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Sheraton Baltimore North Hotel

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903 Dulaney Valley Road, Towson, MD 21204
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Sheraton Baltimore North Hotel
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529 Reviews from our TripAdvisor Community

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Bristow
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Mike Carter at the front desk was my hero during my stay! Some of my neighbors were loud and he was extremely helpful to get me moved to a better (and quiet) room. He deserves some kudos! Hotel itself is nice, with very nice manager reception one evening.

Helpful?
Thank Njgracie
AdamNovotny, General Manager at Sheraton Baltimore North Hotel, responded to this review

Thanks for the 5 Star Review and for recognizing Mike. He is a one of the many great associates on our team. Also, I am glad you enjoyed our welcome reception which is every Tuesday from 5:30 to 6:30pm. The reception is our way of saying "thank you" and "welcome". Thanks for choosing Sheraton Baltimore North. More 

North Carolina
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The value was good. The club lounge was nothing to write home about, imho. The location - connected via walkway to mall - was convenient and much appreciated. I was willing to venture over to the mall and find a good restaurant for dinner, as I didn't have to get my car out again to do so. Parking was $10... More 

Helpful?
Thank ad794
AdamNovotny, General Manager at Sheraton Baltimore North Hotel, responded to this review

Thanks for the review! We look forward to seeing you again later this month. You describe some of our best features: convenient location, easy access to shopping and restaurants, the largest TV's in the market, and good value. Thanks for choosing Sheraton Baltimore North. More 

1 review
3 of 5 stars Reviewed 4 days ago NEW

My boyfriend and I stayed at the Sheraton in Towson on February 6, 2016. The staff was very friendly and helpful. The room was beautiful, comfortable and met all of our needs. We went to the bar to get a small meal and the service was terrible. We sat down and wait for someone to ask what we would like... More 

Helpful?
Thank Tracy R
AdamNovotny, General Manager at Sheraton Baltimore North Hotel, responded to this review

Thank you for the review. We definitely needed to hear about this. I truly believe that listening and responding to feedback is the best way we can improve. We will be sure to address our level of service at the bar, as we want to take care of ALL of our guests. I am glad to hear you would visit... More 

Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Stopped here for a night en route from the NE to the South. Convenient location fairly close to I95. Very efficient and warm welcome on arrival with no hassle which was much appreciated since we'd been driving for hours. Other reviewers have noted it (and I was aware before arriving) that there is an additional parking charge. I didn't mind... More 

Helpful?
Thank Shaybeau
AdamNovotny, General Manager at Sheraton Baltimore North Hotel, responded to this review

Thanks for the review! You can't beat our location, just off the 695 beltway, close to I95, connected to Towson Town Center Mall, next to Goucher College, 1 mile from Towson University, and minutes from the Inner Harbor. Sorry about the confusion with your cat. I am glad we could accomodate you. Thanks for the feedback. We hope to see... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

After staying in a Holiday Inn for 3 weeks, I had high expectations of this hotel, after all the website makes it look like a 5* hotel. So, moved here 2 nights ago as location is much better than Timonium. 1st night was kept awake all night till 5am by the room next door, granted staff cannot do much about... More 

Helpful?
Thank Mark T
AdamNovotny, General Manager at Sheraton Baltimore North Hotel, responded to this review

Thanks for the review. We know that listening and responding to feedback is the best way we can improve. I have shared your comments regarding the pool with Maintenance, and shared your dining experience with the Food and Beverage Director. We can do better! Location may be important but service makes all the difference. Hopefully we can shine during the... More 

Hilton Head, South Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed for 10 days while having surgery. The front deek were as professional and courteous beyond! Brian, manager exceeds expectations as did the CLUB LEVEl, which I highly recommend . The hotel made an unpleasant medical trip more bearable and was like home away from home.

Helpful?
Thank Don H
AdamNovotny, General Manager at Sheraton Baltimore North Hotel, responded to this review

Thanks for the 5 Star Review and for mentioning Brian. He is just one of our many superstars at the hotel. Good luck recovering from surgery! More 

East Jordan
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 stars Reviewed 1 week ago

Breakfast is not so great. It is what you expect at a Hampton Inn or Fairfield, where it is included. You have no option but to have the buffet and it was like $14 pp! We won't be doing that again! The rooms are very nice and have a fridge and a micro, so we went across to the Fresh... More 

Helpful?
Thank Bitsiesmom
AdamNovotny, General Manager at Sheraton Baltimore North Hotel, responded to this review

Thanks for the review. We are very sorry if we gave the impression that the buffet is the only option available in the morning. We always serve breakfast a la carte via a full menu. Thanks for mentioning the nice room. We hope to see you again at Sheraton Baltimore North. More 

Raleigh, North Carolina
Level Contributor
190 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Nice Property: Slightly dated but clean and spacious. Adjoining overpass (outdoor/non-covered) to the Towson Town Center. Convenient Location. Friendly Staff: Check-In and Check-Out were fast and friendly. Check-out staff adjusted my bill due to issues with loud neighbors partying throughout the night next door to my room and for the incredibly slow wifi as the server continued to time out.... More 

Helpful?
Thank Kristen H
AdamNovotny, General Manager at Sheraton Baltimore North Hotel, responded to this review

Thanks for the review. You hit our highlights: clean rooms, great location, friendly staff, and efficient services. We do offer 24 hour technical support for all WIFI services. We always want to resolve any issue. Thanks for choosing Sheraton Baltimore North. More 

Cape May Court House, New Jersey
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed here to be close to my nephew at Christmas. Drew Clare, the Director of Operations, was on duty and very responsive when I told him that I'd recently had a total knee replacement and that the toilet was too low for me to use comfortably. He tried to rebook me into a better room, but nothing fit the... More 

Helpful?
Thank RenaNoel
AdamNovotny, General Manager at Sheraton Baltimore North Hotel, responded to this review

Thanks for the 5 Star Review! Drew is a true hospitality professional; we appreciate you recognizing him. Good luck with the new knee! More 

Wantagh, New York
Level Contributor
47 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The front desk staff is always friendly/professional/helpful. The new surroundings are upscale. The bathtub has a "soft" pebble-like finish which makes an older person (that's me), feel so very safe. The bed is, as always, very comfortable. What's new are the pillows! They are so much nicer, king-size and perhaps "My Pillow" brand, that don't flatten. I will not have... More 

Helpful?
Thank JudiFran
AdamNovotny, General Manager at Sheraton Baltimore North Hotel, responded to this review

Thanks for the 5 Star Review! Our rooms are newly renovated, so we appreciate you calling them "upscale". Thanks for choosing Sheraton Baltimore North. More 

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