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All 17 Independence hotels

Quality Inn & Suites

2.0 of 5 Hotel   |   4200 South Noland Road, Independence, MO 64055 (Formerly Regency Inn)
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Ranked #12 of 17 hotels in Independence
A recent review
3 of 5 stars reviewed 1 week ago
speaknpublic4fun Albion, Nebraska
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101 people have reviewed this hotel

Traveler rating
    24
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    12
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41
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • Any
English first
Salem, Arkansas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Wow the first room I was given was bad, rug felt damp, A/C didn't work. Complained and the night guy made me feel like it was my fault. Yes he did let me change rooms but complained that I didn't check the a/c right away. The second room was better even though the bathroom door didn't close, the commode didn't... More

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Albion, Nebraska
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The room smelled a bit musty. Bug on the bathroom floor. Not the cleanest place, and the air and fridge weren't really keeping up. Crack in the tub. Front desk people were great!The outdoor pool was a nice reprieve from the heat though. Could be a neat place with the waterfalls and Gazebo they have, but they needed to mow.... More

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Winfield, Kansas
1 review
3 of 5 stars Reviewed 2 weeks ago

We arrived too early to check into the room we had reserved but our friend let us put our suitcase in her room until ours was ready. To be honest her room wasn't the best in the world. It needed painted and the bathroom door wouldn't even close fully as the hinge pins were about to fall out. I wasn't... More

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Austin, Texas
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The Good: Very nice staff--front desk all the way to the housekeeping crew. The free breakfast was just fine--tasty and filling. The particular room we stayed in looked like it had an upgrade recently. The Bad: Thin walls. Questionable hotel "guests". Outside doors that did not latch all the way or were propped open. What that means is a lack... More

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1 review
1 of 5 stars Reviewed July 26, 2014

We were traveling today with our church group of 36 and we had 9 rooms reserved in advance. We tried to check in at 10 pm to find that they had canceled our reservations and gave our rooms away. We are now driving 3 hours to St Louis. Don't stay here! They were rude.

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Porterfield, Wisconsin
2 reviews
2 of 5 stars Reviewed July 22, 2014

Rooms are damp and smelly of mildew. Door locks are quite a treat as it looks like someone could walk into your room at any time. Amber at the front desk is a honey! I'd take her home anytime ;) Too bad that the motel is in desperate need of remodeling and looking at the drive thru by the front... More

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Iola, Kansas
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 of 5 stars Reviewed July 22, 2014

The hotel is dated but they are doing work on it. The carpet in our room was really dirty. The kids left muddy footprints on the bathroom floor after swimming. They walked from the bed to the shower and the bathroom floor was muddy. The shower was spraying from the wall and dripped all night. When we told the desk... More

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Saint Louis, Missouri
Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed July 15, 2014

We have found that this hotel is one of the better ones within this area but was very surprised at all the things that needed to be fixed or updated. Not to mention so better cleaning. Our bathroom was musty smelling and the carport in front was still broken... Last time we visited it was too and that was in... More

Review collected in partnership with this hotel

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Personnels, Manager at Quality Inn & Suites, responded to this review

Dear Guest, Thank you for staying with us at Quality Inn & Suites. We are currently planning renovations for the fall season. I have met with housekeeping and maintenance to ensure all issues are being handled in a timely fashion. I'm sorry about the carport, I had a moving truck drive through it last month (this is the 3rd time).... More

Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed July 3, 2014

I recently booked a two nights stay at this Quality in location. The room smelt of mildew and had had appearances of previously being wet. The wallpaper was pulling back off the wall, the shower bar was missing, and to top it all off my guest and I were scared half to death by a brown recluse spider that clawld... More

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Personnels, Manager at Quality Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to do our survey. I'm very sorry you didn't enjoy your experience here at Quality Inn & Suites. Since your visit I have contacted our exterminator and he has sprayed the whole hotel to ensure no more spiders are around. I also have had maintenance go through all rooms to ensure any... More

Omaha, Nebraska
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed July 1, 2014

Where to start. The front desk clerk can be heard a mile away, our room smelled, the toilet seat was about to fall off, there was a piece of molding missing in the bathroom-literally bare wood. The bed was fine, the comforter was very nice. The fridge in the room didn't work well, no microwave. The breakfast was ok, nothing... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Personnels, Manager at Quality Inn & Suites, responded to this review

Dear Guest, I apologize your stay with us at Quality Inn & Suites was not satisfactory. I have made maintenance aware of all issues and they are currently working on them. I hope you will give us another chance. Thank You, Paul Desai More

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Additional Information about Quality Inn & Suites

Address: 4200 South Noland Road, Independence, MO 64055 (Formerly Regency Inn)
Phone Number:
Location: United States > Missouri > Independence
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
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Also Known As:
Quality Hotel Independence
Quality Inn And Suites
Quality Inn Independence
Independence Quality Inn

70 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The hotel is located right on I-70, 4 miles from the Kansas City Chiefs-Arrowhead Stadium. Also near to the Kansas City Royals MLB-Kauffman Stadium and the Riverboat Casinos. Just minutes from the Gateway to Independence, Missouri. Steps from major activities and events in the area, a superb East Kansas City location. Complimentary daily hot breakfast included in room rate, free WIFI in all rooms, plenty of free, onsite parking and easy access to nearby freeways. ... more   less 
Number of rooms
87

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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