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All 292 Kunshan hotels

Swissotel Kunshan

4.5 of 5 Hotel   |   No.387 Qianjin Middle Road, Kunshan 215300, China
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Swissotel Kunshan
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Ranked #1 of 292 Hotels in Kunshan
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
matthewleed2014 Suzhou
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224 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
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Suzhou
1 review
5 of 5 stars Reviewed 3 days ago NEW

The rooms were clean and quiet. I secifically asked for a quiet room, and the staff accomodated my request. As in any other hotel, there was slight banging around from the neighboring room, but did not impact my sleep.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear matthewleed2014 Thank you for taking the time to post a review of your recent stay with us. It gives me great pleasure to read how much you enjoyed our rooms and service, and we look forward to welcoming you back soon. Best regards Jesper Vilsoe General Manager jesper.vilsoe@swissotel.com More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I travel to Kunshan occasionally for business. I only use Swissotel Kunshan as I have found it superior to others in service, location, friendliness of staff and amenities. I cannot recommend this hotel highly enough.

Review collected in partnership with Swissotel Hotels & Resorts

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear Darren W We are so pleased to read you enjoyed your most recent visit and we wanted to take this opportunity to thank you for your frequent visits and for allowing us to be your Kunshan home. Best regards Jesper Vilsoe General Manager jesper.vilsoe@swissotel.com More 

barcelona
Reviewer
5 reviews 5 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed two weeks and my experience is very positive. Rooms are comfortable even though they are a bit small compared to similar hotels. Breakfast buffet is excellent: wide variety of fruits and one can make their one fresh made juice with the blender they provided. I made a healthy carrot and celery juice. I had dinner at hotel most... More 

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

It is gratifying to read how much you enjoyed your stay with us here at Swissôtel Kunshan. The team go all out "to revive the original meaning of hospitality" and it is rewarding when guests appreciate it. We truly appreciate your endorsement to colleagues and friends and look forward to having the opportunity to welcome you back again soon. Best... More 

Scotland, United Kingdom
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 2 weeks ago

A good choice, but the rooms are starting to show their age. Needs a bit more than sprucing up. Otherwise clean & a fairly safe bet, & should you encounter any problems, they will be resolved quickly.

Review collected in partnership with Swissotel Hotels & Resorts

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Thank you for taking the time to share your feedback with us. Happy to inform you that we are about to commence phase 1 of our extensive refurbish plan which includes guests rooms and public areas. We appreciate your continued support and look forward to welcome you back next time your travels take you to Kunshan. Best regards Jesper Vilsoe... More 

Karawang
1 review
4 of 5 stars Reviewed 3 weeks ago

Over all the service and its quality was good. The location and the atmosphere are amazing. Located in the center of city and main road make easy to travel and get public transportation. Have loyality member card program.

Review collected in partnership with Swissotel Hotels & Resorts

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear Dedy Thank you for taking the time to post your review of your recent stay. We are so pleased to read you enjoyed your visit and we wanted to take this opportunity to thank you for your frequent visits and for allowing us to be your Kunshan home. Best regards Jesper Vilsoe General Manager jesper.vilsoe@swissotel.com More 

Chicago
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Always a pleasure to stay there. Service is good, hotel is well apponted and clean. The associates in the executive club always know me by name and provide a very warm greeting. My biggest issue with the hotel is the need for more electrical outlets in the room.

Review collected in partnership with Swissotel Hotels & Resorts

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear Jtjf, Thank you taking the time to write a review and are proud to be your favorite hotel in Kunshan. We are glad you enjoyed our Executive Club Lounge and we are happy to advice you that we will be adding additional power sockets next to the bed side table in our guest rooms with our up-coming renovations. Thank... More 

Manchester, United Kingdom
1 review
4 of 5 stars Reviewed 4 weeks ago

I stay at this hotel a lot for my business travels when in the Kunshan area. The hotel is nice but not impressive. All of the rooms are okay but very tired looking now. The carpets, furniture fittings are very worn but the staff do try and keep it looking as clean as possible. The bathrooms too are worn but... More 

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear travelingmac83 Thank you for taking the time to write a review. We are glad to hear you enjoyed the cleanliness of our rooms, our brilliant English speaking team members as well as our food & beverage offering, however, apologize for your slight disappointment with our rooms. We thank you for your feedback and hope to have future opportunities to... More 

China
Contributor
11 reviews 11 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel was nice but not overly impressive. Had some issues trying to change a reservation the night before my stay but the staff tried their best. The room I stayed in was spacious and clean but had a bit of an odor. Also had to request an ironing board and iron which was not in the room. Nice bar... More 

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear dtbailla Thank you for taking the time to post your review on TripAdvisor following your recent stay with us. We are pleased to read your comments on our concierge service and our Crystal Bar, but are very disappointed to hear of the service issues you experienced trying to change your reservation the night before your stay as well as... More 

Sunnyvale, California, United States
Contributor
11 reviews 11 reviews
3 hotel reviews
4 of 5 stars Reviewed November 6, 2014

A co-worker arranged my first night in China at this hotel as a good place between the airport and Wuxi where I had to go the next day. The hotel was very functional and not extravagant past the lobby. The area was a little dead, though I learned later that there was an entertainment street with karaoke bars and similar... More 

Was this review helpful? Yes
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear BigCavePlug A huge thank you for taking the time to share your experience with the TripAdvisor community, particularly being a seasoned traveler and contributor. The entire team are passionate and committed to deliver an exceptional level of service and it gives us all immense pleasure that you enjoyed your stay with us and appreciated the service provided. We recognize... More 

Providence, Rhode Island
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 4, 2014

I can't say enough good things about this hotel and it's staff. I have never been treated with more respect and kindness in any other hotel. The staff is willing to go above and beyond to assist with any need. The hotel and amenities are just above the norm. My stay was pleasant and relaxing.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes 1
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear williamleob We were pleased to welcome you to Swissôtel Kunshan and I am delighted to hear that you enjoyed your experience with us. Thank you for all your feedback, especially regarding our friendly team. We appreciate your recommendation and do hope that we will see you again soon. Best regards Jesper Vilsoe General Manager jesper.vilsoe@swissotel.com More 

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Additional Information about Swissotel Kunshan

Address: No.387 Qianjin Middle Road, Kunshan 215300, China
Location: China > Jiangsu > Kunshan
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Swissotel Kunshan 4.5*
Number of rooms: 387
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Also Known As:
Swissotel Kunshan Hotel Kunshan
Swissotel Hotel Kunshan
Hotel Style:
#1 Business Hotel in Kunshan
#1 Spa Hotel in Kunshan
#1 Luxury Hotel in Kunshan
#7 Best Value Hotel in Kunshan

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