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Novotel Palembang

Jalan R Sukamto No. 8A, Palembang 30127, Indonesia
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Novotel Palembang
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Novotel Palembang
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196 reviews from our community

Traveler rating
    54
    83
    42
    9
    8
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
4 of 5 stars Reviewed 1 week ago

I live in Palembang. And, one of my family members want to stay in novotel for a night. So we booked a room. Well, we used it in a day (me, my mom, and siblings) so i know what was in there. It was pretty cool. I mean it's the coolest hotel that had such unique architecture that catches my... More 

Was this review helpful? Yes
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Dyahkinanti, Greetings from Novotel Palembang Hotel & Residence Thank you for choosing Novotel Palembang to spent weekend time with your family. We are glad to know that you really enjoyed your stay with us. Your positive comment means a lot for us, that's why I will share your comment to all my team, for sure this will motivate them... More 

Sydney, Australia
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed April 20, 2015

Pretty good. Construction right in the middle next to the pool is irritating. As is the 4:30am wake up calls for prayer, rooms aren't insulated against. Other than that is was very nice, good facilities. Friendly staff. It's a bit of an oasis in a crazy Sumatran city.

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NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear RobeSouth, Greetings from Novotel Palembang Hotel & Residence Thank you for choosing Novotel Palembang as your accomodation during stay at Palembang. We are sorry to know that some experience didn't meet your expectations. To give the best service & unforgettable experience, Novotel Palembang doing some construction & facilities improvement. We do appologize for the inconvenience caused. Once again, thank... More 

Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed April 8, 2015

I stayed five night in here, the design of this hotel is very great and elegant. The location is easily to reached from airport, market, etc, and very quite. All staff is very friendly and helpful. The bed was comfortable with good bed line, also very clean. Nice to stay here and this hotel is my first choice when come... More 

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NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Ms Kirei10, Greetings from Novotel Palembang Hotel & Residence Thank you for choosing Novotel Palembang for your accomodation during your stay at Palembang. We are glad to know that you are happy with our service, hotel design and location as well. I will share your feedback to all my team, I believe this will motivate my team to give... More 

Jakarta
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 2, 2015

very glad with the price we paid for such a room size and facilities. we had a good rest and space for two young toddlers to run around. service just okay. no complain. we picked no breakfast option, so can't really comment about that. we also didnt have time to try the swimming pool. Additional note: Back in Dec 14... More 

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NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Ms Ween, Greetings from Novotel Palembang Hotel & Residence We are happy to welcome you back at Novotel Palembang. On this opportunity, we would like to apologize for your inconvenience during your previous stay with us. I will share your feedback to department concern, so we hope that this won't happen again in the future. Once again, thank you... More 

Senior Contributor
33 reviews 33 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 1, 2015

The first time I visited Palembang, I was confused to choose where to stay. Then I decided to choose this hotel, since I was a member of Accorhotels Group. When I stepped my foot in the lobby, I feel happy since the staffs were threatening me well. The hotel itself is quite unique. With a rounding shape, surrounding the pool,... More 

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NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Mr Hariiagung, Greetings from Novotel Palembang Hotel & Residence.. Thank you for choosing Novotel Palembang for your accomodation during your stay at Palembang. We are glad to know that you are happy with our service & the architecture as well. But we are sorry if the alarm sounds made you uncomfortable, the alarm tested regularly to make sure the... More 

Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 21, 2015

This is my 3rd time to stay at Novotel Palembang. I always love to return to this property. Good atmosphere and many trees in this hotel compound. I have stay from 19-21 February 2015 Checked in was smooth, attended by Rizki. He is a very polite and nice person. I was given a room of 304, which is I like.... More 

Was this review helpful? Yes 2
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Mr Fxboewnam, Warmest greeting from Novotel Palembang Hotel & Residence Thank you for choosing Novotel Palembang for your accomodation during your stay at Palembang. We are so happy to know that you enjoyed your stay with us. And I will share your feedback to all my team, for sure it will motivate my team to give the best service... More 

Jakarta, Indonesia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 19, 2014

I have to say this is one of the great Hotel's architecture that ever designed at his era. I know this hotel is much older among others. But the architecture never makes me bored, lobby is large, well appointed with great view of park and pool, the pool's design is great as you feel stay at beach resort, room and... More 

Was this review helpful? Yes 1
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Mr Hakim_a_r, Warmest greeting from Novotel Palembang Hotel & Residence Thank you for choosing Novotel Palembang for your accomodation during your stay in Palembang. We are glad to know thay you enjoyed your stay with us. I trust a positive comments such yours will motivate our team to keep up the services given. Once again, thank you for your... More 

Jakarta, Indonesia
1 review
2 of 5 stars Reviewed December 15, 2014

first time staying at this hotel I was very impressed. strategic location, an attractive building, good food and other facilities are quite comfortable. several visits to Palembang I definitely recommend my travel agent to book a room at this hotel, because I ever changed the hotel to experience the other but in the end I regret. The comfort of the... More 

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NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Bintang S, Thank you for taking the time to tell us about your experience at Novotel Palembang Hotel & Residence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Palembang, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

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