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Hatton Road, Kitulgala, Sri Lanka
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Borderlands
Certificate of Excellence 2014
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233 reviews from our community

Traveler rating
    198
    26
    5
    2
    2
See reviews for
61
48
13
9
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ottawa, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

Spent four days at Borderlands over Christmas, 2014. From our first contact, service was exemplary. Margaret created an exciting itinerary for our family of four (two kids, ages 9 & 11). We participated in rafting, canyoning, hiking, zip-lining and something called crate stacking which turned out to be a hoot. Safety was up to North American standards and completely internalized... More 

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London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

This place is hidden gem. When you go to the restaurant/relaxing area it looks like it is beautifully slotted in the jungle. There is a hammock, bean bags and tables made out of lovely wood. the staff are very kind, friendly and helpful. they will give you DELICIOUS food. There is a short drive to the river rafting and a... More 

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Melbourne, Australia
Contributor
17 reviews 17 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a great time here. it's set in a beautiful spot, has great views, a great communal area and impressive safety standards. And one of the best sri lankan lunches we've had while being in SL for 14 days. The rafting was fun and although i was a little skeptical about canyoning (heard of lost of accidents in Cambodia),... More 

Was this review helpful? Yes 1
BorderlandsL, Sales & Marketing at Borderlands, responded to this review

Dear Miloandme, Thank you for your review and recommendation of us. We’re glad you appreciated the international safety standards we hold for all our activities, and had fun out on the river and canyon! Please do let us know if you have a food preference and our kitchen staff will do their best to accommodate this. We look forward to... More 

Senior Contributor
36 reviews 36 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here by myself and someone came to meet me and my taxi at 4am which was very kind of them. Arriving in the dark was a little nerving as when I got into my cabin there was a huge spider (got used to the bugs in the end) coming from London I found it hard at first with... More 

Was this review helpful? Yes
BorderlandsL, Sales & Marketing at Borderlands, responded to this review

Dear Susie_louise123, Thank you for your sweet review of Borderlands, we’re very happy you enjoyed the food and activities, and enjoyed the accommodation by the end of your stay! Regarding the large group there while you were, we apologize for this scheduling; we now have protocols in place that don’t allow this to occur. We’re glad you enjoyed your time... More 

Dubai, United Arab Emirates
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I don't quite know where to start......the communication via email prior to my stay was exemplary from Borderlands - Thank you Margaret !, the cabins, tents and base camp were immaculately clean. Staff were working consistently hard whether cleaning, preparing, helping guests and tending to the overall facility. Just exemplary. My cabin was perfect, literally on the river, i fell... More 

Was this review helpful? Yes
BorderlandsL, Sales & Marketing at Borderlands, responded to this review

Dear jetsetmich, Oh wow, thank you for such a lovely review and we're so happy you had such a good time!! You managed to hit on every important detail and complimenting on everything. We really strive hard to have staff that work across the board from the river to the bar and restaurant, and love their jobs. We love being... More 

Stockholm, Sweden
Contributor
17 reviews 17 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Situated on a nice location above the river and managed by professional tour guides the conditions couldn't be better. Here you will have a fun and close to the nature experience. The tents are comfortable with beds and electricity but the new wooden cabanas with canopy beds are even better. Spending the evening in the lounge together with the other... More 

Was this review helpful? Yes
BorderlandsL, Sales & Marketing at Borderlands, responded to this review

Dear Swedman, Thank you for your flattering review of us, we’re happy you enjoyed the experience so much. You managed to cover both accommodations, and the relaxed experience we offer! We hope to see you again in the future! Best wishes, The Borderlands Team. More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

We were really disappointed with this place. We had read the rave reviews and were really looking forward to it. It was raining heavily whilst we were there so no doubt we didn't see it at its best but we found it expensive and the staff complacent. We didn't find the river much more exciting than those in West Wales!... More 

Was this review helpful? Yes
BorderlandsL, Sales & Marketing at Borderlands, responded to this review

Dear Claire T, Thank you for your honest review of your stay. We find it worrying that you were disappointed in your stay, as we strive to offer the best service and experience to our guests. While we do inform guests of the river grade being Class I to Class III for rapids, it will be different depending on water... More 

Santiago, Chile
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We enjoyed a wonderful afternoon in Borderlands this november. We got the chance to practice some rafting in a perfect natural environment, with excellent guides and a great lunch afterwards in a very eco friendly lodge. Unfortunately we didn´t get the chance to stay longer, but we recommend this place to everyone who wants to explore an alternative truism, in... More 

Was this review helpful? Yes
BorderlandsL, Sales & Marketing at Borderlands, responded to this review

Dear n75123, Thank you for your lovely review of Borderlands! We’re thrilled you enjoyed the activities, lunch and surroundings so much and love your descriptions. We look forward to seeing you in the future for a longer stay. Best wishes, The Borderlands Team. More 

Senior Contributor
21 reviews 21 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This is effectively glamping in the forest (you have tents with a double mattress on a raised area over-looking a lake) with a lodge room nearby with electricty. We did the canyoning which was very good and fun, the jumps weren't huge but were big enough, and the walking was very scenic. A lot of fun. The rafting was fun... More 

Was this review helpful? Yes
BorderlandsL, Sales & Marketing at Borderlands, responded to this review

Dear Nathan N, Thank you for your honest review of Borderlands. As it has been over 9 months since you stayed, we’re happy to say we have improved greatly! We do prefer not to call ourselves glamping, as we offer cabins with electricity, hot water, etc. over looking the Kelani River. We’re happy you enjoyed the location and the rafting,... More 

Contributor
11 reviews 11 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Borderlands is a diamond in the rough! You will find other companies offering rafting nearby, however after seeing those guys operate on the water I wouldn't recommend them! Borderlands staff are professional and friendly with a fabulous knowledge of the area and safety is a top priority. The camp is very clean and well maintained with a fabulous chill out... More 

Was this review helpful? Yes
BorderlandsL, Sales & Marketing at Borderlands, responded to this review

Dear Charlotte R, Thank you for your flattering review, especially the safety aspect and the appreciation of our staff. We do know how important coffee is to a lot of people, so we always make sure to have proper coffee available! We love the description in the last line about us, and we hope to see you again in the... More 

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Additional Information about Borderlands

Address: Hatton Road, Kitulgala, Sri Lanka
Phone Number:
Location: Sri Lanka > Sabaragamuwa Province > Kitulgala
Price Range (Based on Average Rates): $
Number of rooms: 13

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