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Hilton Garden Inn Independence

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19677 E Jackson Drive, Independence, MO 64057
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Hilton Garden Inn Independence
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Hilton Garden Inn Independence
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282 reviews from our community

Traveler rating
    118
    93
    38
    20
    13
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77
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104
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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ctyadmcc
Top Contributor
120 reviews 120 reviews
81 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Situated conveniently off I-70, this is a fine HGI. No problems with parking or checkin. The 6 floor facility appears well maintained and the current construction project was barely noticeable. The room was a standard size. Nothing special about the bathroom. Did have a mini-fridge, microwave and a Keurig. Good TV with an average selection of channels. Within blocks you... More 

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Louisville KY
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Visited Independence with my mother-in-law to go to the Truman Presidential Library and Museum and to the Truman Home. We stayed 3 nights in connecting rooms (426 & 428). The rooms were very clean and, though near the highway, we experienced only minor highway noise. The bed was comfortable with lots of pillows! Housekeeping was accommodating with our request for... More 

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Lincoln, Nebraska
Top Contributor
57 reviews 57 reviews
5 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Great riverside trail just outside the door and you are less than a mile from the country on the trail. The trail is long enough for a good workout and makes the location a real gem. Two good restaurants outside the hotel a large convenience station less than a block away so you can avoid over priced hotel snacks and... More 

Review collected in partnership with Hilton Garden Inn

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1 review
3 of 5 stars Reviewed 4 days ago NEW

Nice clean hotel. The rooms were okay, if we hadn't got a good deal on hotwire we would have been disappointed with the state of the rooms for the price. The shower was extremely weak and the air conditioner very loud. Pool area and gym were a lot smaller then they appeared on the website. However everything seemed very clean... More 

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Indianapolis, Indiana
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

We were staying in Independence to see the Truman sites as well as a few places in Kansas City. Pros: -Conveniently located---right off the interstate made it really easy to get where we needed to go -mini-fridge and microwave in room -Right near a bunch of restaurants and a mall -Bed comfortable, bathroom nice. -Free Wifi Cons: -No free breakfast... More 

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marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for sharing your recent experience at the Hilton Garden Inn Independence. We appreciate your positive comments and will share with our team. If travels bring you back to the area, we hope to see you again. More 

Sioux City, United States
2 reviews
2 of 5 stars Reviewed 1 week ago

Stayed a lot 2014 to achieve Diamond status....did not expect this location to be poor service. Hotel was under remodel but the breakfast cafe ran out of food an hour before they were due to close and workers just shrugged if there would be more food. Immediately proceeded to checkout.

Review collected in partnership with Hilton Garden Inn

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marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Please accept our sincere apologies for the disappointing experience and conditions of your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to meet and exceed our guests' expectations. We have shared your comments with our team and assure you appropriate steps have been made to correct the issues you... More 

Ardrossan, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Great location for us and great response to any problems or issues we had. First visit to this city and state and when we come back it will be to this hotel! Access to the freeway and many food/entertainment options made our visit very easy

Review collected in partnership with Hilton Garden Inn

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marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for sharing your experience and glad your first trip to Independence Missouri was a success. We hope to see you again soon. More 

Washington, MO, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The Hilton Garden Inn was very clean and comfortable and the staff was very courteous and helpful. The breakfast was super! Also, there is an adjoining restaurant - very classy and very good food. The accommodations for our convention there were very good.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for taking the time to complete a Trip Advisor review. We use these to improve our guest services and facilities. I am pleased that you enjoyed your stay with us and will certainly share your positive comments with our team. We hope to see you again soon. More 

DeForest, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel was very centrally located, extremely clean and staff were very accomodating. The breakfast was beyond satisfaction to the point of exceptional. The on-site restaurant was wonderful as well. Excellent place to stay.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for taking the time to complete a Trip Advisor review. We use these to improve our guest services and facilities. I am delighted that you enjoyed your stay with us and will certainly share your positive comments with our team. We hope to see you again soon. More 

elma, United States
2 reviews
4 of 5 stars Reviewed 2 weeks ago

the hotel was nice and clean. continental breakfast would be nice. the sink outside of the bathroom would also be nice. staff at registration were helpful. location was helpful for our business trip at a fair price and looked nice online when made reservations

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for taking the time to complete a Trip Advisor review. We use these to improve our guest services and facilities. I am pleased that you enjoyed your stay with us and will certainly share your positive comments with our team. We hope to see you again soon. More 

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