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All 17 Independence hotels

Holiday Inn Express Suites Independence

2.5 of 5 Hotel   |   19901 E Valley View Parkway, Independence, MO 64057-1597
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86%
Ranked #2 of 17 hotels in Independence
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
RSMETC
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  • Reviews (212)
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  • Room tips (42)
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212 people have reviewed this hotel

Traveler rating
    149
    35
    13
    7
    8
See reviews for
72
34
8
51
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Any
English first
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We stayed at this hotel for a family reunion along with many of our other family members. On Friday morning, about 50 of us showed up for breakfast and Dale, the gentleman handling the breakfast did his best to keep up with the unusual number of breakfast eaters. Minutes before the breakfast service was to end, an adult male, possibly... More

Was this review helpful? Yes 1
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear RSMETC, Thank you very much for taking the time to write and post your wonderful review. It was our pleasure to have you and your family stay with us during your recent reunion - we really enjoyed seeing so many people connecting and reconnecting and making fond memories together. It was very nice of you to share what happened... More

Marshfield, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We rented two rooms over the fourth of July holiday weekend and were very satisfied with the accommodations. The rooms were nice and the air conditioning worked well. The breakfast was good. The staff was friendly and helpful when especially when we ask about the local restaurants. I would reccomend the hotel to any traveler and would readily stay there... More

Was this review helpful? Yes 1
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Bill S, Thank you for taking the time to write and submit a review of our hotel. It is our goal to provide our guests with the utmost in service, comfort, cleanliness, value and facilities, and I am glad we were able to make you satisfied. We really appreciate your recommendation and look forward to welcoming you back on... More

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The weather was not very good so we decided to stop here before our week long stay in Kansas City. It's in a good location with plenty of restaurants nearby. The hotel room was clean and sanitary. We had a problem with the bathroom door but the staff was very accommodating and the maintenance man tended to it promptly.

Was this review helpful? Yes 2
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Rustyglass, Thanks for choosing our hotel to get out of the weather, and for sharing your comments. I'm sorry about the problems you encountered with your door, and happy to learn that you were satisfied with our response when you notified us about the issue. We want all our guests to be happy they decided to stay with us... More

Grand Junction, Colorado
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 5 weeks ago

Our son's truck was broken into and two other trucks, our son's truck was stolen, no security guard on watch that night. Police officer stated many similar crimes in this area. Called Manager many times, so far has not returned my phone calls. Sorry hotel, stay out of Indepence, MO Stay away from this hotel avoid the disappointment and feckless... More

Was this review helpful? Yes 4
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Les B, It is very unfortunate that your items went missing during the night. Even though the local police are patrolling the area more frequently, we are extremely disappointed when the actions of unknown others show a deliberate disregard to our guests and their property. Guest safety and security are top priorities for us and we take these responsibilities... More

Nashville, Tennessee
1 review
1 of 5 stars Reviewed 5 weeks ago

We've stayed in this particular hotel before but it has gone down hill. The maid service routinely skipped our room and one day our "freshly made" beds where so badly done you could tell exactly where we'd slept. Worst by far is when my mother and I started having breathing issues and checked the AC. What we found deserves to... More

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Addi2014, I am truly sorry for the poor service you received from our housekeeping department, and for the problems you encountered with your AC unit. Please accept my sincere apologies for the discomfort, disappointment and inconvenience you experienced here. We value your business and your feedback, which we will use in discussions and training to improve our operation. I... More

Saint Louis, Missouri
1 review
4 of 5 stars Reviewed 5 weeks ago

My husband's youth baseball team has stayed in several hotels in different locations through the years. I usually have no problem with reserving a block of rooms, however, the assistant general manager at the Holiday Inn Express in Independence, MO was a little difficult to deal with. He never answered any of my email inquiries (he was my contact based... More

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear littlekk01, Thanks for taking the time to write and post your detailed review about your recent stay with us. I'm sorry for the problems you encountered during the reservation process and hope you will accept my apologies any frustration or inconvenience you experienced. I'll use your review in discussions and training with our breakfast team, too, to make sure... More

