with us. We have also looked at the areas for improvement mentioned by and will address them without delay. While it is indeed a pleasure to have complements from discerning guests such as you, we remain committed... More

Colombo, Sri Lanka
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

we didn't stay there. but we went there couple of times for coffee. and it is worth to review. They have excellent coffee and tea. They got a huge selection. And I love their cakes and desserts more than anything. It was awesome. It was better than Colombo 5 star cakes. and prices are also incredibly worth. Service is excellent.... More

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Manager_Grandhotel, Manager at The Grand Hotel, responded to this review

Dear Guest, Many thanks for reviewing us and endorsing the brand of service we provide, and we are specially happy to note that you enjoyed our T- Lounge, which has become a must stop for all visitors to Nuwara Eliya. While it is indeed a pleasure to have complements from discerning guests such as you, we remain committed to add... More

Saudi Arabia
Contributor
15 reviews 15 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed two nights at this hotel and found it does not match with its name "Grand Hayat". It looks like so from outside but inside the rooms definitely not. The wooden furniture is taking all the space making the maneuver a bit hard. Also, the wooden floor is old and need repair or replacement. However, the outside garden is... More

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Manager_Grandhotel, Manager at The Grand Hotel, responded to this review

Dear Guest, Thanks very much for reviewing us, and specially complementing us on the Garden , which is certainly something we take lot;s of effort to maintain. We appreciate your views on the interiors and will no doubt focus on them in our up coming room improvement program. In the meantime we are enhancing our food and beverage services by... More

Seeduwa
Senior Contributor
48 reviews 48 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Grand Hotel is a luxury hotel in Nuwara Eliya, Sri Lanka, that was built in the style of an Elizabethan-era manor house. The hotel has 154 rooms, including three presidential suites, two junior suites, and a governor's suite that have been maintained to preserve the traditional design.The Grand Hotel has a public bar, a billiard room, and a wine... More

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Manager_Grandhotel, Manager at The Grand Hotel, responded to this review

Dear Guest, Thanks very much for reviewing us and we are extremely happy to learn that you were able to enjoy your stay with us. While it is indeed a pleasure to have complements from discerning guests such as you, we remain committed to add value to the Grand experience on a continuous basis. The latest addition to our Food... More

Colombo, Sri Lanka
Contributor
11 reviews 11 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I wish the Grand's Thai restaurant had it's own tag so I could review it individually. This pace is BRILLIANT. BRILLIANT B.R.I..L.L.I.A.N.T!!!!. iT is absolutely, without a doubt the most authentic thai food you can ever taste. One bite and I was back in Bangkok. The service was excellent, the restaurant was beautiful and their Thai chef is a genius!.... More

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Manager_Grandhotel, Manager at The Grand Hotel, responded to this review

Dear Guest, Our sincere thanks for your generous words, particularly about the Grand Thai and the cuisine presented by Chef Boonsong, who hails from south Thailand. While it is indeed a pleasure to have complements from discerning guests such as you, we remain committed to add value to the Grand experience on a continuous basis. The latest addition to our... More

Erie, Pennsylvania
Top Contributor
84 reviews 84 reviews
23 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

My royal experience in Southern Province in the truly colonial style ! From Yala we came to Nuwara Eliya , the Little England of Sri Lanka. Before checking in , we had lunch from the Grand Indian restaurant on the gateway. The food and reception was fine. We got a room facing the garden and was lucky to enjoy the... More

Was this review helpful? Yes
Manager_Grandhotel, Manager at The Grand Hotel, responded to this review

Dear Guest, Sincere thanks for reviewing us and we are extremely happy to learn that you were able to enjoy and appreciate the heritage value of our resort. While it is indeed a pleasure to have complements from discerning guests such as you, we remain committed to add value to the Grand experience on a continuous basis. The latest addition... More

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Additional Information about The Grand Hotel

Address: Grand Hotel Road, Nuwara Eliya, Sri Lanka
Location: Sri Lanka > Central Province > Nuwara Eliya
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Grand Hotel 3.5*
Number of rooms: 163
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Also Known As:
Grand Hotel Nuwara Eliya

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