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All 86 Gatlinburg hotels

The Edgewater Hotel

2.5 of 5 Hotel   |   402 River Rd, Gatlinburg, TN 37738
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The Edgewater Hotel
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68%
Ranked #18 of 86 hotels in Gatlinburg
A recent review
4 of 5 stars reviewed 1 week ago
Kellymas73 Clemmons, North Carolina, United States
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523 people have reviewed this hotel

Traveler rating
    168
    174
    98
    54
    29
See reviews for
202
150
3
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
Date | Rating
  • English first
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English first
Clemmons, North Carolina, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Hotel was very nice. The rooms were a little small and my mountain view was blocked by the indoor pool. The breakfast was great, hot and cold. The staff were very nice. The location was perfect. You're not quite in the middle of everything but then again you are. only one block from skylift. I would definitely stay here again.

Was this review helpful? Yes 1
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for choosing the Edgewater for your recent stay. We are glad you enjoyed your visit and appreciate your review. We look forward to hosting you again when travel plans bring you back to the Gatlinburg area. Best Regards, More

Nicholasville, Kentucky
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The staff are great. That includes house keeping and front desk. The rooms were a bit dated and small, but very clean and nice. The internet was really slow. I don't like to be on very long when on a trip. I like to get on do what I have to do and get off. I was on it a... More

Was this review helpful? Yes
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to review your recent stay at the Edgewater. All of your comments and insights are appreciated. We appreciate your patronage and hope you will choose the Edgewater again when you are next in the Gatlinburg area. Best Regards, More

West Columbia, South Carolina
Top Contributor
88 reviews 88 reviews
9 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

WE had stayed here about 15 years ago and boy, were we in for a surprise! They had undergone a complete renovation and all the rooms were perfect! I called while we were on the way to Gatlinburg because we had stayed there and I had a coupon in one of those travel books that you pick up a gas... More

Was this review helpful? Yes
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your positive comments regarding your recent stay at the Edgewater. We're glad your stay was enjoyable and look forward to hosting you again when travel plans bring you back to Gatlinburg and the Great Smoky Mountains. Best Regards, More

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had a jacuzzi suite next to the mountain side. Beautiful! Loved the indoor/outdoor pool. Such a beautiful place and friendly workers! Very close to everything but not too close. Very quiet. Will be coming back very soon! Highly recommended!

Was this review helpful? Yes 1
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for reviewing your recent stay at the Edgewater. I'm glad that you enjoyed your room with a Jacuzzi and I appreciate your comments. We appreciate your patronage and look forward to seeing you again when travel plans bring you back to the Gatlinburg area. Best Regards, More

Findlay, Ohio
Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel has the perfect mix of location, view from city side balcony, nice clean rooms, parking arrangements (parking garage), and included decent breakfast. The staff is very helpful and will do what they can to accommodate your requests. My family only stays here and we have no desire to go anywhere else. The biggest complaint is the slow elevators,... More

Was this review helpful? Yes 3
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your review of the Edgewater. We appreciate your patronage and your comments. We look forward to hosting a future visit for you when travel plans bring you back to Gatlinburg. Best Regards, More

kentucky lake
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a great hotel. Nice rooms with a view. Right on the river. The hotel has a parking garage which is a great bonus in Gatlinburg. Everything downtown is pretty much all in walking distance. And with free parking for guests at the hotel its a really nice set up. The rooms are always nice the staff is awesome.... More

Was this review helpful? Yes 3
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to review your recent stay at the Edgewater. Your positive comments are appreciated and we look forward to hosting you again when travel plans bring you back to Gatlinburg. Best Regards More

Benton
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great place to stay. Called to make reservations and the guy told me ahead of time that they would be about 400 youth coming on Monday for a retreat. I was grateful that i was told this in case i wanted to find another place to stay. Upon arrival everyone was nice and polite and we had no issues. I... More

Was this review helpful? Yes 1
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for choosing the Edgewater for your stay. I appreciate your positive comments and look forward to your continued patronage in the future when travel plans bring you back to the Gatlinburg area. Best Regards, More

McConnelsville, Ohio
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Beautiful property, loved the parking garage, room was clean, and the beds and pillows were extremely comfortable; this was the first hotel I've stayed at that the pillow cases didn't feel like plastic, and the bed covers were fantastic. The little balconies were nice, even though we were on the mountain side of the hotel and only had trees for... More

Was this review helpful? Yes 3
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to review your recent stay at the Edgewater. We appreciate your comments and are always looking for suggestions to improve our property, and will pass on your remarks to our Management Staff. We appreciate your patronage and hope to see you again soon. Best Regards, More

Louisville, Kentucky
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The property was great, wonderful location, very nice staff, very clean rooms. We only had one complaint, there was a teen conference staying at the hotel the same time we were there. After listening to them run up and down the halls, slamming doors, yelling for over an hour, I went to the desk to see if we could change... More

Was this review helpful? Yes 3
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your comments regarding your recent stay at the Edgewater. I apologize for your inconvenience while you were here, and I am glad that Heath was able to move you. I will pass on your thanks to him. We appreciate your patronage and hope to see you again soon when you are next in the Gatlinburg area. Best... More

Johnson City
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My family has stayed at The Edgewater numerous times over the last 8 years. We started by having a family reunion there, and we still have it there every 2 years. But in the meantime, we stay here a night or two a year, every time we feel like visiting G'burg. The rooms are comfy and roomy enough. The view... More

Was this review helpful? Yes 2
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your review of your stay at the Edgewater. We appreciate your patronage not only for your personal stay, but also for your family reunion. I will pass your positive comments on to our staff and we look forward to your next visit when in the Gatlinburg area. Best Regards, More

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Hotel Summarization (Beta)

What travelers say

  • Parking garage(6)
  • Very nice(6)
  • Very clean(5)
  • Pool area(4)
  • Free breakfast(4)

Additional Information about The Edgewater Hotel

Address: 402 River Rd, Gatlinburg, TN 37738
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — The Edgewater Hotel 2.5*
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135 photos of this hotel

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style
#18 Top resorts Hotel in Gatlinburg #18 Ski-In / Ski-Out Hotel in Gatlinburg #21 Family Hotel in Gatlinburg
Hotel Class
Official Description (provided by the hotel)
Redefining your Smoky Mountain lodging experience! In room micro-fridges, private balconies, complimentary continental breakfast, hotel wide WIFI, year round swimming are just a few privileges extended to you, our valued guest. Located "right smack in the center of Gatlinburg" at the entrance of the Great Smoky Mountains National Park and next to Ripleys Aquarium of the Smokies, our location is both perfect and convenient. ... more   less 
Number of rooms
205

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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