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The Edgewater Hotel

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402 River Rd, Gatlinburg, TN 37738
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The Edgewater Hotel
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664 Reviews from our TripAdvisor Community

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Traveler rating
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    131
    62
    36
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251
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4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (185)
Date | Rating
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  • All months
    (664)
  • Mar-May only
    (151)
  • Jun-Aug only
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    (150)
  • Dec-Feb only
    (77)
All months
Level Contributor
5 reviews
4 of 5 stars Reviewed yesterday NEW

This was the first hotel booked during our weekend getaway. The staff was friendly and grounds were neat and clean. Pool area was well kept and never too crowded. We requested a river side room but ended up with a mountain side. No big deal but I would recommend the river side as it overlooks the river (obviously) and you... More 

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Pennington Gsp
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Love the hotel rooms, staff and location. The elevators are awful. Very slow and half the time they are full when they arrive. The parking garage is very tight squeeze. The rooms are clean and staff very helpful. Quite and peaceful location. Quick walk to heart of Gatlinburg. Breakfast is ok but nothing to brag about.

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Level Contributor
3 reviews
4 of 5 stars Reviewed 3 days ago NEW

This hotel was very nice inside. Love the location as we got to walk everywhere on the strip. Downfall was the elevators were very long waits. Sometimes 10 minutes. I also missed having waffles like they did 2 years ago when I visited there. Great hotel though

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Waynesville, North Carolina
1 review
5 of 5 stars Reviewed 4 days ago NEW

I believe the Edgewater Hotel has some of the nicest people working there! I have stayed there a couple of times before and have always enjoyed it. I called the day of my check in to let them know I was going to be later than expected and talked to Wendy.

Was this review helpful? Yes
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for choosing the Edgewater for your long needed break. I'm glad that you enjoyed your stay and that our staff gave you excellent customer service. We appreciate your continued patronage and look forward to seeing you again soon when you are next in the Gatlinburg area. Best Regards, More 

Acworth, Georgia
Level Contributor
9 reviews
4 of 5 stars Reviewed 5 days ago NEW

My family and I stayed here from May 26th until today May 30th 2015. The staff are so friendly. I have met grounds keepers, front desk clerks, and room maintenance, just to name a few, and each and every one had a smile for us and wanted to know if they could help us in some way. The hotel is... More 

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joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for reviewing the Edgewater Hotel. We appreciate your continued patronage and your positive comments. I will pass them on to our staff. Hopefully we will see you again in the near future when travel plans bring you back to the Gatlinburg area. Best Regards, More 

Green Bay, Wisconsin
Level Contributor
70 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

We definitely won't be returning. Check in was easy however getting an elevator or a luggage cart next to impossible. We waited over 10 minutes for an elevator almost every time we used it. The rooms are very dated. We actually stayed here 14 years ago and the only thing different was the bedspread. The desk in our room had... More 

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joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for posting regarding your recent stay. I appreciate the honesty in your comments and concerns, We will certainly address these concerns with upper management, Thank you again for your review. Sincerely, More 

5 of 5 stars Reviewed 1 week ago

The Edgewater Hotel is a great place to stay. We were very pleased with the hotel. The room were clean. The staff was friendly and helpful. The breakfast was great. The pool was clean. And, the hotel is centrally located in the middle of Gatlinburg making it easy to walk anywhere we wanted to go. They also offer an incentive... More 

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joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for choosing the Edgewater for your recent stay in Gatlinburg. I'm glad you had an excellent stay and enjoyed the convenience of being in downtown just one block off the parkway. I will pass on your comments to our staff. We look for to hosting you again when you are next in the Gatlinburg area. Best Regards, More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

We absolutely loved this hotel. The staff is so friendly and the location is perfect. We can't wait to go back. Planning on a trip there again in August and bringing friends. The river right in front is so pretty. The breakfast buffet was nice. Will definitely stay here many times in the future.

Was this review helpful? Yes
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for reviewing your 4th of July visit. I appreciate your comments and your patronage, as well as your recommending our hotel to your friends. We look forward to your August visit. Best Regards, More 

Naples, Florida
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Pros: The staff was very friendly, welcoming and gave helpful information about area attractions. I can't say enough good about the staff! The room was average, but clean and the maid service was excellent. The hotel's location and proximity to attractions is excellent. Cons: We were in town for a convention at a nearby hotel and were pulling a small... More 

Was this review helpful? Yes
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your comments regarding your recent stay at the Edgewater. I apologize for the tight parking and I will pass on all of your comments to our staff. We appreciate your choosing the Edgewater and hope to see you again when future plans bring you back to the Gatlinburg area. Best Regards, More 

Roanoke, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel was nice. We had a beautiful view. The breakfast buffet was amazing. The only thing I disliked was waiting on the elevator to get to our room. They need more elevators for the size of the hotel and a bigger pool

Was this review helpful? Yes 1
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your review of your recent stay at the Edgewater. I apologize that you had to wait for the elevators. I'm glad that your stay was enjoyable and we look forward to hosting you again when travel plans bring you back to Gatlinburg. Best Regards, More 

Hotel Review Summarization

What travelers say

  • Parking garage(6)
  • Very nice(6)
  • Very clean(5)
  • Pool area(4)
  • Free breakfast(4)
Questions? Get answers from hotel staff and past guests. Ask a question

191 photos of this hotel

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Room/suite (34)
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Hotel & grounds (34)
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Pool/beach area (8)
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View from room (41)
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Business center/function rooms (2)
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Family/play areas (4)
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Dining (3)
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Bathroom (14)
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Other (40)

Management photos: Courtesy of the property manager

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Hotel & grounds (2)
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Pool/beach area (3)
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Room/suite (2)
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Other (4)
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