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All 17 Independence hotels

Comfort Suites Independence

2.5 of 5 Hotel   |   19751 E Valley View Parkway, Independence, MO 64057
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91%
Ranked #3 of 17 hotels in Independence
Certificate of Excellence 2013
A recent review
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133 people have reviewed this hotel

Traveler rating
    91
    29
    12
    1
    0
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55
20
8
26
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
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  • Any
English first
Manton, Michigan
Contributor
14 reviews 14 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We had a block of 4 suites for 3 nights for a school-level wrestling event held at the Independence Event Center and LOVED this location - easily walkable to event center and restaurants outside the driveway (Golden Corral, Hooters, Rib Crib BBQ, Culvers, Arby's, BD Mongolian). Rooms included two queen beds that were some of the most comfortable ever, sofa... More

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Elk Point, South Dakota
1 review
5 of 5 stars Reviewed 2 weeks ago

The best place to stay in Independence! The staff is friendly, the rooms are clean, and they have an excellent breakfast menu. When kids are there, they always put us on the top floor so we don't hear them. I recommend this place for everyone.

Review collected in partnership with this hotel

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KenJacobs, Guest Relations Manager at Comfort Suites Independence, responded to this review

Dear Marc S, Thank you very much for your many visits and for taking the time to post your comments and 5 star rating. It is always our pleasure to receive guest feedback especially when it is as positive as yours. We value your business and your feedback and really appreciate your recommendation. We look forward to welcoming you back... More

Modesto, California, USA
Contributor
18 reviews 18 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 4, 2014

Overall, the facility was polished. It's the quietest hotel I've ever stayed in. Never heard traffic, a slamming door, TV's, neighboring guests, or other guests in hallways. Not one peep! Perfectly peaceful. I was on ground level just a few doors down from breakfast area, next to accessible rooms. As for hospitality, I cannot say ENOUGH about the genuinely kind,... More

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KenJacobs, Guest Relations Manager at Comfort Suites Independence, responded to this review

Dear LISA R, Thank you very much for taking the time to write and post your impressive review about your recent stay with us. I hope your sister recovers quickly and completely. I'm very sorry that our housekeeping team dropped the ball with you and didn't vacuum or clean your room as well as they should. Please accept my sincere... More

Kansas City, Missouri
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 11, 2014 via mobile

Having a yearly girlfriends weekend. Despite all the activity and being located close to several major highways it was very peaceful and quiet. Can't think of a nicer more friendly place to be. May be back later in the year with a larger group to scrapbook all weekend!

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KenJacobs, Guest Relations Manager at Comfort Suites Independence, responded to this review

Dear Puff76, Thank you very much for sharing your comments about your recent stay with us. It’s guests like you that make our jobs of providing the best in service, accommodations, amenities and facilities very rewarding. We really appreciate your compliments and look forward to welcoming you and your friends back in the future. Sincerely, Ken Jacobs Guest Relations Manager More

Monroe, Washington
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 5, 2014

Checked in on saturday Jan. 4th bout 9pm friendly front desk staff & very helpful with everything from best dine in & out, to closest shopping for groceries. The Sunday Breakfast was AWESOME and prepared by Katalina with a Good Morning & a friendly Smile, she stays on top of everything asking everyone how their meals are & getting them... More

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KenJacobs, Guest Relations Manager at Comfort Suites Independence, responded to this review

Dear oobab, Thank you for taking the time to write and submit your wonderful review and 5 star rating of our hotel. It is our goal to provide our guests with the utmost in service, comfort, cleanliness, value and facilities, and I am glad we exceeded your expectations. Katalina is amazing and I'll be sure she is rewarded for your... More

Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 1, 2014

We stayed here for a night while traveling through. The room was a nice size and pretty clean. We did not get much sleep though because the beds were really terrible in our room. Both had holes in the middle and you would just sink into it. People kept slamming doors all night long too. I told the manger when... More

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KenJacobs, Guest Relations Manager at Comfort Suites Independence, responded to this review

Dear Lola L, Thank you for making us aware of your disappointment during your recent stay with us. I'm very sorry about the beds and offer my apologies. We'd like to learn which room you were in so we can change these mattress out and hope you will contact us via kenjacobs@zmchotels.com. We look forward to continuing this discussion personally... More

South Carolina
Senior Contributor
44 reviews 44 reviews
22 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 30, 2013 via mobile

We stayed here one night on our way back from Denver. It is an easy exit from the interstate and close to restaurants. The rooms are large and comfortable and clean. Our bathroom needed maintenance. Mold on the wall, peeling paint and wallpaper, cracked grout and a soap dish fell off the wall into the tub during my shower. It... More

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KenJacobs, Guest Relations Manager at Comfort Suites Independence, responded to this review

Dear Gypsywych, Thank you for sharing your comments about your recent stay with us. I am truly sorry for the poor conditions you found, and for the bad coffee and hope you will accept my apologies. We do have a comprehensive preventative in room maintenance program and will make sure your room is next on the list so the necessary... More

Newport, NC
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 27, 2013

This is a nice, convenient property - very courteous staff, plenty of parking, lots of restaurants nearby. It's a great place to stay while visiting family in town - close to the mall - the room was a great size, the bed comfortable (with lots of pillows) - the A/C & Heat worked really well - it had a great... More

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KenJacobs, Guest Relations Manager at Comfort Suites Independence, responded to this review

Dear moreauak, Thanks for staying with us and posting your review. I'm sorry that our housekeeping team didn't do a better job for you and offer my apologies. I will use your review in discussions and training to so this doesn't continue or recur. We value your business and your feedback will help us make improvements to our operation. I... More

Hoffman Estates, Illinois
2 reviews
5 of 5 stars Reviewed November 19, 2013

I travel frequently for business and leisure to see family. This trip I was with a team of 21 7th and 8th grade boys. They are very disciplined and well behaved but they are teenage boys. Katalina was so nice to us and to our team and made us fell welcome, she even baked us fresh chocolate chip cookies for... More

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KenJacobs, Guest Relations Manager at Comfort Suites Independence, responded to this review

Dear storm w, Thank you very much for sharing your remarks about your stay with us. All our staff members aim to do everything in their power to fulfill our guests’ needs, as our guests are truly the most important factor in our business. Katalina and Eric are terrific and inspire all of us to do our best, with every... More

Independence, Missouri
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed November 17, 2013 via mobile

Staff was very friendly. Room was a good size and very clean. Cleaning crew the next morning was slamming doors at 9am, it was very disturbing. Overall good stay. Good price for a nicely located hotek

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Comfort Suites Independence, responded to this review

Dear ShockMe9, Thanks for staying with us and posting your nice comments. I'm glad you found us to be a good value and that we met your lodging needs. I hope we can serve you here again and you will let us know how we can earn another star or two from you. Sincerely, Ken Jacobs Guest Relations Manager More

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Additional Information about Comfort Suites Independence

Also Known As:
Comfort Suites Independence Hotel Independence
Comfort Suites Independence Hotel
Independence Comfort Suites
Address: 19751 E Valley View Parkway, Independence, MO 64057
Phone Number:
Location: United States > Missouri > Independence
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Independence
#3 Family Hotel in Independence
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Independence 2.5*
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