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Residence Inn Kansas City Independence

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3700 South Arrowhead Avenue, Independence, MO 64057
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Residence Inn Kansas City Independence
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Residence Inn Kansas City Independence
Residence Inn Kansas City Independence
Residence Inn Kansas City Independence
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85 Reviews from our TripAdvisor Community

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Traveler rating
    27
    37
    14
    2
    5
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39
14
5
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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    (85)
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    (28)
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Colorado Springs, Colorado
Level Contributor
351 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This is an older property. I checked in on Saturday afternoon. Initially no one was there. Then after answering a phone that had wrong for two minutes, the desk clerk stayed behind the desk talking on the phone. After twelve minutes of waiting she came by to help the man ahead of next who was buying two waters, very patiently.... More 

Was this review helpful? Yes
WSwanMCIAR, Manager at Residence Inn Kansas City Independence, responded to this review

Thank you for your recent review of your stay at the Residence Inn Independence. I wanted to personally apologize for the issues you encountered while staying with us. With a mission to exceed expectations, it looks like we have fallen short during your stay with us. I have addressed your concerns with the appropriate staff members to ensure that these... More 

Fallbrook, California
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

The bed- its about 20 yrs old and as soft as a bean bag. The pull out sofa, whichI thought had to be better was like a cot from camp as a child. The smell- they use some cinnamon based cleaner that overwhelms you. The cleanliness- I found used soap in the shower, and you did not feel like you... More 

Was this review helpful? Yes
WSwanMCIAR, General Manager at Residence Inn Kansas City Independence, responded to this review

Good Afternoon! A special Thanks for your recent review. I do apologize that your stay wasn't as expected. We strive to make sure each and every stay is a Great one. I am sorry to hear you did not experience the same comfort as most of our guests do. We often receive many comments on the quality of our bed... More 

Huntingburg, IN
Level Contributor
106 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed 1 week ago

The people were friendly. The breakfast was good. And a pleasant bonus of salsa, chips, sausage and buns with free beer (limit two) and wine for happy our during the first of the week. It's a little older but still very comfortable. Nice selection of restaurants in the area.

Was this review helpful? Yes
WSwanMCIAR, Manager at Residence Inn Kansas City Independence, responded to this review

I wanted to personally "Thank You" for your recent review! I am so happy to hear that you enjoyed your stay with us! We hope to serve you again when your travels bring you back to Independence. Jen DiiBon Assitant General Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

The bed was comfortable and the staff was nice however...... This hotel is very old and in need of an update. The furniture is old and the carpet was ripped in our room. We also found a spider and the parking was horrible. the "gym" is very small with two treadmills and one broken elliptical. Everything in this hotel needs... More 

Was this review helpful? Yes 1
WSwanMCIAR, General Manager at Residence Inn Kansas City Independence, responded to this review

Good Morning and Thank You for your recent review! We enjoy seeing all responses as our team uses comments like yours to grow and ensure that all of our guests have a Great stay! As it is now the season, our rooms have recently been sprayed for any of our pesky friends. We continually do this to ensure that our... More 

Wichita, Kansas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 19, 2015 via mobile

The property is a little tired (some of the carpet is due for replacement, other minor deferred maintenance issues). The staff was friendly and pleasant. Beds were comfortable and the rooms clean. It is a pet friendly property and was a little put off by sharing the breakfast room with pets. Stayed on a sat. night so most of the... More 

Was this review helpful? Yes 2
WSwanMCIAR, General Manager at Residence Inn Kansas City Independence, responded to this review

I hope your week is going well! Thank you for your recent review. We continue to focus on improving our hotel as with age comes some wear and tear. I am Extremely Glad to know you too enjoyed our comfortable beds and clean rooms! During the summer weekends, we do stay busy and see a lot of traffic. What can... More 

Scott Air Force Base, IL
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 14, 2015

This is perhaps the oldest Residence Inn property we have ever stayed at. It might have been the suite we were in (2 bedroom suite) but the furniture, lamps, etc were quite dated. However, that did not take away from the convenience of staying here. We were in town for a graduation in May and decided to go with the... More 

Was this review helpful? Yes
WSwanMCIAR, General Manager at Residence Inn Kansas City Independence, responded to this review

We are extremely Happy to hear about your stay with us! It is Great to see our staff stying attentive to your needs. We do our best to treat each and every guest in a very special way and by the looks of it, our staff did just that! Should you return to the area, we would love to see... More 

Columbia, MO
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 12, 2015

This is the second time I have stayed at this hotel, though it has been a few years since I had been here, and I am happy to say the stay was just as nice this time as last. The room was very clean and neat. The bed was very comfortable and clean. The breakfast had a lot of options... More 

Was this review helpful? Yes
WSwanMCIAR, General Manager at Residence Inn Kansas City Independence, responded to this review

It's always Great hearing from our return guests! Thank you for your recent review! I will be sure to share your comments with the entire staff. We are excited to continue to be your home away from home while in the Kansas City area! More 

St. Louis, MO
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 11, 2015

I stayed here just one night on business. The check-in was friendly and quick. The room was clean, quiet and just fine for me. Maybe a little aged, but still nice. The bed was so comfortable. I usually have a hard time sleeping in hotels, but not this one. Breakfast was great, much more variety than I expected. Coffee was... More 

Was this review helpful? Yes
WSwanMCIAR, General Manager at Residence Inn Kansas City Independence, responded to this review

It is Great hearing from guests like you that have such a Great night stay! Our hotel offers many amenities and we are glad you were able to Enjoy some of them. I will be sure to share your comments with the staff! Have a Good rest of the week and Thank Your for your review! More 

Largo, Florida, USA
Level Contributor
118 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed May 5, 2015

I travel a lot for work and enjoy Marriott properties, but this room was disappointing,. The property was ok but aged and I think it was the main issue with the room there was a musty smell and the carpet was worn and rippled. I arrived in town late and didn't make it to the hotel until after midnight so... More 

Was this review helpful? Yes 1
WSwanMCIAR, General Manager at Residence Inn Kansas City Independence, responded to this review

Good Morning! I wanted to apologize that you didn't have the Best stay possible. We strive to make each and every stay the best it can be. I have looked into the smell issue, along with the worn carpet and we are taking immediate action. Please know that this is not consistent with our rooms and is an isolated incident.... More 

United States
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 4, 2015

My wife and I have stayed at this location a couple of times over a three month period. The rooms are standard Residence Inn - nothing unusual. The rooms are clean and quite so you get a good nights rest (e.g. no highway noise). The staff is very friendly and accommodative. The breakfast area is very small and often times... More 

Was this review helpful? Yes
WSwanMCIAR, General Manager at Residence Inn Kansas City Independence, responded to this review

Thank you for your response! We are glad to see you Enjoy your stays with us here in Independence! Our quiet location and clean rooms are something that keep guests like yourself coming back. I will be sure to share your comments with the staff as they love seeing comments like yours! More 

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