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Residence Inn Kansas City Independence

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3700 South Arrowhead Avenue, Independence, MO 64057
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1 room 1 adult
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Residence Inn Kansas City Independence
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96 Reviews from our TripAdvisor Community

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Reseda, CA
Level Contributor
53 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed December 23, 2015 via mobile

Staff is so friendly but everything else needs improvement. Hotel needs a good face lift and some deep cleaning. Several of our team stayed there for business and many had complaints about the cleanliness of the rooms either dirty sheets, hairs on the sheets, fleas, etc. On the plus side good location near the highway, good options for happy hour... More 

Helpful?
Thank Katherine P
San Francisco, California
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed December 11, 2015

Continuing our drive across country we stayed at this property, as it is a dog friendly hotel. The staff was both pleasant and helpful. Unfortunately the property itself needs a complete remodeling. It is both aged and in some instances not up to par on cleanliness.

Helpful?
Thank Tom R
Georgia
Level Contributor
51 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed November 19, 2015

It's a real bonus to get Residence Inn on hotwire so we lucked out. Totally liked it. Good breakfast. Very nice room as always. Close to shopping if people want that. Pretty easy on/off to I70. We'd stay here again if we could afford Residence Inn and will certainly do it if Hotwire gives it to us again.

Helpful?
Thank rpaulm
Rogers, Arkansas
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed November 9, 2015

The front desk staff was very friendly. The free breakfast was pretty good (scrambled eggs, sausage links, potatoes, waffles, cereal, etc.), but the kitchen staff didn't keep up with the demand for food, plates, utensils, etc. This hotel really needs an update. Carpet and furniture are all well worn to the point of needing to be replaced. Our mattress was... More 

Helpful?
Thank BeverlyArkansas
WSwanMCIAR, General Manager at Residence Inn Kansas City Independence, responded to this review

Thank you for taking the time to complete a survey in regards to your recent stay at the Residence Inn Kansas City Independence. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the... More 

Joplin, MO
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed September 30, 2015

I read several of the reviews on here before I booked my room and I am not sure that these people stayed at the same hotel I stayed at, but my experience was vastly different than the most recent reviews and perhaps the fact that I stayed in a two bedroom suite the room was less cared for, however I... More 

Helpful?
Thank Food_Fanatic_98
WSwanMCIAR, General Manager at Residence Inn Kansas City Independence, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Residence Inn Independence. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues you experienced during your... More 

Blue Springs, Missouri
1 review
5 of 5 stars Reviewed September 2, 2015

Me and my husband stayed at this hotel because we had a fire at our house,so we had to stay for a few weeks. The staff there was wonderful and very helpful. The room was great to stay in. They serve you a hot breakfast every morning. The one thing i was surprise was that on Monday,Tuesday and Wednesday they... More 

Helpful?
Thank Sarah L
WSwanMCIAR, General Manager at Residence Inn Kansas City Independence, responded to this review

Good Morning! I was able to share your comments with my staff this morning and they were beyond ecstatic! The summer has been busy and all of their hard work is showing. Thank you for your review, Enjoy your Labor Day Weekend! More 

St. Lawrence Gap, Barbados
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 3, 2015

Was just there over the weekend for a quick family getaway. The customer services is thru the roof. Its unusual to have every encounter be pleasant, but that was the case. Each employee was uber friendly, eager to please and was the very of customer-centric. The rooms are clean, and the hotel itself was as well. The breakfast was FREE-'nuf... More 

Helpful?
1 Thank Bridgett G
WSwanMCIAR, General Manager at Residence Inn Kansas City Independence, responded to this review

Good Evening and Thank You for your review! Your kind words will be shared tomorrow during our Team Huddle! The staff works very hard at making sure each and every guest is taken care of, they will be ecstatic to see you loved your stay. Enjoy the rest of your week! More 

Springfield, Missouri
1 review
5 of 5 stars Reviewed July 26, 2015 via mobile

This stay was quite enjoyable. The service was great and friendly. The breakfast was hot. There is a pool, but no hot tub and a basketball court. There's a mall just a quarter mile or so down the road with restaurants to eat lunch and dinner at. At the hotel there is a outdoor patio area just outside the pool... More 

Helpful?
Thank Jeffery J
WSwanMCIAR, Owner at Residence Inn Kansas City Independence, responded to this review

Good Evening, Thank you for your survey and kind words regarding your stay! We are delighted to hear your stay was "Enjoyable"! Should you return to the area, we would love to have you make the Residence Inn - Independence, your Home Away From Home once again! Have a Great Weekend! More 

Austin, Texas
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed July 21, 2015

Checked in for two nights. Booked room for four people. Gave us King room with sleeper without blanket for bed. Called for blanket to be brought and were told that none were clean and to call back in an hour (it was 10:30 p.m.). Only two towels in room - called and asked for more and were told staff were... More 

Helpful?
Thank skelleyut
WSwanMCIAR, General Manager at Residence Inn Kansas City Independence, responded to this review

Good Morning, I wanted to apologize for the unsatisfactory stay you had with us. It is certainly not a standard and I can guarantee you this was an isolated issue. I am not sure why our staff did not present you with the required linens you needed (Blanket and Towels). I will be sure to make sure these are consistenly... More 

Mulvane, Kansas
Level Contributor
9 reviews
4 hotel reviews
5 of 5 stars Reviewed July 11, 2015 via mobile

Great place to stay with kids. Had 2bed/2bath suite with full kitchen. Good hot breakfast but able to cook in room or use the grill if desired. Supper friendly and helpful staff. I have stayed here many times for business and I Would stay here again with family.

Helpful?
Thank Donna N
WSwanMCIAR, Manager at Residence Inn Kansas City Independence, responded to this review

I wanted to personally "Thank you" for your recent review of your stay with us! I am happy to hear that you enjoyed your stay with us! We hope to serve you again when your travels bring you back to Independence! Have a wonderful week! Jen DiiBon Assistant General Manager More 

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