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Swiss-Belhotel Ambon

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Jl. Benteng Kapaha | Jl. Pasifik Permai, Ambon 97124, Indonesia
Best prices for: 1 room 1 guest
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Swiss-Belhotel Ambon
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74 reviews from our community

Traveler rating
    12
    30
    19
    11
    2
See reviews for
8
12
9
28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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    (74)
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    (19)
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bogor
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Last week we held an event in swiss-bell hotel, as for the room it look like usual, clean, tidy. but for the services, it's almost horrible, we arrive in ambon at 8.00 an already confirm for early check-in, and as we arrive. we wait for almost 2 hour for check-in. the front office is not responsive enough, and for the... More 

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Jakarta, Indonesia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was traveling with my family (4 adults & a 4-year old kid). I booked 2 superior rooms but they could only accomodate one so they offer me a free upgrade. I requested rooms with connecting door or at least nearby to each other, they cannot accomodate that. So the 2 rooms were on different floors. A bit disappointing. The... More 

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Bali, Indonesia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 21, 2015

Stayed in this hotel a few days ago for several nights. The room was upgraded to grand deluxe with a very nice view as it was on the 9th floor. Like the location as it is in the city center. Unfortunately there is no swimming pool.

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Top Contributor
57 reviews 57 reviews
44 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed February 14, 2015 via mobile

I stayed for 2 days. I have surprised for this hotel.... Check-in more than 20 minutes. After informing my name and gave them my ID, the receptionist invited me to sit while waiting for the process. Foods taste was standard, but this hotel was not to far from kentucky fried chicken. Just walk out from the hotel and turn right... More 

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Santa Barbara, Ca
Top Contributor
184 reviews 184 reviews
32 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed February 8, 2015 via mobile

we were here just one night after a snorkel trip,that ended in Ambon. Really appreciated the friendly service & clean , air conditioned rooms. Food in cafe was good but service very slow. Good location. Would recommend!

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West Point, New York
1 review
3 of 5 stars Reviewed January 7, 2015

This is THE hotel in Ambon city, but the lack of competition for quality, the absence of a viable tourist industry shows. The rooms and beds are fine, the reservations were totally correct, and the staff was friendly and better in English than I am in Bahasa Indonesia. The kitchen presentation needs much attention. The dinner upon arrival was mediocre,... More 

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Helsinki, Finland
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 6, 2015

We stayed for 2 nights with my wife, who got food poisoning from their cooking's. Its probably one of the the best hotels in the area, but that actually tells more about Ambon rather then the level of this hotel. Rooms were okay and the beds were fantastic! Right next to the hotel is a shelter type of thing, where... More 

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GMSBAM, Public Relations Officer at Swiss-Belhotel Ambon, responded to this review

Dear Value Guest, thank you for choosing our hotel as your place to stay in Ambon. thank you for the compliment for our bed and and rooms, we still increase our facilities and develop our services. we do apologize for the unpleasant experience during your stay. hope to meet you again when you return again to Ambon. Thank you Best... More 

Senior Contributor
23 reviews 23 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed January 1, 2015

My partner and I arrived at 3.30 pm having called them from the airport to confirm that we had a booking. When we arrived, we waited without explanation for nearly 2 hours! We kicked up a fuss and although the front desk staff did not understand English very well, the duty manager did. She was apologetic for our wait and... More 

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GMSBAM, Public Relations Officer at Swiss-Belhotel Ambon, responded to this review

Dear value Guest, Thank you for choosing our hotel as your place to stay in Ambon. We do apologize for the unpleasant experience during your stay. We hope we can serve you better when you return, because now we are still increase the facilities and services. Thank you Best regards, Anastasia Louhenapessy More 

Malmo, Sweden
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed December 23, 2014

First of all, it took forever to check in and the staff asked us to sit down and wait after already waiting for a long time, but due to bad communication skills we never found out why we had to wait for about 15 minutes, even though we asked. So the first impression was not great, and the staff felt... More 

Was this review helpful? Yes
GMSBAM, Public Relations Officer at Swiss-Belhotel Ambon, responded to this review

Dear Value Guest, Thank you for choosing our hotel as your place to stay in Ambon. We do apologize for the unpleasant during your staying with us. We are still developed our services and increase the facilities, so when you return we can serve you better than before. Thank you Best regards, Anastasia Louhenapessy More 

Jakarta, Jakarta Raya, Indonesia
Senior Contributor
42 reviews 42 reviews
25 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 22, 2014

Pros: - nicely decorated, large & comfy room. Especially like the striped carpet - clean, big bathroom - good view of the city (esp higher floor overlooking Bay of Ambon) - strategically located. Minutes away from Merdeka Square, government & business districts, famous seafood places. Cons: - limited facility. No swimming pool, just a small gym with limited equipment -... More 

Was this review helpful? Yes
GMSBAM, Public Relations Officer at Swiss-Belhotel Ambon, responded to this review

Dear value Guest, Thank you for choosing our hotel as your destination in Ambon city. Your satisfaction is our pride. We also still increase the facilities and our services. We hope that still can serve you best when you return. Thank you Best regards, Anastasia Louhenapessy More 

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