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The Edgewater Hotel

2.5 of 5 402 River Rd, Gatlinburg, TN 37738
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The Edgewater Hotel
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The Edgewater Hotel
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578 reviews from our community

Traveler rating
    185
    194
    114
    55
    30
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212
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35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
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Chattanooga, Tennessee
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Great location to walk to all of Gatlinburg. The room was nice, a little out dated but we'd stay there again for sure. Parking garage was nice and the breakfast offered was good. I would choose this place over most other hotels available there.

Was this review helpful? Yes
Mount Airy
Top Contributor
56 reviews 56 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I booked this on our first trip to Gatlinburg without knowing anything about it. When we arrived it was one of the more upscale hotels. Great room with fireplace very clean and had a game room and pool . The pool was really nice heated indoor and out and it was made to look like a pond with stones .... More 

Was this review helpful? Yes 2
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to review your stay at the Edgewater . I appreciate your comments and hope you will consider staying with us again when travel plans bring you back to the Gatlinburg area. Please be sure and ask about any specials we might have during your visit and if you prefer a lower floor, we can... More 

Stringer, Mississippi
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was a fair hotel, a little dated, which was ok. The parking lot was challenging if you have a larger vehicle, trucks, SUVs and 15 passenger vans are just a few inches from the ceiling, and the support columns are obstacles in maneuvering to park. The breakfast is average with the basics. The days we were there breakfast started... More 

Was this review helpful? Yes 2
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to review your recent stay at the Edgewater. I appreciate your comments and concerns. I hope you will give another opportunity to host you when future plans bring you back to the Gatlinburg area. Best Regards, More 

Shawsville, Virginia, United States
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is the first time we traveled to Gatlinburg for Christmas (we were super excited.) We had never stayed at this property before, and wanted somewhat of an upscale room for our Christmas vacation. Also, the location of the property is great! I did a lot of research online and the hotel's website has beautiful pictures which suggest that the... More 

Was this review helpful? Yes 3
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your review of your recent stay at the Edgewater. I appreciate your honesty and your concerns regarding our property. We pride ourselves on excellent customer service and I will discuss your concerns with the appropriate department heads. I will tell you that although our glass windows may look weathered, we do have a service that cleans them... More 

Bremen, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This was a wonderful place to stay with a great location. Gatlinburg is right at your back door. The hotel staff were all friendly and helpful. We look forward to staying here again. The pool was super cool with access to the outdoor pool underneath a wall. The fireplace in the room was awesome although we never figured out how... More 

Was this review helpful? Yes 1
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to post on Trip Advisor regarding your stay at the Edgewater. I appreciate your positive comments and look forward to seeing you again when travel plans bring you back to Gatlinburg. Happy New Year, More 

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Background: We stayed at this property as part of a promotion to hear a sales presentation on a time share (not affiliated with the Edgewater). The time share company made our reservation at the Edgewater. We were not given an option of hotels. We told them we wanted to stay in Gatlinburg and thus, they accommodated us in that way.... More 

Was this review helpful? Yes 2
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to review your recent stay at the Edgewater. I appreciate the honesty in your comments and your concerns. I hope that you will decide to consider the Edgewater on a future visit when you are next in the Gatlinburg area. Best Regards, More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We have stayed at the Edgewater at Christmas for many years. Our stay has always been a great experience. Check in is so easy and the staff have always been very friendly and helpful. The location is perfect for a visit to Gatlinburg. We will plan to visit Gatlinburg again next Christmas and booking a stay at the Edgewater will... More 

Was this review helpful? Yes 1
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for choosing the Edgewater when you're in Gatlinburg. We appreciate your patronage and your kind comments regarding your stay. We look forward to hosting you again when you are next in our area. Best Regards, More 

Smiths Grove, Kentucky, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 21, 2014

Everything went well and swift for checking in. The beds were very comfortable. I always stay at a place with an indoor pool, and you delivered! Not only was the temperature perfect, but the exchange to outside was fantastic! Your staff was extremely courteous and customer-service seemed to be foremost with them. I would definitly stay here again and recommend... More 

Was this review helpful? Yes 1
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your Trip Advisor post. I appreciate your positive comments and your patronage and hope to host you again in the near future. Have a Merry Christmas and a Happy New Year. More 

Cambridge, Ohio
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 19, 2014

Stayed here in December 2014. The staff was very helpful and friendly from booking to checkout. The parking garage is a little tight if you have a truck but fine if you drive a normal size car. The room was very clean and modern. All rooms have a small balcony and ours overlooked both the river and the parkway. The... More 

Was this review helpful? Yes
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to review your recent stay at the Edgewater. I appreciate your positive comments and will pass them on to our staff. We look forward to your return visit when travel plans bring you back to the Gatlinburg area. Merry Christmas and Happy New Year to you and your family, More 

Knoxville
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed December 13, 2014

A few months ago we were planning a trip to Gatlinburg on the spur of the moment. So we booked this hotel instead of our usual place that we stay. Within a few hours off booking the room we had a family medical situation which caused us to have to cancel our trip. That evening (only a few hours later... More 

Was this review helpful? Yes 1
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to review your recent stay at the Edgewater. I'm sorry you had to reschedule your original reservation, but I'm glad we were able to offer you a room at a later date. I will discuss your comments with Senior Staff and appreciate your honesty and your concerns. I hope you will consider giving us... More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(6)
  • Parking garage(6)
  • Very clean(5)
  • Pool area(4)
  • Free breakfast(4)

Additional Information about The Edgewater Hotel

Address: 402 River Rd, Gatlinburg, TN 37738
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — The Edgewater Hotel 2.5*
Number of rooms: 205
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Hotel Style:
#20 Family Hotel in Gatlinburg

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