We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Heritance Tea Factory

4.0 of 5 Kandapola, Nuwara Eliya, Sri Lanka
Hotel website
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Heritance Tea Factory
Professional photos View all
Browse nearby
Heritance Tea Factory
Write a Review

1,258 reviews from our community

Traveler rating
    650
    416
    139
    38
    15
See reviews for
286
690
18
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (269)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1258)
  • Mar-May only
    (337)
  • Jun-Aug only
    (304)
  • Sep-Nov only
    (327)
  • Dec-Feb only
    (290)
All months
Top Contributor
60 reviews 60 reviews
27 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

A wonderful hotel with spectacular views. The architecture is just tremendous and the hotel designers are due great praise for the way that they maintained the whole historic aspect of the original building. Staff were really excellent and dining experience was a real pleasure .. one of the best hotels we stayed in in Sri Lanka

Was this review helpful? Yes
sydney
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Internet connectivity is atrocious. When I asked for help a reception staff managed to wipe off all saved networks from my phone, a personal catastrophe. The hotel has some industrial charme which is highly overpriced. Due to the remote location you can't escape and get ripped off blatantly. Never again!

Was this review helpful? Yes
lincoln
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Spent one night there as part of tour, wished it had been more so relaxing, lovely grounds wonderful staff, made you feel so special. Room was superb lovely bed and pillows, food was of high quality and good choice, the conversion has been done superbly, the working machinery was fascinating also the pictures near spa. Lovely Lovely hotel, well done... More

Was this review helpful? Yes
London, United Kingdom
Top Contributor
134 reviews 134 reviews
24 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I have never been to a hotel like this before. It was like being in a museum! Particularly when they actually ran the old engine that used to power the factory, which is in beautiful working order. The staff were wonderful, all really into the spirit and character of the old tea factory, and very friendly and welcoming. The communal... More

Was this review helpful? Yes
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We arrived for just one night while heading to Yala. This place has beautiful scenery high in the mountains but left us a little disappointed with the facilities. There is really not much to do other than sit in the bar. Dinner does not start until 730 so we ordered cocktails. No straws available. Try drinking a Pina Colada without... More

Was this review helpful? Yes
Southampton, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Such an interesting concept for a hotel. An old tea factory now turned into a hotel but retaining many original features. The reception you get is really special and a bit different. All the reception rooms, bar, restaurant etc were gorgeous. On first impression the rooms are great but then you realise the bathrooms are a little tired and could... More

Was this review helpful? Yes 1
Vadodara, Gujarat, India
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Nuwara Eliya is a very beautiful place and nestled out there in between tea gardens is very beautiful Heritance tea factory. It is a boutique hotel with one of the best service staff I have experienced. The staff is always smiling and more than willing to help us. The Spa is also good with the views from the Spa room... More

Was this review helpful? Yes
Birmingham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This place is quite something. They have done everything so perfectly to turn a beautiful factory into a sumptuous hotel, whilst keeping the fascination of a bygone era. And their tables full of awards are well deserved. The building itself is incredible and fascinating. It is on the crest of a hill nestled amongst higher ones in the tea fields,... More

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

set among tea plantations, this tea factory converted to a hotel takes you back to the colonial times. rooms are decently sized. my particular room had a balcony with a fantastic view of the tea plantations. staff were prompt and courteous. being a veggie, the food was pretty nice and the breakfast buffet spread fantastic. had a leak in the... More

Was this review helpful? Yes 2
Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

From the moment we arrived we felt special and the service was very friendly and personal. The structure is so impressive and historically interesting. One of our friends had stayed at this hotel twice before and the hotel didn't fail to fulfil what was promised. The whole experience exceeded our expectations. There are activities available such as guided nature walks,... More

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Heritance Tea Factory? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Heritance Tea Factory

Address: Kandapola, Nuwara Eliya, Sri Lanka
Phone Number:
Location: Sri Lanka > Central Province > Nuwara Eliya
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Heritance Tea Factory 4*
Number of rooms: 57
Reservation Options:
TripAdvisor is proud to partner with Agoda, Booking.com, Expedia, HotelTravel.com, Venere, TripOnline SA, Travelocity, Hotels.com, Despegar.com, Odigeo and Tingo so you can book your Heritance Tea Factory reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Heritance Tea Factory Hotel Nuwara Eliya
Tea Factory Nuwara Eliya
Tea Factory Hotel Nuwara Eliya

1,003 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (987)
Viewed
View from room (82)
Viewed
Hotel & grounds (314)
Viewed
2:54
Videos (5)
Viewed
Dining (67)
Viewed
Room/suite (102)
Viewed
Family/play areas (4)
Viewed
Bathroom (17)
Viewed
Business center/function rooms (1)
Viewed
Other (395)

Management photos: Courtesy of the property manager

Viewed
All management photos (17)
Viewed
Hotel & grounds (7)
Viewed
Room/suite (5)
Viewed
Dining (1)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay