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The Highlands Condominium

Certificate of Excellence
855 Campbell Lead, Gatlinburg, TN 37738
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The Highlands Condominium
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The Highlands Condominium
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263 reviews from our community

Traveler rating
    177
    63
    16
    4
    3
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131
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cape Girardeau, MO
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

My large family reunion (15 people and a baby) first rented a cabin with Gatlinburg Falls Resort just to be basically left on the street with no place to stay. (See my review under that resort). The Highlands took us in at about 6pm on a Friday night and could not have been more accommodating, gracious, helpful, and just downright... More 

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2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We arrived in Gatlinburg after a 7 hour drive only to be told by Gatlinburg Falls/ CabinsOfTheSmokyMountains management company that our cabin was inaccessible due to snow. That management company provided no assistance in helping us find alternate accommodations. That left our extended family of 15 seven hours away from home with no place to stay and no clue where... More 

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is the first year I have been totally disappointed with Highland. I have always chose to stay with them- However, when I reserved this year, the unit I reserved was the House. It was separate frm the Condo's & the owners had a choice to make the price specials on it. As many yrs as I have given them... More 

Was this review helpful? Yes 2
Asheville, North Carolina
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 16, 2015

Fantastic place, clean and has all the amenities. I loved that we were minutes from Gatlinburg, but didn't have to deal with any of the noise or traffic of downtown. I'd reccomended bringing a Duraflame log to get the fire going. It's a wood fireplace and they provide wood, but all the wood was damp so it was near impossible... More 

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Medina, Tennessee
1 review
5 of 5 stars Reviewed February 2, 2015

My friends and I came to Gatlinburg just to get away from home. We travelled for 7 hours to come to our "home away from home." I loved it so much, my girlfriend and I have booked again for May of this year. Can't wait to go back! The staff is friendly, when in need of towels or soap, they're... More 

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Atlanta, Georgia
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 8, 2015

We stayed in Unit 505 which is in the newest phase of the property and enjoyed our stay immensely. The unit was decorated very well and was so comfortable and clean. The fireplace was so romantic and the oversize tub with jets made for a fun new year's celebration complete with champagne. We had a Ford F150 so had no... More 

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Hammond, Louisiana
Contributor
17 reviews 17 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed January 2, 2015 via mobile

I can't say enough bad things about this place. The walls are paper thin, you can't get clean linens, bathtub in the bedroom you can run into, outdated rooms, and can't ahold of anyone at the office. Had to call the police to get a situation resolved. Stay some place else!!

Was this review helpful? Yes 1
Mike W, General Manager at The Highlands Condominium, responded to this review

We are sorry that your stay wasn't enjoyable. We always want to make sure our guests are happy. Our office is closed on Holidays so our employes can spend them with their families. But we always post emergency numbers in case of problem. Sincerely, The Highlands Management More 

Long Beach, New York
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 26, 2014

Where do i start...like ive read other reviews the view is Perfect.. beyond words, unit was beautiful & clean unlike other reviews, i really felt at home, big kitchen,washer & dryer.and we all loved it, only Problem is getting up there. People please why if you know families are coming to Highlands from all over the country, why not put... More 

Was this review helpful? Yes 1
Mike W, General Manager at The Highlands Condominium, responded to this review

We are glad that you enjoyed The Highlands and sad that you were not using the Gatlinburg By-Pass. This is a road that was built to take people directly to the Great Smoky Mountain National Park. We are very fortunate to be just .3 mi. From the only exit off the By-Pass. Please come see us again and take the... More 

Alabama
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 1, 2014

The view is great - but that's about all that is great. We arrived during office hours. Note on office door said "back in a few minutes". Ten minutes later, when the desk guy arrived he got out of his car carrying a plunger!!! When I made reservations I made it very clear that my previous trips to Gatlinburg were... More 

Was this review helpful? Yes 3
Mike W, Manager at The Highlands Condominium, responded to this review

We are very sorry that this guest did not receive what he thought he was getting.Due to the fact that he went through a third party booking agency there must have been some miscommunication. We do have different floor plans where some condos have washer/dryer and some do not. It's our goal to make sure all guests are happy and... More 

1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 30, 2014

The views are spectacular and unmatched. The kitchen is well-equipped. There is plenty of space based on whichever unit you rent. On our recent visit there were three (3) things I would recommend the management check into: 1.) The landline phone did not always work. Our friend could not get though and was told it was because of a power... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 3
Mike W, General Manager at The Highlands Condominium, responded to this review

Thank you for your input it is so valuable to us as a management team. We will attend to the items you mentioned. And please let us know about anything you may have an issue with while you are here so we can do something about it.We do have emergency numbers posted on the front window of the office. Again... More 

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