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Comfort Suites Independence

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19751 E Valley View Parkway, Independence, MO 64057
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Comfort Suites Independence
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203 Reviews from our TripAdvisor Community

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Traveler rating
    137
    48
    16
    2
    0
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80
32
9
42
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (203)
  • Mar-May only
    (56)
  • Jun-Aug only
    (51)
  • Sep-Nov only
    (56)
  • Dec-Feb only
    (40)
All months
Level Contributor
66 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here 3 nights at the end of May and June 1st. We had a 2 queen suite. Lovely room. Tasteful decor. Comfortable beds and pillows. Plenty of room for three people and all our bags. The pool was nice and we enjoyed that. The hotel was clean. The staff was friendly and helpful. Breakfast was adequate to start... More 

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LaPorte, Indiana, United States
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The rooms were very quite and clean. Breakfast was average fare. The pool was nice and the size of the rooms were generous. Located just out side the city so a very reasonable price and great location.

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Kansas City, Missouri
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

i had read on trip advisor good reviews of this hotel so was looking forward to our stay. It was late when we arrived and we were just ready to get some sleep. Unfortunately both beds in the room were awful!! They were so sunken in the middle that I kept rolling over to the middle. I felt like I... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Comfort Suites Independence, responded to this review

Dear 902lmm, I am truly sorry for the disappointment and discomfort you experienced here and offer my sincere apologies that we didn't do a better job of demonstrating our commitment to guest satisfaction. Timely feedback from you and other valued guests is very important to us, and it is used in discussions and training to improve our operation. I hope... More 

Junction City, Kansas, United States
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My family and I stayed two nights the week of 22 June 2015. As a Army retiree I have had the opportunity to stay at 5 star hotels around the world and have never been treat as well as at this hotel. I didn't get the young black woman's name who checked us in on the 23rd but she was... More 

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Woodbury, Tennessee, United States
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed June 24, 2015

We stayed at this hotel just one night as we traveled toward home. But we could have stayed longer, it was so nice! The room was one of the largest standard hotel rooms I have ever stayed in. It had a dining set for four, microwave, fridge, and a very large bathroom vanity. Everything was super clean and the beds... More 

Was this review helpful? Yes 1
KenJacobs, Guest Relations Manager at Comfort Suites Independence, responded to this review

Dear Betsy H, Thanks so much for sharing your nice comments about your recent stay with us. I'm glad we exceeded your expectations and that you found us to be a good value. I hope you will be our guest again. Sincerely, Ken Jacobs Guest Relations More 

Milwaukee, Wisconsin
Level Contributor
201 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
5 of 5 stars Reviewed June 17, 2015

I always stay here when in town and this is the staff is amazing! They now have evening appetizers/food, wine and soda. Its a very nice added touch. Very close to local resturants within walking distance if you don't fell like driving. Close to the Mall and other attractions and only a 15- 20 min drive to downtown depending on... More 

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KenJacobs, Guest Relations Manager at Comfort Suites Independence, responded to this review

Dear Brent S, Thank you for making us your hotel of choice and for posting your great review. I'm glad you know you can count on us for a comfortable stay and great service. We really appreciate your recommendation and look forward to welcoming you back the next time you are here. Sincerely, Ken Jacobs Guest Relations More 

1 review
5 of 5 stars Reviewed May 21, 2015

Good stay at Comfort Suites Independence. Part business - part getaway trip. Clean rooms, good customer service. Staff was friendly and helpful. Nice area of town with good shopping and restaurants nearby. I would definitely recommend.

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Comfort Suites Independence, responded to this review

Dear Lori C, Thank you very much for choosing our hotel and posting your nice review and rating about your stay with us. We value all guest feedback and it is always gratifying when it is as positive as yours. We look forward to and welcome the opportunity to serve you again. Sincerely, Ken Jacobs Guest Relations More 

Port Saint Lucie, Florida
Level Contributor
7 reviews
4 of 5 stars Reviewed May 17, 2015

The staff was awesome from the person fixing breakfast to the maid service and the front desk. They seemed to all work in sync. Rooms were cleaned daily. The man serving breakfast was there every day and never missed a beat. His name is Dale--awesome. And I was there for 12 days. Dont think he had a day off. He... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Comfort Suites Independence, responded to this review

Dear MichaelfN2991YK, Thank you very much for writing and posting your nice review. Everyone here enjoys delivering a higher quality guest experience than our competitors and I'm glad you were happy with our performance. I'll share your comments with our team so they know their efforts are appreciated and Dale has asked me to pass on his personal thanks for... More 

Rolla, Missouri, United States
1 review
4 of 5 stars Reviewed May 11, 2015

We appreciate the ease of using the handicapped access and the accessible room. Only problem we've had was a queen sized bed that had a very well worn mattress that was difficult for me to get up and out of. The breakfast is pretty good. We stay in this property several times a year.

Review collected in partnership with this hotel

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Comfort Suites Independence, responded to this review

Dear Kathleen W, Thanks for making us your hotel of choice here in Independence, and for taking the time to post your review. I'm sorry about the mattress and apologize for the discomfort and inconvenience you experienced. I'll make sure that mattress is part of the next group to be replaced. I hope you will give us another chance to... More 

Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 8, 2015

Nice large clean comfortable rooms. Had everything we need for a nice stay. Big dining room for free breakfast. Try the blueberry waffles. Friendly staff makes you feel at home. Would stay here again. With Choice rewards card we got a late check out.

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Comfort Suites Independence, responded to this review

Dear Doug E, Thanks for being a member of our loyalty club, and for posting your nice review about us. I'm glad you like what and how we do things here and appreciate your compliments. I hope we can serve you here again. Sincerely, Ken Jacobs Guest Relations More 

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