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Reagan Resorts Inn

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938 Parkway, Gatlinburg, TN 37738 (Formerly Quality Inn at the Convention Center)
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15% Reagan Rewards
Best prices for: 1 room 1 guest
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Reagan Resorts Inn
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Reagan Resorts Inn
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116 reviews from our community

Traveler rating
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    17
    20
    15
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10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lynchburg, Virginia
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My husband and I went to visit for the weekend. For the two of us the room was comfortable and included a small fridge and microwave. Everything was clean and there was a nice continental breakfast in the mornings which included waffles, muffins, bagels, juice, and some other odds and ends. The staff was not overly friendly but not rude.... More 

Was this review helpful? Yes 1
Walter Y, Front Office Manager at Reagan Resorts Inn, responded to this review

Thank you for staying with us on your recent trip to Gatlinburg. I apologize that you did not receive excellent customer service. Our goal is to exceed your expectations from all staff during your stay. Our pool has not opened from the winter season, We are expecting to have the pools cleaned and ready to be ready to open on... More 

Senior Contributor
25 reviews 25 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 23, 2015

I needed a last minute room for my husband and I to stay one night for Valentine's day because we wanted to karaoke/ drink that night and needed somewhere to stay. First the walking distance was perfect. Second the staff is amazing and very courteous and helpful! They were very nice and helpful over the phone to get me a... More 

Was this review helpful? Yes 2
Walter Y, Guest Relations Manager at Reagan Resorts Inn, responded to this review

I am glad to hear that you and your husband enjoyed your stay with us on your recent trip to the area. Your right our location is perfect for guests wanting to experience the downtown feel. The comfort of our guests are one of our top priorities and I am glad to hear you found the beds comfortable and relaxing.... More 

Statesville, North Carolina
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 17, 2015

We went back for a night again. Still the same friendly people beautiful room. This is located in the heart of Gatlinburg downtown proper. You are able to walk anywhere in town to see all the attractions. Very close to another nice winery Sugarland need to check them out. This is one of the nicer motels in Gatlinburg.

Was this review helpful? Yes 2
Walter Y, Guest Relations Manager at Reagan Resorts Inn, responded to this review

Thank you for your kind reviews of your recent stay with us. You are correct we are located in the heart of downtown and many guests enjoy this convenience. Please keep us in mind when traveling to Gatlinburg in the future. More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 15, 2015

Let me start by saying I read a lot of reviews before deciding to reserve a room here and was still a little reserved on my choice due to the other reviews... But we decided to go for it anyway. There was a new young lady at the front desk so I didn't get to meet Linda. But that's OK,... More 

Was this review helpful? Yes 2
Walter Y, Guest Relations Manager at Reagan Resorts Inn, responded to this review

Thank you for staying with us on your recent trip to Gatlinburg. We are glad you found the hotel comfortable and enjoyed your stay with us. Please keep us in mind when returning to Gatlinburg. Guest Services Manager, MickiP More 

Statesville, North Carolina
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 7, 2015

We just loved this place.We wanted to see the beautiful Lights and to spend the night in Gatlinburg.This place was in a great location so we could easily walk to everything.The staff we encountered were verry friendly she was so helpfull .Great water pressure in shower& very clean room.A couple of drawbacks were that wifi didn't work as well as... More 

Was this review helpful? Yes 1
Walter Y, Manager at Reagan Resorts Inn, responded to this review

Thank you for staying with us! I'm glad you enjoyed your stay with us. Our goal is to ensure every guest enjoys a relaxing and comfortable stay. I'm glad you found our location to be excellent. Please consider staying with us again when you have an opportunity to visit the Smokies once again. Sincerely, More 

Dalton, Georgia
Top Contributor
52 reviews 52 reviews
3 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed November 9, 2014

This place was good for us.We wanted to see the beautiful fall colors&decided to spend the night in Gatlinburg.This place was in a great location so we could easily walk to everything.The staff & other guests we encountered were friendly.Great water pressure in shower&clean room.A couple of drawbacks were that wifi is advertised on the sign out front but it... More 

Was this review helpful? Yes
JanetKoenig, Front Office Manager at Reagan Resorts Inn, responded to this review

Thanks so much for your stay review! I'm pleased to learn that your stay was enjoyable overall. We've had work done on the wifi recently and have invested hundreds of dollars in its upgrade in recent weeks, but I know how frustrating it can be when it goes out. Be assured that we're striving for consistently good access, and I... More 

Contributor
14 reviews 14 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed October 26, 2014

The pictures on the website are from another hotel. We were totally shocked to find out that what we booked was not what was advertised. They have updated pictures on the website to find that we were warped into that 70's show. To the credit of the staff that were working they put us up in a sister hotel, which... More 

Was this review helpful? Yes 1
JanetKoenig, Front Office Manager at Reagan Resorts Inn, responded to this review

Thank you for your comments. I regret that the accommodations assigned to you did not meet your expectations. However, please be assured that the photo(s) of the hotel that you call into question are, in fact, of and from the hotel and that we make no attempt to mislead prospective customers. We simply put, as every advertiser does, "our best... More 

Travelers are raving about these Gatlinburg hotels

Reidsville, North Carolina
1 review
5 of 5 stars Reviewed October 18, 2014

Linda at the front desk was so helpful and pleasant. She made our stay in Gatlinburg wonderful. Linda is a true gem. Parking was tricky but again Linda helped us out!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Thank you Amy and Bobby

Was this review helpful? Yes
JanetKoenig, Manager at Reagan Resorts Inn, responded to this review

I couldn't agree more, but thanks for your kind words regarding Linda! She does go the extra mile in ensuring guests' comfort. Hope to see you again soon! More 

London
Top Contributor
57 reviews 57 reviews
13 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed October 16, 2014

Room clean, not extremely comfortable beds. Not a resort! No health facilities at all, unless you did what I did, I ran up and down the stairs for exercise. The pool was closed for the season- but it didn't look very nice anyway. If you have small children please don't let them out on balcony. Our rail was loose. The... More 

Was this review helpful? Yes 1
JanetKoenig, Manager at Reagan Resorts Inn, responded to this review

Thank you for your comments regarding your recent stay. I apologize if our name was misleading to you; the "Resorts" name references the resort destination of Gatlinburg vs. the hotel. We routinely stock sugar-free waffle syrup, and regret that it wasn't available to you. Several improvements are planned for this winter, and I invite you to return soon! More 

Amory, Mississippi
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 11, 2014

My wife and I booked this hotel thinking it would be a nice place to stay. After all, "Reagan" conjures up a mental image of America's "better days". And "Resort", surely it must be a classy place! Nope. The hallway floors are dark and dreary and full of ridges and lumps. Most rooms have only a neighboring wall to see... More 

Was this review helpful? Yes 1
JanetKoenig, Manager at Reagan Resorts Inn, responded to this review

Dear Perry, We truly apologize for the failed attempt to make you feel at home during stay. The technical problems with the WIFI is a Utility Company issue namely Charter Cable. Unfortunately, it leaves us at their mercy but we worked diligently with them to rectify this problem. The front desk will close in the late evening and all guest... More 

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