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The Edgewater Hotel

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402 River Rd, Gatlinburg, TN 37738
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The Edgewater Hotel
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637 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cincinnati
Level Contributor
180 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 252 helpful votes
4 of 5 stars Reviewed yesterday NEW

Our family usually goes to Gatlinburg once or twice a year. This is the favorite hotel of the family. Most of that feeling is due to the fantastic location. It is so nice to be able to park your car in Gatlinburg and just walk every where you want to go. Invaluable! Our younger family members love the indoor outdoor... More 

Was this review helpful? Yes 1
Swansboro, North Carolina
5 of 5 stars Reviewed 3 days ago NEW

We were married in TN and stayed here. We had an amazing room that seemed to be built in to the mountain. We could walk anywhere or though it seemed. There is a beautiful restaurant on site and the staff is super friendly. Our room was spacious and had a hot tub in it. It was very clean and we... More 

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Columbus Ohio
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed for almost a week here and were very happy with the accommodations. Room was very clean and within walking distance to anything in town. The patio doors are also a great plus as you can sit on the balcony and see the lights of the town in the evening. Breakfast was ok but fortunately there were lots of... More 

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4 of 5 stars Reviewed 4 days ago NEW

I loved the Hotel. The staff goes over and beyond to help! The location is perfect everything is within walking distance. The only reason I did not give 5 stars is because the hotel is a tad dated. I will for sure stay here the next time I visit Gatlinburg.

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Liberty Hill, Texas
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The hotel is very nice and staff is very friendly. This is a great location and you can walk to everything here. You either have a view of the river running in front of the hotel or the woods and pool behind the hotel. The pool is a combo indoor/outdoor, so really unique. We traveled with another family and we... More 

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Dayton, Ohio
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

My family recently took our first mini vacation to Gatlinburg. My checklist for the right hotel for us was: affordable price, location, free parking, free breakfast & a nice pool; the Edgewater Hotel met all of our needs & more! We stayed at the Edgewater Hotel from 6/23-6/26 & was so impressed with the quality and service we received there.... More 

Was this review helpful? Yes
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for choosing the Edgewater for your recent vacation. I appreciate all of your comments and I'm glad you enjoyed our amenities and the convenience of our downtown location. We look forward to seeing you again when you are next in the Gatlinburg area. Have a great 4th of July holiday. More 

Nashville, Tennessee
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

I was not overly impressed with the Edgewater Hotel. Maybe it was the incredibly crowded and slow elevators or the staff that looked at us like we were crazy when we asked a simple question like could we have an extra blanket or maybe it was the small, dark congested pool either way we were under whelmed on our recent... More 

Was this review helpful? Yes
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your review of your recent stay at the Edgewater. I apologize for your stay being less than what you expected and appreciate your comments. I will address your concerns with our Management Staff. I hope you will give us another opportunity to host you again in the future. Sincerely, More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

I've stayed at this hotel multiple times for work and family. Always clean! The staff is wonderful and we love the pool! It is easy to access multiple places in Gatlinburg from the hotel and everything is walking distance. Great hotel!!!!!!

Was this review helpful? Yes
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for reviewing your recent stay at the Edgewater. I appreciate your patronage and all of your positive comments. We look forward to your future visit when travel plans bring you back to Gatlnburf and the great Smoky Mountains. Best Regards, More 

Little Birch, West Virginia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a nice hotel. Decent rates, free breakfast, close to everything but not in the main street so it is quiet. There is a nice pool and hot tub area. Everyone was helpful and kind. Lori at the front desk was amazing!! She helped with tickets and anything else we needed. It is just minutes from the aquarium.

Was this review helpful? Yes 1
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your positive comments regarding your recent stay at the Edgewater. I'm glad that you enjoyed your stay and that Lori made things easier for you. I will be sure and pass on your comments to her. We look forward to hosting you again when you are next in the Gatlinburg area. Best Regards, More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 1 week ago

Ok. So first we were at the Glenstone lodge. Stayed there 3 nights and decided to get a lil closer to the downtown location. Worst mistake I've ever made. It took forever to book in. They failed to mention that they had all kinds of conventions and reunions going on. At least 300-400 people from India here for a church... More 

Was this review helpful? Yes 1
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to reveiw your recent stay at the Edgewater. I appreciate all your comments and concerns. I apologize for the situation you found yourself in while you were here during your honeymoon. Yes, we did have a large group here and unfortunately everyone needs to get to the lobby at the same time and it... More 

Hotel Review Summarization

What travelers say

  • Parking garage(6)
  • Very nice(6)
  • Very clean(5)
  • Pool area(4)
  • Free breakfast(4)
Questions? Get answers from hotel staff and past guests. Ask a question

190 photos of this hotel

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Other (4)
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