Just returned from HI. One of the worst properties I have stayed in and certainly not worthy of 3 diamond rating from Triple A. What were they thinking? Premises were rundown; Unhygienic -- found number of hairs in our bed (from housekeeping). Limited air conditioning in public hallways. Housekeeping quality control is limited as insufficient towels provided and no cups... More

I booked a 4 day stay after reading the mixed reviews here and had a wonderful stay in a newly renovated room on the 4th floor. The staff were all very friendly and helpful, (especially Christopher at the front desk), the hotel has been 90% renovated (only the lobby and restaurant carpets are still to be changed) and we had... More

I am a business traveler that selects the Holiday Inn as my primary stay. I reserved two rooms this week for a day outing for my family and what a disapointment the service was. We arrived at 6:00 p.m. on Wednesday evening only to be met with a unfriendly clerk. She was on her cell phone and working on the... More

Another hotel I booked through hotwire. Check in was a little slow. I checked in at 8:15 pm and my room still wasn't clean. So, I had to wait for them to finish. They nicely compensated me with a coupon for a free appetizer, drink, or breakfast. The elevators were slow and clunky. They made a lot of noise and... More

We booked the Holiday Inn in Towson at the last minute when we wanted to see our daughter at Loyola College. We stayed at the Ramada a few months ago, and it was horrible. So we tried the Holiday Inn. We had a small dog with us, which is why we couldn't book the Marriott instead. Anyway, when we arrived,... More

Stayed here for one night on business and it was just adequate. My room was OK but seemed cold and gloomy, thanks to the dark carpeting and bedspreads, poor lighting and miminal furnishings. The desk lamp was missing a lightbulb. The bathroom looked old and the tub drain was yellow and tarnished. The elevator was so shabby I at first... More

Okay, so I was a little bit nervous after reading a review citing bugs covering one woman's husband as he slept at this hotel. I did see one bug--a dead, rather harmless-looking one--but none crawling all over me AT ANY TIME, or I would have checked out. The most glaring problem here was the mildewed water stains all over the... More