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All 292 Kunshan hotels

Swissotel Kunshan

4.5 of 5 Hotel   |   No.387 Qianjin Middle Road, Kunshan 215300, China
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Swissotel Kunshan
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Ranked #1 of 292 Hotels in Kunshan
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed today
dedy_sukamto Karawang
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219 reviews from our community

Traveler rating
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    108
    17
    2
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
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Karawang
1 review
4 of 5 stars Reviewed today NEW

Over all the service and its quality was good. The location and the atmosphere are amazing. Located in the center of city and main road make easy to travel and get public transportation. Have loyality member card program.

Review collected in partnership with Swissotel Hotels & Resorts

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Chicago
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Always a pleasure to stay there. Service is good, hotel is well apponted and clean. The associates in the executive club always know me by name and provide a very warm greeting. My biggest issue with the hotel is the need for more electrical outlets in the room.

Review collected in partnership with Swissotel Hotels & Resorts

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear Jtjf, Thank you taking the time to write a review and are proud to be your favorite hotel in Kunshan. We are glad you enjoyed our Executive Club Lounge and we are happy to advice you that we will be adding additional power sockets next to the bed side table in our guest rooms with our up-coming renovations. Thank... More

Manchester, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

I stay at this hotel a lot for my business travels when in the Kunshan area. The hotel is nice but not impressive. All of the rooms are okay but very tired looking now. The carpets, furniture fittings are very worn but the staff do try and keep it looking as clean as possible. The bathrooms too are worn but... More

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear travelingmac83 Thank you for taking the time to write a review. We are glad to hear you enjoyed the cleanliness of our rooms, our brilliant English speaking team members as well as our food & beverage offering, however, apologize for your slight disappointment with our rooms. We thank you for your feedback and hope to have future opportunities to... More

China
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel was nice but not overly impressive. Had some issues trying to change a reservation the night before my stay but the staff tried their best. The room I stayed in was spacious and clean but had a bit of an odor. Also had to request an ironing board and iron which was not in the room. Nice bar... More

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear dtbailla Thank you for taking the time to post your review on TripAdvisor following your recent stay with us. We are pleased to read your comments on our concierge service and our Crystal Bar, but are very disappointed to hear of the service issues you experienced trying to change your reservation the night before your stay as well as... More

Sunnyvale, California, United States
Contributor
11 reviews 11 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

A co-worker arranged my first night in China at this hotel as a good place between the airport and Wuxi where I had to go the next day. The hotel was very functional and not extravagant past the lobby. The area was a little dead, though I learned later that there was an entertainment street with karaoke bars and similar... More

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear BigCavePlug A huge thank you for taking the time to share your experience with the TripAdvisor community, particularly being a seasoned traveler and contributor. The entire team are passionate and committed to deliver an exceptional level of service and it gives us all immense pleasure that you enjoyed your stay with us and appreciated the service provided. We recognize... More

Providence, Rhode Island
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I can't say enough good things about this hotel and it's staff. I have never been treated with more respect and kindness in any other hotel. The staff is willing to go above and beyond to assist with any need. The hotel and amenities are just above the norm. My stay was pleasant and relaxing.

Review collected in partnership with Swissotel Hotels & Resorts

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear williamleob We were pleased to welcome you to Swissôtel Kunshan and I am delighted to hear that you enjoyed your experience with us. Thank you for all your feedback, especially regarding our friendly team. We appreciate your recommendation and do hope that we will see you again soon. Best regards Jesper Vilsoe General Manager jesper.vilsoe@swissotel.com More

Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 4 weeks ago

I had a great stay at this hotel. Eventhough I was on a business trip I felt that the relaxing athmosphere and kindness of the staff made me feel happy and pleased with my time spent in the hotel. I would recommend you to try it when in Kunshan

Review collected in partnership with Swissotel Hotels & Resorts

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear Petter O Thank you for taking the time to leave your kind comments. Recognition is such a tremendous motivator so I will be sure to share your comments with all the team. Best regards Jesper Vilsoe General Manager jesper.vilsoe@swissotel.com More

Chicago, Illinois
Top Contributor
58 reviews 58 reviews
55 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel for three nights earlier this month during a trip to visit factories in the area. First of all I have to say, comparing to other hotels I have stayed at Kunshan before, the service and location of this hotel is superb. It is right in the center of the city and is the only international... More

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear atwater5122 Thank you for taking the time to post a review on TripAdvisor following your recent stay with us. We are pleased you enjoyed our overall service and location but we are disappointed to hear of your room type request not being followed through and other staff issues experienced while at the hotel. Rest assured, we are have taken... More

Sunnyvale, California
1 review
5 of 5 stars Reviewed 4 weeks ago

I needed to spend one night in town so my local co-worker set me up with Swissotel based upon his past experiences. It was very comfortable and efficient with good network access. I cannot comment on value as I didn't pay attention to how much I paid.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear johndavids899 Thank you for taking the time to post a TripAdvisor review following your stay with us here at Swissôtel Kunshan. It is gratifying to read that you felt comfortable and enjoyed our efficient service as well as WIFI. We look forward to welcoming you back again soon. Best regards Jesper Vilsoe General Manager jesper.vilsoe@swissotel.com More

Tokyo, Japan
1 review
5 of 5 stars Reviewed October 20, 2014

I am a professor from the USA and i was teaching in Kunshan for two months. I got to stay in this hotel on and off for the two months with a group of colleagues. The place is very nice and the food in the cafe has been a top-rated restaurant in the area. The most impressive thing, however, was... More

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear hippo w A huge thank you for taking the time to share such a comprehensive review with the TripAdvisor community. The entire team are passionate and committed to deliver an exceptional level of service and it gives us all immense pleasure that you enjoyed your stay with us so much and appreciate the detailed and intuitive service provided. Thank... More

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Additional Information about Swissotel Kunshan

Address: No.387 Qianjin Middle Road, Kunshan 215300, China
Location: China > Jiangsu > Kunshan
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Swissotel Kunshan 4.5*
Number of rooms: 387
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Also Known As:
Swissotel Kunshan Hotel Kunshan
Swissotel Hotel Kunshan

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