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Retreat Heritage Lonavala

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C.T.S no.22, R.S.No.208, behind bus stop, near Bank of Baroda, Lonavala 410401, India
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Retreat Heritage Lonavala
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Retreat Heritage Lonavala
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47 reviews from our community

Traveler rating
    9
    12
    11
    7
    8
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16
18
Solo
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2
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Dombivli, India
2 reviews
4 of 5 stars Reviewed 1 week ago

This hotel is situated at a close distance from station, Bus Stand and market. I checked in on second of May 2015 and stayed for 2 days with family. Very nice room, comfortable bed and clean toilet. Awesome swimming pool and staff attendant. My son enjoyed a lot in swimming pool. Tasty food. Overall nice experience.

Was this review helpful? Yes
sandipmankar, General Manager at Retreat Heritage Lonavala, responded to this review

Dear Guest, Thank you for staying with us and taking time to share your feedback. It is our earnest endeavor to ensure that our guests enjoy a memorable experience.Thank you for your recent stay and your valuable feedback. we feel honored to have met your expectations. we are committed to provide prompt and efficient services to all our guest and... More 

Mumbai (Bombay), India
Reviewer
4 reviews 4 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The food served at the hotel was very simple and healthy. Going out and having home cooked food-really wonderful. The staff very good and ever supportive. Enough parking space and facilities for workouts and indoor games.

Was this review helpful? Yes 5
sandipmankar, General Manager at Retreat Heritage Lonavala, responded to this review

Dear Guest, Greetings from The Retreat Heritage, Lonavala Thank you for taking the time out to share your Honest and valuable feedback. We are truly humbled by your gracious compliments and delighted to learn that our service and facilities were to your satisfaction as we take great pride in the services that we offer. We eagerly await your return and... More 

Mumbai (Bombay), India
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed March 21, 2015

We made last minute booking to this place, a day before holi holiday. Obviously most other swanky places were either fully booked or overpriced. We went here will not too many expectations, but must say were pleasantly surprised by the hospitality. The hotel right behind the ST BUS stand at lonavla, which the center of the town. But that means... More 

Was this review helpful? Yes 8
sandipmankar, General Manager at Retreat Heritage Lonavala, responded to this review

Dear Guest, We Thank you for staying with us and taking time to share your feedback. It is our earnest endeavor to ensure that our guests enjoy a memorable experience.Thank you for your recent stay and your valuable feedback. We are committed to provide prompt and efficient services to all our guest and appreciate comments such as yours are most... More 

Mumbai (Bombay), India
Senior Reviewer
6 reviews 6 reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed February 26, 2015

i checked in on 22 nd feb .overall my stay at the hotel was awsum.. room:-clean spacious . with a balcony..good interiors.chilling ac....and hot water whenever u want.. plus a room service which is quick... restaurant-we ordered food in room itself--it arrived in good time, the food was delicious plus not overtly expensive.thts good. room service--quick, good, and friendly staff,... More 

Review collected in partnership with Cleartrip

Was this review helpful? Yes 10
sandipmankar, General Manager at Retreat Heritage Lonavala, responded to this review

Dear Guest, Thank you for staying with us and taking time to share your feedback. It is our earnest endeavor to ensure that our guests enjoy a memorable experience.Thank you for your recent stay and your valuable feedback. We are committed to provide prompt and efficient services to all our guest and appreciate comments such as yours are most encouraging... More 

1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 30, 2015

Our recent stay at Retreat Heritage Lonavala over the long Republic Day weekend is just the perfect example of how excellent staff and service can raise the customer experience of a hotel with avg. facilities, to an altogether different level! Special mention of the cook and restaurant staff who were always smiling and very attentive to customers' needs almost constantly!!... More 

Was this review helpful? Yes 7
sandipmankar, General Manager at Retreat Heritage Lonavala, responded to this review

Dear Guest, Thank you for staying with us and taking time to share your feedback. It is our earnest endeavor to ensure that our guests enjoy a memorable experience.Thank you for your recent stay and your valuable feedback. we are committed to provide prompt and efficient services to all our guest and appreciate comments such as yours are most encouraging... More 

Mumbai (Bombay), India
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 25, 2015

This was the worst experience ever. Bad rooms, bad food, muddy water, bed bugs, overpriced, bad location, dirty balcany. Even though we stayed in a suite it was pathetic. For this garbage we had to pay 7 k a night. Never again.

