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Garden Plaza Hotel Gatlinburg


Garden Plaza Hotel Gatlinburg
Hotel class 3 of 5
520 Historic Nature Trail, (Formerly Holiday Inn SunSpree Resort), Gatlinburg, TN 37738
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Traveler Reviews

53% Do not recommend
3.0 of 5 stars 149 reviews
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By trip type
All (149)
[ Date ] [ Rating ]
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2 of 5 stars
FLASHWV123 1 contribution
West Virginia
Jun 24, 2009 | Trip type: Couples

I would not recommend this hotel to my family or friends. Positives: Location, Location Location, easy check-in and checkout process. Negatives: Hot breakfast was substandard, the door to our room would not open on the first attempt, the hotel is outdated, the general store and restaurant both have limited hours of operation, the outdoor pool was closed, the room was... more

Management response from
dduda, General Manager

Thank you very much for taking the time out of your busy schedule to write and to let us know about your recent visit to our facility. Your comments are important to us and allow us to better serve you in the future. First, thank you very much for the positive comments regarding the location of the property and the...

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2 of 5 stars
tennistraveler21 7 contributions
Virginia
Apr 22, 2009 | Trip type: Couples
1/1 found this review helpful

Pros: LOCATION -- The main plus is that it is close to the entrance of Smoky Mountains National Park (only a few traffic lights away). It is also only a few blocks from the main street in Gatlinburg. The hot breakfast (eggs, bacon, etc) that is included in the rate is also a plus. The accommodations are decent for it's... more

Management response from
dduda, General Manager

Thank you so much for your comments regarding your recent visit to our facility. We rely on you, our guests, to let us know how we're doing and how we can better meet your needs. Thank you for the positive comments regarding your accommodations, the full hot breakfast and location. Please allow me this opportunity to apologize for the noise...

Great stay.
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5 of 5 stars
FrenchStudent_9 1 contribution
Indianapolis, Indiana
Apr 16, 2009 | Trip type: Couples

I was somewhat worried that the hotel would be old and dingy even if it was still clean. But it was absolutely fine. It is an older hotel, yes, but we had a great stay there. The staff were all friendly, the room service was thorough, the hotel was clean, the room was comfortably large. I have recommended the hotel... more

Management response from
dduda, General Manager

Thank you very much for your wonderful comments regarding your visit to our propoerty. We will pass along your comments to our our staff for a job well done. Believe it or not, we generally only see reviews when guests are less than satisfied and it's always a pleasure to hear from our guests that were happy with their visit...

Yuck!
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1 of 5 stars
cmm01 1 contribution
ga
Apr 10, 2009 | Trip type: Family

Very old hotel with a dirty feel. From the outside of the building to the room, pool, free breakfast buffet. Everything was cheap and gross feeling. I would feel comfortable letting my dogs stay here, but I am uncomfortable having my children stay here. Gives me the heebie-jeebies. At 75 bucks a night you could find a much better hotel! more

Management response from
dduda, General Manager

Thank you for taking the time out of your busy schedule to write regarding your recent visit to the Garden Plaza Hotel in Gatlinburg. We appreciate your candid feedback to assist us in improving our product and sevices. Please allow me this opportunity to appologize for not making your visit all that it should have been. In the future, our...

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1 of 5 stars
heididawg 1 contribution
north carolina
Feb 22, 2009 | Trip type: Family

We stayed here for one night while waiting for a room at another hotel. The room was dirty, old and disgusting, the pool water was nasty. If this room was $29 a night I would not complain. There are plenty of hotels in Gatlinburg so do yourself a favor and DO NOT stay here. more

Management response from
dduda, General Manager

Thank you for taking the time to write regarding your visit to the Garden Plaza Hotel in Gatlinburg. We appreciate your feedback which assists in addressing our guests needs with our products and service. Please allow me this opportunity to apologize for not making your stay all that it should have been while visiting Gatlinburg. I'm also sorry that we...

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5 of 5 stars
jlomaxb 1 contribution
Jackson, Tn.
Dec 30, 2008 | Trip type: Family

We have stayed in several hotels in Gatlinburg over the years. The Garden Plaza is our new favorite. Yes the hotel is old but we found it to be very clean. We were really surprised that it was as nice as it was after reading all the reviews. Front desk staff were the greatest ,very friendly,helpful and knowledgeable of the... more

Management response from
dduda, General Manager

Thank you so very much for the great review and making us your favorite place to stay in Gatlinburg. We appreciate all feedback; but, especially enjoy reading about the great experiences we help make in the Gatlinburg area. We will pass along the positive comments regarding the room cleanliness and great staff to our team. Again, thank you for your...

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4 of 5 stars
Vacation_Mom_of_3 1 contribution
Indianapolis
Oct 29, 2008 | Trip type: Couples

My husband and I stayed at this hotel this past weekend, Oct. 23 & 24, 2008. The room was very nice & clean. We stayed on the 7th floor in the tower building (the one with the clock back by the woods) facing the wooded area. The king sized bed was extremely comfortable and we did use the mini fridge... more

Management response from
dduda, General Manager

After reading your review, I wanted to personally thank you on behalf of all our staff for the positive feedback provided concerning your latest visit to Gatlinburg. We rely on you, our guests, to let us know how we're doing and if there are opportunities to improve our level of service to our customers. We will certainly have our housekeeping...

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4 of 5 stars
TennesseewannaB 1 contribution
New Carlisle, Ohio
Sep 26, 2008 | Trip type: Family

My family and I have stayed at Holiday Inn Sunspree (formerly) for the past eigth years we have been coming to Gatlinberg. We always got a great deal, which allowed us to come and have a longer than planned vacation. We have paid as low as $35.99 a night week days and $59.00 week ends. We had a great room,... more

Management response from
dduda, General Manager

Thank you for taking time out of your busy family schedule to write regarding your concern with the hotel rates. Generally, as you're aware, the rates for the area fluctuate with the demand and special events in the Gatlinurg area. I wasn't able to locate the dates in question to offer a more decisive response, but we will certainly try...

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5 of 5 stars
LNandBN 1 contribution
Montgomery
Sep 25, 2008 | Trip type: Family

I'm not sure why it only averages 3 stars, but Here's a 5 star story. My wife and I, along with our 3 year old daughter, enjoyed a 4 day stay in Gatlinburg. Unfortunately, 2 days into the trip my daughter picked up a stomach bug, and was very sick overnight. At one point during the early morning (approx. 2... more

Management response from
dduda, General Manager

Thank you so very much for your comments regarding our facility. We really apreciate the positive comments regarding your latest visit to our area. We will pass along your wonderful experience to our employees as a job well done. And, thanks again, for allowing us to serve your lodging needs when away from home.

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3 of 5 stars
rebecca3302 1 contribution
memphis
Sep 18, 2008 | Trip type: Family

Our room was not ready upon arrival as promised. The receptionist was very friendly though. Although the next morning we went downstairs to breakfast and had misplaced one of the breakfast tickets (which is dumb idea anyways...w/ kids its nearly impossible to keep up w/ a small slip of paper!) and she informed us that we just couldnt eat breakfast... more

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Garden Plaza Hotel Gatlinburg Also Known As

Address: 520 Historic Nature Trail, (Formerly Holiday Inn SunSpree Resort), Gatlinburg, TN 37738
Gatlinburg Hotels Garden Plaza Hotel Gatlinburg
3.0/5.0
149