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All 13 Ambon hotels

Swiss-Belhotel Ambon

3.5 of 5 Hotel   |   Jl. Benteng Kapaha | Jl. Pasifik Permai, Ambon 97124, Indonesia
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Swiss-Belhotel Ambon
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Ranked #3 of 13 hotels in Ambon
A recent review
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33 people have reviewed this hotel

Traveler rating
    2
    16
    10
    5
    0
See reviews for
4
7
5
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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  • English first
  • Indonesian first
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English first
Surabaya, Indonesia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed there for 1 day for business purpose. Actually I probably wouldnt choose swiss-bel again-due to my bad experience with the brand during my stay at samarinda-but since we got no other option that is centrally located, we decided to give it a go. Well it was a quite good stay because there was no competition (at least in this... More

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GMSBAM, General Manager at Swiss-Belhotel Ambon, responded to this review

Dear value Guest, Thank you for taking your time to write your comment on Tripadvisor following your recent stay at Swiss-Belhotel Ambon. We appreciate your compliments regarding our Location, Room quality , the cleanliness as well as the service from our Front office staff However we regret to read your comments regarding your experiences in Samarinda and the stain on... More

Jakarta, Indonesia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

A strategic location, nice room, very comfortable bed... After a long trip, not really welcomed by the Front Desk staff... The Restaurant staff are nice and friendly. Front Office staff needs to be trained... The only problem is the security at the hotel needs to be checked.. My friend lost a lot of money in the room but only The... More

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GMSBAM, General Manager at Swiss-Belhotel Ambon, responded to this review

Dear Guest, Thank you for taking your time to record your staying experience with us on Trip Advisor. We appreciated your compliment regarding the quality of our Bed and pillow and the restaurant staffs service is met your expectation however we regret to read your friend losing money in the room, Even though we received your report 12 hours after... More

Kuala Lumpur
Contributor
14 reviews 14 reviews
14 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 8, 2014

1. Check in is extremely slow, unbelievable. 2. Rooms is medium size. Toilet layout is small and strange. No shaver. Hot water not consistent. Sometimes bath cold water. 3. Bed mattress is very comfortable. 4. Internet whether wifi or LAN cable is extremely slow. 5. Breakfast is lousy. 6. Service is slow. Not sure it's the hotel or Ambon. 7.... More

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GMSBAM, General Manager at Swiss-Belhotel Ambon, responded to this review

Dear Value Guest, First of all we would like to say thank you for taking your time to record your staying experiences with us on Trip Advisor. We appreciated your compliment regarding the Quality of our Bed mattress and the Restaurant ala carte food however we also regret to read some of our service was not as your expectations. We... More

The Hague, The Netherlands
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed December 25, 2013

Rooms were comfortable, location-wise it's quite central. Did not have a pleasant experience checking in though. We would arrive early, after along and tiring day of travelling, and expected we would look forward to "freshen up". In our online booking we therefore requested if it was possible to enter our room before official checkin time. Our room was not ready... More

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GMSBAM, General Manager at Swiss-Belhotel Ambon, responded to this review

Dear guest, Thank you for staying with us and for taking the time to share your feedback. We appreciate your compliments regarding our accommodation, Location as well as the restaurant staffs service make your stay convenient with us however we regret to read your check-in process experience. We have share with the team your constructive comments and with this information... More

reading
Top Contributor
72 reviews 72 reviews
27 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed November 15, 2013

Modern hotel on a very cramped site in fairly central location - good views from the rooms. Rooms are large, clean , well maintained and comfortable Staff are proactive and helpful - most have a smattering of English - front desk speak quite good english Food is Ok but nothing special The carpets and decor generally are somewhat psychedelic but... More

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GMSBAM, General Manager at Swiss-Belhotel Ambon, responded to this review

Dear guest, Thank you for staying with us and for taking the time to share your feedback regarding your experience stay at Swiss-belhotel Ambon on the Trip Advisor . We appreciate your compliments regarding the appearance of the hotel and our accommodation is meet your expectations and Indeed it is a very nice hotel, centrally located right in the heart... More

Christmas Island, Australia
Contributor
13 reviews 13 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed October 16, 2013

Sadly, this was not one of my better experiences. The room was large, clean and very comfortable but unfortunately that's where the positives end. An hour wait for check in at 4pm is not good enough, room service was s..l..o..w, the food wasn't even what I ordered (got tuna instead of snapper and tuna isn't even on the menu) and... More

