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All 55 Lonavala hotels

Retreat Heritage Lonavala

C.T.S no.22, R.S.No.208, behind bus stop, near Bank of Baroda, Lonavala 410401, India
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Retreat Heritage Lonavala
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Ranked #27 of 55 Hotels in Lonavala
A recent review
4 of 5 stars reviewed 1 week ago
Raavikiran H
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42 reviews from our community

Traveler rating
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    7
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17
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2
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Mumbai (Bombay), India
1 review
1 of 5 stars Reviewed 5 days ago NEW

This was the worst experience ever. Bad rooms, bad food, muddy water, bed bugs, overpriced, bad location, dirty balcany. Even though we stayed in a suite it was pathetic. For this garbage we had to pay 7 k a night. Never again.

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GRAGHAV, General Manager at Retreat Heritage Lonavala, responded to this review

Greetings From Retreat Heritage, Lonavala Dear Guest , We sincerely apologize that the product /services have not met your expectations. We are collectively working on your suggestions and will certainly craft / execute an Action plan to enhance the overall Holiday experience. Preventive Maintenance of product and equipment is a continuous process. Your suggestions have been noted and corrective measures... More 

1 review
4 of 5 stars Reviewed 1 week ago

Visited Lonavala due to some medical emergency. Impressed with the efficient check in and warm welcome by Mr Daniel on the front office. I was at #2207 Rooms was specious,nice and clean.Bell boy VIKRAM was so attentive.chilling ac and running hot water gave me no space to complain. I was there for few hrs only and used room on day... More 

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Mumbai (Bombay), India
1 review
3 of 5 stars Reviewed 2 weeks ago

We were looking for a fairly cheap accommodation since we were a bunch of friends backpacking in the nearby hilly areas. The rooms were decently clean and the food was alright too. The rooms were air-conditioned (which was definitely a plus, given the summer heat), which was value for the price we paid. There was a swimming pool as well,... More 

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Mumbai (Bombay), India
1 review
5 of 5 stars Reviewed 3 weeks ago

Hello Every One, I checked in this hotel on 1st January and checked out on 3rd Jan. I will be candid here about this hotel. The stay was really nice with a decent room & good cleanliness too. The hotel management was really good to communicate . Even the hospitality was good enough no complains at all. The food was... More 

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GRAGHAV, General Manager at Retreat Heritage Lonavala, responded to this review

Dear Guest, Thank you for staying with us and taking time to share your feedback. It is our earnest endeavor to ensure that our guests enjoy a memorable experience.Thank you for your recent stay and your valuable feedback. we are committed to provide prompt and efficient services to all our guest and appreciate comments such as yours are most encouraging... More 

Ahmedabad, India
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 10, 2014

stayed there for two days and place was just OK. not value for money i can say.. as rooms were little stinking and not maintained. cracks and chipping were there at walls and paint was also removed. it was like furnished dharmashala kind of room!! room size was ok and so as service. they were prompt in taking orders and... More 

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GRAGHAV, General Manager at Retreat Heritage Lonavala, responded to this review

We greatly appreciate that you have taken the time to post your feedback following your stay at Retreat Heritage, Lonavala Thank you for the detailed feedback. While it is our constant endeavor to delight all our Guests and give them a memorable experience. All your comments have been noted and corrective measures are being implemented to enhance guest experience. Preventive... More 

1 review
2 of 5 stars Reviewed October 27, 2014

I have visited this hotel on 21st Oct.. Check in @5.00pm. I have done the booking via yatra. Com. Rooms are not hyginic. Paints are coming out of wall. Bathroom has not having any exhaust fan. Too small rooms. In terms of food-worst food ever ate in my life. Food prices are too much similar to five star hotel but... More 

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Bengaluru (Bangalore), India
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 13, 2014

We went to Lonavala without any booking. I took a chance because we visited during weekdays. Auto wala took us to this hotel. I bargained for price and got the deluxe room in 3k inclusive of all applicable taxes and breakfast. Person is reception was very very polite so full marks to him. Room size was ok. Phone was not... More 

Was this review helpful? Yes 2
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed September 14, 2014 via mobile

Stayed for 3 days. Services are very poor. Badsheets carrying insects , twice got changed still was the same. Tab water in bathroom was muddy. Overall, not a good experience. Infact paid very heavily because of long weekend but all gone in vain.

Was this review helpful? Yes 1
Kodaikanal, India
Top Contributor
93 reviews 93 reviews
27 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed August 23, 2014

The Retreat heritage is a nice place for families. It is located at the main market and very close to the ST bus stand. Rooms are easily available and very clean. The ambiance is very good. Nice pool. The food is also very good. The staff is very courteous. The service is good and the property attracts a lot of... More 

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Mumbai (Bombay), India
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 18, 2014

I have just one word to describe this hotel . TERRIBLE. We booked a super deluxe room at this hotel at 8k a night (3 nights) including breakfast as none other were available during the long weekend. The bad experience started in the lift itself with a mushy smell coming from it. The next thing was that door handle was... More 

Was this review helpful? Yes 2
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Additional Information about Retreat Heritage Lonavala

Address: C.T.S no.22, R.S.No.208, behind bus stop, near Bank of Baroda, Lonavala 410401, India
Location: India > Maharashtra > Lonavala
Price Range (Based on Average Rates): $
Number of rooms: 28
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