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Sheraton Baltimore North Hotel

3.5 of 5 903 Dulaney Valley Road, Towson, MD 21204
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Sheraton Baltimore North Hotel
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386 reviews from our community

Traveler rating
    109
    143
    80
    37
    17
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Baltimore, Maryland
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars NEW

My family went to Rain 903 Restaurant. To celebrate my brother birthday. The manager was extremely nice and helpful so was the staff Nice group of people and the food was really good. I would truly recommend this restaurant and the Restaurant Manager

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Maryland
1 review
5 of 5 stars Reviewed 3 days ago NEW

I have stayed in an numerous amount of places, in an maximum amount of hotels and I have yet to receive this type of treatment from the front desk staff! Erine specifically was amazing. I was inquiring about the nearest location where I could send off a fax and he politely offered to take care of it for me so... More 

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Danbury, Connecticut
1 review
5 of 5 stars Reviewed 1 week ago

Cheri in the Rain restaurant was outstanding. She is a true professional that has a great sense of customer service. I had a difficult evening when my travel plans changed and I had to stay an additional night in the hotel. My encounter with her was one of the bright spots of the day as she was extremely pleasant, understanding,... More 

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AdamNovotny, General Manager at Sheraton Baltimore North Hotel, responded to this review

Dear NM1940, Thanks for the 5 Star Review! Cheri is a true hospitality professional; I am so glad she is part of our team. Thanks for choosing Sheraton Baltimore North. More 

Cheriton, Virginia
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Spent a weekend here during the snow storm for a business meeting. Check in was smooth, room was clean, service was great. Room service was a bit slow, but this was to be expected being the hotel was filled to capacity. Food quality was great(try the crab dip) and all the staff were pleasant and professional. We understand the staff... More 

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AdamNovotny, General Manager at Sheraton Baltimore North Hotel, responded to this review

Dear LMNOP4321, Thanks for the review. I appreciate all your kind words about our staff and the way we handled the storm and inlux of guests. We are in Maryland, so it is practically a law to have good crab dip! I am glad we could live up to the standard. Thanks for choosing Sheraton Baltimore North. More 

Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 1 week ago

This hotel is nice and the staff is helpful, but the facilities are very dated and desperately in need of updating. I stayed here on business and ultimately switched hotels because the rooms were loud and not as comfortable as I would have liked for business travel. I did like their $5 per day program if you turned down house... More 

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AdamNovotny, General Manager at Sheraton Baltimore North Hotel, responded to this review

Dear Scott W, Thanks for the review. I am pleased to say that we are in the midst of a multi million dollar renovation. Guest room furniture will be done in the Spring, so come on back and check us out! We are always looking for ways to enhance our guests' experience. We will keep getting better. Thanks for choosing... More 

Baltimore, Maryland
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Very welcoming and accommodating staff. Recently spent one night to attend a formal affair. We had just driven two hours in the snow, and were very hungry. We decided to eat in the hotel rather than venture back out in the weather. The Rain restaurant was closing, fortunately for us Cheri who had just finished her shift stayed to wait... More 

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AdamNovotny, General Manager at Sheraton Baltimore North Hotel, responded to this review

Dear jus4fun46, Thanks for the review! You are right, the storm was a challenge--some employees couldn't make it, but we have a hard working and dedicated team who rose to the challenge. Cheri was one of many who stayed to ensure we could take care of our guests. I am grateful for her dedication. Thanks for recognizing her and for... More 

Baltimore, Maryland
Senior Contributor
40 reviews 40 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

I had the misfortune of being stranded in the Towson during the snow storm on 2/21/15. It was the second time I have been stranded by snow and the second time, I have stayed at a Sheraton for that reason. The hotel upholds the company standards of cleanliness, being well-maintained, and friendliness. This experience matched the great experience I had... More 

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AdamNovotny, General Manager at Sheraton Baltimore North Hotel, responded to this review

Dear AmyGallagher, Thanks for the 5 Star Review! February 2015 will be remembered for the snow! I am glad we could offer comfort and safety from the storm. Thanks for choosing Sheraton Baltimore North. More 

1 review
4 of 5 stars Reviewed 1 week ago

ERNIE & STAFF WERE amazing: Drove to a conference which became snowed in and so unable to leave and so the HOTEL had to accommodate ALL clients that would have previously left and then had to take on this LARGE influx of OTHERS from conferences & events that were stuck. The staff was amazingly patient,understanding and accommodating when dealing with... More 

Was this review helpful? Yes
AdamNovotny, General Manager at Sheraton Baltimore North Hotel, responded to this review

Dear Marc W, Thanks for the review! These snow storms have taxed both guests and employees alike, so thanks for the kudos. We hope to see you again at Sheraton Baltimore North. More 

1 review
1 of 5 stars Reviewed 1 week ago via mobile

I'm from New York so my experience in Baltimore hasn't been great from being robbed at gun point to trying to get a good nights sleep. Well February 20 2015 which in fact is right now.iwent on hotwire because it is my daughters mother's birthday weekend and she wanted to get out.. We bought our daughter along because that's what... More 

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1 review
5 of 5 stars Reviewed 1 week ago

We stayed here for on night for business. We were greeted by Ernie who is the front desk supervisor. Excellent service! He was warm, accommodating, knowledgeable, welcoming and kind. GreAt at his job! Brian and Keith were great as well! Thank you all so much for making our stay so great. We will be back!

Was this review helpful? Yes
AdamNovotny, General Manager at Sheraton Baltimore North Hotel, responded to this review

Dear Bibinks, Thanks for the review! Ernie, Keith and Brian are all excellent representatives of Sheraton; thank you for recognizing them and for choosing Sheraton Baltimore North. More 

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Additional Information about Sheraton Baltimore North Hotel

Address: 903 Dulaney Valley Road, Towson, MD 21204
Phone Number:
Location: United States > Maryland > Towson
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Baltimore North Hotel 3.5*
Number of rooms: 284
Reservation Options:
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Also Known As:
Sheraton Towson
Sheraton Baltimore
Baltimore Sheraton

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