Was this review helpful? Yes 3
GRAGHAV, General Manager at Retreat Heritage Lonavala, responded to this review

Greetings From Retreat Heritage, Lonavala Dear Guest , We sincerely apologize that the product /services have not met your expectations. We are collectively working on your suggestions and will certainly craft / execute an Action plan to enhance the overall Holiday experience. Preventive Maintenance of product and equipment is a continuous process. Your suggestions have been noted and corrective measures... More 

Travelers are raving about these Lonavala hotels

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 18, 2015

Visited Lonavala due to some medical emergency. Impressed with the efficient check in and warm welcome by Mr Daniel on the front office. I was at #2207 Rooms was specious,nice and clean.Bell boy VIKRAM was so attentive.chilling ac and running hot water gave me no space to complain. I was there for few hrs only and used room on day... More 

Was this review helpful? Yes 1
sandipmankar, General Manager at Retreat Heritage Lonavala, responded to this review

Dear Guest, Thank you for staying with us and taking time to share your feedback. It is our earnest endeavor to ensure that our guests enjoy a memorable experience.Thank you for your recent stay and your valuable feedback. we are committed to provide prompt and efficient services to all our guest and appreciate comments such as yours are most encouraging... More 

Mumbai (Bombay), India
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 16, 2015

We were looking for a fairly cheap accommodation since we were a bunch of friends backpacking in the nearby hilly areas. The rooms were decently clean and the food was alright too. The rooms were air-conditioned (which was definitely a plus, given the summer heat), which was value for the price we paid. There was a swimming pool as well,... More 

Was this review helpful? Yes 1
sandipmankar, General Manager at Retreat Heritage Lonavala, responded to this review

Dear Guest, Thank you for staying with us and taking time to share your feedback. It is our earnest endeavor to ensure that our guests enjoy a memorable experience.Thank you for your recent stay and your valuable feedback. we are committed to provide prompt and efficient services to all our guest and appreciate comments such as yours are most encouraging... More 

Mumbai (Bombay), India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 5, 2015

Hello Every One, I checked in this hotel on 1st January and checked out on 3rd Jan. I will be candid here about this hotel. The stay was really nice with a decent room & good cleanliness too. The hotel management was really good to communicate . Even the hospitality was good enough no complains at all. The food was... More 

Was this review helpful? Yes 1
GRAGHAV, General Manager at Retreat Heritage Lonavala, responded to this review

Dear Guest, Thank you for staying with us and taking time to share your feedback. It is our earnest endeavor to ensure that our guests enjoy a memorable experience.Thank you for your recent stay and your valuable feedback. we are committed to provide prompt and efficient services to all our guest and appreciate comments such as yours are most encouraging... More 

Ahmedabad, India
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 10, 2014

stayed there for two days and place was just OK. not value for money i can say.. as rooms were little stinking and not maintained. cracks and chipping were there at walls and paint was also removed. it was like furnished dharmashala kind of room!! room size was ok and so as service. they were prompt in taking orders and... More 

Was this review helpful? Yes 1
GRAGHAV, General Manager at Retreat Heritage Lonavala, responded to this review

We greatly appreciate that you have taken the time to post your feedback following your stay at Retreat Heritage, Lonavala Thank you for the detailed feedback. While it is our constant endeavor to delight all our Guests and give them a memorable experience. All your comments have been noted and corrective measures are being implemented to enhance guest experience. Preventive... More 

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