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Holiday Inn Express Suites Independence

2.5 of 5
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19901 E Valley View Parkway, Independence, MO 64057-1597
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1 room 1 guest
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Holiday Inn Express Suites Independence
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292 Reviews from our TripAdvisor Community

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Traveler rating
    203
    55
    15
    9
    10
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105
43
12
69
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

I travel for business and generally spend 4-5 nights a week in hotels across the country. The time spent at this Holiday Inn location was nothing less than exceptional. Is the hotel the nicest, no. Are the linens and the same as a 5-star resort, hardly. But the service I received was far better than most. While checking out I... More 

Was this review helpful? Yes 1
glenwood, Missouri
Level Contributor
87 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was in a great location with several restaurants and shops near by. There is a big AMC theater not too far from here. Staff was really nice and super helpful ! We booked online and it was after midnight when we got in. The guy at the front desk knew we were tired so he switched our room... More 

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North Carolina
1 review
1 of 5 stars Reviewed 1 week ago

We choose Holiday Inn over all other chains when we travel because we are assured of a warm welcome and a pleasant stay. This stay was not an exception. This was the first time traveling with our two small dogs and it was so nice we may think twice about kenneling them in the future. There is a nicely maintained... More 

Was this review helpful? Yes
Josh D, General Manager at Holiday Inn Express Suites Independence, responded to this review

Kelly, Thank you so much for the kind words regarding your recent stay with us. We are happy that you found our pet friendly hotel accommodating that we were able to meet your needs. We pride ourselves on customer service and I am very glad to hear that we accomplished that goal during your stay. We look forward to having... More 

Jefferson City, Missouri
Level Contributor
21 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I frequently stay at this location when in the KC area. The area offers so many amenities. The staff is fantastic and super friendly, the will go above and beyond to make sure you have a good stay. The rooms are very clean and well maintained.

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Nottingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The best reason for staying here rather than somewhere else is the amazing staff. They go out of their way to help and assist, and they are always checking to see if there is anything they can do to improve the visit. I have visited here several times on business and I have been welcomed as a friend, right from... More 

Was this review helpful? Yes 1
Houston, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our family stayed at this hotel one night on our road trip to see Mormon historical sites. The room was clean and the staff friendly. The day we left, we realized that we had left my wife's eyeglasses in the room. A quick call to the manager Scott, and the glasses were in the mail waiting for us when we... More 

Was this review helpful? Yes 1
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Awesome hotel. Very clean. The staff are incredible. So nice to see employees who like their job and go out of their way to assist. I would definately come back. The suite had everything we needed. Nice breakfast. The peeled hard boiled eggs were a nice touch. Thanks Independence for a nice visit.

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Wood River, Illinois
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

The hotel staff were very friendly and helpful. Breakfast was very nice for adults and kids. Saltwater pool was nice but took some getting used to. Upgraded fresh and very clean. Definitively earns the three diamonds for AAA.

Was this review helpful? Yes 1
St. Peters, United States
2 reviews
1 of 5 stars Reviewed July 13, 2015

The front desk employees and really all of the employees for that matter are delightful and very helpful. But that is where the good news ends. This hotel is aged, the rooms smell very musty, the carpet is filthy. We had a large group staying there, so I was able to see many rooms. Some of the rooms have mold... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Nina E, Thank you for taking the time to write and submit comments about your recent stay with us. I am very sorry to learn of your discomfort during your stay and especially concerned that you encountered problems related to housekeeping and other in room issues. Please accept my sincere apologies. We would like to learn more details and... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 10, 2015

Located just off I 70 allowing for quick access to the K. Also it's close to a major shopping mall and restaurants. The rooms were clean and comfortable. The staff was friendly and very helpful. A big thank you to Scott for helping us get a necklace back that a family member left behind in our room.

Was this review helpful? Yes 2
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