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Hilton Garden Inn Washington DC / Greenbelt

3.0 of 5 7810 Walker Dr, Greenbelt, MD 20770
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Certificate of Excellence 2014
Hilton Garden Inn Washington DC / Greenbelt
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Hilton Garden Inn Washington DC / Greenbelt
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329 reviews from our community

Traveler rating
    162
    99
    37
    14
    17
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105
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123
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, Georgia
Top Contributor
78 reviews 78 reviews
34 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed yesterday NEW

I was far from pleased when i arrived at this Hilton Garden Inn. It looks trendy and nice but the entire hotel feels very cramped. The rooms had a odd cleaning spray smell to them and were very loud. every device seamed to make a sound. i wont stay here again and i don't recommend it

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Raleigh, North Carolina, United States
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our 4-team hockey organization stayed here during a hockey tournament. We booked everything through Marilyn and she was fantastic and communicated every step of the way. The hotel is clean, the staff is excellent, and it is conveniently located to anything you may need.

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Ahmad E, General Manager at Hilton Garden Inn Washington DC / Greenbelt, responded to this review

Thank you so much for your wonderful feedback, I’m glad to learn about your satisfaction with the hotel and our team members, particularly Marilyn as she is an exceptional member of our team and family at the Hilton Garden Inn Greenbelt and I will make sure to recognize her for a job well done. Thank you for your business and... More 

DC
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was pleased with the quick check-in and spacious room. Stayed for New Year's Eve. THe 1 bedroom suite was very large and has 2 separate areas with 1 1/2 baths. More than adequate space. Went down to use the pool and gym, however the indoor pool is only open after 5pm (sucks) and the gym smelled so bad I... More 

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Ahmad E, General Manager at Hilton Garden Inn Washington DC / Greenbelt, responded to this review

We’re sorry we didn’t provide the quality of amenities you deserved during your recent stay at our hotel .We apologize for the issue with the fitness center and I can assure you that’s not typical in our hotel. We are working with our maintenance and housekeeping team to ensure the situation doesn’t happen again. I would like to also thank... More 

Willow Spring, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Very convenient to highways and ice rinks for my son's hockey tournament. TGIFriday's next door was very convenient, but EXTREMELY slow in service. The hotel provided breakfast for our team in a separate room which was included in our room cost - very nice feature! Staff was extremely pleasant and helpful. Room was very comfortable. The AC took a bit... More 

Review collected in partnership with Hilton Garden Inn

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Ahmad E, General Manager at Hilton Garden Inn Washington DC / Greenbelt, responded to this review

Thank you for taking the time to provide us with your feedback as we are always looking for ways to improve our customer experience. I will definitely share your experience with the team to better serve you on your next visit. We also appreciate your positive feedback! Sincerely, Ahmad Erbinieh General Manager, Hilton Garden Inn Washington DC/Greenbelt More 

Pawcatuck, CT
Contributor
14 reviews 14 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We picked up this hotel via a site where you learn the hotel after you pay. The rate for a 3 star hotel was fair. Unfortunately the hotel was far from 3 star. We arrived late and did not pay much attention to the room until the next morning. It was then we realized how dirty the room was >... More 

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Ahmad E, General Manager at Hilton Garden Inn Washington DC / Greenbelt, responded to this review

thank you for your review and I am so sorry you found your bathroom unacceptable. I can assure you that is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room and bathroom clean; my apologies. I hope you consider staying with us again. We’d love to have you as... More 

1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

The front desk was very unprofessional. Their service was horrible. They were very unaccommodating and unwilling to help. Took the shuttle to the metro for a trip into DC and when I called the hotel for the shuttle to pick us up I was told it would be 45 mins because the driver was on lunch. There were other guests... More 

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Ahmad E, General Manager at Hilton Garden Inn Washington DC / Greenbelt, responded to this review

Thank you for your review. We sincerely apologize for the unacceptable level of service that you experienced. We try our best to make sure all of our guests have a rewarding stay, and we are very sorry that we did not achieve that. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll... More 

Cincinnati, Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

I travel on business on occasion and have a very limited budget. I was very happy with this property and will stay again. The room size was fine and not too old, the bed average, the bathroom was clean and the service was good. Beats paying three times the amount for being in the city.

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Ahmad E, General Manager at Hilton Garden Inn Washington DC / Greenbelt, responded to this review

Thank you so much for taking the time to share your experience with us. At the Hilton Garden Inn Greenbelt, it is always our goal to provide our guests with warm, friendly service, comfortable accommodations, and exceptional value. We are honored you chose to stay with us! Sincerely, Ahmad Erbinieh General Manager, Hilton Garden Inn Washington DC/Greenbelt More 

Greenbelt, United States
1 review
4 of 5 stars Reviewed December 19, 2014

Which made sleeping by yourself in a King Size Bed weird and lopsided. Also, the food was pretty good and the breakfast was on point. Free water and coffee in the lobby. shower could use a little more pressure but overall I have no terrible reviews. I would stay here again for business. Definitely not a vacation kind of hotel.

Review collected in partnership with Hilton Garden Inn

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Ahmad E, General Manager at Hilton Garden Inn Washington DC / Greenbelt, responded to this review

Thank you for your review of your recent experience at our hotel. I am very sorry that you had to deal with the bed comfort control as it takes some time for the bed to adjust. The good news, we are replacing all of our beds during the next 4 weeks and you shouldn’t have any issues during your next... More 

Greenbelt, Maryland
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 19, 2014

From Check in to check out, the staff at the Hilton Gardens provides excellent service. The breakfast always greets you with a warm smile, the chefs make everything to order, and the room is inviting and comfortable way to start your day.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Ahmad E, General Manager at Hilton Garden Inn Washington DC / Greenbelt, responded to this review

WOW! What a wonderful review! I am glad to hear that my Team has made your stay memorable. We appreciate your loyalty and we look forward to your next visit soon. You can always count on us! Sincerely, Ahmad Erbinieh General Manager, Hilton Garden Inn Washington DC/Greenbelt More 

Northern VA
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed December 16, 2014

Stayed at this HGI this past weekend after having made an online reservation four months prior, only to discover at check-in that THEY DIDN'T HAVE IT. Don't know where the mistake happened (I received plenty of e-confirmations) but if you book in advance, you NEED to call and confirm prior to arrival. Hotel is otherwise comfortable and very clean, with... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Ahmad E, General Manager at Hilton Garden Inn Washington DC / Greenbelt, responded to this review

Thank you for sharing your feedback with us! I am very sorry to learn that we were unable to locate your reservation. Sometimes we experience a glitch in the system but I can assure you that doesn’t happen on regular basis. I also would like to thank you for recognizing our team for the service they provided and I will... More 

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Additional Information about Hilton Garden Inn Washington DC / Greenbelt

Address: 7810 Walker Dr, Greenbelt, MD 20770
Phone Number:
Location: United States > Maryland > Greenbelt
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Washington DC / Greenbelt 3*
Number of rooms: 155
Reservation Options:
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Also Known As:
Hilton Garden Inn Washington Dc / Greenbelt Hotel Greenbelt
Hilton Garden Inn Greenbelt
Hilton Greenbelt

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