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All 13 Ambon hotels

Swiss-Belhotel Ambon

3.5 of 5 Hotel   |   Jl. Benteng Kapaha | Jl. Pasifik Permai, Ambon 97124, Indonesia
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58%
Ranked #2 of 13 hotels in Ambon
A recent review
5 of 5 stars reviewed 2 weeks ago
mealadvisor New Zealand
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46 people have reviewed this hotel

Traveler rating
    7
    19
    13
    6
    1
See reviews for
6
8
7
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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English first
New Zealand
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I found this to be an excellent hotel. The room was high quality and spotless - a bit of luxury in an area not known for it. The staff were polite and helpful, and the breakfast was very nice. I have no problems recommending this hotel.

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ZH
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We took an overnight flight from Jakarta to Ambon. When we arrived early in the morning we were not allowed to check in and had to "sleep" in the lobby. When the team at the reception changed we asked again and surprisingly got keys to our rooms. We were really disappointed and that is why I do only give three... More

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Stellenbosch, South Africa
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 23, 2014

If you have traveled this far and braced yourself for the crazy driving it is a small "piece of heaven" when you step into the hotel foyer. Peaceful, quiet, organised etc. I stayed for 6 days in May and one night in July. It is the best you will get in this part of the world. Rooms are great with... More

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Nottingham, United Kingdom
Reviewer
4 reviews 4 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed May 22, 2014

No way a 4 star hotel room very worn ,no choice had to accept smoking room even though req non smoking,paper coming off walls or stained , staff very friendly . Iam informed dive travel lode is place to stay 5 mins from airport

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GMSBAM, General Manager at Swiss-Belhotel Ambon, responded to this review

Dear Value Guest, First of all we would like to say thank you for taking your time to record your staying experiences with us on Trip Advisor. We appreciated your compliment regarding the staff friendliness however we also regret to read some of our service was not as your expectations. We have been highlight and discussed with the team your... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 21, 2014

It is clearly the best hotel in Ambon. I was travelling for work, and didn't expect this small island to have a luxuriously large hotel. I was so pleasantly surprised though. The hotel was excellent!!! Got a sea-view room on request as well. The food is delicious with a grand spread for breakfast. The staff can be trained a bit... More

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Senior Contributor
27 reviews 27 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed May 17, 2014

When I arrived and asking for check in (already make booking) recepsionist tells to wait 15 minutes, then i asked again and i told to wait more 15 minutes. And then waiting again and again until 1 hour 10 minute for waiting the room. My time of arrival was 4.45 pm. And it not happen only me, there is other... More

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Newbury, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 14, 2014

My wife's from Ambon, so we decided to get married in Ambon and I did choose Swiss-Bell for my HQ during my stay in Ambon until the wedding day. I did in this hotel for 5 days e such good quality and what a fantastic price, the breakfast was European and local choice, all very good tidy and clean and... More

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Surabaya, Indonesia
Contributor
16 reviews 16 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 20, 2014

Stayed there for 1 day for business purpose. Actually I probably wouldnt choose swiss-bel again-due to my bad experience with the brand during my stay at samarinda-but since we got no other option that is centrally located, we decided to give it a go. Well it was a quite good stay because there was no competition (at least in this... More

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GMSBAM, General Manager at Swiss-Belhotel Ambon, responded to this review

Dear value Guest, Thank you for taking your time to write your comment on Tripadvisor following your recent stay at Swiss-Belhotel Ambon. We appreciate your compliments regarding our Location, Room quality , the cleanliness as well as the service from our Front office staff However we regret to read your comments regarding your experiences in Samarinda and the stain on... More

Jakarta, Indonesia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed April 20, 2014

A strategic location, nice room, very comfortable bed... After a long trip, not really welcomed by the Front Desk staff... The Restaurant staff are nice and friendly. Front Office staff needs to be trained... The only problem is the security at the hotel needs to be checked.. My friend lost a lot of money in the room but only The... More

Was this review helpful? Yes 1
GMSBAM, General Manager at Swiss-Belhotel Ambon, responded to this review

Dear Guest, Thank you for taking your time to record your staying experience with us on Trip Advisor. We appreciated your compliment regarding the quality of our Bed and pillow and the restaurant staffs service is met your expectation however we regret to read your friend losing money in the room, Even though we received your report 12 hours after... More

Kuala Lumpur
Contributor
19 reviews 19 reviews
19 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 8, 2014

1. Check in is extremely slow, unbelievable. 2. Rooms is medium size. Toilet layout is small and strange. No shaver. Hot water not consistent. Sometimes bath cold water. 3. Bed mattress is very comfortable. 4. Internet whether wifi or LAN cable is extremely slow. 5. Breakfast is lousy. 6. Service is slow. Not sure it's the hotel or Ambon. 7.... More

Was this review helpful? Yes
GMSBAM, General Manager at Swiss-Belhotel Ambon, responded to this review

Dear Value Guest, First of all we would like to say thank you for taking your time to record your staying experiences with us on Trip Advisor. We appreciated your compliment regarding the Quality of our Bed mattress and the Restaurant ala carte food however we also regret to read some of our service was not as your expectations. We... More

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Additional Information about Swiss-Belhotel Ambon

Address: Jl. Benteng Kapaha | Jl. Pasifik Permai, Ambon 97124, Indonesia
Phone Number:
Location: Indonesia > Maluku Islands > Ambon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Swiss-Belhotel Ambon 3.5*
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Also Known As:
Swiss-Belhotel Ambon Maluku Islands

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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service Suites
Hotel Class
Official Description (provided by the hotel)
Swiss-Belhotel Ambon is a four-star international hotel. The hotel has 111 rooms with modern contemporary design and fully equipped with 32 inch LCD cable television and satellite channel, IDD/NDD telephone lines, high speed internet access, in-room safe, hair dryer, individually-controlled air conditioning unit, mini bar, coffee and tea making facilities. Four (4) function rooms for small group meeting are available and a 300 square metre ballroom complete with audio-visual facilities can accommodate up to 500 persons. Swiss-Belhotel Ambon is an ideal choice for meetings, weddings, exhibitions, seminars and other occasions. ... more   less 
Number of rooms
111

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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