We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Heritance Tea Factory

Travelers' Choice award winner
Hotel website
Kandapola, Nuwara Eliya, Sri Lanka
Book on
TripAdvisor
Trusted partner. We work directly with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Heritance Tea Factory
Professional photos View all
Browse nearby
Heritance Tea Factory
Add Photo Write a Review

1,586 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    841
    510
    165
    48
    22
See reviews for
353
870
26
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (352)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1586)
  • Mar-May only
    (489)
  • Jun-Aug only
    (344)
  • Sep-Nov only
    (333)
  • Dec-Feb only
    (420)
All months
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

I think the converted tea factory and surrounding area are actually more impressive than the photos on here suggest. The landscape is beautiful and the hotel building itself well deserved of its heritage status - a lot of the old factory parts are preserved and, alongside some of the information boards and the uniforms worn by staff, make it feel... More 

Was this review helpful? Yes
Yohan A, Assistant Manager - Online Reputation at Heritance Tea Factory, responded to this review

Dear Valued Guest, It was indeed a great pleasure having you with us at Heritance Tea Factory and we sincerely thank you providing us the opportunity to be at your service during your visit to Sri Lanka. We are glad to hear that you've enjoyed your overall stay and the experience at Heritance Tea Factory and thought the overall facilities... More 

Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I booked a superior room in this hotel to stay for 2 days with my family when we were doing a trip round Sri Lanka. The first impression is very good. It's a nice hotel with a lot of history behind it. The staff is friendly. But the first night we were wakened at midnight by barking dogs outside the... More 

Was this review helpful? Yes
Yohan A, Assistant Manager - Online Reputation at Heritance Tea Factory, responded to this review

Dear Valued Guest, Thank you for the time devoted in posting an insightful feedback on Tripadvisor following your recent stay with us at Heritance Tea Factory. Further to the comments you have made in your valuable feedback, we are deeply disappointed to hear that the overall facilities and the services that the hotel had to offer has not been able... More 

San Diego, California
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

Our recent visit to the continent of Sri Lanka included a visit to the tea growing region. This is a breathtaking area of the country that is a memorable place to go when visiting this marvelous country. Our Stay at Heritance was one of the best locations in the country. The staff was friendly and attentive. All requests were met... More 

Was this review helpful? Yes
Yohan A, Assistant Manager - Online Reputation at Heritance Tea Factory, responded to this review

Dear Valued Guest, Thank you for your sincere positive sentiments on specifically on the hotel location setting of Heritance Tea Factory along with the unique interior ambiance of the hotel which you've found to be much enjoyable. Also, we are much obliged to note that you have enjoyed the overall facilities and the service you've experienced at Heritance Tea Factory... More 

Beckenham, null, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Such an incredible hotel and experience. The rooms were lovely, as were the gardens, and the service. We paid extra to have dinner in the train carriage which was very special. The food was delicious and it was so much fun and so unique. Well worth the money. The only downside for us was that there were children staying on... More 

Was this review helpful? Yes
Yohan A, Assistant Manager - Online Reputation at Heritance Tea Factory, responded to this review

Dear Valued Guest, Thank you for selecting Heritance Tea Factory as your accommodating partner in the hill country of Sri Lanka and for the time devoted in posting a valuable feedback on Trip Advisor. It is always pleasing to hear such wonderful compliments regarding the natural beauty of the Sri Lanka's hill country along with the experience you've had during... More 

Norwich, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed for one night and we felt that this was enough for us. Remote location and nearby working village up in the hills. Tea fields are everywhere and views are stunning. The room is comfortable although adequate size with comfortable bed and all very clean and wonderful pictures in room. The hotel itself is amazing. The lobby, and bar... More 

Was this review helpful? Yes
Yohan A, Assistant Manager - Online Reputation at Heritance Tea Factory, responded to this review

Dear Valued Guest, We would like to thank you for selecting Heritance Tea Factory as your preferred holiday destination and for the time devoted in posting an insightful review on Trip Advisor. We are indeed delighted to note that you have enjoyed the unique ambiance, the location, facilities and the overall services that the hotel had to offer during your... More 

