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Pello Lake Resort

No 197/16, Upper Lake Road, Nuwara Eliya 22200, Sri Lanka
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Pello Lake Resort
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Ranked #50 of 128 Nuwara Eliya B&B and Inns
A recent review
5 of 5 stars Reviewed March 29, 2015
Martha G Fleetwood, Pennsylvania
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40 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Fleetwood, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 29, 2015

This was a wonderful place to stay on our trip to Nuwara Eliya. The staff was very attentive. We are birders and they were flexible offering breakfast at an early hour and dinner after dark. The food was very delicious. The rooms were clean and I am picky about that aspect. There is a view of the city lake from... More 

Was this review helpful? Yes 1
Colombo, Sri Lanka
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 9, 2015

We stayed here for 3 nights. Nothing to complain about. Very courteous staff and Manager. Rooms we clean and linen was fresh. Clean Bathrooms and hot water. Tasty Sri Lankan food. For the price we paid, it was value for money. You can't expect 5 star facilities when you pay for a budget hotel. Thank you Neel and staff for... More 

Was this review helpful? Yes 2
Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 16, 2015

We stayed one night. The place is covered in black mold which probably has gotten worse after the heavy rain fall in December 2014 and due to the fact that the rooms are not heated. It is so cold at night you need to ask for a heatet and have it on all night. We could not breathe in the... More 

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Beirut, Lebanon
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed October 9, 2014

Worst place ever, i don't know what does resort mean after seeing that building, the place smells so bad, rooms not clean at all, stinky bathroom, no soap and no towels, flies everywhere. we had onion bananas for breakfast because they used the same knife to cut onions and fruits. and i'm not gonna say anything about the extra bedding... More 

Was this review helpful? Yes 1
Parkdale, Oregon
Contributor
17 reviews 17 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 3, 2014

After 20 days in Sri Lanka, there appears to be a trend. Newer hotels reinvest in the hotel. Older hotels, possibly passed down to the kids, simply take the profits out of them. Pello Lake Resort was one that followed the latter. The first room had a strong sewage smell in the bathroom and a cigar smell in the bedroom.... More 

Was this review helpful? Yes 1
London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 21, 2014

Stayed here with my mother for one night 30th July 2014. Had a comfortable nights sleep in a lovely room - comfy bed, clean, well furnished, hot shower - but would give some tips for the hotel for improvement. It was quite damp, steaming of windows and damp walls - probably due to the cold weather in Nuwaraeliya. The food... More 

Was this review helpful? Yes 1
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 5, 2014

It was a very nice small room. The staff arranged for very good dinner and prepared very good breakfast. Very cordial staff. Manager enquired about the stay and requested feedback, which shows that they are interested in improving the service.

Was this review helpful? Yes 6
London, United Kingdom
Reviewer
4 reviews 4 reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 5, 2014

They don't have that many staff. So, service can get a bit hap hazard. However, it's a very minor matter. Overall, the service is eager and helpful. And very, very friendly! Food is great. The chef prepares the western meals- which are good and the chef's assistant prepares mouth-wateringly exquisite Sri Lankan/ Asian dishes. The rooms are nice and clean... More 

Was this review helpful? Yes 13
Hobart, Australia
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 27, 2014

Excellent service, friendly staff, comfortable beds with thick pillows, towels and mattresses (not always the case in budget accommodation). Food was excellent. Avoid the western or Chinese options. The cook made us Sri Lankan curry and rice - came with 7 dishes! All superb. They even made us a packed lunch to take on our early start to World's End... More 

Was this review helpful? Yes 8
Colombo District, Sri Lanka
Reviewer
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 22, 2014

The best thing in this budget hotel is service. The service provided by staff is very personalized and it feels great. Food is really great and you have to admit that they are doing a good job. Rooms are ok for the price and you can really have a nice time there. Convenient location. If you have any bad experience,... More 

Was this review helpful? Yes 8
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