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Holiday Inn Express Suites Independence

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19901 E Valley View Parkway, Independence, MO 64057-1597
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Holiday Inn Express Suites Independence
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Holiday Inn Express Suites Independence
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275 reviews from our community

Traveler rating
    192
    51
    15
    9
    8
See reviews for
97
42
11
66
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
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English first
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    (275)
  • Mar-May only
    (69)
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    (90)
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1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

I travel a lot for work. This stay has been outstanding. The staff is the nicest and most curteous I have had the pleasure of dealing with. Scott has some of the best customer service skills I've seen, and I'm in the customer service business! I would highly recommend this hotel to anyone staying in this area.

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Coleycater, Thanks for choosing our hotel for your recent stay here in Independence. I am proud to share with you that it is our passionate and dedicated team who continuously strive to deliver to our guests everything they desire so their time with us is uniquely special. I will personally pass on your kind words to all the team... More 

Denver, Colorado
Top Contributor
65 reviews 65 reviews
30 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for one night as we were driving to Indiana. The room was very spacious and comfortable. There was a small area that had a microwave, mini-fridge, coffee maker and sink. This opened into an area that had a couch, coffee table, 2 chairs and a table. Beyond that was a King bed, comfy chair with ottoman, TV... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear coffeegirl9, Thanks for posting comments about your recent stay with us. I'm sorry you were unhappy with the location of your room and apologize for the discomfort and disturbance you experienced. I'm glad you were happy with other aspects of your stay and appreciate you including those positive remarks in your review. We want all our guests to be... More 

Gering, Nebraska
Top Contributor
55 reviews 55 reviews
35 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The room was very quiet at night even though judging by the parking lot the hotel was pretty full. It was great. The room was clean and did not have any obvious signs of deferred maintenance. The only issue we had was one day we came back to the room the door was slightly ajar. Our door you had to... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Jyssica S, Thanks for staying at our hotel and posting your comments. I'm sorry about your door being ajar and will use your review in discussions and training so this does not continue or recur. I'm glad you were happy with other aspects of your stay and appreciate your compliments. I hope you will be our guest again. Sincerely,... More 

Omaha, Nebraska, United States
Senior Contributor
24 reviews 24 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Headed from Omaha to St. Louis and used the HI Express in Independence, Missouri for a free overnight stay (Rewards Night). We were greeted promptly and friendly, although we did interrupt the front desk receptionist smoke break, she did not seem to mind (as she should not). We were expected and our stay was excellent. Good clean room with an... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Kurt K, Thank you very much for your loyalty to the Holiday Inn family of hotels, and for taking the time to write and post your detailed review of our hotel. I'm glad you know you can count on us for excellent service and clean and comfortable stay. I"m sorry about the eggs and the cookies and offer my... More 

Reading, Pennsylvania
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very friendly staff made us feel at home and welcome. The room was quite and comfortable as well as very clean. We enjoyed the heated pool and warm spa. The breakfast was standard fare for HIX but the staff's welcome made it special.

Review collected in partnership with this hotel

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Bob351_13, Thanks for staying with us and posting your nice review. I'm glad you were happy with the service and accommodations we provide and appreciate your kind words. I hope we can serve you here again. Sincerely, Ken Jacobs Guest Relations More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We needed a pet friendly hotel when we were moving from TN to MT. We found the Holiday Inn Express Independence and had such a great experience. The entire staff was welcoming and helped make a stressful trip more manageable. The hotel was clean, well maintained, and the breakfast available the next morning really hit the spot. We even used... More 

Was this review helpful? Yes 1
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear donna t, Thank you for taking the time to share your comments about our hotel. We all know that traveling can be stressful and disruptive and I'm glad you were able to relax and enjoy yourself while you were here. Scott is terrific and inspires all of us to do our best with every guest, every day. He has... More 

Kansas City, Missouri
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 5 weeks ago

I have stayed in several HIE and this one from inside out is in great need up updating. The overall appearance makes this hotel seem dirty though it is clean. Once it is updated maybe paying over $144/night will seem reasonable for this hotel but you can stay in a pretty nice hotel in KC for this. Good luck to... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Cheryl R, Thank you for your loyalty to the HIE brand and for posting your review. I'm sorry you were disappointed with us and offer my sincere apologies for any discomfort or inconvenience you experienced. I hope you will not let this one experience make you leave the brand. We value your business apologize that you felt the price... More 

1 review
5 of 5 stars Reviewed April 18, 2015

I am on a Holiday Inn overnight 3 or 4 days a night per week all over the country. Candy and Scott are two of the best people I have met on the road. They made me feel at home. Holiday Inn needs to promote them, pay them a bonus and continue to bring on and keep people like them.... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Anthony O, Thanks for staying with us and posting your review and 5 star rating. Satisfying road warriors like yourself is one of the many things we find both challenging and enjoyable. Because you spend so much time away from home, we are very pleased to hear that you were happy with what and how we do things here,... More 

Harpswell, Maine
2 reviews
5 of 5 stars Reviewed April 15, 2015

Our first impression was of good old fashioned hospitality! Within minutes of checking in, we were greeted with warm welcomes and comments of how cute our 2 y/o granddaughter and tiny 5 lb. dog were. Then, we were given complimentary,cool,bottled water. The bed was very comfortable and clean. At breakfast the staff was friendly, helpful, and every last one of... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear nancyliberis, Thanks for posting your great review about our hotel. We're very happy you like us and what we do here. It’s fun for us too, when our guests travel with their four legged furry family members, and we get to meet and make friends with them. We appreciate your business and hope to see you here again. Sincerely,... More 

Fountain, Colorado
1 review
5 of 5 stars Reviewed April 9, 2015

I traveled with two small children and stayed at this hotel on my way to my destination. I liked it so much I stayed at the same HIE on my way back home. One my first visit I was pleased with all of the staff's consideration and helpfulness. On the way back through, I was thrilled with everyone's extra effort... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Elizabeth N, Thanks for posting your excellent review about your recent stay with us. It was our pleasure to serve you and your family both times you were here. We are always very happy when a guest comments about the wonderful service they have received. I have shared your remarks with the team so they know what their efforts... More 

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