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Novotel Palembang Hotel & Residence

Jalan R Sukamto No. 8A, Palembang 30127, Indonesia
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Novotel Palembang Hotel & Residence
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271 Reviews from our TripAdvisor Community

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Nadi
Level Contributor
58 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago

Always a welcoming retreat from the hustle and bustle of Palembang. Staff are very attentive and accommodating. Only negative is after requesting a non-smoking room I was placed in a room with an ash-tray. Apart from the stinky smell this is a dead giveaway that I am not in a non-smoking room.

Review collected in partnership with Accorhotels.com

Helpful?
Thank Matthew A
Jakarta, Indonesia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

good location ,huge and beautiful hotel building. defiantly value of money, staff is well mannered and trained. food quality is good,i had dinner and breakfast, it is only 25min drive from airport. nice place to stay in Palembang.

Review collected in partnership with Accorhotels.com

Helpful?
Thank Vijayant Pal S
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang Hotel & Residence, responded to this review

Dear Mr. Vijayant Pal S, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you so much for taking time to share your experience on trip advisor. We are very happy you loved our hotel with good location, huge and beautiful hotel building, you liked our staff and our food. We hope you always enjoy your stay at Novotel Palembang... More 

Bandung, Indonesia
Level Contributor
114 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The best thing about this hotel is its location is in the mid Palembang city, and very close to get anywhere around the city. And if you like Pempek Palembang, the 'Pempek Noni' is just cross the street. The other good thing was the garden in the middle of the hotel complex. With the smoke from forest burning in Sumatra... More 

Helpful?
Thank Indra M
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang Hotel & Residence, responded to this review

Dear Mr. Indra, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you so much for taking the time to share the comment and detailing problems you experienced during your stay at Novotel Palembang. Your comment are very important for us to improve our quality of service. Please accept our sincere apologize we have begun corrective step to provide better... More 

Busan, South Korea
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 23, 2015

When I check in, the front desk staff gives me a welcome drink and face towel with warm smile and friendly. The staff also was extremely helpful as they have tried to get me an airport transfer service and from check in through to check out. The room was very clean and large too! for breakfast : Plenty of choices,... More 

Helpful?
1 Thank Naomi L
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang Hotel & Residence, responded to this review

Dear Ms. Naomi L, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for choosing Novotel Palembang as a pleasant stay. We are very proud of your comment and make our staff give the best service in the future. Thank you for loved our friendly staff and our room also for breakfast. We will make our breakfast more various... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 20, 2015

I really enjoyed staying in this hotel, it was comfy, close to restaurants and mall. For the apartment type, such as junior suite room, there are kitchen with fridge allowed you to either keep drinks cool or food freshly. Lovely location, homey and great value for money. Would definitely recommend!

Helpful?
1 Thank Rizki D
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang Hotel & Residence, responded to this review

Dear Mr. Rizky D Warmest Greetings from Novotel Palembang Hotel & Residence Thank you so much for taking time to share your experience on trip advisor. We are very happy you loved our hotel. We hope you always enjoy your stay at Novotel Palembang for your next trip and always choose Novotel Palembang as your home. We believe that your... More 

Kochi (Cochin), India
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed December 16, 2015

Quite large resort, but rooms are good, well furnished and equipped, with quite large bathroom. Breakfast is just too good, the spread even garnished with local delicacies too, even for veggies like me. Most pleasant experience had been that, I got back my wallet that I had forgotten in the room safe by mistake (leaving open too), with all cash... More 

Helpful?
Thank MEHTA17
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang Hotel & Residence, responded to this review

Dear Mrs. Mehta, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you so much for taking the time to share your experience on trip advisor. We are very proud of your comment that's makes us better and always give the best service in the future. We are glad you found our room and breakfast are good. At Novotel the... More 

Jakarta, Indonesia
Level Contributor
76 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed December 4, 2015 via mobile

Big, resort style hotel in Palembang, but very poor service... Too bad. The room was cigar smelly, could change the room but there's a charge. I asked for a glass of ice cube, they also charge it. I asked an iron to borrow, they don't have (and they called it 5 stars hotel!!). Foods at Square Resto was just ordinary.... More 

Helpful?
Thank laurence2610
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang Hotel & Residence, responded to this review

Dear Ms. Laurence, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you very much for the time you have taken to write a comprehensive review of your recent stay at Novotel Palembang Hotel & Residence. We do note your disappointment about cigar smell, iron board, room and ice cube charges. I truly appreciate your feedback that we are able... More 

Bandung, Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 4, 2015

With so many great reviews here on tripadvisor, this place did not disappoint.The services and hospitality are very good. Room is big and clean. Breakfast was plentiful with a lot of choices. Overall our stay was enjoyable and comfortable. Will definitely stay in this

Helpful?
1 Thank rizki p
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang Hotel & Residence, responded to this review

Dear Mr. Rizki, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for choosing Novotel Palembang as your home. We are very proud of your comment that's makes us better and always give the best service in the future. I truly happy that your stay at Novotel Palembang become a memorable. We are looking forward to welcome back you... More 

Singapore, Singapore
Level Contributor
128 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed December 2, 2015 via mobile

I have stayed here several times. I always booked from their official website from my Accor account . For each stay, I have to wait about 30 minutes. As they couldn't find my booking. Previous stayed was in May 2015, I have to wait almost 45 minutes since they can't find my booking. This time I also have to wait... More 

Helpful?
Thank francisxavierchung
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang Hotel & Residence, responded to this review

Dear Mr. Francis Xavier Chung, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for choosing Novotel Palembang as your home, while you are in Palembang. Your feedback about check in experience is really important for us to continue improving our services. Please accept our sincere apologize we have begun corrective step to provide better services to our valued... More 

Jakarta
2 reviews
3 of 5 stars Reviewed November 23, 2015

Stayed for 3 nights in here and knowing the conditions of the city with full of haze, I had to lower my expectation of this hotel and they still can't meet my expectation. Negative: - Upon check-in no explanation regarding the hotel (I have to find out by myself). - No iron & board in the room, the staff explained... More 

Helpful?
Thank bubbe88
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang Hotel & Residence, responded to this review

Dear Mr. Bubbe, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you so much for taking the time to share your experience on trip advisor. We have taken not of your feedback regarding check in process, iron board, luggage and swimming pool. Your helpful comments are much appreciated to improve our quality of services. On a positive note, I... More 

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