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GMSBAM, General Manager at Swiss-Belhotel Ambon, responded to this review

Dear guest, Thank you for taking the time to record your comments on Tripadvisor following your recent stay at Swiss-Belhotel Ambon. We appreciate your compliments regarding our Room quality However we also regret to read your comments regarding our check in process and Restaurant service and Your constructive comments has already been discussed with the team and we hope that... More

Darwin
Contributor
18 reviews 18 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 20, 2013

We stayed at the Swiss Belhotel for a week in August. It was a good stay. The rooms are up to a good standard internationally and the hotel has the range of facilities that most well-travelled people expect. The price we paid for the room was probably at the high end for Ambon, but I felt it was quite good... More

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GMSBAM, General Manager at Swiss-Belhotel Ambon, responded to this review

Dear guest, Thank you for staying with us and for taking the time to share your feedback. We appreciate your compliments regarding our accommodation as well as the restaurant staffs service and we have share with the team and your constructive comments will be used to review our operation to identify our obvious shortcomings during your stay and hope that... More

Jakarta, Indonesia
Contributor
18 reviews 18 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 4, 2013

This hotel has a strategic location. It's a walking distance to get to some attractions such as the cathedral and monument of peace. Beside that, you can see a beautiful view of the bay Ambon's bay from the bedroom's window. However, there are some quite disappointing things. I was expecting some Moluccan traditional food available at breakfast, but they do... More

Was this review helpful? Yes 1
GMSBAM, General Manager at Swiss-Belhotel Ambon, responded to this review

Dear guest, Thank you for staying with us and for taking the time to share your feedback. We appreciate your compliments regarding the strategic location of the hotel and Indeed it is a very nice hotel, centrally located right in the heart of Ambon city where you can take a walk to all city tourism spots however you still can... More

Jakarta, Indonesia
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 26, 2013

Great location, nice rooms. Problems with resto as about half the menu was not available and the staff didn't tell us until after we ordered it. Biggest problem was had a massage and money disappeared from my money belt when I was showering. Absolutely no response from management on the complaint.

Was this review helpful? Yes 4
GMSBAM, General Manager at Swiss-Belhotel Ambon, responded to this review

Dear guest, Thank you for taking the time to record your comments on Tripadvisor following your visit to Swiss-Belhotel Ambon. We appreciate your compliments regarding the strategic location and the accommodation of the hotel however we also regret to read your comments regarding our Restaurant service and the lost of money while you are using our spa service though we... More

Haacht
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 13, 2013

The location is in the centre of the city that makes a lot of places within walk distance. The hotel is quite new and looks nice but in the room we noticed the poor maintenance. The restaurant is poor of service. Food ordered came after 2 hours and a lot of menu on the list not available in the kitchen.... More

Was this review helpful? Yes 1
GMSBAM, General Manager at Swiss-Belhotel Ambon, responded to this review

Dear guest, Thank you for taking the time to record your comments on Tripadvisor following your recent stay at Swiss-Belhotel Ambon. We appreciate your compliments regarding the strategic location and the appearance of the hotel and the friendliness of staffs However we also regret to read your comments regarding our Restaurant service and breakfast quality and Your constructive comments has... More

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Additional Information about Swiss-Belhotel Ambon

Also Known As:
Swiss-Belhotel Ambon Maluku Islands
Address: Jl. Benteng Kapaha | Jl. Pasifik Permai, Ambon 97124, Indonesia
Location: Indonesia > Maluku Islands > Ambon
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #3 of 13 hotels in Ambon
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Swiss-Belhotel Ambon 3.5*
Official Description (provided by the hotel):
Swiss-Belhotel Ambon is a four-star international hotel. The hotel has 111 rooms with modern contemporary design and fully equipped with 32 inch LCD cable television and satellite channel, IDD/NDD telephone lines, high speed internet access, in-room safe, hair dryer, individually-controlled air conditioning unit, mini bar, coffee and tea making facilities. Four (4) function rooms for small group meeting are available and a 300 square metre ballroom complete with audio-visual facilities can accommodate up to 500 persons. Swiss-Belhotel Ambon is an ideal choice for meetings, weddings, exhibitions, seminars and other occasions. ... more   less 
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