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Reagan Resorts Inn

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938 Parkway, Gatlinburg, TN 37738 (Formerly Quality Inn at the Convention Center)
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Reagan Resorts Inn
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135 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Taylors, South Carolina
Level Contributor
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

The room was very clean and comfortable beds. Great location. Staff helpful and very friendly breakfast was good could use updating but for older motel it was great. I was so impressed w how clean it was

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Lafayette, Indiana
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Downtown Gatlinburg, Tennessee location and easy access to the Great Smoky Mountain National Park. But then again - There are several hotels in downtown Gatlinburg, Tennessee. Reserved a room that was supposed to be Two Queen Beds and a Queen Sofa Sleeper (supposed to sleep Six). What we got was a room with Two Queen Beds, a Twin Sofa Sleeper,... More 

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Ararat, Virginia
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We enjoyed Reagan Inn. The location was great, the breakfast is awesome, staff was really nice. The only two drawbacks are the pool was not heated (nice size and stayed open until 10:30pm) and it was cold. Also the balconies are not private. We didn't spend a whole lot of time in the room and it was nice for what... More 

Was this review helpful? Yes
Walter Y, Public Relations Manager at Reagan Resorts Inn, responded to this review

We thank you for taking the time to review your recent stay with us. We also thank you for the kind words about our staff. We have a great group working for us and they do everything they can to make sure our guests enjoy their stay. The suggestions you have pointed out about our pool and balconies have been... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Visited Gatlinburg for my boyfriend's 43rd birthday...I was unsure about booking this hotel because of other reviews..After looking at pictures and reading reviews I decided (with my boyfriends opinion also) to book the room...Make a long story short the room was Awesome!!..Nice king size bed w/ firm mattress, soft pillows,fridge, microwave. Air conditioner that worked perfectly fine.. Nice and Clean!... More 

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Walter Y, Guest Relations Manager at Reagan Resorts Inn, responded to this review

Thank you for taking the time to review your recent stay with us. We take pride in our housekeeping staff. They are wonderful and we will make sure they are aware of your kind words for their department. We are glad you enjoyed your stay with us and look forward to have you as a returning guest. Please let your... More 

north canton, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

We booked this room for a one night close to everything in Gatlinburg. I booked a king room with Garden tub (the pictures posted by management show it as a jacuzzi tub). We checked in, the girl at the desk gave us our room keys and said nothing else. I asked how to get to the room and she said... More 

Was this review helpful? Yes 1
Walter Y, Guest Relations Manager at Reagan Resorts Inn, responded to this review

Our guests are very important to us and we are sorry that problems arose during your stay. We have discussed all your issues with our staff and we have implemented additional front desk training. The jacuzzi rooms and garden tub rooms are two seperate room types and we are sorry for the confusion there. Please accept our apology for the... More 

Clinton, Tennessee
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

The photos and overall advertisement on website are not even close we were place in a room with two queen beds unfinished furniture and a TV that would not work we were told that they would give us an old TV that they did not have anymore flat screens TV to offer, we saw two different bugs one for sure... More 

Was this review helpful? Yes 1
Walter Y, Public Relations Manager at Reagan Resorts Inn, responded to this review

We certainly apologize for the problems you encountered during your stay with us. Our guests are important to us and we take all complaints seriously. Our housekeeping and maintenance have been informed on the issues you encountered. We have also given the breakfast attendant additional training in providing better customer service. Again we are sorry you were disappointed in our... More 

4 of 5 stars Reviewed 2 weeks ago

Room was very nice and clean. Not the most up to date place but was still nice. I requested a pool side balcony instead of the rooms with the concrete wall view, but I didn't get that. Breakfast was good (waffles, toast, bagels, cereal, coffee, orange juice). Parking was good but is kind of hard to get in and out... More 

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Walter Y, Guest Relations Manager at Reagan Resorts Inn, responded to this review

We appreciate the review on our location. Traffic in Gatlinburg does get very congested at times and we know how frustrating that is. Sorry for that inconvenience. We are glad you enjoyed your stay with us and look forward to seeing you again. Sincerely, Micki Proffitt Guest Service Manager More 

4 of 5 stars Reviewed 2 weeks ago

Where Do I Start? This Place Is In The Prime Location, Perfect For Shoppers! The Room Was Very Nice. Clean Sheets, Nice Clean Carpets, Restful Sleep The breakfast was very good, the server was very friendly and talkative! :) The Maids Did An A++ Job! The Pool Was Not What I Expected, But It Was Still Pretty Relaxing. There is... More 

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Walter Y, Guest Relations Manager at Reagan Resorts Inn, responded to this review

We want to thank you for writing a quick review on our location. We appreciate any and all feedback from our guests. We have addressed the issue you reported about the soda machine. Thank you for making us aware. We try our best to address all issues as soon as they are reported to the front desk. We are very... More 

Kingsport, Tennessee
Level Contributor
44 reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

If you are planning in staying here for the views or pool, stay elsewhere. The photos on tripadvisor look NOTHING like the actual rooms. The balcony view options are poolside or concrete wall. Note that the outside balconies are not smoke free nor is the pool area, so it is a bit uncomfortable for non smokers, and there were MANY... More 

Was this review helpful? Yes 1
Walter Y, Guest Relations Manager at Reagan Resorts Inn, responded to this review

Thank you for taking the time to write a review on your recent stay with us. We appreciate your feedback on the areas we need to improve to better our property. Being that we are located right on the main strip of Gatlinburg it is hard to get a good view due to all the tall buildings surrounding us but... More 

Louisville, Kentucky
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The hotel charged 101.46 on 7-13-15 and 101.46 on 7-14-15 in addition to the amount of 349.00 which was agreed upon. What made me check this was that we stayed one extra day which the hotel charged us 89.00 for, which I signed receipt for. I was checking or the 89.00 when I found these two amounts on my bank... More 

Was this review helpful? Yes 2
Walter Y, Guest Relations Manager at Reagan Resorts Inn, responded to this review

We are glad you took the time to write a review on your recent stay with us. Being that you booked through a third party they do not include tax in there quotes which means the price will be slightly higher upon arrival. Gatlinburg's tax rate is higher than most and we are again sorry for that confusion. We always... More 

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