We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Edgewater Hotel

2.5 of 5 402 River Rd, Gatlinburg, TN 37738
Hotel website
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
The Edgewater Hotel
Professional photos View all
Browse nearby
The Edgewater Hotel
Write a Review

570 reviews from our community

Traveler rating
    182
    192
    111
    55
    30
See reviews for
209
173
3
34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (570)
  • Mar-May only
    (127)
  • Jun-Aug only
    (232)
  • Sep-Nov only
    (150)
  • Dec-Feb only
    (61)
All months
Cambridge, Ohio
2 reviews
5 of 5 stars Reviewed today NEW

Stayed here in December 2014. The staff was very helpful and friendly from booking to checkout. The parking garage is a little tight if you have a truck but fine if you drive a normal size car. The room was very clean and modern. All rooms have a small balcony and ours overlooked both the river and the parkway. The... More 

Was this review helpful? Yes
Knoxville
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

A few months ago we were planning a trip to Gatlinburg on the spur of the moment. So we booked this hotel instead of our usual place that we stay. Within a few hours off booking the room we had a family medical situation which caused us to have to cancel our trip. That evening (only a few hours later... More 

Was this review helpful? Yes
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to review your recent stay at the Edgewater. I'm sorry you had to reschedule your original reservation, but I'm glad we were able to offer you a room at a later date. I will discuss your comments with Senior Staff and appreciate your honesty and your concerns. I hope you will consider giving us... More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

The lady at the front desk was very friendly...Our room was clean and comfortable, it also had a fire place in it. Which was nice because we didn't know they even offered them. Cute little private balconies too. We would definitely stay here again!!!

Was this review helpful? Yes
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your comments regarding your recent stay. I will pass along your remarks to our staff. We look forward to hosting you again when travel plans bring you back to Gatlinburg. Merry Christmas to you and your family and I hope you have a Happy New Year! More 

RINGGOLD
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here one night in November 2014. Hotel is right in the heart of downtown Gatlinburg and in walking distance to everything downtown. Hotel has free parking but spaces are very tight. Layout of the hotel is a bit odd. If you take the stairs up from parking area to lobby you have to cross back and forth around the... More 

Was this review helpful? Yes
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to reveiw your stay at the Edgewater. I appreciate your comments and your concerns. I will ask the Maintenance Engineer to check the fireplace switches to be sure they are working properly. I hope you will consider the Edgewater again when you are next in the Gatlinburg area. Best Regards, More 

Lexington, KY
Top Contributor
73 reviews 73 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here recently and was a little worried. As mentioned, this hotel is a little outdated but it is simple and clean. This is definitely one of the best hotels in Gatlinburg and it has a great location to walk to many shops and eateries. Great views if you are on the front of the hotel, the back looks at... More 

Was this review helpful? Yes
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for reviewing your recent stay with the Soccor Tournament. I appreciate your comments and I'm glad you enjoyed your visit. We look forward to hosting you again when travel plans bring you back to Gatlinburg. Best Regards, More 

Nashville, Tennessee
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

My wife, my stepson & I spent 4 nights. Hotel has some age, as most in Gatlinburg do, but it was above a lot of them. Rooms were clean and nice. Check-in was fairly efficient. Breakfast was just not that great. My stepson enjoyed his 'private' room. We would stay there again but will again go out for breakfast.

Was this review helpful? Yes
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to review your stay at the Edgewater. We appreciate your comments and hope to see you again when you are next in Gatlinburg. Best Regards, More 

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

The hotel was very nice, reception was excellent, housekeeping excellent, access to main road only a block away...the hotel offered secure parking (GREAT), swimming was awesome, breakfast was fantastic (wish we had cash to tip the caretaker of the breakfast bar). We had called to make our reservation and wish they had mentioned the construction of the demolition in front... More 

Was this review helpful? Yes
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your positive comments regarding your recent stay at the Edgewater. I'm glad your stay was enjoyable. I will pass on your comments to our staff. We look forward to your future visit the next time travel plans you back to the Great Smoky Mountains. Best Regards, More 

Calvin, Kentucky, United States
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The location of the hotel is a perfect place to watch the ball drop on New Year's Eve! The hotel has a very nice pool and is within walking distance of everything in downtown Gatlingburg. You can also drive to the Great Smokey Mountain national park very easy. The hotel also has a nice parking garage on site that is... More 

Was this review helpful? Yes 1
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for choosing the Edgewater for your New Years Eve celebration. Your comments and patronage are appreciated. We look forward to seeing you later on this month, Best Regards, More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Annual trip for Black Friday weekend because we hate the mall! We love it here. The kids get to swim, and we are right in town. Breakfast in the morning is a good selection and the rooms are a perfect fit for our family of four.

Was this review helpful? Yes
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for you positive comments regarding your "Black Friday" week-end at the Edgewater. I appreciate your comments and hope to host you again when you are next in the Gatlinburg area. Best Regards More 

NEWTON
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was my first trip to Gatlinburg and it was great to be right in the Downtown area. Staff were friendly and provided guidance about the area. I was nervous at first when I realized that the hotel was hosting a large number of children participating in the football Turkey bowl but they were on the lower floors...a little noisy... More 

Was this review helpful? Yes
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

I appreciate your taking the time to review your Thanksgiving visit in Gatlinburg. I'm glad your stay here at the Edgewater was enjoyable and look forward to hosting you again when travel plans bring you back to the Great Smoky Mountains. Best Regards, More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to The Edgewater Hotel? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Parking garage(6)
  • Very nice(6)
  • Very clean(5)
  • Pool area(4)
  • Free breakfast(4)

Additional Information about The Edgewater Hotel

Address: 402 River Rd, Gatlinburg, TN 37738
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — The Edgewater Hotel 2.5*
Number of rooms: 205
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Orbitz, Travelocity, TripOnline SA, Odigeo and Tingo so you can book your The Edgewater Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#4 Business Hotel in Gatlinburg
#22 Family Hotel in Gatlinburg

165 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (156)
Viewed
Room/suite (34)
Viewed
Hotel & grounds (32)
Viewed
View from room (37)
Viewed
Business center/function rooms (2)
Viewed
Family/play areas (4)
Viewed
Dining (3)
Viewed
Pool/beach area (6)
Viewed
Bathroom (14)
Viewed
Other (24)

Management photos: Courtesy of the property manager

Viewed
All management photos (10)
Viewed
Hotel & grounds (2)
Viewed
Pool/beach area (2)
Viewed
Room/suite (2)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay