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Holiday Inn Express Suites Independence

2.5 of 5 19901 E Valley View Parkway, Independence, MO 64057-1597
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Certificate of Excellence 2014
Holiday Inn Express Suites Independence
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Holiday Inn Express Suites Independence
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253 reviews from our community

Traveler rating
    175
    47
    15
    8
    8
See reviews for
87
39
10
60
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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  • All months
    (253)
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    (47)
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Ozark, Missouri
1 review
5 of 5 stars NEW

We had left our water bottle and charger in our hotel room. I called and talked to Scott about it and he was especially helpful. Not only was he friendly and professional, but he was efficient as well. He immediately mailed them both back to me. It was greatly appreciated!! I would recommend this hotel for their customer service for... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear wr4kidz, Thank you very much for writing and posting your nice review. Everyone here enjoys delivering a higher quality guest experience than our competitors and I'm glad you were happy with our performance. Scott is wonderful and has asked me to pass on his personal thanks for picking him out as performing so well. I hope you will be... More 

Bentonville, Arkansas
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

We have stayed at this hotel many, many weekends in the last few years and it is always fantastic. Our sons play hockey, so we have them with us. It's a great family hotel. Deanna at the front desk always greets us with a smile and is so kind and helpful. It's our "GO TO" hotel whenever we come to... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Laura E, Thank you very much for your loyalty and patronage over the years. Making and keeping good relationships with our guests is very important to us and we are always happy to receive feedback on how well we are doing our jobs, and what we can do to make things better. I'll make sure Deanna receives the positive... More 

Saint Louis, Missouri
1 review
4 of 5 stars Reviewed 1 week ago

I enjoyed my second stay in the last three months, at this clean and convenient haven for the disabled, business traveler. Staff is THE best. I will look forward to my next visit! Check in and out is quick and efficient. I have and will continue to recommend Holiday Inn Express Suites in Independence, Missouri to business associates, friends and... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Regina B, Thanks so much for returning to us and for sharing your nice comments. It’s guests like you that make our jobs of providing excellent service and accommodations very rewarding. We really appreciate your business and look forward to welcoming you back and serving you here again. Sincerely, Ken Jacobs Guest Relations More 

Wilmington, Ohio
1 review
5 of 5 stars Reviewed 1 week ago

This place is great! The hot tub and pool are so relaxing. The beds are the most comfortable I have slept in and the breakfast is awesome! Try the pancakes. They make themselves. They have everything from cereal to biscuits and gravey. The staff are kind and helpful. We were so relaxed and ready to continue our journey.

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Dolfinsong, Thank you for taking the time to share your wonderful comments about our hotel. I know traveling can be stressful and disruptive and I'm glad you were able to relax and enjoy yourself while you were here. I hope you will let us serve you here again. Sincerely, Ken Jacobs Guest Relations More 

Warrensburg, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great place to stay at in independence, and the staff are very friendly. Very close to the Independence event center to catch a hockey game and also soccer. I've only had one problem with the room, and the staff was quick to fix it. Couldn't have asked for a better place to stay in Independence. Thank you guys always being... More 

Was this review helpful? Yes 1
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Scott W, Thank you very much for taking the time to write and post your awesome review of your recent stay with us. I am very sorry for the discomfort and disturbance you experienced, and am happy to hear you were satisfied with our response when notified. We value all guest input and really appreciate your compliments and understanding.... More 

Beaumont, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

During my stay I got sick and the staff took excellent care of me ... Got me ice and anything else I required .... They were awesome ....from the front desk to the housekeeping crew would recommend staying there to anyone ....

Was this review helpful? Yes 1
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear DEBBIE B, Thanks for posting your great review about your recent stay with us. I am so sorry for the discomfort you experienced here during your recent visit and hope you are feeling better. It can be difficult for guests to be away from home when they aren't feeling well and I'm glad we could provide you with a... More 

Charlotte, North Carolina
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Last week my company booked an associate and me into the Holiday Inn Express in Independence, MO for several presentations that we had throughout the day. We had both a meeting room reserved and our 2 rooms booked for the night. We were greeted by the front desk clerk and Scott Johnson another hard-working employee, by smiles and "Welcomes". Although... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear James N, Thanks for posting your great comments about your recent experience at our hotel. I am proud to share with you that it is our passionate and dedicated team who continuously strive to deliver to our guests everything they desire so their time with us is uniquely special. I will personally pass on your kind words to all... More 

1 review
5 of 5 stars Reviewed January 24, 2015

I always stay at holiday inn express wherever I go. They have great staff, great rooms, and the best breakfast bar. At the independence location, the staff, especially Scott and Mariah, were extremely friendly and helpful.

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Oxley3030, Thanks so much for your loyalty and lovely review. I am so glad you know you can count on us for a comfortable stay, with the best in accommodations and excellent service. I'll make sure that Scott and Mariah are recognized for being mentioned here by you. I hope you will let us serve you here again. Sincerely,... More 

1 review
5 of 5 stars Reviewed January 23, 2015

We have stayed at other Holiday Inns but this one is the friendliest! We feel welcome and appreciate being recognized. The staff are always so helpful. If travel plans have us in the area, we will stay again.

Review collected in partnership with this hotel

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Frosty C, Thank you for posting your wonderful review about your recent stay with us. We are very proud of our people and appreciate your recognition of jobs well done by our team. We look forward to welcoming you back and thanking you in person the next time you are here. Sincerely, Ken Jacobs Guest Relations More 

atlanta, ga
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 19, 2015

While visiting friends recently in Kansas City, my family and I stayed at the Holiday Inn Express in Independence. We had a wonderful room. Very CLEAN and spacious. Bed is so comfortable. The breakfast was delicious. Very friendly staff! Everyone spoke to us and was ready to offer assistance. Highly recommend this hotel. Nice area and close to major stores... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear seagrove97, Thanks for posting your great review about your recent stay with us. It's always nice when a guest comments about the wonderful service they have received. I have shared your remarks with the team so they know what their efforts are recognized and appreciated. Thank you again for your kind words. I hope we can serve you here... More 

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Additional Information about Holiday Inn Express Suites Independence

Address: 19901 E Valley View Parkway, Independence, MO 64057-1597
Phone Number:
Location: United States > Missouri > Independence
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Suites Independence 2.5*
Number of rooms: 91
Reservation Options:
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Also Known As:
Holiday Inn Express Suites Independence Hotel Independence
Holiday Inn Independence
Independence Holiday Inn
Holiday Inn Express Independence
Hotel Style:
#2 Family Hotel in Independence
#4 Business Hotel in Independence

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