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Swissotel Kunshan

#1 of 296 Hotels in Kunshan
Certificate of Excellence
No.387 Qianjin Middle Road, Kunshan 215300, China
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Swissotel Kunshan
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Ranked #1 of 296 Hotels in Kunshan
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
GroovyM Johnson City, Tennessee
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243 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Johnson City, Tennessee
Top Contributor
122 reviews 122 reviews
21 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Was here for almost one week. Found the south side of hotel (odd rooms) were warmer and was told by front desk that I could change to an even numbered room where the air condition was cooler. I did so and was happy for the suggestion. Bed was firm. Very nice staff in the restaurant and bar area. Very friendly... More 

Was this review helpful? Yes
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear GroovyM Thank you for your feedback on your recent visit, of course we are happy to read that overall you felt positive about your stay. I can only apologize if any of the dinner buffet food was overcooked. These comments have been shared with the culinary team and we will ensure these problems do not occur again. Hope to... More 

Kunshan, China
1 review
5 of 5 stars Reviewed 2 weeks ago

everything looks great, each room has WIFI, everybody here is very friendly breakfast is very well also you can have good dinner the Hotel is very close to downtown there are also new Supermarkt (Shoppingmall) very close by Swissotel i spend great days here this Hotel is very recomandable

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear Walter O Thank you for taking the time to leave a review of your recent stay with us. It delights me to read your comments with regards to all aspects of your stay, especially your kind words about our staff and the level of service they provided. We value all feedback greatly and will ensure this gets relayed to... More 

Brisbane, Australia
1 review
5 of 5 stars Reviewed February 18, 2015

Always feel at home when I stay here great place to stay and very friendly staff Staff where always helpful and polite.i have now made a lot of new friends.Rooms are clean and quiet meals are quiet good to

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear Geoffrey H A huge thank you for your continued loyalty and support, we truly appreciate it. We look forward to welcoming you home to Swissôtel Kunshan again soon. Best regards Jesper Vilsoe – General Manager jesper.vilsoe@swissotel.com More 

Chapel Hill, North Carolina
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 17, 2015

We had the unusual experience of staying at Swissotel for two and a half months. We were on the Executive club level (recommended), in a gorgeous corner suite, and got very close to our many friends in the 20th floor lounge. The warm and accommodating service was excellent. We needed olives for martinis (not an ordinary offering), and someone got... More 

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear wjohnson925 Thank you so much for taking the time to leave a review of your recent stay with us. It delights me to read your about your experience with us, especially the service you received from the Swiss Executive Club Lounge team. All feedback is greatly appreciated so I will be sure to pass on your kind words to... More 

Queretaro, Mexico
1 review
5 of 5 stars Reviewed February 15, 2015

All employees in the hotel showed a high interest in my comfort and I think they are very committed to the values ​​of the company. The people is very kind and respectfull. When I was ready to leave I got surprised because of the gift in my bed. A lot of beautiful details.

Review collected in partnership with Swissotel Hotels & Resorts

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear ricardoo399 Thank you for your positive feedback following your recent stay at Swissôtel Kunshan. We are delighted that you enjoyed your time with us and hope that we will welcome you again. Best regards Jesper Vilsoe General Manager jesper.vilsoe@swissotel.com More 

1 review
5 of 5 stars Reviewed February 9, 2015

If u ever visit this hotel keep a look out for jesper and fergus and have a talk to them,great guys make u feel at home when u miss your real home! Great service great personal a great hotel! :) Happy!

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear Jimmi S Thank you for taking the time to post a review on Tripadvisor following your recent stay with us. We are so pleased to read you enjoyed your visit and we want to take this opportunity to thank you on behalf of the entire hotel team for making us your Kunshan home. We hope to welcome you back... More 

1 review
5 of 5 stars Reviewed February 2, 2015

I can highly recommend Swissotel in Kunshan. I stayed there for christmas with my boyfriend, mother in law and my friend. I can not think of anything that should have been different. Everyting was perfect! The rooms vere quiet, clean, spacy, very modern and had a fantastic view over the city from 27th floor. The food was delicious - SO... More 

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear Pia B Thank you very much for your wonderful review following your recent stay with us. We are pleased to read you and your family had a memorable experience with us and we hope to welcome you back to the hotel in the future. Best regards Jesper Vilsoe General Manager jesper.vilsoe@swissotel.com More 

Lahti, Finland
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 27, 2015

Hotel was mostly really good. The location and inhouse restaurants were a little challengin in the evening for dinner. Expensive to eat at the hotel and other restaurants a little far from the location.

Review collected in partnership with Swissotel Hotels & Resorts

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear mohla, Thank you so much for taking the time to leave a review of your recent stay with us. We are located in the centre of the CBD area, with easy access to both East and West downtown Kunshan and walking distance to convenience stores, shopping, dining, entertainment and parks. In the hotel we offer 3 very unique dining... More 

Heidenheim, Germany
1 review
4 of 5 stars Reviewed January 15, 2015

A easy and pleasant stay during 10 days. Room was clean and sufficient. Breakfast buffet is once-a-kind. Various international food. Unfortunately to much to try everything. Lobby team always very helpful.

Review collected in partnership with Swissotel Hotels & Resorts

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GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear 75thomasz Thank you very much for selecting Swissôtel Kunshan, for your recent trip to Kunshan, and thank you also for taking the time to post such a nice comment. I am glad to hear that you enjoyed our extensive international breakfast buffet at Café Swiss and the helpfulness of our front desk team. We look forward to welcoming you... More 

Bielsko-Biala, Poland
2 reviews
5 of 5 stars Reviewed January 2, 2015

Very quiet and comfotable rooms, lot of services, nice,helpful and kindly staff. Useful room equipment - fridge, coffee machine, iron & board in room. Very good internet connection. Overwhelming breakfast - lot of food type, very kind service, tasty.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear 373lukaszk Thank you so much for taking the time to leave a review of your recent stay with us. It delights me to read about your experience with us, especially the service received from all our team. All feedback is greatly appreciated so I will be sure to pass on your kind words. We hope to welcome you again... More 

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