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The Highlands Condominium

Certificate of Excellence
855 Campbell Lead, Gatlinburg, TN 37738
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The Highlands Condominium
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The Highlands Condominium
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270 reviews from our community

Traveler rating
    182
    63
    17
    5
    3
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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chicago
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Been staying at the Highlands for years and one of our favorites is Unit#209. Highly recommend it. No prettier view or friendlier staff. Cook your own meals in the unit or try Buckberry Creek just down the road for a great breakfast or dinner.

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Atlanta, Georgia
1 review
5 of 5 stars Reviewed 5 days ago NEW

I spent weeks looking for a hotel, condo etc in the Gatlinburg / Pigeon Forge area and everything I was finding was either old and rundown, or nice and way too expensive. Then I came across the Highlands. It looked good and the price was less than many of the hotels I had seen. Booked a 4 day stay for... More 

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Prairieville, Louisiana
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was about our 5th visit to the Highlands. Condos and the entire property is well maintained. The entire staff is helpful and friendly. Our balcony had a gorgeous view of the mountains and overlooks Gatlinburg.

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GatlinburgGatlinburg, General Manager at The Highlands Condominium, responded to this review

Thank you for your review. The Highlands More 

New Albany, Indiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Friends recommended the Highlands years ago and we have stayed there ever since. We started off in a single unit but have moved "up" to a double unit lately. The facility is wonderful as are the views. Particularly enjoy the spring and fall weather. Always enjoy seeing Howie at check in time and catching up on the latest .

Review collected in partnership with this hotel

Was this review helpful? Yes 1
GatlinburgGatlinburg, Front Office Manager at The Highlands Condominium, responded to this review

We appreciate the kinds words and always look forward to seeing our past guest. We also welcome any new guest to the Highlands, hopefully making a long term friendship with them also. More 

Atlanta, United States
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

My family and I stayed in Unit 902 and was very pleased with the spaciousness of the condo. The check-in staff was very friendly and upgraded us when we got there. We went over spring break hoping the pool might be open but it was very dirty (green) with lots of leaves in the bottom. Our condo was very clean.... More 

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GatlinburgGatlinburg, General Manager at The Highlands Condominium, responded to this review

Thank you for the review. Please come and stay with us again. The Highlands More 

1 review
2 of 5 stars Reviewed 2 weeks ago

This place had a few not so great little thing going on in the condo. Like outlets not working. No dish soap to wash my child's zippy cups by hand. But towards the end of our trip in Condo 204, they had problems with the electricity. It went off not once, but twice. The second time I was stuck in... More 

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GatlinburgGatlinburg, General Manager at The Highlands Condominium, responded to this review

Our goal is to make sure every customer is satisfied and happy with their stay. Unfortunately we can not control a power outage. Even though this seldom happens Sevier County Electric Co. does a awesome job of restoring power. Thank you for the input we are always open to constructive criticism and suggestions. The Very Best, The Highlands More 

Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family and I stayed in unit 202 right before Christmas and it was an awesome place. Before we left we booked July and December 2015 in the same Condo. This unit is very spacious and clean. The master bath has been newly updated and it is awesome! Definitely well worth the money....

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GatlinburgGatlinburg, General Manager at The Highlands Condominium, responded to this review

Thank you for your review. Please come and stay with us again. ThenHighlands More 

Cape Girardeau, MO
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed March 6, 2015 via mobile

My large family reunion (15 people and a baby) first rented a cabin with Gatlinburg Falls Resort just to be basically left on the street with no place to stay. (See my review under that resort). The Highlands took us in at about 6pm on a Friday night and could not have been more accommodating, gracious, helpful, and just downright... More 

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GatlinburgGatlinburg, General Manager at The Highlands Condominium, responded to this review

Thanks for the review. The Highlands More 

1 review
4 of 5 stars Reviewed March 5, 2015

We arrived in Gatlinburg after a 7 hour drive only to be told by Gatlinburg Falls/ CabinsOfTheSmokyMountains management company that our cabin was inaccessible due to snow. That management company provided no assistance in helping us find alternate accommodations. That left our extended family of 15 seven hours away from home with no place to stay and no clue where... More 

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GatlinburgGatlinburg, General Manager at The Highlands Condominium, responded to this review

Thank you please come see us again. The Highlands More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 26, 2015

This is the first year I have been totally disappointed with Highland. I have always chose to stay with them- However, when I reserved this year, the unit I reserved was the House. It was separate frm the Condo's & the owners had a choice to make the price specials on it. As many yrs as I have given them... More 

Was this review helpful? Yes 2
GatlinburgGatlinburg, General Manager at The Highlands Condominium, responded to this review

Our goal is to make sure that every customer is satisfied and happy with their stay. We also are grateful for input from our guests. If for some reason a guest has a problem we do everything to look into the situation and do whatever we can to fix it, if we can. In some cases we have no control... More 

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