We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 281 Kunshan hotels

Swissotel Kunshan

4.5 of 5 Hotel   |   No.387 Qianjin Middle Road, Kunshan 215300, China
Hotel amenities
Save Saved
You added Swissotel Kunshan to your Saves list
Swissotel Kunshan
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
91%
Ranked #3 of 281 hotels in Kunshan
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Danila M Москва, Россия
  • Overview
  • Reviews (182)
  • Photos (77)
  • Amenities
  • Q&A
  • Room tips (10)
  • Location
  • More
Write a Review

182 people have reviewed this hotel

Traveler rating
    70
    96
    14
    2
    0
See reviews for
2
6
14
104
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Москва, Россия
1 review
5 of 5 stars Reviewed 2 weeks ago

One of the best in town. Maybe that is why so many people from outside are using their SPA and dining. Also what surprised us - dirty windows. But that is usual for China. And staff said that they are about to clean them. The rest was great. Value for money.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
GMSwissotel, Executive Assistant Manager at Swissotel Kunshan, responded to this review

Dear Daniel M Thank you for choosing Swissôtel Kunshan for your recent stay in Kunshan. It is truly a pleasure to read that you were thrilled to stay with us and that you enjoyed our facilities, hospitality provided by our team members and value for money. Our team really do strive to deliver efficient and personalized service from the heart... More

Singapore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 17, 2014

The hotel team members rendered very good service and helped all kinds of arrangement. The hotel is clean and bright. the receiptionist and concierge are very helpful and infomative. I shall definitely stay at this hotel again.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes 1
Singapore
Contributor
20 reviews 20 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 16, 2014

Excellent customer service from the manager, Victor to the concierge chief Justin and also Vera the chambermaid! I enjoyed my 3 days stay in this hotel with nothing buy praises! Professionally set up and run by the people who know their staff. Highly recommended!

Was this review helpful? Yes
Hong Kong, China
1 review
2 of 5 stars Reviewed June 3, 2014

The facilities are old and the fitness center is very dirty. The room service and the buffet could not meet the standard. Food was not refilled timely and they did not follow up the finished table. However, the hotel staffs are helpful and very nice.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
GMSwissotel, Executive Assistant Manager at Swissotel Kunshan, responded to this review

Dear Joseph M Thank you for taking the time to post a review on TripAdvisor following your recent stay with us. We value your feedback and we are sorry to hear your experience did not meet your expectations. Rest assured we have taken these comments on board and I would like to get in touch to discuss this further with... More

Qingdao
1 review
5 of 5 stars Reviewed May 30, 2014

Great place to live in. Easy, enjoyful. Would recommend to my friends Had breakfast at the hotel restaurant, which was good. Hope WIFI is available or a better connection. Pillow was comfortable, which means a lot to me!

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
GMSwissotel, Executive Assistant Manager at Swissotel Kunshan, responded to this review

Dear Guo Qing L Thank you for taking the time to post a review on TripAdvisor following your recent stay with us. We are thrilled to learn that you enjoyed your stay and thank you for recommending to your friends – much appreciated. With reference to WIFI please note that it is available throughout the hotel on complimentary basis. We... More

Sundsvall, Sweden
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 27, 2014

The hotel is located close to Childrens park and you have a great possibility for a walk outside if you like. The facilities works great and I have mainly been staying on Excecutive floor with a small private restaurang/afterwork area. This is also a nice breakfast place with your chef avaliable.

