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All 293 Kunshan hotels

Swissotel Kunshan

4.5 of 5 Hotel   |   No.387 Qianjin Middle Road, Kunshan 215300, China
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Swissotel Kunshan
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Ranked #2 of 293 Hotels in Kunshan
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
mohla Lahti, Finland
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229 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lahti, Finland
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Hotel was mostly really good. The location and inhouse restaurants were a little challengin in the evening for dinner. Expensive to eat at the hotel and other restaurants a little far from the location.

Review collected in partnership with Swissotel Hotels & Resorts

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear mohla, Thank you so much for taking the time to leave a review of your recent stay with us. We are located in the centre of the CBD area, with easy access to both East and West downtown Kunshan and walking distance to convenience stores, shopping, dining, entertainment and parks. In the hotel we offer 3 very unique dining... More 

Heidenheim, Germany
1 review
4 of 5 stars Reviewed 2 weeks ago

A easy and pleasant stay during 10 days. Room was clean and sufficient. Breakfast buffet is once-a-kind. Various international food. Unfortunately to much to try everything. Lobby team always very helpful.

Review collected in partnership with Swissotel Hotels & Resorts

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear 75thomasz Thank you very much for selecting Swissôtel Kunshan, for your recent trip to Kunshan, and thank you also for taking the time to post such a nice comment. I am glad to hear that you enjoyed our extensive international breakfast buffet at Café Swiss and the helpfulness of our front desk team. We look forward to welcoming you... More 

Bielsko-Biala, Poland
1 review
5 of 5 stars Reviewed 4 weeks ago

Very quiet and comfotable rooms, lot of services, nice,helpful and kindly staff. Useful room equipment - fridge, coffee machine, iron & board in room. Very good internet connection. Overwhelming breakfast - lot of food type, very kind service, tasty.

Review collected in partnership with Swissotel Hotels & Resorts

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear 373lukaszk Thank you so much for taking the time to leave a review of your recent stay with us. It delights me to read about your experience with us, especially the service received from all our team. All feedback is greatly appreciated so I will be sure to pass on your kind words. We hope to welcome you again... More 

Newmarket
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 20, 2014

Room was too hot, thermostat did not work. Had to open window and let smog in to cool me down to sleep. WIFI kept on loosing connections. Very friendly in the bar. Staff was very good. Chef is very good.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes 1
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear V2439EOmichaelj Thank you for staying with us at Swissôtel Kunshan, we appreciate your patronage. I am very concerned to hear that you did not enjoy your stay with us. I would appreciate an opportunity to speak to you in person, and not only get more feedback about your experience, but also offer my personal assistance to assure your next... More 

Suzhou
1 review
5 of 5 stars Reviewed December 16, 2014

The rooms were clean and quiet. I secifically asked for a quiet room, and the staff accomodated my request. As in any other hotel, there was slight banging around from the neighboring room, but did not impact my sleep.

Review collected in partnership with Swissotel Hotels & Resorts

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear matthewleed2014 Thank you for taking the time to post a review of your recent stay with us. It gives me great pleasure to read how much you enjoyed our rooms and service, and we look forward to welcoming you back soon. Best regards Jesper Vilsoe General Manager jesper.vilsoe@swissotel.com More 

1 review
5 of 5 stars Reviewed December 4, 2014

I travel to Kunshan occasionally for business. I only use Swissotel Kunshan as I have found it superior to others in service, location, friendliness of staff and amenities. I cannot recommend this hotel highly enough.

Review collected in partnership with Swissotel Hotels & Resorts

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear Darren W We are so pleased to read you enjoyed your most recent visit and we wanted to take this opportunity to thank you for your frequent visits and for allowing us to be your Kunshan home. Best regards Jesper Vilsoe General Manager jesper.vilsoe@swissotel.com More 

barcelona
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 2, 2014

I stayed two weeks and my experience is very positive. Rooms are comfortable even though they are a bit small compared to similar hotels. Breakfast buffet is excellent: wide variety of fruits and one can make their one fresh made juice with the blender they provided. I made a healthy carrot and celery juice. I had dinner at hotel most... More 

Was this review helpful? Yes 1
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

It is gratifying to read how much you enjoyed your stay with us here at Swissôtel Kunshan. The team go all out "to revive the original meaning of hospitality" and it is rewarding when guests appreciate it. We truly appreciate your endorsement to colleagues and friends and look forward to having the opportunity to welcome you back again soon. Best... More 

Scotland, United Kingdom
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed December 2, 2014

A good choice, but the rooms are starting to show their age. Needs a bit more than sprucing up. Otherwise clean & a fairly safe bet, & should you encounter any problems, they will be resolved quickly.

Review collected in partnership with Swissotel Hotels & Resorts

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Thank you for taking the time to share your feedback with us. Happy to inform you that we are about to commence phase 1 of our extensive refurbish plan which includes guests rooms and public areas. We appreciate your continued support and look forward to welcome you back next time your travels take you to Kunshan. Best regards Jesper Vilsoe... More 

Karawang
1 review
4 of 5 stars Reviewed November 26, 2014

Over all the service and its quality was good. The location and the atmosphere are amazing. Located in the center of city and main road make easy to travel and get public transportation. Have loyality member card program.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear Dedy Thank you for taking the time to post your review of your recent stay. We are so pleased to read you enjoyed your visit and we wanted to take this opportunity to thank you for your frequent visits and for allowing us to be your Kunshan home. Best regards Jesper Vilsoe General Manager jesper.vilsoe@swissotel.com More 

Chicago
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 24, 2014

Always a pleasure to stay there. Service is good, hotel is well apponted and clean. The associates in the executive club always know me by name and provide a very warm greeting. My biggest issue with the hotel is the need for more electrical outlets in the room.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear Jtjf, Thank you taking the time to write a review and are proud to be your favorite hotel in Kunshan. We are glad you enjoyed our Executive Club Lounge and we are happy to advice you that we will be adding additional power sockets next to the bed side table in our guest rooms with our up-coming renovations. Thank... More 

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Additional Information about Swissotel Kunshan

Address: No.387 Qianjin Middle Road, Kunshan 215300, China
Location: China > Jiangsu > Kunshan
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Swissotel Kunshan 4.5*
Number of rooms: 387
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Also Known As:
Swissotel Kunshan Hotel Kunshan
Swissotel Hotel Kunshan
Hotel Style:
#1 Luxury Hotel in Kunshan
#1 Business Hotel in Kunshan
#2 Spa Hotel in Kunshan
#6 Best Value Hotel in Kunshan

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