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Novotel Palembang

4.0 of 5 Jalan R Sukamto No. 8A, Palembang 30127, Indonesia
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Certificate of Excellence 2014
Novotel Palembang
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Novotel Palembang
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166 reviews from our community

Traveler rating
    45
    70
    36
    8
    7
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32
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bangkok, Thailand
Top Contributor
79 reviews 79 reviews
41 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed one night at the Palembang Novotel and enjoyed my stay. The staff were professional and friendly. The rooms were clean and comfortable and the restaurant has a good selection of tasty cuisine. The minibar is locked and it is necessary to phone to have someone unlock it which is a bit annoying. I would definitely stay there again.

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NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Mr. Dkirwin, Warmest greeting from Novotel Palembang Hotel & Residence Thank you for choosing Novotel Palembang for your accomodation during your stay in Palembang. We are sorry that some experience didn't meet your expectation, especially about the minibar and we noted already about your concern so it won't happen again in your next coming to Novotel Palembang. At the... More

1 review
2 of 5 stars Reviewed October 18, 2014

Stayed in this hotel for 4 days and 3 night due to scientific meeting. The service is poor for a 4 stars hotel. When I arrived at the hotel, carrying (luckily) 1 bag/suitcase luckily with weels, I was send to my room by my self (they did not bother to send someone with me) and was not a busy time... More

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jakarta
Contributor
20 reviews 20 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 16, 2014

Stayed at Novotel Palembang Hotel & Residence at June 2014 for business matters, traveling with 7 other colleagues. Stayed at 2 condotel unit (room 227 and another one which I don’t remember the number). The hotel is located not far from the airport, on normal traffic it should be only 30 minutes drive but since Palembang is building some flyover... More

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NOVOTEL PALEMBA... H, General Manager at Novotel Palembang, responded to this review

Dear Wahyu P, Greetings from Novotel Palembang Hotel & Residence Thank you for choosing Novotel Palembang Hotel & Residence for your accommodation during your trip in Palembang. It’s our pleasure to read feedback from you and to hear that you enjoy staying with us. Your satisfaction is our priority, we are sorry that some experiences didn’t meet your expectation. We... More

Bandung
Top Contributor
67 reviews 67 reviews
50 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed September 13, 2014

First time visited Palembang and stayed at this hotel because it was ranked number 1 in tripadvisor. Requested Airport Transfer Service to Hotel and it was charged for 100,000 IDR by using Toyota Innova Car. Took about 20 minutes from airport to the hotel. Hotel has a good first impression and located just walking distance to Shopping Mall (Palembang Trade... More

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Contributor
15 reviews 15 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed September 1, 2014

My first Impression was a stunning property, the outside architecture was really great and and stunning and the rooms circle around the swimming pool. however when entering the room, the interior looks really old and not well maintained. the bathroom mirror have stain and the marble look has been unpolished for quite sometimes. The high lite was actually the service,... More

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Jakarta, Indonesia
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed September 1, 2014

Just stayed in this premise last weekend for a family events. The location is quite off the city main centre but considering the weekend traffic and the size of the city, it is still manageable. I suggest not to get the hotel plus breakfast package as it is better to have local delicacy for breakfast. Not only because of the... More

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jakarta
Top Contributor
138 reviews 138 reviews
30 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed August 29, 2014

This hotel doesn't really lived up the name of Novotel itself. Yes it's a big hotel in the city but the building is lack of maintenance. My room did not have hot shower and the water lever was dripping the whole time I was there. There was a sense of creepyness during night tine that I could not explain. But... More

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Jakarta, Indonesia
Top Contributor
58 reviews 58 reviews
53 hotel reviews
203 helpful votes 203 helpful votes
1 of 5 stars Reviewed June 28, 2014

I don't usually write a bad review, so if I wrote a bad review it means that it's extremely bad property that you should avoid at all cost. The bad service began on the reservation process. I booked the rooms using Accor points. However, I was surprised that the hotel charged me double; my points were deducted but I was... More

Was this review helpful? Yes 10
Singapore, Singapore
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 28, 2014

Unexpected resort oasis in the midst of busy Palembang. Very spacious rooms and a quiet place good for relaxing. Service can be a bit slow but this is not a place for rushing. Near to malls if you need to step out to eat. Room service food was not great so best to go out for your meals.

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1 review
5 of 5 stars Reviewed June 25, 2014

Everything has change since the last time i came here on 2012, of course.. in a very2 good way. I always love staying here.. the warm feeling like homecoming. The swimming pool not too crowded and oh, that cute round shaped small bungallow near the pool ♥

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Additional Information about Novotel Palembang

Address: Jalan R Sukamto No. 8A, Palembang 30127, Indonesia
Location: Indonesia > Sumatra > South Sumatra > Palembang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Palembang 4*
Number of rooms: 194
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Also Known As:
Novotel Palembang Hotel Palembang
Palembang Novotel

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