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The Edgewater Hotel

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402 River Rd, Gatlinburg, TN 37738
Best prices for: 1 room 1 guest
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The Edgewater Hotel
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The Edgewater Hotel
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608 reviews from our community

Traveler rating
    194
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    121
    56
    33
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219
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Oklahoma City, Oklahoma
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed at the Edgewater Hotel and were so glad we did. It was in a perfect location for hiking/driving the Smoky Mountains. The staff was very friendly, they gave us the room we liked on the back side of the hotel, we were celebrating our 26th wedding anniversary and the brought us a gift (nice surprise), the room had... More 

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Newnan, Georgia
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This property is a little worn, but will do nicely for a visit to Gatlinburg or Pidgeon Forge. The free parking is especially useful. It is located within easy walking distance to the attractions on the Parkway, from one end of town to the other. The hotel staff was friendly and helpful at every encounter. The free continental breakfast was... More 

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Booked over 100 rooms plus all meeting space for most of a week. The hotel staff was great to work with, very accomodating. Our meeting went great, everyone enjoyed the hotel and Gatlinburg. In the big meeting room- the sound system worked well, the thermostats worked, and the food at the breaks was very good. Trout fishing right in front... More 

Was this review helpful? Yes 1
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your post on Trip Advisor regarding your recent group function at the Edgewater. Everyone was a pleasure to work with and I'm glad the function was a success. We look forward to hosting you again when you next meet in the Gatlinburg area. Best Regards, More 

Knoxville, Tennessee
Contributor
11 reviews 11 reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We've stayed at this hotel a few times. The location is perfect for us - on River Rd just a short walk to the parkway. Never had any issues with noise, broken stuff, cleanliness, etc. The pools have always been clean and are both inside and outside - and never too crowded. We have only stayed in the Jacuzzi rooms... More 

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joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your review of your recent stay at the Edgewater. I appreciate your positive comments, especailly about our staff. I will pass them on to our department heads. We look forward to your next visit. Best Regards, More 

Dickson, Tennessee
1 review
5 of 5 stars Reviewed 2 weeks ago

Nicely located close to attractions but without the noise of the strip. The view from the hotel were great. you felt like you were in the mountains without the drive and distance. The rooms were spaces and very clean.

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joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your positive comments regarding your recent stay at the Edgewater. I agree, our location is great for quick access to the Strip, yet away from the noise. We look forward to hosting you again when travel plans bring you back to the Great Smoky Mountains. Best Regards, More 

Knoxville, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My recent stay at the Edgewater hotel was fantastic! The staff was wonderful - very accommodating! The hotel room was very spacious and gave me a perfect view of downtown Gatlinburg! The Edgewater was very close to downtown restaurants and attractions.

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joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for reviewing your recent stay at the Edgewater. I'm glad your stay was a great one and appreciate your patronage. We hope to see you again on a future visit to the Gatlinburg area. Best Regards, More 

New York City, New York
Top Contributor
171 reviews 171 reviews
29 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Let me start by admitting I am a hotel snob. I stayed here with my son for a basketball tournament in town. There's nothing fancy about this place, but that is what I'd expect for $95/night. Rooms large, bathroom small and outdated. Excellent location in Gatlinburg. Parking easy and there is plenty of it. Elevators are very slow (take the... More 

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joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your review of the Edgewater Hotel. Your honesty in your comments is appreciated and we hope you will consider us again when making travel plans in the future for the Gatlinburg area. Best Regards, More 

Grundy, Virginia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

Great location, pool area and room size. Breakfast is lacking for what you pay for the room compared to other hotels in the area. That would be my only tip for improvement. We've stayed there 4 times now and the staff are always great as well.

Was this review helpful? Yes
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for reviewing your recent stay at the Edgewater. I appreciate your comments and your suggestions and will pass them along to our General Manager. Thank you for your patronage and we look forward to hosting you again when travel plans bring you back to Gatlinburg. Best Regards, More 

Budd Lake
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

The hotel was extremely clean, and the staff were very friendly and helpful. It would have been nice to have a restaurant inside. The only real complaint I had was that the elevators were slower than molasses. The view from our window was okay if we looked straight across at the trees on the nearby hillside, but looking down we... More 

Was this review helpful? Yes
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for posting on Trip Advisor regarding your recent stay. I appreciate your comments and I'm glad you enjoyed your stay. We look forward to hosting you again when travel plans bring you back to the Gatlinburg area. Best Regards, More 

Knoxville, TN
Contributor
17 reviews 17 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I can't say enough good things about this place. We've stayed at many hotels in Gatlinburg through the years and The Edgewater had to be my favorite. First of all I am super picky about hotels being clean and I notice every little spot of dirt, or hairs and this place was spotless, probably the cleanest place I've stayed in... More 

Was this review helpful? Yes
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to review your recent stay at the Edgewater. We appreciate your positive comments and are glad you enjoyed our pool and hottubs. We look forward to hosting you again when you are next in the Gatlinburg area. Best Regards, More 

Hotel Review Summarization

What travelers say

  • Parking garage(6)
  • Very nice(6)
  • Very clean(5)
  • Pool area(4)
  • Free breakfast(4)
Questions? Get answers from hotel staff and past guests. Ask a question

172 photos of this hotel

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