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Holiday Inn Express Suites Independence

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19901 E Valley View Parkway, Independence, MO 64057-1597
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Holiday Inn Express Suites Independence
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Holiday Inn Express Suites Independence
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271 reviews from our community

Traveler rating
    190
    49
    15
    9
    8
See reviews for
95
41
11
65
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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Reading, Pennsylvania
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Very friendly staff made us feel at home and welcome. The room was quite and comfortable as well as very clean. We enjoyed the heated pool and warm spa. The breakfast was standard fare for HIX but the staff's welcome made it special.

Review collected in partnership with this hotel

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Bob351_13, Thanks for staying with us and posting your nice review. I'm glad you were happy with the service and accommodations we provide and appreciate your kind words. I hope we can serve you here again. Sincerely, Ken Jacobs Guest Relations More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We needed a pet friendly hotel when we were moving from TN to MT. We found the Holiday Inn Express Independence and had such a great experience. The entire staff was welcoming and helped make a stressful trip more manageable. The hotel was clean, well maintained, and the breakfast available the next morning really hit the spot. We even used... More 

Was this review helpful? Yes 1
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear donna t, Thank you for taking the time to share your comments about our hotel. We all know that traveling can be stressful and disruptive and I'm glad you were able to relax and enjoy yourself while you were here. Scott is terrific and inspires all of us to do our best with every guest, every day. He has... More 

Kansas City, Missouri
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I have stayed in several HIE and this one from inside out is in great need up updating. The overall appearance makes this hotel seem dirty though it is clean. Once it is updated maybe paying over $144/night will seem reasonable for this hotel but you can stay in a pretty nice hotel in KC for this. Good luck to... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Cheryl R, Thank you for your loyalty to the HIE brand and for posting your review. I'm sorry you were disappointed with us and offer my sincere apologies for any discomfort or inconvenience you experienced. I hope you will not let this one experience make you leave the brand. We value your business apologize that you felt the price... More 

1 review
5 of 5 stars Reviewed 1 week ago

I am on a Holiday Inn overnight 3 or 4 days a night per week all over the country. Candy and Scott are two of the best people I have met on the road. They made me feel at home. Holiday Inn needs to promote them, pay them a bonus and continue to bring on and keep people like them.... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Anthony O, Thanks for staying with us and posting your review and 5 star rating. Satisfying road warriors like yourself is one of the many things we find both challenging and enjoyable. Because you spend so much time away from home, we are very pleased to hear that you were happy with what and how we do things here,... More 

Harpswell, Maine
2 reviews
5 of 5 stars Reviewed 1 week ago

Our first impression was of good old fashioned hospitality! Within minutes of checking in, we were greeted with warm welcomes and comments of how cute our 2 y/o granddaughter and tiny 5 lb. dog were. Then, we were given complimentary,cool,bottled water. The bed was very comfortable and clean. At breakfast the staff was friendly, helpful, and every last one of... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear nancyliberis, Thanks for posting your great review about our hotel. We're very happy you like us and what we do here. It’s fun for us too, when our guests travel with their four legged furry family members, and we get to meet and make friends with them. We appreciate your business and hope to see you here again. Sincerely,... More 

Fountain, Colorado
1 review
5 of 5 stars Reviewed 2 weeks ago

I traveled with two small children and stayed at this hotel on my way to my destination. I liked it so much I stayed at the same HIE on my way back home. One my first visit I was pleased with all of the staff's consideration and helpfulness. On the way back through, I was thrilled with everyone's extra effort... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Elizabeth N, Thanks for posting your excellent review about your recent stay with us. It was our pleasure to serve you and your family both times you were here. We are always very happy when a guest comments about the wonderful service they have received. I have shared your remarks with the team so they know what their efforts... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

We travelled to Kansas City for a mini vacation. This hotel staff is so friendly and welcoming. Every staff member we encountered was outgoing and nice! Scott in maintenance took the time to talk to my three little kids and made them laugh! The hotel is spotless and breakfast was pretty good! We will be back!

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Mskilli, Thanks for choosing our hotel for your recent stay here in Independence. I am proud to share with you that it is our passionate and dedicated team who continuously strive to deliver to our guests everything they desire so their time with us is uniquely special. Scott has asked me to pass on his personal thanks for picking... More 

Denver, Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Clean reliable safe place to say, safe secure parking, couldn't ask for more. Check in was quick and secure, plenty of restaurants within walking distance. Breakfast was plentiful and the pancake machine produced excellent pancakes that went well with the fruit.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear IrishAlan1, Thanks for choosing our hotel during your recent road trip. Guest safety and comfort are our top priorities, and we take these responsibilities very seriously.I'm glad you were happy with the service and accommodations (and pancakes!) we provide and hope we can serve you here again. Sincerely, Ken Jacobs Guest Relations More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago

Had a bad experience at another hotel in KC. Took the grand kids and found these wonderful people, who even though there was a big sports event happening and every hotel was full. They managed to save a families small get away and I honestly couldn't be more grateful !

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear joan s, Thank you very much for posting your terrific comments about your recent stay with us. We know how important it is to be able to spend quality time with family so you can bond and create new memories to be cherished for many years to come. I'm glad you were happy with the service and accommodations we... More 

Springfield, Illinois
1 review
5 of 5 stars Reviewed 5 weeks ago

Clean rooms and very friendly staff. I would highly recommend this to anyone traveling in the KC area. The stay was very pleasant from the time I arrived to check-out. I can't say enough about this facility and the area that it is in.

Review collected in partnership with this hotel

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Brandt10us, Thanks for posting your fantastic comments about our hotel. We value all guest feedback, and it's especially gratifying when it is as positive as yours. We look forward to and welcome the opportunity to serve you here again. Sincerely, Ken Jacobs Guest Relations More 

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