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Hilton Garden Inn Independence

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19677 E Jackson Drive, Independence, MO 64057
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Hilton Garden Inn Independence
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304 Reviews from our TripAdvisor Community

Traveler rating
    127
    100
    40
    23
    14
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82
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Senior Contributor
43 reviews 43 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

I stay here a few times a year and it is consistently good - clean, quality, professional, quiet, etc. Breakfast buffet is a bonus and high quality. The front desk staff are friendly, courteous and professional - especially for young people.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for sharing your positive review with our hotel. We will be sharing your comments with our staff as we know they work hard to provide a great guest experience. We hope to see you next time in the Independence area. More 

McCook, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Hilton Garden Inn is a fantastic place to stay. All of the staff is wonderful, very friendly and accommodating. The Hilton Garden Inn is in a wonderful area with easy access to plenty of restaurants, shopping, gas, Interstate, mall, Kaufman Stadium, downtown and yet you are not in the middle of the rush traffic. Very quiet area.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for taking the time to complete a review for our property so we can improve our guest services and facilities. I am pleased that you enjoyed your stay with us and will certainly share your positive comments with our team I do look forward to welcoming you back personally to the Hilton Garden Inn Independence when you travel... More 

1 review
2 of 5 stars Reviewed 2 weeks ago

We stayed at a Hilton Garden Inn in Independence Mo. The mattress in are room was falling apart and It was full of lumps. We told the desk about it and they changed our room but the new room was noisy.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for sharing your experience with us. I am so sorry you found your mattress unacceptable. We actually are in the process of replacing all king size mattresses in our hotel. My sincerest apologies. I hope you consider staying with us again. We’d love to have you as our guest the next time you are in Independence More 

MN
Top Contributor
128 reviews 128 reviews
36 hotel reviews
100 helpful votes 100 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were at this hotel with a group of over 200 people and had no complaints. We were in a room with 2 queens and although it seems people think the kings are too hard, we found our beds very comfortable. We were also on a floor with some remodeling being done, but it was on the other end and... More 

Was this review helpful? Yes
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for taking the time to complete a TripAdvisor survey which we use to review and improve our guest services and facilities. I am delighted that you enjoyed your stay with us and will certainly share your positive comments with our team. I do look forward to welcoming you back personally to the Hilton Garden Inn Independence when you... More 

2 reviews
2 of 5 stars Reviewed 2 weeks ago

we thought we would enjoy this hotel- but after checking in and the beds were like boxes- hard as a rock and on top of that -- they were remodeling the floor above us and the hammers and noises were load until about 5pm.. Another words no nap!!! We heard other people complaining about the beds too --and employes told... More 

Was this review helpful? Yes
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our service and product and apologize for the recent experience issues you encountered with our renovation. We will use your comments as we continue to evolve our guests' experience moving forward and we hope you will return... More 

Omaha, Nebraska
Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Excellent. I have no complaints other than the hard bed. The breakfast was great, staff friendly, hotel clean & nice. The king beds are very new, though, and far too hard for us. Sure wish they still had the awesome adjustable king beds they once had.

Was this review helpful? Yes
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for sharing your overall experience with us. I am so sorry you found your mattress unacceptable. Our housekeepers work very hard to keep our guest rooms clean and an unacceptable mattress is not the standard at our hotel. My sincerest apologies. I hope you consider staying with us again. We’d love to have you as our guest the... More 

Kansas City, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Highly recommend this hotel. Our group had approx. 100 rooms and all were satisfied with service. The banquet room delivered all requests. The seminar rooms were set to our guides. The entire staff was willing and ready to assist us.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for sharing your positive experience with our hotel. We truly appreciate the positive comments. We hope travels bring you back to our area. More 

1 review
4 of 5 stars Reviewed 3 weeks ago

They put us in a room with an adjoining door. The children would play with the handles all night and then we could hear the crying thru the door. Makes it hard to sleep with the noise in the next room.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for writing a review on TripAdvisor. Comments from our guests are very important to our staff. I wanted to personally apologize for your experience that you had while staying with us. I would like to welcome you back so we can show you that we can make it right. If you have any further comments or questions please... More 

Pittsburgh, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

This was my second time at the hotel. Convenient location right off the highway, near several restaurants, gas station, and areas for shopping. Everything was great, but I did get bed bug bites on my first night. Not the first time I've been bitten, but it makes me realize how important it is to check and not to assume that... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

I sincerely apologize for the unfortunate experience you had during your stay. I appreciate your speed in bringing this opportunity to me and allowing me to follow up with our pest control company and housekeeping team, ensuring that you and future guests are taken care of. If I can assist you further, certainly let me know. More 

Ottumwa
2 reviews
3 of 5 stars Reviewed 4 weeks ago

The rooms were really small, so were the beds and the pool. The hot tub needed cleaned. Other than that really nice clean hotel. The staff was super friendly. It was in a great location and breakfast was great!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for writing a review on Trip Advisor. Comments from our guests are very important to our staff. I wanted to personally apologize for your experience that you had while staying with us. I have forwarded this review to all the managers regarding all of the issues you mentioned. I would like you to come back so we can... More 

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