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Swiss-Belhotel Ambon

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Jl. Benteng Kapaha | Jl. Pasifik Permai, Ambon 97124, Indonesia
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Best prices for: 1 room 1 guest
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79 Reviews from our TripAdvisor Community

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Traveler rating
    12
    31
    23
    11
    2
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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    (22)
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    (22)
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Portland, Oregon
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I had a somewhat difficult time deciding on an overall rating as the service was excellent, but the room was...well in terrible shape. The pictures on the website no longer represent the condition the rooms are in at this time. Maybe at one time,years ago. The staff was all very nice, polite and helpful. They were prompt to respond when... More 

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GMSBAM, Public Relations Manager at Swiss-Belhotel Ambon, responded to this review

Dear value Guest, Thank you for taking your time to write your comment on Tripadvisor following your recent stay at Swiss-Belhotel Ambon. We appreciate your compliments regarding our service. However we also regret to read your comments regarding our room condition. Your constructive comments have already been discussed with the team and we hope that you will notice the continuing... More 

Manado, Indonesia
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed May 4, 2015

Stayed at the hotel for one night before continuing my journey home after 11 days diving the wonderful Banda Neira. Located not too far from the Port of Ambon. Really central location in Ambon. Checking in slightly longer than normal. The nutmeg juice, fresh one, was good. Although i had to ask for it, after the waiter served such drinks... More 

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GMSBAM, Public Relations Manager at Swiss-Belhotel Ambon, responded to this review

Dear value Guest, Thank you for taking your time to write your comment on Tripadvisor following your recent stay at Swiss-Belhotel Ambon. We appreciate your compliments regarding our Location, the good taste of our beverage, the cleanliness of our room, good room facility, receptionist service, and punctuality of our set up breakfast. However we also regret to read your comments... More 

Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 8, 2015 via mobile

Swisbelhotel chain is one that my office often uses for our events outside Jakarta. The one in Ambon is strategically located within walking distance to shops and restaurants. The rooms need a bit of work with some wallpaper already peeling off and shower curtains which have a bit of discoloring. However, their service for our team has been great and... More 

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GMSBAM, Public Relations Manager at Swiss-Belhotel Ambon, responded to this review

Dear value Guest, Thank you for taking your time to write your comment on Tripadvisor following your recent stay at Swiss-Belhotel Ambon. We appreciate your compliments regarding our location, service, and food. However we also regret to read your comments regarding our room. Your constructive comments have already been discussed with the team and we hope that you will notice... More 

bogor
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed March 19, 2015

Last week we held an event in swiss-bell hotel, as for the room it look like usual, clean, tidy. but for the services, it's almost horrible, we arrive in ambon at 8.00 an already confirm for early check-in, and as we arrive. we wait for almost 2 hour for check-in. the front office is not responsive enough, and for the... More 

Was this review helpful? Yes
GMSBAM, Public Relations Manager at Swiss-Belhotel Ambon, responded to this review

Dear value Guest, Thank you for taking your time to write your comment on Tripadvisor following your recent stay at Swiss-Belhotel Ambon. We appreciate your compliments regarding our Location, the cleanliness of our room, and the security service, However we also regret to read your comments regarding our front office, banquet service, and wifi . Your constructive comments have already... More 

Travelers are raving about these Ambon hotels

Jakarta, Indonesia
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 11, 2015

I was traveling with my family (4 adults & a 4-year old kid). I booked 2 superior rooms but they could only accomodate one so they offer me a free upgrade. I requested rooms with connecting door or at least nearby to each other, they cannot accomodate that. So the 2 rooms were on different floors. A bit disappointing. The... More 

Was this review helpful? Yes
GMSBAM, Public Relations Manager at Swiss-Belhotel Ambon, responded to this review

Dear value Guest, Thank you for taking your time to write your comment on Tripadvisor following your recent stay at Swiss-Belhotel Ambon. We appreciate your compliments regarding our Location and hospitality. However we also regret to read your comments regarding our front office, the service of our engineering and housekeeping. Your constructive comments have already been discussed with the team... More 

Bali, Indonesia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed February 21, 2015

Stayed in this hotel a few days ago for several nights. The room was upgraded to grand deluxe with a very nice view as it was on the 9th floor. Like the location as it is in the city center. Unfortunately there is no swimming pool.

Was this review helpful? Yes
Level Contributor
57 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed February 14, 2015 via mobile

I stayed for 2 days. I have surprised for this hotel.... Check-in more than 20 minutes. After informing my name and gave them my ID, the receptionist invited me to sit while waiting for the process. Foods taste was standard, but this hotel was not to far from kentucky fried chicken. Just walk out from the hotel and turn right... More 

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Santa Barbara, Ca
Level Contributor
202 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 stars Reviewed February 8, 2015 via mobile

we were here just one night after a snorkel trip,that ended in Ambon. Really appreciated the friendly service & clean , air conditioned rooms. Food in cafe was good but service very slow. Good location. Would recommend!

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West Point, New York
1 review
3 of 5 stars Reviewed January 7, 2015

This is THE hotel in Ambon city, but the lack of competition for quality, the absence of a viable tourist industry shows. The rooms and beds are fine, the reservations were totally correct, and the staff was friendly and better in English than I am in Bahasa Indonesia. The kitchen presentation needs much attention. The dinner upon arrival was mediocre,... More 

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Helsinki, Finland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed January 6, 2015

We stayed for 2 nights with my wife, who got food poisoning from their cooking's. Its probably one of the the best hotels in the area, but that actually tells more about Ambon rather then the level of this hotel. Rooms were okay and the beds were fantastic! Right next to the hotel is a shelter type of thing, where... More 

Was this review helpful? Yes
GMSBAM, Public Relations Officer at Swiss-Belhotel Ambon, responded to this review

Dear Value Guest, thank you for choosing our hotel as your place to stay in Ambon. thank you for the compliment for our bed and and rooms, we still increase our facilities and develop our services. we do apologize for the unpleasant experience during your stay. hope to meet you again when you return again to Ambon. Thank you Best... More 

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