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The Arista Hotel Palembang

Jalan Kapten Ahmad Rivai | Komplek Taman Mandiri, Palembang 30129, Indonesia
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1 room 1 guest
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The Arista Hotel Palembang
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79 Reviews from our TripAdvisor Community

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Traveler rating
    17
    49
    12
    1
    0
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11
7
4
47
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
  • All months
    (79)
  • Mar-May only
    (20)
  • Jun-Aug only
    (23)
  • Sep-Nov only
    (23)
  • Dec-Feb only
    (13)
All months
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

the hotel located in the center of the city. you can cross the road to reach Palembang Icon, one of the biggest mall in town. you can also reach popular food, such as Pempek and Pindang, in less than 15 minutes. the room is wide enought. too bad, the service and the food is just average, my room smells cigarette... More 

Was this review helpful? Yes
MARIO A, Executive Assistant Manager at The Arista Hotel Palembang, responded to this review

Dear Septine W Thank you for choosing The Arista Hotel for your recent stay in Palembang. I would like to apologize for you inconvenience during your stay. I want to let you know that I shared out your feedback with my F&B team about the breakfast, Engineering team about the AC and our EDP team about the Wi-fi and that... More 

Jakarta, Indonesia
Level Contributor
64 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

First of all, very sophisticated lobby at Arista, very well designed! The foods at Restos were blowing away, delicious. Stayed for 5 days, and they changed the menu for breakfast everyday, how awesome! Love the room also, clean and equipped. Located at the heart of Palembang city, a walk away to Palembang Icon Mall. Definitely my most fave hotel in... More 

Was this review helpful? Yes
MARIO A, Executive Assistant Manager at The Arista Hotel Palembang, responded to this review

Dear Laurence, Thank you for choosing The Arista Hotel for your recent stay in Palembang. I am delighted to hear you had a pleasant time with us and that you enjoyed the food, the breakfast & the strategic location of our hotel! I am also happy to hear that you are satisfied with the room, the general atmosphere and decoration... More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 9, 2015 via mobile

The building's quite old but still representative and comfortable. The staff is so helpful. They gave attention to our luggage safety. It's easy to find local cuisine, convinience store, and ....a big mall in front of it

Was this review helpful? Yes
MARIO A, Executive Assistant Manager at The Arista Hotel Palembang, responded to this review

Dear Alfini, Thank you for choosing The Arista Hotel for your recent stay in Palembang. I am delighted to hear you had a pleasant time with us and that you enjoyed the food & the strategic location of our hotel! I am also glad to hear you had a good experience with our staff member! I will share out your... More 

Jakarta, Indonesia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 27, 2015

Luxury, that was the first impression i had when entering The Arista Hotel for the 1st time. I stayed twice at the hotel. Great room, nice staffs, nice restaurant, foods are okay. Located near from Palembang Icon Mall and Palembang Square. They had a very great interior and good art at the lobby, also at the restaurant

Was this review helpful? Yes 1
MARIO A, EXECUTIVE ASSISTANT MANAGER at The Arista Hotel Palembang, responded to this review

Dear Suci Mulyaputri, Thank you for choosing The Arista Hotel for your recent stay in Palembang! I am delighted to hear you had such a good impression of our hotel decoration and ornaments, an agreeable time and a good experience with our staff member! I will share out your feedback to my team. I am convinced that your comments will... More 

Penang Island, Malaysia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 27, 2015

They do try very hard, at least by the front desk staff. We had 4 rooms, stayed 2 nights and all 7 people in group left with same issues. 1. They should do away with bathtubs, most Asians dont like them at all. Water runs off tubs and flows all over bathroom, making it wet and slippery. (bad design of... More 

Was this review helpful? Yes
MARIO A, EXECUTIVE ASSISTANT MANAGER at The Arista Hotel Palembang, responded to this review

Dear Showardpark, Thank you for choosing The Arista Hotel for your recent stay in Palembang. I am glad to hear you had a good experience with our staff member and that you enjoyed the food & your room! I will share out your feedback to my team. I am convinced that your comments will motivate and encourage them to continue... More 

