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All 292 Kunshan hotels

Swissotel Kunshan

4.5 of 5 Hotel   |   No.387 Qianjin Middle Road, Kunshan 215300, China
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Swissotel Kunshan
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Ranked #1 of 292 Hotels in Kunshan
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 5 days ago
travelingmac83 Manchester, United Kingdom
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217 reviews from our community

Traveler rating
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    106
    17
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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Manchester, United Kingdom
1 review
4 of 5 stars Reviewed 5 days ago NEW

I stay at this hotel a lot for my business travels when in the Kunshan area. The hotel is nice but not impressive. All of the rooms are okay but very tired looking now. The carpets, furniture fittings are very worn but the staff do try and keep it looking as clean as possible. The bathrooms too are worn but... More

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear travelingmac83 Thank you for taking the time to write a review. We are glad to hear you enjoyed the cleanliness of our rooms, our brilliant English speaking team members as well as our food & beverage offering, however, apologize for your slight disappointment with our rooms. We thank you for your feedback and hope to have future opportunities to... More

China
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel was nice but not overly impressive. Had some issues trying to change a reservation the night before my stay but the staff tried their best. The room I stayed in was spacious and clean but had a bit of an odor. Also had to request an ironing board and iron which was not in the room. Nice bar... More

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear dtbailla Thank you for taking the time to post your review on TripAdvisor following your recent stay with us. We are pleased to read your comments on our concierge service and our Crystal Bar, but are very disappointed to hear of the service issues you experienced trying to change your reservation the night before your stay as well as... More

Sunnyvale, California, United States
Contributor
11 reviews 11 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

A co-worker arranged my first night in China at this hotel as a good place between the airport and Wuxi where I had to go the next day. The hotel was very functional and not extravagant past the lobby. The area was a little dead, though I learned later that there was an entertainment street with karaoke bars and similar... More

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear BigCavePlug A huge thank you for taking the time to share your experience with the TripAdvisor community, particularly being a seasoned traveler and contributor. The entire team are passionate and committed to deliver an exceptional level of service and it gives us all immense pleasure that you enjoyed your stay with us and appreciated the service provided. We recognize... More

Providence, Rhode Island
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I can't say enough good things about this hotel and it's staff. I have never been treated with more respect and kindness in any other hotel. The staff is willing to go above and beyond to assist with any need. The hotel and amenities are just above the norm. My stay was pleasant and relaxing.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes 1
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear williamleob We were pleased to welcome you to Swissôtel Kunshan and I am delighted to hear that you enjoyed your experience with us. Thank you for all your feedback, especially regarding our friendly team. We appreciate your recommendation and do hope that we will see you again soon. Best regards Jesper Vilsoe General Manager jesper.vilsoe@swissotel.com More

Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 3 weeks ago

I had a great stay at this hotel. Eventhough I was on a business trip I felt that the relaxing athmosphere and kindness of the staff made me feel happy and pleased with my time spent in the hotel. I would recommend you to try it when in Kunshan

Review collected in partnership with Swissotel Hotels & Resorts

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear Petter O Thank you for taking the time to leave your kind comments. Recognition is such a tremendous motivator so I will be sure to share your comments with all the team. Best regards Jesper Vilsoe General Manager jesper.vilsoe@swissotel.com More

Chicago, Illinois
Top Contributor
58 reviews 58 reviews
55 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel for three nights earlier this month during a trip to visit factories in the area. First of all I have to say, comparing to other hotels I have stayed at Kunshan before, the service and location of this hotel is superb. It is right in the center of the city and is the only international... More

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear atwater5122 Thank you for taking the time to post a review on TripAdvisor following your recent stay with us. We are pleased you enjoyed our overall service and location but we are disappointed to hear of your room type request not being followed through and other staff issues experienced while at the hotel. Rest assured, we are have taken... More

Sunnyvale, California
1 review
5 of 5 stars Reviewed 4 weeks ago

I needed to spend one night in town so my local co-worker set me up with Swissotel based upon his past experiences. It was very comfortable and efficient with good network access. I cannot comment on value as I didn't pay attention to how much I paid.

Review collected in partnership with Swissotel Hotels & Resorts

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear johndavids899 Thank you for taking the time to post a TripAdvisor review following your stay with us here at Swissôtel Kunshan. It is gratifying to read that you felt comfortable and enjoyed our efficient service as well as WIFI. We look forward to welcoming you back again soon. Best regards Jesper Vilsoe General Manager jesper.vilsoe@swissotel.com More

Tokyo, Japan
1 review
5 of 5 stars Reviewed 5 weeks ago

I am a professor from the USA and i was teaching in Kunshan for two months. I got to stay in this hotel on and off for the two months with a group of colleagues. The place is very nice and the food in the cafe has been a top-rated restaurant in the area. The most impressive thing, however, was... More

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear hippo w A huge thank you for taking the time to share such a comprehensive review with the TripAdvisor community. The entire team are passionate and committed to deliver an exceptional level of service and it gives us all immense pleasure that you enjoyed your stay with us so much and appreciate the detailed and intuitive service provided. Thank... More

Skipton, United Kingdom
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed October 10, 2014

I have stayed here on and off for 10 yrs. I feel like family on arrival which is nice but that's not the review. They try so hard in every way to make your stay good it has to n]be recognised. Good on you Swiss. We love you! PS join Swiss circle - the benefits of the Exec lounge are... More

Was this review helpful? Yes
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear Nick P Thank you for choosing to stay with us at Swissôtel Kunshan and for your encouraging review on Trip Advisor. We are glad to read that you enjoyed the personalized service, our Swiss Circle membership program and the Executive Club Lounge. It was a pleasure to have you stay with us and we all look forward to welcoming... More

Shiga Prefecture, Japan
1 review
5 of 5 stars Reviewed September 29, 2014

All of the staff very helpful. Spend the time to a comfortable and enjoyable, And Located on the 20th floor Executive room, the view is good, it is good for the coffee break. Attentive service and cute staff,wonderful time is waiting for you. There is also a pool and training room with sauna on the fourth floor, That will be... More

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear YoshiyukiNakajima Thank you for taking the time to share your kind thoughts with other travelers about your experience with us. I'm glad you found our corner rooms to your liking and enjoyed the exceptional service that our entire team always strives to provide. Thank you again for your kind review and looking forward to welcoming you back in the... More

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Additional Information about Swissotel Kunshan

Address: No.387 Qianjin Middle Road, Kunshan 215300, China
Location: China > Jiangsu > Kunshan
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Swissotel Kunshan 4.5*
Number of rooms: 387
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Also Known As:
Swissotel Kunshan Hotel Kunshan
Swissotel Hotel Kunshan

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