We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Novotel Palembang

Jalan R Sukamto No. 8A, Palembang 30127, Indonesia
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Novotel Palembang
Professional photos View all
Browse nearby
Novotel Palembang
Add Photo Write a Review

215 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    62
    90
    45
    10
    8
See reviews for
43
13
21
109
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Portuguese first
  • Any
English first
  • All months
    (215)
  • Mar-May only
    (63)
  • Jun-Aug only
    (58)
  • Sep-Nov only
    (51)
  • Dec-Feb only
    (43)
All months
Level Contributor
52 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed yesterday NEW

Over all its nice hotel. Big place and wide. But room not so clean. And bathroom maybe already become old. Space room more big compare to other hotel in this city too. Pool also big. Price cheap 👍👍 Easy to find everything from hotel location. Good for meeting point.

Was this review helpful? Yes
Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

The concept was so amazing because they claimed it as resort and not just a regular hotel. Good for us to relax. Lobby was huge and either the room. Room was little bit old and bathroom was not very clean. I could spot some old sign from the bathroom. They should provide individual shower and not combine it with the... More 

Was this review helpful? Yes
Palembang, Indonesia
Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago

there is everything what you need. There are only small details in roooms (ok, only in bathroom) which are not top (of course compare to europe hotels). Like seal aroud bath, demaget glaze. Staff is super, hotel is clean, rooms are quiet.

Was this review helpful? Yes
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Mr. Mwspd, Greetings from Novotel Palembang Hotel & Residence Thank you for choosing Novotel Palembang as your accomodation in Palembang. We are glad to receive your feedback, so I can share your feedback to all my team. I believe that your comment could motivate us to always give the best service in the future. Once again, thank you for... More 

Palembang, Indonesia
1 review
5 of 5 stars Reviewed 1 week ago

While entered the Novotel Resort. We were so amazed. Huge lobby, big, comfy and clean room, bed nice. Delicious breakfast, complete facilities. Great swimming pool with a very nice surrounding. Can't wait to go back.....

Was this review helpful? Yes
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Mr. Azhary, Warmest greeting from Novotel Palembang Hotel & Residence Thank you for sharing your feedback thru TripAdvisor. We are so happy to receive your feedback, regarding the lobby, room, facilities and breakfast as well. There isn't better satisfaction than knowing that we were able to exceed your expectations. Thank you, and of course we can't wait to see... More 

Timika, Indonesia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 23, 2015

Staying at Novotel 4 nights an i would say this hotel is very pleasent hotel. Pick-up by nice person from airport we've arrived at night. Check-in process been handled with very good (fast and helpfull). All nights been through with nice. Big bedroom, nice green view, and hot swimming pool also easy to ask for late check-out. The only thing... More 

Was this review helpful? Yes
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear David Pinondang, Greetings from Novotel Palembang Hotel & Residence Thank you for your sharing thru TripAdvisor regarding your experience during stay at Novotel Palembang and to know that you had a pleasant stay with us, except the lack of smile our staff. We do apologize for that happen and make you felt uncomfortable. Once again thank you for your... More 

Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed June 18, 2015

Huge lobby, very warm welcoming by front desk, room big and comfy, and clean, bed nice... Its seem everything's in order. Very quiet and peaceful atmosphere But when it turn to bath room... Hot waters turned to brown colors, its seems to flow from rusty pipe, drainage need to maintant. Pools ok, too bad on the back side under construction,... More 

Was this review helpful? Yes 1
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Alle A, Greetings from Novotel Palembang Hotel & Residence Thank you for your feedback thru TripAdvisor. We are so happy to know that you like our huge lobby, room and front desk service as well. Our top priority is guest satisfaction, therefore there are some reguler maintenance and improvement our facilities at hotel. Please accept my sincerely apologize if... More 

Palembang, Indonesia
2 reviews
4 of 5 stars Reviewed June 2, 2015

While entered the Novotel Resort. We were so amazed. We did check in. FO staff was very nice and helpful. the Room also very nice, width enough and clean. But we got a room's balcony with chapel on project view. I really enjoyed the swimming pool,room and breakfast. Something that not satisfied were the lobby. Many times we fell very... More 

Was this review helpful? Yes
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Elisabet134, Greetings from Novotel Palembang Hotel & Residence Thank you for your feedback thru TripAdvisor. We are glad to know that you really enjoyed the room, breakfast and swimming pool as well. At Novotel, to provide the best service to all guests, we are regularly doing some maintenance and improvement. Please accept my sincerely apology for your inconvenience. There... More 

Palembang, Indonesia
1 review
5 of 5 stars Reviewed May 30, 2015

Its very nice hotel in Palembang with complete facilities,friendly staff and very delicious menu when we breakfast at the square restaurant.there are some traditional menu for breakfast that offer at this restaurant, nice to stay here and we will come back soon.

Was this review helpful? Yes
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Ermafillia88, Greetings from Novotel Palembang Hotel & Residence Thank you for sharing your comments regarding your stay at Novotel Palembang. Your satisfaction is our priority, it's our pleasure to read feedback from you and to know that you enjoy staying with us. There isn't better satisfaction than knowing that we were able to exceed your expectations. Once again, thank... More 

Palembang, Indonesia
1 review
5 of 5 stars Reviewed May 30, 2015

I just want to say thank you to all the staff, been here with my family, My kids love the pool very much, I like the songket decoration at the reception, staff are very friendly, breakfast full of variety , surely will be back..

Was this review helpful? Yes
NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Poppy S, Greetings from Novotel Palembang Hotel & Residence We very appreciate your comments regarding your stay at Novotel Palembang. It's always a pleasure to receive positive feedback. I will share your comments with our team. I'm sure that this feedback will motivate our team to continuously improve the quality of our services. Thank you again for sharing your... More 

Questions? Get answers from hotel staff and past guests. Ask a question

155 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (116)
Viewed
Room/suite (29)
Viewed
Pool/beach area (14)
Viewed
Hotel & grounds (13)
Viewed
Bathroom (21)
Viewed
Family/play areas (1)
Viewed
Dining (7)
Viewed
View from room (9)
Viewed
Business center/function rooms (1)
Viewed
Other (21)

Management photos: Courtesy of the property manager

Viewed
All management photos (39)
Viewed
Business center/function rooms (2)
Viewed
Room/suite (11)
Viewed
Dining (8)
Viewed
Hotel & grounds (6)
Viewed
Pool/beach area (1)
Viewed
Other (11)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Palembang hotels
1.3 mi away
Aston Palembang Hotel & Conference Centre
2.3 mi away
The Arista Hotel Palembang
The Arista Hotel Palembang
#5 of 41 in Palembang
4.0 of 5 stars 71 reviews
1.3 mi away
favehotel Palembang
favehotel Palembang
#3 of 41 in Palembang
4.0 of 5 stars 32 reviews
Show Prices
Show Prices
Show Prices
2.5 mi away
Hotel Aryaduta Palembang
Hotel Aryaduta Palembang
#9 of 41 in Palembang
3.5 of 5 stars 106 reviews
1.7 mi away
Red Planet Palembang
Red Planet Palembang
#4 of 41 in Palembang
4.0 of 5 stars 56 reviews
2.5 mi away
Emilia Hotel by Amazing
Emilia Hotel by Amazing
#7 of 41 in Palembang
4.0 of 5 stars 55 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay