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Sheraton Baltimore North Hotel

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903 Dulaney Valley Road, Towson, MD 21204
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Sheraton Baltimore North Hotel
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Sheraton Baltimore North Hotel
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393 reviews from our community

Traveler rating
    114
    143
    80
    37
    19
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Silver Spring, Maryland
1 review
5 of 5 stars Reviewed 6 days ago NEW

We did a luncheon for a small group at Rain 903 in the Sheraton. Everything went very well and Cheri was an absolutely wonderful server. She made sure that everything went smoothly. Thanks for delivering such great service!

Was this review helpful? Yes
AdamNovotny, General Manager at Sheraton Baltimore North Hotel, responded to this review

Dear Tim D, Thanks for the 5 star review! Cheri is a wonderful asset to the team, so thanks for recognizing her and for choosing Sheraton Baltimore North. More 

New Cumberland, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

My husband and I stayed at the Sheraton Baltimore North Hotel while visiting friends in Towson. Our stay was short but very comfortable. Garage parking is convenient and there is a skyway to the Towson mall for easy access. The hotel was clean, staff was friendly, and the bed was very comfy! We were very happy with our stay.

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AdamNovotny, General Manager at Sheraton Baltimore North Hotel, responded to this review

Dear MelWhip, Thanks for the 5 star review! At Sheraton Baltimore North we know just how important are comfy beds, great location and friendly staff. We hope to see you again! More 

Baltimore, Maryland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My stay at the Sheraton Baltimore North Hotel was absolutely one of the best experiences I had while staying at a hotel. Ernie Gravina the manager was most accommodating during my stay there. He assured me that my stay there would be a excellent one and being that I had accumulated points for staying at the Sheraton, I had the... More 

Was this review helpful? Yes 1
AdamNovotny, General Manager at Sheraton Baltimore North Hotel, responded to this review

Dear Alvin B, Thanks for the 5 star review and for mentioning so many on our team! We have great employees. We look forward to seeing you again at Sheraton Baltimore North. More 

Paris, France
1 review
1 of 5 stars Reviewed 2 weeks ago

Absolutely horrible experience with this hotel staff. I inadvertently lost my passport on a recent trip. I called from the hotel and the front desk staff refused to look for it. They transferred me to the Lost and Found. There was no one in the office and I had to leave a meassage. 2 days later they said they had... More 

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AdamNovotny, General Manager at Sheraton Baltimore North Hotel, responded to this review

Dear Shelley M, I am so glad we could connect via phone. Thank you for confirming you received your passport via certified mail. I am sorry it took so long getting it back to you; we should have identified that it was still here on property much sooner. I understand how difficult this made your international travel. As stated, I... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Great location near Goucher College and shopping mall. Ernie Gravina, the manager was incredibly nice and accommodating. I was put in a room at first where I could hear my neighbors, but he changed me to a better room on the club floor without flinching. I wish all hotels had someone like him!

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AdamNovotny, General Manager at Sheraton Baltimore North Hotel, responded to this review

Dear AlessioPiano, Thanks for the 5 Star Review! You can't beat our location next to Goucher College and connected via skywalk to Towson Town Center Mall. I am so glad we could make things right for you. We hope to see you again at Sheraton Baltimore North. More 

Baltimore, Maryland
1 review
5 of 5 stars Reviewed 4 weeks ago

I live in the towson area and am staying at the Sheraton following a foot fracture and sudden need for a handicapped equipped environment for a few days. Ernie Gravina at the front desk was extremely helpful and compassionate. He selected a handicap accessible room for me and applied an allowable discount to my rate. The accommodations and courtesy and... More 

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AdamNovotny, General Manager at Sheraton Baltimore North Hotel, responded to this review

Dear Barbara C, Thanks for the 5 Star Review! Ernie is real asset to our team; thanks for recognizing him! We hope to see you again at Sheraton Baltimore North. More 

Baltimore, Maryland
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My family went to Rain 903 Restaurant. To celebrate my brother birthday. The manager was extremely nice and helpful so was the staff Nice group of people and the food was really good. I would truly recommend this restaurant and the Restaurant Manager

Was this review helpful? Yes
AdamNovotny, General Manager at Sheraton Baltimore North Hotel, responded to this review

Dear jeep200, Thanks for the 5 Star Review! We have a great manager and team in Rain 903. I am so glad we could take care of you. Thanks for choosing Sheraton Baltimore North. More 

Maryland
1 review
5 of 5 stars Reviewed 4 weeks ago

I have stayed in an numerous amount of places, in an maximum amount of hotels and I have yet to receive this type of treatment from the front desk staff! Erine specifically was amazing. I was inquiring about the nearest location where I could send off a fax and he politely offered to take care of it for me so... More 

Was this review helpful? Yes
AdamNovotny, General Manager at Sheraton Baltimore North Hotel, responded to this review

Dear TO, Thanks for the 5 Star Review! Ernie is a true hospitality professional; we are glad he is part of our team. Thanks for recognizing him and for choosing Sheraton Baltimore North. More 

Danbury, Connecticut
1 review
5 of 5 stars Reviewed 5 weeks ago

Cheri in the Rain restaurant was outstanding. She is a true professional that has a great sense of customer service. I had a difficult evening when my travel plans changed and I had to stay an additional night in the hotel. My encounter with her was one of the bright spots of the day as she was extremely pleasant, understanding,... More 

Was this review helpful? Yes
AdamNovotny, General Manager at Sheraton Baltimore North Hotel, responded to this review

Dear NM1940, Thanks for the 5 Star Review! Cheri is a true hospitality professional; I am so glad she is part of our team. Thanks for choosing Sheraton Baltimore North. More 

Cheriton, Virginia
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 23, 2015

Spent a weekend here during the snow storm for a business meeting. Check in was smooth, room was clean, service was great. Room service was a bit slow, but this was to be expected being the hotel was filled to capacity. Food quality was great(try the crab dip) and all the staff were pleasant and professional. We understand the staff... More 

Was this review helpful? Yes
AdamNovotny, General Manager at Sheraton Baltimore North Hotel, responded to this review

Dear LMNOP4321, Thanks for the review. I appreciate all your kind words about our staff and the way we handled the storm and inlux of guests. We are in Maryland, so it is practically a law to have good crab dip! I am glad we could live up to the standard. Thanks for choosing Sheraton Baltimore North. More 

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