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Residence Inn Kansas City Independence

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3700 South Arrowhead Avenue, Independence, MO 64057
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1 room 1 guest
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Residence Inn Kansas City Independence
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91 Reviews from our TripAdvisor Community

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Traveler rating
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    37
    14
    3
    5
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43
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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  • All months
    (91)
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    (28)
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    (27)
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    (16)
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Blue Springs, Missouri
1 review
5 of 5 stars Reviewed 3 days ago NEW

Me and my husband stayed at this hotel because we had a fire at our house,so we had to stay for a few weeks. The staff there was wonderful and very helpful. The room was great to stay in. They serve you a hot breakfast every morning. The one thing i was surprise was that on Monday,Tuesday and Wednesday they... More 

Was this review helpful? Yes
WSwanMCIAR, General Manager at Residence Inn Kansas City Independence, responded to this review

Good Morning! I was able to share your comments with my staff this morning and they were beyond ecstatic! The summer has been busy and all of their hard work is showing. Thank you for your review, Enjoy your Labor Day Weekend! More 

St. Lawrence Gap, Barbados
1 review
5 of 5 stars Reviewed 4 weeks ago

Was just there over the weekend for a quick family getaway. The customer services is thru the roof. Its unusual to have every encounter be pleasant, but that was the case. Each employee was uber friendly, eager to please and was the very of customer-centric. The rooms are clean, and the hotel itself was as well. The breakfast was FREE-'nuf... More 

Was this review helpful? Yes
WSwanMCIAR, General Manager at Residence Inn Kansas City Independence, responded to this review

Good Evening and Thank You for your review! Your kind words will be shared tomorrow during our Team Huddle! The staff works very hard at making sure each and every guest is taken care of, they will be ecstatic to see you loved your stay. Enjoy the rest of your week! More 

Springfield, Missouri
1 review
5 of 5 stars Reviewed July 26, 2015

This stay was quite enjoyable. The service was great and friendly. The breakfast was hot. There is a pool, but no hot tub and a basketball court. There's a mall just a quarter mile or so down the road with restaurants to eat lunch and dinner at. At the hotel there is a outdoor patio area just outside the pool... More 

Was this review helpful? Yes
WSwanMCIAR, Owner at Residence Inn Kansas City Independence, responded to this review

Good Evening, Thank you for your survey and kind words regarding your stay! We are delighted to hear your stay was "Enjoyable"! Should you return to the area, we would love to have you make the Residence Inn - Independence, your Home Away From Home once again! Have a Great Weekend! More 

Austin, Texas
2 reviews
2 of 5 stars Reviewed July 21, 2015

Checked in for two nights. Booked room for four people. Gave us King room with sleeper without blanket for bed. Called for blanket to be brought and were told that none were clean and to call back in an hour (it was 10:30 p.m.). Only two towels in room - called and asked for more and were told staff were... More 

Was this review helpful? Yes
WSwanMCIAR, General Manager at Residence Inn Kansas City Independence, responded to this review

Good Morning, I wanted to apologize for the unsatisfactory stay you had with us. It is certainly not a standard and I can guarantee you this was an isolated issue. I am not sure why our staff did not present you with the required linens you needed (Blanket and Towels). I will be sure to make sure these are consistenly... More 

Mulvane, Kansas
Level Contributor
9 reviews
4 hotel reviews
5 of 5 stars Reviewed July 11, 2015

Great place to stay with kids. Had 2bed/2bath suite with full kitchen. Good hot breakfast but able to cook in room or use the grill if desired. Supper friendly and helpful staff. I have stayed here many times for business and I Would stay here again with family.

Was this review helpful? Yes
WSwanMCIAR, Manager at Residence Inn Kansas City Independence, responded to this review

I wanted to personally "Thank you" for your recent review of your stay with us! I am happy to hear that you enjoyed your stay with us! We hope to serve you again when your travels bring you back to Independence! Have a wonderful week! Jen DiiBon Assistant General Manager More 

Decatur, Illinois, United States
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 10, 2015

We arrived after a long, rainy drive. The front desk upgraded our room at no charge. The upgrade worked out well for our party. We slept soundly on comfortable beds. There was no noise from inside the hotel. Unfortunately, the garbage trucks woke us all up at 7:30. Hotel probably has no control over that. Breakfast area was spacious and... More 

Was this review helpful? Yes
WSwanMCIAR, Manager at Residence Inn Kansas City Independence, responded to this review

I wanted to personally "Thank you" for your recent review of your stay with us! I am happy to hear that you enjoyed your stay with us! We hope to serve you again when your travels bring you back to Independence! Have a wonderful week! Jen DiiBon Assistant General Manager More 

Colorado Springs, Colorado
Level Contributor
368 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
3 of 5 stars Reviewed July 2, 2015

This is an older property. I checked in on Saturday afternoon. Initially no one was there. Then after answering a phone that had wrong for two minutes, the desk clerk stayed behind the desk talking on the phone. After twelve minutes of waiting she came by to help the man ahead of next who was buying two waters, very patiently.... More 

Was this review helpful? Yes
WSwanMCIAR, Manager at Residence Inn Kansas City Independence, responded to this review

Thank you for your recent review of your stay at the Residence Inn Independence. I wanted to personally apologize for the issues you encountered while staying with us. With a mission to exceed expectations, it looks like we have fallen short during your stay with us. I have addressed your concerns with the appropriate staff members to ensure that these... More 

Fallbrook, California
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
1 of 5 stars Reviewed June 30, 2015

The bed- its about 20 yrs old and as soft as a bean bag. The pull out sofa, whichI thought had to be better was like a cot from camp as a child. The smell- they use some cinnamon based cleaner that overwhelms you. The cleanliness- I found used soap in the shower, and you did not feel like you... More 

Was this review helpful? Yes
WSwanMCIAR, General Manager at Residence Inn Kansas City Independence, responded to this review

Good Afternoon! A special Thanks for your recent review. I do apologize that your stay wasn't as expected. We strive to make sure each and every stay is a Great one. I am sorry to hear you did not experience the same comfort as most of our guests do. We often receive many comments on the quality of our bed... More 

Huntingburg, IN
Level Contributor
108 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed June 28, 2015

The people were friendly. The breakfast was good. And a pleasant bonus of salsa, chips, sausage and buns with free beer (limit two) and wine for happy our during the first of the week. It's a little older but still very comfortable. Nice selection of restaurants in the area.

Was this review helpful? Yes
WSwanMCIAR, Manager at Residence Inn Kansas City Independence, responded to this review

I wanted to personally "Thank You" for your recent review! I am so happy to hear that you enjoyed your stay with us! We hope to serve you again when your travels bring you back to Independence. Jen DiiBon Assitant General Manager More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 2, 2015

The bed was comfortable and the staff was nice however...... This hotel is very old and in need of an update. The furniture is old and the carpet was ripped in our room. We also found a spider and the parking was horrible. the "gym" is very small with two treadmills and one broken elliptical. Everything in this hotel needs... More 

Was this review helpful? Yes 1
WSwanMCIAR, General Manager at Residence Inn Kansas City Independence, responded to this review

Good Morning and Thank You for your recent review! We enjoy seeing all responses as our team uses comments like yours to grow and ensure that all of our guests have a Great stay! As it is now the season, our rooms have recently been sprayed for any of our pesky friends. We continually do this to ensure that our... More 

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