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All 36 Palembang hotels

Novotel Palembang

4.0 of 5 Hotel   |   Jalan R Sukamto No. 8A, Palembang 30127, Indonesia
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Ranked #2 of 36 Hotels in Palembang
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
wahyu p jakarta
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152 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
13 reviews 13 reviews
8 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

Stayed at Novotel Palembang Hotel & Residence at June 2014 for business matters, traveling with 7 other colleagues. Stayed at 2 condotel unit (room 227 and another one which I don’t remember the number). The hotel is located not far from the airport, on normal traffic it should be only 30 minutes drive but since Palembang is building some flyover... More

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NPHR-3716, Public Relations Manager at Novotel Palembang, responded to this review

Dear Wahyu P, Greetings from Novotel Palembang Hotel & Residence Thank you for choosing Novotel Palembang Hotel & Residence for your accommodation during your trip in Palembang. It’s our pleasure to read feedback from you and to hear that you enjoy staying with us. Your satisfaction is our priority, we are sorry that some experiences didn’t meet your expectation. We... More

Top Contributor
64 reviews 64 reviews
48 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed 1 week ago

First time visited Palembang and stayed at this hotel because it was ranked number 1 in tripadvisor. Requested Airport Transfer Service to Hotel and it was charged for 100,000 IDR by using Toyota Innova Car. Took about 20 minutes from airport to the hotel. Hotel has a good first impression and located just walking distance to Shopping Mall (Palembang Trade... More

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12 reviews 12 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My first Impression was a stunning property, the outside architecture was really great and and stunning and the rooms circle around the swimming pool. however when entering the room, the interior looks really old and not well maintained. the bathroom mirror have stain and the marble look has been unpolished for quite sometimes. The high lite was actually the service,... More

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Jakarta, Indonesia
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Just stayed in this premise last weekend for a family events. The location is quite off the city main centre but considering the weekend traffic and the size of the city, it is still manageable. I suggest not to get the hotel plus breakfast package as it is better to have local delicacy for breakfast. Not only because of the... More

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Top Contributor
131 reviews 131 reviews
29 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel doesn't really lived up the name of Novotel itself. Yes it's a big hotel in the city but the building is lack of maintenance. My room did not have hot shower and the water lever was dripping the whole time I was there. There was a sense of creepyness during night tine that I could not explain. But... More

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Jakarta, Indonesia
Top Contributor
58 reviews 58 reviews
53 hotel reviews
200 helpful votes 200 helpful votes
1 of 5 stars Reviewed June 28, 2014

I don't usually write a bad review, so if I wrote a bad review it means that it's extremely bad property that you should avoid at all cost. The bad service began on the reservation process. I booked the rooms using Accor points. However, I was surprised that the hotel charged me double; my points were deducted but I was... More

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Singapore, Singapore
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 28, 2014

Unexpected resort oasis in the midst of busy Palembang. Very spacious rooms and a quiet place good for relaxing. Service can be a bit slow but this is not a place for rushing. Near to malls if you need to step out to eat. Room service food was not great so best to go out for your meals.

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1 review
5 of 5 stars Reviewed June 25, 2014

Everything has change since the last time i came here on 2012, of course.. in a very2 good way. I always love staying here.. the warm feeling like homecoming. The swimming pool not too crowded and oh, that cute round shaped small bungallow near the pool ♥

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Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 21, 2014

first time get into the lobby i amazed of the size. after checked in, i back to my car to get my suitcase and after enter the lobby not even one of the staff ask or even try to help me. they should more trained well. when enter the room, this hotel have a very large room but i found... More

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Senior Contributor
21 reviews 21 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 19, 2014

I am a business traveler who has been staying at this hotel for 30 to 50 days a year for over 4 years because it is the nearest to my place of work. The hotel is indeed an urban oasis as it has been described frequently but I have been noticing a decline in the standard of utilities and services... More

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Additional Information about Novotel Palembang

Address: Jalan R Sukamto No. 8A, Palembang 30127, Indonesia
Location: Indonesia > Sumatra > South Sumatra > Palembang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Palembang 4*
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Also Known As:
Novotel Palembang Hotel Palembang
Palembang Novotel

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Business center/function rooms (1)
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Room/suite (7)
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