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Retreat Heritage Lonavala

C.T.S no.22, R.S.No.208, behind bus stop, near Bank of Baroda, Lonavala 410401, India
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Retreat Heritage Lonavala
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Retreat Heritage Lonavala
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45 reviews from our community

Traveler rating
    8
    11
    11
    7
    8
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14
18
Solo
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2
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Mumbai (Bombay), India
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We made last minute booking to this place, a day before holi holiday. Obviously most other swanky places were either fully booked or overpriced. We went here will not too many expectations, but must say were pleasantly surprised by the hospitality. The hotel right behind the ST BUS stand at lonavla, which the center of the town. But that means... More 

Was this review helpful? Yes 6
sandipmankar, General Manager at Retreat Heritage Lonavala, responded to this review

Dear Guest, We Thank you for staying with us and taking time to share your feedback. It is our earnest endeavor to ensure that our guests enjoy a memorable experience.Thank you for your recent stay and your valuable feedback. We are committed to provide prompt and efficient services to all our guest and appreciate comments such as yours are most... More 

Mumbai (Bombay), India
Senior Reviewer
6 reviews 6 reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 26, 2015

i checked in on 22 nd feb .overall my stay at the hotel was awsum.. room:-clean spacious . with a balcony..good interiors.chilling ac....and hot water whenever u want.. plus a room service which is quick... restaurant-we ordered food in room itself--it arrived in good time, the food was delicious plus not overtly expensive.thts good. room service--quick, good, and friendly staff,... More 

Review collected in partnership with Cleartrip

Was this review helpful? Yes 7
sandipmankar, General Manager at Retreat Heritage Lonavala, responded to this review

Dear Guest, Thank you for staying with us and taking time to share your feedback. It is our earnest endeavor to ensure that our guests enjoy a memorable experience.Thank you for your recent stay and your valuable feedback. We are committed to provide prompt and efficient services to all our guest and appreciate comments such as yours are most encouraging... More 

1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 30, 2015

Our recent stay at Retreat Heritage Lonavala over the long Republic Day weekend is just the perfect example of how excellent staff and service can raise the customer experience of a hotel with avg. facilities, to an altogether different level! Special mention of the cook and restaurant staff who were always smiling and very attentive to customers' needs almost constantly!!... More 

Was this review helpful? Yes 7
sandipmankar, General Manager at Retreat Heritage Lonavala, responded to this review

Dear Guest, Thank you for staying with us and taking time to share your feedback. It is our earnest endeavor to ensure that our guests enjoy a memorable experience.Thank you for your recent stay and your valuable feedback. we are committed to provide prompt and efficient services to all our guest and appreciate comments such as yours are most encouraging... More 

Mumbai (Bombay), India
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 25, 2015

This was the worst experience ever. Bad rooms, bad food, muddy water, bed bugs, overpriced, bad location, dirty balcany. Even though we stayed in a suite it was pathetic. For this garbage we had to pay 7 k a night. Never again.

Was this review helpful? Yes 2
GRAGHAV, General Manager at Retreat Heritage Lonavala, responded to this review

Greetings From Retreat Heritage, Lonavala Dear Guest , We sincerely apologize that the product /services have not met your expectations. We are collectively working on your suggestions and will certainly craft / execute an Action plan to enhance the overall Holiday experience. Preventive Maintenance of product and equipment is a continuous process. Your suggestions have been noted and corrective measures... More 

1 review
4 of 5 stars Reviewed January 18, 2015

Visited Lonavala due to some medical emergency. Impressed with the efficient check in and warm welcome by Mr Daniel on the front office. I was at #2207 Rooms was specious,nice and clean.Bell boy VIKRAM was so attentive.chilling ac and running hot water gave me no space to complain. I was there for few hrs only and used room on day... More 

Was this review helpful? Yes
sandipmankar, General Manager at Retreat Heritage Lonavala, responded to this review

Dear Guest, Thank you for staying with us and taking time to share your feedback. It is our earnest endeavor to ensure that our guests enjoy a memorable experience.Thank you for your recent stay and your valuable feedback. we are committed to provide prompt and efficient services to all our guest and appreciate comments such as yours are most encouraging... More 

Mumbai (Bombay), India
1 review
3 of 5 stars Reviewed January 16, 2015

We were looking for a fairly cheap accommodation since we were a bunch of friends backpacking in the nearby hilly areas. The rooms were decently clean and the food was alright too. The rooms were air-conditioned (which was definitely a plus, given the summer heat), which was value for the price we paid. There was a swimming pool as well,... More 

Was this review helpful? Yes
sandipmankar, General Manager at Retreat Heritage Lonavala, responded to this review

Dear Guest, Thank you for staying with us and taking time to share your feedback. It is our earnest endeavor to ensure that our guests enjoy a memorable experience.Thank you for your recent stay and your valuable feedback. we are committed to provide prompt and efficient services to all our guest and appreciate comments such as yours are most encouraging... More 

Mumbai (Bombay), India
1 review
5 of 5 stars Reviewed January 5, 2015

Hello Every One, I checked in this hotel on 1st January and checked out on 3rd Jan. I will be candid here about this hotel. The stay was really nice with a decent room & good cleanliness too. The hotel management was really good to communicate . Even the hospitality was good enough no complains at all. The food was... More 

Was this review helpful? Yes
GRAGHAV, General Manager at Retreat Heritage Lonavala, responded to this review

Dear Guest, Thank you for staying with us and taking time to share your feedback. It is our earnest endeavor to ensure that our guests enjoy a memorable experience.Thank you for your recent stay and your valuable feedback. we are committed to provide prompt and efficient services to all our guest and appreciate comments such as yours are most encouraging... More 

Ahmedabad, India
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 10, 2014

stayed there for two days and place was just OK. not value for money i can say.. as rooms were little stinking and not maintained. cracks and chipping were there at walls and paint was also removed. it was like furnished dharmashala kind of room!! room size was ok and so as service. they were prompt in taking orders and... More 

Was this review helpful? Yes 1
GRAGHAV, General Manager at Retreat Heritage Lonavala, responded to this review

We greatly appreciate that you have taken the time to post your feedback following your stay at Retreat Heritage, Lonavala Thank you for the detailed feedback. While it is our constant endeavor to delight all our Guests and give them a memorable experience. All your comments have been noted and corrective measures are being implemented to enhance guest experience. Preventive... More 

1 review
2 of 5 stars Reviewed October 27, 2014

I have visited this hotel on 21st Oct.. Check in @5.00pm. I have done the booking via yatra. Com. Rooms are not hyginic. Paints are coming out of wall. Bathroom has not having any exhaust fan. Too small rooms. In terms of food-worst food ever ate in my life. Food prices are too much similar to five star hotel but... More 

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Bengaluru (Bangalore), India
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 13, 2014

We went to Lonavala without any booking. I took a chance because we visited during weekdays. Auto wala took us to this hotel. I bargained for price and got the deluxe room in 3k inclusive of all applicable taxes and breakfast. Person is reception was very very polite so full marks to him. Room size was ok. Phone was not... More 

Was this review helpful? Yes 2
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