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Crossland Economy Studios - Kansas City - Independence

2.0 of 5
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14800 East 42nd Street, Independence, MO 64055 (Formerly Crossland - Independence)
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1 room 1 guest
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Crossland Economy Studios - Kansas City - Independence
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57 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Springfield
2 reviews
4 of 5 stars Reviewed 3 days ago NEW via mobile

In town for kc chiefs game. Was 4 miles from stadium. Clean room except for the carpet. Fresh linens available everyday at front desk. Security guard making rounds. Kitchen ware/utensils available. Would stay here again if in the area.

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Branson West, Missouri
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 15, 2015

In the KC area for the night. Needed an inexpensive place to lay our heads. Booked online, bargain basement price. Grounds are clean, building looks ok. Checked in, went to the room, discovered it had not been cleaned. Returned to the desk, the clerk was courteous and quickly assigned us a different room. Would stay here again.

Was this review helpful? Yes 1
Holly Ridge, North Carolina
Level Contributor
1 review
1 of 5 stars Reviewed July 9, 2015

Absolutely disgusting. Worst hotel I have stayed in while Stateside. The exterior is grimy with visible rust on the stairways, and the flooring in the elevator is worn through in spots (we're talking spots that are larger than dinner plate size). Noticeable mold on the exterior siding on the third floor, and the dishes and coffee maker were piled on... More 

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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 25, 2015

We booked through Hotwire, not knowing what we were getting. The location is great, on a quiet little side street in a nice area. Not too far from our destination and lots of shopping around. It looked nice pulling up. The room itself looked fine, not new and extra clean but appropiate for the price. When we came back late... More 

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Manager_11525, General Manager at Crossland Economy Studios - Kansas City - Independence, responded to this review

I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about our location; however, we apologize for the cleanliness issues you experienced. I discussed your comments with the team, and we are making sure our laundry staff is treating and inspecting all linens before putting it out for rooms. We... More 

Milwaukee
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
5 of 5 stars Reviewed December 5, 2014

We rented a room at the Crossland for a weekend in Independence that included the RLDS historic sites and a Chiefs game at Arrowhead. The Crossland is ideally situated for both. Overall we had a great experience and the hotel staff were above-and-beyond friendly and helpful. The only drawbacks were there was no fan in the bathroom (I'm old enough... More 

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Manager_11525, General Manager at Crossland Economy Studios - Kansas City - Independence, responded to this review

Thank you for posting such a wonderful review. It is great to read that our staff was friendly and helpful, and that our hotel was ideally situated for your needs. Still, please accept our apologies that our TV's haven't been upgraded yet. Your feedback on this matter will be useful to us as we continually work to improve our hotel.... More 

Orlando, FL
Level Contributor
150 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed December 3, 2014

We only needed a convenient place to sleep for a few hours after a Kansas City Chiefs game & this fit the bill. It was reasonably priced, conveniently located nearby major roads & a bevy of late night food locations (not to mention several gas stations & a grocery store) but most importantly, it was CLEAN. In fact, it was... More 

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Manager_11525, Manager at Crossland Economy Studios - Kansas City - Independence, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the cleanliness and location of our property, however, I am very sorry the remote and phone were not in your room. I will make sure my team verifies that they are in each room going forward. Once more,... More 

1 review
1 of 5 stars Reviewed September 5, 2014 via mobile

the room with filthy when we got in it. there was old dried up pizza in the microwave. melted wax all over the carpet and in the closet. and that was nothing compared to the two dirty used needles syringes that were the AC unit and my 2 year old grandson almost got a hold of one of them. they... More 

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Manager_11525, General Manager at Crossland Economy Studios - Kansas City - Independence, responded to this review

Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that you experienced such severe cleanliness issues with your room, and such poor service from my staff. To make sure this doesn't happen again, I am working with my housekeeping staff to review our cleanliness standards and procedures. I will... More 

Kansas City
1 review
1 of 5 stars Reviewed August 6, 2014

There was an issue with my house and my daughter and I were forced to stay at Crossland while it was being resolved. During my time here there was an ant infestation, I had food to spoil because the fridge went out and an incompotent employee by the name of "Keith" said he would put in a work order(but never... More 

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Manager_11525, General Manager at Crossland Economy Studios - Kansas City - Independence, responded to this review

Mae - Your review for our hotel was recently brought to our attention and we wanted to take a moment to respond. We sincerely apologize that you had problems with ants in your room and that your refrigerator was not functioning properly. We will contact our pest control provider to address the issue. We will also have our maintenance engineer... More 

Bridgeport, Connecticut
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 12, 2014 via mobile

We booked our room through hotwire, never have had a problem before. After a long day of driving all my friend a I wanted to do was sleep. We arrive around 2am, check in went smoothly no complaints. Our room was in the back of the building, we were trying to find our room from the car but the numbers... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Crossland Economy Studios - Kansas City - Independence, responded to this review

Stephanie - Thank you for providing us with details about your stay with us. We are very sorry to hear about your experience. We will be working with our pest control provider to address the issue and to ensure your experience is not repeated. Thank you very much for bringing this to our attention. We invite you to contact us,... More 

Alamogordo, New Mexico
Level Contributor
339 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 254 helpful votes
3 of 5 stars Reviewed July 3, 2014

This place is getting old. They offer basic kitchenettes. You need to bring everything - Coffee, sugar, ice. No breakfast is included. We stayed here 2 nights during a 2 week trip from New Mexico to Ohio.

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Manager_11525, General Manager at Crossland Economy Studios - Kansas City - Independence, responded to this review

Thank you for the feedback about your stay at our hotel. We are very sorry to hear that you were not aware of our amenities available at the front desk and that you felt that our property is dated; however, we are glad that you appreciated our level of cleanliness. We have met with our front desk staff, and we... More 

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