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Holiday Inn Express Suites Independence

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19901 E Valley View Parkway, Independence, MO 64057-1597
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Holiday Inn Express Suites Independence
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Holiday Inn Express Suites Independence
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264 reviews from our community

Traveler rating
    185
    48
    15
    8
    8
See reviews for
91
40
11
65
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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    (264)
  • Mar-May only
    (58)
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Denver, Colorado
1 review
5 of 5 stars Reviewed 2 days ago NEW

Clean reliable safe place to say, safe secure parking, couldn't ask for more. Check in was quick and secure, plenty of restaurants within walking distance. Breakfast was plentiful and the pancake machine produced excellent pancakes that went well with the fruit.

Review collected in partnership with this hotel

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear IrishAlan1, Thanks for choosing our hotel during your recent road trip. Guest safety and comfort are our top priorities, and we take these responsibilities very seriously.I'm glad you were happy with the service and accommodations (and pancakes!) we provide and hope we can serve you here again. Sincerely, Ken Jacobs Guest Relations More 

2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Had a bad experience at another hotel in KC. Took the grand kids and found these wonderful people, who even though there was a big sports event happening and every hotel was full. They managed to save a families small get away and I honestly couldn't be more grateful !

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear joan s, Thank you very much for posting your terrific comments about your recent stay with us. We know how important it is to be able to spend quality time with family so you can bond and create new memories to be cherished for many years to come. I'm glad you were happy with the service and accommodations we... More 

Springfield, Illinois
1 review
5 of 5 stars Reviewed 6 days ago NEW

Clean rooms and very friendly staff. I would highly recommend this to anyone traveling in the KC area. The stay was very pleasant from the time I arrived to check-out. I can't say enough about this facility and the area that it is in.

Review collected in partnership with this hotel

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Brandt10us, Thanks for posting your fantastic comments about our hotel. We value all guest feedback, and it's especially gratifying when it is as positive as yours. We look forward to and welcome the opportunity to serve you here again. Sincerely, Ken Jacobs Guest Relations More 

Dyersburg, Tennessee
1 review
5 of 5 stars Reviewed 6 days ago NEW

Great rooms with great breakfast buffet. Very clean. Friendly environment, all employees took the extra time to talk to you. Most helpful. Scott Johnson, Maintenance and Operations Manager, was super. He was genuine and it was obvious that he loved what he does. Great representative for the Holiday Inn. When I return to Independence, I will definitely stay at the... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Angie T, Thank you very much for writing and posting your nice review. Everyone here enjoys delivering a higher quality guest experience than our competitors and I'm glad you were happy with our performance. I'll share your comments with our team so they know their efforts are appreciated. I hope we can welcome you back and serve you here... More 

Austin, Texas
1 review
5 of 5 stars Reviewed 1 week ago

First time staying at this location, from the time that I checked to the time that I left, I was treated with the upmost respect. The staff was very friendly and very helpful. My room was clean and the only concern I had was the bed was very firm.

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Chuck B, Thanks so much for posting your nice review about your recent stay with us. We endeavor to give all our guests excellent service and accommodations and we appreciate your compliments. I hope you will let us serve you here again. Sincerely, Ken Jacobs Guest Relations More 

Missouri
Reviewer
4 reviews 4 reviews
4 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were on our way home after a trip and really excited to see our kids. Unfortunately, the weather had other plans. We decided to stop and try our drive again in the morning. We were very sad about this and just went to the nearest Holidayy Inn. Luckily, we stumbled upon the Express in Independence. We were greeted at... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Flying-High-MO, Thank you for taking the time to share your comments about our hotel. I know traveling can be stressful and especially so when Mother Nature doesn't cooperate. I'm glad you were able to relax and enjoy yourself while you were here. Pleasant surprises are the only kind of surprises to have when traveling and I'm glad we exceeded... More 

Eldon, Missouri
Top Contributor
63 reviews 63 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The staff at this hotel was exceptional! They were informative and yet so much fun. We had questions about places and sites and they were so careful to be sure that we got all of the information, but yet they were incredibly entertaining and always so pleasant. What a wonderful staff - actually one of the best hotel staff that... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear nanadel, Thanks for posting your great review about your recent stay with us. We are always very happy when a guest comments about the wonderful service they have received. I have shared your remarks with the team so they know what their efforts are recognized and appreciated. Thank you again for your kind words. I hope we can serve... More 

Louisville KY
1 review
5 of 5 stars Reviewed 3 weeks ago

We have stopped here at least once every year for the past eight years. Great access off and on to I70. We find it quiet, clean and friendly. It has a great breakfast. Great Kansas City barbeque next door.

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear happyhill, Thanks so much for returning to us and for sharing your comments. It’s guests like you that make our jobs of providing excellent service and accommodations very rewarding. We really appreciate your recommendation and look forward to welcoming you back and serving you here again. Sincerely, Ken Jacobs Guest Relations More 

Golden City, Missouri
1 review
5 of 5 stars Reviewed 3 weeks ago

We left our new I Pad air in the room. I called the hotel after we arrived home to ask if they had found it and spoke with Scott. He was outstanding and super helpful. They found it at once and mailed it to us priority mail which we received the next day. Wow what great customer service!! The entire... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Debra S, Thank you for taking the time to write and submit a review of our hotel. It is our goal to provide our guests with the utmost in service, comfort, cleanliness, value and facilities, and I am glad we exceeded your expectations. We really appreciate your recommendation and look forward to welcoming you back on a future visit.... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Great location! Many choices of restaurants in very close proximity in addition to shopping as well. Very easy access and not far from airport or downtown. Staff is friendly and breakfast options were pretty decent.

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Lisa H, Thank you for taking the time to write and submit your comments regarding your stay at our hotel. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business and recommendation. I hope we can welcome you back and thank you in person soon. Sincerely, Ken Jacobs Guest Relations More 

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