We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 86 Gatlinburg hotels

The Edgewater Hotel

2.5 of 5 Hotel   |   402 River Rd, Gatlinburg, TN 37738
Hotel website
Hotel amenities
Save Saved
You added The Edgewater Hotel to your Saves list
The Edgewater Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
68%
Ranked #20 of 86 hotels in Gatlinburg
A recent review
3 of 5 stars reviewed 2 days ago
Chris C Johnson City
  • Overview
  • Reviews (514)
  • Photos (124)
  • Amenities
  • Q&A
  • Room tips (130)
  • Location
  • More
Write a Review

514 people have reviewed this hotel

Traveler rating
    164
    170
    97
    54
    29
See reviews for
196
148
3
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Johnson City
Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed 2 days ago NEW

My family has stayed at The Edgewater numerous times over the last 8 years. We started by having a family reunion there, and we still have it there every 2 years. But in the meantime, we stay here a night or two a year, every time we feel like visiting G'burg. The rooms are comfy and roomy enough. The view... More

Was this review helpful? Yes
Warrior, Alabama
1 review
5 of 5 stars Reviewed 2 days ago NEW

Have stayed here once before along time ago but several reviews were helpful . Some reviews stated to ask for creek side with a view of the town and to make sure you are far away from the side of the haunted house noises, this would be right up my husband's alley to stay in a room that you could... More

Was this review helpful? Yes
Covington, Kentucky
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Unfortunately, our most recent stay at the Edgewater was not as we expected. The hotel is rundown and ill equipped for the number of visitors. We were on the 6th floor and could not get an elevator to take our luggage to our room. With 5 people we needed to wait 25 minutes to get enough elevators to take our... More

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

We just recently stayed at this hotel (7/27-7/28) and we loved it! Staff was great and hotel was great! It is located perfectly in downtown gatlinburg and we had a great time. I came down and got two rooms and both rooms were very clean and the river view was amazing! I highly recommend this hotel!

Was this review helpful? Yes
Harrison
Top Contributor
81 reviews 81 reviews
25 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We visited this hotel almost 20 yrs ago on our honeymoon and this is our 4th time visiting over the years. More than likely, for the price, this is our last visit. PROS: Staff is always nice and helpful Great centralized location Trolley pick up right at the bottom of the hotels driveway Stream/creek runs right in front of the... More

Was this review helpful? Yes
Brandon, MS
Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is centrally located, so it is very convenient to downtown and trolleys. The workers were friendly, and the rooms were clean. It has not been updated, so catching an elevator is a hassle. Finding the staircase was also an inconvenience. Continental breakfast opens at 7, not 6.

Was this review helpful? Yes 1
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to review your recent stay at the Edgewater. We appreciate your comments and hope you will choose to stay with us again when travel plans bring you back to Gatlinburg. Best Regards, More

Knoxville, Tennessee
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a great place to stay. The hotel was a bit dated but VERY well up-kept and very clean. The hotel staff were extremely nice. Would definitely stay here again. Great Location, very close to the strip. Great view of Gatlinburg on one side and nice private view of the trees on the other side. Good breakfast and beautiful... More

Was this review helpful? Yes
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

I appreciate your taking the time to comment regarding your stay at the Edgewater. I'm glad you had an enjoyable visit and hope to see you again when travel plans bring you back to the Great Smoky Mountains area. Best Regards, More

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

The location of this hotel is perfect. We were able to walk the parkway to do anything we wanted right there in town. It is conveniently located to the smoky mountains. We were able to home during the day and relax in our hotel at night without having to fight traffic to get back. The only complaint was the fitness... More

Was this review helpful? Yes
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your review of the Edgewater Hotel. I appreciate your comments. We are always looking for ways to improve our property and I will pass on your remarks regarding the Fitness Center. I hope you will choose the Edgewater again when travel plans bring you back to the Gatlinburg area. Best Regards, More

Knoxville, Tennessee
Contributor
12 reviews 12 reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is very conveniently located in Gatlinburg. It is not on the Parkway, but only 1 block from it which in my view is just right. If you are looking for a 4 or 5 star hotel, you will not find that anywhere in Gatlinburg. This area gets lot's of visitors, so the rooms are definitely used frequently. That... More

Was this review helpful? Yes
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to review your stay at the Edgewater. We appreciate your comments and your patronage. We look forward to hosting you again in the near future. Best Regards, More

West Carrollton, Ohio
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have been staying at the Edgewater for years and years. We have always had a wonderful stay. The view from the creek side is fantastic. You can see the town and the mountains in the background. The staff is always friendly and the rooms clean. It is an easy walk to town. We plan to stay again in the... More

Was this review helpful? Yes
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your positive comments regarding you recent stay at the Edgewater. I will pass them on to our staff. We look forward to hosting you again when travel plans bring you back to Gatlinburg and the Great Smoky Mountains. Best Regards, More

Owners: What's your side of the story?
If you own or manage The Edgewater Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to The Edgewater Hotel? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Parking garage(6)
  • Very nice(6)
  • Very clean(5)
  • Pool area(4)
  • Free breakfast(4)

Additional Information about The Edgewater Hotel

Address: 402 River Rd, Gatlinburg, TN 37738
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — The Edgewater Hotel 2.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Tingo, Travelocity, Orbitz and Venere so you can book your The Edgewater Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

124 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (123)
Viewed
Room/suite (32)
Viewed
Hotel & grounds (30)
Viewed
View from room (24)
Viewed
Pool/beach area (2)
Viewed
Bathroom (12)
Viewed
Other (23)

Management photos: Courtesy of the property manager

Viewed
All management photos (2)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (1)

Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style
#20 Family Hotel in Gatlinburg
Hotel Class
Official Description (provided by the hotel)
Redefining your Smoky Mountain lodging experience! In room micro-fridges, private balconies, complimentary continental breakfast, hotel wide WIFI, year round swimming are just a few privileges extended to you, our valued guest. Located "right smack in the center of Gatlinburg" at the entrance of the Great Smoky Mountains National Park and next to Ripleys Aquarium of the Smokies, our location is both perfect and convenient. ... more   less 
Number of rooms
205

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer