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The Edgewater Hotel

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402 River Rd, Gatlinburg, TN 37738
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10% off room rate
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1 room 1 guest
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The Edgewater Hotel
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674 Reviews from our TripAdvisor Community

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Traveler rating
    216
    227
    132
    62
    37
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254
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (187)
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  • Spanish first
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English first
  • All months
    (674)
  • Mar-May only
    (151)
  • Jun-Aug only
    (296)
  • Sep-Nov only
    (150)
  • Dec-Feb only
    (77)
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Knoxville, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

As always, my wife and I had a great stay. That's why we come back every year. Great location by a little river, within walking distance of everything and has a good breakfast. This hotel is a Gatlinburg treasure! Jim B

Was this review helpful? Yes
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you Jim for choosing the Edgewater. We appreciate your patronage and your comments. I'm happy that you enjoy our hotel and our customer service and look forward to seeing you again when you are next in the Gatlinburg area. Best Regards, More 

Gainesville, Georgia
1 review
5 of 5 stars Reviewed 3 days ago NEW

The room and bathroom was very clean. The staff was friendly and helpful. The pool area was nice and clean with two hot tubs. And it is in a great location you can walk to everything in gatlinburg, all at a decent price. We will be coming back!! Thank you for a great trip

Was this review helpful? Yes 1
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for reviewing your recent stay at the Edgewater. We appreciate your comments and your patronage. We hope you will return in the fall when the leaves are turning and Gatlinburg and the Great Smoky Mountains are at their loveliest! Best Regards, More 

Waynesburg, Kentucky
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Great place to stay, clean rooms, friendly staff. Fireplace didn't work in the first room we had so they immediately sent someone to fix it, he couldn't get it working right so they immediately switched our room without us even having to ask. Parking was kinda tight but we were there in March so it wasnt that bad. Views from... More 

Was this review helpful? Yes 1
joann001, Public Relations Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to review the Edgewater. I apologize about the fireplace but I am glad our staff gave you excellent customer service and got you moved quickly. I appreciate your patronage and positive comments and we look forward to your future visit when you are next in the Gatlinburg area. Best Regards, More 

Alabama
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

4th of July stay with the family. The hotel is the perfect spot to enjoy the fireworks. I've always heard the elevators were very slow. True enough they are slow and the hotel was packed due to the holiday. The wait was not as horrible as I had imagined. Everyone was friendly and we all packed into the elevators. Slow... More 

Was this review helpful? Yes
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your review of the Edgewater. I appreciate all of your comments and I'm glad your stay was enjoyable and our hotel was convenient for your stay. I appreciate your patronage and look forward to your future visit when travel plans bring you back to Gatlinburg and the Great Smoky Mountains. Best Regards, More 

Lascassas, Tennessee
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This place was recommended to me from my neighbor who stays here at least 3 times a year. Check in was a breeze, the staff was very helpful and friendly. Room was clean. We had a street side room and below us was a river. Close to everything in town, all within walking distance. Will stay here again.....

Was this review helpful? Yes
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your comments regarding your recent stay at the Edgewater. I'm glad your girl's week-end was enjoyable and our staff gave you excellent customer service. We hope to see you again soon, when travel plans bring you back to Gatlinburg and the Great Smoky Mountains. Best Regards, More 

Loganville, Georgia
Level Contributor
81 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The room was small for my family of 4 but we made it work. Couldn't have asked for a better location. We were 1 block off the center of the strip. You are literally walking distance from everything. We parked the car and didn't drive the rest of the week. Every evening we were able to go for a walk... More 

Was this review helpful? Yes
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for reviewing the Edgewater Hotel. We appreciate your comments. I'm glad you enjoyed the convenience of our hotel to the strip and didn't have to move your vehicle. Our indoor/outdoor pool is a real advantage when the weather temperature is uncertain. We appreciate your patronage and look forward to hosting you again in the future when travel plans... More 

Cumming, Ga
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We did not initially book this hotel, but after seeing the room at another hotel, we decided to stay again at the Edgewater. This is one of my favorites. Sometimes I just like a change, but when you find a good place, stick with it. Love this hotel. Did not disappoint. There are games, indoor out door pool with waterfall.... More 

Was this review helpful? Yes
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for choosing the Edgewater. I appreciate your positive comments regarding your visit. I'm glad we made you feel welcome and you enjoyed your stay. We look forward to hosting you again when you are next in the Gatlinburg area. Best Regards, More 

Ga
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Location and staff are the strong points for this property. It is also clean. The room and it's bathroom are incredibly small. We would stay again only with a great rate, the property is centrally located and an easy walk to the strip.

Was this review helpful? Yes 1
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your review of the Edgewater. I appreciate your comments and am glad you enjoyed your stay and our location. We look forward to hosting you again when you are next in the Gatlinburg area. Best Regards, More 

ohio
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We had stayed here previous years ago. We stopped in to get a room and noticed some changes. However we were pleased with the rate they quoted so we checked in for a four night stay. We knew they were a non-smoking hotel but asked if we could use a vapor cigarette. The desk clerk said absolutely not!!! Being unhappy... More 

Was this review helpful? Yes 2
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to review your recent stay. We appreciate your previous patronage and I sincerely apologize for your disappointment in this stay. As a non smoking hotel, I'm sorry we do not allow any smoking devices, even the electric cigarettes. We strive for excellent customer service at the Edgewater and I assure you I will address... More 

Milan, Georgia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

My husband and I stayed at the Edgewater in Gatlinburg recently for a long weekend. The hotel is in a great location on River Road which runs parallel to the Pkwy and does not have as much traffic so it was easy to get around from this location. It is also just a few steps from the Aquarium and the... More 

Was this review helpful? Yes
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for choosing the Edgewater for you recent stay in Gatlinburg. I'm glad you enjoyed your visit and our staff was friendly and efficient. I will have our maintenance staff address your room outlets to insure they are working for the next guests. Thank you again for all your comments. We look forward to hosting you again when travel... More 

Hotel Review Summarization

What travelers say

  • Parking garage(6)
  • Very nice(6)
  • Very clean(5)
  • Pool area(4)
  • Free breakfast(4)
Questions? Get answers from hotel staff and past guests. Ask a question

191 photos of this hotel

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Room/suite (34)
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Dining (3)
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Bathroom (14)
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Other (40)

Management photos: Courtesy of the property manager

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Hotel & grounds (2)
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Room/suite (2)
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Other (4)
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