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All 3 Payangan hotels

Ubud Hanging Gardens by Orient-Express

5.0 of 5
Desa Buahan Desa Pavangan, Payangan, Bali 80571, Indonesia
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Ranked #1 of 3 hotels in Payangan
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576 reviews from our community

Traveler rating
    434
    82
    37
    13
    10
See reviews for
Families
52
 
Couples
409
 
Solo
12
 
Business
5
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Paris, France
1 review
3 of 5 stars Reviewed June 16, 2013 NEW

We are actually staying on this hôtel so i CAN tell That besides ils breathtaking view, the hotel is not worth neither its price, nor its 5 stars. As Many other travellers have experienced before me staying in this hotel, thé heated pool was never heated, the air conditioning was not working inside the room and the worse of all... More

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hotelmanagement_8, General Manager at Ubud Hanging Gardens by Orient-Express, responded to this review
June 18, 2013

Dear Mya S Thank you for your kind words about the employees at Ubud Hanging Gardens, however I am sorry to hear that you were disappointed with your stay. We endeavor to offer excellent service to all our guests but seemed to have failed you. As mentioned in a previous comment, all our private pools are heated to 29deg C... More

Burley, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 16, 2013 NEW via mobile

I have to say that we were very excited about going to the Hanging Gardens. My partner and I are in Bali researching hotels for our wedding in January. Our friends in Bali told us about the hotel so we set off in high spirits for a late lunch. The hotel was quite hard to find so we arrived a... More

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hotelmanagement_8, General Manager at Ubud Hanging Gardens by Orient-Express, responded to this review
June 18, 2013

Dear Jupityjupe I am sorry that I did not meet you during your short visit on Sunday afternoon. Our chef and I discussed the issues you had with your meal and the miscommunication with our service staff and have addressed it accordingly. I trust that you will enjoy the rest of your stay in Bali and that you may still... More

Sacramento, California
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 3, 2013

I couldn't dream of a better place for a honeymoon or special vacation. This place is INCREDIBLE. Our villa was the most beautiful room I've ever stayed in. The deck had our own warmed plunge pool. My hubby and I spent our evenings just looking at the stars and listening to the sounds of the jungle while swimming in our... More

Was this review helpful? Yes 1
los angeles, ca
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 31, 2013

The grounds at Ubud Hanging Gardens are stunning – one of the most beautiful places I stayed in Bali. But since the price tag is astronomical, especially for Bali, each minor detail is important, and when enough little things go wrong, a bad taste can be left in your mouth. One would expect a place like this to get the... More

Was this review helpful? Yes 3
hotelmanagement_8, General Manager at Ubud Hanging Gardens by Orient-Express, responded to this review
June 3, 2013

Dear Sleepkak Thank you for taking the time to review your recent one night stay at Ubud Hanging Gardens. Thank you for your kind comment about our grounds and the general beauty of our property. You are right, our two main swimming pools are not heated and when we have a lot of rain, (like we did in May) the... More

Hong Kong, China
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 31, 2013

We stayed here for three days, part of a joint package with the Jimbaran Puri Bali. The package comes with free transfer between the two (about 2 hours) and is well worth it to experience interior and coastal Bali. It's not as amazing as the Jimbaran Puri Bali (although that is relatively speaking, i.e. rather like comparing an Aston Martin... More

Was this review helpful? Yes 1
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 30, 2013 via mobile

We came to Hanging Gardens on our honeymoon. To save a long-winded review, I will just say that expectations were exceeded on every front. Staff are friendly, service impeccable, rooms and grounds stunning, and the food is divine. Not the cheapest stay, but if you can afford it or if you feel like indulging, you will not be disappointed. Highly... More

Was this review helpful? Yes 1
Dunstable, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 30, 2013

We stayed at the UHG for 4 nights during our honeymoon and these days it is very rare that somewhere takes you by surprise having already read dozens of reviews and looked at hundreds of pictures on T.A and other websites, but this place did just that! The first night in the hotel was probably one of the most memorable... More

Was this review helpful? Yes 1
Ho Chi Minh City, Vietnam
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed May 19, 2013

Staying at the Hanging Gardens was an awesome experience and worth every penny. Its not easy for a resort to stand out in Bali, as the standards are really high when it comes to building and operating these developments (i.e. they know what they're doing). So considering the stiff competition in the market and relatively high prices at Hanging Gardens,... More

Was this review helpful? Yes 1
Auckland Region, New Zealand
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed May 14, 2013

Attracted by jungle view and the private pool, we moved into Ubud Hanging Garden after we stayed in the Samaya Seminyak for three nights. The villa we chose was a panoramic pool villa. What dissoponited us first was the cable cars. The day when we arrived, it was out of work. We were so sorry that the hotel staff had... More

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hotelmanagement_8, General Manager at Ubud Hanging Gardens by Orient-Express, responded to this review
May 14, 2013

Dear David K, Thank you for taking the time to review you stay at Ubud Hanging Gardens in December 2012. I am happy to read that you liked the roast pork and food presentations in Beduur restaurant. I do apologize for the inconvenience caused by the breakdown of the funiculars. We carry an extensive list of spare parts to enable... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 11, 2013 via mobile

After a demanding two weeks travelling for work around South East Asia, I took the opportunity to escape to Hanging Gardens, Ubud for the weekend. Having seen its reviews on Tripadvisor and more facts on Orient Express website, I thought this would be a perfect place for my pit stop, to rejuvenate and revive. What a great decision. Arrived on... More

Was this review helpful? Yes 2
 
 
Ubud Hanging Gardens by Orient-Express
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Hotel Summarization (Beta)

What travelers say

  • Very good(10)
  • Panoramic Pool Villa(6)
  • Room service(5)
  • Afternoon tea(5)
  • First nights(4)
  • Cooking class(3)
  • Free shuttle(3)
  • Panoramic views(3)

Additional Information about Ubud Hanging Gardens by Orient-Express

Address: Desa Buahan Desa Pavangan, Payangan, Bali 80571, Indonesia
Phone Number:
Region: Indonesia > Bali > Payangan
Amenities:
Business Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Family Hotels in Payangan
#1 Top resorts Hotels in Payangan
#1 Romantic Hotels in Payangan
#1 Luxury Hotels in Payangan
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Ubud Hanging Gardens is a haven of peace and tranquility set in the heart of the tropical paradise of Bali. The resort has 38 luxury private pool villas, each with a heated private infinity plunge pool and spectacular views of tropical mountains and the winding Ayung river. ... more   less 
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Also Known As:
Ubud Hanging Gardens By Orient-Express Hotel
Ubud Hanging Gardens By Orient-Express Hotel Payangan
Hanging Gardens Ubud
Hanging Gardens Hotel Ubud
Ubud Hanging Gardens
Ubud Hanging Gardens By Orient-Express Bali/Payangan

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