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All 37 Palembang hotels

Novotel Palembang

4.0 of 5 Hotel   |   Jalan R Sukamto No. 8A, Palembang 30127, Indonesia
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Novotel Palembang
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Ranked #3 of 37 Hotels in Palembang
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed September 16, 2014
wahyu p jakarta
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159 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
2 of 5 stars Reviewed 5 days ago NEW

Stayed in this hotel for 4 days and 3 night due to scientific meeting. The service is poor for a 4 stars hotel. When I arrived at the hotel, carrying (luckily) 1 bag/suitcase luckily with weels, I was send to my room by my self (they did not bother to send someone with me) and was not a busy time... More

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20 reviews 20 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 16, 2014

Stayed at Novotel Palembang Hotel & Residence at June 2014 for business matters, traveling with 7 other colleagues. Stayed at 2 condotel unit (room 227 and another one which I don’t remember the number). The hotel is located not far from the airport, on normal traffic it should be only 30 minutes drive but since Palembang is building some flyover... More

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NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Wahyu P, Greetings from Novotel Palembang Hotel & Residence Thank you for choosing Novotel Palembang Hotel & Residence for your accommodation during your trip in Palembang. It’s our pleasure to read feedback from you and to hear that you enjoy staying with us. Your satisfaction is our priority, we are sorry that some experiences didn’t meet your expectation. We... More

Top Contributor
65 reviews 65 reviews
48 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed September 13, 2014

First time visited Palembang and stayed at this hotel because it was ranked number 1 in tripadvisor. Requested Airport Transfer Service to Hotel and it was charged for 100,000 IDR by using Toyota Innova Car. Took about 20 minutes from airport to the hotel. Hotel has a good first impression and located just walking distance to Shopping Mall (Palembang Trade... More

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12 reviews 12 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 1, 2014

My first Impression was a stunning property, the outside architecture was really great and and stunning and the rooms circle around the swimming pool. however when entering the room, the interior looks really old and not well maintained. the bathroom mirror have stain and the marble look has been unpolished for quite sometimes. The high lite was actually the service,... More

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Jakarta, Indonesia
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed September 1, 2014

Just stayed in this premise last weekend for a family events. The location is quite off the city main centre but considering the weekend traffic and the size of the city, it is still manageable. I suggest not to get the hotel plus breakfast package as it is better to have local delicacy for breakfast. Not only because of the... More

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Top Contributor
138 reviews 138 reviews
30 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed August 29, 2014

This hotel doesn't really lived up the name of Novotel itself. Yes it's a big hotel in the city but the building is lack of maintenance. My room did not have hot shower and the water lever was dripping the whole time I was there. There was a sense of creepyness during night tine that I could not explain. But... More

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Jakarta, Indonesia
Top Contributor
58 reviews 58 reviews
53 hotel reviews
202 helpful votes 202 helpful votes
1 of 5 stars Reviewed June 28, 2014

I don't usually write a bad review, so if I wrote a bad review it means that it's extremely bad property that you should avoid at all cost. The bad service began on the reservation process. I booked the rooms using Accor points. However, I was surprised that the hotel charged me double; my points were deducted but I was... More

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Singapore, Singapore
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 28, 2014

Unexpected resort oasis in the midst of busy Palembang. Very spacious rooms and a quiet place good for relaxing. Service can be a bit slow but this is not a place for rushing. Near to malls if you need to step out to eat. Room service food was not great so best to go out for your meals.

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1 review
5 of 5 stars Reviewed June 25, 2014

Everything has change since the last time i came here on 2012, of course.. in a very2 good way. I always love staying here.. the warm feeling like homecoming. The swimming pool not too crowded and oh, that cute round shaped small bungallow near the pool ♥

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Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 21, 2014

first time get into the lobby i amazed of the size. after checked in, i back to my car to get my suitcase and after enter the lobby not even one of the staff ask or even try to help me. they should more trained well. when enter the room, this hotel have a very large room but i found... More

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Additional Information about Novotel Palembang

Address: Jalan R Sukamto No. 8A, Palembang 30127, Indonesia
Location: Indonesia > Sumatra > South Sumatra > Palembang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Palembang 4*
Number of rooms: 194
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Also Known As:
Novotel Palembang Hotel Palembang
Palembang Novotel

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