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Holiday Inn Express Suites Independence

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19901 E Valley View Parkway, Independence, MO 64057-1597
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Holiday Inn Express Suites Independence
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284 Reviews from our TripAdvisor Community

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Traveler rating
    198
    53
    15
    9
    9
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101
42
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66
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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St. Peters, United States
2 reviews
1 of 5 stars Reviewed 2 weeks ago

The front desk employees and really all of the employees for that matter are delightful and very helpful. But that is where the good news ends. This hotel is aged, the rooms smell very musty, the carpet is filthy. We had a large group staying there, so I was able to see many rooms. Some of the rooms have mold... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Nina E, Thank you for taking the time to write and submit comments about your recent stay with us. I am very sorry to learn of your discomfort during your stay and especially concerned that you encountered problems related to housekeeping and other in room issues. Please accept my sincere apologies. We would like to learn more details and... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Located just off I 70 allowing for quick access to the K. Also it's close to a major shopping mall and restaurants. The rooms were clean and comfortable. The staff was friendly and very helpful. A big thank you to Scott for helping us get a necklace back that a family member left behind in our room.

Was this review helpful? Yes 2
Gretna, Nebraska
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed here a few times when we come down for KC Chiefs games. They have a very nice breakfast bar, the pool area is nice, and the staff extremely friendly. Lots of nice restaurants and bars nearby as well. Right off I-70 so easy to get to.

Was this review helpful? Yes
Minneapolis, Minnesota
Level Contributor
1 review
5 of 5 stars Reviewed 3 weeks ago

Clean, comfortable, quiet and the staff was very friendly. I was very impressed by the fast, efficient service at a very busy Sunday (7/5) breakfast. Nice location, out of the city, but an easy 10 minute drive to Kauffman Stadium. The Little Blue Trace Trail is beautiful and only half a mile from the front door of HIE.

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BUTTE
Level Contributor
120 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was truly a port in a storm. A tornado hit Independence just as we got to the hotel. The staff was very calm and got us to shelter right away. The room was very nice and spacious. They have us free water and coke when we checked out since we were traveling. A great Italian Restaurant was just across... More 

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Tiffin, Ohio
Level Contributor
73 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a very clean and quiet HI Express. The assignment of rooms makes no sense though. I booked two rooms and paid with one card, why would I want those rooms to be on separate floors?! Wouldn't the person who assigns rooms assumes the two travelers want to be near each other? The pool is very small but refreshing.... More 

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common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at the Holiday Inn Express in Independence, MO after going to a Kansas City Royals baseball game. This hotel was chosen because of reviews on TripAdvisor. It was a good decision. Our room was nice and clean. The staff was wonderful, very helpful and friendly. The breakfast was very good. The lady in charge kept everything fresh. When... More 

Was this review helpful? Yes 2
SanDiegoHistProf
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 18, 2015

I was driving long distance and stayed here. I got a fair price for a same-day booking. The hotel was near I-70 (not noisy though). The breakfast was standard HIE fair. The room was clean and nice. Front desk clerk gave me a nice gift card for Outback Steakhouse across the street, which was nice as I was tired of... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear SanDiegoHistProf, Thanks for choosing our hotel and sharing your great review. I'm glad you were able to relax and enjoy your time with us. We are proud to provide excellent service and accommodations at a reasonable price and pleased to know you found us to be a good value. I hope you will let us serve you here again.... More 

1 review
5 of 5 stars Reviewed June 3, 2015

We spent the night at the Holiday Inn Express in Independence, MO. All of the staff was exceptional. Scott sent us on our way with a water bottle and a can of coke, and started our day off on a positive note despite the rain. His customer service skills are amazing, just like his personality. Thanks to all of you!

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Kelli M, Thank you very much for sharing your remarks about your stay with us. Scott is terrific and inspires all of us to do our best, with every guest, every day. I'll ensure he is properly rewarded for being mentioned here by you. We are happy to be of service and appreciate your business. Sincerely, Ken Jacobs Guest... More 

1 review
5 of 5 stars Reviewed May 22, 2015 via mobile

I travel a lot for work. This stay has been outstanding. The staff is the nicest and most curteous I have had the pleasure of dealing with. Scott has some of the best customer service skills I've seen, and I'm in the customer service business! I would highly recommend this hotel to anyone staying in this area.

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review

Dear Coleycater, Thanks for choosing our hotel for your recent stay here in Independence. I am proud to share with you that it is our passionate and dedicated team who continuously strive to deliver to our guests everything they desire so their time with us is uniquely special. I will personally pass on your kind words to all the team... More 

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