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All 6 Payangan hotels

Hanging Gardens Ubud

5.0 of 5 Resort   |   Desa Buahan Desa Payangan, Payangan, Bali 80571, Indonesia
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Hanging Gardens Ubud
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Ranked #5 of 6 Hotels in Payangan
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
Abhijit123 Pune, India
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827 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pune, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

"The best property for nature lovers and the best infinity pool ever seen . the resort is on a complete slope and as a amazing 4 different level of sloping lifts, All the rooms have private pools,the only problem is it is too too far away from the airport"

Was this review helpful? Yes 2
Michael A, Marketing Communications Executive at Hanging Gardens Ubud, responded to this review

Dear Abhijit123, Thank you for choosing to stay with us and sharing your comments on Trip advisor. We are glad to learn that you have had an enjoyable stay. I do hope that you will give us the opportunity to welcome you again in the near future Please call on me when we can be of assistance to you in... More

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We arrived around 4pm excited to have a drink an early dinner and check out the amazing review. After an hour taxi ride from monkey forest road we were greeted by snobby staff who proceeded to tell us that we were unable to use the pool and facilities unless we were staying there (which is understandable however we never asked... More

Was this review helpful? Yes 2
Michael A, Marketing Communications Executive at Hanging Gardens Ubud, responded to this review

Dear Koreena Singh, We are so sorry you were unable to join us for dinner or use our facilities after your journey from Monkey forest. I apologize for our poor welcome and this unfortunate incident, representation and experience. I have no idea how this could have happened and will immediately review all practices to prevent re occurrence. Our dining room... More

Epsom, United Kingdom
Top Contributor
57 reviews 57 reviews
9 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First the cocktails; Terrible! You'd expect better from such an establishment. Pina coladas were a fizzy concoction of curdled goo. Bloody mary tiny and rather bland. Now the food; salad, veg pizza, falafel burger and macaroni cheese were all very tasty. Side of mac cheese especially very moreish. Waiting staff very attentative. Stunning views of the jungle and gorge. Visit... More

Was this review helpful? Yes 1
Michael A, Marketing Communications Executive at Hanging Gardens Ubud, responded to this review

Dear Rakish Driver, Greetings from Hanging Gardens Ubud, Bali Thank you for your comments over our facilities, staff and food. I apologize for the poor cocktails and have re worked all our cocktail presentations to ensure FIRST CLASS cocktail service from now on. I hope you will give us an opportunity to share our improvements with you upon a return... More

Sydney, Australia
Top Contributor
58 reviews 58 reviews
40 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Booked this as a splurge for our birthdays. It's a quiet hotel in the middle of nowhere. Yes it is expensive, but if you are planning on booking here you would know that already. The private infinity pool is great, the view out into the jungle is great. The staff are amazingly welcoming. There is a dvd library (limited) but... More

Was this review helpful? Yes 1
Michael A, Marketing Communications Executive at Hanging Gardens Ubud, responded to this review

Dear Maishirlz, Thank you for choosing to stay with us and sharing your comments on Trip advisor. We appreciate your suggestions and will make the effort to improve our library services and offerings specifically the video selections. Please call on me should I be of assistance in the future. We look forward to welcoming you back and to enjoy another... More

Arbon, Switzerland
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

the Hanging Gardens are a unique setting, an ideal place to relax and recover from sightseeing stress and shopping excursions. Just take some time, sit on the balcony and get inspired by what makes Balinese way of life so exciting. It is a worthwile experience indeed. The only negative aspect are the exorbitant food prices which are world's apart from... More

Was this review helpful? Yes 1
Michael A, Marketing Communications Executive at Hanging Gardens Ubud, responded to this review

Dear Louis F, Thank you for choosing to stay with us here at Hanging Gardens Ubud and sharing your experience on Trip Advisor. We are pleased to hear that you have had an enjoyable stay with us. Please call on me when we can be of assistance to you in the future. We look forward to welcoming you back and... More

Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I recently stayed here for a night with my partner. We were originally booked for the last 2 nights of our trip but ended up only staying one due to my partner wanting to be more in the town. Which the staff were very helpful with and even offered us a free upgrade if we did want to stay the... More

Was this review helpful? Yes 2
Michael A, Marketing Communications Executive at Hanging Gardens Ubud, responded to this review

Dear Lexi B 333, Thank you for choosing to stay with us and sharing your experience on your recent visit to Hanging Gardens Ubud. We are pleased to hear of your kind recognition in regard to our staff service and unique facilities. We are sorry to hear the wedding celebration caused you concern. We do try to make these small... More

Penang Island, Malaysia
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

i went there few years ago and i really love it. Frindly staff and gorgeous surrounding. I love their pool and it was very good. Awesoeme and beautiful . I love the spa and they have beautiful rooms . Gorgeous .

Was this review helpful? Yes 2
Michael A, Marketing Communications Executive at Hanging Gardens Ubud, responded to this review

Dear Muizzcimuit, Thank you for choosing to stay with us here at Hanging Gardens Ubud ans sharing your experience with us. We are delighted that it has succeed your expectations over our staff, and facilities. Please call on me when we can be of assistance to you in the future. We look forward to welcoming you back and enjoy another... More

Pápa, Veszprem, Hungary
Contributor
11 reviews 11 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

When I stayed at this hotel I was so excited to swim in the famous pool and in the private pool in my villa but sadly neither pool was heated and they are in the shade most of the day so they were freezing. It would have been nice to know that ahead of time and I would not have... More

Was this review helpful? Yes 3
London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

We had a wonderful stay here; the views and surroundings are captivating, the food is great and the villa's are wonderful. But, what struck us most was the level of service, and how friendly and helpful the staff were. Each member is a credit to the hotel and clearly very proud of what they do, they made our stay very... More

Was this review helpful? Yes 1
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It looks just like the pictures, actually better. The villas are immaculate, enormous, and have everything you might need. It is so beautiful! The customer service is also VERY good, I've never been treated so well in my life, it was actually almost uncomfortable at times how accommodating they were. I'm not used to being treated like royalty! They were... More

Was this review helpful? Yes 2
Michael A, Marketing Communications Executive at Hanging Gardens Ubud, responded to this review

Dear Tay M, Thank you for choosing to stay with us at Hanging Gardens Ubud and sharing your comments on Trip Advisor. We appreciate your patronage and value your repeat loyalty. We are pleased you enoyed your stay and appreciated our team’s personal attention. I apologize for the non heated private pools, they can get a bit chilly at times... More

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Additional Information about Hanging Gardens Ubud

Address: Desa Buahan Desa Payangan, Payangan, Bali 80571, Indonesia
Location: Indonesia > Bali > Payangan
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hanging Gardens Ubud 5*
Number of rooms: 38
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Also Known As:
Ubud Hanging Gardens By Orient-Express Hotel Payangan
Hanging Gardens Hotel Ubud
Hanging Gardens Ubud Bali/Payangan

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