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Retreat Heritage Lonavala

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C.T.S no.22, R.S.No.208, behind bus stop, near Bank of Baroda, Lonavala 410401, India
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Retreat Heritage Lonavala
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52 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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Mumbai (Bombay), India
Level Contributor
17 reviews
3 hotel reviews
1 of 5 stars Reviewed 5 days ago NEW

I was in this Hotel last Sunday. We were 3 families. Based on the reviews and pictures of this hotel we selected this hotel. But this was our worst experience. Rooms were not maintained at all. there was lot of smell and interiors were not at all impressive . In one of the rooms even floor was broken. Ac of... More 

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Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I booked the hotel after seeing tripadvisor reviews. Its peak season in lonavala right now. Still, when they charged INR 7,500 for one night, room only (thru makemytrip), I expected good quality, given the hefty price. I visited the hotel this weekend and was thoroughly disappointed. The location is in the crowded market, convenient. The building can be called just... More 

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Travelers are raving about these Lonavala hotels

Jaipur, India
Level Contributor
9 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

i stayed in this hotel from 13 july to 16 july.on arrival they provide welcome drink.located very near to bus stand and main market.behaviour of all hotel staff is very good and polite.the taste of food in the restaurent is very much i like.room service is very fast.room decoration is very much pretty i suggest this hotel and will again... More 

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Mumbai (Bombay), India
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Not worth the money at allThe hotel is highly over-priced for the amenities and service it provides. Although Lonavala is over-hyped place with expensive hotels, I am sure there would be places more worth the value for money. The room had walls with moisture and color was coming out. There is absolutely no maintenance by the management after the initial... More 

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sandipmankar, General Manager at Retreat Heritage Lonavala, responded to this review

Greetings From Retreat Heritage, Lonavala Dear Guest , We sincerely apologize that the product /services have not met your expectations. We are collectively working on your suggestions and will certainly craft / execute an Action plan to enhance the overall Holiday experience. Preventive Maintenance of product and equipment is a continuous process. Your suggestions have been noted and corrective measures... More 

Bengaluru (Bangalore), India
Level Contributor
21 reviews
7 hotel reviews
5 of 5 stars Reviewed June 27, 2015

It is located on the hills of western ghat in lonavla. A very beautiful and green place around the hotel (especially during and after the rainy season). The sunset view can be enjoyed from the window. Romantic place.

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sandipmankar, General Manager at Retreat Heritage Lonavala, responded to this review

Dear Guest, Thank you for staying with us and taking time to share your feedback. It is our earnest endeavor to ensure that our guests enjoy a memorable experience.Thank you for your recent stay and your valuable feedback.during your stay at Lonavala We the most of hotels in Lonavala fortunate to be located in proximity to the majesty of the... More 

Dombivli, India
2 reviews
4 of 5 stars Reviewed May 14, 2015

This hotel is situated at a close distance from station, Bus Stand and market. I checked in on second of May 2015 and stayed for 2 days with family. Very nice room, comfortable bed and clean toilet. Awesome swimming pool and staff attendant. My son enjoyed a lot in swimming pool. Tasty food. Overall nice experience.

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sandipmankar, General Manager at Retreat Heritage Lonavala, responded to this review

Dear Guest, Thank you for staying with us and taking time to share your feedback. It is our earnest endeavor to ensure that our guests enjoy a memorable experience.Thank you for your recent stay and your valuable feedback. we feel honored to have met your expectations. we are committed to provide prompt and efficient services to all our guest and... More 

Mumbai (Bombay), India
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed April 28, 2015

The food served at the hotel was very simple and healthy. Going out and having home cooked food-really wonderful. The staff very good and ever supportive. Enough parking space and facilities for workouts and indoor games.

Was this review helpful? Yes 5
sandipmankar, General Manager at Retreat Heritage Lonavala, responded to this review

Dear Guest, Greetings from The Retreat Heritage, Lonavala Thank you for taking the time out to share your Honest and valuable feedback. We are truly humbled by your gracious compliments and delighted to learn that our service and facilities were to your satisfaction as we take great pride in the services that we offer. We eagerly await your return and... More 

Mumbai (Bombay), India
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed March 21, 2015

We made last minute booking to this place, a day before holi holiday. Obviously most other swanky places were either fully booked or overpriced. We went here will not too many expectations, but must say were pleasantly surprised by the hospitality. The hotel right behind the ST BUS stand at lonavla, which the center of the town. But that means... More 

Was this review helpful? Yes 9
sandipmankar, General Manager at Retreat Heritage Lonavala, responded to this review

Dear Guest, We Thank you for staying with us and taking time to share your feedback. It is our earnest endeavor to ensure that our guests enjoy a memorable experience.Thank you for your recent stay and your valuable feedback. We are committed to provide prompt and efficient services to all our guest and appreciate comments such as yours are most... More 

Mumbai (Bombay), India
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed February 26, 2015

i checked in on 22 nd feb .overall my stay at the hotel was awsum.. room:-clean spacious . with a balcony..good interiors.chilling ac....and hot water whenever u want.. plus a room service which is quick... restaurant-we ordered food in room itself--it arrived in good time, the food was delicious plus not overtly expensive.thts good. room service--quick, good, and friendly staff,... More 

Review collected in partnership with Cleartrip

Was this review helpful? Yes 10
sandipmankar, General Manager at Retreat Heritage Lonavala, responded to this review

Dear Guest, Thank you for staying with us and taking time to share your feedback. It is our earnest endeavor to ensure that our guests enjoy a memorable experience.Thank you for your recent stay and your valuable feedback. We are committed to provide prompt and efficient services to all our guest and appreciate comments such as yours are most encouraging... More 

1 review
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed January 30, 2015

Our recent stay at Retreat Heritage Lonavala over the long Republic Day weekend is just the perfect example of how excellent staff and service can raise the customer experience of a hotel with avg. facilities, to an altogether different level! Special mention of the cook and restaurant staff who were always smiling and very attentive to customers' needs almost constantly!!... More 

Was this review helpful? Yes 7
sandipmankar, General Manager at Retreat Heritage Lonavala, responded to this review

Dear Guest, Thank you for staying with us and taking time to share your feedback. It is our earnest endeavor to ensure that our guests enjoy a memorable experience.Thank you for your recent stay and your valuable feedback. we are committed to provide prompt and efficient services to all our guest and appreciate comments such as yours are most encouraging... More 

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