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Extended Stay America - Greensboro - Wendover Ave. - Big Tree Way

2.0 of 5
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4317 Big Tree Way, Greensboro, NC 27409
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Extended Stay America - Greensboro - Wendover Ave. - Big Tree Way
Best prices for: 1 room 1 guest
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Ranked #55 of 75 Hotels in Greensboro
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34 reviews from our community

Traveler rating
    7
    4
    3
    9
    11
See reviews for
6
5
4
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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    (34)
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    (11)
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    (10)
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    (5)
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    (8)
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1 review
1 of 5 stars Reviewed March 9, 2015

The front desk staff were friendly but the room was horrible. No towels in the bathroom, no curtain on the window, equipment was left behind in the room. No knocking on the door. The room service just opened it. It was honestly the worst stay ever. I do not recommend it to anyone

Was this review helpful? Yes
North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 5, 2015

First I would like to stay that the guy on the front desk, I think his name was Jonathan, was great! He had a smile on his face as soon as I walked through the door. He listened to everything I had to say and none of my request were out of his reach. He made sure I had everything... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Greensboro - Wendover Ave. - Big Tree Way, responded to this review

John - Thank you for telling us about your stay. We are so pleased to hear that our staff, especially Jonathan, provided you with quality service. In response to your feedback, we will have our housekeeping staff make sure our rooms smell fresh and clean prior to our guest's arrival. Thank you again for your review. We hope to see... More 

Orange County, California
Contributor
12 reviews 12 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed December 13, 2014

So I booked this on hotwire, so yes it was cheap. I frequently am on the road and stay at my share of hotels.....but this was a first for me, the hotel is right next to a go-cart track. Maybe its not a problem during the week, but apparently the go-carts run to about midnight on Friday and Saturday nights.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Greensboro - Wendover Ave. - Big Tree Way, responded to this review

Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that the room was too loud. To make sure this doesn't happen again, I am ensuring that guests are put away from the race track. We appreciate your comments, as it will only help us to improve. To discuss further,... More 

Greensboro, North Carolina
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 11, 2014

I stayed there with my girlfriend on march 3, 2014. the room was clean, we stayed on the backside of the 3rd floor. the sheets were clean and neat. for the price you can't beat it. customer service desk clerk was nice.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Greensboro - Wendover Ave. - Big Tree Way, responded to this review

Thank you so much for sharing your experience with us. I am proud of our staff for being helpful and friendly. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. More 

King, North Carolina, United States
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 7, 2014

Upon check in and check out, the staff was friendly and very knowledgeable. Our room was next to the lobby. When we went to the room, it looked clean. The room was spacious and had a full size fridge, a 2 burner stove, 8 cabinets in the kitchen, a tiny bathroom. The dresser had 4 drawers in which 1 was... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Greensboro - Wendover Ave. - Big Tree Way, responded to this review

Gayle - Thank you for the feedback about your stay at our hotel. We appreciate the kind comments about our staff being kind ; however, we apologize that there was a lot of noise as well as the dresser being broken. I met with our staff, and we will be correcting maintenance issues to ensure that the broken dresser is... More 

Marietta, Georgia
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 of 5 stars Reviewed November 4, 2014

First room I got was unmade and uncleaned. The TV was on and there was trash everywhere. I go back to the lobby get a new room. Trash everywhere in room two, sticky and covered with grossness. The bedding was the consistency of the tissue paper on a doctor's examination table. I would sleep in my car before I would... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Greensboro - Wendover Ave. - Big Tree Way, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation with the cleanliness issues in your rooms that you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am ensuring that all rooms are thoroughly cleaned and inspected daily before being assigned. I am grateful for... More 

Poolesville, Maryland
2 reviews
1 of 5 stars Reviewed September 3, 2014

The hotel room, particularly the air conditioner, was in bad shape and needed a deep clean. The ac would kick on, filling the room with cigarette smell, and make the room freezing. It would then turn itself off and the room would grow very hot. The temperature gauge was stuck at 69 degrees. We had a late check-in and the... More 

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed August 14, 2014

I stayed @ the property last night & not only did I see operations of both drug dealing & prostitution but several drunk guests were in the back lot of the property partying and making noise until 4am then to put the icing on the cake the bathroom in our room ran none stop!! Then this morning close to check... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Greensboro - Wendover Ave. - Big Tree Way, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so disappointed the read of the poor service you received from our front desk staff. As this hotel's manager, I will be meeting with them to review customer service standards and guest check-out procedures so that your experience is not repeated. As well,... More 

A TripAdvisor Member
5 of 5 stars Reviewed August 10, 2014

We had 4 rooms for four nights, and we want to commend the staff for their exceptional service and hospitality! Carmen, Jackie, Mia and so many others at the front desk, housekeeping and maintenance were always quick to serve with smiles.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Greensboro - Wendover Ave. - Big Tree Way, responded to this review

We appreciate you taking the time to write such a wonderful review. We are glad to read that you were pleased with our staff and your comfortable stay. We are proud of staff for providing you with exceptional service. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you... More 

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