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The Arista Hotel Palembang

Jalan Kapten Ahmad Rivai | Komplek Taman Mandiri, Palembang 30129, Indonesia
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The Arista Hotel Palembang
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69 Reviews from our TripAdvisor Community

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Traveler rating
    14
    45
    9
    1
    0
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9
5
4
41
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 weeks ago

Luxury, that was the first impression i had when entering The Arista Hotel for the 1st time. I stayed twice at the hotel. Great room, nice staffs, nice restaurant, foods are okay. Located near from Palembang Icon Mall and Palembang Square. They had a very great interior and good art at the lobby, also at the restaurant

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MARIO A, EXECUTIVE ASSISTANT MANAGER at The Arista Hotel Palembang, responded to this review

Dear Suci Mulyaputri, Thank you for choosing The Arista Hotel for your recent stay in Palembang! I am delighted to hear you had such a good impression of our hotel decoration and ornaments, an agreeable time and a good experience with our staff member! I will share out your feedback to my team. I am convinced that your comments will... More 

Penang Island, Malaysia
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 weeks ago

They do try very hard, at least by the front desk staff. We had 4 rooms, stayed 2 nights and all 7 people in group left with same issues. 1. They should do away with bathtubs, most Asians dont like them at all. Water runs off tubs and flows all over bathroom, making it wet and slippery. (bad design of... More 

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MARIO A, EXECUTIVE ASSISTANT MANAGER at The Arista Hotel Palembang, responded to this review

Dear Showardpark, Thank you for choosing The Arista Hotel for your recent stay in Palembang. I am glad to hear you had a good experience with our staff member and that you enjoyed the food & your room! I will share out your feedback to my team. I am convinced that your comments will motivate and encourage them to continue... More 

Jakarta, Indonesia
Top Contributor
124 reviews 124 reviews
41 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed May 12, 2015

This hotel is very clean and cozy. Staffs are very friendly,smart,and quick~response. Room is clean,spacious,and cozy. Their TV Channels are good,but their Wifi kinda sucks.So,u'll need to bring your own provider if u need a good internet connection. Room services and laundry are extremely good. They provide various choices of foods,like Japanese,Western,Indonesia,and Chinese and their foods' taste really good! They... More 

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MARIO A, EXECUTIVE ASSISTANT MANAGER at The Arista Hotel Palembang, responded to this review

Dear Miss Sabatini T., Thank you for choosing The Arista Hotel for you recent stay in Palembang. I am delighted to hear you had an enjoyable time at our hotel and that you will be back with us for your next visit! I took note of your comment and recommendation on items and furniture we have to improve. Be sure... More 

Singapore
Contributor
16 reviews 16 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 16, 2015

I travelled to Palembang and stayed at this hotel from 1 April to 4 April 2015. It was a very pleasant stay. Arrived in Palembang via flight MI168 and was met by Arista Hotel representative for a complimentary hassle free transfer from the airport to the hotel. Travel time from airport took about 45 minutes as it was peak hours.... More 

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MARIO A, EXECUTIVE ASSISTANT MANAGER at The Arista Hotel Palembang, responded to this review

Dear Nancy, Thank you for choosing The Arista Hotel for your staylast April in Palembang. I am delighted to hear you had apleasant time at our hotel, that you felt home and that you will be back with us for your next visit! I will share out your feedback to my team. I am convinced that your comments will motivate... More 

Bogor, Indonesia
Contributor
17 reviews 17 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 25, 2015

If you seek a hotel near to the government offices, Arista is the answer. Located in the middle of the city government complex and easy access to shopping center. I was on business trip when I stay in the hotel and overall I enjoy stay in the hotel. The staff was quite good in service and the food menu is... More 

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MARIO A, EXECUTIVE ASSISTANT MANAGER at The Arista Hotel Palembang, responded to this review

Dear Erwin, Thank you for choosing The Arista Hotel for your stay last March in Palembang. I am glad to hear you had apleasant time at our hoteland that you will be back with us for your next visit! I am also delighted to hear you enjoyed the food & the breakfast buffet. I will share out your feedback to... More 

Plembang
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 19, 2015

It's actually quite nice hotel, but the check in was so slow. But our room we booked was spacious. The minuses was only because our room located in the very edge of the building so it blocked the room view, so what we've got was only a half view and a half walls. The food was absolutely delicious, so variative.... More 

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MARIO A, EXECUTIVE ASSISTANT MANAGER at The Arista Hotel Palembang, responded to this review

Dear Eka, Thank you for choosing The Arista Hotel for your stay last March in Palembang. I am delighted to hear you had apleasant time at our hotel and that you enjoyed the food & the location of our hotel! I would like to apologize for you inconvenience during the check-in. I want to let you know that I shared... More 

Raja Ampat, Indonesia
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 24, 2015 via mobile

Actually this is quite a nice hotel. Staff at reception was quite friendly but check-in was slow. Rooms was quite clean and spacious. Bathroom was a bit deterioted. The breakfast had quite a range of food, a big plus for the hotel. Service however, need a lot of improvement. There were staffs just chit chat on the restaurant floor doing... More 

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MARIO A, EXECUTIVE ASSISTANT MANAGER at The Arista Hotel Palembang, responded to this review

Dear Mr. Jerome, Warmest greeting from The Arista Hotel Palembang We would like to thank you for staying with us during your visit to Palembang and also we would like to appologize about your inconvenience with our staff/waitress at coffeeshop. We've took action to all service staff and we hope that you will still stay with The Arista Hotel Palembang... More 

Jakarta
Top Contributor
77 reviews 77 reviews
18 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed January 24, 2015

There's a famous Chinese Food restaurant "Golden" but was closed during our visit due to a wedding they're catering. Maybe next visit. Amenities is good, room is updated and breakfast has a wide range of choices. Not much quality just varieties. Wifi is a hassle though, not only it is slow, it is free for 1 or up to 2... More 

Was this review helpful? Yes
MARIO A, EXECUTIVE ASSISTANT MANAGER at The Arista Hotel Palembang, responded to this review

Dear Lisa, Thank you for choosing The Arista Hotel for your stay last January in Palembang. I am glad to hear you had apleasant time at our hotel, that you enjoyed the foodand that you will be back with us for your next visit! I took note of your comments on the room dining service and the Wi-Fi connection. I... More 

Jakarta, Indonesia
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 7, 2014

I had an Brand activities in Palembang, and looking an hotel and restaurant that can be fit the the event which is something in the middle of city and the only answer is The Arista Hotel, stays perfectly what we looking into, just nesting perfectly in the middle of the city. Neighborhood with malls and parks surround it.

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Jakarta, Indonesia
Top Contributor
93 reviews 93 reviews
51 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed November 11, 2014

Great location, central near the new shopping mall, Icon. Friendly staff, comfortable beds. I ate in the western restaurant and the food was just ok. Rooms are best described as "standard" You could be in any average hotel anywhere in the world. Not a lot of choice in Palembang, probably one of the best in the I understand. Breakfast was... More 

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