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Novotel Palembang

Jalan R Sukamto No. 8A, Palembang 30127, Indonesia
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1 room 1 guest
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Novotel Palembang
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226 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Portuguese first
  • Any
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  • All months
    (226)
  • Mar-May only
    (63)
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    (68)
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    (52)
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Alexandria, Egypt
1 review
3 of 5 stars Reviewed 1 week ago

Hotel property is very good. Wide, clean and simple. Rooms were big and beds are very comfy with a balacony for relaxation having your tea or smoke. More of a resort looking property then a typical hotel. It's situated in an area where you can find food and money changer as well as everyday use meterial in very good price.... More 

Was this review helpful? Yes
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Mr. Falak, Greetings from Novotel Palembang Hotel & Residence. We are so happy to know that you like our wide, clean, and simple hotel, big rooms and comfy beds. Our top priority is guest satisfaction. Please accept my sincerely apologize about that, I’ll share your feedback to department concern, I believe that it will motivate them to improvement and... More 

Jakarta, Indonesia
Level Contributor
8 reviews
6 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

I was stay at Novotel for business and stay there with my coworker. When I made the booking I had specifically ask for twin bed. I confirmed the twin bed as soon as I arrived at the hotel. Buttttt I got double bed. Not convience enough when you travel with a coworker.

Was this review helpful? Yes
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Serlypipu, Greetings from Novotel Palembang Hotel & Residence Thank you for staying with us during at Palembang. We are glad to receive your feedback, especially about the room. I'll share your feedback to all my team, I believe that it will motivate them to always give the best service in the future. We are looking forward to welcome you... More 

Jakarta, Indonesia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I went to Palembang last Tuesday and chose this hotel. It's a bit far from the city centre but around the hotel is pretty crowded too. The hotel is nice, my room has a balcony which is nice, the swimming pool is also great. The breakfast is perfect. Would stay here again next time I visit Palembang ☺️

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NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Rininfm, Greetings from Novotel Palembang Hotel & Residence Thank you for choosing Novotel Palembang as your accomodation during stay at Palembang. We are glad to know that you loved our breakfast, the room and swimming pool as well. At Novotel, your feedback is much important for us, that's makes us better and always give the best service in the... More 

Jakarta, Indonesia
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

The room was great (with a big room size) and comfort bed is a good choice for sleep after a tiring day breakfast was delicious (combination between Palembang traditional food, Indonesian and International food) but a lil bit boring when you stay more than 3 days. Good swimming pool and nice view (because this hotel is leisure hotel) and located... More 

Was this review helpful? Yes
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Pierre1603, Greetings from Novotel Palembang Hotel & Residence Thank you for sharing your feedback thru TripAdvisor. We are glad to receive your feedback, especially about the room, breakfast and swimming pool as well. I will share your feedback to all my team, and believe that it will motivate them to always make a better improvement and give the best... More 

Level Contributor
58 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Over all its nice hotel. Big place and wide. But room not so clean. And bathroom maybe already become old. Space room more big compare to other hotel in this city too. Pool also big. Price cheap 👍👍 Easy to find everything from hotel location. Good for meeting point.

Was this review helpful? Yes
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Ari R, Warmest greeting from Novotel Palembang Hotel & Residence Thank you for choosing Novotel Palembang as your accomodation during stay at Palembang. We are so glad to know that our hotel is good location, accessible. At Novotel, your satisfaction is our top priority. And now, we are doing some renovation and improvement hotel's facilities, includes the room. So... More 

Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

The concept was so amazing because they claimed it as resort and not just a regular hotel. Good for us to relax. Lobby was huge and either the room. Room was little bit old and bathroom was not very clean. I could spot some old sign from the bathroom. They should provide individual shower and not combine it with the... More 

Was this review helpful? Yes
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Yenni D, Warmest greeting from Novotel Palembang Hotel & Residence Thank you for your sharing thru TripAdvisor. I'm very glad to read your feedback regarding your experience during stay at Novotel Palembang. But in the same time, please accept my sincerely apologize if there was something happen didn't meet your expectation. Your feedback means a lot for us, so... More 

Palembang, Indonesia
Level Contributor
5 reviews
5 of 5 stars Reviewed July 27, 2015

there is everything what you need. There are only small details in roooms (ok, only in bathroom) which are not top (of course compare to europe hotels). Like seal aroud bath, demaget glaze. Staff is super, hotel is clean, rooms are quiet.

Was this review helpful? Yes
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Mr. Mwspd, Greetings from Novotel Palembang Hotel & Residence Thank you for choosing Novotel Palembang as your accomodation in Palembang. We are glad to receive your feedback, so I can share your feedback to all my team. I believe that your comment could motivate us to always give the best service in the future. Once again, thank you for... More 

Palembang, Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 26, 2015

While entered the Novotel Resort. We were so amazed. Huge lobby, big, comfy and clean room, bed nice. Delicious breakfast, complete facilities. Great swimming pool with a very nice surrounding. Can't wait to go back.....

Was this review helpful? Yes 1
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Mr. Azhary, Warmest greeting from Novotel Palembang Hotel & Residence Thank you for sharing your feedback thru TripAdvisor. We are so happy to receive your feedback, regarding the lobby, room, facilities and breakfast as well. There isn't better satisfaction than knowing that we were able to exceed your expectations. Thank you, and of course we can't wait to see... More 

Timika, Indonesia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 23, 2015

Staying at Novotel 4 nights an i would say this hotel is very pleasent hotel. Pick-up by nice person from airport we've arrived at night. Check-in process been handled with very good (fast and helpfull). All nights been through with nice. Big bedroom, nice green view, and hot swimming pool also easy to ask for late check-out. The only thing... More 

Was this review helpful? Yes
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear David Pinondang, Greetings from Novotel Palembang Hotel & Residence Thank you for your sharing thru TripAdvisor regarding your experience during stay at Novotel Palembang and to know that you had a pleasant stay with us, except the lack of smile our staff. We do apologize for that happen and make you felt uncomfortable. Once again thank you for your... More 

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