We have gone to the Garden Plaza yearly for the last 6 years , often choosing it over other hotels because it was a family oriented hotel. This year we arrived to find parts of the interior ceiling hanging down from repair,were told the sections near the stream were closed and just a total state of disrepair. On the second... More

I booked this hotel on hotel.com. I arrived at the hotel. They didn't have the rooms that I requested, so I settled for other rooms. The clerk was more interested in eating her hot dogs than trying to provide excellent customer service.The rooms were dirty. The carpet had visible stains. The bathrooms were dirty, we didn't have towels in the... More

We have stayed here every time we have been to Gatlinburg for the last 3 to 4 years & we have been 1 to 2 times per year.. I absolutely love it BUT the Garden Plaza Hotel has went downhill in the last 6 months. We were not satisfied at all this time with the hotel itself. The people were... More

I read the reviews before we booked and we booked anyway and it was a very nice stay. The hotel is said to be haunted, that is one reason why we booked and the price was great. The room was clean, free of smell, the bed was great, the food wasn't bad, it was hot and the workers were friendly.... More

We always get great service here. Of course, it could be that we do not come inside and talk to the front desk when we are tired and/or hungry. We come in smiling and glad to be there. You can get discount price in the different motel/hotel books that are available at any rest area and even online (the prices... More

This was a great hotel. The tub was dirty but the housekeeper quickly cleaned it. If you want coffee before 7 a.m. bring your own coffeemaker. Had fridge in room. Staff was great and the breakfast was good! Very convenient location.

This property is in a good location, however the back building (assume its the pet building) that I stayed in, had black mold growing under the ac returns in the halls. The tile in the elevators were broken, and damaged. THe wall paper was peeling off the walls in both rooms I asked to be changed from. ac works so... More

We have alot of wonderful memories with this hotel. We have stayed here several times over the past 15 years. When Holiday Inn Sunspree Resort owned this place it was fantastic. You were lucky to get a room. The place was full of excitement around the Holidome area. There was so much to do. The rooms were very clean and... More

First off, this is an older hotel, pet friendly and within walking distance to the strip in Gatlinburg. If you are looking for a new, top of the line hotel with all the bells and whistles, look elsewhere. BUT, if you are looking for a place that is pet friendly and reasonably priced, this is your place. Do not enter... More