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Holiday Inn Express Suites Independence

2.5 of 5 19901 E Valley View Parkway, Independence, MO 64057-1597
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Certificate of Excellence 2014
Holiday Inn Express Suites Independence
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Holiday Inn Express Suites Independence
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246 reviews from our community

Traveler rating
    169
    46
    15
    8
    8
See reviews for
86
39
9
58
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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    (47)
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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

I always stay at holiday inn express wherever I go. They have great staff, great rooms, and the best breakfast bar. At the independence location, the staff, especially Scott and Mariah, were extremely friendly and helpful.

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Oxley3030, Thanks so much for your loyalty and lovely review. I am so glad you know you can count on us for a comfortable stay, with the best in accommodations and excellent service. I'll make sure that Scott and Mariah are recognized for being mentioned here by you. I hope you will let us serve you here again. Sincerely,... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

We have stayed at other Holiday Inns but this one is the friendliest! We feel welcome and appreciate being recognized. The staff are always so helpful. If travel plans have us in the area, we will stay again.

Review collected in partnership with this hotel

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Frosty C, Thank you for posting your wonderful review about your recent stay with us. We are very proud of our people and appreciate your recognition of jobs well done by our team. We look forward to welcoming you back and thanking you in person the next time you are here. Sincerely, Ken Jacobs Guest Relations More 

atlanta, ga
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW

While visiting friends recently in Kansas City, my family and I stayed at the Holiday Inn Express in Independence. We had a wonderful room. Very CLEAN and spacious. Bed is so comfortable. The breakfast was delicious. Very friendly staff! Everyone spoke to us and was ready to offer assistance. Highly recommend this hotel. Nice area and close to major stores... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear seagrove97, Thanks for posting your great review about your recent stay with us. It's always nice when a guest comments about the wonderful service they have received. I have shared your remarks with the team so they know what their efforts are recognized and appreciated. Thank you again for your kind words. I hope we can serve you here... More 

Lees Summit, Missouri, United States
1 review
5 of 5 stars Reviewed 1 week ago

I reserved an Executive suite for my daughter's 13th birthday party. She had 8 friends attend and the hotel was great. They specifically located our room over the breakfast area as to not disturb others. Scott Johnson, Maintenance and Operations manager offered me a tour of the pool area and allowed us to borrow goggles and float tubes for the... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Sheri B, Thank you so much for your review---we are so glad you enjoyed your stay with us! Our staff members aim to do everything in their power to fulfill our guests’ needs, as our guests are truly the most important factor in our business. We appreciate your business and your recommendation and look forward to serving you here... More 

Jewell, Kansas
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We do like staying here! Just want to thank Richard for knowing exactly where a pharmacy could be found when one was needed quickly. We know our dog creates extra for Lucy and we do appreciate her too. Scott, thanks for always making us feel welcome too and we will use the pool! Thanks until the next time!

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear kerma1950, Thanks for coming back to stay with us and for posting another wonderful review. It is guests like you who make our jobs of providing the highest standards of cleanliness, service and facilities very rewarding. I'll be sure that Richard, Lucy and Scott are recognized for being mentioned here by you. We look forward to welcoming you back... More 

Fort Knox, Kentucky, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Very comfortable stay. Employees were very helpful. Location very accessible. Very clean rooms. I will continue staying at Holiday Inn express. We are new to the area and the staff was very helpful in recommending places to live.

Review collected in partnership with this hotel

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Willie W, Thank you for your wonderful remarks, which I have shared with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon Sincerely, Ken Jacobs Guest Relations More 

Lincoln, Nebraska, United States
1 review
5 of 5 stars Reviewed 5 weeks ago

We had a great 2 night stay for a family gathering. The service and staff are both friendly and helpful. We really want to say thank you to Scott. When we checked out, we left our camera charger in our room. We didn't notice until we returned back to Central Nebraska. We called and left a message and were promptly... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Kaye T, Thanks for sharing your comments. We are always very happy when a guest contacts us about the wonderful service they have received. I will ensure that Scott receives the positive recognition he deserves for being mentioned here by you. Thank you again for your kind words. We look forward to welcoming you back and serving you here... More 

1 review
5 of 5 stars Reviewed December 16, 2014

Staff extremely hospitable...5 nice restaurants within one block...anything I asked for - not much to ask for really - was quickly and happily provided...Costco and Lowe's right around the corner...I would stay here again in a heart beat!

Review collected in partnership with this hotel

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Jack D, Thank you very much for writing and posting your nice review. Everyone here enjoys delivering a higher quality guest experience than our competitors and I'm glad you were happy with our performance. I'll share your comments with our team so they know their efforts are appreciated. I hope we can welcome you back and serve you here... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 13, 2014

INDEPENDENCE: MERRY CHRISTMAS We come here and stay a lot, the Hotel is close to all activities Kansas City has to offer; food, shopping and visiting all of the major attractions. We have gotten to know the staff and we recommend it to all.

Review collected in partnership with this hotel

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Mark Y, Thank you very much for your loyalty and patronage over the years. Making and keeping good relationships with our guests is very important to us and we are always happy to receive feedback on how well we are doing our jobs, and what we can do to make things better. We value your business and look forward... More 

Lincoln, Nebraska, Usa
2 reviews
4 of 5 stars Reviewed December 8, 2014

We felt that they offered good service and were helpful when we had requests. They have many amenities, including a good hot breakfast offering. We found their location to be very convenient to entertainment (especially ARROWHEAD Stadium), shopping and restaurants, and value.

Review collected in partnership with this hotel

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Jeff572, Thank you for staying with us and posting your nice review. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. It's always nice to receive compliments from happy guests, and I will share your remarks with the rest of our team here. I hope we can serve you here again.... More 

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Additional Information about Holiday Inn Express Suites Independence

Address: 19901 E Valley View Parkway, Independence, MO 64057-1597
Phone Number:
Location: United States > Missouri > Independence
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Suites Independence 2.5*
Number of rooms: 91
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Also Known As:
Holiday Inn Express Suites Independence Hotel Independence
Holiday Inn Independence
Independence Holiday Inn
Holiday Inn Express Independence
Hotel Style:
#2 Family Hotel in Independence
#4 Business Hotel in Independence

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