Was this review helpful? Yes
GMSwissotel, Executive Assistant Manager at Swissotel Kunshan, responded to this review

Dear Jannesdff Thank you for taking the time to review your stay at Swissôtel Kunshan following your recent business trip to Kunshan. We truly appreciate such a glowing review from a TripAdvisor Senior Reviewer. We are delighted that you enjoyed your stay and especially our well equipped Swiss Executive Club Lounge where we serve complimentary International Breakfast Buffet as well... More

Guangzhou
1 review
5 of 5 stars Reviewed May 20, 2014

delicious food, clean and quiet room, good service make me comfortable and relaxed, and I will reserve the same hotel when I come to Kunshan later. View from the windows is wonderful, and I recommend the hotel strongly.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
GMSwissotel, Executive Assistant Manager at Swissotel Kunshan, responded to this review

Dear Ke Li B Thank you very much for taking the time to share your positive experience at Swissôtel Kunshan with the TripAdvisor community. It is a pleasure for me to read that you enjoyed so many aspects of your stay. Thank you for highlighting our delicious food. We are very proud of our culinary teams with Swiss Chef Zoller... More

Campinas
1 review
5 of 5 stars Reviewed April 29, 2014

I do recommend Swissôtel Kunshan in China. Perfect services 100% of the time. I have no problem during a long stay at this hotel. I always got attention from all the diferent department people every day.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
GMSwissotel, Executive Assistant Manager at Swissotel Kunshan, responded to this review

Dear Mr. Jadyr Carlos P Thank you for taking the time to share your feedback with the TripAdvisor community following your stay at Swissôtel Kunshan. We are delighted that you enjoyed your stay with us I am very happy to see that our team members left you with great impressions and managed to deliver the “Home Away From Home” experience... More

Xingtai
1 review
3 of 5 stars Reviewed April 24, 2014

this is the first time and a new experence what i stayed at SwissHotel Kunshan. I got a good service and also i think the serveices could be better. The SwissHotel has a good service team. thank you to your team.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
GMSwissotel, Executive Assistant Manager at Swissotel Kunshan, responded to this review

Dear Mr. Qiu Lei D Thank you for taking the time sharing your experience with the TripAdvisor community following your recent stay at Swissôtel Kunshan. It is fantastic and comforting to see that our team left you a good impression about the service and with pleasure I will pass on your positive feedback to my entrusted colleagues - I am... More

Taipei, Taiwan
1 review
4 of 5 stars Reviewed April 23, 2014

Excellent Hotel in Kunsan area, nice location and quiet environments. Beautiful Cafeteria for a morning start and and nice ending with excellent Bar service. Don't miss the lunch or Dinner meeting in the Chinese Resturant, it's very quiet and confortable in the seperate room!

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
GMSwissotel, Executive Assistant Manager at Swissotel Kunshan, responded to this review

Dear Yung Kun L Thank you for taking the time sharing your feed-back with the TripAdvisor community following your recent stay at Swissôtel Kunshan. I am delighted to learn that Café Swiss, Chinese Paradise and Crystal Bar left you good impressions and that food, drinks and service met your expectations. I will ensure your feed-back is shared with the team.... More

Owners: What's your side of the story?
If you own or manage Swissotel Kunshan, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Swissotel Kunshan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Swissotel Kunshan

Address: No.387 Qianjin Middle Road, Kunshan 215300, China
Location: China > Jiangsu > Kunshan
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Swissotel Kunshan 4.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Orbitz, Travelocity, Tingo, HotelsClick, Despegar.com, BookingOdigeoWL, Ctrip DaoDao, Agoda, Venere and Otel so you can book your Swissotel Kunshan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Swissotel Kunshan Hotel Kunshan
Swissotel Hotel Kunshan

77 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (57)
Viewed
Dining (2)
Viewed
Bathroom (15)
Viewed
Room/suite (14)
Viewed
Hotel & grounds (8)
Viewed
View from room (1)
Viewed
Other (17)

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (4)
Viewed
Dining (3)
Viewed
Room/suite (2)
Viewed
Other (11)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style
#1 Business Hotel in Kunshan #2 Luxury Hotel in Kunshan #2 Spa Hotel in Kunshan #4 Best Value Hotel in Kunshan
Hotel Class
Official Description (provided by the hotel)
Being a luxurious international hotel, business and leisure travellers will find comfort in its exclusive facilities combined with the quality, efficiency and reliability that is synonymous with Swiss hospitality. ... more   less 
Number of rooms
387

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer