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Novotel Palembang

4.0 of 5 Jalan R Sukamto No. 8A, Palembang 30127, Indonesia
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Certificate of Excellence 2014
Novotel Palembang
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Novotel Palembang
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174 reviews from our community

Traveler rating
    49
    72
    37
    9
    7
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Jakarta, Indonesia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 of 5 stars Reviewed December 19, 2014

I have to say this is one of the great Hotel's architecture that ever designed at his era. I know this hotel is much older among others. But the architecture never makes me bored, lobby is large, well appointed with great view of park and pool, the pool's design is great as you feel stay at beach resort, room and... More 

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NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Mr Hakim_a_r, Warmest greeting from Novotel Palembang Hotel & Residence Thank you for choosing Novotel Palembang for your accomodation during your stay in Palembang. We are glad to know thay you enjoyed your stay with us. I trust a positive comments such yours will motivate our team to keep up the services given. Once again, thank you for your... More 

Jakarta, Indonesia
1 review
2 of 5 stars Reviewed December 15, 2014

first time staying at this hotel I was very impressed. strategic location, an attractive building, good food and other facilities are quite comfortable. several visits to Palembang I definitely recommend my travel agent to book a room at this hotel, because I ever changed the hotel to experience the other but in the end I regret. The comfort of the... More 

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NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Bintang S, Thank you for taking the time to tell us about your experience at Novotel Palembang Hotel & Residence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Palembang, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

Sg Petani
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 10, 2014

Stayed for 6 nights in Novotel Palembang for a working business trip with a few colleagues. Checked in early before noon time but no rooms were available. Apparently the hotel was fully booked due to a seminar being held in the hotel. It was a pleasant surprise for us as we were upgraded to a Junior suite room.The hotel looks... More 

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Indonesia
Top Contributor
174 reviews 174 reviews
41 hotel reviews
166 helpful votes 166 helpful votes
5 of 5 stars Reviewed December 2, 2014

The hotel is strategically located. Although there is an underpass construction going on that causes the road to be congested and dusty, but once you are in the hotel, you feel like you are in a resort. I love the layout of the hotel where rooms are arranged in circular shape with beautiful swimming pool in the middle and gardens... More 

Was this review helpful? Yes 1
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Mr Ed-Henry, Warmest greeting from Novotel Palembang Hotel & Residence Thank you for choosing Novotel Palembang for your accomodation during your stay in Palembang. We are so happy to know that you are satisfied with our service, room interior and the breakfast as well. I will share your positive feedback to all my team, and for sure it will... More 

Bangkok, Thailand
Top Contributor
87 reviews 87 reviews
45 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed November 19, 2014

I stayed one night at the Palembang Novotel and enjoyed my stay. The staff were professional and friendly. The rooms were clean and comfortable and the restaurant has a good selection of tasty cuisine. The minibar is locked and it is necessary to phone to have someone unlock it which is a bit annoying. I would definitely stay there again.

Was this review helpful? Yes
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Mr. Dkirwin, Warmest greeting from Novotel Palembang Hotel & Residence Thank you for choosing Novotel Palembang for your accomodation during your stay in Palembang. We are sorry that some experience didn't meet your expectation, especially about the minibar and we noted already about your concern so it won't happen again in your next coming to Novotel Palembang. At the... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 18, 2014

Stayed in this hotel for 4 days and 3 night due to scientific meeting. The service is poor for a 4 stars hotel. When I arrived at the hotel, carrying (luckily) 1 bag/suitcase luckily with weels, I was send to my room by my self (they did not bother to send someone with me) and was not a busy time... More 

Was this review helpful? Yes 1
jakarta
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 16, 2014

Stayed at Novotel Palembang Hotel & Residence at June 2014 for business matters, traveling with 7 other colleagues. Stayed at 2 condotel unit (room 227 and another one which I don’t remember the number). The hotel is located not far from the airport, on normal traffic it should be only 30 minutes drive but since Palembang is building some flyover... More 

Was this review helpful? Yes 2
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Wahyu P, Greetings from Novotel Palembang Hotel & Residence Thank you for choosing Novotel Palembang Hotel & Residence for your accommodation during your trip in Palembang. It’s our pleasure to read feedback from you and to hear that you enjoy staying with us. Your satisfaction is our priority, we are sorry that some experiences didn’t meet your expectation. We... More 

Bandung
Top Contributor
73 reviews 73 reviews
52 hotel reviews
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed September 13, 2014

First time visited Palembang and stayed at this hotel because it was ranked number 1 in tripadvisor. Requested Airport Transfer Service to Hotel and it was charged for 100,000 IDR by using Toyota Innova Car. Took about 20 minutes from airport to the hotel. Hotel has a good first impression and located just walking distance to Shopping Mall (Palembang Trade... More 

Was this review helpful? Yes 3
Contributor
18 reviews 18 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed September 1, 2014

My first Impression was a stunning property, the outside architecture was really great and and stunning and the rooms circle around the swimming pool. however when entering the room, the interior looks really old and not well maintained. the bathroom mirror have stain and the marble look has been unpolished for quite sometimes. The high lite was actually the service,... More 

Was this review helpful? Yes 2
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Additional Information about Novotel Palembang

Address: Jalan R Sukamto No. 8A, Palembang 30127, Indonesia
Location: Indonesia > Sumatra > South Sumatra > Palembang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Palembang 4*
Number of rooms: 194
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Also Known As:
Novotel Palembang Hotel Palembang
Palembang Novotel

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