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Greensboro Marriott Downtown

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304 N. Greene Street, Greensboro, NC 27401
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1 room 1 guest
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Greensboro Marriott Downtown
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238 Reviews from our TripAdvisor Community

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Traveler rating
    60
    87
    52
    28
    11
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50
44
15
105
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (238)
  • Mar-May only
    (70)
  • Jun-Aug only
    (60)
  • Sep-Nov only
    (64)
  • Dec-Feb only
    (44)
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New Jersey/USA
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We didnt get to our room until 10pm and looking forward to a good nights sleep after moving my son out of his apartment all day long. I knew we had a 10 hour trip ahead of us the next day and looking forward to a quiet night. We had stayed at this hotel before because my son went to... More 

Was this review helpful? Yes
Terry H, General Manager at Greensboro Marriott Downtown, responded to this review

Dear jmpNewJersey Thank you for responding to Tripadvisor regarding your recent stay with us at the Greensboro Marriott Downtown. First and foremost I want to apologize about the negative experience that you encountered. It is our goal to exceed all of our guest's expectations and in this case we did not. We strive to have excellent customer service and we... More 

Chantilly, Virginia
Level Contributor
100 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We attended a wedding in Marriott downtown along with 250 guests. Unfortunately, the hotel did not have a shining touch and looked worn. On the plus side, the lobby was quite spacious. Although they offer valet parking, we did not find anybody to take charge of our car and had to park ourselves in the adjoining structure. Once in the... More 

Was this review helpful? Yes
Terry H, General Manager at Greensboro Marriott Downtown, responded to this review

Dear Csserious Thank you for your feedback from your recent stay with us at the Greensboro Marriott Downtown. We want to apologize for our bellman not being available at the time you wanted to valet park your vehicle. This is not our standard, and I have addressed this problem. We also apologize about the seating issues in the ballroom where... More 

SassyLKM
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Stayed here two nights for a work trip. After a day of airline hassles we got to the hotel to check in around 10pm and were greeted by friendly staff who kindly let us know the restaurant was open for another hour, so we'd be able to get dinner after dropping our bags. The room was fine, spacious enough for... More 

Was this review helpful? Yes
Terry H, General Manager at Greensboro Marriott Downtown, responded to this review

Dear Sassy, Thank you for responding to Tripadvisor regarding your recent stay with us at the Greensboro Marriott Downtown. We are very happy to hear that you were very satisfied with the service and accommodations you received. Thank you again for your valuable feedback, and we hope to see you again soon. More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

This hotel was absolutely beautiful, from the building top the staff. I believe you can stay at a amazing hotel but if the staff is not right your stay will be thrown off. The Marriott staff was so accomandating to my husband and myself as well as our guests from start to finish. If something went wrong it was fixed... More 

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Terry H, General Manager at Greensboro Marriott Downtown, responded to this review

Dear Leilani We are extremely excited to hear your had a amazing experience during your wedding weekend. This is a special time and we are thrilled that you enjoyed our property while having your wedding. Thank you for your kind words about our staff and Hotel. We hope to see you again soon. More 

Greensboro, North Carolina
Level Contributor
65 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The mobile app check in/out were great. The receptionist who gave me my room key was very friendly and helpful. The room was on the 7th floor and was nicely updated. Small refrigerator was nice to have. Nice bathroom with tile floor and shower walls and a large sink/vanity area. Had a hard time finding the ice bucket which was... More 

Was this review helpful? Yes
Terry H, General Manager at Greensboro Marriott Downtown, responded to this review

Dear Deborah, Thank you for your feedback regarding your recent stay with us at the Greensboro Marriott Downtown. We are glad you enjoyed the mobile app during check in. For future use we do have refrigerators upon request. We apologize for the flaking paint issue. We have address that immediately. Thank you again for your valuable feedback. More 

Roanoke, Virginia
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed July 27, 2015

Everything about the hotel was great. The room was clean, beds comfy and the front desk women were outstanding. We didn't eat or drink at the hotel, but that option was available. I can not say enough good things about the lady that checked us in..........outstanding!!!

Was this review helpful? Yes
Terry H, General Manager at Greensboro Marriott Downtown, responded to this review

Dear Craig, Thank you very much for the kind words about your stay with us at the Greensboro Marriott Downtown. We are excited you thought the Hotel was great, and the front desk was outstanding. We hope you return to enjoy another great experience. More 

Hershey, Pennsylvania, United States
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed July 7, 2015

As a Platinum member, i have seen good and bad Marriotts and those in between. Unfortunately this Marriott does not shine all too well. Check in went okay. I was asked for government ID and provided the same document our company has used, all over the country thousands of times. I was told that they can make an "exception" as... More 

Was this review helpful? Yes 1
Terry H, General Manager at Greensboro Marriott Downtown, responded to this review

Dear Sir, Thank you for taking the time to complete a Tripadvisor review of our property. Your input is valuable to us. We are sorry that we did not meet your expectations during your recent stay. Should you ever decide to visit Greensboro in the future, we hope that you will give us an opportunity to show you the definition... More 

Lynchburg, Virginia, United States
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 2, 2015

The property was under some exterior renovation. Hotel looked a little dated but the experience was great. We were upgraded to a better room upon check in and the front desk staff did a great job helping us accommodate our daughters allergies. We though the pool was very nice - very clean, well lit, warm, and open late.

Was this review helpful? Yes
Terry H, General Manager at Greensboro Marriott Downtown, responded to this review

Dear Richard, We are glad you enjoyed your experience with us at the Greensboro Marriott Downtown. It was our pleasure to assist you with your daughter's allergies. We are glad you received a room upgrade and thank you for your great comments about our pool. More 

Stedman, North Carolina
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 30, 2015

Attended a show at the Carolina Theatre and needed a downtown Hotel within walking distance of the theatre. The is in good location and is designed for people that travel alot. Nice features and good staff.

Was this review helpful? Yes 2
Terry H, General Manager at Greensboro Marriott Downtown, responded to this review

Dear Phillip, We appreciate your feedback regarding your stay with us at the Greensboro Marriott Downtown. We are glad you were able to go to a show within walking distance of the Hotel. Thank you for your kind words about our staff. We hope you return to the Greensboro Marriott Downtown so we can treat you like the valued Marriott... More 

Imperial, Missouri
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed June 26, 2015

The room had the smallest hotel bathroom I have ever used and that is the main reason for the poor review. I did talk to some other people in our group and their bathrooms were bigger. The hotel and rooms were nicely decorated and I liked the beds, linens, and pillows, but my husband did not. The pool is indoors... More 

Was this review helpful? Yes 1
Terry H, General Manager at Greensboro Marriott Downtown, responded to this review

Dear Rhonda, Thank you for taking the time to respond to Tripadvisor regarding your recent stay at the Greensboro Marriott Downtown. We apologize you felt your bathroom was to small in your room. We do thank you for your comments about our beds, linen, and pillows. We hope you come back to the Greensboro Marriott Downtown so we can treat... More 

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