Contributor
19 reviews 19 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel itself is fascinating and the traditional welcome we had was a lovely start. We did the tea picking which was great fun and really interesting, although we had toured another factory so were already well versed on the process. I was disappointed that they only serve halal meat though. I ended up being vegetarian for our stay. Not... More 

Was this review helpful? Yes
Yohan A, Assistant Manager - Online Reputation at Heritance Tea Factory, responded to this review

Dear Valued Guest, Thank you for the time devoted in posting an insightful feedback on Tripadvisor following your stay with us at Heritance Tea Factory. We are truly delighted to know that you have enjoyed the tea leave picking and factory tour and thought that it was a wonderful experience. Further to the comments you've made, please accept our sincere... More 

Freiburg im Breisgau, Germany
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 of 5 stars Reviewed 1 week ago

Heritance Tea Factory is a nice, quiet hotel in the middle of nowhere with beautiful views of the surrounding hills and tea plantations. Friendly and helpful staff. Beautiful terrace for afternoon tea. Very nice curry dishes on the A-la-carte menu, which we definitely preferred to the buffet.

Was this review helpful? Yes
Yohan A, Assistant Manager - Online Reputation at Heritance Tea Factory, responded to this review

Dear Valued Guest, We would like to thank you for selecting Heritance Tea Factory as your preferred accommodation partner for a relaxing holiday experience and for the time devoted in posting a valuable feedback on Tripadvisor. Thank you for your positive endorsement of the overall facilities and the services that the hotel had to offer during your stay with us... More 

Colombo, Sri Lanka
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in tea factory for 2 days (wifey and me and the 3 kids!!) and had the most memorable holiday. We actually wanted to stay in this very popular honeymoon destination 10 years ago when we were newly married but couldn't make it, so it was kind of long overdue, and boy don't i regret it now. The place... More 

Was this review helpful? Yes 2
Yohan A, Assistant Manager - Online Reputation at Heritance Tea Factory, responded to this review

Dear Valued Guest, We are most gratified by your sincere acknowledgment of the overall facilities and the services he hotel had to offer during your stay with us. It is indeed pleasing to know that you were able to make your long overdue holiday getaway to Heritance Tea Factory and found it to be a wonderful experience indeed. Thank you... More 

Colombo
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 1 week ago

A unique Hotel. a tea factory converted to a beautiful hotel. This hotel has so many features to it that i would be spoiling for you if i mentioned all. we were in the executive suite. my oh my.... the room was amazing with 2 sitting areas dining area etc. A key feature is the food. its simply delicious. if... More 

Was this review helpful? Yes 3
Yohan A, Assistant Manager - Online Reputation at Heritance Tea Factory, responded to this review

Dear Valued Guest, Thank you for your positive endorsement regarding the overall facilities and the services that the hotel had to offer during your stay with us and thought that it contributed in making your stay as pleasant as it could be. Particularly, we are delighted to note that you have specifically enjoyed the culinary expertise of the hotel along... More 

Kandy, Sri Lanka
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is definitely one of the best hotels I have ever been to in Sri Lanka. Ideally situated in the middle of tea estate, the scenery is so vividly green and lovely. And as you step into the hotel, it is like entering another world altogether. The highlight of the hotel for me was its excellent service. The staff is... More 

Was this review helpful? Yes 1
Yohan A, Assistant Manager - Online Reputation at Heritance Tea Factory, responded to this review

Dear Valued Guest, We are indeed delighted to note that you have enjoyed the unique ambiance, the location, facilities and the overall services that the hotel had to offer during your stay with us. Also, we sincerely appreciate your valuable comments specifically regarding the hotel surroundings and that you thought it facilitated your stay to be as pleasant as it... More 

Questions? Get answers from hotel staff and past guests. Ask a question

1,206 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1189)
Viewed
Room/suite (147)
Viewed
View from room (116)
Viewed
Hotel & grounds (459)
Viewed
Dining (93)
Viewed
Family/play areas (14)
Viewed
Bathroom (21)
Viewed
Business center/function rooms (1)
Viewed
2:54
Videos (5)
Viewed
Other (333)

Management photos: Courtesy of the property manager

Viewed
All management photos (17)
Viewed
Hotel & grounds (7)
Viewed
Room/suite (5)
Viewed
Dining (1)
Viewed
Other (4)
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay