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The Edgewater Hotel

2.5 of 5 402 River Rd, Gatlinburg, TN 37738
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The Edgewater Hotel
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The Edgewater Hotel
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551 reviews from our community

Traveler rating
    175
    185
    107
    54
    30
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207
164
3
32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tampa, Florida, United States
2 reviews
5 of 5 stars Reviewed yesterday NEW

We've been staying here every year for about the last decade. That says it all. Right in the middle of everything. The hotel staff is second to none. Great breakfast. Almost surrealistic views of the mountains from the balcony. The October colors are beautiful. The rooms are clean and smoke free. I'm already missing the place writing this review after... More

Was this review helpful? Yes 2
Anderson, Indiana
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

The hotel overall is very nice. The rooms were clean and well maintained. The hotel is very close to everything. The view from the rooms were very good. The pool was somewhat small but was clean and well taken care of. The only negative was the lack of quick elevators. The hotel has two elevators, but probably needs four to... More

Was this review helpful? Yes 2
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for the review of your recent stay at the Edgewater. I'm glad your stay was satisfactory, and appreciate your comments. I hope you will again choose the Edgewater when you are next in the Gatlinburg area. Best Regards, More

Columbus, Georgia
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

From Check in to check out we had a wonderful stay at the Edgewater. we had a 5th floor room facing the citywith a great view of the beautiful Smoky Mountains. We have been visiting Gatlinburg for over 30 years, while hiking in the park is our main objective, it is always nice to return to a comfortable hotel and... More

Was this review helpful? Yes 2
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to review your recent stay at the Edgewater. I'm glad your stay was and enjoyable and appreciate your comments and your patronage and look forward to hosting you in the the future. Best Regards, More

Garland, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I brought a group of 40 senior citizens for a 4 day Smoky Mountain experience and a few shows in Pigeon Forge. The parking at the hotel was NOT conducive for a charter coach however, our driver persevered. The location was fantastic for attractions. The hotel is located directly in the middle of everything without being on the busy commercial... More

Was this review helpful? Yes 2
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to review your group's recent stay at the Edgewater. I'm glad that everyone enjoyed their stay and hope to host another group for you when Gatlinburg is your destination. Best Regards, More

Livingston, Tennessee
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here for 5 days on a business trip. For the most part, I was satisfied with the room, and the view was nice (front room balcony with a view of Gatlinburg and the river). It is within a very short walk of all the shops and attractions in town. They also have a parking garage for hotel guests.... More

Was this review helpful? Yes 2
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to comment regarding your recent stay at the Edgewater. I apologize for your inconvenience during your stay. We strive for excellent customer service at the Edgewater and I appreciate you bringing this to my attention. Thank you for your patronage, and I hope you will choose to give us another opportunity to host you... More

North Augusta, South Carolina
1 review
3 of 5 stars Reviewed 1 week ago

Good location, parking & service, especially the ladies at the breakfast. The room was clean. The downside was an uncomfortable bed and an extremely noisy air conditioner. Patio was very tiny, with no view.

Was this review helpful? Yes 2
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for reviewing your recent stay at the Edgewater. I appreciate your comments and hope you will consider the Edgewater again when you are next in the Gatlinburg area. Best Regards, More

Knoxville, Tennessee
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

From check in to check out, our experience was awesome. Clean and quite! Wonderful breakfast and stunning views from our balcony. A special thanks to Robbie and Lori at the front desk and the entire staff for their courteous and friendly service. Big mama will be back!

Was this review helpful? Yes 2
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your positive comments regarding your stay at the Edgewater. I will be sure and pass on your remarks to Robbie and Lori. We look forward to hosting you again when travel plans bring you back to Gatlinburg. Best Regards, More

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

Spent a 4-day weekend here, and enjoyed our stay very much. Room was perfectly clean and fresh-looking, king bed was very comfortable. 8th floor front had a lovely view of the surrounding mountains, and a gas fireplace. We had no trouble parking our mid-size SUV on either level of the garage. Breakfast was adequate, although they did only have eggs... More

Was this review helpful? Yes 2
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to comment regarding your four day stay at the Edgewater. I'm glad your stay was enjoyable. We look forward to hosting you again during your next visit to the Great Smoky Mountains. Best Regards, More

Marlborough, Massachusetts
Top Contributor
65 reviews 65 reviews
15 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband, 16 month old daughter, and I spent one night at this hotel while we were visiting Great Smoky Mountains National Park. We found the staff to be very friendly, they loved our daughter who had only been walking for a month so was toddling around the reception area entertaining people. Our room was cleaned and well kept up.... More

Was this review helpful? Yes 2
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for choosing to stay at the Edgewater. I appreciate your comments and am glad your accommodations were satisfactory. We look forward to hosting you and your family again when you are next in the Gatlinburg area. Best Regards, More

Top Contributor
136 reviews 136 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel is old, some updates have been done, but old is the order of the day. The room was clean and spacious with a very small balcony overlooking a metal roof, the pool and looking up a mountain. The bed did not sleep well and parking the 1st night was fine, not many folks staying, but on Friday night it... More

Was this review helpful? Yes 3
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your comments regarding your recent stay at the Edgewater. We appreciate your patronage and hope you will consider staying with us again when travel plans bring you back to Gatlinburg and the Great Smoky Mountains. Best Regards, More

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Hotel Summarization (Beta)

What travelers say

  • Parking garage(6)
  • Very nice(6)
  • Very clean(5)
  • Pool area(4)
  • Free breakfast(4)

Additional Information about The Edgewater Hotel

Address: 402 River Rd, Gatlinburg, TN 37738
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — The Edgewater Hotel 2.5*
Number of rooms: 205
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