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Swissotel Kunshan

#1 of 299 Hotels in Kunshan
Certificate of Excellence
No.387 Qianjin Middle Road, Kunshan 215300, China
Hotel amenities
Swissotel Kunshan
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1 room 1 guest
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Ranked #1 of 299 Hotels in Kunshan
Certificate of Excellence
A recent review
3 of 5 stars reviewed 3 weeks ago
Eric T Boston, Massachusetts
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288 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Portuguese first
  • Russian first
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English first
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    (288)
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Boston, Massachusetts
Level Contributor
144 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Pluses: Good price for a western-style hotel in eastern China Good breakfast with variety Outside of the rooms, the hotel is reasonably up to date Very friendly and helpful staff Fitness center is large and reasonably well-equipped, even if the machines are starting to age Minuses: The rooms are getting tired. The towels are nice but frayed. Double minus: My... More 

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear Eric, thank you for your valuable feed-back following your recent stay at Swissôtel Kunshan. Very pleased to read that you enjoyed our excellent breakfast, helpful and friendly staff as well as our large fitness facilities. I am however extremely disappointed to hear that your stay was not all that it could have been. We deeply regret the inconvenience caused.... More 

Kunshan
1 review
5 of 5 stars Reviewed 4 weeks ago

This hotel is very recommended to stay when in Kunshan. We can see lot of people exercise in the park and sport center. There are some Moslem restaurant nearby with very attractive prices. The services here is outstanding.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Thank you for your positive comments following your recent stay with us. We are delighted to read that the efforts of our team members are being recognized – it means a lot to us. Hope to welcome you back soon. Best regards, Jesper More 

1 review
5 of 5 stars Reviewed July 27, 2015

Staying in this lounge, you will be feeling like as if you were not away from your home. They take care of you like in a family. The team, lead by Joanna, is well trained to provide all professional services. This is the reason why I always stay in this hotel since 2005.

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear John, thank you very much for your review following your recent stay at Swissotel Kunshan - it means a lot to us especially since you have been loyal to our hotel since 2005. We are very happy to read that you feel at home at the Swissotel Executive Club Lounge led by Joanna. We thank you very much and... More 

Nashville, Tennessee
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 10, 2015

This was my 2nd extended stay at Swissotel, Kunshan. Both times the staff have been extremely helpful and gracious. I stayed in the upper floors which allowed breakfast and happy hour in the concierge lounge on the 20th floor. The staff running that, Mary and Jerry, were great. The first time I stayed I got a survey request and I... More 

Was this review helpful? Yes
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Thank you very much for your detailed comments. It is particularly pleasing to read how helpful and gracious our colleagues were. I will ensure your thoughts on your stay and the service in particular are passed on to all concerned. We hope to welcome you back again in the future. Best regards, Jesper More 

Kunshan
1 review
3 of 5 stars Reviewed July 8, 2015

Service and room make a good impression, but the comfort of sleep was not satisfactory. The bed is hard and uncomfortable, and the room was noisy. The room price was low, but meals are very expensive.

Review collected in partnership with Swissotel Hotels & Resorts

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear Patrick Thank you for taking the time to post a review following your stay with us here at Swissôtel Kunshan. In order to look into your comments further, I would be grateful if you could provide me further details pertaining to your stay at jesper.vilsoe@swissotel.com I look forward to hearing from you and to having the opportunity to welcome... More 

Sunnyvale, California
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed June 28, 2015

Excellent 2 day stay! * Arrival- friendly, happy & helpful staff * Checkin- quick & efficient - Ms. Anna a hospitality extraordinaire - No request unanswered, she is a great asset along with her team, Ms. Greta & Ms. Doreen. * Room - clean- requested more towels- showed up in a snap. * Dining - breakfast - ocean of choices,... More 

Was this review helpful? Yes
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Thank you for taking the time to post your review on your recent stay with us. It delights me to read your kind words about our hotel and staff, and we will ensure your feed back is passed on to the team. We look forward to welcoming you back soon. Best regards Jesper More 

Indiana
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 5, 2015

The hotel is great. rooms are not big. But they have very friendly staff. I have been travlling to China for many times for business, this is one of the best. It is a western friendly hotel. Internet is incredible fast. Everything is good. There is a lady named Joanna Wang, very professional and helpful. Even she is not on... More 

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear Joanna, thank you for your review following your recent stay. We very much appreciate your comments and thank you for recognizing Joanna Wang our Executive Club Lounge Manager. We do hope that we will welcome you again soon. Best regards, Jesper More 

DongGuan, China
Level Contributor
73 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed June 3, 2015

What a great hotel! From the time you arrive at the door the hospitality is terrific. English level of the staff is very high, communication is excellent. The hotel location is very good. Restaurants, parks, transportation nearby. The hotel is located along one of the Kunshan canals, with a park in easy walking distance. View from my room was outstanding.... More 

Was this review helpful? Yes
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

A huge thank you for your review and many positive comments, we truly appreciate it. We are also grateful for you taking the time to share your experience with the TripAdvisor community, particularly being a seasoned traveler and Top Contributor. The entire team are passionate and committed to deliver an exceptional level of service and it gives us all immense... More 

Cheddar, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 1, 2015

I stayed here two weeks with a break in between the weeks to Shanghai and Hangzhou. This hotel provided a great base for working in the Kunshan area and the service was incredible. Room was kept very clean and each evening the bed turned down. Executive lounge was available and well worth the extra. If you get any time out... More 

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear Michael It was our pleasure to welcome you to Swissôtel Kunshan and thank you for your many positive comments. We are delighted that we are your only choice in Kunshan and do hope to see you again soon. Best regards Jesper More 

Singapore
1 review
4 of 5 stars Reviewed May 27, 2015

This is not about just the hotel stay, it is far more than the home. It was indeed a memorable stay. They provides varies of service including the transportation arrangement, side-seeing references and others. Wish to come back soon!

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear Kang Ning Thank you for your review and recommendation of Swissôtel Kunshan. We are pleased that you enjoyed your time with us and in particular that we made you feel like “home”. It will be our pleasure to welcome you again soon. Best regards Jesper More 

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