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All 17 Independence hotels

Holiday Inn Express Suites Independence

2.5 of 5 Hotel   |   19901 E Valley View Parkway, Independence, MO 64057-1597
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86%
Ranked #2 of 17 Hotels in Independence
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Carl S Wildwood, Missouri, United States
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220 reviews from our community

Traveler rating
    154
    36
    14
    8
    8
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75
35
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Any
English first
Wildwood, Missouri, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

There are not many decent hotels in near the KC Chief's stadium or Independence MO area, but his is a good one. It clean and well kept with a good location for business in the area as it is close to most interstates. The check in process was friendly and most of all, thanks to Scott Johnson, the facilities maintenance... More

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Carl S, Thanks for choosing our hotel and sharing your great review. We are proud to provide excellent service and accommodations at a reasonable price and appreciate your recognition of jobs well done by our team. I'll be sure that Scott receives the proper acknowledgement for being mentioned here by you. I hope you will let us serve you... More

Crystal City, Missouri
1 review
2 of 5 stars Reviewed 5 days ago NEW

We stayed here for 4 nights over Labor Day weekend. First I will start with the positives, the location was perfect. Right off the highway with access to great places to eat right by the hotel. Second, the showers in the bathroom were really nice with great water pressure and hot water at all points of the day. Now on... More

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear NayrbSwerdna, I am truly sorry for all the frustration and hassle we caused you and offer my sincere apologies that we didn't do a better job of delivering an excellent guest experience. Timely feedback from you and other valued guests is very important to us, and it is used in discussions and training to improve our operation. If you... More

Helena, Mt
Top Contributor
104 reviews 104 reviews
91 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were upgraded to a nice, large and clean 2-queen suite. It had a sofa bed and plenty of table and chair space. The one thing we didn’t like about the design was that the TV was in front of the beds, so if you wanted to sit on the couch, the TV was quite far away and it was... More

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear ClarkCreek, Thank you very much for taking the time to write and post your great comments about our hotel. We welcome all constructive criticism, as it helps us to get better. We will take your comments into consideration as we work to improve our guest experience. We appreciate your understanding and look forward to welcoming you back and serving... More

Omaha, Nebraska
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Have stayed at this location several times and have never been disappointed. Clean and well maintained with a very friendly & helpful staff. Two of note: Scott and the gentleman running the breakfast bar. Close to dining, shopping and a short drive to Royals/Chiefs stadiums.

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Cooie1946, Thanks so much for your loyalty and lovely review. I am so glad you know you can count on us for a comfortable stay, with the best in accommodations and service. We love welcoming you back and look forward to seeing you again soon. Sincerely, Ken Jacobs guest Relations More

1 review
4 of 5 stars Reviewed 3 weeks ago

Our grandchildren live there we travel there at least 6 times per year it's the best Hotel for options locations and amenities, for the price. We would like to bring attention to Scott who is in charge of maintenance, and the pool and spa area on several occasions he has gone above the call and duty and has personally helped... More

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Mark Y, Thank you very much for your many visits and for posting your nice review. It’s guests like you that make our jobs of maintaining the highest standards of cleanliness, service and facilities very rewarding. We are very proud of our people and appreciate your recognition of jobs well done by our team. I'll make sure Scott &... More

Olney, Illinois
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Gentleman that checked me in wasn't overly friendly, gave me room key and pretty much that was it. I had a room with 2 queen beds, was nice, large TV, bathroom was pathetic as the drywall tape was peeling off and so was the wallpaper. I started to watch tv after grabbing some dinner, the tv kept freezing up on... More

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear BandRoadHOgs, I am truly sorry to learn of your disappointment with us during your recent stay and apologize for the frustration and discomfort you experienced here. We want our guests to be met with a well-trained staff that puts guest comfort and satisfaction before everything else, and take it very seriously when we learn of any guest disappointment. If... More

Omaha, Nebraska
1 review
5 of 5 stars Reviewed August 12, 2014

Wonderful hotel !! Clean and very friendly from the front desk staff, maids and especially Scott ! We have stayed there several times for both business and pleasure and always have clean rooms, great breakfast and very accommodating staff.

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear MJM0216, Thank you for returning to us and posting your nice review. I'm glad we are your hotel of choice and that you are happy with what and how we do things here. We really appreciate you recognition of jobs well done by our team, and look forward to welcoming you back during future visits. Sincerely, Ken Jacobs Guest... More

Williamsville, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 31, 2014

The hotel was great, breakfast was great and Scott at the pool went above and beyond to make the kids swimming fun. He brought floaters out for the kids.The rooms was very clean and had a clean smell not a covered up smell.

Was this review helpful? Yes 1
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Pmilligan4, Thank you very much for choosing our hotel and posting your nice review and rating about your stay with us. We value all guest feedback and it is always gratifying when it is as positive as yours. We look forward to and welcome the opportunity to serve you again. Sincerely, Ken Jacobs Guest Relations More

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 26, 2014

We stayed at this hotel for a family reunion along with many of our other family members. On Friday morning, about 50 of us showed up for breakfast and Dale, the gentleman handling the breakfast did his best to keep up with the unusual number of breakfast eaters. Minutes before the breakfast service was to end, an adult male, possibly... More

Was this review helpful? Yes 1
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear RSMETC, Thank you very much for taking the time to write and post your wonderful review. It was our pleasure to have you and your family stay with us during your recent reunion - we really enjoyed seeing so many people connecting and reconnecting and making fond memories together. It was very nice of you to share what happened... More

Marshfield, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 7, 2014

We rented two rooms over the fourth of July holiday weekend and were very satisfied with the accommodations. The rooms were nice and the air conditioning worked well. The breakfast was good. The staff was friendly and helpful when especially when we ask about the local restaurants. I would reccomend the hotel to any traveler and would readily stay there... More

Was this review helpful? Yes 1
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Bill S, Thank you for taking the time to write and submit a review of our hotel. It is our goal to provide our guests with the utmost in service, comfort, cleanliness, value and facilities, and I am glad we were able to make you satisfied. We really appreciate your recommendation and look forward to welcoming you back on... More

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Additional Information about Holiday Inn Express Suites Independence

Address: 19901 E Valley View Parkway, Independence, MO 64057-1597
Phone Number:
Location: United States > Missouri > Independence
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Suites Independence 2.5*
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Also Known As:
Holiday Inn Express Suites Independence Hotel Independence
Holiday Inn Independence
Independence Holiday Inn
Holiday Inn Express Independence

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