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Novotel Palembang

Certificate of Excellence
4.0 of 5
Jalan R Sukamto No. 8A, Palembang 30127, Indonesia
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Novotel Palembang
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Novotel Palembang
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189 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

I stayed five night in here, the design of this hotel is very great and elegant. The location is easily to reached from airport, market, etc, and very quite. All staff is very friendly and helpful. The bed was comfortable with good bed line, also very clean. Nice to stay here and this hotel is my first choice when come... More 

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NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Ms Kirei10, Greetings from Novotel Palembang Hotel & Residence Thank you for choosing Novotel Palembang for your accomodation during your stay at Palembang. We are glad to know that you are happy with our service, hotel design and location as well. I will share your feedback to all my team, I believe this will motivate my team to give... More 

Jakarta
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

very glad with the price we paid for such a room size and facilities. we had a good rest and space for two young toddlers to run around. service just okay. no complain. we picked no breakfast option, so can't really comment about that. we also didnt have time to try the swimming pool. Additional note: Back in Dec 14... More 

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NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Ms Ween, Greetings from Novotel Palembang Hotel & Residence We are happy to welcome you back at Novotel Palembang. On this opportunity, we would like to apologize for your inconvenience during your previous stay with us. I will share your feedback to department concern, so we hope that this won't happen again in the future. Once again, thank you... More 

Senior Contributor
32 reviews 32 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The first time I visited Palembang, I was confused to choose where to stay. Then I decided to choose this hotel, since I was a member of Accorhotels Group. When I stepped my foot in the lobby, I feel happy since the staffs were threatening me well. The hotel itself is quite unique. With a rounding shape, surrounding the pool,... More 

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NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Mr Hariiagung, Greetings from Novotel Palembang Hotel & Residence.. Thank you for choosing Novotel Palembang for your accomodation during your stay at Palembang. We are glad to know that you are happy with our service & the architecture as well. But we are sorry if the alarm sounds made you uncomfortable, the alarm tested regularly to make sure the... More 

Singapore, Singapore
Senior Contributor
32 reviews 32 reviews
21 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 21, 2015

This is my 3rd time to stay at Novotel Palembang. I always love to return to this property. Good atmosphere and many trees in this hotel compound. I have stay from 19-21 February 2015 Checked in was smooth, attended by Rizki. He is a very polite and nice person. I was given a room of 304, which is I like.... More 

Was this review helpful? Yes 2
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Mr Francisxavierchung, Warmest greeting from Novotel Palembang Hotel & Residence Thank you for choosing Novotel Palembang for your accomodation during your stay at Palembang. We are so happy to know that you enjoyed your stay with us. And I will share your feedback to all my team, for sure it will motivate my team to give the best service... More 

Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 21, 2015

This is my 3rd time to stay at Novotel Palembang. I always love to return to this property. Good atmosphere and many trees in this hotel compound. I have stay from 19-21 February 2015 Checked in was smooth, attended by Rizki. He is a very polite and nice person. I was given a room of 304, which is I like.... More 

Was this review helpful? Yes 1
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Mr Fxboewnam, Warmest greeting from Novotel Palembang Hotel & Residence Thank you for choosing Novotel Palembang for your accomodation during your stay at Palembang. We are so happy to know that you enjoyed your stay with us. And I will share your feedback to all my team, for sure it will motivate my team to give the best service... More 

Jakarta, Indonesia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 19, 2014

I have to say this is one of the great Hotel's architecture that ever designed at his era. I know this hotel is much older among others. But the architecture never makes me bored, lobby is large, well appointed with great view of park and pool, the pool's design is great as you feel stay at beach resort, room and... More 

Was this review helpful? Yes 1
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Mr Hakim_a_r, Warmest greeting from Novotel Palembang Hotel & Residence Thank you for choosing Novotel Palembang for your accomodation during your stay in Palembang. We are glad to know thay you enjoyed your stay with us. I trust a positive comments such yours will motivate our team to keep up the services given. Once again, thank you for your... More 

Jakarta, Indonesia
1 review
2 of 5 stars Reviewed December 15, 2014

first time staying at this hotel I was very impressed. strategic location, an attractive building, good food and other facilities are quite comfortable. several visits to Palembang I definitely recommend my travel agent to book a room at this hotel, because I ever changed the hotel to experience the other but in the end I regret. The comfort of the... More 

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NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Bintang S, Thank you for taking the time to tell us about your experience at Novotel Palembang Hotel & Residence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Palembang, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

Sg Petani
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 10, 2014

Stayed for 6 nights in Novotel Palembang for a working business trip with a few colleagues. Checked in early before noon time but no rooms were available. Apparently the hotel was fully booked due to a seminar being held in the hotel. It was a pleasant surprise for us as we were upgraded to a Junior suite room.The hotel looks... More 

Was this review helpful? Yes 1
Indonesia
Top Contributor
237 reviews 237 reviews
50 hotel reviews
222 helpful votes 222 helpful votes
5 of 5 stars Reviewed December 2, 2014

The hotel is strategically located. Although there is an underpass construction going on that causes the road to be congested and dusty, but once you are in the hotel, you feel like you are in a resort. I love the layout of the hotel where rooms are arranged in circular shape with beautiful swimming pool in the middle and gardens... More 

Was this review helpful? Yes 1
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Mr Ed-Henry, Warmest greeting from Novotel Palembang Hotel & Residence Thank you for choosing Novotel Palembang for your accomodation during your stay in Palembang. We are so happy to know that you are satisfied with our service, room interior and the breakfast as well. I will share your positive feedback to all my team, and for sure it will... More 

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