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Grand Kuta

Jl. Dewi Sri no.8, Legian, Bali 80361, Indonesia
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1 room 1 guest
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Grand Kuta
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97 Reviews from our TripAdvisor Community

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Traveler rating
    19
    31
    31
    8
    8
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43
22
4
8
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • Indonesian first
  • Japanese first
  • Any
English first
  • All months
    (97)
  • Mar-May only
    (20)
  • Jun-Aug only
    (31)
  • Sep-Nov only
    (17)
  • Dec-Feb only
    (29)
All months
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

If you want 3 pools, great breakfasts, very friendly and helpful staff then this the place. Only 3 min from the beach by taxi which costs around 1500IRP ($1.50) Close to everything 2 bedroom apartment very spacious and clean, bottled water supplied every day

Was this review helpful? Yes
Grandkuta, General Manager at Grand Kuta, responded to this review

Dear Guest, We appreciated deeply your comments about our property and it was an honor for us that you chose us as your accommodation while you were in Bali. It is our policy to treat every customer VIP as well as agreed that our customers were the reason that we are in the business. Should you plan to visit Bali... More 

Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Purchased the family package through the hotel website. Needed to change my booking but no option on the website. Hotel outsources to Book and Pay and as such the sales and reservations staff at the hotel are totally unable to help with any aspect of the booking. Very frustrating as a customer. Family package included breakfast- limited western options as... More 

Was this review helpful? Yes
Grandkuta, General Manager at Grand Kuta, responded to this review

Dear Guest, We thank you kindly and appreciate your comment on the services of our hotel during your stay with your family. It was beyond our authorization in regard to your request for cancellation of the other booking received through our Extranet Partner.Regarding the inclusion of lunch and dinner in the family package,as far as the price is concerned,is not... More 

San Remo, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed in a three bedroom apartment on the ground level next to the pool, There were 3 air conditioners with 2 t/v with ample selection of channels , The room was serviced and cleaned each day providing drinking water . Staff were great they assisted us in dietary requirement for our daughter, Staff were great all over and really... More 

Was this review helpful? Yes
Grandkuta, General Manager at Grand Kuta, responded to this review

Dear Valued Guest, We are honored to have a chance to be at your service for 2 weeks stay at Grand Kuta Hotel & Residence. We appreciate your comments and for sure we will do our best to keep improving our services to the maximum. One thing for sure,it is part of our custom that we have to treat our... More 

St Arnaud, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 9, 2015

We just spent 2 wonderful weeks in this Hotel. It was our first family trip to Bali and we will definitely come back again. The staff were wonderful, very pleasant to deal with and always happy to see you. The rooms were cleaned daily, and as we stayed in a ground floor 3 BR, there was plenty of room for... More 

Was this review helpful? Yes 1
Grandkuta, General Manager at Grand Kuta, responded to this review

Dear Valued Guest, We are honored to have a chance to be at your service during your 2 weeks stay at Grand Kuta Hotel & Residence and pleased to hear you enjoyed your stay with us with the family. One thing we can assure you ,when comes to our customers' satisfaction,we always take it seriously as we understood one thing,we... More 

Kuta, Indonesia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 30, 2015

Hotel is nice,facilities is okey,service is good,all of the staff is familiar,foods is delicious, to go to this place is not to far from Legian street,sooo it is nice place to stay with family of friends.

Was this review helpful? Yes
Grandkuta, General Manager at Grand Kuta, responded to this review

Dear Valued Guest, We are honored to have a chance to be at your service. It is our policy to treat every customer VIP as well as agreed that our customers were the reason that we are in the business. We thank you kindly and appreciated your recommendation for the other visitors to stay with us at Grand Kuta Hotel... More 

Perth, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 20, 2015

I stayed at the Grand Kuta on 06.05.15 until 18.05.15. Overall the hotel was great. Nice facilities. I only ate from the restaurant/room service once but the food and coffee I had was nice compared to other hotels I've stayed at. Great choice of pools to swim in if that's what your looking for. Lots of parking out front or... More 

Was this review helpful? Yes 2
Grandkuta, General Manager at Grand Kuta, responded to this review

Dear Guest, We are honored to have a chance to be at your service and we are pleased to learn that you would stay with us again on your next holiday. We appreciated your comments and for sure we will do our best to keep improving our services to the maximum. Looking forward to be at your service again on... More 

Jakarta, Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 22, 2015

I stayed in the hotel few weeks ago with my family. it was actually a business trip and i have to attend a meeting in Bali, but since i was traveling to the island, why not bring all the family? turned out my choice for accommodation was correct. The hotel is situated not far from the airport, and just at... More 

Was this review helpful? Yes 1
Grandkuta, General Manager at Grand Kuta, responded to this review

Dear Guest, We would like to thank you for your decision making us the right hotel for you and your family while you were in Bali on business and appreciated all your positive comments on our property and its services. For guests coming with family,I can proudly say we are the right place for them especially they can stay together... More 

Jakarta, Indonesia
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 21, 2015

My airline company have corporation and always book this hotel for crew. From the first time i stayed, and many time back to this hotel, the hotel always give same room. Eventualy i share complain about the room and asking them to prepare another room better. The room has 2 air con and it works good. But television channels are... More 

Was this review helpful? Yes
Grandkuta, General Manager at Grand Kuta, responded to this review

Dear Guest, Thank you kindly for your comment that we find unique & full of surprises,perhaps we are the only hotel in Bali received a comment several years after you last stayed with us. Based on our Front Office record,you were with us several times in 2012 which was October November,and December 2012 and the last time was September 2013.... More 

Newcastle, New South Wales, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 19, 2015 via mobile

We came across this hotel by accident and only booked for a brief stay in Seminyak before moving to another area. It is such a great hotel, especially for the price. The rooms are a great size and very comfortable and clean. Great facilities and extra delicious food! We ended up coming back and staying again. The staff are all... More 

Was this review helpful? Yes 1
Grandkuta, General Manager at Grand Kuta, responded to this review

Dear Valued Guest, We would like to thank you for your decision making us the right hotel for you while you were in Bali. We appreciated all your comments and for sure we will do our best to keep improving our services to the maximum. One thing for sure,it is part of our custom that we have to treat our... More 

Perth Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 18, 2015

This was our second stay at Grand Kuta Hotel and Residence. We had a 2 bedroom appartment, which consisted of a lounge, dining and kitchen area. The sink in the kitchen was like a laundry trough large enough to do washing. The master bedroom had a tv and both bedrooms had split system airconditioning which was amazing!@ I requested a... More 

Was this review helpful? Yes
Grandkuta, General Manager at Grand Kuta, responded to this review

Dear Valued guest, We appreciated deeply your comments about our property,and it was an honor for us that you chose us as your accommodation while in Bali. One thing we can assure you,when comes to our customer satisfaction,we always take seriously as we understood one thing we are in thee business because of our customers. From the top Management all... More 

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