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Novotel Palembang

Jalan R Sukamto No. 8A, Palembang 30127, Indonesia
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Novotel Palembang
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Novotel Palembang
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210 Reviews from our TripAdvisor Community

Traveler rating
    61
    88
    43
    10
    8
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43
12
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107
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Timika, Indonesia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Staying at Novotel 4 nights an i would say this hotel is very pleasent hotel. Pick-up by nice person from airport we've arrived at night. Check-in process been handled with very good (fast and helpfull). All nights been through with nice. Big bedroom, nice green view, and hot swimming pool also easy to ask for late check-out. The only thing... More 

Was this review helpful? Yes
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear David Pinondang, Greetings from Novotel Palembang Hotel & Residence Thank you for your sharing thru TripAdvisor regarding your experience during stay at Novotel Palembang and to know that you had a pleasant stay with us, except the lack of smile our staff. We do apologize for that happen and make you felt uncomfortable. Once again thank you for your... More 

Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Huge lobby, very warm welcoming by front desk, room big and comfy, and clean, bed nice... Its seem everything's in order. Very quiet and peaceful atmosphere But when it turn to bath room... Hot waters turned to brown colors, its seems to flow from rusty pipe, drainage need to maintant. Pools ok, too bad on the back side under construction,... More 

Was this review helpful? Yes 1
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Alle A, Greetings from Novotel Palembang Hotel & Residence Thank you for your feedback thru TripAdvisor. We are so happy to know that you like our huge lobby, room and front desk service as well. Our top priority is guest satisfaction, therefore there are some reguler maintenance and improvement our facilities at hotel. Please accept my sincerely apologize if... More 

Palembang, Indonesia
2 reviews
4 of 5 stars Reviewed 4 weeks ago

While entered the Novotel Resort. We were so amazed. We did check in. FO staff was very nice and helpful. the Room also very nice, width enough and clean. But we got a room's balcony with chapel on project view. I really enjoyed the swimming pool,room and breakfast. Something that not satisfied were the lobby. Many times we fell very... More 

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NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Elisabet134, Greetings from Novotel Palembang Hotel & Residence Thank you for your feedback thru TripAdvisor. We are glad to know that you really enjoyed the room, breakfast and swimming pool as well. At Novotel, to provide the best service to all guests, we are regularly doing some maintenance and improvement. Please accept my sincerely apology for your inconvenience. There... More 

Palembang, Indonesia
1 review
5 of 5 stars Reviewed 4 weeks ago

Its very nice hotel in Palembang with complete facilities,friendly staff and very delicious menu when we breakfast at the square restaurant.there are some traditional menu for breakfast that offer at this restaurant, nice to stay here and we will come back soon.

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NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Ermafillia88, Greetings from Novotel Palembang Hotel & Residence Thank you for sharing your comments regarding your stay at Novotel Palembang. Your satisfaction is our priority, it's our pleasure to read feedback from you and to know that you enjoy staying with us. There isn't better satisfaction than knowing that we were able to exceed your expectations. Once again, thank... More 

Palembang, Indonesia
1 review
5 of 5 stars Reviewed 4 weeks ago

I just want to say thank you to all the staff, been here with my family, My kids love the pool very much, I like the songket decoration at the reception, staff are very friendly, breakfast full of variety , surely will be back..

Was this review helpful? Yes
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Poppy S, Greetings from Novotel Palembang Hotel & Residence We very appreciate your comments regarding your stay at Novotel Palembang. It's always a pleasure to receive positive feedback. I will share your comments with our team. I'm sure that this feedback will motivate our team to continuously improve the quality of our services. Thank you again for sharing your... More 

2 reviews
4 of 5 stars Reviewed May 16, 2015

I live in Palembang. And, one of my family members want to stay in novotel for a night. So we booked a room. Well, we used it in a day (me, my mom, and siblings) so i know what was in there. It was pretty cool. I mean it's the coolest hotel that had such unique architecture that catches my... More 

Was this review helpful? Yes
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Dyahkinanti, Greetings from Novotel Palembang Hotel & Residence Thank you for choosing Novotel Palembang to spent weekend time with your family. We are glad to know that you really enjoyed your stay with us. Your positive comment means a lot for us, that's why I will share your comment to all my team, for sure this will motivate them... More 

Sydney, Australia
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed April 20, 2015

Pretty good. Construction right in the middle next to the pool is irritating. As is the 4:30am wake up calls for prayer, rooms aren't insulated against. Other than that is was very nice, good facilities. Friendly staff. It's a bit of an oasis in a crazy Sumatran city.

Was this review helpful? Yes
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear RobeSouth, Greetings from Novotel Palembang Hotel & Residence Thank you for choosing Novotel Palembang as your accomodation during stay at Palembang. We are sorry to know that some experience didn't meet your expectations. To give the best service & unforgettable experience, Novotel Palembang doing some construction & facilities improvement. We do appologize for the inconvenience caused. Once again, thank... More 

Jakarta, Indonesia
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed April 8, 2015

I stayed five night in here, the design of this hotel is very great and elegant. The location is easily to reached from airport, market, etc, and very quite. All staff is very friendly and helpful. The bed was comfortable with good bed line, also very clean. Nice to stay here and this hotel is my first choice when come... More 

Was this review helpful? Yes
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Ms Kirei10, Greetings from Novotel Palembang Hotel & Residence Thank you for choosing Novotel Palembang for your accomodation during your stay at Palembang. We are glad to know that you are happy with our service, hotel design and location as well. I will share your feedback to all my team, I believe this will motivate my team to give... More 

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