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Holiday Inn Express Suites Independence

2.5 of 5 19901 E Valley View Parkway, Independence, MO 64057-1597
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Certificate of Excellence 2014
Holiday Inn Express Suites Independence
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Holiday Inn Express Suites Independence
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239 reviews from our community

Traveler rating
    162
    46
    15
    8
    8
See reviews for
81
39
9
57
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • Any
English first
  • All months
    (239)
  • Mar-May only
    (47)
  • Jun-Aug only
    (90)
  • Sep-Nov only
    (66)
  • Dec-Feb only
    (36)
All months
1 review
5 of 5 stars Reviewed 6 days ago NEW

Staff extremely hospitable...5 nice restaurants within one block...anything I asked for - not much to ask for really - was quickly and happily provided...Costco and Lowe's right around the corner...I would stay here again in a heart beat!

Review collected in partnership with this hotel

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Jack D, Thank you very much for writing and posting your nice review. Everyone here enjoys delivering a higher quality guest experience than our competitors and I'm glad you were happy with our performance. I'll share your comments with our team so they know their efforts are appreciated. I hope we can welcome you back and serve you here... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

INDEPENDENCE: MERRY CHRISTMAS We come here and stay a lot, the Hotel is close to all activities Kansas City has to offer; food, shopping and visiting all of the major attractions. We have gotten to know the staff and we recommend it to all.

Review collected in partnership with this hotel

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Mark Y, Thank you very much for your loyalty and patronage over the years. Making and keeping good relationships with our guests is very important to us and we are always happy to receive feedback on how well we are doing our jobs, and what we can do to make things better. We value your business and look forward... More 

Lincoln, Nebraska, Usa
2 reviews
4 of 5 stars Reviewed 2 weeks ago

We felt that they offered good service and were helpful when we had requests. They have many amenities, including a good hot breakfast offering. We found their location to be very convenient to entertainment (especially ARROWHEAD Stadium), shopping and restaurants, and value.

Review collected in partnership with this hotel

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Jeff572, Thank you for staying with us and posting your nice review. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. It's always nice to receive compliments from happy guests, and I will share your remarks with the rest of our team here. I hope we can serve you here again.... More 

Saint Paul, Minnesota
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Stayed over Thanksgiving weekend and from the minute we checked in everything was great. Very friendy and helpful at the front desk and knowledgable of the area anytime I asked for information, directions, etc. The room was very clean and everything we needed and then some for 2 adults and 3 kids. The pool area was clean and we all... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Bob M, Thank you for taking the time to write and submit your great review of our hotel. It is our goal to provide our guests with the utmost in service, comfort, cleanliness, value and facilities, and I am glad we exceeded your expectations. We really appreciate your recognition of jobs well done by our team and look forward... More 

Bentonville, Arkansas
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My family stayed at the Holiday Inn Express over Thanksgiving. We stayed 2 nights and will stay here again. When we arrived checkin was fast and efficient. They offered to add my rewards number to my stay. We stayed on the 3rd floor, as requested. We reserved a 2 queen bed suite since we have three children. I was initially... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Jennie D, Thanks for taking the time to write and post your detailed review about your recent stay at our hotel. I'm glad you found us to be a good value and that we met your lodging needs. I'm sorry for the discomfort you experienced due to the mattress and loud heating unit in your room and hope you... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

My three little granddaughters (9,9,6) and I spent the night here on our shopping weekend. They loved the time in the warm pool and I was glad the pool room was also warm because it was quite cold outside. It is right off I 70 with a number of restaurants nearby. They liked the cookies when we arrived, then seconds... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear GrandmaBA11, Thanks for choosing our hotel for your shopping trip and for taking the time to post your review. We know how important it is to have worry & hassle free quality time together, and I'm glad you and your grandchildren were able to create fond memories to be cherished forever. I hope we can serve you here again.... More 

Salt Lake City, Utah, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Overall, we had pleasant experience. Comfortable bed, walking distance to several restaurants. Rooms are not soundproof though. Some freeway noise or noise from people staying next door is always there. Wi-Fi was excellent. Breakfast had decent selection of items.

Review collected in partnership with this hotel

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Aleks M, Thanks for posting comments about your recent stay with us. I'm sorry about the noise and offer my sincere apologies for the disturbance and discomfort you experienced. I'm glad you were happy with other aspects of your stay and appreciate that you included positive remarks in your review. I hope we can serve you here again. Sincerely,... More 

Pratt
Top Contributor
102 reviews 102 reviews
53 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Decided to drive the extra few miles and stay in Missouri instead of Kansas and glad we did. The motel was easy to get to and in a great location. Many eating establishments surrounding the motel. Great water pressure and plenty of hot water. Internet access was great. We ate a quick breakfast which was standard fare for HIE. My... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Brittll, Thanks for choosing our hotel and sharing your great review. I'm glad you were happy with the service and accommodations we provide, and am sorry for the discomfort you experienced from our in room AC unit. We are proud to provide excellent service and accommodations at a reasonable price and pleased to know you found us to be... More 

Jasper, Indiana, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Front desk staff is always friendly and helpful. Rooms are nice. Scott who is in the maintenance department was very helpful. There are several of us that always go out for a football game in October, we always stay at this hotel and the whole staff is amazing.

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Leah K, Thanks for your loyalty and for posting your great review about your recent stay with us. We are always very happy when a guest comments about the wonderful service they have received. I have shared your remarks with the team so they know what their efforts are recognized and appreciated. We value your business and your feedback,... More 

Falls City, Nebraska
1 review
4 of 5 stars Reviewed November 14, 2014

Our family thoroughly enjoyed our stay at this hotel. It was clean, staff was friendly and helpful, breakfast was good, and it was a great location. My daughter left her pillow behind and didn't realize until we were home. I called the hotel and they responded immediately. They shipped it to us free of charge! We will definitely be staying... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Alicia S, Thanks for staying with us and posting your wonderful review. I know how frustrating it can be to forget something when traveling, and I'm really glad we could reunite your daughter with her pillow. We are proud of our people and I'll be sure that those involved receive the positive recognition they deserve for being mentioned here... More 

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Additional Information about Holiday Inn Express Suites Independence

Address: 19901 E Valley View Parkway, Independence, MO 64057-1597
Phone Number:
Location: United States > Missouri > Independence
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Suites Independence 2.5*
Number of rooms: 91
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Also Known As:
Holiday Inn Express Suites Independence Hotel Independence
Holiday Inn Independence
Independence Holiday Inn
Holiday Inn Express Independence
Hotel Style:
#3 Family Hotel in Independence
#4 Business Hotel in Independence

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