Jakarta, Indonesia
Level Contributor
137 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed May 12, 2015

This hotel is very clean and cozy. Staffs are very friendly,smart,and quick~response. Room is clean,spacious,and cozy. Their TV Channels are good,but their Wifi kinda sucks.So,u'll need to bring your own provider if u need a good internet connection. Room services and laundry are extremely good. They provide various choices of foods,like Japanese,Western,Indonesia,and Chinese and their foods' taste really good! They... More 

Was this review helpful? Yes
MARIO A, EXECUTIVE ASSISTANT MANAGER at The Arista Hotel Palembang, responded to this review

Dear Miss Sabatini T., Thank you for choosing The Arista Hotel for you recent stay in Palembang. I am delighted to hear you had an enjoyable time at our hotel and that you will be back with us for your next visit! I took note of your comment and recommendation on items and furniture we have to improve. Be sure... More 

Singapore
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed April 16, 2015

I travelled to Palembang and stayed at this hotel from 1 April to 4 April 2015. It was a very pleasant stay. Arrived in Palembang via flight MI168 and was met by Arista Hotel representative for a complimentary hassle free transfer from the airport to the hotel. Travel time from airport took about 45 minutes as it was peak hours.... More 

Was this review helpful? Yes 1
MARIO A, EXECUTIVE ASSISTANT MANAGER at The Arista Hotel Palembang, responded to this review

Dear Nancy, Thank you for choosing The Arista Hotel for your staylast April in Palembang. I am delighted to hear you had apleasant time at our hotel, that you felt home and that you will be back with us for your next visit! I will share out your feedback to my team. I am convinced that your comments will motivate... More 

Bogor, Indonesia
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 25, 2015

If you seek a hotel near to the government offices, Arista is the answer. Located in the middle of the city government complex and easy access to shopping center. I was on business trip when I stay in the hotel and overall I enjoy stay in the hotel. The staff was quite good in service and the food menu is... More 

Was this review helpful? Yes
MARIO A, EXECUTIVE ASSISTANT MANAGER at The Arista Hotel Palembang, responded to this review

Dear Erwin, Thank you for choosing The Arista Hotel for your stay last March in Palembang. I am glad to hear you had apleasant time at our hoteland that you will be back with us for your next visit! I am also delighted to hear you enjoyed the food & the breakfast buffet. I will share out your feedback to... More 

Plembang
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 19, 2015

It's actually quite nice hotel, but the check in was so slow. But our room we booked was spacious. The minuses was only because our room located in the very edge of the building so it blocked the room view, so what we've got was only a half view and a half walls. The food was absolutely delicious, so variative.... More 

Was this review helpful? Yes
MARIO A, EXECUTIVE ASSISTANT MANAGER at The Arista Hotel Palembang, responded to this review

Dear Eka, Thank you for choosing The Arista Hotel for your stay last March in Palembang. I am delighted to hear you had apleasant time at our hotel and that you enjoyed the food & the location of our hotel! I would like to apologize for you inconvenience during the check-in. I want to let you know that I shared... More 

Raja Ampat, Indonesia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed February 24, 2015 via mobile

Actually this is quite a nice hotel. Staff at reception was quite friendly but check-in was slow. Rooms was quite clean and spacious. Bathroom was a bit deterioted. The breakfast had quite a range of food, a big plus for the hotel. Service however, need a lot of improvement. There were staffs just chit chat on the restaurant floor doing... More 

Was this review helpful? Yes 1
MARIO A, EXECUTIVE ASSISTANT MANAGER at The Arista Hotel Palembang, responded to this review

Dear Mr. Jerome, Warmest greeting from The Arista Hotel Palembang We would like to thank you for staying with us during your visit to Palembang and also we would like to appologize about your inconvenience with our staff/waitress at coffeeshop. We've took action to all service staff and we hope that you will still stay with The Arista Hotel Palembang... More 

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