Chicago, Illinois
Top Contributor
62 reviews 62 reviews
21 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed June 17, 2014

Pro's-Good location, clean room, bed was soft (which I like) and AC worked well in the room. The con's--Hallways really need a vacumming, Front desk staff was less than personal. Seems like check in took forever. And here is my biggest pet peeve of my stay. 1st Breakfast did not open until 6:30am. For those us who have to work,... More

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Happyharvick, Thanks for taking the time to post your candid comments about your recent stay with us. I'm sorry about the problems you encountered at breakfast and apologize for the frustration, stress and inconvenience you experienced. We have been having some difficulty recently, and are in the process of improving our training and our procedures. It is only with... More

Independence
1 review
5 of 5 stars Reviewed June 12, 2014 via mobile

We always stay at this location. It's conveniently located within within walking distance to the Independence Events Center and a number of restaurants. The staff is always friendly and the rooms are always clean. Scott, the pool tech, always makes a point to stop by and ask about our stay when we are enjoying the pool. The salt water pool... More

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear soleajordan, Thanks so much for returning to us and for posting your great review. It's guests like you that make our jobs of providing excellent service and accommodations very rewarding. We value your business and appreciate your compliments. Scott is terrific and I'll be sure he receives the positive recognition he deserves for being mentioned here by you. We... More

Arnold
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 8, 2014

We took our grandchildren for a couple of nights and was able to get a room with a pullout couch to accommodate all of us rather than having to get two adjoining rooms as we have to do with other chains. The kids are all under 10 and sleeping in separate rooms is always a problem. The breakfast was very... More

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Daina R, Thank you for staying with us and posting your nice review. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business and your feedback. I understand your disappointment about lack of free programming for children and will keep this in mind when considering any changes in this area. I hope... More

Waterloo, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 2, 2014 via mobile

The staff was friendly, accommodating and overall the experience was a great one. It was a great place to stay with a team. Hotel was clean, pool area was clean and location was perfect. Would highly recommend. Scott and staff were particularly helpful when we left out daughters iPad. It was found and returned safely and quickly. Overall great stay... More

Was this review helpful? Yes 1
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Jkan770, Thanks for posting your great review and rating about our hotel. We enjoy hosting all kinds of athletes and teams, because we find their spirit and camaraderie very inspiring. I know how frustrating it can be to forget something when away from home and I'm glad you were happy with the service we provided. We appreciate you recognition... More

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Additional Information about Holiday Inn Express Suites Independence

Address: 19901 E Valley View Parkway, Independence, MO 64057-1597
Phone Number:
Location: United States > Missouri > Independence
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Suites Independence 2.5*
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Also Known As:
Holiday Inn Express Suites Independence Hotel Independence
Holiday Inn Independence
Independence Holiday Inn
Holiday Inn Express Independence

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#1 Business Hotel in Independence #2 Family Hotel in Independence #2 Romantic Hotel in Independence
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites Independence-Kansas City, Missouri is conveniently located near the Arrowhead and Kauffman Stadiums, home of both the Kansas City Chiefs Football and the Royals Baseball teams. You will also be surrounded by a variety of dining establishments that are within walking distance. The hotel is located minutes away from the Independence Center shopping mall, which makes for an easy visit to the wide variety of stores lining the 39th Street Shopping District.The hotel is also located just a few blocks from the new Center Point Medical Center, as well as Bass Pro.The Holiday Inn Express is the best place to stay if you are visiting the Harry S. Truman Library and Museum which is now showing the Truman and Israel exhibit. Make sure to see the Truman Home, Truman Courthouse and Office, as well as the Truman Memorial. The hotel is also conveniently located to visitors of the National Frontier Trails Museum, launching point of the Oregon Trail, as well as the Santa Fe and California Trails.Be sure to visit the Bingham Waggoner Estate and the Historic Independence Square! The Mormon Visitors Center, Community of Christ Temple and Auditorium, Hidden Valley Sports Complex, and The Sports Lodge are also conveniently located. We are minutes from the Sprint Center. ... more   less 
Number of rooms
91

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