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Borderlands

Certificate of Excellence
Hotel website
Hatton Road, Kitulgala, Sri Lanka
Borderlands
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237 reviews from our community

Traveler rating
    201
    27
    5
    2
    2
See reviews for
61
51
13
9
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Prague, Czech Republic
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Thank you for wonderful stay in your camp. Staff were friendly, atmosphere was awesome, activities were unforgettable. All activities are very safety there, don´t be scared from rafting or canyoning, it is really a fun. Staff are well trained and take care of you. Only 1 night isn´t enough. Book more nights there! Keep going! Lucie

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Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Myself & boyfriend arrived at borderlands at 11am and were greeted by a few members of staff, they took our heavy luggage for us and sat us in the long house for a welcome drink. It was absolutely stunning location, right by the river in the middle of the jungle. We were then shown to our amazing hut on stilts... More 

Was this review helpful? Yes 1
BorderlandsL, Sales & Marketing at Borderlands, responded to this review

Dear Li J, Wow, thank you for such an incredible review! The details and compliments you give us make us so happy! We love how you describe the activities as “absolutely fantastic” and accommodation as “even more breathtaking”, and the guides Richard and Kandy. You go into each particular aspect such as the river baths and we’re thrilled you enjoyed... More 

London SW
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 30, 2015

We arrived in the pouring rain and were shown to our hut, which was very basic and completely open to the river. The only furniture was a mosquito netted bed and a bedside lamp table. Washing and toilet facilities were in a block 10 metres away. However our initial concerns were swept aside by the enthusiastic welcome and excellent lunch... More 

Was this review helpful? Yes 1
BorderlandsL, Sales & Marketing at Borderlands, responded to this review

Dear wimble52, Thank you for your honest and detailed review, and we’re happy to hear you “came to love” Borderlands. We do encourage everyone to try activities they are interested in, and we’re glad you had a blast with the rafting, canyoning and mountain biking (and riding in the Jeep!). Thank you for your description of us, and we look... More 

Ottawa, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 18, 2015

Spent four days at Borderlands over Christmas, 2014. From our first contact, service was exemplary. Margaret created an exciting itinerary for our family of four (two kids, ages 9 & 11). We participated in rafting, canyoning, hiking, zip-lining and something called crate stacking which turned out to be a hoot. Safety was up to North American standards and completely internalized... More 

Was this review helpful? Yes 1
BorderlandsL, Sales & Marketing at Borderlands, responded to this review

Dear winter4ever, Thank you for such a lovely review, we’re thrilled you enjoyed Borderlands as a “highpoint, and a refuge.” Our safety standards are the most important thing we continually strive to improve, and we’re glad you appreciated them. We look forward to seeing your family again in the future! Best wishes, The Borderlands Team. More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed January 14, 2015

This place is hidden gem. When you go to the restaurant/relaxing area it looks like it is beautifully slotted in the jungle. There is a hammock, bean bags and tables made out of lovely wood. the staff are very kind, friendly and helpful. they will give you DELICIOUS food. There is a short drive to the river rafting and a... More 

Was this review helpful? Yes 1
BorderlandsL, Sales & Marketing at Borderlands, responded to this review

Dear Sebastian S, Thank you for your enthusiastic review of us! We’re happy you had a lovely experience with us and enjoyed the food, activities and the small things such as the humor. We hope to see you again in the future! Best wishes, The Borderlands Team. More 

Melbourne, Australia
Contributor
17 reviews 17 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 12, 2015

We had a great time here. it's set in a beautiful spot, has great views, a great communal area and impressive safety standards. And one of the best sri lankan lunches we've had while being in SL for 14 days. The rafting was fun and although i was a little skeptical about canyoning (heard of lost of accidents in Cambodia),... More 

Was this review helpful? Yes 1
BorderlandsL, Sales & Marketing at Borderlands, responded to this review

Dear Miloandme, Thank you for your review and recommendation of us. We’re glad you appreciated the international safety standards we hold for all our activities, and had fun out on the river and canyon! Please do let us know if you have a food preference and our kitchen staff will do their best to accommodate this. We look forward to... More 

Senior Contributor
37 reviews 37 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed January 5, 2015

I stayed here by myself and someone came to meet me and my taxi at 4am which was very kind of them. Arriving in the dark was a little nerving as when I got into my cabin there was a huge spider (got used to the bugs in the end) coming from London I found it hard at first with... More 

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BorderlandsL, Sales & Marketing at Borderlands, responded to this review

Dear Susie_louise123, Thank you for your sweet review of Borderlands, we’re very happy you enjoyed the food and activities, and enjoyed the accommodation by the end of your stay! Regarding the large group there while you were, we apologize for this scheduling; we now have protocols in place that don’t allow this to occur. We’re glad you enjoyed your time... More 

Dubai, United Arab Emirates
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 2, 2015

I don't quite know where to start......the communication via email prior to my stay was exemplary from Borderlands - Thank you Margaret !, the cabins, tents and base camp were immaculately clean. Staff were working consistently hard whether cleaning, preparing, helping guests and tending to the overall facility. Just exemplary. My cabin was perfect, literally on the river, i fell... More 

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BorderlandsL, Sales & Marketing at Borderlands, responded to this review

Dear jetsetmich, Oh wow, thank you for such a lovely review and we're so happy you had such a good time!! You managed to hit on every important detail and complimenting on everything. We really strive hard to have staff that work across the board from the river to the bar and restaurant, and love their jobs. We love being... More 

Stockholm, Sweden
Contributor
17 reviews 17 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 30, 2014

Situated on a nice location above the river and managed by professional tour guides the conditions couldn't be better. Here you will have a fun and close to the nature experience. The tents are comfortable with beds and electricity but the new wooden cabanas with canopy beds are even better. Spending the evening in the lounge together with the other... More 

Was this review helpful? Yes
BorderlandsL, Sales & Marketing at Borderlands, responded to this review

Dear Swedman, Thank you for your flattering review of us, we’re happy you enjoyed the experience so much. You managed to cover both accommodations, and the relaxed experience we offer! We hope to see you again in the future! Best wishes, The Borderlands Team. More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 29, 2014

We were really disappointed with this place. We had read the rave reviews and were really looking forward to it. It was raining heavily whilst we were there so no doubt we didn't see it at its best but we found it expensive and the staff complacent. We didn't find the river much more exciting than those in West Wales!... More 

Was this review helpful? Yes
BorderlandsL, Sales & Marketing at Borderlands, responded to this review

Dear Claire T, Thank you for your honest review of your stay. We find it worrying that you were disappointed in your stay, as we strive to offer the best service and experience to our guests. While we do inform guests of the river grade being Class I to Class III for rapids, it will be different depending on water... More 

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