We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 36 Palembang hotels

Novotel Palembang

4.0 of 5 Hotel   |   Jalan R Sukamto No. 8A, Palembang 30127, Indonesia
Hotel amenities
Save Saved
You added Novotel Palembang to your Saves list
Novotel Palembang
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Ranked #1 of 36 hotels in Palembang
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed June 28, 2014
RUIWEN78 Singapore, Singapore
  • Reviews (146)
  • Photos (113)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (21)
  • Location
  • More
Write a Review

146 people have reviewed this hotel

Traveler rating
See reviews for
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Portuguese first
  • Any
English first
Jakarta, Indonesia
Top Contributor
58 reviews 58 reviews
53 hotel reviews
198 helpful votes 198 helpful votes
1 of 5 stars Reviewed June 28, 2014

I don't usually write a bad review, so if I wrote a bad review it means that it's extremely bad property that you should avoid at all cost. The bad service began on the reservation process. I booked the rooms using Accor points. However, I was surprised that the hotel charged me double; my points were deducted but I was... More

Was this review helpful? Yes 5
Singapore, Singapore
3 reviews 3 reviews
4 of 5 stars Reviewed June 28, 2014

Unexpected resort oasis in the midst of busy Palembang. Very spacious rooms and a quiet place good for relaxing. Service can be a bit slow but this is not a place for rushing. Near to malls if you need to step out to eat. Room service food was not great so best to go out for your meals.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed June 25, 2014

Everything has change since the last time i came here on 2012, of course.. in a very2 good way. I always love staying here.. the warm feeling like homecoming. The swimming pool not too crowded and oh, that cute round shaped small bungallow near the pool ♥

Was this review helpful? Yes
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 21, 2014

first time get into the lobby i amazed of the size. after checked in, i back to my car to get my suitcase and after enter the lobby not even one of the staff ask or even try to help me. they should more trained well. when enter the room, this hotel have a very large room but i found... More

Was this review helpful? Yes
19 reviews 19 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 19, 2014

I am a business traveler who has been staying at this hotel for 30 to 50 days a year for over 4 years because it is the nearest to my place of work. The hotel is indeed an urban oasis as it has been described frequently but I have been noticing a decline in the standard of utilities and services... More

Was this review helpful? Yes
Jakarta, Indonesia
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 17, 2014

Stayed at this hotel for business purposes, stayed there on Friday, 13 June until Sunday, 15 June 2014. Room: Spacious room, have small area of living room (let say its living room) to watch tv. And what I like the most is every room have balcony in it. Nice balcony with nice view of swimming pool. Bathroom: Spacious bathroom, and... More

Was this review helpful? Yes
11 reviews 11 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 3, 2014

I stayed at this hotel for 3 nights. When I first stepped into the lobby, I was quite amazed with the super-sized lobby and great interior. The welcome drink was also good. I give you five star for this. However, I was quite disappointed with the room. I felt like the room was not properly cleaned and the odour was... More

Was this review helpful? Yes
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 17, 2014

Visited this property when it opened in 2004 and i did hesitate to return after all these years not knowing what to expect. Good news is the Novotel has maintained itself and it is by far the best hotel in Palembang. I was surprised to have walked into this hotel back in 2004 as it was mind blowing. Such a... More

Was this review helpful? Yes
Jakarta, Indonesia
1 review
5 of 5 stars Reviewed April 19, 2014

The lobby looks very nice, especially the wallpaper at the reception, It's songket, really touch the tradition. I feel really in Palembang. Service is very good. the only disturbing is the noise of the contruction during the day... overall it's very good. keep it up.

Was this review helpful? Yes
Owners: What's your side of the story?
If you own or manage Novotel Palembang, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Novotel Palembang? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Palembang

Address: Jalan R Sukamto No. 8A, Palembang 30127, Indonesia
Location: Indonesia > Sumatra > South Sumatra > Palembang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Palembang 4*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Travelocity, Expedia, Tingo, Agoda, HotelsClick, ACCOR, Venere and Otel so you can book your Novotel Palembang reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Palembang Hotel Palembang
Palembang Novotel

113 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (103)
Room/suite (7)
Pool/beach area (8)
Hotel & grounds (7)
View from room (6)
Bathroom (7)
Dining (3)
Business center/function rooms (1)
Other (64)

Management photos: Courtesy of the property manager

All management photos (11)
Dining (3)
Room/suite (4)
Hotel & grounds (3)
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
hotels in Palembang with
any amenities


Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Novotel Palembang hotel is conveniently located in the centre of Palembang. A 4 star hotel catering to corporate and leisure guests alike, this is the ideal location for your next business trip or holiday. Equipped with advanced business facilities,we offer meeting rooms catering for up to 1500 people. Our 194 rooms are in modern, stylish buildings, and we also offer two restaurants and four bars for the convenience of our guests. Our pool and fitness centre offer both relaxation and recreation. ... more   less 
Number of rooms

Questions & Answers

Questions? Get answers from Novotel Palembang staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer