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Extended Stay America - Greensboro - Wendover Ave. - Big Tree Way

2.0 of 5
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4317 Big Tree Way, Greensboro, NC 27409
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Extended Stay America - Greensboro - Wendover Ave. - Big Tree Way
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38 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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    (13)
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 1, 2015 via mobile

My family needed a hotel due to plumbing issues at our home! We decided to go here b/c we have stayed before. The checkin lady Charnell asked did we want smoking on non-smoking I have young children so I say non.She gets us rooms side by side and we proceed to our rooms! The check in area looks ok, so... More 

Was this review helpful? Yes 1
tampa
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 30, 2015

This hotel has seen better days. When we arrived the room smelled of smoke, so we changed rooms. The new room didn't smell, well not of smoke. There was a hole from someone punching the bathroom door, there was mold around the bathroom tub, and when we turned on the refrig, it leaked all over the floor. The other doors... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Greensboro - Wendover Ave. - Big Tree Way, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear about the room conditions you experienced. Please accept my apology. I discussed your comments with the team, and we are taking care of the mentioned maintenance issues and will be thoroughly inspecting rooms to ensure your experience is not... More 

Greensboro, North Carolina
Level Contributor
96 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed May 20, 2015

We got a room on the ground level. The room had a weird smell, and the A/C body was not fixed properly. On the plus side, the beds were comfortable, and the WiFi was decent. The best part was the staff, they helped us with all our requests quickly and made our stay here very pleasant. The hotel is located... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Greensboro - Wendover Ave. - Big Tree Way, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies that the AC unit in your room was not functioning properly. Still, I truly appreciate your comments regarding our staff and how they were able to accommodate your needs. Once more, thank you for posting your review. We look forward... More 

Smithfield, Virginia
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed May 6, 2015

I had stayed in an ESA hotel in Penn. which was built to purpose, great spaces and an outfitted kitchen with coffee maker, coffee packets & popcorn. That experience made us comfortable with stopping here. WRONG.This one was a re-make of an old chain motel. The freezer in the fridge was totally rusted/corroded & its door opened the wrong way... More 

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed March 9, 2015

The front desk staff were friendly but the room was horrible. No towels in the bathroom, no curtain on the window, equipment was left behind in the room. No knocking on the door. The room service just opened it. It was honestly the worst stay ever. I do not recommend it to anyone

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North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 5, 2015

First I would like to stay that the guy on the front desk, I think his name was Jonathan, was great! He had a smile on his face as soon as I walked through the door. He listened to everything I had to say and none of my request were out of his reach. He made sure I had everything... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Greensboro - Wendover Ave. - Big Tree Way, responded to this review

John - Thank you for telling us about your stay. We are so pleased to hear that our staff, especially Jonathan, provided you with quality service. In response to your feedback, we will have our housekeeping staff make sure our rooms smell fresh and clean prior to our guest's arrival. Thank you again for your review. We hope to see... More 

Orange County, California
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed December 13, 2014

So I booked this on hotwire, so yes it was cheap. I frequently am on the road and stay at my share of hotels.....but this was a first for me, the hotel is right next to a go-cart track. Maybe its not a problem during the week, but apparently the go-carts run to about midnight on Friday and Saturday nights.... More 

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Manager_11525, General Manager at Extended Stay America - Greensboro - Wendover Ave. - Big Tree Way, responded to this review

Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that the room was too loud. To make sure this doesn't happen again, I am ensuring that guests are put away from the race track. We appreciate your comments, as it will only help us to improve. To discuss further,... More 

Greensboro, North Carolina
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed December 11, 2014

I stayed there with my girlfriend on march 3, 2014. the room was clean, we stayed on the backside of the 3rd floor. the sheets were clean and neat. for the price you can't beat it. customer service desk clerk was nice.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Greensboro - Wendover Ave. - Big Tree Way, responded to this review

Thank you so much for sharing your experience with us. I am proud of our staff for being helpful and friendly. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. More 

King, North Carolina, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 7, 2014

Upon check in and check out, the staff was friendly and very knowledgeable. Our room was next to the lobby. When we went to the room, it looked clean. The room was spacious and had a full size fridge, a 2 burner stove, 8 cabinets in the kitchen, a tiny bathroom. The dresser had 4 drawers in which 1 was... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Greensboro - Wendover Ave. - Big Tree Way, responded to this review

Gayle - Thank you for the feedback about your stay at our hotel. We appreciate the kind comments about our staff being kind ; however, we apologize that there was a lot of noise as well as the dresser being broken. I met with our staff, and we will be correcting maintenance issues to ensure that the broken dresser is... More 

Marietta, Georgia
Level Contributor
6 reviews
5 hotel reviews
1 of 5 stars Reviewed November 4, 2014

First room I got was unmade and uncleaned. The TV was on and there was trash everywhere. I go back to the lobby get a new room. Trash everywhere in room two, sticky and covered with grossness. The bedding was the consistency of the tissue paper on a doctor's examination table. I would sleep in my car before I would... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Greensboro - Wendover Ave. - Big Tree Way, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation with the cleanliness issues in your rooms that you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am ensuring that all rooms are thoroughly cleaned and inspected daily before being assigned. I am grateful for... More 

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