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Aston Palembang Hotel & Conference Centre

Jl. Basuki Rahmat No. 189, Palembang 30126, Indonesia
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Aston Palembang Hotel & Conference Centre
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211 Reviews from our TripAdvisor Community

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Jakarta, Indonesia
Level Contributor
52 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

The hotel has got a very cool interior. Services was great. Broken TV channels were fixed almost immediately, Taxi orders were done very quickly. Dinner and lunch in-house were great too. Exceed my expectation. However needs more improvement on the bathroom

Helpful?
Thank laoryn
Jakarta Pusat
1 review
4 of 5 stars Reviewed 1 week ago NEW

Receptionist is helpful. The room is big and clean. The food is a lot, just name it ! Nice hotel to spend with family. If you are looking for the hotel that feels like home..this is the place, Aston Palembang Hotel.

Review collected in partnership with this hotel

Helpful?
Thank k_soumanesha
muhaiminramza, General Manager at Aston Palembang Hotel & Conference Centre, responded to this review

k_soumanesha, Thank you for providing a nice review for Aston Palembang, we are glad to know that our Service meet your satisfaction..looking forward to welcoming you back in the very near future - Best Regards More 

Bogor
1 review
4 of 5 stars Reviewed 1 week ago

I like for the fast response service. At my last night at your hotel, something wrong happened to the air conditioner, so I called the room service, and about 15 minutes, the air conditioner was good again.

Review collected in partnership with this hotel

Helpful?
Thank aska_iswarani
muhaiminramza, General Manager at Aston Palembang Hotel & Conference Centre, responded to this review

Dear Aska_Iswarani, thank you for the review and sharing your experience during staying with us. we apologized for AC happening at your last stay, we have fixed it now and we guaranteed will not happen again in your next visit.. More 

Level Contributor
3 reviews
3 of 5 stars Reviewed 1 week ago via mobile

This is my third stay at Aston for the past 2 weeks. All is good except the food, as they have limited choice of food plus the level of food is rated below Pekalongan and Bogor. The room is good and particularly the bed is comfortable. I would like to see some improvement on the F&B.

Helpful?
Thank Aqilles
Level Contributor
17 reviews
5 hotel reviews
1 of 5 stars Reviewed 2 weeks ago

Is the wall too thin? We can hear voices from next door! Avoid staying on weekends. We booked via Agoda and asked for quiet room. The front office manager put us in between family with small kids. The wooden floor made worse.

Helpful?
Thank Telly F
muhaiminramza, General Manager at Aston Palembang Hotel & Conference Centre, responded to this review

Dear Telly F, Thank you for reviewing Aston Palembang and kindly accept our sincere apologies for the inconveniences you have experienced regarding the noisy room. A very precious comment from you will take us in anticipating every guest's need further and hope such incident will not happen again to any of our valued guests. With all humility, we do hope... More 

Batam
1 review
4 of 5 stars Reviewed 4 weeks ago

nice hotel, checked in was ok not so long but since we arrived at 9am had to wait 2 hours before can get our rooms. front desk and all others staff are friendly but 1 thing is that wifi was laggy and not so useful for me. breakfast was great with lots of choices. As i stay at Aston everywhere... More 

Review collected in partnership with this hotel

Helpful?
Thank bennyz689
muhaiminramza, General Manager at Aston Palembang Hotel & Conference Centre, responded to this review

Dear bennyz689, Thank you very much for your time in sharing the experiences thru tripadvisor. We are glad to know that all services were up to your expectation, but most unfortunate the wifi was not so excellent and this have been fully-noted by department concern for improvement. See you very soon. Regards. More 

Level Contributor
51 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

Nice and good properties. Comfortable and clean room provided. Good and delicious food. Just try it because its recommended. Its not too far from the airport. Just take a taxi and ask for this hotel. The budget will be in average.

Helpful?
Thank Yudi W
muhaiminramza, General Manager at Aston Palembang Hotel & Conference Centre, responded to this review

Dear Yudi W, Thank you for taking the time to share your impressions following your stay with us. We are delighted that all about Aston Palembang were fit into the expectation. Please visit us again soon. Kind regards. More 

Jaktim
1 review
4 of 5 stars Reviewed 4 weeks ago

This is my first business trip to Palembang. Aston gave me the best exprience to stay . I like Aston very much because it has clean n cozy room , also the service is very good and breakfast meal is very delicious. If you go to Palembang don't forget to choose Aston.

Review collected in partnership with this hotel

Helpful?
Thank yantihesty
muhaiminramza, General Manager at Aston Palembang Hotel & Conference Centre, responded to this review

Dear yantihesty, Thank you for choosing Aston Palembang and shared your experience to others. It is pleasant to read that your first trip to Palembang was memorable. Your feedback is really encouraging and definitely will motivate us in serving more better. Please do not hesitate to contact us on your next business trip to Palembang. More 

Bekasi
1 review
4 of 5 stars Reviewed December 28, 2015

Aston Palembang Hotel & Conference Centre, a major goal before choosing another hotel. Aston Palembang Hotel & Conference Centre easy to reach by car and strategic place. Happy to stay at Aston Palembang Hotel & Conference Centre. Hopefully in the future, it is easy to contact and affordable

Review collected in partnership with this hotel

Helpful?
Thank Pak_Edo
muhaiminramza, General Manager at Aston Palembang Hotel & Conference Centre, responded to this review

Dear Pak_Edo, We are flattered to read that you fond our hotel in ease and strategic location. Thanks for your time in posting your feedback and we are more than happy to welcoming you back in Aston Palembang soon. More 

Jakarta, Indonesia
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed December 26, 2015 via mobile

1st time stayed only for one day but oh so frustrate when check in the reception asked deposit for mini bar and honestly, I told them that I don't need it and I don't keep rupiah only dollar on me and I just need to sleep here after long journey flight. But they just say 'sorry, we can't do your... More 

Helpful?
Thank Patricia T
muhaiminramza, General Manager at Aston Palembang Hotel & Conference Centre, responded to this review

Dear Patricia T, First of all, kindly accept my sincere apologies as you experienced a frustrated time on check in and check out at our hotel. Your review is very precious and we have been refreshed the standard as well as conducted personal training in order to make sure the same thing will not reoccur. Ibu Patricia, once again we... More 

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