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All 17 Independence hotels

Holiday Inn Express Suites Independence

2.5 of 5 Hotel   |   19901 E Valley View Parkway, Independence, MO 64057-1597
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86%
Ranked #2 of 17 hotels in Independence
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
ClarkCreek Helena, Mt
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218 people have reviewed this hotel

Traveler rating
    153
    36
    14
    7
    8
See reviews for
75
35
9
51
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Any
English first
Helena, Mt
Top Contributor
104 reviews 104 reviews
91 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We were upgraded to a nice, large and clean 2-queen suite. It had a sofa bed and plenty of table and chair space. The one thing we didn’t like about the design was that the TV was in front of the beds, so if you wanted to sit on the couch, the TV was quite far away and it was... More

Was this review helpful? Yes
Omaha, Nebraska
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Have stayed at this location several times and have never been disappointed. Clean and well maintained with a very friendly & helpful staff. Two of note: Scott and the gentleman running the breakfast bar. Close to dining, shopping and a short drive to Royals/Chiefs stadiums.

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Cooie1946, Thanks so much for your loyalty and lovely review. I am so glad you know you can count on us for a comfortable stay, with the best in accommodations and service. We love welcoming you back and look forward to seeing you again soon. Sincerely, Ken Jacobs guest Relations More

1 review
4 of 5 stars Reviewed 1 week ago

Our grandchildren live there we travel there at least 6 times per year it's the best Hotel for options locations and amenities, for the price. We would like to bring attention to Scott who is in charge of maintenance, and the pool and spa area on several occasions he has gone above the call and duty and has personally helped... More

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Mark Y, Thank you very much for your many visits and for posting your nice review. It’s guests like you that make our jobs of maintaining the highest standards of cleanliness, service and facilities very rewarding. We are very proud of our people and appreciate your recognition of jobs well done by our team. I'll make sure Scott &... More

Olney, Illinois
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Gentleman that checked me in wasn't overly friendly, gave me room key and pretty much that was it. I had a room with 2 queen beds, was nice, large TV, bathroom was pathetic as the drywall tape was peeling off and so was the wallpaper. I started to watch tv after grabbing some dinner, the tv kept freezing up on... More

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear BandRoadHOgs, I am truly sorry to learn of your disappointment with us during your recent stay and apologize for the frustration and discomfort you experienced here. We want our guests to be met with a well-trained staff that puts guest comfort and satisfaction before everything else, and take it very seriously when we learn of any guest disappointment. If... More

Omaha, Nebraska
1 review
5 of 5 stars Reviewed 3 weeks ago

Wonderful hotel !! Clean and very friendly from the front desk staff, maids and especially Scott ! We have stayed there several times for both business and pleasure and always have clean rooms, great breakfast and very accommodating staff.

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear MJM0216, Thank you for returning to us and posting your nice review. I'm glad we are your hotel of choice and that you are happy with what and how we do things here. We really appreciate you recognition of jobs well done by our team, and look forward to welcoming you back during future visits. Sincerely, Ken Jacobs Guest... More

Williamsville, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The hotel was great, breakfast was great and Scott at the pool went above and beyond to make the kids swimming fun. He brought floaters out for the kids.The rooms was very clean and had a clean smell not a covered up smell.

Was this review helpful? Yes 1
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Pmilligan4, Thank you very much for choosing our hotel and posting your nice review and rating about your stay with us. We value all guest feedback and it is always gratifying when it is as positive as yours. We look forward to and welcome the opportunity to serve you again. Sincerely, Ken Jacobs Guest Relations More

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 26, 2014

We stayed at this hotel for a family reunion along with many of our other family members. On Friday morning, about 50 of us showed up for breakfast and Dale, the gentleman handling the breakfast did his best to keep up with the unusual number of breakfast eaters. Minutes before the breakfast service was to end, an adult male, possibly... More

Was this review helpful? Yes 1
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear RSMETC, Thank you very much for taking the time to write and post your wonderful review. It was our pleasure to have you and your family stay with us during your recent reunion - we really enjoyed seeing so many people connecting and reconnecting and making fond memories together. It was very nice of you to share what happened... More

Marshfield, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 7, 2014

We rented two rooms over the fourth of July holiday weekend and were very satisfied with the accommodations. The rooms were nice and the air conditioning worked well. The breakfast was good. The staff was friendly and helpful when especially when we ask about the local restaurants. I would reccomend the hotel to any traveler and would readily stay there... More

Was this review helpful? Yes 1
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Bill S, Thank you for taking the time to write and submit a review of our hotel. It is our goal to provide our guests with the utmost in service, comfort, cleanliness, value and facilities, and I am glad we were able to make you satisfied. We really appreciate your recommendation and look forward to welcoming you back on... More

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 1, 2014

The weather was not very good so we decided to stop here before our week long stay in Kansas City. It's in a good location with plenty of restaurants nearby. The hotel room was clean and sanitary. We had a problem with the bathroom door but the staff was very accommodating and the maintenance man tended to it promptly.

Was this review helpful? Yes 2
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Rustyglass, Thanks for choosing our hotel to get out of the weather, and for sharing your comments. I'm sorry about the problems you encountered with your door, and happy to learn that you were satisfied with our response when you notified us about the issue. We want all our guests to be happy they decided to stay with us... More

Grand Junction, Colorado
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 26, 2014

Our son's truck was broken into and two other trucks, our son's truck was stolen, no security guard on watch that night. Police officer stated many similar crimes in this area. Called Manager many times, so far has not returned my phone calls. Sorry hotel, stay out of Indepence, MO Stay away from this hotel avoid the disappointment and feckless... More

Was this review helpful? Yes 4
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Les B, It is very unfortunate that your items went missing during the night. Even though the local police are patrolling the area more frequently, we are extremely disappointed when the actions of unknown others show a deliberate disregard to our guests and their property. Guest safety and security are top priorities for us and we take these responsibilities... More

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Additional Information about Holiday Inn Express Suites Independence

Address: 19901 E Valley View Parkway, Independence, MO 64057-1597
Phone Number:
Location: United States > Missouri > Independence
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Suites Independence 2.5*
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Also Known As:
Holiday Inn Express Suites Independence Hotel Independence
Holiday Inn Independence
Independence Holiday Inn
Holiday Inn Express Independence

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#1 Business Hotel in Independence #2 Romantic Hotel in Independence #2 Family Hotel in Independence
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites Independence-Kansas City, Missouri is conveniently located near the Arrowhead and Kauffman Stadiums, home of both the Kansas City Chiefs Football and the Royals Baseball teams. You will also be surrounded by a variety of dining establishments that are within walking distance. The hotel is located minutes away from the Independence Center shopping mall, which makes for an easy visit to the wide variety of stores lining the 39th Street Shopping District.The hotel is also located just a few blocks from the new Center Point Medical Center, as well as Bass Pro.The Holiday Inn Express is the best place to stay if you are visiting the Harry S. Truman Library and Museum which is now showing the Truman and Israel exhibit. Make sure to see the Truman Home, Truman Courthouse and Office, as well as the Truman Memorial. The hotel is also conveniently located to visitors of the National Frontier Trails Museum, launching point of the Oregon Trail, as well as the Santa Fe and California Trails.Be sure to visit the Bingham Waggoner Estate and the Historic Independence Square! The Mormon Visitors Center, Community of Christ Temple and Auditorium, Hidden Valley Sports Complex, and The Sports Lodge are also conveniently located. We are minutes from the Sprint Center. ... more   less 
Number of rooms
91

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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