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Reagan Resorts Inn

2.0 of 5 938 Parkway, Gatlinburg, TN 37738 (Formerly Quality Inn at the Convention Center)
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Reagan Resorts Inn
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Reagan Resorts Inn
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112 reviews from our community

Traveler rating
    36
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    16
    20
    15
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34
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10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Statesville, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We just loved this place.We wanted to see the beautiful Lights and to spend the night in Gatlinburg.This place was in a great location so we could easily walk to everything.The staff we encountered were verry friendly she was so helpfull .Great water pressure in shower& very clean room.A couple of drawbacks were that wifi didn't work as well as... More 

Was this review helpful? Yes 1
Walter Y, Manager at Reagan Resorts Inn, responded to this review

Thank you for staying with us! I'm glad you enjoyed your stay with us. Our goal is to ensure every guest enjoys a relaxing and comfortable stay. I'm glad you found our location to be excellent. Please consider staying with us again when you have an opportunity to visit the Smokies once again. Sincerely, More 

Dalton, Georgia
Top Contributor
52 reviews 52 reviews
3 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed November 9, 2014

This place was good for us.We wanted to see the beautiful fall colors&decided to spend the night in Gatlinburg.This place was in a great location so we could easily walk to everything.The staff & other guests we encountered were friendly.Great water pressure in shower&clean room.A couple of drawbacks were that wifi is advertised on the sign out front but it... More 

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JanetKoenig, Front Office Manager at Reagan Resorts Inn, responded to this review

Thanks so much for your stay review! I'm pleased to learn that your stay was enjoyable overall. We've had work done on the wifi recently and have invested hundreds of dollars in its upgrade in recent weeks, but I know how frustrating it can be when it goes out. Be assured that we're striving for consistently good access, and I... More 

Contributor
14 reviews 14 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 26, 2014

The pictures on the website are from another hotel. We were totally shocked to find out that what we booked was not what was advertised. They have updated pictures on the website to find that we were warped into that 70's show. To the credit of the staff that were working they put us up in a sister hotel, which... More 

Was this review helpful? Yes 1
JanetKoenig, Front Office Manager at Reagan Resorts Inn, responded to this review

Thank you for your comments. I regret that the accommodations assigned to you did not meet your expectations. However, please be assured that the photo(s) of the hotel that you call into question are, in fact, of and from the hotel and that we make no attempt to mislead prospective customers. We simply put, as every advertiser does, "our best... More 

Reidsville, North Carolina
1 review
5 of 5 stars Reviewed October 18, 2014 via mobile

Linda at the front desk was so helpful and pleasant. She made our stay in Gatlinburg wonderful. Linda is a true gem. Parking was tricky but again Linda helped us out!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Thank you Amy and Bobby

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JanetKoenig, Manager at Reagan Resorts Inn, responded to this review

I couldn't agree more, but thanks for your kind words regarding Linda! She does go the extra mile in ensuring guests' comfort. Hope to see you again soon! More 

London
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed October 16, 2014

Room clean, not extremely comfortable beds. Not a resort! No health facilities at all, unless you did what I did, I ran up and down the stairs for exercise. The pool was closed for the season- but it didn't look very nice anyway. If you have small children please don't let them out on balcony. Our rail was loose. The... More 

Was this review helpful? Yes 1
JanetKoenig, Manager at Reagan Resorts Inn, responded to this review

Thank you for your comments regarding your recent stay. I apologize if our name was misleading to you; the "Resorts" name references the resort destination of Gatlinburg vs. the hotel. We routinely stock sugar-free waffle syrup, and regret that it wasn't available to you. Several improvements are planned for this winter, and I invite you to return soon! More 

Amory, Mississippi
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 11, 2014

My wife and I booked this hotel thinking it would be a nice place to stay. After all, "Reagan" conjures up a mental image of America's "better days". And "Resort", surely it must be a classy place! Nope. The hallway floors are dark and dreary and full of ridges and lumps. Most rooms have only a neighboring wall to see... More 

Was this review helpful? Yes 1
JanetKoenig, Manager at Reagan Resorts Inn, responded to this review

Dear Perry, We truly apologize for the failed attempt to make you feel at home during stay. The technical problems with the WIFI is a Utility Company issue namely Charter Cable. Unfortunately, it leaves us at their mercy but we worked diligently with them to rectify this problem. The front desk will close in the late evening and all guest... More 

Rainelle, West Virginia
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 19, 2014 via mobile

This hotel is average & by no means a luxury resort. If your just looking for a place to sleep, shower & get back out in town then this is the place to be. It's right on the Parkway & far enough away from all the noise but right next door to the convention center. There is a nice looking... More 

Was this review helpful? Yes 1
JanetKoenig, Manager at Reagan Resorts Inn, responded to this review

We value your feedback and constantly look for new ways to provide that quality stay that our guests deserve. Our staff members work continuously to ensure our guests have the most enjoyable experience during their travels. Thank you again, we look forward to seeing you on your next visit to Gatlinburg. Best Regards, Janet K. More 

Hermitage, Tennessee
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 14, 2014

Went to Gatlinburg on spur of the moment. Surprised that any Hotel had any vacancy. There was a CLASSIC Car Convention in Gatlinburg and Pigeon Forge. This hotel is located in the middle of Gatlinburg, next to the City Convention Center. Good location. Check-in was smooth. Got to the room and it was a spacious room and clean. But the... More 

Was this review helpful? Yes 1
JanetKoenig, Manager at Reagan Resorts Inn, responded to this review

Dear Guest, The Hotel did have unexpected technical issues which could only be corrected by the utility Company. Our staff worked diligently with the Utility Company to expedite the repair issues. We sincerely regret, the inconvenience this had caused during your stay. We value your feedback and constantly look for new ways to provide that quality stay that our guests... More 

Charleston, West Virginia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 8, 2014

My boyfriend and I have stayed here before when we come to town so my friend and I stayed here on our girls weekend trip. My boyfriend called and reserved the room for us, to which he was told it would be 170 for the weekend and that I could pay for it with cash once we arrived. I go... More 

Was this review helpful? Yes 1
JanetKoenig, Manager at Reagan Resorts Inn, responded to this review

Dear Guest, We value your feedback and constantly look for new ways to provide that quality stay that our guests deserve. Our staff members work continuously to ensure our guests have the most enjoyable experience during their travels. I apologize for the discrepancies in the room rates and will look into the matter. We hope you still had a pleasurable... More 

Yadkinville, North Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed August 28, 2014

Rooms are old in need of repair. Location is good but, and onsite parking is OK if you can find a space, but the owners obviously do not care what their property looks like. I will not stay here again as there are much better hotels available in Gatlinburg.

Was this review helpful? Yes 1
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Additional Information about Reagan Resorts Inn

Address: 938 Parkway, Gatlinburg, TN 37738 (Formerly Quality Inn at the Convention Center)
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:2 star — Reagan Resorts Inn 2*
Number of rooms: 64
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Also Known As:
Reagan Hotel Gatlinburg

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